~Crisis management with PSV~ Keiko Nakahama, JSCCP

~Crisis management with PSV~ Keiko Nakahama, JSCCP

What Peers Did After March 11 1) Gathered information 2) Set up phone services 3) Distributed handouts, information sheets for stress reduction, and supplies to colleagues in Sendai airport

After March 11 4) Opened an account to collect donations for colleagues in Sendai 5) Visited the affected areas 6) Communication, communication, communication (by email, phone, and meeting.)

Operation 1) Met with people from the ATC who had visited colleagues in the worst hit areas (3/17) 2) Provided Defusing for ATCs who were in the tower at Haneda airport (3/18) 3) Provided a lesson for a phone servicing to peers (3/30)

4) Peer visited the colleagues at Sendai to distribute handouts and to listen to their needs (3/30) 5) Followed up with the ATC members who already visited Sendai and listened to the needs of the affected area (3/31) 6) Visited colleagues in Sendai airport with supplies and handouts (4/19)

In Sendai Targets: 1. Staff at pilot school 2. Air controllers in the tower and office 3. Staff at ATC school 4. Mechanics

What We Provided 1. Relaxation techniques 2. Information about CIS 3. Both group and individual care 4. Supplies 5. Handouts

2nd Visit (5/24) Target 1: staff at the pilot school Strategies: 1.CMB 2.Group work 3.Individual care Target 2: workers at Helicopter company located close to the airport Strategies: 1.Information about CIS 2.Listening 3.Handouts 4.Supplies

3 rd Visit (6/14) Target: staff at the pilot school Strategies: 1. CMB 2. group work 3. individual care Other target: staff at the ATC school Strategies: 1. CMB 2. relaxation techniques handouts

4th Visit (7/9) Targets: staff and students at the pilot school Strategies: 1) CMB and group work for staff and students 2) Individual care for all students

Result From Questionnaires 1. Relaxation techniques Effective 81% 2. Understanding about CIS (including normalization) Effective 74%

Result From Questionnaires 3. Understanding of the importance about the change of one s sleeping pattern and other symptoms 63% 4. Caring about the effect on alcohol and caffeine 74%

About Group Work 1. Easier to share one s emotions and thoughts, because all group members (including the facilitator and the cofacilitator) were related to own job more than effective 81% 2. The intensity of sharing experiences more than effective 63%

3. Feel relieved after sharing with group members 67% 4. The realization of other s feelings, emotions and thoughts about the disaster 85%

From the Questionnaires It was easier for colleagues to share their feelings among people whose jobs are related to theirs This result reflects in the PSV value!!

From the Questionnaires Providing both information about CIS and relaxation techniques and setting up a safe place for an open communication (group and individual) are essential to get through a difficult moment!

Others Follow up to colleagues whom we supported 1) Phone call 2) Sending a message by email 3) Visit again if needed Continuous care is also essential for CISM. We should not forget that a sense of loneliness makes it easier to develop psychological difficulties.