Corporate Training Rev. 1/2010
table of CONTENTS Preparing to Go...02 Joining the Ship...08 Crew Benefit Areas...14 Uniform Standards...24 Shipboard Departments...29
Welcome Aboard! Princess Cruises' core values give direction to employees about what is truly important to the company. They must be a part of everything we do. We serve. We respect our team. We innovate. We are consistent. We are accountable. We do it right. When you put these ideas together, we are The Consummate Host expert at making our guests feel welcomed and relaxed. We see the needs of our customers and co-workers before they ask, and always respond willingly. We think of the little things that will make our guests happy and comfortable. We are all consummate hosts to our passengers, to our business partners, and to each other. The information provided is designed to celebrate these values and give you an outline of what you're going to need to know as you pack your bags and embark on your journey. 01
02 Preparing To Go
Preparing To Go As you prepare to go to your ship, it s important to pack the right things. In this course, you will learn what you must bring. PASSPORT UNITED STATES OF AMERICA Street Clothes Most of the time you will wear your uniform. However when you are off duty, you may wear your own clothes. Bring enough clothes for a one week trip. You will have very limited space to store your clothes. The less you bring, the more comfortable you will be. 03
Documents It is very important that you bring your passport, visas and medical certificate. We suggest that you make extra copies in case they get lost. You will want to keep your travel documents in your carry on in case your luggage is lost during travel. PASSPORT UNITED STATES OF AMERICA Swimsuit You will probably want to bring your swimsuit so you can use the crew pool. Uniform Items You may be asked to supply some of your own uniform items. Be sure to check with your recruitment office for details. You will receive the rest of your uniforms when you arrive on the ship. Seasonal Clothes Be sure to pack the right clothes for your full itinerary. Bring warm clothing for cool climates such as Alaska, the Baltics or South America. You can learn more about your itinerary at www.princess.com. 04
Toiletries Pack the toiletries that you will need for day-to-day personal maintenance; however, you don't need to pack enough for your entire contract. You can get most items in the onboard CRUISE Shop or the ports of call. Sewing Kit Have a small sewing kit on hand to make sure you always look your best. Alarm Clock You will probably have some very early shifts, so it's a good idea to bring a battery operated alarm clock. Camera You may want a camera to help you remember all the memories you'll make onboard and in port. 05
Money Wages are paid at the end of each month, so bring enough cash to last until you are paid. You may also need U.S. dollars while traveling to the ship. U.S. Dollars can be purchased at most large banks and airports. It is a good idea to keep your money in your carry on bag to make sure you always have it, even if your luggage is lost while traveling. Prescriptions Prescriptions are very difficult to fill when you're away from your own doctor. You must have enough prescription medication for the entire length of your contract. Do not pack prescription medication in your luggage as it may get lost. Keep your medication in your carry on bag. You're all finished packing! You should still have some extra room in your suitcase. Remember that you will need space for your uniform and anything you purchase during your contract. Airlines Check with your airline about: weight limits for luggage (Princess will not reimburse overweight bags) rules for liquids in carryon bags 06
Airlines Princess allows you to bring two bags onboard. If the airline charges for a second bag, keep the receipt. This can be reimbursed onboard. 07
08 Joining the Ship
Joining the Ship Your suitcases are packed, and you're ready to go. Most likely you will fly to the city where you will join the ship. You will be issued an electronic ticket. This means that all you need to do is show your passport and your printed flight itinerary at the airport. It is important to have your passport, visas and joining letter when you arrive in the airport. You will need to go through customs and immigration at the airport. Here they will check your bags and ask you a few questions about why you are traveling. Provide your joining documents to these officers and let them know you are a seafarer with Princess Cruises. 6 5 VISA Doe AC 400000 John T 25/Oct/2008 24/Oct/2018 -M- 4300000000 XXXXX XXXXXX Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque enim risus, vulputate sit amet interdum vitae, posuere eget elit. Proin tempor quam odio. Nunc cursus molestie fermentum. Aliquam at enim magna, at consequat enim. Morbi elementum felis vitae velit dignissim tempus. Morbi sed eros vitae arcu posuere cursus quis a mauris. Mauris tempor rutrum justo eu ultricies. Aenean in semper REGISTRATION NOT REQUIRED, IF CONTINUOUS STAY ON A SINGLE VISIT DOES NOT EXCEED 180 DAYS VISA 09
You will also need to pick up your bags from the luggage carousel area. Your joining letter will tell you what the next step is. Your joining letter will either inform you that you will take a free shuttle bus to the hotel or that you will be met by the local Port Agent. Look for Hotel Shuttle and bus information signs at the airport. INTERNATIONAL AIRPORT HOTEL SHUTTLE The Port Agent works for Princess Cruises like you. He or she will help out while the ship is in port. INTERNATIONAL AIRPORT Part of the Port Agent s job is to organize transportation for crewmembers when they join or leave the ship in this port. They also help out with general requests and challenges while the ship is in this city. If something goes wrong, look at your joining letter. You will find contact information for the Port Agent. You will also find an emergency number for Princess Cruises. 10
When you arrive at the hotel you will need to check in at the front desk. During your stay your meals will be paid for by Princess Cruises. You will receive meal vouchers to use at the hotel restaurant. The vouchers are good for food and non-alcoholic beverages. Princess Cruises will not pay for alcohol, in-room movies, or mini-bar expenses. The Port Agent will meet you in the hotel lobby very early in the morning. It is a good idea to arrange for a wake-up call with the hotel. You will probably arrive to the port with a few other joining crew members. When you arrive at the port, you will need to go through security and your luggage will be scanned. 11
Look for a sign for new joiners. While you are still in the Terminal you will meet a few important people on the ship. The Human Resources Manager is the Human Resources representative onboard. New Joiners It is their job to make sure that all the crewmembers on this ship are well taken care of. You will also meet the Crew Manager. If you have any questions about your wages, banking or contract, you can speak to the Crew Manager. New Joiners Before you can get on the ship you will need to take care of a few business items. First, you need to sign on to the Ship's Articles. This is an official document that gives all the details of your contract with Princess. You will need to sign that you are in agreement before you board the ship. New Joiners You also need to sign a Health Declaration form, which says that you are not sick. 12
VISA VISA XXXXXX Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisqu enim risus, vulputate sit amet interdum vitae, posuer eget elit. Proin tempor quam odio. Nunc cursus molestie fermentum. Aliquam at enim magna, at consequat enim. Morbi elementum felis vitae velit dignissim tempus. Morbi sed eros vitae arcu posuere cursus quis a mauris. Mauris tempor rutrum justo e ultricies. Aenean in semper sem. Morbi nibh tortor, REGISTRATION NOT REQUIRED, IF CONTINUOUS STAY ON A SINGLE VISIT DOES NOT EXCEED 180 DAYS You will need to give your Passport, Visas and Medical Certificate to the the Crew Manager for safekeeping. They will be returned to you at the end of your contract. Doe AC 400000 John T 25/Oct/2008 24/Oct/2018 -M- 4300000000 XXXXX New Joiners Once you are onboard, someone will show you to your cabin so you can settle in. You will also get a phone card that you can use to call your family and let them know you arrived safely. Your first day aboard, you will be given a tour of the ship to help you learn your way around. You will also need to get your uniforms so you can start your job. Finally, there will be a short orientation session where you'll learn important safety information. We hope you have a great first day and a wonderful first contract with Princess Cruises! 13
14 Crew Benefit Areas
Crew Benefit Areas Once you're onboard you'll receive a full tour from a designated crewmember. Medical Office Crew Office Recreation Room Crew Mess Crew Pool CRUISE Shop Beauty Salon Church Services Gym Internet Café Crew Cabin Medical Office Each ship has a Crew Medical Center which is open during posted hours. Any essential medical treatment you might need is available either onboard or by referral by the Doctor to a facility ashore. 15
Crew Office The Crew Office is where you can take care of all of your administration needs. Safe Money Transfers Exchange of Currency $ aveler s Cheq Traveler s Cheques Safe We recommend you do not keep large sums of money or valuables in your cabin. The use of a sealed security envelope is available to you in the Crew Office, which will be secured in a safe. 16
Money Transfers The Crew Office can arrange for you to wire money to a bank account ashore. There is a $20 fee per wire (non-refundable). You must provide the following to use this service: The full account name Bank account number Bank sort number Swift code Traveler's Cheques Traveler s Cheques may be cashed at the Crew Office. Crewmembers with a U.S. bank account may cash personal checks to the limit of $250 USD per seven day cruise. $ Exchange of Currency The working currency onboard most Princess ships is the U.S. dollar (USD). Where necessary for the ship s cruising area, other currencies may be bought or sold at the Crew Office. If onboard a Princess vessel operating under P&O Australia, the ship s currency is the Australian dollar. 17
Recreation Room Each ship has a Staff Recreation Room and Crew bar. Hours of operation will be displayed in crew areas. Crew Club Emergency Exit Movies MOVIES Crew Bar Crew Club The Crew Club is an independent organization established to enhance shipboard life. Some activities the Crew Club organizes include: Barbeques Discos Bingo Onboard parties 18
MOVIES Movies The Crew Club C offers a selection of videos and/or DVDs for rent. Television programming is also available in each cabin. You have access to all of our passenger TV programming. Crew Bar The Staff Recreation Room and bar are operated as a cash-free area. A Crew Cash Card will be given to you when you sign-on. The facility is equipped with televisions, sound system, video games, beverage service and, on some ships, a dance floor. Crew Mess Breakfast, lunch and dinner are served in designated mess areas and are free of charge. Though the food might be different from what you re accustomed to at home, every effort is made to accommodate the multi-ethnic tastes of our crew members. Crew Pool Crew pools and deck areas are available on most ships for use while off-duty. 19
CRUISE SHOP You can buy most items you need at our CRUISE Shop at discounted prices. Beauty Salon As a crewmember, you may visit the salon. Port days are usually best for scheduling appointments since most passengers are ashore. Contact the Salon staff to schedule an appointment. Church Services You are welcome to attend any of the passenger church services. The appropriate uniform should be worn and permission obtained from your supervisor 20
Gym Most Princess ships have a crew gymnasium for your use, so feel free to work out as often as your time off permits. Internet Cafe Internet access is available to crewmembers on all ships. A minimal charge applies. Some ships may even have a wireless internet service available when using your own personal computer. Many ports also have internet cafes where you can send or receive e-mail messages. Crew Cabin The Crew Cabin is where you will live during the length of your contract. 21
Accomodation Bathrooms Closet Space Electrical System Accomodation Almost all cabins are equipped with: A television VCR or DVD player A telephone Closet Space Cabins are small and storage and closet space is limited. 22
Electrical System Cup heaters, food heaters, kettles, cookers, heaters (including dehumidifiers) and irons (except as provided in the launderettes) are prohibited. The electrical supply in crew cabins is 110 or 220 volts depending on the vessel. All electronic appliances and transformers, including audio, visual and computer equipment must be presented to the Technical staff at the Portable Appliance Testing (PAT) session to ensure suitability for the ship s voltage supply and for safety. Bathrooms If you share your cabin with someone, you will also share toilet and shower facilities. 23
24 Uniform Standards
UNIFORM STANDARDS When we host passengers onboard our ships, it is important that we make a positive impression. A polished and professional appearance shows that we take pride in ourselves, our jobs and our Company. At Princess Cruises, we say, "Our uniforms are immaculate." Something that is immaculate is perfect, without any spots, wrinkles, or errors. This means that your uniform must always be clean, pressed and in good condition. Now you will learn some important information about our Uniform Standards that will help you always look your best! FREE ISSUE When you join your ship, you will receive your uniform free of charge. ADDITIONAL UNIFORM REQUIREMENT Additional uniform items may be purchased at the Company s cost. Uniform shoes are the responsibility of each individual to supply. Shoes can be bought onboard, but sizes vary. Your uniforms will be laundered by Princess to keep them clean. BADGE AND CRUISE PIN Your name badge and your CRUISE pin are very important parts of your uniform and you must wear them at all times while on duty. Decorations on your name badge are not permitted. 25
First impressions are very important. Do you see anything that may be fixed with the crew member uniforms below to help make a positive impression? HAIR Eccentric styles and hair dyed an unnatural color are not acceptable. Hair must be dried after washing and before coming to work. Women: Hair must be worn in a neat, attractive and conservative style. Female staff working in the Dining Room or food service outlets are to ensure hair is worn up and off of the shoulders and away from your face. Those with long hair in the Galley must wear their hair tied back and covered with a hair net. Men: Hair must be kept neatly trimmed and is to be worn in a style which is neither excessively long nor short. Hair on men is to be no longer than the top of the collar. Sideburns should be neatly trimmed and are permitted to extend beyond the midpoint of the ear, but not below the ear lobe, following their natural contour. The Company will consider departures from the provisions of this policy based on sincerely held religious beliefs. WRINKLE Uniforms must be properly pressed and in good condition. STAIN Your uniform is to be spotlessly clean and neatly fitting. If your uniform is damaged beyond your control (e.g. by oil, paint, etc.), your Department Head may allow a replacement free of charge. CARRIED ITEMS No objects are to be carried in pockets where they are visible. 26
MEN FACIAL HAIR Hair and sideburns should be neatly trimmed and worn in a style which is neither excessively long nor short. Flares or muttonchops are unacceptable. Mustaches and goatees are acceptable, provided they are neatly trimmed and well maintained. The process of growing facial hair while onboard is not allowed. Men must be clean-shaven at all times; hair stubble due to lack of shaving is unacceptable while on duty it may be necessary for some men to shave more than once per day. Note: Officers, deck and technical ratings and hotel staff in non-passenger areas may wear a neatly trimmed beard, long side-burns and/or a mustache, but only with the permission of the Head of Department. The Company will consider departures from the provisions of this policy based on sincerely held religious beliefs. TATTOOs Tattoos may not be visible while wearing your uniform. Please note that you might wear short-sleeved shirts, shorts or skirts as a part of your uniform. Having a visible tattoo may lead to disciplinary action, up to and including discharge from the ship. WOMEN MAKE-UP Make-up is to be tastefully applied using neutral colors and never excessive. Only neutral shades of nail polish are to be worn. Nail polish is not permitted in the Galley. BODY PIERCING Facial piercings (e.g. nose, tongue, eyebrows) are not acceptable when on duty or when in passenger areas. 27
JEWELRY Jewelry is not a part of your uniform. The following only is permitted, although the suitability of item(s) is left to the discretion of the crewmember s supervisor: One watch One ring or wedding band One necklace or chain worn beneath your shirt One earring in each ear may be worn by women only. Earrings should not hang. No brooches or pins are to be worn other than your name badge and CRUISE pin. Shoes Shoes must always be clean, polished and in good condition. Conservative styles are to be worn. For women, this includes rounded toes and low heels. For safety reasons, shoes with open toes, open heels, or sandals are not permitted while on duty. With a uniform consisting of skirts or dresses, pantyhose in black or neutral shades are to be worn when on duty. Seams and other decorative features are not permitted. 28
29 Shipboard Departments
Shipboard Departments Introduction Welcome aboard! As a member of the ship s company, you will be part of a large team that works together to provide excellent service to our passengers. This chart shows you the hierarchy of the main departments onboard the ship. It also shows the colors associated with those departments. Captain Deck Department Technical Department Hotel Department You will learn more about these departments and the individuals who work in them in this course. However, as a starting point, this chart provides a general overview of how the ship is organized and how to identify members in those departments by the colors of the stripes on their uniforms. 30
Captain The Captain is the Master of the ship. He is ultimately responsible for the safe navigation and the operation of the ship. Deck Department Staff captain The Staff Captain is the head of the Deck Department. This department navigates the ship and ensures compliance with Safety, Security and Environmental requirements. Occupational Safety & Environmental Officer The Occupational Safety and Environmental Officer makes sure all crewmembers follow the company s environmental program Planet Princess. This officer also helps make sure you are safe while at work. Unlike other members of the Deck Department, the Occupational Safety and Environmental Officer wears green stripes. 31
Security Officer The Security Officer is responsible for the security of our passengers and crew. Senior First Officer The Senior 1st Officer is also the ship s Statutory Safety Officer. Together with the Occupational Safety and Environmental Officer, the Senior 1st Officer helps to look after the safety of the crew and passengers. The Senior 1st Officer also sets drills and investigates accidents. Technical Department Chief Engineer Our passengers want a smooth ride on a ship that works and this department makes that possible. The Chief Engineer is the head of the Technical Department. This department takes care of the engineering, electrical, ventilation and satellite systems. 32
Hotel Department Hotel General Manager The biggest department onboard is the Hotel Department. The Hotel General Manager is responsible for all of the passenger services onboard. Read on to learn about some of the areas of the Hotel Department and how they contribute to the ship s operation. Food and Beverage Manager The Food & Beverage Manager knows our passengers love to relax and have a good time on their vacation. That s why we offer several different bars and lounges. Each has a different feel and specialty, but they all give our passengers a great place to have fun. Executive Chef Our passengers love to eat! Every day in the Galley, Bakers, Cooks and Chefs prepare world class food for our passengers and crew. Our Dishwashers also work hard to keep a clean supply of dishes, glasses, pots and pans. 33
Executive Housekeeper It takes a lot of work to keep our ships looking clean and beautiful, but that s our job in the Housekeeping Department! The Executive Housekeeper is the head of the Housekeeping Department and this team is responsible for keeping the ship clean, even some parts of the ship that the passengers will never see. Cruise Director The Cruise Director and his team provide all of the shipboard entertainment. Dancers, musicians, comedians and other performers put on great shows, assisted by our talented Production team. Our Cruise Staff members host games and activities, while the Youth Staff care for our young passengers. Customer Services Director The Customer Services Director is the head of the Customer Services department. This department has many responsibilities because it serves both passengers and crew. This department answers passengers questions at the Front Desk, makes sure the ship passes customs reviews, and assists colleagues in the Crew Office. It also provides sales of shore excursions, future cruises and fine art. 34
Boutiques Manager Each ship has a number of gift shops where they can buy perfume, jewelry, clothing, alcohol and gifts. The Boutiques Manager is the head of the Boutiques team. This team enjoys helping passengers pick out the perfect gifts to bring home to their family and friends! Laundry Master The Laundry Master is the head of the laundry department and knows how important it is to have our uniforms clean and pressed at all times. This department makes sure that happens. It also provides dry cleaning and laundry services for passengers and keeps all the linens clean. Senior Doctor There s no need for our passengers or crew to worry about getting sick onboard, because they can come see the Senior Doctor. Our Medical Department offers the very best health care to anyone who needs it. The Medical Department wears red stripes, unlike other members of the Hotel Department. 35
Photo and Video Manager Smile! The Photo and Video Manager and his team love to take pictures that will help our passengers remember the good times they had on their cruise. This team also shoots videos throughout the cruise to create memories that will last forever. Maitre d Hotel No matter where a passenger chooses to dine, they expect excellent service from this team. The Maitre d is the head of this team and whether assisting passengers in the buffet or delighting them with delicious meals in a specialty restaurant, this team takes pride in providing the highest level of service. 36
Welcome Aboard!
Now that you ve had an overview of the departments and what they do, let s review some key points: The Captain, the Master of the ship, is part of the Deck Department but also oversees the other main departments onboard. The main departments on the ship are the Deck Department, Technical Department and Hotel Department. The Captain and other members of the Deck Department wear black stripes, the Technical Department wears purple stripes and the Hotel Department wears white stripes. The Occupational Safety & Environmental Officer wears green stripes, even though he or she is a member of the Deck Department. Those in the Medical Department wear red stripes, even though they are members of the Hotel Department. In preparation for your journey, you should now have a good understanding of what each of the departments onboard does and how its members serve the ship and our passengers. We are happy to have you join our shipboard team! 37
F.A.Q. Frequently Asked Questions Before Joining Your Ship What documents do I need to take with me? You will need to bring your passport, relevant visas, medical certificate and any safety related certificates. Also make sure you bring your Joining Letter and flight details. What should I pack? Pack your suitcase as if you are going on a trip for approximately two weeks. Bring enough toiletries and clothing for that time period. Also, consider the region where your ship will be sailing. For example, if the ship is sailing in Alaska, you may want to bring a few items of warm clothing. Remember that you will be receiving your uniform when you arrive onboard. However, you will need to bring your own shoes for work. Are there any restrictions on the amount of luggage I can bring on the plane? Luggage restrictions vary with each airline and there are often fees for extra baggage. It is best to contact the airline you will be traveling with to get informationabout its policies. What happens after my plane arrives in the city where I am joining the ship? Once you have completed any local Immigration and Customs procedures, refer to your joining letter. This will tell you what to do once you arrive at your destination. In most cases, there will be hotel information included in your joining letter and you will take a free shuttle bus from the airport to the hotel. However, in some ports you will be met and picked up by the local Port Agent. They are easily identified, as they usually hold a sign with your name on it. What is a Port Agent? A Port Agent is the contact for the ship while in a port. Port Agents organize transportation for crewmembers joining or leaving a ship in their specific port. They also assist with general requests and challenges that arise while the ship is in port. How do I locate the Port Agent if something goes wrong? Contact information for the local Port Agent is included on your joining letter in case there is a problem after you arrive. Also included in the joining letter are emergency contact details for Princess Cruises. What about meals? Once you get to the hotel, the staff at the Front Desk will advise you about meal vouchers or an allowance for food. These vouchers can be used towards food items in the hotel s restaurant. The vouchers are typically only valid for food and non-alcoholic beverages. Any additional items (in-room movies, alcoholic beverages) will be at your own expense. How do I get to the ship the next day? While you are checking in at the hotel, the Front Desk staff will advise any pick up times for Princess Cruises crewmembers the following morning from the hotel lobby. Depending on the port you are joining, these pick up times can be very early, so be sure to set an alarm clock or request a wake-up call. If you were picked up by the Port Agent, he or she will tell you the next morning s pickup time. What should I wear when joining the ship? While you are allowed to wear your own clothing when you first arrive at the ship, bear in mind that first impressions will be made the moment you set foot on the gangway. A more conservative appearance is preferred. What will happen when I finally reach the ship? After you are picked up from your hotel you will be brought to the port and the waiting ship. From there you will be met by a member of the ship s company who will escort you through port security and proceed with sign on procedures. Once onboard, you will be met by a representative from your department, who will take you to your cabin and familiarize you with the ship. pcs1008_1006_faq
Packing List Preparing to go Carry-on Bag: Camera Documents Passport, Visa, Medical certificate Money Prescription medications enough for your entire contract Luggage: Alarm clock Seasonal clothes Sewing Kit Street clothes enough for a one week trip Swimsuit Toiletries Uniform items check with your recruitment office Princess Cruises The Consummate Host.