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MAG Airport Name Manchester Scheduled Date Between 2017-05-01 00:00:00 and 2017-05-31 00:00:00 Operator IATA Code (Report Defaults) Departure - May-17 Last Month Last Year % Change Target Var to Target First Wave 84.3% 85.1% -0.9% 85.0% -0.7% Not First Wave 76.2% 79.0% -2.7% 85.0% -8.8% Grand Total 78.0% 80.4% -2.4% 85.0% -7.0% Departure - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 84.3% 84.9% (0.7%) 82.0% 2.3% Not First Wave 74.6% 77.5% (2.9%) 82.0% -7.4% Grand Total 76.8% 79.1% (2.3%) 82.0% -5.2%

ATMs and Passenger Volumes MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % Terminal 1 Arriving 544,467 466475 17% 3638 3268 11% 1,059,684 897775 18% 6787 6025 13% Departing 587,398 517151 14% 3641 3272 11% 1,092,130 916124 19% 6788 6029 13% Terminal 1 Total 1,131,865 983626 15% 7279 6540 11% 2,151,814 1813899 19% 13575 12054 13% Terminal 2 Arriving 292,824 263053 11% 1630 1474 11% 527,767 477620 10% 2804 2524 11% Departing 326,564 305796 7% 1710 1558 10% 553,283 496627 11% 2891 2589 12% Terminal 2 Total 619,388 568849 9% 3340 3032 10% 1,081,050 974247 11% 5695 5113 11% Terminal 3 Arriving 367,662 336875 9% 3683 3429 7% 750,262 689955 9% 7206 6710 7% Departing 389,198 353558 10% 3686 3430 7% 769,710 683494 13% 7213 6707 8% Terminal 3 Total 756,860 690433 10% 7369 6859 7% 1,519,972 1373449 11% 14419 13417 7% Grand Total 2,508,113 2242908 12% 17988 16431 9% 4,752,836 4161595 14% 33689 30584 10%

Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay FLYBE BE 3466 24.5% 588 83% RYANAIR FR 2443 17.3% 545 78% EASYJET EZY 2034 14.4% 641 68% THOMSON AIRWAYS TOM 1296 9.2% 394 70% JET2.COM LS 1224 8.7% 209 83% THOMAS COOK MT 1149 8.1% 380 67% MONARCH SCH ZB 1058 7.5% 283 73% BRITISH AIRWAYS BA 579 4.1% 86 85% AER LINGUS EI 462 3.3% 48 90% LUFTHANSA LH 410 2.9% 56 86% Grand Total 14121 100.0% 3230 77% Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 39144 21% 7119 82% RYANAIR FR 25080 13% 6183 75% EASYJET EZY 20998 11% 5930 72% JET2.COM LS 12608 7% 3331 74% THOMSON AIRWAYS TOM 12026 6% 3269 73% MONARCH SCH ZB 9608 5% 2008 79% THOMAS COOK MT 9291 5% 2360 75% BRITISH AIRWAYS BA 6868 4% 1384 80% AER LINGUS EI 5338 3% 706 87% LUFTHANSA LH 4849 3% 895 82% Grand Total 145810 77% 33185 77%

Departure by Terminal T1 T2 Puntuality T3 Puntuality 76.16% 77.60% 80.01% First Wave Departure Operator Name Operator IATA Code # Movements % of Movements % K.L.M. KL 31 1.6% 93.55% FLYBE BE 215 11.2% 89.77% JET2.COM LS 349 18.1% 88.25% RYANAIR FR 273 14.2% 87.55% EASYJET EZY 302 15.7% 85.76% LUFTHANSA LH 57 3.0% 84.21% BRITISH AIRWAYS BA 35 1.8% 82.86% MONARCH SCH ZB 273 14.2% 80.95% THOMAS COOK MT 159 8.2% 78.62% THOMSON AIRWAYS TOM 234 12.1% 76.92% Grand Total 1928 100.0% 84.60%

Monthly Airline Performance by Departure Departing Ranking Operator IATA Code Movements Movements Arriving Departing Change (Dep- Arr) Inbound Baggage Operator Name 1 BALKAN HOLIDAY AIR BGH 14 0.1% 100% 100% 0% 100% 1 HAINAN HU 36 0.2% 100% 100% 0% 100% 1 IRAQI AIRWAYS IA 8 0.0% 100% 100% 0% 100% 1 ROYAL AIR MAROC AT 26 0.1% 85% 100% 15% 85% 5 AIR FRANCE AF 184 1.0% 87% 95% 8% 96% 6 QATAR AIRWAYS QR 142 0.8% 82% 94% 13% 96% 7 SAS SCANDINAVIAN SK 340 1.9% 94% 92% (1%) 98% 8 VIRGIN ATLANTIC AIRWAYS VS 233 1.3% 84% 92% 9% 87% 8 CATHAY PACIFIC CX 26 0.1% 69% 92% 23% 77% 10 ICELANDAIR FI 42 0.2% 43% 90% 48% 100% 11 AUSTRIAN OS 62 0.3% 74% 90% 16% 77% 12 SINGAPORE SQ 86 0.5% 86% 88% 2% 93% 13 AER LINGUS EI 462 2.6% 92% 87% (4%) 93% 14 EMIRATES EK 186 1.0% 85% 87% 2% 97% 14 ETIHAD AIRWAYS EY 124 0.7% 82% 87% 5% 90% 14 UNITED UA 62 0.3% 61% 87% 26% 90% 17 LUFTHANSA LH 410 2.3% 87% 86% (1%) 94% 18 IBERIA EXPRESS I2 28 0.2% 86% 86% 0% 93% 19 FINNAIR AY 122 0.7% 89% 85% (3%) 80% 20 BRITISH AIRWAYS BA 579 3.2% 85% 85% 0% 93% 21 JET2.COM LS 1,224 6.8% 81% 84% 3% 90% 22 AURIGNY AIR SERVICES GR 114 0.6% 89% 84% (5%) 96% 23 DELTA DL 50 0.3% 56% 84% 28% 96% 24 GERMAN WINGS 4U 94 0.5% 87% 83% (4%) 94% 25 FLYBE BE 3,466 19.3% 84% 82% (2%) 93% 26 OMAN AIR WY 62 0.3% 45% 81% 35% 100% 27 PRIVILEGE STYLE S.A PVG 10 0.1% 40% 80% 40% 40% 27 TRAVEL SERVICE QS 10 0.1% 0% 80% 80% 60% 29 COBALT AIR CO 28 0.2% 93% 79% (14%) 86% 30 MONARCH SCH ZB 1,058 5.9% 69% 77% 8% 94% 31 RYANAIR FR 2,443 13.6% 79% 76% (3%) 96% 32 AMERICAN AA 175 1.0% 60% 75% 14% 75% 33 VUELING VY 124 0.7% 90% 74% (16%) 92% 34 K.L.M. KL 364 2.0% 81% 74% (7%) 97% 35 THOMSON AIRWAYS TOM 1,296 7.2% 65% 74% 9% 86% 36 SAUDIA ARABIAN SV 44 0.2% 36% 73% 36% 77% 37 THOMAS COOK MT 1,149 6.4% 63% 71% 8% 83% 38 SHUTTLE DY 58 0.3% 89% 70% (19%) 89% 39 EASYJET EZY 2,034 11.3% 68% 69% 2% 92% 40 EUROWINGS EW 176 1.0% 70% 67% (3%) 98% 41 SWISS INTERNATIONAL LX 108 0.6% 93% 67% (26%) 89% AIR LINES 41 INTERNATIONAL D8 72 0.4% 83% 67% (17%) 94% 43 AIR TRANSAT TS 46 0.3% 35% 65% 30% 57% 44 BRUSSELS SN 170 0.9% 75% 65% (11%) 88% 45 P.I.A. PK 90 0.5% 64% 62% (2%) 33% 46 EUROPE AIRPOST FPO 64 0.4% 48% 61% 12% 77% 47 TURKISH TK 124 0.7% 73% 58% (15%) 73% 48 AEGEAN A3 18 0.1% 100% 56% (44%) 56% 49 FREEBIRD FHY 20 0.1% 50% 50% 0% 90% 49 ENTER AIR ENT 12 0.1% 17% 50% 33% 33%

51 AIR PORTUGAL TP 60 0.3% 60% 20% (40%) 70% Grand Total 17,935 100.0% 77% 78% 1% 91%

Monthly Airline Performance by Change (difference between Arrival OTP and Departure OTP) Change Ranking Operator Name Operator IATA Code Movements Movements Arriving Departing Change (Dep- Arr) Inbound Baggage 1 TRAVEL SERVICE QS 10 0.1% 0% 80% 80% 60% 2 ICELANDAIR FI 42 0.2% 43% 90% 48% 100% 3 PRIVILEGE STYLE S.A PVG 10 0.1% 40% 80% 40% 40% 4 SAUDIA ARABIAN SV 44 0.2% 36% 73% 36% 77% 5 OMAN AIR WY 62 0.3% 45% 81% 35% 100% 6 ENTER AIR ENT 12 0.1% 17% 50% 33% 33% 7 AIR TRANSAT TS 46 0.3% 35% 65% 30% 57% 8 DELTA DL 50 0.3% 56% 84% 28% 96% 9 UNITED UA 62 0.3% 61% 87% 26% 90% 10 CATHAY PACIFIC CX 26 0.1% 69% 92% 23% 77% 11 AUSTRIAN OS 62 0.3% 74% 90% 16% 77% 12 ROYAL AIR MAROC AT 26 0.1% 85% 100% 15% 85% 13 AMERICAN AA 175 1.0% 60% 75% 14% 75% 14 QATAR AIRWAYS QR 142 0.8% 82% 94% 13% 96% 15 EUROPE AIRPOST FPO 64 0.4% 48% 61% 12% 77% 16 THOMSON AIRWAYS TOM 1,296 7.2% 65% 74% 9% 86% 17 VIRGIN ATLANTIC AIRWAYS VS 233 1.3% 84% 92% 9% 87% 18 THOMAS COOK MT 1,149 6.4% 63% 71% 8% 83% 19 MONARCH SCH ZB 1,058 5.9% 69% 77% 8% 94% 20 AIR FRANCE AF 184 1.0% 87% 95% 8% 96% 21 ETIHAD AIRWAYS EY 124 0.7% 82% 87% 5% 90% 22 JET2.COM LS 1,224 6.8% 81% 84% 3% 90% 23 SINGAPORE SQ 86 0.5% 86% 88% 2% 93% 24 EMIRATES EK 186 1.0% 85% 87% 2% 97% 25 EASYJET EZY 2,034 11.3% 68% 69% 2% 92% 26 BRITISH AIRWAYS BA 579 3.2% 85% 85% 0% 93% 27 BALKAN HOLIDAY AIR BGH 14 0.1% 100% 100% 0% 100% 27 HAINAN HU 36 0.2% 100% 100% 0% 100% 27 IRAQI AIRWAYS IA 8 0.0% 100% 100% 0% 100% 27 IBERIA EXPRESS I2 28 0.2% 86% 86% 0% 93% 27 FREEBIRD FHY 20 0.1% 50% 50% 0% 90% 32 LUFTHANSA LH 410 2.3% 87% 86% (1%) 94% 33 SAS SCANDINAVIAN SK 340 1.9% 94% 92% (1%) 98% 34 FLYBE BE 3,466 19.3% 84% 82% (2%) 93% 35 P.I.A. PK 90 0.5% 64% 62% (2%) 33% 36 RYANAIR FR 2,443 13.6% 79% 76% (3%) 96% 37 FINNAIR AY 122 0.7% 89% 85% (3%) 80% 38 EUROWINGS EW 176 1.0% 70% 67% (3%) 98% 39 GERMAN WINGS 4U 94 0.5% 87% 83% (4%) 94% 40 AER LINGUS EI 462 2.6% 92% 87% (4%) 93% 41 AURIGNY AIR SERVICES GR 114 0.6% 89% 84% (5%) 96% 42 K.L.M. KL 364 2.0% 81% 74% (7%) 97% 43 BRUSSELS SN 170 0.9% 75% 65% (11%) 88% 44 COBALT AIR CO 28 0.2% 93% 79% (14%) 86% 45 TURKISH TK 124 0.7% 73% 58% (15%) 73% 46 VUELING VY 124 0.7% 90% 74% (16%) 92% 47 INTERNATIONAL D8 72 0.4% 83% 67% (17%) 94% 48 SHUTTLE DY 58 0.3% 89% 70% (19%) 89% 49 SWISS INTERNATIONAL LX 108 0.6% 93% 67% (26%) 89% AIR LINES 50 AIR PORTUGAL TP 60 0.3% 60% 20% (40%) 70%

51 AEGEAN A3 18 0.1% 100% 56% (44%) 56% Grand Total 17,935 100.0% 77% 78% 1% 91%

Monthly Delay Analysis by Airline Ground Servicing Delays Operator Name Total Delay Incidents Air Traffic Delays Airline Delays Airport Delays Misc Delays Reactionary Delays RYANAIR 1404 247 228 588 72 20 235 12 EASYJET 824 112 166 248 32 74 189 3 FLYBE 764 59 181 244 66 36 176 2 THOMSON AIRWAYS 605 102 94 229 43 59 75 2 MONARCH Weather Delays SCH 566 112 85 229 56 21 59 1 JET2.COM 365 94 51 125 37 26 30 2 THOMAS COOK 360 39 152 39 46 22 61 1 K.L.M. 154 63 6 13 4 1 64 3 LUFTHANSA 133 47 18 34 1 5 19 5 BRITISH AIRWAYS 114 4 10 24 11 4 41 20 BRUSSELS 103 16 13 32 4 12 22 4 TURKISH 87 25 7 12 9 15 17 2 AER LINGUS 84 1 12 35 3 3 30 EUROWINGS 76 16 4 11 2 1 41 1 SWISS INTERNATIONAL 55 29 5 3 9 8 AIR LINES AIR PORTUGAL 45 2 13 6 3 4 17 FINNAIR 44 1 8 20 6 7 2 SAS SCANDINAVIAN 44 1 8 6 6 3 20 EMIRATES 40 8 4 5 5 4 14 AIR FRANCE 38 1 6 9 2 3 17 EUROPE AIRPOST 38 8 10 8 6 4 AMERICAN 37 6 2 8 5 16 P.I.A. 36 1 7 6 2 2 18 VUELING 34 1 8 10 2 13 INTERNATIONAL 31 2 6 11 1 11 SINGAPORE 31 9 6 3 2 11 VIRGIN ATLANTIC AIRWAYS 30 12 10 1 4 2 1 GERMAN WINGS 27 4 5 8 10 ETIHAD AIRWAYS 27 10 4 6 2 1 4 AIR TRANSAT 24 2 3 9 2 7 SHUTTLE 23 1 7 4 4 1 6 AUSTRIAN 22 10 6 2 2 2 AURIGNY AIR SERVICES 22 2 5 2 13 OMAN AIR 21 5 5 2 2 1 6 SAUDIA ARABIAN 16 5 4 1 6 FREEBIRD 15 1 2 3 2 7 AEGEAN 14 3 7 2 2 QATAR AIRWAYS 13 7 1 1 4 UNITED 12 3 2 1 6 DELTA 8 1 7 COBALT AIR 6 3 1 2 ENTER AIR 5 1 1 2 1 AEROFLOT RUSSIAN 3 2 1 TRAVEL SERVICE 3 1 2 AIR EUROPA 3 2 1 ROYAL AIR MAROC 3 1 2 IBERIA EXPRESS 3 1 2 BALKAN HOLIDAY AIR 2 1 1 PRIVILEGE STYLE S.A 2 2 CATHAY PACIFIC 2 1 1 CITY JET 2 1 1 TUIFLY NORDIC 2 2 MISTRAL AIR 2 1 1 PEGASUS 1 1 SMALL PLANET SP 1 1

ALK 1 1 BELAVIA 1 1 TRADE AIR 1 1 DANISH AIR 1 1 TRANSPORT ADRIA AIRWAYS 1 1 Grand Total 1054 1173 2026 441 340 1312 71

Percentage of Delays - By Event Delay Category Code Description Air Traffic Control % of Total 16.2% Airline 18.6% Airport 31.1% Ground Servicing 7.0% Miscellaneous 5.5% Reactionary 20.3% Unknown 0.2% Unknown Delay Category Code 0.0% Weather 1.1% Percentage of Delays - By Time Delay Category Code Description % of Total Air Traffic Control 14.4% Airline 25.3% Airport 17.1% Ground Servicing 5.9% Miscellaneous 5.6% Reactionary 30.7% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 0.9%

Departing Taxi Times Manchester Terminal 1 Average Taxi Times Terminal 2 Terminal 3 Operator Name ADRIA AIRWAYS 15 AEGEAN 19 AER LINGUS 13 AEROFLOT RUSSIAN AIR EUROPA 23 12 AIR FRANCE 12 AIR PORTUGAL 13 AIR TRANSAT 19 ALBA STAR 16 ALK 24 AMERICAN 19 AURIGNY AIR SERVICES 12 AUSTRIAN 15 BALKAN HOLIDAY AIR 11 BELAVIA 16 BRITISH AIRWAYS 12 BRUSSELS 14 CATHAY PACIFIC 22 CELLO AVIATION 14 CITY JET -3 COBALT AIR 13 DANISH AIR TRANSPORT 12 DELTA 17 EASYJET 13 EMIRATES 17 ENTER AIR 21 ETIHAD AIRWAYS 17 EUROPE AIRPOST 19 EUROWINGS 13 EVELOP 15 FINNAIR 14 FLYBE 13 FREEBIRD 17 GERMAN WINGS 12 HAINAN 21 IBERIA EXPRESS 12 ICELANDAIR 14 IRAQI AIRWAYS 13 JET2.COM 16 JOTA AVIATION 9 K.L.M. 13 LUFTHANSA 14 LUXAIR 13 MALETH AERO 19 MISTRAL AIR 14 MONARCH SCH 17 INTERNATIONAL SHUTTLE 15 OMAN AIR 22 P.I.A. 19 PEGASUS 16 PRIVILEGE STYLE S.A 16 25 QATAR AIRWAYS 19 ROYAL AIR MAROC 14 RYANAIR 13 SAS SCANDINAVIAN SAUDIA ARABIAN 22 SINGAPORE 20 SMALL PLANET SP 17 16 15 12 Arriving Taxi Times Manchester Terminal 1 Average Taxi Times Terminal 2 Terminal 3 Operator Name ADRIA AIRWAYS 7 AEGEAN 8 AER LINGUS 6 AEROFLOT RUSSIAN AIR EUROPA 9 8 AIR FRANCE 6 AIR PORTUGAL 6 AIR TRANSAT 10 ALK 11 AMERICAN 9 ARKEFLY 8 AURIGNY AIR SERVICES 7 AUSTRIAN 7 BALKAN HOLIDAY AIR 8 BELAVIA 8 BRITISH AIRWAYS 5 BRUSSELS 7 CATHAY PACIFIC 12 CELLO AVIATION 8 CITY JET 8 COBALT AIR 8 DANISH AIR TRANSPORT 7 DELTA 9 EASYJET 5 EMIRATES 7 ENTER AIR 8 7 ETIHAD AIRWAYS 9 EUROPE AIRPOST 12 EUROWINGS 7 EVELOP 12 FINNAIR 6 FLYBE 6 FREEBIRD 9 GERMAN WINGS 7 HAINAN 11 IBERIA EXPRESS 1 ICELANDAIR 8 IRAQI AIRWAYS 6 JET2.COM 7 JOTA AVIATION 9 K.L.M. 4 LUFTHANSA 7 MALETH AERO 9 MISTRAL AIR 12 MONARCH SCH 8 INTERNATIONAL SHUTTLE 6 OMAN AIR 9 P.I.A. 12 PRIVILEGE STYLE S.A 9 10 QATAR AIRWAYS 12 ROYAL AIR MAROC 9 RYANAIR 6 SAS SCANDINAVIAN SAUDIA ARABIAN 12 SINGAPORE 10 SMALL PLANET SP 7 SMALL PLANET UAB 6 6 11 10

SMALL PLANET UAB 24 SWISS INTERNATIONAL AIR LINES 13 THOMAS COOK 16 THOMSON AIRWAYS 16 TITAN AIRWAYS 20 TRADE AIR 10 TRAVEL SERVICE 16 17 TUIFLY NORDIC 19 TURKISH 17 UNITED 16 VIRGIN ATLANTIC AIRWAYS 20 VUELING 15 Grand Total 15 17 13 SWISS INTERNATIONAL AIR LINES 8 THOMAS COOK 12 THOMSON AIRWAYS 10 10 TRADE AIR 7 TRAVEL SERVICE 8 9 TURKISH 8 UNITED 13 VIRGIN ATLANTIC AIRWAYS 12 VUELING 8 Grand Total 7 10 6

Summary of Baggage Performance Baggage Category Arriving Passengers Arriving Movements Average Time to First Bag Average TIme to Last Bag Volume Last Bag SLA Missed Last Bag % A 87,441 280 13 36 30 89% B 839,398 5061 15 25 496 90% C 199,781 2027 13 19 178 91% D 78,333 1583 11 13 122 92% Grand Total 1,204,953 8951 91% Baggage Performance by Terminal Terminal Description Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % Terminal 1 544,467 3638 16 24 392 89% Terminal 2 292,824 1630 13 27 204 87% Terminal 3 367,662 3683 13 16 230 94% Grand Total 1,204,953 8951 91% Baggage SLA by Handling Agent Ramp Handling Agent Asig (Handling Agent) Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % 8,160 58 11 26 15 74% Aviance Manchester 670 4 14 7 3 25% Aviator 147,149 813 15 26 108 87% Flight Support 4,506 45 12 20 2 96% Menzies 423,292 4227 13 18 333 92% Servisair 2,471 31 18 22 7 77% Swissport 520,513 3159 14 24 295 91% Jet2 98,192 614 16 27 63 90% Grand Total 1,204,953 8951 91%