IGHC Ground Handling Conference 6 9 May 2012 l Prague, Czech Republic
Welcome message from IATA Dear IGHC Members, Delegates, Honoured Guests, Exhibitors and Sponsors, It is my pleasure to welcome you to the 25th Anniversary IATA Ground Handling Conference. Ground Services in IATA has come a long way since the Traffic Services Department set up the Aviation Ground Services Agreement group in 1982 to ensure proper industry review of the Standard Ground Handling Agreement. In 1987, the IGHC was established with the express purpose of providing structure between airlines and the ground service providers and a lot has been achieved since. The IGHC is a unique event, providing an unrivalled networking opportunity for the 650+ global aviation professionals; airlines, ground service providers, airport authorities and regulators to discuss the major operations issues. This year the IGHC will focus on ISAGO, IGOM and the Ground Damage Database. This initiative is so important to the industry and will support our safety goal. We embrace transparency and effective cooperation between the airlines and ground service providers to enhance safety and efficiency. This is the silver jubilee anniversary for the IGHC and what better year to reinvigorate the focus on ground operations with a new department within IATA. IATA will adjust the governance process to have GHC (Ground Handling Committee) as one of the groups reporting to OPC. I wish each and every one of you a fruitful and successful 25th IGHC and I am looking forward to meeting you all in Prague. Guenther Matschnigg Senior Vice President Safety, Operations & Infrastructure
IGHC Ground Handling Conference 6 9 May 2012 l Prague, Czech Republic Table of Contents About IATA Program Agenda Important Conference Information Exhibitor List Exhibitor Floorplan Competition Guidelines 3 4 10 11 12 13
About IATA IATA is an international trade body, created over 60 years ago by a group of airlines. Today, IATA represents some 240 airlines comprising 84% of total air traffic. The organization also represents, leads and serves the airline industry in general. For more: www.iata.org IATA Events Schedule SGHA & SLA Workshop Prague, Czech Republic: 10 12 May, 2012 www.iata.org/training/courses/pages/ tapp32.aspx Regional Runway Safety Seminar Amman, Jordan: 14 16 May, 2012 Open to all Authorized Training Partner Congress Istanbul, Turkey: 15 16 May, 2012 Invitation only Transatlantic Aviation Issues Conference Brussels, Belgium: 26 28 May 2012 Open to all LATAM Cargo Day 2012 Mexico City, Mexico: 6 June 2012 Open to All 130th Slot Conference Barcelona, Spain: 14 16 June 2012 Airlines and Level 2 & 3 Airports only Aviation Fuel Forum Chicago, Illinois: 15 17 May, 2012 Airlines and Strategic Partners www.iata.org/events/calendar 3 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Program Agenda Day 1 Sunday 6 May 16:00 17:00 17:00 18:00 18:00 20:00 Day 2 09:00 09:05 09:05 09:15 09:15 09:25 09:25 09:30 09:30 09:45 SGHA Questions and Answers Located in Hercovka Moderator: Dimitrios Sanos, Product Manager, Airport & Ground Operations Training, IATA IGHC Officers: Marsha Rivera-Ragusa, Director Contracts, Procurement Ground Operations, British Airways Henrik Ambak, VP Ground Services & Commercial IT, Cargolux Airlines International S.A. Mike Firsowicz, Regional Director Strategic Sourcing Int l, Delta Air Lines, Inc. Bob Gurr, Director Sales and Marketing, BidAir Services (Pty) Ltd. Mohamed Hanno, Executive Chairman & CEO, ASE - Aero Services Egypt Martin Meyer, CCO, Airline Assistance Switzerland AG Welcoming New Members Located in Hercovka Joseph Suidan, Head of Ground Operations, IATA IGHC Officers, Chair and Vice-chairs of AHM/IGOM Task Forces IGHC - Welcome Reception in Exhibition Hall Sponsored by Opening by Master of Ceremony (MC) Joseph Suidan, Head of Ground Operations, IATA Monday 7 May IGHC Chairman s Welcome Marsha Rivera-Ragusa, Director Contracts, Procurement Ground Operations, British Airways Welcome from IATA Jens Bjarnason, Director Operations, IATA 25th IGHC Anniversary Jan Steinwald, Director Business Development, Matrix Aviation Services Inc. Welcome from our hosts Jiri Pos, Chairman of the Board and CEO, Prague Airport 09:45 09:50 09:50 10:20 10:20 10:30 IATA Competition Law Guidelines Alain Desrosiers, Senior Legal Counsel SO&I, IATA IGHC Realignment (Back to the Roots) Marsha Rivera-Ragusa, Director Contracts, Procurement Ground Operations, British Airways Joseph Suidan, Head of Ground Operations, IATA The Integration of the Cargo Operations Advisory Group into the Ground Operations Governance Structure David Brennan, Assistant Director, Cargo Safety and Standards, IATA 4 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Day 2 Monday 7 May 10:30 11:00 AM Coffee Break in Exhibition Hall Sponsored by 11:00 11:30 11:30 13:00 Members Feedback on IGHC Realignment Marsha Rivera-Ragusa, Director Contracts, Procurement Ground Operations, British Airways Joseph Suidan, Head of Ground Operations, IATA Reports From the Working Groups AGSA, ASG, GSEE, LCAM and IGOM and Voting on AHM Changes AGSA: Jan van der Veer, Commercial Manager, KLM Ground Services Nick Yeadon, Managing Director, Air Dispatch International ASG: Sharif Hassan, Safety, Quality and Risk Manager, ASE - Aero Services Egypt GSEE: Gerhard Baumgarten, Director Sales & Marketing, Lufthansa LEOS LCAM: Graeme Dewdney, Global Airside Manager, DHL IGOM: Peter Laasner, Captain A330, Swiss International Air Lines 13:00 14:30 Networking Lunch in Exhibition Hall 14:30 15:30 Parallel Activities IATA Training for Aviation Professionals (workshop) Located in Hercovka Palmovka, space limited - first come, first served principle applies Maurizio Anichini, Head of Instructor - Led Training, IATA Dimitrios Sanos, Product Manager, Airport & Ground Operations Training, IATA Delegate Bilateral Meetings & Networking Exhibition Hall or independently arranged locations 15.30 16.00 PM Coffee Break in Exhibition Hall 16:00 17:30 Parallel Activities Have your Say on the Future of the AHM/IGOM Publication (workshop) Located in Hercovka Palmovka, last few openings available - first come, first served principle applies Thomas Klein, Product Manager, Passenger Segment Publications, IATA Delegate Bilateral Meetings & Networking Exhibition Hall or independently arranged locations 5 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Day 3 Tuesday 8 May 09:00 09:05 MC Opening Joseph Suidan, Head of Ground Operations, IATA 09:05-09:15 IATA Vision on Ground Operations Guenther Matschnigg, Senior Vice President, Safety, Operations & Infrastructure, IATA 09:15 09.30 09:30 10:30 10:30 11:00 Role of Regulatory Authorities within Europe and their Influence on Ground Operations Catalin Radu, President, European Civil Aviation Conference, (ECAC) Round Table Discussion: How Regulators and Airports Support or Hinder Ground Handling Operations Moderator: David Stewart, Head of Airports, IATA Panelists: Michel Masson, ECAST Secretary / Safety Analysis and Research Department, EASA Jan Bossenbroek, Senior Inspector, CAA Netherlands Thomas Brehmer, Director Technology, Hochtief Airports Peter Laasner, Captain A330, Swiss International Air Lines Giancarlo Buono, Assistant Director Safety and Operations, Europe, IATA AM Coffee Break in Exhibition Hall Sponsored by 11:00 11:20 11:20 11:40 11:40 12:00 Ground Damage Database (GDDB) as a Key Element of SMS David Anderson, Head of Operational Safety, British Airways Tomorrow s ISAGO Monika Mejstrikova, Assistant Director Ground Operations Audits, IATA How to Use your Risk Profile to your Advantage Carole Olson Gates, J.D., Director, Risk Management & Insurance, IATA
Day 3 Tuesday 8 May 12:00 13:00 Round Table Discussion: How to Integrate IGOM & GDDB with ISAGO Moderator: Joseph Suidan, Head of Ground Operations, IATA Panelists: Michael Ehl, A.A.E. Director Aviation Operations, Seattle Tacoma International Airport David Anderson, Head of Operational Safety, British Airways Michel Gorog, Corporate Quality Managing Director, Air France William Carlyon, Environment, Health & Safety Integration Leader, Boeing Commercial Airplanes Eva Vanallemeersch, Corporate Quality Manager, Aviapartner Nancy Rockbrune, Assistant Director, Safety Management Systems, IATA Monika Mejstrikova, Assistant Director, Ground Operations Audits, IATA Salih Samim Aydin, Member of Board Directors International Aviation and Public Affairs, Celebi Aviation Holding 13:00 14:30 Networking Lunch in Exhibition Hall Sponsored by 14:30 15:30 Parallel Activities Tomorrow s ISAGO (workshop) Located in Hercovka Palmovka, space limited - first come, first served principle applies Monika Mejstrikova, Assistant Director Ground Operations Audits, IATA Carole Olson Gates, J.D., Director, Risk Management & Insurance, IATA Nancy Rockbrune, Assistant Director, Safety Management Systems, IATA Delegate Bilateral Meetings & Networking Exhibition Hall or independently arranged locations 15.30 16.00 PM Coffee Break in Exhibition Hall 16:00 17:30 Parallel Activities Have your Say on the Future of the AHM/IGOM Publication (workshop) Located in Hercovka Palmovka, last few openings available - first come, first served principle applies Thomas Klein, Product Manager, Passenger Segment Publications, IATA Delegate Bilateral Meetings & Networking Exhibition Hall or independently arranged locations 7 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Day 3 18.00 18.30 Bus Transportation to the Off-site Dinner Venue Meeting point: The Hilton Prague Take elevators from guest rooms to Lower Level (LL) for coach parking this is the same level as for the Congress Hall. Tuesday 8 May 19:00 22:00 Gala Dinner at Zofin Sponsored by Day 4 09:00 09:05 09:05 10:00 10:00 11:00 MC Opening Joseph Suidan, Head of Ground Operations, IATA Wednesday 9 May Round Table Discussion: Honoring the Business Relationship Moderator: Bob Gurr, Director Sales and Marketing, BidAir Services (Pty) Ltd. Panelists: David Laufer, President & CEO, Laufer Aviation GHI Ltd. Sally Leible, President & COO, Airport Terminal Services Salih Samin Aydin, Member of Board of Directors, International Aviation and Public Affairs, Celebi Aviation Holding Inc. Max Corsi, Manager Airport Operations & Ground Safety, Air Transat Panos Nicolaidis, Ground Operations Director, Aegean Airlines Round Table Discussion: Should Ground Handling be a Certified Trade? Moderator: David Clark, Head of Ground Operations Quality and Training, British Airways Panelists: Nico Lommerse, Manager Standards & Procedures, KLM Maurizio Anichini, Head of Instructor - LED Training, IATA / Dimitrios Sanos, Product Manager, Airport & Ground Operations Training, IATA Christian Paris, General Manager, Menzies Aviation (Romania) S.A. Henrik Ambak, VP Ground Services & Commercial IT, Cargolux Airlines Int. S.A. Javed Malik, Director Ramp Operations & Maintenance, Bangkok Flight Services Vinay Bhalla, Safety Manager - Ground, Emirates 11:00 11:30 AM Coffee Break in Exhibition Hall 8 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Day 4 Wednesday 9 May 11:30 12:30 Round Table Discussion: Cost Versus Service The Ground Handling Business Model Conundrum Moderator: Marsha Rivera-Ragusa, Director Contracts, Procurement Ground Operations, British Airways Panelists: Barry Nassberg, Executive Vice President & COO, Worldwide Flight Services Salah Zainal, Group Head of Ground Operations, Air Arabia Walter Riggans, Divisional Vice President Airport Services (Outstations), Emirates Carlos Romero, Global Director of Ramp Safety, LSG Sky Chefs Anna Lysik, Vice President of the Board, GDN Airport Services Sp. Z.o.o Michael Thuersam, Head of Corporate Quality, Health and Safety, Swissport Group Services LLC 12:30 13:00 IGHC Wrap-Up and Next Year s Venue Marsha Rivera-Ragusa, Director Contracts, Procurement Ground Operations, British Airways Joseph Suidan, Head of Ground Operations, IATA 13:00 14:30 Networking Lunch in Exhibition Hall 14.30 15:30 Delegate Bilateral Meetings & Networking Exhibition Hall or independently arranged locations 9 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Competition law guidelines for the IATA Ground Handling Council annual meeting and the IGHC Ground Handling Conference Trade association activities of the International Air Transport Association ( IATA ) include the IATA Ground Handling Council ( IGHC ) annual meeting and the IGHC Ground Handling Conference (collectively hereinafter referred to as the IGHC Event ). IATA is publishing these Competition Law Guidelines to ensure that the IGHC Event is conducted in compliance with all applicable competition laws. Statement of Policy The IGHC Event brings together IATA and non-iata airlines, independent ground handling companies, airports, participants in the IATA Strategic Partnership Programmes and other parties to address issues related to ground handling, including promoting the smooth and efficient transfer of passengers and cargo pursuant to interline services. It is IATA s intent that the IGHC Event shall be conducted in full compliance with United States antitrust laws, the competition rules of the Treaty of Rome, and the analogous antitrust or competition laws of other jurisdictions to the extent they are applicable. Your participation in the IGHC Event indicates that you understand and will comply with this policy. Procedural Guidelines The IGHC Event shall be conducted pursuant to the following procedures in order to ensure compliance with all relevant competition laws: 1. Meetings shall be conducted at regular scheduled sessions, at special meetings initiated pursuant to procedures set forth in IATA s internal governance rules, or through the activities of duly designated committees. All discussions or conversations among conference participants, including during breaks and scheduled or non-scheduled social activities connected with the meetings must follow these Guidelines. 2. Meetings shall be conducted in accordance with written agendas that are reviewed in advance by IATA counsel familiar with the competition laws of the United States, the European Community and other relevant jurisdictions to ensure that the agenda items are in compliance with these laws. Agendas will be distributed in advance of the IGHC Event. 3. Minutes of IGHC meetings shall be kept, including indications of a Member airline or a Strategic Partnership Program member absenting him/herself from the Meeting for a particular agenda item. Those minutes shall be reviewed by IATA s competition compliance attorney prior to circulation to attendees. Prohibited Agreements and Activities 1. Unless attendees of conference meetings are advised to the contrary by competition counsel, the following types of agreements, whether express or implied, are STRICTLY PROHIBITED: a. Any collective agreement concerning prices to be charged for airline services; b. Any collective agreement allocating markets, territories, customers, suppliers or agents; c. Any collective agreement relating to prices to be paid to suppliers, and any other agreement that is intended to, or that in operation is likely to, harm non-participants, including without limitation any agreement that is intended to, or in operation is likely to, exclude a non-participants from any market; and d. Any agreement that is intended to, or in operation is likely to induce airlines or their suppliers or agents to engage in collective anticompetitive behaviour, or to collectively punish any business enterprise for its exercise of independent business judgment. 2. Recognizing that the existence of an unlawful agreement or concerted practice may be inferred from circumstances, including the exchange of information by competitors, discussions or disclosures of the following types of information, are also PROHIBITED, except when such information has otherwise been made public or IATA competition counsel advises that such discussions are legally permissible: a. Individual company fares, rates, charges or surcharges; b. Individual company costs; c. Information on individual company customers; and d. Any other sensitive commercial or proprietary information that the company would not disclose in the absence of an express or implied agreement to exchange such information for the purpose of reducing or restricting competition in the airline industry. 10 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Exhibitor List Company Booth # Company Booth # INFORM 1 The Mediterranean Alliance (TMA) 22 Link Aero Trading Agency 2 ESSENSIUM N.V. 23 AMADEUS IT Group 4 Swissport International Ltd. 24 Pristine Condition Ltd 5 Mallaghan GSE 25 AHS Aviation Handling Services 6 Global Load Control 26 SITA WorkBridge A/S 8 Flightcom Corporation 30 Sabre Airline Solutions 9 Lufthansa Systems 37 IATA 10 JBT AeroTech 38 Hewlett-Packard 11 topsystem Systemhaus GmbH 39 Damarel Systems International dnata Ground Handling International World Fuel Services Fraport AG 12 15 16 17 18 Czech Airlines Handling & Prague Airport XOPS - Operations on Screen Rsmart ISO Software Systeme 41 51 52 53 Airline Ground Services 19 Proveo GmbH 20 CONTRAC Cobus Industries 21 Goldhofer AG TREPEL Airport Equipment Vestergaard A/S 11 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Exhibit Floor Plan 12 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
Important Conference Information Location Unless otherwise designated, all sessions will take place in the plenary room: Congress Hall II, located on the Lower Lobby Level of the Hilton Prague Registration Hours Monday, 7 May 2012 08:00 17:30 Tuesday, 8 May 2012 08:30 17:30 Wednesday, 9 May 2012 08:30 15:30 WiFi Login: IATA Password: 2012 Metro Passes As you register you will be given a complimentary metro pass provided to all delegates by the Prague Convention Bureau. The card is valid exactly the dates of the congress (as is stated on it) in all Prague public transportation (bus, tram, subway). Upon control by ticket inspector, the participant should provide his/her identification by showing ID card or Passport. Privacy Booths In Congress Hall III you will find Privacy Booths and available networking areas to facilitate delegate meetings. Workshops Workshops to take place after lunch are free of charge. As space is limited to approximately 50 participants, please note that the first come, first served principle will apply. Participation in Have your say on the future of the AHM/IGOM publication was based pre-registration. The workshop is almost full, so the last few spaces will be available on a first come, first served basis. Appointment Setting System To make appointments utilizing the online networking tool: 1. Using your computer, laptop, smartphone or IGHC Internet Café, Navigate to http:// joteventconnect.com/welcome/index/invg 2. Enter the email address you used when you registered for the conference, and the password that you set up when you originally received your Jot EventConnect invitation. If you did not set up a password, or do not remember it, click on the Forgot Password link to have an email sent to you with a link to log you in to the system. If you have questions, please email Brandy Hamblet at support@online-reg.com. 3. To make an appointment, click on Attendees in the top menu. You may browse the list of attendees or search by name or company. 4. Select the attendee you wish to make an appointment with, then click Request Appointment and select the time slot you d like for your meeting. 5. Select the location, add a message, and click Request. The attendee you have selected will receive an email asking them to accept or decline the appointment, and you will be notified by email once they do. QR Codes on Namebadges This year we have added a QR Code below your company name on your namebadge. When scanned with a smart phone this reveals information about you similar to a business card: Name, Company, Title, Phone Number and Email. There are a number of different programs for your smart phone that will allow you to scan these codes and save the information for future download rather than collecting business cards from your fellow delegates, colleagues and peers. NeoReader (iphone, Blackberry, Motorola, Nokia, Samsung and Sony Ericsson.) Qrafter (iphone only) QR Reader (iphone and Android) RedLaser (iphone and Android) Please note that the downloading of any applications is done at your own risk. 13 25th IGHC Ground Handling Conference 6-9 May 2012, Prague, Czech Republic
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