USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW

USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW

VERSION CHANGE LOG Version Description of Change Author Date 0.1 Beginning of the Document Thanh Hien December 2018 1

TABLE OF CONTENTS USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW 0 VERSION CHANGE LOG 1 TABLE OF CONTENTS 2 TABLE OF FIGURES 5 ACRONYM CONTENT 7 INTRODUCTION 8 MODULE LIST 9 FEATURE DESCRIPTION 10 1. User Management 10 1.1. Login 10 1.2. Logout 11 1.3. Request new password 11 1.4. Profile Management 13 2. Flight View Dashboard 16 2.1. Preference Management 16 2.2. Flight Schedule View 18 2.2.1. View the list of scheduled flights 18 2.2.2. Search flights by information 19 2.2.3. Filter flights 20 2.2.3.1. Filter flights by route 20 2.2.3.2. Filter flights by data range 20 2.2.3.3. Filter flights by status 21 2.2.3.4. Filter flight by OP status: 22 2.2.4. Customize fields view 23 2

2.2.5. View details of selected flight 24 3. Flight Detail Management 25 3.1. Flight Detail View 25 3.1.1. View Flight Details of Chosen Flight 25 3.1.2. Edit Flight details: 26 3.1.2.1. Edit Flight Schedule 27 3.1.2.2. Edit Departure Airport 27 3.1.2.3. Edit Checked Pax 27 3.1.2.4. Edit Flight Aircraft Info 28 3.1.2.5. Edit Service Recovery 28 3.1.2.6. Edit Fuel 28 3.1.2.7. Edit Supplementary Information 28 3.2. Flight Message 28 3.2.1. View list Of Flight Message of selected flight 28 3.2.2. Create a new Flight Message for a Flight 29 3.2.3. Print flight message details 31 3.2.4. View message content 31 3.3. Passenger List View 31 3.3.1. View NTL, VIP list of passengers in the selected flight 31 3.3.2. View List of Special Services Required Passengers for A Flight 33 Export the List of PIL Passenger for Flight to Excel 34 3.4. Loadsheet 35 3.4.1. View loadsheet info of selected flight 35 4. Report 36 5. Switch to Old Flight View 37 3

TABLE OF FIGURES Figure 1: Login screen 11 Figure 2: Error message screen 11 Figure 3: Sidebar menu - Logout 12 Figure 4: Login screen 12 Figure 5: Request new password screen 13 Figure 6: Set new password screen 13 Figure 7: Sidebar menu Profile Setting 14 Figure 8: Profile setting menu - Personal info 14 Figure 9: Profile setting menu - Edit personal info 15 Figure 10: Edit personal info screen 15 Figure 11: Profile setting menu - Change password 16 Figure 12: Change password screen 16 Figure 13: Default Preference Setting screen 17 Figure 14: Dashboard screen 19 Figure 15: Dashboard menu - Search by information 20 Figure 16: Dashboard menu - Filter flights 21 Figure 17: Dashboard menu Filter flights by route 21 Figure 18: Dashboard menu - Filter flights by time 22 Figure 19: Dashboard menu - Filter flights by status 23 Figure 20: Dashboard menu - Filter flights by estimated time, loadsheet, diverted flights 23 Figure 21: Dashboard menu - Setting 24 Figure 22: Dashboard menu - Flight fields 24 Figure 23: Dashboard menu - details of flight 25 Figure 24: Dashboard menu - Flight no. 26 Figure 25: Detailed information of a flight 27 Figure 26: Detailed information of a flight - Edit 28 Figure 27: Dashboard menu - Message 30 Figure 28: Flight details - Message 30 Figure 29: Create new message with code 31 Figure 30: Edit and Send Flight Message 31 Figure 31: Print flight message details 32 4

Figure 32: View message content 32 Figure 33: Dashboard - Passenger list 33 Figure 34: Flight details - Passenger list 33 Figure 35: Dashboard - Special services 34 Figure 36: Flight details - Special services 34 Figure 37: SHI screen - Export Excel 35 Figure 38: Exported Excel file of special services 35 Figure 39: Dashboard - Loadsheet 36 Figure 40: Flight details - Loadsheet 36 Figure 41: Sidebar menu - Flight reports 37 Figure 42: Lists of Flight reports 37 Figure 43: Sidebar menu - Old Flight View 38 5

ACRONYM CONTENT ACRONYM EXPANSION NOTES STA Scheduled Time Of Arrival STD Scheduled Time Of Departure BOD Beginning Of The Day CT Current Time FLT NO Flight Number AC REGN Aircraft Registration AC TYPE Aircraft Type PAX DOOR CCLS Passenger Door Close DOF Day Of Flight ATD Actual Time Of Departure ARR Arrival DEP Departure ETA Estimated Time Of Arrival ETD Estimated Time Of Departure ATA Actual Time Of Arrival TAT Turn Around Time PAX Total Passengers CHD Children ADL Adult 6

INTRODUCTION Welcome to User Guide Vietjet Flight View. The User Guide Vietjet Flight View is a technical communication document intends to give assistance to users and to support users to make full use of the information system. This document contains all essential information for the users that includes a description of the system functions and capabilities of operation, and step-by-step procedures for system access and use. Functionalities and features are covered in separate modules of this document. Graphics are illustrated in this document for more details. The document format may be altered if another format is more suitable for the particular project. 7

MODULE LIST The list of modules in this project contains three modules; each may or may not have sub-modules 1. User Management Login Profile Request new password Logout 2. Flight View Dashboard Preference Management Flight Schedule View 3. Flight View Detail Management Flight Detail View Flight Message Passenger List View Loadsheet 4. Flight Report 5. Old Flight View 8

1. User Management FEATURE DESCRIPTION 1.1.Login - Log in system: 1. Access to Flight View. 2. Fill Username and Password : Username and password are required to be created by administrator before sign-in. 3. Click Login button. - Figure 1: Login screen 9

- If the Username and Password are invalid, the system will display an error message requests user to type in again. Figure 2: Error message screen 1.2.Logout - Sign-in users can sign out of the system after finished all tasks. - On Sidebar menu, click Logout. Figure 3: Sidebar menu - Logout - If a sign-in user stays idle for a period of time (20 minutes), system will automatically sign out for security purposes. 1.3.Request new password - The user can request system to change password in case they forgot password. 10

1. On Login screen, click Request new password. Figure 4: Link to request new password 2. User fills Username and click Submit button. Then, the system will send a verification email with a code to user. Figure 5: Request new password screen 11

3. On Set new password screen, user is required to type all fields as: Username: enter username, default entered username on Request new password screen. Reset code: enter the code user received in email. New password: enter new password. Confirm new password: re-enter new password. Then, click Set button to change password. Figure 6: Set new password screen 12

1.4.Profile Management 1.4.1. View profile - On Sidebar menu, click Profile Setting. Figure 7: Sidebar menu Profile Setting - User can view information: First name, last name, Email, and Avatar. Figure 8: View Personal info 13

1.4.2. Edit profile info - On sidebar menu, click Profile Setting. Then, click Edit personal info. Figure 9: Edit personal info menu - User can edit their First name, Last name or Avatar. Click Save button to save all changes and to cancel all changes, click Cancel button. Figure 10: Edit personal info screen 14

1.4.3. Change password - On Sidebar menu, click Profile Setting. Then, click Change password. Figure 11: Change password menu - User enters current password, new password and confirm new password. Click Save button to save all changes and to cancel all changes, click Cancel button. Figure 12: Change password screen 15

2. Flight View Dashboard 2.1.Preference Management - User is suggested to update profile on first login to set up their default information displayed on Dashboard. - The configuration is saved as default setting every time user accesses to Flight View, user can also modify for any changes by clicking Setting. 2.1.1. Setup default view preference - On Sidebar menu, click Default Preference Setting. Figure 13: Default Preference Setting menu 16

Figure 14: Preference Setting screen - 1st time sign-in user can setup the default Flight View preference, this step only needs to be completed once. - User can skip the preference setup, which will setup automatically the default preference as: Flight time filter: STD from Beginning of date Search condition: FLT NO Preference field view: only required columns, no optional columns - Default preference setup includes: Flight time filter: View based on departure or arrival flight time: STD : scheduled time departure STA : scheduled time arrival View based on flight time condition: Beginning of the day : flights that has flight time starts from current date Current time : flights which have flight time >= current time. Search by conditions: select one default search by: FLIGHT NO: flight number A/C REGN: aircraft registration number A/C TYPE: aircraft type BAY: airport bay GATE: airport gate Preference field view: setup default dashboard table column view, can select multiple columns: Required columns, which cannot be removed. FLT NO: flight number DOF: day of flight TYPE: flight type DEP: departure place ARR: arrival place STD: scheduled time of departure STA: scheduled time of arrival ATD: actual time of departure ATA: actual time of arrival 17

Optional columns, which can be added or removed from view. BAY: airport bay GATE: airport gate PAX DOOR CLS: passenger door closed time TAT: turnaround time AC REGN: aircraft registration number AC TYPE: aircraft type CFM BOOKING: Confirmed booking PAX: Passengers LOADSHEET: flight s loadsheet document availability - User can change preference and click Save button to save all changes. Then, the system switches to the Dashboard screen and displays the information set in the Preference. - To cancel all changes, click Cancel button. 2.2.Flight Schedule View 2.2.1. View the list of scheduled flights - On Sidebar menu, click Dashboard. Figure 15: Dashboard menu 18

Figure 16: Dashboard screen - Based on their preference setting, user will view list of flight schedule to perform daily operational tasks. - Table view includes these columns: Required columns: FLT NO.: flight number DOF: day of flight TYPE: flight type DEP: departure place ARR: arrival place STD: scheduled time of departure STA: scheduled time of arrival ATD: actual time of departure ATA: actual time of arrival 19

Optional columns: BAY: airport bay GATE: airport gate PAX DOOR CLS: passenger door closed time TAT: turnaround time AC REGN: aircraft registration number AC TYPE: aircraft type CFM BOOKING: confirmed booking PAX: passengers LOADSHEET: flight s loadsheet document availability. 2.2.2. Search flights by information - Beside preference, user can search for flights with multiple criteria to perform their tasks. - Search results are not limited to flight time filter preference. - Search results will follow the preference field view. Figure 17: Dashboard menu - Search by information - User can select one search by conditions from the list (default set by user preference): FLIGHT NO: flight number A/C REGN: aircraft registration number A/ C TYPE: aircraft type BAY : airport bay GATE : airport gate 20

2.2.3. Filter flights - To filter flights, click Filter icon. Figure 18: Dashboard menu - Filter flights 2.2.3.1. Filter flights by route - Route is default as All. - User can search by DEP (Departure) or ARR (Arrival) airports or both. Search results will display all flights with matching conditions (DEP or ARR). - To filter flights, click Apply button. Figure 19: Dashboard menu Filter flights by route 21

2.2.3.2. Filter flights by data range - User can choose to search flight by flight time - User need to select: DOF: flight date Flight time by departure or arrival: STD : Scheduled time departure STA : Scheduled time arrival Time : set 'start' and 'end' time for searching - To filter flights, click Apply button Figure 20: Dashboard menu - Filter flights by time 22

2.2.3.3. Filter flights by status - User can select multiple flight statuses to search: Open, Close, Cancel - To filter flights, click Apply button. Figure 21: Dashboard menu - Filter flights by status 2.2.3.4. Filter flight by OP status: - User can select multiple flight statues to search: Early, On time, Delay, None. - To filter flights, click Apply button. Figure 22: Dashboard menu - Filter flights by estimated time, loadsheet, diverted flights 23

2.2.4. Customize fields view - On the Flight list, click Setting icon. Figure 23: Dashboard menu - Setting - User can add/remove optional columns of table to maximize the work efficiency or see additional information. Figure 24: Dashboard - Customize fields view - Optional columns include: BAY : airport bay GATE : airport gate 24

PAX DOOR CLS : passenger door closed time TAT : turnaround time AC REGN : aircraft registration number AC TYPE : aircraft type CFM BOOKING : confirmed booking PAX : total passengers 2.2.5. View details of selected flight - User can select a flight from the list to view additional information of selected flight without the need of going into detail view. Figure 25: Dashboard - details of flight - Display information includes: Flight Number Flight General Info Status Type DOF: Date of flight Schedule DEP: Departure airport ARR: Arrival airport Divert: Divert airport (in case a flight need to divert) STD/ETD: Scheduled time departure/estimate time departure 25

STA/ETA: Scheduled time arrival/estimated time arrival Airport Info BAY: airport bay GATE: airport gate Passengers Info CFM BOOKING: confirmed booking PAX: total passenger Aircraft Info AC REGN: Aircraft Registration number AC TYPE: Aircraft Type Flight Message: display the list of all flight messages by ATA standard 26

3. Flight Detail Management 3.1.Flight Detail View 3.1.1. View Flight Details of Chosen Flight - To view detailed information of flight, click Flight No. button. Figure 26: Dashboard - Flight no button to view Flight detail. - Figure 27: Detailed information of a flight 27

- Detailed information includes: Flight General Info : FLT NO, Type, Status, DOF Departure Info : DEP, STD, ETD, PAX DOOR CLS, PUSHBACK (ATD), TOUCHDOWN, CHOCK OFF, AIRBORNE Arrival Info : ARR, Divert, STA, ETA, CHECK ON (ATA) Turn Around Time Info : TAT Airport Info : GATE, BAY Checked Pax : CFM Booking, ADULT, VIP, PASSENGERS, CHILDREN, SKYBOSS, INFANT, PREBOOK MEAL Flight Aircraft Info : AC TYPE, AC REGN, NUMBER OF SEATS Fuel : Remaining, Before, Uplift, Sum, Bowser, Station Fueling, Bowser Number, Supplier Dropdown, Bill Number, Block Fuel. Service Recovery : Currency, Total, Meals & Beverage, Goodwill, Accommodation, Refund, Transportation, Refund, Others Supplementary Information : Supplementary Information 3.1.2. Edit Flight details: - To edit flight details, click Edit button. Then user can adjust the flight details and update system. Figure 28: Detailed information of a flight - Edit - There are also non-editable information that user is not allowed to make adjustment. 28

3.1.2.1. Edit Flight Schedule - DEP : non-editable, set by core booking engine - ARR : non-editable, set by core booking engine - STD : non-editable, set by core booking engine - STA : non-editable, set by core booking engine - ATD : non-editable, set by flight message - ATA : non-editable, set by flight message - Divert : editable, divert airport, input by Airport code only 3.1.2.2. Edit Departure Airport - BAY : editable - GATE : editable - PAX DOOR CLS : non-editable, set by flight message - TAT : non-editable, set by engine 3.1.2.3. Edit Checked Pax - ADULT : editable - CHILDREN : editable - INFANT : editable - CONFIRMED BOOKING : non-editable, get from core booking - PASSENGERS : non-editable, = ADL + CHD - User can use Get Pax Info to prefill ADL, CHD, and INF from booking engine. 3.1.2.4. Edit Flight Aircraft Info - AIRCRAFT REGISTRATION NO : choose from AC Regn list - AIRCRAFT TYPE : non-editable, based on AC REGN 3.1.2.5. Edit Service Recovery - CURRENCY : choose from currency list - MEALS & BEVERAGE : editable - GOODWILL : editable - ACCOMMODATION : editable - REFUND : editable - TRANSPORTATION : editable - OTHERS : editable - TOTAL : non-editable, = meals & beverage + goodwill + accommodation + refund + transport + others 29

3.1.2.6. Edit Fuel - REMAINING : remaining fuel before pump, editable - BEFORE : remaining fuel at the time of gas pump, editable - UPLIFT : gas pump based on aircraft measurement, editable - SUM : before + uplift, editable, cannot <0 - BOWSER : gas pump based on bowser measurement, editable - STATION FUELING : editable, only input by airport code - BOWSER NUMBER : registration number of bowser, editable - SUPPLIER : choose from the list of gas supplier - BILL NUMBER : editable, string - BLOCK FUEL : editable, number only 3.1.2.7. Edit Supplementary Information - Supplementary information : editable 3.2.Flight Message 3.2.1. View list Of Flight Message of selected flight - To view Flight messages, user can: Option 1 : On Dashboard screen, click Message. Figure 29: Dashboard menu - Message Option 2 : On Flight Detail screen, click Message. 30

Figure 30: Flight details - Message - All flight messages must follow ATA standards. - A message must have: CODE : message type from the list CONTENT : written in ATA standard - The message list sorts by TIME descending. 3.2.2. Create a new Flight Message for a Flight - On Flight Message screen, select Message Code. Figure 31: Create new message with code 31

- To edit and save message content, click Send button. Figure 32: Edit and Send Flight Message 32

3.2.3. Print flight message details - To print out the details of message, select message and click Print button. - User can also select multiple messages to print in one time. 3.2.4. View message content Figure 33: Print flight message details - User can view the list of message content following ATA standards. Figure 34: View message content 33

3.3.Passenger List View (SPD) 3.3.1. View NTL, VIP list of passengers in the selected flight - User can view the NTL, VIP list on the selected flight by 2 ways: Option 1 : On Dashboard screen, click SPD. Figure 35: Dashboard - SPD tab Option 2 : On Flight Detail screen, click SPD. Figure 36: Flight details - SPD - List is generated by matching engine. - Table view: Passenger s name Type: NTL, VIP 34

Matched VIPS PNR: ticket reservation number Mobile Email 3.3.2. View List of Special Services Required Passengers for A Flight (SHI) - PIL list contains passengers who request special services. User can view list of special services required passengers for a flight by 2 ways: Option 1 : On Dashboard screen, click SHI. Figure 37: Dashboard - SHI tab Option 2 : On Flight Detail screen, click SHI. 35

Figure 38: Flight details - SHI - A passenger can requests one or multiple services. - Table view: Seat No Passenger s name PNR Special Service Require: 4 digits code tag, user can hover to see tag s tooltip Description Export the List of PIL Passenger for Flight to Excel - On SHI screen, click Export Excel button. 36

Figure 39: SHI screen - Export Excel button Figure 40: Exported Excel file of special services 37

3.4.Loadsheet 3.4.1. View loadsheet info of selected flight - Pilots input Loadsheet from their special equipment. - User can view the loadsheet of selected flight by 2 ways: Option 1 : On Dashboard screen, click Loadsheet. Figure 41: Dashboard - Loadsheet Option 2 : On Flight Detail screen, click Loadsheet. Figure 42: Loadsheet 38

4. Report - On Sidebar menu, click Flight reports to view list of reports. Figure 43: Flight reports menu - To view content of report, select a report that matches requirements of the task. Then, the System will switch to Old Flight View for user to view. Figure 44: Lists of Flight reports 5. Switch to Old Flight View - On Sidebar menu, click Old Flight View to switch to Old Flight View. 39

Figure 45: Old Flight View 40