餐飲英文 老師 : 製作 張德銘
customer service1 Table Setting Useful Phrases Conversation (A) New Words & Phrases Conversation (B) New Words & Phrases Questions & Answers Grammar Test Yourself Listening work Classroom Activities 2-2
Useful Phrases 1. 抱怨餐具時 This plate This glass This dish is dirty. still wet. stained. spotted. broken.
The knife is not sharp. (bent, blunt, broken) The fork The spoon is bent. broken.
2. 要求換一個新的餐具時 ashtray glass Can you bring me a(n) knife spoon please? fork napkin
3. 向客人道歉時 I m sorry. I ll bring you another one.
Conversation(A) Tom was a young boy new to the job as a waiter. Huck took responsibility for teaching Tom on how to set a table. Huck has been a waiter in the restaurant for three years.
Huck.. Hello, Tom! Glad you could join us! Tom.. Thank you. Would you teach me how to set a table, please? Huck.. Yes. Don t worry, that s easy. First, you have to lay the service plate about one inch from the table edge. Tom.. Like this? Huck.. Yes.
Tom.. What s it for? Huck.. It is ornamental and is not used. Tom.. Not used? Then when should I take it away? Huck.. Before the first course or just left until the main course is brought out. Tom.. Oh, I see.
Huck.. Second, you have to place the meat knife to the right of the plate and the fork on the left. Tom.. Huck.. Tom.. What side should the blade face? The blade should face inward. Okay. How about the fork? Upward or downward?
Huck.. Upward. Our restaurant uses the English style. Tom.. You mean the fork facing downward is not the English style? Huck.. Yes, that s the French style. Tom.. Then what s next? Huck.. Third, place the bread plate to the left of the fork. Line up the bottom edge with the bottom edge of the service plate.
Tom.. I guess the butter knife should be placed on the right edge of the bread plate too, right? Huck.. Right! You re smart! Tom.. Thank you. Huck.. Then set the red wine glass about 1 inch above the end of the knife. Guess how to set the water glass.
Tom.. Okay. Let me see I think the water glass should be set a little higher, to the right of the red wine glass. Is that right? Huck.. No, actually it should be set to the left. Tom.. Okay. Then? Huck.. Then put the napkin on the service plate.
Tom.. Is it finished? Can we decorate the table with something else? Huck.. Of course you can. You can decorate it with flowers. Tom.. You are wonderful. Thank you Huck. Huck.. Any time.
New Words and Phrases 1. take responsibility for (phrase) 負責 Since it s my fault, I ll take full responsibility for the accident. She has to take responsibility for her failure. 2. set (v.) put something in the specified place 安置 ; 安放 She set a post on the ground. Jimmy set a glass down on the table.
3. join (v.) come into the company 參加 ; 加入 Ask Joe to join us for lunch. I ll join you in a minute. 4. lay (v.) on a surface 平放 ; 橫置 Please lay the book on the table. He lay down to sleep.
5. plate (n.) 盤子 6. about (adv.) a little more or less than 大約 ; 約莫 The shoes cost about 1000 dollars. He s about the same height as you. 7. inch (n.) 英吋
8. edge (n.) the outside limit of an object 邊緣 Don t put the glass on the edge of the table. Johnson lives at the edge of the forest. 9. ornamental (adj.) 裝飾的 An ornamental painting was hanging on the wall. 10.main course (n.) 主菜 11.blade (n.) flat cutting part of a knife 刀鋒
12.butter (n.) 奶油 13.decorate (v.) to make something more beautiful by adding ornaments to it 裝飾 ; 裝修 We decorated Christmas trees at Christmas. The house was decorated with beautiful flowers.
Conversation(B) After three days of training, Tom started out his work. How did Tom deal with those accidents that happened on the first day? Guest 1.. Tom.. Guest 1.. Tom.. Excuse me. Yes, sir. May I help you? Yes. Do you have a butter knife, please? Oh, I m sorry. I ll bring you one.
Guest 2.. Waiter! Tom.. Yes, madam. Can I help you? Guest 2.. This wine glass is spotted. Can you get me a clean one? Tom.. Certainly, madam. I ll get one right away. Guest 3.. Boy. Tom.. Yes, sir.
Guest 3.. I dropped my spoon on the floor. Can you bring me a new one, please? Tom.. Of course, sir. I ll bring you a new one immediately. Guest 3.. Thank you very much. Guest 4.. Excuse me Tom.. Yes?
Guest 4.. This knife is not sharp. Tom.. I m sorry. I ll get another one. Just a moment, please. Guest 4.. Thanks. Wait! Can I have an ashtray, please? Tom.. Certainly, sir. One moment, please. Guest 1.. Excuse me. Tom.. Yes, sir?
Guest 1.. I asked for a butter knife but I got a wine glass. Can you explain that? Tom.. My apology, sir. I ll bring it right away. I think I got confused. Guest 1.. That s Okay, but I think you should go check the customer who asked for this glass. Tom.. Thank you very much.
New Words and Phrases 1. start out (phrase) to take the first step 著手 He started out on a long trip. We started out well. 2. deal with (phrase) manage something 處理 ; 應付 Can you deal with the job by yourself? I have to deal with the problem I caused.
3. accident (n.) event that happened unexpectedly 意外的事 ; 偶發事件 Julia ran into an accident on her way home. He didn t come because of the accident. 4. spotted (adj.) 有污點的 ; 有斑點的 I threw my spotted dress away. The book is spotted.
5. drop (v.) fall 掉下 ; 落下 The vase dropped and broke. Don t drop the glass or it ll break. 6. floor (n.) 地板 ; 地上 7. sharp (adj.) 銳利的 ; 鋒利的 You need a sharp knife to cut meat. The blade is not sharp enough for cutting meat.
8. explain (v.) 說明 ; 解釋 The English teacher explained the meaning of the word. Linda explained the reason why she didn t show up. 9. confuse (v.) 困惑 I was confused at the fortune mail. Henry got confused about what he had done. 10.customer (n.) 顧客 ; 客人
Questions and Answers 1. What's the service plate for? It is ornamental and is not used.. 2. Where should the napkin be placed? The napkin should be put on the service plate. 3. When should the service plate be taken away? Before the first course or just left until the main course is brought out.
4. How do you place the knife and fork? Place the knife to the right of the plate, and the fork on the left. 5. What side should the blade face? The blade should face inward. 6. How do you set the water glass? It should be set a little higher to the left of the red wine glass.
7. What did Guest 1 ask for? He asked for a butter knife. 8. What did Tom bring Guest 1 instead? Tom brought him a wine glass. 9. Why did Guest 3 asked for a new spoon? Because he dropped his spoon on the floor. 10. Guest 4 asked for two things. What did he ask for? He asked for a sharp knife and an ashtray.
Grammar 1. The blade should face inward. 刀鋒應該向內 ward: 表示方向 inward (adv.) towards the inside 向內的 upward (adv.) facing up 向上的 downward (adv.) facing down 向下的 She folded the paper inward. 她把紙向內捲 The butterfly flew upward. 蝴蝶向上飛去 The plane flew downward. 飛機朝下飛
2. Tom was a young boy new to the job as a waiter. Tom 是個剛開始當服務生的小伙子 主詞 + new to + 某事 主詞對某事不熟悉 / 對某事沒經驗某事 + new to + 某人 ( 受格 ) 某事對某人而言是陌生的 I am new to the town. 我才初來此地 This is all new to me. 這對我而言完全是新的經驗
Test Yourself A 猜猜看 : 下面的句子描述的是什麼餐具呢? 1. : A container used in shaking (ex.salt). 2. : Something consisting of a small, shallow bowl on a handle, used in preparing, serving, or eating food. 3. : A shallow dish in which food is served or from which it is eaten. 4. : A container for drinking water or wine.
5. : A tableware with two or more prongs, used for eating or serving food. 6. : A piece of cloth used at a table to protect the clothes or wipe the lips and fingers. 7. : A cutting instrument consisting of a sharp blade attached to a handle. 8. : A container for tobacco and cigarette ashes.
B 餐桌擺設 - 依照圖片號碼填入正確餐具名稱
1. hors d'oeuvre knife 12. dessert knife 2. soup spoon 13. dessert fork 3. fish knife 14. dessert spoon 4. dinner knife 15. white wine glass 5. service plate 16. red wine glass 6. napkin 17. water glass 7. dinner fork 18. champagne glass 8. fish fork 19. salt shaker 9. hors d'oeuvre fork 20. pepper shaker 10. butter knife 21. ashtray 11. bread plate 22. butter dish