Operational Performance Reporting Manchester Airport March 2018 Departure Punctuality - Mar-18 Last Month Last Year % Change Target Var to Target First Wave 79.8% 88.1% -8.3% 85.0% -5.2% Not First Wave 69.8% 81.8% -12.0% 85.0% -15.2% Grand Total 72.0% 83.3% -11.3% 85.0% -13.0% Departure Punctuality - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 81.9% 84.6% (2.7%) 82.0% -0.1% Not First Wave 69.6% 75.1% (5.5%) 82.0% -12.4% Grand Total 72.2% 77.3% (5.1%) 82.0% -9.8%
ATMs and Passenger Volumes Last Year Passengers MTD Change Last Year % Movements Movements Change Last Year % Passengers Passengers YTD Change Last Year % Movements Movements Flight Passengers Arriving 493,497 430624 15% 3129 2904 8% 6,692,775 5928984 13% 40510 37578 8% 1 Departing 521,725 439700 19% 3125 2912 7% 6,687,850 5890830 14% 40455 37531 8% 1 Total Change % 1,015,222 870324 17% 6254 5816 8% 13,380,625 11819814 13% 80965 75109 8% Arriving 154,098 198349-22% 754 1050-28% 2,984,178 3125233-5% 14845 16003-7% 2 Departing 170,461 203312-16% 766 1054-27% 2,983,855 3091136-3% 14713 15976-8% 2 Total 324,559 401661-19% 1520 2104-28% 5,968,033 6216369-4% 29558 31979-8% Arriving 312,620 317034-1% 3199 3241-1% 4,252,923 4097130 4% 41156 39793 3% 3 Departing 334,044 326771 2% 3191 3247-2% 4,256,958 4053063 5% 41146 39773 3% 3 Total 646,664 643805 0% 6390 6488-2% 8,509,881 8150193 4% 82302 79566 3% Grand Total 1,986,445 1915790 4% 14164 14408-2% 27,858,539 26186376 6% 192825 186654 3%
Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # % Flights with no Delay FLYBE BE 2963 27.3% 592 80% RYANAIR FR 1923 17.7% 518 73% EASYJET EZY 1905 17.5% 607 68% JET2.COM LS 868 8.0% 220 75% TUI TOM 715 6.6% 246 66% BRITISH AIRWAYS BA 617 5.7% 130 79% THOMAS COOK MT 614 5.7% 209 66% LUFTHANSA LH 476 4.4% 136 71% AER LINGUS EI 448 4.1% 116 74% SAS SCANDINAVIAN SK 332 3.1% 94 72% Grand Total 10861 100.0% 2868 74% Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # % Flights with no Delay FLYBE BE 37498 19% 8275 78% RYANAIR FR 25797 13% 7119 72% EASYJET EZY 23109 12% 7840 66% JET2.COM LS 13274 7% 2652 80% TUI TOM 12273 6% 3858 69% THOMAS COOK MT 10732 6% 3697 66% BRITISH AIRWAYS BA 7311 4% 1522 79% MONARCH SCH ZB 6175 3% 1867 70% AER LINGUS EI 5520 3% 840 85% LUFTHANSA LH 5182 3% 1316 75% Grand Total 146871 76% 38986 73%
Departure Punctuality by T1 Punctuality T2 Puntuality T3 Puntuality 68.16% 71.54% 75.87% First Wave Departure Punctuality Operator Name Operator IATA Code # Movements % of Movements Punctuality % LUFTHANSA LH 55 3.6% 92.73% RYANAIR FR 209 13.5% 85.65% FLYBE BE 210 13.6% 85.24% JET2.COM LS 245 15.9% 81.63% EASYJET EZY 334 21.6% 78.74% THOMAS COOK MT 172 11.1% 77.91% BRITISH AIRWAYS BA 72 4.7% 75.00% TUI TOM 189 12.2% 72.49% K.L.M. KL 31 2.0% 70.97% BRUSSELS SN 26 1.7% 65.38% Grand Total 1543 100.0% 80.10%
Monthly Airline Performance by Departure Punctuality Departing Punctuality Ranking Operator Arriving IATA Code Movements Movements Punctuality Departing Punctuality Punctuality Change (Dep- Arr) Inbound Baggage Operator Name 1 GERMANIA ST 10 0.1% 67% 100% 33% 83% 2 CATHAY PACIFIC CX 58 0.4% 62% 93% 31% 90% 3 SAUDIA ARABIAN SV 44 0.3% 45% 91% 45% 64% 4 QATAR AIRWAYS QR 142 1.0% 94% 90% (4%) 92% 5 LOGANAIR LM 279 2.0% 93% 88% (6%) 85% 6 ROYAL AIR MAROC AT 31 0.2% 100% 87% (13%) 94% 7 FINNAIR AY 124 0.9% 85% 84% (2%) 87% 8 VIRGIN ATLANTIC AIRWAYS VS 162 1.1% 65% 83% 17% 84% 9 AUSTRIAN OS 54 0.4% 89% 81% (7%) 85% 10 ICELANDAIR FI 62 0.4% 87% 81% (6%) 52% 11 EASYJET SWITZERLAND EZS 10 0.1% 100% 80% (20%) 60% 12 FLYBE BE 2,963 21.0% 81% 79% (2%) 85% 13 HAINAN HU 28 0.2% 79% 79% 0% 79% 14 AIR TRANSAT TS 18 0.1% 22% 78% 56% 44% 15 BRITISH AIRWAYS BA 617 4.4% 80% 77% (3%) 77% 16 AURIGNY AIR SERVICES GR 118 0.8% 88% 76% (12%) 95% 17 JET2.COM LS 868 6.1% 73% 76% 3% 91% 18 SWISS INTERNATIONAL LX 116 0.8% 90% 76% (14%) 90% AIR LINES 19 AIR FRANCE AF 172 1.2% 77% 74% (2%) 95% 20 LUFTHANSA LH 476 3.4% 70% 73% 3% 95% 21 K.L.M. KL 312 2.2% 85% 73% (12%) 94% 22 SINGAPORE SQ 88 0.6% 82% 73% (9%) 95% 23 VUELING VY 50 0.4% 84% 72% (12%) 96% 24 SAS SCANDINAVIAN SK 332 2.3% 72% 71% (1%) 98% 25 COBALT AIR CO 20 0.1% 90% 70% (20%) 80% 25 IBERIA EXPRESS I2 20 0.1% 90% 70% (20%) 80% 25 UNITED UA 61 0.4% 48% 70% 22% 74% 28 ETIHAD AIRWAYS EY 126 0.9% 90% 70% (21%) 79% 29 RYANAIR FR 1,923 13.6% 76% 70% (7%) 97% 30 THOMAS COOK MT 614 4.3% 63% 69% 6% 87% 31 EASYJET EZY 1,905 13.5% 68% 69% 1% 80% 32 AER LINGUS EI 448 3.2% 81% 67% (15%) 83% 33 AEGEAN A3 18 0.1% 100% 67% (33%) 67% 33 AIR ARABIA 3O 18 0.1% 67% 67% 0% 100% 33 AMERICAN AA 54 0.4% 52% 67% 15% 93% 36 BRUSSELS SN 159 1.1% 66% 66% 0% 94% 37 TUI TOM 715 5.1% 65% 66% 1% 80% 38 P.I.A. PK 80 0.6% 60% 63% 3% 35% 39 EUROWINGS EW 269 1.9% 64% 57% (7%) 93% 40 NORWEGIAN AIR SHUTTLE DY 62 0.4% 74% 55% (19%) 97% 40 OMAN AIR WY 62 0.4% 32% 55% 23% 97% 42 EMIRATES EK 187 1.3% 64% 46% (18%) 66% 43 AIR PORTUGAL TP 104 0.7% 62% 44% (17%) 63% 44 IRAQI AIRWAYS IA 10 0.1% 60% 40% (20%) 100% 45 TURKISH TK 123 0.9% 69% 23% (46%) 31% 46 FREEBIRD FHY 10 0.1% 0% 20% 20% 80% 47 TITAN AIRWAYS ZT 10 0.1% 40% 0% (40%) 20% Grand Total 14,132 100.0% 75% 72% (3%) 86%
Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP) Punctuality Change Operator Arriving Departing Punctuality Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 AIR TRANSAT TS 18 0.1% 22% 78% 56% 44% 2 SAUDIA ARABIAN SV 44 0.3% 45% 91% 45% 64% 3 GERMANIA ST 10 0.1% 67% 100% 33% 83% 4 CATHAY PACIFIC CX 58 0.4% 62% 93% 31% 90% 5 OMAN AIR WY 62 0.4% 32% 55% 23% 97% 6 UNITED UA 61 0.4% 48% 70% 22% 74% 7 FREEBIRD FHY 10 0.1% 0% 20% 20% 80% 8 VIRGIN ATLANTIC AIRWAYS VS 162 1.1% 65% 83% 17% 84% 9 AMERICAN AA 54 0.4% 52% 67% 15% 93% 10 THOMAS COOK MT 614 4.3% 63% 69% 6% 87% 11 LUFTHANSA LH 476 3.4% 70% 73% 3% 95% 12 JET2.COM LS 868 6.1% 73% 76% 3% 91% 13 P.I.A. PK 80 0.6% 60% 63% 3% 35% 14 TUI TOM 715 5.1% 65% 66% 1% 80% 15 EASYJET EZY 1,905 13.5% 68% 69% 1% 80% 16 BRUSSELS SN 159 1.1% 66% 66% 0% 94% 17 HAINAN HU 28 0.2% 79% 79% 0% 79% 17 AIR ARABIA 3O 18 0.1% 67% 67% 0% 100% 19 SAS SCANDINAVIAN SK 332 2.3% 72% 71% (1%) 98% 20 FINNAIR AY 124 0.9% 85% 84% (2%) 87% 21 FLYBE BE 2,963 21.0% 81% 79% (2%) 85% 22 AIR FRANCE AF 172 1.2% 77% 74% (2%) 95% 23 BRITISH AIRWAYS BA 617 4.4% 80% 77% (3%) 77% 24 QATAR AIRWAYS QR 142 1.0% 94% 90% (4%) 92% 25 LOGANAIR LM 279 2.0% 93% 88% (6%) 85% 26 ICELANDAIR FI 62 0.4% 87% 81% (6%) 52% 27 RYANAIR FR 1,923 13.6% 76% 70% (7%) 97% 28 EUROWINGS EW 269 1.9% 64% 57% (7%) 93% 29 AUSTRIAN OS 54 0.4% 89% 81% (7%) 85% 30 SINGAPORE SQ 88 0.6% 82% 73% (9%) 95% 31 K.L.M. KL 312 2.2% 85% 73% (12%) 94% 32 AURIGNY AIR SERVICES GR 118 0.8% 88% 76% (12%) 95% 33 VUELING VY 50 0.4% 84% 72% (12%) 96% 34 ROYAL AIR MAROC AT 31 0.2% 100% 87% (13%) 94% 35 SWISS INTERNATIONAL LX 116 0.8% 90% 76% (14%) 90% AIR LINES 36 AER LINGUS EI 448 3.2% 81% 67% (15%) 83% 37 AIR PORTUGAL TP 104 0.7% 62% 44% (17%) 63% 38 EMIRATES EK 187 1.3% 64% 46% (18%) 66% 39 NORWEGIAN AIR SHUTTLE DY 62 0.4% 74% 55% (19%) 97% 40 EASYJET SWITZERLAND EZS 10 0.1% 100% 80% (20%) 60% 40 COBALT AIR CO 20 0.1% 90% 70% (20%) 80% 40 IBERIA EXPRESS I2 20 0.1% 90% 70% (20%) 80% 40 IRAQI AIRWAYS IA 10 0.1% 60% 40% (20%) 100% 44 ETIHAD AIRWAYS EY 126 0.9% 90% 70% (21%) 79% 45 AEGEAN A3 18 0.1% 100% 67% (33%) 67% 46 TITAN AIRWAYS ZT 10 0.1% 40% 0% (40%) 20% 47 TURKISH TK 123 0.9% 69% 23% (46%) 31% Grand Total 14,132 100.0% 75% 72% (3%) 86%
Monthly Delay Analysis by Airline Operator Name Total Delay Incidents Air Traffic Airline Airport Ground Servicing Misc Reactionary Weather RYANAIR 1421 86 150 311 154 9 219 120 EASYJET 1223 91 245 275 61 72 187 66 FLYBE 616 4 81 125 40 20 74 17 JET2.COM 423 60 45 88 31 8 27 59 TUI 390 47 73 81 14 14 33 38 THOMAS COOK 273 15 77 38 15 7 19 16 BRITISH AIRWAYS 222 9 26 34 25 15 44 24 LUFTHANSA 214 36 20 40 3 6 80 17 AER LINGUS 209 2 7 37 11 9 76 7 EUROWINGS 199 8 17 47 3 10 69 2 TURKISH 192 23 10 24 16 36 28 8 EMIRATES 187 15 4 26 3 29 37 21 AIR PORTUGAL 120 7 8 13 11 2 32 4 SAS SCANDINAVIAN 119 21 5 4 2 47 8 BRUSSELS 118 2 24 21 5 5 14 14 K.L.M. 87 10 6 11 6 6 13 13 ETIHAD AIRWAYS 79 19 7 19 3 4 8 6 SWISS INTERNATIONAL AIR LINES 67 19 2 10 4 15 3 FINNAIR 63 2 12 28 3 2 8 3 AURIGNY AIR SERVICES 57 3 10 2 1 18 7 AIR FRANCE 54 8 8 4 2 17 OMAN AIR 52 2 7 2 4 6 18 1 SINGAPORE 51 3 10 9 1 2 5 5 VIRGIN ATLANTIC AIRWAYS 51 9 9 2 4 6 7 LOGANAIR 50 3 7 13 6 10 3 P.I.A. 50 3 4 1 2 3 17 1 QATAR AIRWAYS 44 4 5 13 5 1 5 4 NORWEGIAN AIR SHUTTLE 35 6 4 1 2 9 4 AMERICAN 33 1 5 3 14 2 VUELING 27 3 4 3 2 6 1 UNITED 22 5 2 1 7 4 AEGEAN 19 1 4 4 1 3 HAINAN 19 1 5 8 3 1 ICELANDAIR 16 1 2 3 3 2 AUSTRIAN 16 8 1 1 3 1 FREEBIRD 15 5 1 1 1 TITAN AIRWAYS 15 1 2 2 3 IBERIA EXPRESS 14 1 2 2 1 3 1 AIR TRANSAT 11 2 6 3 EASYJET SWITZERLAND 10 1 1 2 3 1 CATHAY PACIFIC 10 1 2 3 1 ORANGE 2 FLY 9 2 COBALT AIR 9 4 2 2 SAUDIA ARABIAN 9 1 3 3 1 1 ROYAL AIR MAROC 8 2 2 3 AIR ARABIA 5 1 2 IRAQI AIRWAYS 5 1 EUROPE AIRPOST 4 2 1 CORENDON DUTCH 2 1 ENTER AIR 2 1 1 GERMANIA 1 1 THOMAS COOK AS 1 1 PRIVILEGE STYLE S.A 1 1 TUIFLY 1 1 CONDOR 1 1
Grand Total 491 938 1344 465 283 1192 494
Percentage of - By Event Delay Category Code Description % of Total Air Traffic Control 9.4% Airline 18.7% Airport 25.3% Ground Servicing 8.8% Miscellaneous 5.4% Reactionary 22.5% Unknown 0.0% Unknown Delay Category Code 0.1% Weather 9.8% Percentage of - By Time Delay Category Code Description % of Total Air Traffic Control 6.8% Airline 21.9% Airport 10.0% Ground Servicing 5.5% Miscellaneous 3.1% Reactionary 36.5% Unknown 0.0% Unknown Delay Category Code 0.0% Weather 16.1%
Departing Taxi Times Arriving Taxi Times Manchester Operator Name 1 AEGEAN 23 AER LINGUS 14 Average Taxi Times 2 3 AIR ARABIA 14 AIR CONTRACTORS (ABR) 12 AIR FRANCE 13 AIR PORTUGAL 16 AIR TRANSAT 23 AMERICAN 21 AURIGNY AIR SERVICES 11 AUSTRIAN 16 BRITISH AIRWAYS 13 BRUSSELS 15 CATHAY PACIFIC 26 COBALT AIR 18 CONDOR 16 CORENDON DUTCH 15 EASYJET 13 EASYJET SWITZERLAND 11 EMIRATES 20 ENTER AIR 16 ETIHAD AIRWAYS 17 EUROPE AIRPOST 18 EUROWINGS 13 FINNAIR 13 FLYBE 14 FREEBIRD 15 GERMANIA 16 HAINAN 21 IBERIA EXPRESS 16 ICELANDAIR 16 IRAQI AIRWAYS 14 JET2.COM 17 K.L.M. 12 LOGANAIR 2 LUFTHANSA 13 NORWEGIAN AIR SHUTTLE 17 OMAN AIR 22 ORANGE 2 FLY 24 P.I.A. 19 PRIVILEGE STYLE S.A 23 QATAR AIRWAYS 20 ROYAL AIR MAROC 16 RYANAIR 13 SAS SCANDINAVIAN 16-10 SAUDIA ARABIAN 19 SINGAPORE 20 SWISS INTERNATIONAL AIR LINES 13 THOMAS COOK 20 THOMAS COOK AS 11 TITAN AIRWAYS 14 TUI 18 TUIFLY 13 TURKISH 18 UNITED 22 VIRGIN ATLANTIC AIRWAYS 23 VLM AIRWAYS 19 VUELING 14 Grand Total 15 20 13 Manchester Operator Name 1 AEGEAN 7 AER LINGUS 5 Average Taxi Times 2 3 AIR ARABIA 6 AIR CONTRACTORS (ABR) 6 AIR FRANCE 5 AIR PORTUGAL 7 AIR TRANSAT 12 ALITALIA 6 AMERICAN 9 AURIGNY AIR SERVICES 5 AUSTRIAN 8 BRITISH AIRWAYS 5 BRUSSELS 7 CATHAY PACIFIC 8 COBALT AIR 8 CONDOR 10 CORENDON DUTCH 8 EASYJET 4 EASYJET SWITZERLAND 4 EMIRATES 10 ENTER AIR 11 ETIHAD AIRWAYS 9 EUROWINGS 7 FINNAIR 8 FLYBE 7 FREEBIRD 9 GERMANIA 19 HAINAN 10 IBERIA EXPRESS 6 ICELANDAIR 7 IRAQI AIRWAYS 6 JET2.COM 7 K.L.M. 4 LOGANAIR 26 5 LUFTHANSA 6 NORWEGIAN AIR SHUTTLE 6 OMAN AIR 11 P.I.A. 12 PRIVILEGE STYLE S.A 6 QATAR AIRWAYS 10 ROYAL AIR MAROC 9 RYANAIR 10 6 SAS SCANDINAVIAN 6 SAUDIA ARABIAN 14 SINGAPORE 13 SWISS INTERNATIONAL AIR LINES 7 THOMAS COOK 10 THOMAS COOK AS -12 TITAN AIRWAYS 8 TUI 8 TUIFLY 6 TURKISH 8 UNITED 9 0 VIRGIN ATLANTIC AIRWAYS 12 VLM AIRWAYS 5 7 VUELING 6 Grand Total 6 10 6
Summary of Baggage Performance Baggage Category Arriving Passengers Arriving Movements Average Time to First Bag Average TIme to Last Bag Volume Last Bag SLA Missed Last Bag % A 97,571 265 13 44 66 75% B 615,979 3645 16 26 430 88% C 168,514 1583 15 22 299 81% D 78,151 1589 12 16 225 86% Unknown 0 Grand Total 960,215 7082 86% Baggage Performance by Description Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % 1 493,497 3129 17 27 504 84% 2 154,098 754 13 33 150 80% 3 312,620 3199 12 18 366 89% Grand Total 960,215 7082 86% Baggage SLA by Handling Agent Ramp Handling Agent Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % Aviator 91,282 511 16 26 47 91% Dnata Ops 84,508 417 12 27 55 87% Flight Support 4,413 38 12 23 1 97% Menzies 352,941 3584 16 22 649 82% Premiere Handling 2,575 61 11 14 5 92% Swissport 348,158 2035 13 25 223 89% Jet2 76,338 436 16 27 40 91% Grand Total 960,215 7082 86%