CIVIL AVIATION SAFETY INSPECTOR QUALIFICATIONS TRAINING AND DUTIES FLIGHT OPERATIONS INSPECTORS 1.0 PURPOSE

Order CAA-O-OPS032B March 2013 CIVIL AVIATION SAFETY INSPECTOR QUALIFICATIONS TRAINING AND DUTIES FLIGHT OPERATIONS INSPECTORS 1.0 PURPOSE This Order is issued to provide information and guidance to the Authority on qualifications and training requirements for Flight Operations Inspectors in order to enable them carry out their duties effectively and efficiently. The requirements for the Authority s authorised flight test examiners are reflected in TCAA-AC-PEL020A and TCAA-O-PEL024A. 2.1 The Civil Aviation Act; 2.2 The Civil Aviation Regulations 2.0 REFERENCES 2.2.1 The Civil Aviation (Personnel Licensing) Regulations; 2.2.2 The Civil Aviation (Operation of Aircraft) Regulations; 2.2.3 The Civil Aviation (Air Operators Certification and Administration) Regulations; 2.2.4 The Civil Aviation (Registration of Aircraft) Regulations; 2.2.5 The Civil Aviation (Aerial work) Regulations; 2.2.6 The Civil Aviation (Rules of the Air and Air Traffic Control) Regulations; 2.2.7 The Civil Aviation (Approved Training Organisation) Regulations; 2.2.8 The Civil Aviation (Commercial Air Operations by Foreign Air Operator) Regulations; 2.2.9 The Civil Aviation (Instruments and Equipment) Regulations; 2.2.10 The Civil Aviation (Airworthiness) Regulations; 2.2.11 The Civil Aviation (Approved Maintenance Organisation) Regulations; and 2.2.12 The Civil Aviation (Parachute Operations) Regulations. 2.3 CAA Issued Circulars and Orders TCAA-AC-PEL020A and TCAA-O-PEL024A 2.4 ICAO Doc 8335-AN/879 Manual of Procedures for Operations Inspection, Certification and Continued Surveillance. TCAA-O-OPS032B March 2013 Page 1 of 21

3.0 BACKGROUND 3.1 The Operations Inspection Section is responsible for performing the Civil Aviation Authority (Authority) obligations of maintaining regular safety oversight of all of the flight operational aspects of aviation in the country, which includes certification and surveillance of air operators and oversight of any other person or organisation involved in the operation of aircraft and training aspects of personnel engaged in civil aviation. The Section is also responsible for the Licensing/approval of crew and flight operation staff as part of its regular inspection programme in support of Personnel Licensing Section. 3.2 Effective safety oversight is tenet to aviation safety ensures maintenance of high standards and will fulfil Tanzania obligations under the Convention on International Civil Aviation of providing safety oversight of all civil aviation activities in the country in line with the requirements of the Civil Aviation Regulations. 3.3 The flight operation inspectors are responsible for carrying out all of the safety oversight responsibilities assigned by the Civil Aviation Act and its Regulations referred to in 2 above. In order for Tanzania to maintain a satisfactory level of flight operational safety in line with the legislation requirements and protect public interest, it will depend on the competence of the Flight Operation Inspectors. 3.4 Flight Operation inspectors should have educational and operational/technical experience and qualifications that compare favourably with those operator personnel they will inspect or regulate. Furthermore, they should also enjoy terms and conditions of service consistent with their education, technical knowledge and experience comparable to those personnel they will inspect and supervise. 4.0 FUNCTIONS AND STAFFING OF OPERATIONS INSPECTORATE SECTION/ DEPARTMENT/ DIVISION 4.1 Conducting the required investigations preliminary to the awarding of an air operator certificate (AOC). 4.2 Exercising continuing surveillance and inspection of operations for the purpose of: 4.2.1 issuance and renewal of the AOC and the associated OPSPECS; 4.2.2 making recommendations for imposing any special conditions that may be needed, in the light of the investigation; 4.2.3 identifying and informing the operator of any deficiencies requiring rectification; 4.2.4 making recommendations on appropriate enforcement actions. 4.3 Investigation of accidents, incidents; 4.4 Conducting examinations and practical tests for flight crewmembers or other crewmembers licences where applicable; 4.5 Development of technical guidance materials for operation practices and procedures; and TCAA-O-OPS032B March 2013 Page 2 of 21

4.6 Development and recommendation of regulatory changes to civil aviation legislations as appropriate. 4.7 The Civil Aviation Authority and the Director General is by the Civil Aviation Act empowered to carry out the above functions and through the allocation of functions, the Operations Section is mandated and the inspectors are appropriately delegated by the Director General to carry out the above functions. 4.8 Staffing requirements 4.8.1 Staffing of the Operations Inspectorate Section with a sufficient number of suitable Inspectors, experienced, qualified and capable of accomplishing the wide range of activities required specified broadly in 4.1 thru 4.7 and in 8 below is paramount to the success of the safety oversight obligations of the Authority. 4.8.2 Inspectors must not only have the knowledge, experience and qualifications to carry out their duties in a professionally sound manner, but also possess the personality to win the respect and confidence of the operators. This would require a reasonable level of tact, understanding, firmness, impartiality, integrity and an exemplary personal conduct both in the office and at the Operators premises. 4.8.3 The number of Inspectors required will be determined by the level of and the growth of aviation in the country. A periodic review will take place from time to time to determine whether or not there needs to be a change in the number of Inspectors. 4.8.4 Determination of the minimum number that is considered reasonable for operations Inspectors to carry out their tasks will take into account the level of aviation activity, the complexity of the air operations and also cooperative arrangement under the East African Community. 4.8.5 A rough rule of thumb would be one Flight Operations Inspector per approximately ten aircraft of a particular type or group of types limited to two types in a types group in scheduled operations of: (a) (b) (c) regional jet; medium haul; or long haul. 4.8.6 For general aviation (to include those used for charter operations): (a) piston engined thirty aircraft - Inspector must be type rated on the aircraft assigned for flight duties. (b) turbo prop - one Flight operations Inspector per following numbers in a particular type or group of a particular category: (i) twenty aircraft for MOM of up 7,000kg (limited to three types in a group); (ii) fifteen aircraft for MOM above 7,000 up to 30,000kg (limited to three types in a group); or TCAA-O-OPS032B March 2013 Page 3 of 21

(c) Jet aircraft - ten aircraft (limited to two types in a group) 5.0 QUALIFICATIONS OF OPERATIONS INSPECTORS 5.1 Academic and Professional Qualifications 5.1.1 A minimum of secondary education certificate. Applicants with higher education such as a University degree will be preferred. 5.1.2 Holds or have held a professional licence CPL or ATPL or Flight Engineer Licence (FEL). 5.2 Experience 5.2.1 A broad air transport background of five years or more. 5.2.2 Flying experience as specified in paragraphs 7 & 8 below for the specific duties. 5.3 Other Attributes 5.3.1 The Inspectors should possess a high degree of integrity, be impartial in carrying out their tasks, be tactful, have a good understanding of human nature and possess the ability to get along well with people. 5.3.2 Should be computer literate. 6.0 TRAINING OF FLIGHT OPERATION INSPECTORS 6.1 The operations Inspectors should be provided with basic training before assigning him/her for inspectors job functions. In all cases, they must have successfully completed a CAA approved Basic Course for Operations Inspectors. 6.2 For a newly recruited Inspector with qualification and who meets the requirements specified in 5 above, the following prerequisite Basic training should be provided to qualify him/her as an Inspector: 6.2.1 Civil Aviation Regulations; 6.2.2 Technical Guidance Materials; 6.2.3 Authority s acceptable Operations Inspectors Course ( e.g. FAA ICAO endorsed Government Aviation Safety Inspector - Operations, UK CAA, JAA, etc) and; 6.2.4 OJT in specific duties under a qualified Inspector; 6.3 Advanced/Specialised training required for flight operations Inspectors instructions will include: 6.3.1 Human factors operations; 6.3.2 Specific aircraft type rating course (as required); TCAA-O-OPS032B March 2013 Page 4 of 21

6.3.3 Carriage of Dangerous Goods by air; 6.3.4 Cabin safety; 6.3.5 Auditors Course; 6.3.6 Special trainings in different applicable circumstances, e.g. RVSM; ETOPs operations; MMEL/MEL; SMS; instrument flight check (calibration) 6.3.7 Accident Investigation Course; 6.3.8 Safety Oversight training; 6.3.9 Examination technique; 6.3.10 Instructional techniques; 6.3.11 PANS-OPS 6.4 Flight Operations Inspectors (FOI) must also be provided with continuous training to ensure that they remain current in their profession related to their duties. Periodic practical and theoretical specialised (technical) training, including supervisory courses, will enable the Inspectors to maintain a high level of knowledge and expertise to carry out their responsibilities effectively and efficiently. 6.5 To ensure systematic and comprehensive training of Inspectors, it is necessary to maintain a Training File for each Inspector. The Training File records must be reviewed and updated at regular intervals. Record of all 'On Job Training' imparted to an Inspector must also be maintained in the Training File. 6.6 An FOI On Job Training Guide has been developed to assist with the training of Flight Operations Inspectors. The Guide is appended hereunder as an Appendix. 6.7 Technical Training of Operations Inspectors 6.7.1 Technical Training, in particular aircraft type training, of Operations Inspectors may be accomplished from several sources. These can be from aircraft manufacturers flight courses, approved flight schools or airline operators training courses. 6.7.2 For a flight operations Inspector to carry out in-flight inspections he/she should not only be qualified on the type of aircraft used but also possess comparable route experience and be adequately briefed on the particular route under inspection. 6.7.3 Routine surveillance activities can be accomplished by a Flight Operations Inspector on any aircraft in airline service whether or not the Inspector is type trained on that particular type. 6.7.4 Maintenance of Flight Operations Inspectors pilot qualifications as provided in the Civil Aviation (Personnel Licensing) Regulations may be carried out using approved flight simulators. 6.7.5 There may be an occasion where there is no inspector qualified on a particular type of aircraft and there is an urgent need for one to accomplish a task that normally required type training; in such cases, the Director General may, at his discretion, relax the requirements, taking into consideration the Inspectors past performance, employment record and experience. TCAA-O-OPS032B March 2013 Page 5 of 21

7.0 DUTIES OF OPERATIONS INSPECTORS 7.1 The duties and responsibilities of Operations Inspectors are as laid down in this Order and are divided into various groups, including 7.1.1 granting of air operators certificate; 7.1.2 examination/licensing of flight crewmembers and other crewmembers; 7.1.3 Inspections and surveillance covering, station facility, apron, en-route, base inspections; and 7.1.4 Flight crew proficiency checks. 7.2 The specific duties and responsibilities of individual Inspectors will vary somewhat depending on their technical qualifications. But in general terms should include at least the following: 7.2.1 conduct inspections and carry out auditing functions; 7.2.2 prepare detailed reports on inspections and auditing activities; 7.2.3 enforce compliance with operations regulations and directives; 7.2.4 investigate and report breaches of regulations and directives to the appropriate authority within the Authority; 7.2.5 report deficiencies noted to the head of operations and advice the operator for remedial action; 7.2.6 conduct, in co-operation with Airworthiness Inspectors, operator certification inspections; 7.2.7 continuously review operators pertinent documentations, company policies, operating instructions and information to staff and the system of their amendments; 7.2.8 using initiative to pursue any matter that needs to be attended to by the Authority, including amendment to regulations and technical guidance, in the interest of air safety and for efficiency of the system; 7.2.9 maintaining a constant dialogue with operators and officials in the aviation industry on professional matters in order to keep up to date with latest developments. 8.0 QUALIFICATIONS REQUIRED FOR INSPECTOR ACTIVITIES 8.1 The following are highlights for the qualifications required by an inspector for conducting of the various activities under the Flight Operations functions obligations: 8.1.1 (a) Type of duty routine inspections or surveillance checks (i) Station facility inspection conducted periodically at every location where the operator uses the facilities and services in connection with the operations to ascertain that these facilities meet established requirements, that they are properly managed by qualified staff and that the required records are properly maintained; (ii) Apron inspections provides an opportunity to evaluate the operators procedures and competency of personnel while operation is being conducted at originating, en-route or destination stops; (iii) Base inspection performed at the operator s principal base of operations, sub-bases and separate maintenance facilities to assess the suitability of the operator s organisation, TCAA-O-OPS032B March 2013 Page 6 of 21

management, facilities, equipment, manuals, personnel and operations, maintenance and training records. (b) (i) Inspectors Qualification required Completion of a basic inspector course; and (ii) Should be a holder of profession pilot licence or have held a profession flight crewmember licence (CPL or ATPL or FEL). The licence may not be valid. 8.1.2 (a) Type of duty routine inspection or surveillance En-route inspection provides the inspector with an opportunity to observe the flight deck and cabin during revenue flight operations, to evaluate the performance and over-all competency of the flight crew and other crew members and to observe crew co-ordination, vigilance and adherence to appropriate operating regulations and rules, operations manual instructions and the operations specifications of the AOC. (b) (i) (ii) Inspectors Qualification required Completion of a Basic inspector courses; Completion of Advanced course (Depending on the activity of the operator); (iii) Must hold a current profession pilot licence with experience of at least 5,000 hours as PIC. He/she should be qualified on the aircraft type and be experienced or adequately briefed on the route(s) under inspection. 8.1.3 (a) Type of duty training and qualification of crew member (i) Flight Crew proficiency ensure that the proficiency checks of the operator s flight crew personnel are carried out in accordance with the standards and frequency prescribed in the regulations. (ii) Training manual and training records review to ensure that the operator provides training for all personnel who are required to receive maintenance, flight, ground, simulator, emergency or operational control training. (iii) Flight crewmember examination knowledge and skill test as specified in the Civil Aviation (Personnel Licensing) Regulations. (b) (i) (ii) (iii) Qualification required Completion of Basic Inspector course; Completion of Advanced course; When personally-conducting pilot and flight engineer proficiency checks, aa) the inspector should possess the appropriate licence (ATPL or CPL or FEL) and be currently qualified in the specific type of aircraft to be used for the check or TCAA-O-OPS032B March 2013 Page 7 of 21

bb) the inspector should have completed type rating training on that type of aircraft within the preceding 12 months or if the initial training was completed more than 12 months, have completed recurrent training and a proficiency check as described in the Civil Aviation (Operation of Aircraft) Regulations; (iv) For Skill/Practical test, the inspector should possess the appropriate licence (ATPL, CPL or FEL) and be currently qualified in the specific type of aircraft to be used for the check. (v) Authorised flight test examiners must meet the requirements specified under TCAA-AC- PEL020A and TCAA-O-PEL024A. The Authority should ensure that an applicant for an examiner authorisation receives the appropriate required training before being authorised which will include training identified under paragraph 6.2.1, 6.2.2 and 6.2.6 of this Order. 8.1.4 Any other activities as assigned by the Head will require qualifications depended on the activity for which the inspector is assigned e.g. investigation of incident/accident, will require completion of training in accident investigation. Tanzania Civil Aviation Authority TCAA-O-OPS032B March 2013 Page 8 of 21

FLIGHT OPERATIONS INSPECTORS ON-JOB-TRAINING GUIDE APPENDIX 1.0 The following guide has been developed to assist with the training of Flight Operations Inspectors. It is provided as a guide and should not be considered limiting. 2.0 Flight Operations Inspector (FOI) activities often interact with Airworthiness, Cabin Safety, and Dangerous Goods. These specialty activities are briefly mentioned within this checklist. 3.0 The following specialities will normally deal with issues listed: 3.l Cabin Safety 3.1.1 Safety Features Cards; 3.1.2 Cabin Attendant Manuals; and 3.1.3 Cabin Attendant Training Programs. 3.2 Dangerous Goods 3.2.1 Company Operations Manual Dangerous Goods Chapter Review; 3.2.2 Company Dangerous Goods Permit(s) for Equivalent Level of Safety; 3.2.3 Dangerous Goods Specialty Audits and Inspections; 3.2.4 Dangerous Goods Cargo Facility Inspections; 3.2.5 Dangerous Goods Random Ramp Inspections; 3.2.6 Dangerous Goods Passenger Terminal Inspections; 3.2.7 Dangerous Goods Surveillance Operations; 3.2.8 Dangerous Goods Packaging Inspections; 3.2.9 Dangerous Goods Investigations and Compliance Actions; 3.2.10 Company Dangerous Goods Records and Document Retention programs; and 3.2.11 ICAO Doc 9284 Technical Instructions for Safe Transport of Dangerious Goods, by Air. 3.3 Airworthiness 3.3.1 Operator s Maintenance Control Manual (MCM); 3.3.2 MELs; 3.3.3 Defect Procedures (Operations Manuals); 3.3.4 Type Approvals/ certificate of airworthiness issue/renewal; and 3.3.5 Maintenance Programs. 4.0 This checklist has been written with the intent of capturing most activities encountered by Flight Operations Inspectors. It is not meant to reflect specific tasks, such as certain office routines or methods on how particular situations are dealt with. Note: specialities in 3.1 and 3.2 a qualified FOI is entrusted with these activities as deemed appropriate unless specifically assigned to a specialist inspector when available. TCAA-O-OPS032B March 2013 Page 9 of 21

On-Job-Training Activities Checklist SECTION 1 - OFFICE ADMINISTRATION ACTIVITIES 1.0 Meet the staff and receive a brief outline of their responsibilities. 2.0 Review the following documents. 2.1 Job Description 2.2 Delegation of Authority 2.3 Access to Information 3.0 Explain Office Procedures and Policy. 3.1 Approval of Leave 3.2 Working Hours 3.3 Employee In/Out Board 3.4 Vehicle Sign Out 3.5 Procedures for accident reporting 3.6 Personal vehicle use 3.7 Inspector Scheduling System 3.8 Booking of rides 3.9 Use of receipt book 4.0 Explain Administrative Procedures 4.1 Forms, training, flight pay 4.2 Travel Claims and Advances 4.3 Cheque Pick-up 4.4 File Register - Correspondence 4.5 Work at home 5.0 Review Documents: 5.1 Civil Aviation Rules/Regulations 5.2 Civil Aviation Circulars and Orders 5.3 Manual of Regulatory Audits 5.4 Designated Check Pilot Requirements 5.5 MMEL /MEL Policy and Procedures 5.6 Policy Letters 5.7 Enforcement/Compliance Procedures 5.8 ICAO Annexes 1 to 18 5.9 ICAO Docs 8335, 9376, 9481 and other related documents 5.10 ICAO Doc 7300 Convention on International Civil Aviation TCAA-O-OPS032B March 2013 Page 10 of 21

6.0 Training 6.1 Review Training Policy Letters. 6.2 Training Calendar of Courses 6.2.1 Basic Flight Operations Inspector Course 6.2.2 Advance Flight Operations Inspector Course (To include - ETOPS, CAT II & III, RVSM/MNPS, MMEL) 6.2.3 Audit Policy and Procedures Course 6.2.4 Designated Check Pilot Course 6.2.5 Aircraft Performance Course 6.2.6 Aircraft Type Training (as required) 6.2.7 Crew Resource Management Course 6.2.8 Simulator Evaluation and Approval Course (Depending on Assigned Duties) 6.2.9 Dangerous Goods Course (Depending on Assigned Duties) 6.2.10 Aviation Safety Promotion Course (Depending on Assigned Duties) 6.2.11 Accident Investigation Course (Depending on Assigned Duties) 6.2.12 Personnel Licensing Course (Depending on Assigned Duties) 6.2.13 Aerodrome Certification Course (Depending on Assigned Duties) 6.3 Personal Development 6.3.1 Development Course 6.3.2 Computer and Work Processing Courses SECTION 2 - OPERATIONAL ACTIVITIES (ADMIN) 1.0 Process Applications for Operating Certificates 1.1 Check and confirm application is complete Inspector must know: 1.1.1 what comprises a complete application package; 1.1.2 refer to Certification Manual and Air Carrier Flight Operations Inspector Manual and ICAO Doc 8335; 1.1.3 details required to complete application; and 1.1.4 what form application should take. 1.2 Circulate forms to appropriate branches Inspector must know: 1.2.1 which sections share certification responsibilities; and 1.2.2 what forms to circulate 1.3 Verify management personnel qualifications Inspector must know: 1.3.1 what qualifications are required from CARs; and 1.3.2 whether the qualifications submitted are consistent with company. operations TCAA-O-OPS032B March 2013 Page 11 of 21

1.4 Review manuals ensure they are compatible with requirements Inspector must understand: 1.4.1 the requirements of the CARs; 1.4.2 that Operations Manual must accurately reflect carrier s operation; 1.4.3 the Cabin Safety Manual must cover all Safety Emergency Procedures; 1.4.4 Flight Dispatch Manual; 1.4.5 the Aircraft Manuals including Training Manual; and 1.4.6 Dangerous Goods Manual. 1.5 Recommend required approvals Inspector must know: 1.5.1 how to make an overall assessment of company submission to ensure compliance with terms of licence and applicable CARs 1.5.2 how to complete all relevant forms 1.5.3 the Certification Manual 1.5.4 what approvals are required for Dangerous Goods (Dangerous Goods) 1.5.5 approve training program to include: (i) A/C Type (To Include Initial, Recurrent, upgrade and Line Indoctrination) (ii) EPT Training (iii) MEL (iv) Company Orientation (v) Dangerous Goods (vi) Dispatch Training 1.5.6 Confirm Cabin Safety (CS) material has been approved i) approval of evacuation procedures (CS) ii) approve carriage of passengers (CS) iii) accept instructor qualifications (CS) 1.6 Arrange for Base Inspection Inspector must know: 1.6.1 how to plan and conduct an initial inspection as per Audits guidance; 1.6.2 who to contact to make arrangements 1.7 Arrange PPC s (if required) Inspector must know: 1.7.1 how to coordinate, conduct and process initial PPC s during certification process; and 1.7.2 how to conduct an initial PPC. 1.8 Ensure file is complete and all recommendations received 1.8.1 attach pax safety recommendation; 1.8.2 passenger safety requirements for certification (CS); and 1.8.3 dangerous goods authorities signed off. 2.0 Process amendments to Operations Manual and Operations Specifications 2.1 Confirm change is consistent with operation Inspector must know the: 2.1.1 scope of the operation; and TCAA-O-OPS032B March 2013 Page 12 of 21

2.1.2 operator s authority 2.2 Advise carrier of necessary changes (if required) Inspector must know: 2.2.1 the standards relative to change requested; and 2.2.2 effective writing techniques 2.3 Verify accuracy of final draft 2.4 Recommend acceptance/approval 2.4.1 differentiate between approvals and acceptances; and 2.4.2 recommendation procedure. 3.0 Minimum Equipment List Approvals 3.1 Compare proposed MEL to MMEL 3.1.1 research standards, legislation, requirements and procedures; 3.1.2 aircraft systems; 3.1.3 purpose of proposed MEL; and 3.1.4 location of master MEL. 3.2 Ensure proposed MEL does not conflict with any legislation 3.2.1 review pertinent legislation. 3.3 Ensure proposed MEL is appropriate to operation 3.3.1 review particular type of operation 3.4 Recommend changes to MEL/MMEL Inspector must be familiar with: 3.4.1 minimum equipment required to proposed type of operation; and 3.4.2 the approving authority for MEL s. 3.5 Issue approval 3.5.1 the approval procedure 4.0 Regulatory Compliance Investigations 4.1 Conduct preliminary investigation 4.1.1 how to collect information 4.1.2 how to complete Preliminary Investigation Report 1.0 In-Flight Inspections 1.1 Planning an in-flight inspection SECTION 3 - FLYING ACTIVITIES 1.1.1 Determine the objectives of the inspection; 1.1.2 types of inspections routine or special; TCAA-O-OPS032B March 2013 Page 13 of 21

1.1.3 what is scope of inspection; 1.1.4 where authority is found; and 1.1.5 what type of a/c is to be used. 1.2 Review all company files and pertinent documentation 1.2.1 operating certificates; 1.2.2 operations specifications; 1.2.3 what is scope of inspection; 1.2.4 where authority is found; and 1.2.5 what type of a/c is to be used. 1.3 Review Company Operating Procedures 1.3.1 what operating procedures to review; 1.3.2 company Operations Manual; and 1.3.4 cabin Safety Manual. 1.4 Review Route 1.4.1 where to find route information; 1.4.2 operations manual; 1.4.3 published schedule; and 1.4.5 approved route inventory. 1.5 Develop itinerary 1.5.1 where to record itinerary information; and 1.5.2 form. 1.6 Coordinate scheduling 1.6.1 who to call to coordinate schedule; 1.6.2 company contacts; and 1.6.3 regional contacts. 1.7 Make travel and accommodation arrangements taking into account if it is domestic or international travel. Particularly look at: 1.7.1 travel tickets 1.7.2 subsistence allowance application 1.7.3 authorization 1.7.4 travel document - passport 1.7.5 inoculations 1.7.6 visas 2.0 Evaluate Pre-Flight Activities 2.1 Check airport and air carrier security 2.1.1 purpose of security; 2.1.2 what to check; 2.1.3 limits of current local system; 2.1.4 what to do about breaches of security; and 2.1.5 appropriate credentials. TCAA-O-OPS032B March 2013 Page 14 of 21

2.2 Determine crew qualifications 2.2.1 what crew qualifications are required Personnel Licensing Regulations and Standards. 2.3 Monitor weather briefing 2.3.1 whether briefing is adequate; and 2.3.2 what should be in complete weather briefing. 2.4 Evaluate dispatch system 2.4.1 what is in Company Operations Manual concerning dispatch system; and 2.4.2 duties of a dispatcher as per standards. 2.5 Evaluate flight planning 2.5.1 company authorized forms; 2.5.2 specific a/c performance; 2.5.3 company SOPs; and 2.5.4 canned weight and balance forms. 2.6 Inspect load control 2.6.1 a/c basic weight and balance data; 2.6.2 system that is used by company to establish weight and balance; 2.6.3 classification of cargo; 2.6.4 cargo manifest; 2.6.5 weight and balance Report; 2.6.6 cargo security system; 2.6.7 pertinent regulations; and 2.6.8 ICAO Dangerous Goods Instructions. 2.7 Evaluate passenger handling facilities 2.7.1 special passenger handling requirements: a) stretchers b) prisoners c) disabled pax d) deportees e) animals f) passenger transfer vehicles g) vehicles h) standard pax handling facilities i) pax assembly j) pax loading equipment k) baggage handling l) check-in counter 2.8 Inspect aircraft servicing and ramp safety 2.8.1 refuelling procedures with pax and without pax 2.8.2 crowd control 2.8.3 fire regulations 2.8.4 loading pax while engines/rotors are running 2.8.5 a/c evacuation procedures 2.8.6 vehicle control TCAA-O-OPS032B March 2013 Page 15 of 21

2.8.7 airport lighting 2.9 Monitor cabin safety briefing 2.9.1 what should be in a complete cabin attendant briefing; 2.9.2 emergency position; 2.9.3 emergency equipment; 2.9.4 special pax; 2.9.5 first aid; and 2.9.6 minimum crew. 2.10 Inspect cabin 2.10.1 what emergency equipment should be carried 2.10.2 its location 2.10.3 how to operate it 2.10.4 demonstration equipment 2.10.5 a/c galley systems 2.10.6 intercommunication system 2.10.7 unauthorized objects 2.11 Inspect aircraft/crew documentation 2.11.1 a/c journey log; 2.11.2 crew certificates; 2.11.3 Certificate of Airworthiness; 2.11.4 Certificate of Registration; 2.11.5 radio licence; 2.11.6 weight and balance report; 2.11.7 flight manual; 2.11.8 company operations manual; and 2.11.9 pilots licences, medical certificate, PPC cards, radio operators certificate. 2.12 Monitor pre-flight check 2.12.1 a/c check list; and 2.12.2 assigned company duties 3.0 Evaluate the Flight 3.1 Check company manuals and aircraft equipment required for the flight 3.1.1 what manuals and equipment are required for the flight; 3.1.2 company operating procedures (Passenger Safety); and 3.1.3 ensure required equipment is operated or properly deferred. 3.2 Monitor crew coordination and procedures 3.2.1 check cabin crew boarding positions; 3.2.2 how to use the checks lists, company SOPs; 3.2.3 how to evaluate coordination between cockpit and cabin crews; 3.2.4 role of cabin crew; 3.2.5 minimum cabin crew requirement; and 3.2.6 monitor cabin service on the ground. TCAA-O-OPS032B March 2013 Page 16 of 21

3.3 Monitor carrier s operating procedures and flight watch 3.3.1 what pre-flight paper work and computations are needed to initiate the flight; 3.3.2 aircraft performance and handling characteristics; 3.3.3 company radio procedures (domestic and international); 3.3.4 company flight watch system; 3.3.5 regulations governing airspace usage and international flight; and requirements, customs and immigration procedures. 3.4 Check carry-on baggage stowage 3.4.1 observe pre-take-off passenger briefing; 3.4.2 observe Cabin Crew seating position for T/O; 3.4.3 monitor in-flight service procedures; and 3.4.4 monitor pre-landing announcements and cabin checks. 3.5 Monitor Cabin Crew seating position for landing. 3.6 Check after landing procedures 3.6.1 observe taxi procedures; 3.6.2 observe deplaning procedures; and 3.6.3 observe ramp safety. 4.0 Evaluate Miscellaneous Items Within the Flight Environment 4.1 Evaluate Airport and enroute facilities 4.1.1 enroute ATS procedures (dom. & int.); and 4.1.2 enroute weather facilities. 4.2 Assess Air Traffic Services 4.2.1 approach aids; 4.2.2 airport lighting and marking; 4.2.3 condition of taxiways, runways and ramp areas; 4.2.4 ramp control; 4.2.5 standards for ATC clearances, flow control procedures (techniques); 4.2.6 standard terminal arrival (STARS); and 4.2.7 standard instrument departures (SIDS). 5.0 Evaluate Post-Flight Activities 5.1 Unloading of aircraft 5.1.1 how to clear customs and immigration; 5.1.2 how to complete a journey log; 5.1.3 how to complete a crew duty flight sheet; 5.1.4 how to complete all associated paper work generated by flight and methods of filing; 5.1.5 how to arrange for off-loading of passengers and/or cargo; 5.1.6 snag reporting; 5.1.7 refuelling; and 5.1.8 securing aircraft. 5.2 Observe special passenger handling TCAA-O-OPS032B March 2013 Page 17 of 21

5.3 Verify cabin log book unserviceable items 6.0 Follow-Up Action 6.1 Complete In-Flight Inspection Form 6.1.1 which form to use; 6.1.2 form numbering and forwarding instructions; and 6.1.3 ICAO technical instructions for transportation of Dangerous Goods. 6.2 Debrief Crew and Supervisors (as required) 6.2.1 discuss safety related discrepancies with the Captain (in the presence of the in-charge cabin crew) 6.2.2 the discrepancies - when and how to brief the crew 6.2.3 how to deal effectively with people 6.2.4 system/versus personal fault 6.3 Prepare formal report 6.3.1 how to write effective reports and letters; and 6.3.2 who to contact in event of an incident. 6.4 retirement of advanced subsistence allowance 7.0 Conduct Check Rides 7.1 Check candidates licences and training file 7.1.1 licensing and qualification requirements; and 7.1.2 records required. 7.2 Brief the candidate or company training pilot 7.2.1 flight check requirements; and 7.2.2 briefing techniques. 7.3 Fees 7.3.1 methods of payment; and 7.3.2 schedule of fees. 8.0 Conduct the In-Flight Check 8.1 activities covered 8.1.1 flight check procedures; 8.1.2 safe training practices; 8.1.3 aircraft performance and limitations; 8.1.4 local ATS procedures; 8.1.5 pass/fail parameters; 8.1.6 aircraft handling techniques; and 8.1.7 testing techniques. 8.2 Complete appropriate flight check form 8.2.1 content of the flight check form - rotary and fixed wing 8.2.2 form completion procedure TCAA-O-OPS032B March 2013 Page 18 of 21

8.3 Debrief candidate 8.3.1 pilot grading and evaluation; 8.3.2 candidate s strengths and weaknesses; 8.3.3 flight check parameters; and 8.3.4 debriefing techniques. 8.4 Take licensing action as necessary 8.5 Process documentation 8.5.1 which forms and file processing procedure 9.0 Monitor Designated Check Pilots 9.1 Verify Designated Check Pilot s qualifications 9.1.1 how to locate information in Designated Check Pilot Manual; 9.1.2 qualifications of candidate; and 9.1.3 the DCP authority requested. 9.2 Brief Designated Check Pilot 9.2.1 the check pilot duties 9.2.2 pertinent CARs and standards 9.2.3 how to complete a PPC and line check form 9.2.4 instructional and assessment techniques 9.2.5 manual of all weather operations 9.2.6 personnel licensing regulations and standards 9.2.7 Designated check pilot manual 9.2.8 techniques for pre-flight and post-flight briefings 9.2.9 techniques for organizing and conducting a flight check 9.3 Evaluate Designated Check Pilot s flight test 9.3.1 limits and performance standards required by pertinent publications 9.4 Complete Pilot Monitor Form 9.4.1 how to complete Pilot Monitor Form 9.5 Debrief Designated Check Pilot 9.5.1 how to assess candidates strengths and weaknesses debriefing techniques 9.6 Process documents 9.6.1 branch procedure for processing retaining form 9.7 Update file TCAA-O-OPS032B March 2013 Page 19 of 21

1.0 Aircraft Inspections SECTION 4 - FIELD ACTIVITIES 1.1 Inspect aircraft documents 1.1.1 documents that are required 1.1.2 C of A requirements 1.1.3 registration and leasing requirements 1.1.4 weight and balance report, amendments and validity 1.1.5 aircraft flight manual 1.1.5 supplements and amendments 1.1.6 journey log requirements 1.2 Inspect instrumentation and associated navigation equipment 1.2.1 instruments and navigation equipment required for particular type of operation; 1.2.2 instrument markings; 1.2.3 compass card validity; 1.2.4 auto-pilot/stabilization Augmentation Systems; and 1.2.4 De-ice/Anti-ice Systems. 1.3 Inspect emergency equipment and emergency exits 1.3.1 safety equipment; 1.3.2 proper exit marking and lighting; 1.3.3 exit accessibility; 1.3.4 ELT requirements; 1.3.5 what emergency equipment required when transporting Dangerous Goods; and 1.3.6 fire extinguishers. 1.4 Check safety information is available and adequate 1.4.1 requirements; 1.4.2 acceptable format; 1.4.3 where located; and 1.4.4 Passenger, Safety Information Card. 1.5 Inspect cargo restraint system and other auxiliary equipment 1.5.1 operate load release systems; 1.5.2 restraining loads; 1.5.3 various methods of restraint; 1.5.4 external load release; 1.5.5 external load methods; and 1.5.6 segregation (Dangerous Goods). 2.0 Ramp Checks 2.1 Use of scales 2.2 Delaying of flights TCAA-O-OPS032B March 2013 Page 20 of 21

Form: O-OPS032 AVIATION SAFETY INSPECTOR OJT PROGRESS CHART 1. Name of Inspector 2. Check Inspector Specialty: 3. Position Description OPERATIONS AIRWORTHINESS 4. OJT Job Task 5. Order Number Ex. Ramp Inspection TCAA-O- GEN006A 6. Level 1 Discuss 7. Level 2 Observe/Assist 8. Level 3 Perform 9. Confirmed By: Sign & Date TCAA-O-OPS032B March 2013 Page 21 of 21