CERTIFICATE IN TRAVEL AGENCY OPERATIONS (CTAO) 00 O Term-End Examination BTOI-010 I O December, 2009 O BTOI-010 : SKILLS IN HANDLING TRAVEL AGENCY Time : 2 hours Maximum Marks : 60 Note : Attempt all questions. Marks are indicated in front of each question. 1. Fill in the blanks : 5 Private cars used by delux clients who want to see only special places within a city is commonly termed as (e) Hotels located near the sea, mountain region and other areas having natural beauty are commonly known as is an association with a global network of universities with research and education interests in tourism and leisure. means ordered and charges on the basis of selection from the menu. and are the main types of air services. BTOI-010 1 P.T.O.
2. Explain following Abbreviations (answer any five): 5 WATA IFITT ABTA PATA ARC NWSA (g) WTTC 3. True or False : 5 The validity of Eurail Passes varies from a minimum period of 15 days to a maximum period of three months. Children below the age of 13 travels free using a British Rail Pass. ASTA is considered to be the leading advocate for travel agents, the travel industry and the travelling public. FIT means combining leisure and activity according to group preferences controlled by budgets. (e) American plan includes breakfast, and one major meal of the day (i. e) either lunch or dinner. BTOI-010 2
4. Multiple choice questions : 5 (a) Apartment hotels are popular in countries like : (b) Australia and new Zealand US and Western Europe India and Singapore Japan and China. is a supplementary form of accommodation. Bed and Breakfast establishments Summer resorts Floating hotels Apartment hotels (c) EP, CP, MAP, AP are codes used to represent : Categories of hotels Categories of Airlines Plan of hotels Types of tours. BTOI-010 3
- (d) Eurail youth pass are available for travellers below the age of : 25 years of age on the first day of 26 years of age on the first day of 27 years of age on the first day of 30 years of age on the first day of (e) This organisation promotes tourism products of members with destinations within Africa and Indian Ocean Islands. (i) ATTA (ii) ASTA (iii) IATM (iv) ITSA 5. Match the statements : 5 Apollo. world span. Floating Amadens hotels. Winter Resorts Principle suppliers Luxury ships GDS EP Primary form of Hotel accommodation (e) Private bus line Room operators only. BTOI-010 4 P.T.O.
6. Exercise : 5 You are working as an executive - tours for a reputed travel management company. Suggest the appropriate mode of transportation, accomadation and meal plan suitable for the different types of clients mentioned below : Client Form of Accomodation Businessman Group of 50 passengers. Family of 6 members A couple (e) Individual youth traveller. Transport with MP. 7. Short answers : 30 Write a note on Eurail Pass. Name a few products and mention at least 6 countries in which this pass is valid. What are the opportunities available to travel agents to overcome the zero commission and internet challenges? (c) Which are the principle suppliers for tourist transport products? BTOI-010 5 P.T.O.
(f) What is UFTAA? Name the principle aims of this federation and the criteria for a travel agency to fulfill before it becomes a member of UFTAA. What do you understand by the term "Code of ethics" pertaining to a Travel Agent? What are the various forms of hotel accomadation? - o 0 o - BTOI-010 6