ESCAMBIA COUNTY AREA TRANSIT MTAC REPORT November 8, 2017 Meeting Escambia County Area Transit 1515 W. Fairfield Drive Pensacola, FL 32501 850-595-3228
INTRODUCTION 2 Summary Background MTAC ECAT Benchmarks were voted on during the September 11 th 2013 MTAC Meeting. Below is a table of the approved MTAC ECAT Benchmarks. These items are included in the following pages. On January 28 th 2015, ECAT Staff met with County Staff to discuss ECAT providing the MTAC a short ECAT Performance Summary Table as a System Snapshot, which more concisely reflects specific performance indicators and measures traditionally used throughout the transit industry. Some of the same performance indicators and measures are also identified within the MTAC Benchmarks for ECAT. SERVICE MTAC Benchmarks (9/11/13 MTAC Meeting) Comment Results Reviewing comment cards and compare positive vs. negative comments. (Add the on-time performance to the survey) On Time Performance Using GPS Technology Complaint Totals - Monthly with monthly numbers, descriptions, and comparison year to year. Passenger Counters Technology driven based on data Implementation/Utilization of New Technology Track how the technology affects passenger totals. (Not an actual measurement tool but it is possible to track the influence of the new technology?) FINANCE Riders per Hour per annual comparison and specific route totals provided as a supplemental backup material Revenue per Passenger per annual comparison and specific route totals provided as a supplemental backup material Fare Box Revenue per annual comparison and specific route totals provided as a supplemental backup material GROWTH Passenger Trips per Revenue Mile per annual comparison and specific route totals provided as a supplemental backup material
Important Definitions 3 Ridership (Passenger trips) - The number of passengers/riders who board public transportation vehicles. Fare revenue- All income received directly from passengers, paid either in cash or through pre-paid tickets, passes, etc. Revenue miles- The miles that transit vehicles travel while in revenue service Revenue hours- The hours that vehicles are scheduled to or actually travel while in revenue service Ridership (Passenger trips) per revenue hour- The ratio of annual ridership/passenger trips to total annual revenue hours of operation. Ridership (Passenger trips) per revenue mile- The ratio of annual passenger trips to total annual revenue miles of service. Farebox recovery ratio- The percentage of direct operating costs for a route that are recovered through the fares paid by the ridership. It is equal to fare revenue divided by total expenses. Source: Best Practices in Evaluating Transit Performance Final Report Florida Department of Transportation, July 2014 Fixed Route System Summary YTD - year to date information based upon the federal fiscal year which begins annually on October 1 st. 2017= Oct 2016- September 2017 ECAT Performance Summary Table* Current YTD 2017: October 2016 September 2017 Data 2015 2016 2017 Total Fixed Route ONLY Passenger Trips (Ridership) 1,307,883 1,231,738 1,234,586 Farebox Revenue $ 1,054,397 $ 985,529 $ 978,2560 Total Revenue Miles 1,425,786 1,439,950 1,492,115 Total Revenue Hours 81,034 86,046 94,400 Revenue per Passenger Trip $ 0.80 $0.80 $0.79 Passenger trips per Revenue Hour 16 14 13 Passenger trips per Revenue Mile 0.92 0.86 0.83 * Fixed Route Bus Only- does not include UWF, Beach, and Jury trolley services Passenger Trips per Revenue Hour = Passenger Trips Revenue Hour Passenger Trips per Revenue Mile = Passenger Trips Revenue Mile Revenue per Passenger Trip = Farebox Revenue Passenger Trips
SERVICE 4 On-Time Performance On Time Performance Uses GPS Technology once the data is compiled GPS Technology installed On Time Performance 2015 2016 YTD 2017 Percentage 89.96% 89.40% 89% *2015 and 2016 data from Annual Reports. Comment Results Comment Results Reviewing comment cards and compare positive vs. negative comments. This year will be a base. Other Comments 2015 2016 YTD 2017 Miscellaneous-Various kinds such as general comments or request for printed materials, or other feedback that is not a complaint or compliment. 66 20 60 Compliments-A polite expression of praise for ECAT employee doing their job or other positive ECAT activity. 32 27 34 Total 98 47 94 ECAT Compliment Details for August 2017 September 2017 can be found in supplemental back up material.
Combined Complaint Totals 5 Current YTD 2017: October 2016 September 2017 ECAT and ADA Paratransit (ECCT) Complaints 2015 2016 YTD 2017 Escambia County Area Transit - ECAT Discourtesy Lack or breach of courtesy; incivility; rudeness 116 122 132 Careless Driving-Driving without due caution. Accidental or unintended, yet poses a danger to drivers and pedestrians 54 47 58 Pass-Up Not stopping for any potential passenger waiting at a designated stop 67 93 141 Carry-By Taking a passenger beyond their desired stop after they have signaled to get off of the bus 9 8 11 Early Bus arrives at a stop before schedule 17 28 32 Late Bus arrives after its scheduled time at a certain stop 36 19 40 Service Frequency of buses that must run from the beginning to the end of a line to adequately service riders 57 38 60 Scheduling/Routing Time of departures/arrivals. Place where buses stop to discharge/pick up passengers 17 29 37 Heating/Cooling Bus air or heat is not working properly 1 1 2 Facilities and Equipment Any part of the bus or facility necessary for safe and effective transport of passengers. Accident-Collision of a bus and any object, regardless of damage, passenger injury, or possible injury 3 10 5 16 7 9 ADA Complaint- complaints alleging discrimination based on disability regarding ECAT services, programs, and facilities pursuant to Code of Federal Regulations (CFR): 40 CFR 27.7; 28 CFR 35.130, 35.140, 35.149. 0 7 0 Escambia County Community Transportation ECCT ADA Paratransit ADA Transportation Service- ECCT ADA paratransit services complaints N/A 6 25 ECAT & ECCT Combined Totals 393 415 552 *Details on YTD 2017 on hand. Previous years detail available upon request. ECAT and ECCT Combined Complaint Validity Rate Total Complaints Valid Complaints * Validity Rate 2016 415 188 45% 17 YTD Total 552 221 40% Monthly Complaint Validity Totals can be found in supplemental back up material. * Note - Complaints are received via email, ECAT website, phone calls, walk-ins, and the ECAT Customer Comment Line. Customer complaints are determined to be valid after an investigation process. Investigations may include, but not limited to: a review of the automatic vehicle locator system, radio logs, on-board videos, passenger statements, or verbal communication with the bus operator.
6 FINANCE Current YTD 2017: October 2016 September 2017 Passenger Trips per Revenue Hour Passenger Trips per Revenue Hour = Passenger Trips Revenue Hour Passenger Trips per Revenue Hour 2015 16 2016 14 YTD 2017* 13 * Passenger Trips per Revenue Hour route specific totals are in the supplemental backup material. Revenue per Passenger Trip Revenue per Passenger Trip = Farebox Revenue Passenger Trips Revenue per Passenger Trip 2015 $0.80 2016 $0.80 YTD 2017* $0.79 * Revenue per Passenger Trip route specific totals are in the supplemental backup material. Fare Box Revenue Farebox Revenue 2015 $ 1,050,276.24 2016 $ 985,528.88 YTD 2017* $ 978,259.66 *Fare Box Revenue route specific totals are in the supplemental backup material. Passenger Trips per Revenue Mile Passenger Trips per Revenue Mile = Passenger Trips Revenue Mile Passenger Trips per Revenue Mile 2015 0.92 2016 0.86 YTD 2017* 0.83 * Passenger Trips per Revenue Mile route specific totals are in the supplemental backup material.