HOTEL ACCESSIBILITY PACK Thank you for considering Hilton Avisford Park. We are pleased to give you some information about our hotel that you may find useful when planning your visit. Arriving at the hotel We are an elegant 140 room Georgian manor house. We have many leisure facilities including an 18-hole golf course, LivingWell Health Club and heated indoor pool. The hotel is close to Arundel and Chichester, with Goodwood and Fontwell nearby for horseracing. Access is through the main entrance.
We have accessible parking bays 20 meters from reception and a total of 260 car parking spaces. Ask any member of staff for help. Welcome and reception The check-in desk is immediately next to the entrance door. The lobby is all on one level, with a carpeted and hard-surface floor. It is fully accessible, a disabled toilet is available to your left just before the bar. No floor lifts are available. Check-in is at the main reception desk, which is 1m high. However, a team member will come round from behind the desk to check you in/out if necessary. The induction loop is at the check-in point, to the left-hand side of the reception desk. The hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the Hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the Hotel be necessary as a result of a fire or other emergency.
Other services You can order a wake-up call through the reception team. Or, you can set a wake-up call in your room, using either the phone system or the television. Every guest room has a guest directory that contains information about the facilities in the hotel. For extra help to use this directory, please contact a team member. For any extra information you may need, please ask at reception, where the team will be more than happy to help you. Toilet facilities The standard public toilets are located via a ramp from the reception area, through the bar area and down one step. We do have two accessible toilets on the ground floor, one by reception and the other by LivingWell. Taxis We can provide local taxi information at Reception. Our taxi firm meets the conditions of disabled guests.
Restaurant/ Bar Access to the restaurant and lower lounge is via a ramp and wheelchair lift. The entrance to the restaurant is directly beyond the lounge area to the left. As you pass, you will find the restaurant reception desk to your right. The access to the restaurant is 5 feet wide with no doors. The buffet area is located up a few stairs; staff can assist if required. The bar area is carpeted, and the restaurant, starting at the entrance, has a wooden floor and then is carpeted. The buffet area is tiled. The restaurant is on 2 levels. We can provide menus in large print if you require. A team member will be on hand if you should need any help with reading the menu. Both self-service and table service are provided. We also have arthritic cutlery available on request.
Health Club We have a health club located on the ground floor past reception to the right towards the bedroom corridor and then immediately on the left. The fitness room has surveillance cameras, which are monitored by reception. The floor in the gym is rubber matted. The gym has two running machines, one cycling machine, one rowing machine, one step machine, a cross-trainer, a multi-purpose weight machine, a leg curl machine, a leg extension machine, an exercise area and a free weights area. We provide towels when you enter the gym. We also provide a water dispenser. The swimming pool is accessible via the changing room and a ramp on to pool side. A pool hoist is available on request. The changing rooms are located further along the corridor to your left. A fully accessible and family changing area is located across the corridor from the health club. Classes in swimming, water aerobics, yoga and aerobics are available. Please ask reception for details. You should book all classes before your stay on 01243 554693. There is also a sauna and steam room. Beauty treatment rooms are available further along the corridor. Floodlit tennis courts. 18-hole golf course buggies available. Squash, croquet and putting green.
Bedrooms 140 bedrooms split into double or twin. We have five king suites available. We have three accessible bedrooms. One twin room located in the main hotel on the ground floor. Two double rooms located in the lodge, access is via one stair lift and a long ramp through to the lodge, or via an external path. All accessible rooms have grab rails around the toilet, a higher-level toilet, an emergency pull cord and a low-level storage shelf. Accessible rooms also have a lower-level sink, a low-level spyhole in the bedroom door and wider doors. We can add the following equipment to any room in the hotel for you to use: - A Derby toilet seat - A Cosby bath seat - An Ashby step-two - A Castle Safe support rail - A bath board (plastic) - Bed risers (individual elephant feet ) - A voyager travel bag
- An inflatable chair to help you get in and out of a bath; also rubber mats Enhanced hearing facilities: Room - 008, 501 502 have upgraded teletext TV. A text phone and a TV loop system is available via request prior to arrival. Your room will have a chair at the desk, a comfy chair and a coffee table. If you need more space in your room, we can remove any of these items. Please contact either reservations, before your stay, or housekeeping once you have arrived at the hotel, to arrange for furniture to be moved. In an emergency The hotel operates a system of PEEPs (Personal Emergency Evacuation Plans). On check-in to the hotel, you will be offered the opportunity to discuss and outline any special requirements or assistance you may need should an evacuation of the hotel be necessary as a result of a fire or other emergency. You will be given a copy of this Emergency Evacuation Plan and we will keep a copy for our Hotel Fire Team to refer to in case of an evacuation taking place during your stay. The Plan will specify which of our Team Members will be designated to assist you, should you require this. Should you have any concerns regarding emergency evacuations, please speak to the Duty Manager. Other information We have 10 meeting rooms which are fully accessible. Please contact the hotel sales team for further information on 01243 558300 extension 465. If you need any help during your stay, you can contact the Duty Manager at the reception desk or on extension 0. We look forward to welcoming you to Hilton Avisford Park and making your stay an enjoyable one. We hope that the information in this pack has been useful. However, if you need any more information about the facilities at Hilton Avisford Park, please contact us on 01243 558300.
Our policy statement on disability We are committed to providing equal opportunities for both our guests and our employees. As a service provider with 50 years' worth of history in the UK and Ireland, we have developed a culture of reacting quickly and efficiently to all guest requests, whatever they may be. This same culture also includes identifying and meeting the specific needs of our disabled guests. Hilton UK are dedicated to providing "Best in Class" service - therefore if you have any particular feedback or suggestions, please: Send them through to our Guest Disability Assistance team; toll free UK: 00800 6644 5866 (Monday to Friday UK 9am - 5pm) email: Guest.Disability.Assistance@Hilton.com or For all other general enquiries or reservations please telephone our Reservations and General Enquiries via: toll free UK: 0800 0884 333 USA: +1 972 866 5976