Profile R+B Tourism LLC PO Box 122787 Dubai United Arab Emirates Tel +971 (4) 345 2985 Fax +971 (4) 345 2190 E-mail info@rb-tourism.com website www.rb-tourism.com
A Snapshot R&B The Travel Managers is a specialist travel organisation providing the full range of ground handling services within the UAE to the luxury individual traveller as well as the Meetings, Incentive, Conference and Events Industry. Established in Dubai, UAE in 2005, R&B Tourism offers a wide range of travel services including but not limited to: 4 & 5 Star Hotels Excursions & Guided Tours Individual Holiday Programmes All MICE related services VIP Programmes Airport Meet & Greet Product support R&B provides a dedicated, professional, quality service aimed at the most discerning international travellers. Quite simply, we make it happen..
A word... Many of my friends from the hospitality industry said another DMC in Dubai! Well, after working in the hotel industry in the UAE for more than 7 years (at the time), I found that there was a need for another kind of I d like to say knowledgeable service, taking the meaning of the word DMC to the next level. Yes, there are one or two good ones already on the market but..everyone seems to have their fingers in a lot of pies trying to service all markets. With R+B I wanted to really specialise in what we are good at; concentrate on individual markets, understanding the culture & expectations from that respective market and mirroring those expectations with our expertise. We support our overseas partners with market knowledge and industry expertise, also helping them grow their business. Many years ago, I started off as a Hotel Rep. (not in the U.A.E.) moved to the incoming department of a DMC and I eventually ended up in hotels; running sales departments for more than 10 years. My point being that, we are the partners on the ground who have the industry know-how and the local market knowledge to assist with product and negotiations on behalf of our partners. We live here, they don t just by visiting once or twice a year is not going to crack it either, hence, serious clients need the utmost support in all areas including product, marketing tools, negotiations, information, etc. There are not many DMC s who genuinely offer a true partnership. Where do you get a true tailor-made programme, product support, marketing tools and negotiations on your behalf? Well, that s the difference between them and us Diana Hard Facts: Diana is a Travel & Hospitality professional with experience of the luxury end of the hospitality industry. Prior to setting up R&B Tourism, Diana spent over 12 years in Senior Management positions with prestigious organisations such as the Jumeirah Group, which includes the iconic Burj Al Arab in its portfolio, Hilton Hotels & Resorts, Inter-Continental Hotels and Corinthia Hotels International. She has lived and worked in the U.A.E. since 1998.
Tour Operating We currently handle around 20,000 high-end passengers to the U.A.E. The basic general services required by a Tour Operator of their appointed Destination Management Company are of course standard, however, this is what R+B Tourism LLC offers that may be different from your current partner in the United Arab Emirates: Product / Contracting / Branding / Personalised Service / Languages / VIP programmes Offering structured product support in order to reach the clients target market is one of our key strengths. With this we mean that together with the client we identify the most suitable hotels to complete the portfolio. We support those products with the most up to date information i.e. high resolution photography / descriptions, etc. We discuss the coming seasons marketing strategy and offer support, matching the right product and negotiating special terms and conditions to strengthen that campaign. Another great benefit is that all our deliverables are in the respective language, so no need for time consuming (and sometimes expensive) translations! Your brand is highlighted every time there is contact with your guest / client. It is your branding which is visible both at the airport and at the guests welcome meetings. ALL meetings are personalised 1:2, there are no group meetings. Do you really have a partner who can still put an entire programme together for real VIP s, who require a minute by minute personalised service? We do that, with all the supporting visuals and ideas, in your language all you have to do is present.
Meetings, Incentives, Conferences & Events A cosmopolitan culture calls for varied entertainment and cultural activities. Over the past few years Dubai has built up a global reputation of being one of the world s most happening places. With only an average of 4 6 hours flight from most European destinations, it really is the ideal destination for MICE, especially during the cold European winter months. Some of the most challenging man-made structures ever, are currently being created in these spectacular cities. As a result, Financial City, Health Care City, Media City, etc. are changing Dubai into one of the fastest growing business hubs between Asia & Europe. When are you going to connect your business interests with this region? Maybe you already have? In the two years we have been in existence, we have already built up an impressive portfolio of MICE clients, who have enjoyed successful events with us. Just to mention a few - we are the official organisers of DOMOTEX, now one of the largest floor covering exhibitions in the world. La Prairie exclusive cosmetics rewarded its top sales people with a trip to Dubai and discovered the mystic desert from the staggering heights of a hot air balloon. Putzmeister entertained its top clients by inviting them to a wonderful action packed visit to Dubai including an exclusive adventure in the desert they will never forget. NEC transferred their board-meeting offshore and enjoyed a trip along Dubai s shores on an luxurious yacht. And the list goes on but we think you get the picture!
Vision / Objective / Aim To establish R+B Tourism LLC as one of the most competent and reliable Destination Management Companies in the United Arab Emirates within the next 5 years. Meet The Key Players in Dubai... Diana Debley El Khoury Managing Director Diana@rb-tourism.com Ahmad Diab Operations Manager Ahmad@rb-tourism.com Jaqueline Ferreira Meneses Product & Contracting Manager Jaqueline@rb-tourism.com
Contact in the UK Len Mardle Managing Director MM Consultants International Limited Telephone: +44 (0)1442 266692 Mobile: +44 (0)7810 774900 Email: Len.mardle@mmc-i.co.uk Web: www.mmc-i.co.uk