Fares and ticket guide From January 2019
Contents Pop Pay As You Go... 4-5 Adult tickets for use on the day of purchase Day Ticket...6 Single Ticket...6 Commuters and frequent users Season Ticket...7 Add On Ticket...8 Metro zone map...9 Corporate Season Ticket...10 Metro Business Pass...10 Students and young people Pop blue...11 18 and Under Season Ticket...12 Student Season Ticket...13 Student zone map...14 Journeys on all combinations of public transport: Network One Travel Ticket...15 Network One Day Rover...15 Transfares...15 Children Children under five...16 Child fares...16 Class and Youth Group Metro Pass...17 Concessionary Travel...18 Useful information...19 Key Metro Ferry Rail Bus Pop Pay As You Go Pop card Under 16 Pop card Corporate Pop blue All information and prices are correct as of January 2019. s may be changed at any time and without notice. Pop Pay As You Go Pop Pay As You Go (PAYG) is the smart way to pay for public transport in North East England. Simply top up your Pop PAYG card and pay for your journeys as you make them. Pop Pay As You Go on Metro You can travel as many times as you like in one day. You re charged each time you travel until you reach the daily price cap for the number of zones you ve travelled in. Pop PAYG is cheaper than adult Single and Day Tickets. Single Pop PAYG fares are 40p cheaper than adult Single Tickets and Daily Cap fares are 50p cheaper than adult Day Tickets. The price depends on the number of zones you travel in see the map on page 9. Single One zone 1.50 2.60 Pay As You Go on bus and Ferry You can also use Pop PAYG to pay for travel on buses and the Shields Ferry, but it works differently on them. Visit nexus.org.uk/pop/payg for details. Daily Cap Two zones 2.40 3.70 All zones 3.10 4.70 3
Get your FREE Pop PAYG card online at nexus.org.uk/pop or at Nexus TravelShops. Cards must be purchased with a 10 balance. Once you ve got your Pop PAYG card, register it online at nexus.org.uk How to top up At nexus.org.uk At any Metro station ticket machine At a Nexus TravelShop. Find your nearest at nexus.org.uk/travelshops Adult tickets for use on the day of purchase Day Ticket This ticket can be used at any time of the day and gives you unlimited travel depending on the zone(s) you choose. An All zones Day Ticket is also valid on the Shields Ferry and local rail services between Newcastle and Sunderland. The price depends on the number of zones you travel in see the map on page 9. One zone 3.10 Two zones 4.20 All zones 5.20 You can buy this ticket at any Metro station ticket machine. Single Ticket This ticket is for single trips on Metro. It s valid for 90 minutes from when you buy it and cannot be used to make a return journey. If you buy a Metro Single ticket for zones A+B+C, it can also be used on a single trip on the Shields Ferry, or on local rail services between Newcastle and Sunderland, as well on Metro, as long as you board the ferry or train within 90 minutes of when you bought the ticket. The price depends on the number of zones you travel in see the map on page 9. You can buy this ticket at any Metro station ticket machine. One zone 1.90 Two zones 2.80 All zones 3.50 4 5
Commuters and frequent users Season Ticket A Season Ticket can be used all day in your chosen zones and is great value if you use Metro regularly. An All zones Season Ticket is also valid on the Shields Ferry and local rail services between Newcastle and Sunderland. A Season Ticket that includes Zone A can be used on Quaylink buses in the Quaylink Central Zone.* The price depends on the number of zones you travel in see the map on page 9. First, you ll need to apply for your FREE Pop card at nexus.org.uk as this is what your ticket will be loaded on to.** You ll need to upload a photo online. Your Pop card will take about five working days to arrive by post. Once you have your Pop card, you can buy or renew your ticket: At nexus.org.uk One week Four weeks One zone 11.10 39.10 432.50 At any Metro station ticket machine At a Nexus TravelShop. Find your nearest at nexus.org.uk/travelshops Annual Two zones 16.50 57.50 604.00 All zones 22.40 76.00 668.00 Commuters and frequent users Add On Ticket If you need to travel in a zone that s not covered by your Season Ticket, you can buy a one day Add On Ticket. Add On Tickets are valid on the day of purchase and are the same price as the equivalent Day Ticket. The price depends on the number of zones you travel in see the map on page 9. One day One zone 3.10 Two zones 4.20 You can buy this ticket at any Metro station ticket machine. Touch your Pop card on the orange reader and choose Add Zone 1 day. You ll be shown Add On Tickets for the zone(s) not covered by your ticket. Once purchased, touch your Pop card back on the orange reader and your Add On Ticket will be loaded on to it. *Central Zone covers Q1 and Q2 between Central Station and Gateshead Interchange, and Q3 between Haymarket Bus Station and St Peter s Basin. **You can also buy a one week paper ticket from a ticket machine without a Pop card. 6 7
Metro zone map Commuters and frequent users Corporate Season Ticket The Corporate Season Ticket is available to local employers who can buy discounted All zones annual Metro tickets on behalf of their staff (no minimum purchase). The Corporate Season Ticket s also valid on the Shields Ferry, Quaylink buses in the Quaylink Central Zone* and local rail services between Newcastle and Sunderland. 1-19 passes 571.00 20-39 passes 566.00 40+ passes 561.00 Metro Business Pass With an annual Metro Business Pass, local employers staff can travel anywhere on the Metro system between 9.30am and 5.00pm, Monday to Friday. Metro Business Passes are also valid on the Shields Ferry, Quaylink buses in the Quaylink Central Zone* and local rail services between Newcastle and Sunderland. Because the Metro Business Pass is linked to a company rather than an individual, it s transferable amongst all your employees. Main Bus Interchange Rail Interchange Ferry (only A+B+C tickets valid) Airport Park and Ride nexus.org.uk/metro 0191 20 20 747 For an information pack, please phone 0191 203 3225 or email corporate.ticketsales@nexus.org.uk Business Pass 179.50 *Central Zone covers Q1 and Q2 between Central Station and Gateshead Interchange, and Q3 between Haymarket Bus Station and St Peter s Basin. 8 9
Students and young people Pop blue If you re aged 18 or under, Pop blue is the smarter and easier way to get around Tyne and Wear. Just load a balance on to your Pop blue card and use it to pay for journeys as you make them. It s a great way to save time and money. You can also use your Pop blue card on the bus and the Shields Ferry, but it works differently. Visit nexus.org.uk/pop for details. Get your Pop blue card online at nexus.org.uk/pop or from any Nexus TravelShop. The card itself is free, but you need to buy it with a 10 balance. Once that s done, you can top up your Pop blue card: At nexus.org.uk Single At any Metro station ticket machine At a Nexus TravelShop. Find your nearest at nexus.org.uk/travelshops Daily Cap All zones 1.00 2.00 Students and young people 18 and Under Season Ticket An 18 and Under Season Ticket gives you at least 60% discount off the price of a standard adult ticket. To be eligible, you must be aged 18 or under. You can get a ticket for either one or four weeks. This ticket is valid on the Metro, Shields Ferry and local rail services between Newcastle and Sunderland, as well as Quaylink buses in the Quaylink Central Zone.* First, you ll need to apply for your FREE Pop card at nexus.org.uk as this is what your ticket will be loaded on to. You ll need to upload a photo online. You don t need proof of age to get a Pop card. Your Pop card will take about five working days to arrive by post. When you receive it, take it to a Nexus TravelShop along with proof you re aged 18 or under, and staff will activate your discount. Once that s done, you can buy and renew your 18 and Under Season Ticket: At nexus.org.uk One week All zones 7.90 29.90 At any Metro station ticket machine At a Nexus TravelShop. Find your nearest at nexus.org.uk/travelshops Four weeks *Central Zone covers Q1 and Q2 between Central Station and Gateshead Interchange, and Q3 between Haymarket Bus Station and St Peter s Basin. 10 11
Students and young people Metro student zone map Student Season Ticket With a Student Season Ticket, you could be travelling on Metro for less than 1 a day. It s available to all full-time students with valid student ID. An All zones Student Season Ticket is also valid on the Shields Ferry and local rail services between Newcastle and Sunderland, as well as Quaylink buses in the Quaylink Central Zone.* The price depends on the number of zones you travel in see student zone map on page 14. Inner Newcastle 26.90 299.00 First, you ll need to apply for your FREE Pop card at nexus.org.uk as this is what your Student Ticket will be loaded on to. You ll need to upload a photo online. You don t need proof you re a student to get a Pop card. Your Pop card will take about five working days to arrive by post. When you receive it, take it to a Nexus TravelShop along with your student ID showing academic dates, and staff will activate your student discount. Once that s done, you can buy and renew your Student Season Ticket: At nexus.org.uk Four week At any Metro station ticket machine Annual Inner Sunderland 26.90 299.00 All zones 52.30 385.00 At a Nexus TravelShop. Find your nearest at nexus.org.uk/travelshops * Central Zone covers Q1 and Q2 between Central Station and Gateshead Interchange, and Q3 between Haymarket Bus Station and St Peter s Basin. West Monkseaton Northumberland Park Benton Longbenton Regent Centre Bank Foot Fawdon Airport Monkseaton Shiremoor Four Lane Ends Palmersville Whitley Bay South Gosforth Wansbeck Road Kingston Park Callerton Parkway Ilford Road Cullercoats All zones West Jesmond Inner Newcastle Jesmond All zones Tynemouth Meadow Well Howdon Wallsend Chillingham Road Haymarket Monument Newcastle City Centre St James North Shields Percy Main River Tyne Hadrian Road Walkergate Manors Byker Central Station Gateshead Felling Pelaw Jarrow Simonside Chichester South Shields Bede Tyne Dock Hebburn Heworth Brockley Whins Gateshead Stadium Seaburn East Boldon Fellgate Stadium of Light All zones Main Bus Interchange Rail Interchange Ferry (only A+B+C tickets valid) St Peter s River Wear Sunderland Sunderland City Centre University Pallion Park Lane Millfield South Hylton Airport Park and Ride nexus.org.uk/metro 0191 20 20 747 Inner Sunderland 12 13
Journeys on all combinations of public transport Network One Travel Ticket If you frequently use the bus as well as the Metro, Network One Travel Tickets are available for unlimited travel in Tyne and Wear on both. Further information and prices are available from Nexus TravelShops or at networkonetickets.co.uk You can buy this ticket at any Metro station ticket machine. Network One Day Rover This all-day ticket is valid for unlimited travel on all forms of public transport in Tyne and Wear. Use it on Metro, bus, local rail services between Sunderland and Blaydon, and the Shields Ferry. Day Rover tickets are priced at 7.50 (child 3.80) and are ideal for days out using different forms of transport. Transfares If your one day journey includes travelling on more than one type of transport, for example, Metro and bus, you can buy a Transfare ticket. Transfares allow you to buy one ticket for your entire journey on public transport. You must start the second part of your journey within 90 minutes of buying your ticket. Transfare maps are available at every station and at nexus.org.uk/metro Children Children under five Children aged under five travel free on all public transport in Tyne and Wear and must be accompanied by an adult. Child fares Children who live in Tyne and Wear, and are aged between 5-15 on 31 August before the start of the current academic year, are entitled to an Under 16 Pop card. This lets them travel in Tyne and Wear at concessionary child fares. U16 CAT Child Day Ticket with Pop card 1.10 U16 single with Pop card Child Single Child Transfare Child Day Ticket 0.60 0.90 1.10 1.40 Under 16 Pop card application forms are available online at nexus.org.uk or from Nexus TravelShops. Children aged 5-15 who don t have an Under 16 Pop card should buy a Child Single Ticket for 90p or a Child Day Ticket, which gives unlimited, all-day Metro travel for 1.40. With all child tickets, you may be asked for proof of age. One zone 2.90 You can buy this ticket at any Metro station ticket machine. Two zones 3.80 All zones 4.50 14 15
Class and Youth Group Metro Pass These passes are valid for travel on the whole Metro system and Shields Ferry for groups of up to 40* students and up to 10 accompanying adults after 9.00am. *including sixth-formers, under 16s and community youth groups aged 18 and under. There are three options: One day pass Term pass Spring 1 January to 21 April 2019 Summer 22 April to 31 August 2019 Autumn 1 September to 31 December 2019 Annual pass Valid for 365 days from date of purchase We recommend, for supervision purposes, a ratio of one adult for every four children travelling in a group. Day One pass 33.10 100.50 258.50 You ll need to complete an application form online at nexus.org.uk and send it to: Nexus Customer Services Nexus House St James Boulevard Newcastle upon Tyne NE1 4AX Term Annual Two passes 52.30 165.70 458.60 Concessionary Travel Concessionary Travel If you have a Concessionary Travel Pass (CT Pass), you can buy a Metro Gold Card which gives you a year s travel on Metro, the Shields Ferry and on Northern Rail services between Newcastle and Sunderland. It s just 12 a year if you live in Tyne and Wear, and 24 if you don t. A Metro Gold Card is valid for travel after 9.30am, Monday to Friday and all day on weekends and public holidays. You can also use your Gold Card all day between Christmas, New Year and throughout July and August. Your Metro Gold Card will be loaded on to your Concessionary Travel Pass. You can buy and renew your Metro Gold Card: At any Metro station ticket machine. Watch the how-to guide at nexus.org.uk/pophelp for more information. At a Nexus TravelShop. Find your nearest at nexus.org.uk/travelshops Or call Nexus Customer Services on 0191 20 20 747. Find out more at nexus.org.uk/class 16 17
Useful information Lost property Please phone 0191 203 3199. Refunds for four week and annual Season Tickets Refunds are available on all four week and annual Season Tickets for unused future travel. Refunds will be given on the number of full travel days that are unused from the date the ticket is received by Nexus. An administration fee of 2.50 for a four week Season Ticket and 10 for an annual Season Ticket is payable in all cases. Replacement tickets are non-refundable. What if I lose my Pop card or Season Ticket? Go to nexus.org.uk/pop to find out how to replace it. Safety on Metro All Metro stations are monitored 24 hours a day by digital CCTV cameras. Over 550 cameras cover the entire Metro network, including platforms, station approaches, subways and car parks. If you have any concerns, use the help point or phone/text 0191 203 3666. If you ve got any queries Check the help pages and FAQs at nexus.org.uk/metro Watch our how-to guides at nexus.org.uk/pophelp Ask staff at Metro stations or in Nexus TravelShops Get in touch via nexus.org.uk/contactus Call 0191 20 20 747 West Monkseaton Northumberland Park Benton Longbenton Regent Centre Bank Foot Fawdon Airport Monkseaton Shiremoor Palmersville Four Lane Ends Whitley Bay South Gosforth Wansbeck Road Kingston Park Callerton Parkway Ilford Road Cullercoats West Jesmond Jesmond Tynemouth Meadow Well Howdon Wallsend Chillingham Road Haymarket Monument Newcastle City Centre St James North Shields Percy Main Hadrian Road Walkergate Manors Byker River Tyne Central Station Gateshead Felling Pelaw Jarrow Simonside Chichester South Shields Bede Tyne Dock Hebburn Heworth Brockley Whins Gateshead Stadium Seaburn East Boldon Fellgate Stadium of Light Main Bus Interchange Rail Interchange Ferry (only A+B+C tickets valid) St Peter s River Wear Sunderland Sunderland City Centre University Pallion Park Lane Millfield South Hylton Airport Park and Ride nexus.org.uk/metro 0191 20 20 747 18 19
Your guide to Metro fares and tickets This booklet will help you find the best ticket for your journey, along with the prices. Remember, you must always have a valid ticket or a validated smartcard when you travel on Metro, otherwise you may be issued with a 20 Penalty Fare Notice and be liable for prosecution. Download the free Tyne and Wear Metro app and plan your journey. Large print and alternative formats are available on request. Tel: 0191 203 3199 Email: contactmetro@nexus.org.uk