Service Performance 2017 Networked Family of Services

Subsidy per Boarding or Effectiveness Service Performance 2017 Networked Family of Services Overview RTD s Mission is: "To meet our constituents' present and future public transit needs by offering safe, clean, reliable, courteous, accessible and cost-effective service throughout the district." Service development and performance analysis require that we ask several questions. What are the markets or demand? Should service be provided and how much? What type of service should be provided? RTD s general approach is as follows. Develop a family of services suited to a variety of markets. Connect all the services together in a network to accommodate today s dispersed travel patterns. Match the level-of-service with demand, thus improving performance and sustainability. Performance is a term often used interchangeably with effectiveness and efficiency. The effectivenessproductivity charts in this report present these measures for all RTD services. Effectiveness measures attainment of the objective maximize ridership within the budget and is presented on the y-axis as subsidy per boarding. Efficiency productivity or output/input is presented on the x-axis as boardings/vehicle hour. The charts offer a convenient, comparative analysis of all classes of services, illustrating both absolute and relative performance. Lower Effectiveness - Productivity Chart Same boardings, less subsidy Better RTD service standards are depicted in the charts to help make judgments about performance. Each rectangle labeled by service type represents the domain for routes that meet or exceed the 10% minimum/maximum performance requirements for that service class. So this is a case where it s bad to be outside the box. Boardings per Vehicle Hour or Productivity Same subsidy, more boardings Higher Routes that perform minimally get minimum service frequency, typically every 30 minutes during peak periods and 60 minutes off-peak. The charts also depict guidelines for routes where ridership significantly exceeds the minimum, and passenger loads justify more frequent service. The orange, dotted, vertical line at 25 boardings per hour represents the typical minimum productivity for a route to justify 15-minute frequency, and the green line at 40 boardings per hour for 10-minute frequency. Please note that these are true apples-to-apples comparisons of performance: all fare revenues, boardings and costs both operating and amortized capital are included. For complete, detailed information see RTD s Transit Service Policies & Standards (under Reports). NOTE For 2017 the new fare revenue allocation model was implemented that better reflects ridership among our fare zones and rider transfer rates among our classes of service. Also all bus and rail ridership boardings are now obtained from our automatic passenger counters (APCs) rather than some derived from farebox data. This more accurate method will cause some minor changes in performance for bus routes relative to years earlier about 8% higher in general than before. Also, Special Services data were not broken out in 2017. Service Development Page 1 2/19/2019

Definitions Boardings: Unlinked passenger trips; includes transfers as boardings. Vehicle (Train) Hours: In-service vehicle hours, not including dead head garage time or layover/recovery. Fare Revenues: The revenue allocation model allocates revenue to each route based on their: category - Local bus, FlexRide, Regional bus, Bus Rapid Transit (BRT Flatiron Flyer), SkyRide, Light Rail (LRT) and Commuter Rail (CR); and ridership fare equivalent for Regional and Airport fare zones which is based on cash fares and average boardings per trip. Costs: All operating, maintenance and administrative costs for providing current service, plus depreciation on all RTD assets. Excludes interest and any costs attributed to future projects. RTD s cost allocation model allocates costs to each route based on its miles, hours, and peak vehicles; accounting line items are assigned to the most relevant variable. Subsidy: Costs minus Fare Revenues. Standards RTD has established guidelines in its Transit Service Policies & Standards that the least productive 10% of routes based on either subsidy per boarding or boardings per hour need to be evaluated for marketing, revision or elimination, or if both measures fall below 25% for a route. The performance charts illustrate the acceptable performance domain containing all routes meeting the 10% minimum/maximum for each class of service. The calculation of the 10% and 25% standards are made from the annual, un-weighted data, assuming the data have a normal distribution and using the appropriate formulas for standard deviation and confidence intervals; however, the standard deviation is applied to the weighted average. The following table gives the current year weighted averages and standards by class of service. Year 2017 Service Standards Subsidy Per Boarding Boardings Per Hour Service Class Average 10% Max 25% Max Average 10% Min 25% Min CBD Local $4.67 $7.35 $6.07 32.3 20.5 26.1 Urban Local $4.57 $9.70 $7.25 29.4 17.2 23.0 Suburban Local $6.66 $11.12 $9.00 20.7 11.9 16.1 Regional $6.68 $14.54 $10.79 29.0 7.9 18.0 Call-n-Ride $19.11 $29.07 $24.33 4.0 2.0 2.9 Rail $8.44 $14.32 $11.51 77.7 33.2 54.4 Mall $1.38 176.7 Access-a-Ride $41.10 1.5 Vanpool ($0.64) 4.0 System $6.11 31.1 System 2016* $6.50 30.9 * Cost per Boarding Service Development Page 2 2/19/2019

Notes on Routes Outside Their Acceptable Performance Domain The following provides the status of these routes as of January, 2019 listed in route number order. Route 1 1 st Avenue - This service falls below the 10% standard, with poor ridership performance on the eastern segment. A major restructure is being considered for a future proposal. Route 3L East Alameda Limited - This service performs well above the 25% standard for ridership. However, the subsidy performance falls below the 10% standard as a result of its peak only operation. Two pm peak trips were consolidated in 2018 to increase cost effectiveness. Route 9 West 10 th Ave Restructured April 2013 with the West Corridor opening. Current ridership productivity slipped below standard this year and this route will be monitored for further action. Route 28 28 th Avenue - Proposed for major service reduction east of CBD in the University of Colorado A Line Bus and Rail Operations Plan (2016), this CBD Local service currently performs above the 10% ridership standard. We will continue to monitor the performance of this service. Route 31L North Federal Limited - This service performs well above the 25% standard for ridership, but falls short of the subsidy standard. This route will be discontinued with the implementation of the G Line bus and rail service plan. Route 32 32 nd Ave/City Park Current ridership and subsidy are below standards. Duplication with the Route 40 on Colorado Blvd was eliminated in April 2016. With the move of the VA Hospital, this service continues to perform below standards. Route 33 Platte Valley This service was restructured from the Route 34 in August 2015 in hopes of gaining ridership with a new routing. Proposed for discontinuance May 2019. Route 39 L North Colorado Limited Route exceeds the 25% ridership standard, but falls below the 10% subsidy standards. This route is planned to be restructured in the North Metro Bus and Rail service plan. Route 45 Montbello/Green Valley Ranch - Newly restructured in April 2016, this service currently performs just below the 25% boardings per hour standard (21.4 brd/hr.). Service was reduced from 15 minutes to 30 minutes in the Green Valley Ranch neighborhood in 2018. We will continue to monitor its ridership performance. Route 46 South Dahlia Street Below the 10% standard in both ridership and subsidy, this service was reduced in 2017 and truncated in 2018 to increase productivity. Route 55 L Olde Towne Arvada Limited - the route currently meets the ridership standard, though it is outside of the subsidy per boarding standard. The route will be replaced in the implementation of the G Line bus and rail service plan. Route 62 Commerce City/Dick s SG Park Funded through a grant sponsored by the City of Commerce City, ridership has been low since it began in 2017. The CMAQ grant will expire at the end of 2019. Service Development Page 3 2/19/2019

Route 67 Ridge Road This service underperforms in both ridership and subsidy categories. It was recommended for discontinuance in 2012, but it was retained due to the absence of alternative services in the SW Jeffco area. Route 72L Quaker St via Ward Ltd the route currently meets the ridership standard, though it is outside of the subsidy per boarding standard. The route will be replaced in the implementation of the G Line bus and rail service plan. Route 80L West 80 th Limited Under performing in both ridership and subsidy categories, this route will be merged with Route 80 in the G Line bus and rail service Plan. Route 85 Chatfield Avenue formerly a part of the Route 401, the Route 85 was created in August 2015 to provide clarity as to where buses are traveling and allow better monitoring of the route. This route was discontinued in August 2018. Route 87L South Wadsworth Limited - the route currently exceeds the 10% boardings per hour standard, though it is outside the subsidy per boarding standard. We will continue to monitor its performance for further action. Route 89 Stapleton/Anschutz Campus This route was started January 2013 to serve new transitional housing and in anticipation of the opening of the East Corridor rail services in 2016. In 2014 service was reduced by half due to poor performance and ridership fell precipitously. This service was discontinued in January 2018. Route 100L South Kipling Ltd This service meets the ridership standard, but falls short of the subsidy per boarding standard. We will continue to monitor its performance for further action. Service is restructured in the G Line bus and rail plan. Route 112 West 112 th Avenue Currently this route exceeds the 10% boarding per hour standard, but falls short of the 10% standard for subsidy per boarding. Route restructure in May 2018 made to improve the efficiency of the route. Route 116X South Simms The ridership on this service has performed below the standard since the introduction of the W Line light rail service. Route 128 Broomfield/Wagon Road - Route falls short on both subsidy and boardings standards. Route restructure occurred in May 2018 to improve overall efficiency. Route 131Iliff Current boardings per hour on this service are higher than the 10% minimal standard (17.8), though well below the 10% standard of 23 boardings per hour. Will be monitored. Route 139 Quincy Current boardings per hour performance is up from 2017 and just below the 10% standard. Route 145X Brighton/Denver Airport - This service continues to fall below ridership and subsidy standards. We will continue to monitor its performance. Service Development Page 4 2/19/2019

Route 157 CCA/Buckley This route was newly implemented in April 2016, formed from former segments of Routes 10, 130 and 169. A service reduction was made in August 2018 to improve productivity. Route 169L Buckley/Tower DIA Limited Due to the length of this service and surrounding land use, it falls short of both the ridership and subsidy standards. The route was truncated at Smoky Hill/Pheasant Run in 2018 in an effort to increase productivity. Route 209 CU/Mohawk Drive - Frequency was reduced in August 2018 to address lower ridership performance. Route 228 Louisville/Broomfield January 2019, route was extended to serve the Kestrel Development, which should increase ridership. Route 236 Boulder Junction/US 36 & Table Mesa - new service introduced in January 2017. Current ridership remains low and is being considered for restructure. Route 403 Lucent Blvd Service realigned and retimed for January 2014 and performance improved somewhat. It remains below subsidy and productivity standards and will continue to be monitored. Route 483 This service was implemented in April 2016 with the University of Colorado A Line bus and rail service plan. The route is a combination of a segment formerly on the Route 153 in Southeast Arapahoe and the Route 410 in Parker. Will be monitored. Route CV Pine Junction/Conifer/Denver This route is slightly below subsidy standard, but above ridership standard. Major service re-structure occurred in August 2018. Route EV Evergreen/Aspen Park/Denver This route is just below subsidy and just above ridership standards and will be monitored. Major service re-structure occurred in August 2018. Route J Longmont/Gunbarrel Boulder This route is just below subsidy standard. We will continue to monitor before taking further action. Route R/RC/RX Brighton/Denver Service was added in January 2011 and ridership has increased modestly, but it still does not meet service standards. Two midday trips were discontinued January 2019, due to low ridership. Broomfield FlexRide - A 2 nd vehicle was added under a grant to expand the service area and while ridership increased from 55 to 71 per day productivity dropped from 2.9 to 2.6, as customarily happens. Extensive marketing by the City and County in partnership with the RTD is taking place in 2018 and 2019. The grant expires in August 2019 and service will be reevaluated. Lone Tree FlexRide Both ridership and productivity improved slightly from 2016. However, the City has their own Lone Tree Link service since 2015 which competes for ridership between the Lincoln rail station and several large employers. Services will be reevaluated with the opening of SERE in 2019, when the Link will be discontinued. The Lone Tree FlexRide continues to be marketed. Service Development Page 5 2/19/2019

Louisville FlexRide RTD is working with City on marketing service and adding a shopping trip to help ridership. S Jeffco FlexRide A change to service configuration in 2018 has produced an increase in ridership. Thornton FlexRide RTD will continue marketing with assistance from the municipalities and North TMO. R Line The R Line was implemented in February of 2017. Weekend service was reduced in 2018 to better match ridership demands. Current data shows an increase in ridership to 48 boardings per hour weekday, 36.6 brdgs/hr. Saturday and 45 brdgs/hr Sunday. Service Development Page 6 2/19/2019

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RTD Service Standards Analysis - 2017 Sorted By Service Class and Route Standards Fare Operating Total In-Service Net Subsidy per Boardings Route Class Revenue Costs Boardings Hours Subsidy Boarding per Hour 00 CBD Local $2,710,185 $13,462,518 2,415,478 71,986 $10,752,333 $4.45 33.56 0L CBD Local $501,406 $2,463,015 446,883 7,612 $1,961,609 $4.39 58.71 01 CBD Local $596,491 $4,509,011 531,628 26,775 $3,912,520 $7.36 19.86 3L CBD Local $136,305 $1,210,065 121,483 3,569 $1,073,761 $8.84 34.04 06 CBD Local $798,800 $4,458,987 711,938 27,614 $3,660,187 $5.14 25.78 08 CBD Local $373,616 $2,452,107 332,989 15,866 $2,078,490 $6.24 20.99 09 CBD Local $296,549 $2,554,650 264,302 12,489 $2,258,101 $8.54 21.16 10 CBD Local $1,111,262 $5,895,369 990,423 37,153 $4,784,106 $4.83 26.66 15 CBD Local $3,809,310 $14,294,159 3,395,083 78,203 $10,484,850 $3.09 43.41 15L CBD Local $4,018,768 $14,134,672 3,581,765 70,300 $10,115,903 $2.82 50.95 16 CBD Local $2,114,069 $10,292,720 1,884,184 52,232 $8,178,651 $4.34 36.07 16L CBD Local $732,336 $3,278,732 652,701 17,793 $2,546,397 $3.90 36.68 19 CBD Local $562,117 $2,976,305 500,992 19,353 $2,414,188 $4.82 25.89 20 CBD Local $968,514 $5,856,852 863,197 34,723 $4,888,338 $5.66 24.86 28 CBD Local $549,920 $4,218,805 490,121 26,238 $3,668,885 $7.49 18.68 30L CBD Local $109,196 $680,600 97,322 3,386 $571,404 $5.87 28.75 31L CBD Local $32,068 $278,282 28,581 864 $246,213 $8.61 33.10 32 CBD Local $349,919 $3,143,458 311,869 16,413 $2,793,538 $8.96 19.00 36L CBD Local $221,953 $1,012,916 197,818 6,498 $790,963 $4.00 30.44 38 CBD Local $681,555 $4,157,620 607,442 21,301 $3,476,066 $5.72 28.52 39L CBD Local $44,821 $399,334 39,947 1,500 $354,513 $8.87 26.63 43 CBD Local $1,021,538 $6,219,019 910,455 32,288 $5,197,481 $5.71 28.20 44 CBD Local $739,769 $4,644,691 659,326 26,981 $3,904,922 $5.92 24.44 48 CBD Local $641,196 $4,561,384 571,472 21,574 $3,920,188 $6.86 26.49 52 CBD Local $862,852 $4,711,895 769,025 32,116 $3,849,043 $5.01 23.95 55L CBD Local $138,599 $1,297,276 123,528 5,647 $1,158,677 $9.38 21.87 72L CBD Local $132,065 $1,243,146 117,704 3,518 $1,111,081 $9.44 33.46 80L CBD Local $14,482 $132,713 12,907 770 $118,231 $9.16 16.75 83LD CBD Local $1,394,632 $7,428,161 1,245,207 33,536 $6,033,529 $4.85 37.13 87L CBD Local $38,034 $324,816 33,898 1,067 $286,782 $8.46 31.78 100L CBD Local $80,826 $777,779 72,037 2,362 $696,953 $9.67 30.50 Subtotal CBD $25,783,152 $133,071,056 22,981,705 711,725 $107,287,903 $4.67 32.29 Standard Deviation $2.10 9.2 Min/Max at 10% or better: Average ± 1.28 * Std Dev $7.35 20.5 Min/Max at 25% or better: Average ±.67 * Std Dev $6.07 26.1 03 Urban Local $1,139,558 $6,086,883 1,015,642 35,070 $4,947,325 $4.87 28.96 04 Urban Local $136,940 $764,304 122,049 4,494 $627,364 $5.14 27.16 11 Urban Local $1,107,152 $5,361,120 986,760 38,266 $4,253,968 $4.31 25.79 12 Urban Local $1,299,149 $6,293,335 1,157,879 43,321 $4,994,186 $4.31 26.73 14 Urban Local $349,325 $1,558,185 311,339 9,528 $1,208,861 $3.88 32.67 17 Urban Local $65,818 $467,036 58,661 2,743 $401,218 $6.84 21.38 21 Urban Local $1,584,121 $7,637,868 1,411,863 43,293 $6,053,746 $4.29 32.61 27 Urban Local $499,678 $3,534,441 445,343 22,797 $3,034,762 $6.81 19.53 29 Urban Local $249,161 $1,395,953 222,067 6,284 $1,146,792 $5.16 35.34 30 Urban Local $412,589 $1,960,234 367,724 12,383 $1,547,644 $4.21 29.70 31 Urban Local $2,332,468 $6,314,112 2,078,834 53,658 $3,981,644 $1.92 38.74 33 Urban Local $24,847 $548,983 22,145 2,786 $524,136 $23.67 7.95 35 Urban Local $218,415 $1,404,662 194,664 8,569 $1,186,247 $6.09 22.72 36 Urban Local $164,254 $914,101 146,393 5,338 $749,847 $5.12 27.43 40 Urban Local $1,683,566 $6,605,759 1,500,494 42,540 $4,922,193 $3.28 35.27 42 Urban Local $733,256 $6,054,874 653,521 34,441 $5,321,618 $8.14 18.98 45 Urban Local $580,867 $5,657,003 517,703 30,383 $5,076,136 $9.81 17.04 46 Urban Local $269,056 $2,139,914 239,799 15,067 $1,870,857 $7.80 15.92 50 Urban Local $287,499 $1,807,080 256,236 10,588 $1,519,581 $5.93 24.20 51 Urban Local $1,043,574 $5,721,134 930,095 38,347 $4,677,560 $5.03 24.25 73 Urban Local $566,933 $3,573,961 505,284 20,275 $3,007,028 $5.95 24.92 80 Urban Local $69,817 $392,272 62,225 2,968 $322,455 $5.18 20.97 105 Urban Local $1,951,914 $8,527,633 1,739,662 45,197 $6,575,719 $3.78 38.49 121 Urban Local $1,622,704 $7,668,977 1,446,250 41,906 $6,046,273 $4.18 34.51 131 Urban Local $83,964 $869,853 74,834 4,825 $785,888 $10.50 15.51 133 Urban Local $580,877 $4,013,899 517,712 19,182 $3,433,022 $6.63 26.99 139 Urban Local $201,218 $2,055,519 179,337 8,607 $1,854,301 $10.34 20.84 153 Urban Local $917,937 $6,253,283 818,120 29,671 $5,335,346 $6.52 27.57 Service Development Page 15 2/19/2019

RTD Service Standards Analysis - 2017 Sorted By Service Class and Route Standards Fare Operating Total In-Service Net Subsidy per Boardings Route Class Revenue Costs Boardings Hours Subsidy Boarding per Hour 157 Urban Local $64,560 $281,980 57,540 4,068 $217,420 $3.78 14.14 204 Urban Local $401,863 $2,164,424 358,164 15,049 $1,762,561 $4.92 23.80 208 Urban Local $193,230 $1,020,734 172,218 6,656 $827,504 $4.80 25.87 209 Urban Local $108,010 $1,064,981 96,265 5,733 $956,971 $9.94 16.79 236 Urban Local $5,720 $83,030 5,098 497 $77,310 $15.16 10.26 BOND Urban Local $546,909 $2,219,050 487,438 11,680 $1,672,140 $3.43 41.73 SKIP Urban Local $1,719,851 $6,268,493 1,532,833 33,729 $4,548,642 $2.97 45.45 STMP Urban Local $472,373 $1,402,047 421,007 8,427 $929,674 $2.21 49.96 Subtotal Urban $23,689,173 $120,087,115 21,113,198 718,363 $96,397,942 $4.57 29.39 Standard Deviation $4.01 9.49 Min/Max at 10% or better: Average ± 1.28 * Std Dev $9.70 17.2 Min/Max at 25% or better: Average ±.67 * Std Dev $7.25 23.0 Service Development Page 16 2/19/2019

RTD Service Standards Analysis - 2017 Sorted By Service Class and Route Standards Fare Operating Total In-Service Net Subsidy per Boardings Route Class Revenue Costs Boardings Hours Subsidy Boarding per Hour 24 Suburban Local $474,618 $3,022,627 423,008 19,963 $2,548,009 $6.02 21.19 34 Suburban Local $401,277 $1,960,688 357,642 10,625 $1,559,411 $4.36 33.66 37 Suburban Local $144,287 $1,477,891 128,597 7,582 $1,333,604 $10.37 16.96 59 Suburban Local $132,909 $1,223,624 118,456 8,590 $1,090,715 $9.21 13.79 62 Suburban Local $59,676 $765,936 53,187 5,535 $706,259 $13.28 9.61 65 Suburban Local $548,892 $3,487,052 489,205 16,774 $2,938,160 $6.01 29.16 66 Suburban Local $595,524 $3,390,142 530,766 22,911 $2,794,618 $5.27 23.17 67 Suburban Local $74,155 $819,573 66,091 4,575 $745,418 $11.28 14.45 72 Suburban Local $307,243 $2,284,065 273,833 16,023 $1,976,823 $7.22 17.09 76 Suburban Local $1,260,291 $5,735,157 1,123,246 37,939 $4,474,866 $3.98 29.61 77 Suburban Local $58,607 $549,416 52,234 3,192 $490,809 $9.40 16.36 85 Suburban Local $28,672 $416,142 25,554 2,574 $387,471 $15.16 9.93 88 Suburban Local $597,862 $3,686,376 532,850 24,744 $3,088,514 $5.80 21.53 89 Suburban Local $34,740 $505,968 30,962 3,018 $471,228 $15.22 10.26 92 Suburban Local $460,839 $2,912,776 410,727 19,547 $2,451,937 $5.97 21.01 100 Suburban Local $444,480 $3,957,909 396,147 28,723 $3,513,429 $8.87 13.79 104 Suburban Local $41,254 $410,095 36,768 2,756 $368,841 $10.03 13.34 112 Suburban Local $106,545 $1,193,233 94,959 6,644 $1,086,688 $11.44 14.29 120 Suburban Local $214,849 $1,947,921 191,486 13,297 $1,733,073 $9.05 14.40 128 Suburban Local $78,241 $892,447 69,733 5,893 $814,206 $11.68 11.83 130 Suburban Local $464,130 $3,636,393 413,660 16,136 $3,172,263 $7.67 25.64 135 Suburban Local $303,797 $2,250,175 270,762 10,590 $1,946,378 $7.19 25.57 169 Suburban Local $321,132 $3,480,264 286,212 17,805 $3,159,132 $11.04 16.08 169L Suburban Local $123,884 $1,773,316 110,413 4,205 $1,649,432 $14.94 26.26 205 Suburban Local $380,142 $2,565,049 338,805 15,641 $2,184,908 $6.45 21.66 206 Suburban Local $141,165 $1,142,019 125,815 7,765 $1,000,854 $7.95 16.20 225 Suburban Local $427,912 $3,334,878 381,381 20,964 $2,906,965 $7.62 18.19 228 Suburban Local $127,171 $1,600,474 113,342 10,151 $1,473,304 $13.00 11.17 323 Suburban Local $129,304 $892,640 115,243 6,131 $763,336 $6.62 18.80 324 Suburban Local $368,482 $1,967,130 328,413 12,305 $1,598,648 $4.87 26.69 326 Suburban Local $108,407 $440,646 96,619 2,755 $332,239 $3.44 35.07 327 Suburban Local $85,122 $453,543 75,866 2,849 $368,421 $4.86 26.63 401 Suburban Local $68,541 $692,348 61,088 3,979 $623,807 $10.21 15.35 402L Suburban Local $188,844 $1,861,916 168,309 11,722 $1,673,072 $9.94 14.36 403 Suburban Local $108,325 $1,311,663 96,546 8,103 $1,203,338 $12.46 11.92 483 Suburban Local $117,354 $1,455,255 104,593 9,026 $1,337,901 $12.79 11.59 DASH Suburban Local $644,924 $4,252,644 574,795 21,138 $3,607,719 $6.28 27.19 JUMP Suburban Local $656,231 $1,351,274 584,872 24,907 $695,043 $1.19 23.48 Subtotal Suburban $10,829,827 $75,100,665 9,652,185 467,076 $64,270,839 $6.66 20.67 Standard Deviation $3.49 6.89 Min/Max at 10% or better: Average ± 1.28 * Std Dev $11.12 11.9 Min/Max at 25% or better: Average ±.67 * Std Dev $9.00 16.1 Service Development Page 17 2/19/2019

RTD Service Standards Analysis - 2017 Sorted By Service Class and Route Standards Fare Operating Total In-Service Net Subsidy per Boardings Route Class Revenue Costs Boardings Hours Subsidy Boarding per Hour 104X Regional $80,232 $477,490 35,037 1,211 $397,258 $11.34 28.93 116X Regional $85,959 $762,645 38,166 2,299 $676,686 $17.73 16.60 120X Regional $1,320,352 $4,045,615 710,811 12,637 $2,725,263 $3.83 56.25 122X Regional $1,206,159 $3,804,556 634,068 8,055 $2,598,397 $4.10 78.72 145X Regional $48,887 $279,468 10,714 718 $230,581 $21.52 14.93 AA Regional $798,364 $3,446,891 201,129 11,738 $2,648,527 $13.17 17.14 AB Regional $2,436,731 $5,621,126 607,874 20,892 $3,184,395 $5.24 29.10 AT Regional $1,520,174 $3,548,285 340,388 11,039 $2,028,111 $5.96 30.83 BOLT Regional $785,021 $4,852,343 399,522 21,255 $4,067,322 $10.18 18.80 CV Regional $169,700 $2,226,711 110,819 6,680 $2,057,011 $18.56 16.59 EV Regional $130,114 $1,964,037 83,956 6,164 $1,833,923 $21.84 13.62 FF Regional $5,859,851 $20,258,033 3,083,298 95,095 $14,398,182 $4.67 32.42 GS Regional $217,391 $1,595,834 109,698 7,099 $1,378,443 $12.57 15.45 J Regional $89,895 $869,973 48,269 2,887 $780,078 $16.16 16.72 L Regional $766,628 $4,944,971 339,439 20,253 $4,178,343 $12.31 16.76 N Regional $242,139 $1,486,196 116,177 5,799 $1,244,057 $10.71 20.03 P Regional $265,163 $1,644,853 116,548 3,878 $1,379,691 $11.84 30.06 RX Regional $174,533 $1,642,511 79,460 4,900 $1,467,978 $18.47 16.22 Y Regional $47,551 $108,349 21,718 1,502 $60,799 $2.80 14.46 Subtotal Regional $16,244,843 $63,579,887 $7,087,091 $244,101 $47,335,044 $6.68 29.03 Standard Deviation $6.14 16.53 Min/Max at 10% or better: Average ± 1.28 * Std Dev $14.54 7.9 Min/Max at 25% or better: Average ±.67 * Std Dev $10.79 18.0 BroncoRide Special Services $0 $0 0 0 $0 $0.00 0.00 RockiesRide Special Services $0 $0 0 0 $0 $0.00 0.00 SeniorRide Special Services $0 $0 0 0 $0 $0.00 0.00 Subtotal Special Services $0 $0 0 0 $0 #DIV/0! #DIV/0! Arapahoe FlexRide $13,241 $278,681 11,801 3,429 $265,440 $22.49 3.44 Belleview FlexRide $16,819 $406,664 14,990 4,947 $389,845 $26.01 3.03 Brighton FlexRide $20,456 $278,775 18,232 3,429 $258,319 $14.17 5.32 Broomfield FlexRide $20,087 $556,176 17,903 6,844 $536,089 $29.94 2.62 Dry Creek FlexRide $14,656 $278,700 13,062 3,429 $264,044 $20.21 3.81 Evergreen FlexRide $27,306 $563,204 24,337 6,932 $535,898 $22.02 3.51 Federal Heights FlexRide $12,275 $278,669 10,940 3,429 $266,394 $24.35 3.19 Golden FlexRide $90,968 $911,720 81,076 11,239 $820,752 $10.12 7.21 Green Mountain FlexRide $29,373 $705,822 26,179 8,636 $676,449 $25.84 3.03 Interlocken FlexRide $12,976 $325,641 11,565 4,191 $312,665 $27.04 2.76 S Jeffco FlexRide $36,097 $997,341 32,172 12,229 $961,244 $29.88 2.63 Lone Tree FlexRide $11,303 $392,904 10,074 3,429 $381,601 $37.88 2.94 Longmont FlexRide $39,071 $611,661 34,822 8,618 $572,591 $16.44 4.04 Louisville FlexRide $11,026 $338,693 9,827 4,191 $327,667 $33.34 2.34 Meridian FlexRide $44,280 $416,948 39,465 5,073 $372,668 $9.44 7.78 N Inverness FlexRide $53,112 $535,544 47,337 6,471 $482,431 $10.19 7.32 Orchard FlexRide $22,413 $406,736 19,976 4,947 $384,323 $19.24 4.04 Parker FlexRide $12,641 $258,660 11,266 3,175 $246,020 $21.84 3.55 S Inverness FlexRide $22,669 $406,425 20,204 4,943 $383,755 $18.99 4.09 Superior FlexRide $12,832 $278,676 11,437 3,429 $265,844 $23.24 3.34 Thornton/Northglenn FlexRide $18,895 $556,161 16,840 6,844 $537,266 $31.90 2.46 Subtotal FlexRide $542,496 $9,783,801 483,505 119,854 $9,241,305 $19.11 4.03 Standard Deviation $7.78 1.6 Min/Max at 10% or better: Average ± 1.28 * Std Dev $29.07 2.0 Min/Max at 25% or better: Average ±.67 * Std Dev $24.33 2.9 Service Development Page 18 2/19/2019

RTD Service Standards Analysis - 2017 Sorted By Service Class and Route Standards Fare Operating Total In-Service Net Subsidy per Boardings Route Class Revenue Costs Boardings Hours Subsidy Boarding per Hour FMR Free Metro Ride $0 $2,559,673 750,648 13,272 $2,559,673 $3.41 56.56 MALL Mall $0 $14,794,871 10,739,866 60,797 $14,794,871 $1.38 176.65 A CRT $22,601,773 $92,680,741 6,649,495 65,083 $70,078,968 $10.54 102.17 B CRT $545,481 $7,049,231 486,165 6,044 $6,503,750 $13.38 80.43 C LRT $2,181,730 $11,398,361 1,343,079 18,711 $9,216,631 $6.86 71.78 D LRT $8,169,572 $38,934,166 5,428,387 57,035 $30,764,594 $5.67 95.18 E LRT $6,813,958 $40,605,490 4,526,767 40,842 $33,791,532 $7.46 110.84 F LRT $4,398,231 $23,027,256 2,755,568 20,484 $18,629,025 $6.76 134.52 H LRT $7,299,369 $46,054,353 4,794,569 40,025 $38,754,985 $8.08 119.79 R LRT $1,771,437 $33,351,084 1,578,810 107,356 $31,579,647 $20.00 14.71 W LRT $5,620,104 $34,798,724 4,262,712 53,897 $29,178,620 $6.85 79.09 Subtotal Rail $59,401,656 $327,899,406 $31,825,552 $409,476 $268,497,751 $8.44 77.72 Standard Deviation $4.59 34.80 Min/Max at 10% or better: Average ± 1.28 * Std Dev $14.32 33.2 Min/Max at 25% or better: Average ±.67 * Std Dev $11.51 54.4 access-a-ride Access-a-Ride $3,225,941 $39,301,959 877,664 882,939 $36,076,018 $41.10 0.99 VanPools VanPool $852,356 $725,342 198,983 49,522 ($127,014) ($0.64) 4.02 SHOP Shopper Special $0 $0 35,250 3,682 $0 $0.00 9.57 System Totals System $146,364,070 $786,828,213 105,745,647 3,680,807 $640,464,142 $6.06 28.73 Service Development Page 19 2/19/2019