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Departure - Apr-17 Last Month Last Year % Change Target Var to Target First Wave 87.6% 91.3% -3.8% 85.0% 2.6% Not First Wave 77.5% 81.5% -4.0% 85.0% -7.5% Grand Total 79.7% 83.6% -3.9% 85.0% -5.3% Departure - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 84.3% 85.0% (0.6%) 82.0% 2.3% Not First Wave 74.8% 77.4% (2.6%) 82.0% -7.2% Grand Total 77.0% 79.1% (2.1%) 82.0% -5.0%

ATMs and Passenger Volumes MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % 1 515,217 431300 19% 3149 2757 14% 515,217 431300 19% 3149 2757 14% Departing 504,732 398973 27% 3147 2757 14% 504,732 398973 27% 3147 2757 14% 1 Total 1,019,949 830273 23% 6296 5514 14% 1,019,949 830273 23% 6296 5514 14% 2 234,991 214567 10% 1175 1050 12% 234,991 214567 10% 1175 1050 12% Departing 226,719 190831 19% 1181 1031 15% 226,719 190831 19% 1181 1031 15% 2 Total 461,710 405398 14% 2356 2081 13% 461,710 405398 14% 2356 2081 13% 3 382,600 353080 8% 3523 3281 7% 382,600 353080 8% 3523 3281 7% Departing 380,512 329936 15% 3527 3277 8% 380,512 329936 15% 3527 3277 8% 3 Total 763,112 683016 12% 7050 6558 8% 763,112 683016 12% 7050 6558 8% Grand Total 2,244,771 1918687 17% 15702 14153 11% 2,244,771 1918687 17% 15702 14153 11%

Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # % Flights with no Delay FLYBE BE 3345 27.6% 590 82% RYANAIR FR 2344 19.3% 520 78% EASYJET EZY 1979 16.3% 508 74% JET2.COM LS 859 7.1% 105 88% THOMSON AIRWAYS TOM 751 6.2% 197 74% MONARCH SCH ZB 750 6.2% 168 78% THOMAS COOK MT 736 6.1% 179 76% BRITISH AIRWAYS BA 525 4.3% 68 87% AER LINGUS EI 444 3.7% 34 92% LUFTHANSA LH 405 3.3% 74 82% Grand Total 12138 100.0% 2443 80% Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # % Flights with no Delay FLYBE BE 38911 21% 6972 82% RYANAIR FR 24852 13% 6156 75% EASYJET EZY 20636 11% 5720 72% JET2.COM LS 12513 7% 3375 73% THOMSON AIRWAYS TOM 11959 6% 3192 73% MONARCH SCH ZB 9480 5% 1856 80% THOMAS COOK MT 9050 5% 2181 76% BRITISH AIRWAYS BA 6882 4% 1401 80% AER LINGUS EI 5340 3% 694 87% LUFTHANSA LH 4838 3% 892 82% Grand Total 144461 77% 32439 78%

Departure by T1 T2 Puntuality T3 Puntuality 78.68% 81.46% 80.12% First Wave Departure Operator Name Operator IATA Code # Movements % of Movements % RYANAIR FR 260 15.1% 93.85% K.L.M. KL 30 1.7% 90.00% JET2.COM LS 253 14.7% 89.72% EASYJET EZY 302 17.5% 89.07% MONARCH SCH ZB 188 10.9% 88.30% THOMSON AIRWAYS TOM 205 11.9% 87.32% LUFTHANSA LH 54 3.1% 87.04% THOMAS COOK MT 172 10.0% 84.88% FLYBE BE 232 13.4% 81.47% BRITISH AIRWAYS BA 30 1.7% 80.00% Grand Total 1726 100.0% 87.95%

Monthly Airline Performance by Departure Departing Ranking Change (Dep- Arr) Operator Name Operator IATA Code Movements Movements Departing Inbound gage 1 ICELANDAIR FI 52 0.3% 77% 100% 23% 81% 1 CATHAY PACIFIC CX 34 0.2% 65% 100% 35% 100% 1 HAINAN HU 34 0.2% 12% 100% 88% 88% 4 QATAR AIRWAYS QR 138 0.9% 68% 94% 26% 94% 5 AUSTRIAN OS 66 0.4% 55% 94% 39% 88% 6 SAS SCANDINAVIAN SK 318 2.0% 91% 94% 3% 100% 7 FINNAIR AY 120 0.8% 88% 93% 5% 88% 8 DELTA DL 78 0.5% 77% 92% 15% 95% 9 AER LINGUS EI 444 2.8% 95% 89% (6%) 87% 10 AURIGNY AIR SERVICES GR 108 0.7% 89% 89% 0% 98% 11 VIRGIN ATLANTIC AIRWAYS VS 219 1.4% 83% 88% 5% 90% 12 JET2.COM LS 859 5.5% 87% 88% 1% 94% 13 GERMAN WINGS 4U 80 0.5% 93% 88% (5%) 100% 14 BRITISH AIRWAYS BA 525 3.4% 87% 87% 1% 93% 15 MONARCH SCH ZB 750 4.8% 71% 85% 14% 96% 16 AIR FRANCE AF 180 1.1% 83% 84% 1% 97% 17 LUFTHANSA LH 405 2.6% 79% 84% 5% 92% 18 ETIHAD AIRWAYS EY 120 0.8% 70% 83% 13% 82% 19 UNITED UA 58 0.4% 79% 83% 3% 86% 20 THOMAS COOK MT 736 4.7% 69% 82% 13% 92% 21 VUELING VY 100 0.6% 86% 82% (4%) 84% 22 FLYBE BE 3,345 21.4% 83% 81% (2%) 93% 23 AMERICAN AA 169 1.1% 76% 81% 4% 78% 24 IRAQI AIRWAYS IA 10 0.1% 80% 80% 0% 40% 25 THOMSON AIRWAYS TOM 751 4.8% 68% 79% 11% 88% 26 SINGAPORE SQ 86 0.5% 72% 79% 7% 95% 27 K.L.M. KL 350 2.2% 82% 78% (4%) 98% 28 IBERIA EXPRESS I2 26 0.2% 85% 77% (8%) 85% 29 RYANAIR FR 2,344 15.0% 79% 77% (2%) 96% 30 EASYJET EZY 1,979 12.6% 72% 77% 4% 90% 31 EUROWINGS EW 180 1.1% 68% 70% 2% 100% 32 ROYAL AIR MAROC AT 26 0.2% 69% 69% 0% 92% 33 EMIRATES EK 180 1.1% 62% 69% 7% 88% 34 COBALT AIR CO 24 0.2% 75% 67% (8%) 92% 35 AIR MALTA KM 16 0.1% 63% 63% 0% 88% 36 AIR TRANSAT TS 10 0.1% 60% 60% 0% 80% 37 BRUSSELS SN 162 1.0% 72% 53% (19%) 81% 38 P.I.A. PK 94 0.6% 47% 51% 4% 36% 39 SHUTTLE DY 56 0.4% 75% 50% (25%) 100% 40 SWISS INTERNATIONAL LX 110 0.7% 73% 47% (25%) 91% AIR LINES 41 SAUDIA ARABIAN SV 44 0.3% 9% 41% 32% 32% 42 TURKISH TK 120 0.8% 50% 40% (10%) 72% 43 AEGEAN A3 16 0.1% 75% 38% (38%) 100% 44 INTERNATIONAL D8 70 0.4% 46% 37% (9%) 97% 45 AIR PORTUGAL TP 60 0.4% 70% 27% (43%) 60% 46 FREEBIRD FHY 15 0.1% 0% 0% 0% 100% Grand Total 15,667 100.0% 78% 80% 2% 92%

Monthly Airline Performance by Change (difference between Arrival OTP and Departure OTP) Change Ranking Operator Name Operator IATA Code Movements Movements Departing Change (Dep- Arr) Inbound gage 1 HAINAN HU 34 0.2% 12% 100% 88% 88% 2 AUSTRIAN OS 66 0.4% 55% 94% 39% 88% 3 CATHAY PACIFIC CX 34 0.2% 65% 100% 35% 100% 4 SAUDIA ARABIAN SV 44 0.3% 9% 41% 32% 32% 5 QATAR AIRWAYS QR 138 0.9% 68% 94% 26% 94% 6 ICELANDAIR FI 52 0.3% 77% 100% 23% 81% 7 DELTA DL 78 0.5% 77% 92% 15% 95% 8 MONARCH SCH ZB 750 4.8% 71% 85% 14% 96% 9 ETIHAD AIRWAYS EY 120 0.8% 70% 83% 13% 82% 10 THOMAS COOK MT 736 4.7% 69% 82% 13% 92% 11 THOMSON AIRWAYS TOM 751 4.8% 68% 79% 11% 88% 12 SINGAPORE SQ 86 0.5% 72% 79% 7% 95% 13 EMIRATES EK 180 1.1% 62% 69% 7% 88% 14 FINNAIR AY 120 0.8% 88% 93% 5% 88% 15 VIRGIN ATLANTIC AIRWAYS VS 219 1.4% 83% 88% 5% 90% 16 LUFTHANSA LH 405 2.6% 79% 84% 5% 92% 17 AMERICAN AA 169 1.1% 76% 81% 4% 78% 18 EASYJET EZY 1,979 12.6% 72% 77% 4% 90% 19 P.I.A. PK 94 0.6% 47% 51% 4% 36% 20 UNITED UA 58 0.4% 79% 83% 3% 86% 21 SAS SCANDINAVIAN SK 318 2.0% 91% 94% 3% 100% 22 EUROWINGS EW 180 1.1% 68% 70% 2% 100% 23 AIR FRANCE AF 180 1.1% 83% 84% 1% 97% 24 JET2.COM LS 859 5.5% 87% 88% 1% 94% 25 BRITISH AIRWAYS BA 525 3.4% 87% 87% 1% 93% 26 AURIGNY AIR SERVICES GR 108 0.7% 89% 89% 0% 98% 26 IRAQI AIRWAYS IA 10 0.1% 80% 80% 0% 40% 26 ROYAL AIR MAROC AT 26 0.2% 69% 69% 0% 92% 26 AIR MALTA KM 16 0.1% 63% 63% 0% 88% 26 AIR TRANSAT TS 10 0.1% 60% 60% 0% 80% 26 FREEBIRD FHY 15 0.1% 0% 0% 0% 100% 32 FLYBE BE 3,345 21.4% 83% 81% (2%) 93% 33 RYANAIR FR 2,344 15.0% 79% 77% (2%) 96% 34 VUELING VY 100 0.6% 86% 82% (4%) 84% 34 K.L.M. KL 350 2.2% 82% 78% (4%) 98% 36 GERMAN WINGS 4U 80 0.5% 93% 88% (5%) 100% 37 AER LINGUS EI 444 2.8% 95% 89% (6%) 87% 38 IBERIA EXPRESS I2 26 0.2% 85% 77% (8%) 85% 39 COBALT AIR CO 24 0.2% 75% 67% (8%) 92% 40 INTERNATIONAL D8 70 0.4% 46% 37% (9%) 97% 41 TURKISH TK 120 0.8% 50% 40% (10%) 72% 42 BRUSSELS SN 162 1.0% 72% 53% (19%) 81% 43 SHUTTLE DY 56 0.4% 75% 50% (25%) 100% 44 SWISS INTERNATIONAL LX 110 0.7% 73% 47% (25%) 91% AIR LINES 45 AEGEAN A3 16 0.1% 75% 38% (38%) 100% 46 AIR PORTUGAL TP 60 0.4% 70% 27% (43%) 60% Grand Total 15,667 100.0% 78% 80% 2% 92%

Monthly Delay Analysis by Airline Ground Servicing Operator Name Total Delay Incidents Air Traffic Airline Airport Misc Reactionary RYANAIR 1415 149 236 632 81 22 276 18 EASYJET 708 72 167 201 32 60 166 10 FLYBE 677 29 188 204 65 38 145 8 THOMSON AIRWAYS 259 51 58 87 20 15 21 7 MONARCH Weather 257 62 34 95 26 12 21 6 SCH JET2.COM 197 31 37 58 30 22 16 3 LUFTHANSA 169 26 50 49 3 2 36 2 THOMAS COOK 155 7 73 31 14 7 18 5 K.L.M. 154 45 15 13 4 2 72 3 BRUSSELS 119 13 28 31 7 11 25 4 TURKISH 109 17 8 13 13 27 30 1 EMIRATES 101 10 9 18 14 13 37 EUROWINGS 95 8 14 13 2 4 52 2 BRITISH AIRWAYS 80 4 12 17 2 3 37 5 SWISS INTERNATIONAL 69 32 6 5 1 19 6 AIR LINES AER LINGUS 54 1 9 21 2 3 17 1 AIR PORTUGAL 44 2 14 8 2 18 VIRGIN ATLANTIC AIRWAYS 38 13 5 8 8 3 P.I.A. 37 4 2 1 2 28 INTERNATIONAL 36 8 3 2 3 18 2 FINNAIR 36 2 3 12 1 2 12 4 SAS SCANDINAVIAN 36 8 2 6 20 ETIHAD AIRWAYS 35 9 14 6 6 SINGAPORE 34 2 6 9 2 5 10 AIR FRANCE 34 6 5 4 1 18 AMERICAN 33 7 2 11 2 11 GERMAN WINGS 31 7 2 7 1 2 12 QATAR AIRWAYS 30 4 4 10 3 2 7 SHUTTLE 30 7 7 3 6 7 SAUDIA ARABIAN 26 4 2 2 8 3 7 AUSTRIAN 21 6 8 6 1 AURIGNY AIR SERVICES 18 3 2 1 12 VUELING 18 2 4 1 1 10 AEGEAN 16 3 7 1 5 UNITED 12 1 2 2 2 5 COBALT AIR 11 3 3 5 FREEBIRD 10 1 1 1 7 AIR MALTA 9 2 1 6 ROYAL AIR MAROC 8 1 7 DELTA 8 1 2 5 AIR TRANSAT 7 1 3 2 1 IBERIA EXPRESS 4 1 1 2 HAINAN 4 1 1 1 1 EASTERN AIRWAYS 2 2 LUXAIR 2 1 1 ICELANDAIR 1 1 SKY TAXI 1 1 CITY JET 1 1 CATHAY PACIFIC 1 1 ARKEFLY 1 1 JOTA AVIATION 1 1 Grand Total 601 1054 1596 375 306 1230 88

Percentage of - By Event Delay Category Code Description Air Traffic Control % of Total 11.3% Airline 20.5% Airport 29.9% Ground Servicing 7.4% Miscellaneous 6.1% Reactionary 23.1% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 1.6% Percentage of - By Time Delay Category Code Description % of Total Air Traffic Control 9.4% Airline 27.5% Airport 15.2% Ground Servicing 6.0% Miscellaneous 6.1% Reactionary 33.5% Unknown 0.0% Unknown Delay Category Code 0.0% Weather 2.3%

Departing Taxi Times Manchester 1 Average Taxi Times 2 3 Operator Name AEGEAN 18 AER LINGUS 13 AIR FRANCE 11 AIR MALTA 16 AIR PORTUGAL 13 AIR TRANSAT -24 AMERICAN 19 ARKEFLY 26 AURIGNY AIR SERVICES 13 AUSTRIAN 14 BINAIR 18 BRITISH AIRWAYS 13 BRUSSELS 14 CATHAY PACIFIC 22 CITY JET 15 7 COBALT AIR 15 CORENDON DUTCH DELTA 20 EASTERN AIRWAYS 2 EASYJET 13 EMIRATES 18 ETIHAD AIRWAYS 16 EUROWINGS 14 FINNAIR 13 FLYBE 13 FREEBIRD 16 GERMAN WINGS 14 HAINAN 21 IBERIA EXPRESS 12 ICELANDAIR 14 IRAQI AIRWAYS 15 JET2.COM 15 JOTA AVIATION 12 K.L.M. 11 LUFTHANSA 14 LUXAIR 21 MALETH AERO 16 MONARCH SCH 17 INTERNATIONAL SHUTTLE 15 P.I.A. 18 QATAR AIRWAYS 18 ROYAL AIR MAROC 17 RYANAIR 12 SAS SCANDINAVIAN SAUDIA ARABIAN 22 SINGAPORE 22 SKY TAXI 7 SUN AIR OF SCANDINAVIA SWISS INTERNATIONAL AIR LINES THOMAS COOK 18 THOMSON AIRWAYS 17 TITAN AIRWAYS 19 TURKISH 16 UNITED 16 VIRGIN ATLANTIC AIRWAYS 20 VUELING 15 Grand Total 14 18 12 17 16 13 14 Taxi Times Manchester 1 Average Taxi Times 2 3 Operator Name AEGEAN 9 AER LINGUS 6 AIR FRANCE 5 AIR MALTA 10 AIR PORTUGAL 6 AIR TRANSAT 11 AMERICAN 9 AURIGNY AIR SERVICES 6 AUSTRIAN 8 BINAIR 6 BRITISH AIRWAYS 6 BRUSSELS 6 CATHAY PACIFIC 10 CITY JET 8 COBALT AIR 8 CORENDON DUTCH DELTA 11 EASTERN AIRWAYS 6 EASYJET 5 EMIRATES 7 ETIHAD AIRWAYS 9 EUROWINGS 7 FINNAIR 6 FLYBE 6 FREEBIRD 10 GAINJET 9 GERMAN WINGS 7 HAINAN 10 IBERIA EXPRESS 7 ICELANDAIR 8 IRAQI AIRWAYS 8 JET2.COM 7 JOTA AVIATION 4 K.L.M. 5 LUFTHANSA 6 LUXAIR 5 MALETH AERO 8 MONARCH SCH 8 INTERNATIONAL SHUTTLE 5 P.I.A. 11 QATAR AIRWAYS 11 ROYAL AIR MAROC 9 RYANAIR 6 SAS SCANDINAVIAN SAUDIA ARABIAN 13 SINGAPORE 10 SKY TAXI 5 SWISS INTERNATIONAL AIR LINES THOMAS COOK 10 THOMSON AIRWAYS 55 9 TITAN AIRWAYS 6 5 TURKISH 9 UNITED 10 VIRGIN ATLANTIC AIRWAYS 11 VUELING 7 Grand Total 7 9 6 6 7 6 7

Summary of gage Performance gage Category Passengers Movements Average Time to First Average TIme to Last Volume Last SLA Missed Last % A 90,532 219 12 42 34 84% B 766,307 4325 15 24 313 93% C 199,915 1810 14 20 192 89% D 76,054 1493 11 13 118 92% Grand Total 1,132,808 7847 92% gage Performance by Description Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % 1 515,217 3149 15 24 292 91% 2 234,991 1175 12 28 135 89% 3 382,600 3523 13 17 230 93% Grand Total 1,132,808 7847 92% gage SLA by Handling Agent Ramp Handling Agent Asig (Handling Agent) Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % 15,561 111 8 24 17 85% Aviator 113,741 591 14 24 32 95% Dnata Ops 51,520 107 12 41 11 90% Flight Support 1,388 11 10 23 1 91% Menzies 363,596 3634 14 19 330 91% Premiere Handling 44 2 2 0% Servisair 3,293 33 17 22 4 88% Swissport 513,547 2929 14 24 236 92% Jet2 70,118 429 14 25 24 94% Grand Total 1,132,808 7847 92%