Operational Performance Reporting Manchester Airport January 2018 Departure - Jan-18 Last Month Last Year % Change Target Var to Target First Wave 89.7% 85.2% 4.5% 85.0% 4.7% Not First Wave 77.7% 76.3% 1.4% 85.0% -7.3% Grand Total 80.2% 78.3% 1.8% 85.0% -4.8% Departure - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 82.5% 84.3% (1.7%) 82.0% 0.5% Not First Wave 70.8% 75.0% (4.2%) 82.0% -11.2% Grand Total 73.3% 77.1% (3.8%) 82.0% -8.7%
ATMs and Passenger Volumes MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % 1 413,069 372966 11% 2681 2505 7% 5,776,415 5129198 13% 34665 32205 8% Departing 380,761 341712 11% 2675 2485 8% 5,734,288 5072183 13% 34618 32139 8% 1 Total 793,830 714678 11% 5356 4990 7% 11,510,703 10201381 13% 69283 64344 8% 2 150,070 190197-21% 703 985-29% 2,697,622 2756734-2% 13450 14019-4% Departing 141,257 169277-17% 691 973-29% 2,676,828 2708295-1% 13306 13984-5% 2 Total 291,327 359474-19% 1394 1958-29% 5,374,450 5465029-2% 26756 28003-4% 3 296,088 306835-4% 3070 3138-2% 3,662,711 3502730 5% 35171 33713 4% Departing 282,123 283528-0% 3074 3131-2% 3,644,398 3443729 6% 35170 33682 4% 3 Total 578,211 590363-2% 6144 6269-2% 7,307,109 6946459 5% 70341 67395 4% Grand Total 1,663,368 1664515-0% 12894 13217-2% 24,192,262 22612869 7% 166380 159742 4%
Monthly Airline Movements Top 10 Operator IATA Code # ATMs % of ATMs # % Flights with no Delay FLYBE BE 2787 28.6% 367 87% RYANAIR FR 1805 18.5% 370 80% EASYJET EZY 1668 17.1% 332 80% TUI TOM 664 6.8% 168 75% BRITISH AIRWAYS BA 634 6.5% 98 85% JET2.COM LS 532 5.5% 79 85% AER LINGUS EI 488 5.0% 74 85% LUFTHANSA LH 466 4.8% 117 75% THOMAS COOK MT 387 4.0% 95 75% LOGANAIR LM 328 3.4% 47 86% Grand Total 9759 100.0% 1747 82% Yearly Airline Movements Top 10 Operator IATA Code # ATMs % of Total ATMs # % Flights with no Delay FLYBE BE 38049 20% 8012 79% RYANAIR FR 25886 13% 6913 73% EASYJET EZY 22750 12% 7520 67% JET2.COM LS 12990 7% 2591 80% TUI TOM 12237 6% 3750 69% THOMAS COOK MT 10459 5% 3572 66% MONARCH SCH ZB 7426 4% 2097 72% BRITISH AIRWAYS BA 7263 4% 1461 80% AER LINGUS EI 5522 3% 772 86% LUFTHANSA LH 5075 3% 1202 76% Grand Total 147657 76% 37890 74%
Departure by T1 T2 Puntuality T3 Puntuality 77.27% 79.74% 82.79% First Wave Departure Operator IATA Code # Movements % of Movements % BRUSSELS SN 27 2.1% 100.00% RYANAIR FR 202 15.3% 93.56% JET2.COM LS 152 11.5% 92.11% EASYJET EZY 305 23.2% 91.15% LUFTHANSA LH 55 4.2% 90.91% THOMAS COOK MT 113 8.6% 89.38% FLYBE BE 170 12.9% 88.24% TUI TOM 186 14.1% 84.95% BRITISH AIRWAYS BA 76 5.8% 82.89% K.L.M. KL 31 2.4% 80.65% Grand Total 1317 100.0% 89.67%
Monthly Airline Performance by Departure Departing Ranking Change (Dep- Arr) Operator IATA Code Movements Movements Departing Inbound gage 1 AUSTRIAN OS 46 0.4% 83% 100% 17% 91% 2 QATAR AIRWAYS QR 142 1.1% 87% 94% 7% 93% 3 UNITED UA 60 0.5% 87% 93% 7% 53% 4 BRUSSELS SN 170 1.3% 78% 92% 14% 85% 5 JET2.COM LS 532 4.1% 79% 91% 12% 96% 6 SAS SCANDINAVIAN SK 224 1.7% 81% 89% 8% 100% 7 AIR ARABIA 3O 16 0.1% 88% 88% 0% 88% 8 CATHAY PACIFIC CX 62 0.5% 68% 87% 19% 94% 9 FLYBE BE 2,787 21.7% 87% 87% 0% 88% 10 SINGAPORE SQ 88 0.7% 95% 86% (9%) 98% 11 HAINAN HU 28 0.2% 86% 86% 0% 93% 12 THOMAS COOK MT 387 3.0% 67% 84% 17% 95% 13 LOGANAIR LM 328 2.5% 88% 84% (4%) 85% 14 BRITISH AIRWAYS BA 634 4.9% 85% 84% (2%) 81% 15 EASYJET EZY 1,668 13.0% 79% 82% 3% 79% 16 AER LINGUS EI 488 3.8% 89% 81% (7%) 82% 17 LUFTHANSA LH 466 3.6% 69% 81% 11% 95% 18 ROYAL AIR MAROC AT 20 0.2% 80% 80% 0% 90% 18 TITAN AIRWAYS ZT 10 0.1% 80% 80% 0% 20% 20 RYANAIR FR 1,805 14.0% 80% 79% (1%) 99% 21 VIRGIN ATLANTIC AIRWAYS VS 125 1.0% 83% 79% (4%) 73% 22 VUELING VY 28 0.2% 86% 79% (7%) 100% 23 TUI TOM 664 5.2% 72% 78% 6% 83% 24 COBALT AIR CO 18 0.1% 67% 78% 11% 67% 25 SAUDIA ARABIAN SV 44 0.3% 27% 77% 50% 36% 26 K.L.M. KL 284 2.2% 89% 77% (12%) 87% 27 AURIGNY AIR SERVICES GR 98 0.8% 84% 76% (8%) 88% 28 IBERIA EXPRESS I2 16 0.1% 88% 75% (13%) 50% 28 EASYJET SWITZERLAND EZS 8 0.1% 75% 75% 0% 100% 30 ETIHAD AIRWAYS EY 124 1.0% 82% 73% (10%) 69% 31 AIR FRANCE AF 182 1.4% 74% 71% (2%) 85% 32 ICELANDAIR FI 62 0.5% 68% 71% 3% 71% 33 FINNAIR AY 124 1.0% 68% 69% 2% 82% 34 EUROWINGS EW 270 2.1% 67% 65% (1%) 96% 35 OMAN AIR WY 62 0.5% 35% 65% 29% 100% 36 SWISS INTERNATIONAL LX 126 1.0% 84% 62% (22%) 97% AIR LINES 37 AMERICAN AA 76 0.6% 76% 61% (16%) 55% 38 AIR PORTUGAL TP 106 0.8% 68% 58% (9%) 57% 39 P.I.A. PK 80 0.6% 55% 58% 3% 48% 40 AEGEAN A3 14 0.1% 86% 57% (29%) 43% 41 IRAQI AIRWAYS IA 8 0.1% 0% 50% 50% 50% 42 NORWEGIAN AIR SHUTTLE DY 64 0.5% 66% 44% (22%) 100% 43 AIR TRANSAT TS 18 0.1% 56% 33% (22%) 89% 44 EMIRATES EK 186 1.4% 51% 32% (18%) 68% 45 TURKISH TK 124 1.0% 55% 29% (26%) 37% Grand Total 12,872 100.0% 79% 80% 1% 86%
Monthly Airline Performance by Change (difference between Arrival OTP and Departure OTP) Change Ranking Operator IATA Code Movements Movements Departing Change (Dep- Arr) Inbound gage 1 SAUDIA ARABIAN SV 44 0.3% 27% 77% 50% 36% 1 IRAQI AIRWAYS IA 8 0.1% 0% 50% 50% 50% 3 OMAN AIR WY 62 0.5% 35% 65% 29% 100% 4 CATHAY PACIFIC CX 62 0.5% 68% 87% 19% 94% 5 AUSTRIAN OS 46 0.4% 83% 100% 17% 91% 6 THOMAS COOK MT 387 3.0% 67% 84% 17% 95% 7 BRUSSELS SN 170 1.3% 78% 92% 14% 85% 8 JET2.COM LS 532 4.1% 79% 91% 12% 96% 9 LUFTHANSA LH 466 3.6% 69% 81% 11% 95% 10 COBALT AIR CO 18 0.1% 67% 78% 11% 67% 11 SAS SCANDINAVIAN SK 224 1.7% 81% 89% 8% 100% 12 QATAR AIRWAYS QR 142 1.1% 87% 94% 7% 93% 13 UNITED UA 60 0.5% 87% 93% 7% 53% 14 TUI TOM 664 5.2% 72% 78% 6% 83% 15 ICELANDAIR FI 62 0.5% 68% 71% 3% 71% 16 EASYJET EZY 1,668 13.0% 79% 82% 3% 79% 17 P.I.A. PK 80 0.6% 55% 58% 3% 48% 18 FINNAIR AY 124 1.0% 68% 69% 2% 82% 19 FLYBE BE 2,787 21.7% 87% 87% 0% 88% 20 AIR ARABIA 3O 16 0.1% 88% 88% 0% 88% 20 HAINAN HU 28 0.2% 86% 86% 0% 93% 20 ROYAL AIR MAROC AT 20 0.2% 80% 80% 0% 90% 20 TITAN AIRWAYS ZT 10 0.1% 80% 80% 0% 20% 20 EASYJET SWITZERLAND EZS 8 0.1% 75% 75% 0% 100% 25 RYANAIR FR 1,805 14.0% 80% 79% (1%) 99% 26 EUROWINGS EW 270 2.1% 67% 65% (1%) 96% 27 BRITISH AIRWAYS BA 634 4.9% 85% 84% (2%) 81% 28 AIR FRANCE AF 182 1.4% 74% 71% (2%) 85% 29 VIRGIN ATLANTIC AIRWAYS VS 125 1.0% 83% 79% (4%) 73% 30 LOGANAIR LM 328 2.5% 88% 84% (4%) 85% 31 VUELING VY 28 0.2% 86% 79% (7%) 100% 32 AER LINGUS EI 488 3.8% 89% 81% (7%) 82% 33 AURIGNY AIR SERVICES GR 98 0.8% 84% 76% (8%) 88% 34 SINGAPORE SQ 88 0.7% 95% 86% (9%) 98% 35 AIR PORTUGAL TP 106 0.8% 68% 58% (9%) 57% 36 ETIHAD AIRWAYS EY 124 1.0% 82% 73% (10%) 69% 37 K.L.M. KL 284 2.2% 89% 77% (12%) 87% 38 IBERIA EXPRESS I2 16 0.1% 88% 75% (13%) 50% 39 AMERICAN AA 76 0.6% 76% 61% (16%) 55% 40 EMIRATES EK 186 1.4% 51% 32% (18%) 68% 41 NORWEGIAN AIR SHUTTLE DY 64 0.5% 66% 44% (22%) 100% 42 SWISS INTERNATIONAL LX 126 1.0% 84% 62% (22%) 97% AIR LINES 42 AIR TRANSAT TS 18 0.1% 56% 33% (22%) 89% 44 TURKISH TK 124 1.0% 55% 29% (26%) 37% 45 AEGEAN A3 14 0.1% 86% 57% (29%) 43% Grand Total 12,872 100.0% 79% 80% 1% 86%
Monthly Delay Analysis by Airline Ground Servicing Total Delay Incidents Air Traffic Airline Airport Misc Reactionary RYANAIR 799 26 128 250 80 9 188 117 EASYJET 673 44 137 212 56 70 105 49 FLYBE 456 12 105 116 58 22 107 36 TUI 239 16 66 91 13 14 24 12 BRITISH AIRWAYS 181 2 26 30 25 10 44 44 EMIRATES 170 7 5 12 7 44 63 32 EUROWINGS 149 8 17 48 1 72 3 TURKISH 138 25 13 17 20 29 32 2 LUFTHANSA 130 12 4 20 3 7 69 15 AER LINGUS 125 1 14 26 15 2 56 11 K.L.M. 104 13 7 15 18 4 26 21 JET2.COM 93 16 20 34 11 2 3 7 THOMAS COOK Weather 92 3 47 16 8 2 3 13 AIR FRANCE 72 12 10 11 5 31 3 SWISS INTERNATIONAL AIR LINES 63 13 1 13 4 2 24 6 FINNAIR 60 3 6 22 2 23 4 LOGANAIR 52 5 17 4 1 21 4 BRUSSELS 52 5 13 20 1 3 6 4 ETIHAD AIRWAYS 51 8 6 10 5 8 11 2 AIR PORTUGAL 50 2 3 11 4 2 26 2 SAS SCANDINAVIAN 34 1 4 2 3 21 3 NORWEGIAN AIR SHUTTLE 33 5 2 4 12 10 P.I.A. 32 5 2 1 2 21 1 AMERICAN 27 1 5 2 12 6 1 AURIGNY AIR SERVICES 25 2 5 2 1 8 7 OMAN AIR 24 6 1 15 2 VIRGIN ATLANTIC AIRWAYS 23 8 6 1 3 2 3 ICELANDAIR 17 2 1 3 4 5 2 SINGAPORE 17 1 4 4 3 1 3 QATAR AIRWAYS 16 2 2 2 2 1 3 4 SAUDIA ARABIAN 14 2 6 2 1 3 AIR TRANSAT 11 1 4 2 3 AEGEAN 10 2 2 5 1 HAINAN 8 1 4 2 1 UNITED 8 3 1 2 2 CATHAY PACIFIC 8 4 1 3 VUELING 7 1 1 1 1 3 COBALT AIR 6 2 1 3 IBERIA EXPRESS 6 1 3 1 1 TITAN AIRWAYS 4 1 1 1 1 ROYAL AIR MAROC 4 4 IRAQI AIRWAYS 3 2 1 FREEBIRD 2 1 1 AUSTRIAN 2 1 1 GAINJET 1 1 ENTER AIR 1 1 Grand Total 232 695 1039 381 256 1048 434
Percentage of - By Event Delay Category Code Description Air Traffic Control % of Total 5.6% Airline 17.9% Airport 24.9% Ground Servicing 9.4% Miscellaneous 6.3% Reactionary 25.2% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 10.5% Percentage of - By Time Delay Category Code Description % of Total Air Traffic Control 4.4% Airline 23.3% Airport 10.0% Ground Servicing 6.8% Miscellaneous 3.8% Reactionary 40.3% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 11.4%
Departing Taxi Times Manchester 1 Average Taxi Times 2 3 AEGEAN 20 AER LINGUS 13 AERO4M 8 AIR ARABIA 15 AIR FRANCE 20 12 AIR PORTUGAL 16 AIR TRANSAT 20 AMERICAN 21 AURIGNY AIR SERVICES 12 AUSTRIAN 14 BRITISH AIRWAYS 13 BRUSSELS 14 CATHAY PACIFIC 23 COBALT AIR 14 EASYJET 13 EASYJET SWITZERLAND 13 EMIRATES 20 ENTER AIR 19 ETIHAD AIRWAYS 16 EUROWINGS 13 FINNAIR 13 FLYBE 12 FREEBIRD 17 GAINJET 15 GERMANIA 11 HAINAN 21 IBERIA EXPRESS 14 ICELANDAIR 14 IRAQI AIRWAYS 12 JET2.COM 16 JOTA AVIATION 8 K.L.M. 11 LOGANAIR 13 LUFTHANSA 13 MALETH AERO 12 NORWEGIAN AIR SHUTTLE 14 OMAN AIR 20 P.I.A. 18 PREMIERE HANDLING 8 QATAR AIRWAYS 19 ROYAL AIR FORCE (TOW) 16 ROYAL AIR MAROC 16 RYANAIR 11 SAS SCANDINAVIAN SAUDIA ARABIAN 26 SINGAPORE 21 SWISS INTERNATIONAL AIR LINES THOMAS COOK 18 THOMAS COOK AS 14 TITAN AIRWAYS 21 TUI 18 TURKISH 17 UNITED 25 VIRGIN ATLANTIC AIRWAYS 21 VUELING 13 Grand Total 14 20 12 17 13 Taxi Times Manchester 1 Average Taxi Times 2 3 AEGEAN 7 AER LINGUS 5 AERO4M 6 AIR ARABIA 7 AIR EUROPA 9 AIR FRANCE 5 AIR PORTUGAL 6 AIR TRANSAT 9 AMERICAN 10 AURIGNY AIR SERVICES 5 AUSTRIAN 7 BRITISH AIRWAYS 5 BRUSSELS 7 CATHAY PACIFIC 9 CELLO AVIATION 5 COBALT AIR 8 EASYJET 4 EASYJET SWITZERLAND 4 EMIRATES 12 ENTER AIR 8 ETIHAD AIRWAYS 8 EUROWINGS 7 FINNAIR 6 FLYBE 7 FREEBIRD 10 GAINJET 8 HAINAN 9 IBERIA EXPRESS 8 ICELANDAIR 6 IRAQI AIRWAYS 6 JET2.COM 6 K.L.M. 5 LOGANAIR 6 LUFTHANSA 5 MALETH AERO 5 NORWEGIAN AIR SHUTTLE 5 OMAN AIR 10 P.I.A. 10 PREMIERE HANDLING 5 QATAR AIRWAYS 9 ROYAL AIR FORCE (TOW) 4 ROYAL AIR MAROC 8 RYANAIR 8 6 SAS SCANDINAVIAN SAUDIA ARABIAN 13 SINGAPORE 11 SWISS INTERNATIONAL AIR LINES THOMAS COOK 11 THOMAS COOK AS 6 TITAN AIRWAYS 9 TUI 7 TURKISH 7 UNITED 10 VIRGIN ATLANTIC AIRWAYS 12 VUELING 6 Grand Total 6 9 6 6 7
Summary of gage Performance gage Category Passengers Movements Average Time to First Average TIme to Last Volume Last SLA Missed Last % A 83,450 211 13 47 70 67% B 550,827 3254 14 26 315 90% C 157,288 1493 15 23 288 81% D 67,662 1496 11 17 207 86% Grand Total 859,227 6454 86% gage Performance by Description Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % 1 413,069 2681 17 27 423 84% 2 150,070 703 12 33 136 81% 3 296,088 3070 11 19 321 90% Grand Total 859,227 6454 86% gage SLA by Handling Agent Ramp Handling Agent Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % Aviator 63,362 342 14 25 11 97% Dnata Ops 59,318 247 11 28 34 86% Flight Support 6,295 43 12 28 2 95% Menzies 352,948 3653 15 23 621 83% Premiere Handling 95 3 3 0% Swissport 330,937 1898 12 24 197 90% Jet2 46,272 268 13 25 12 96% Grand Total 859,227 6454 86%