February-March 2016
LEMON TREE PREMIER, CITY CENTER OPENS It was show time at Gurgaon when Lemon Tree Premier, City Center raised its curtains to welcome its first guests this February, unveiling its new age boutique styled avtaar! A deck of steps pave way through landscaped greens into this inspiringly fresh and stylish hotel. Dressed in rustic leather, light hues of textured wood, vibrant stain glass and stone patterned walls, it houses 61 rooms along with an array of Food and Beverage options, a fully equipped fitness center and a rooftop swimming pool, creating living environments that are as beautiful as they are functional. This hotel s innovative, free-flowing lobby spaces integrate a hip Citrus Café and Republic of Noodles that are complimented by a trendy bar. The retro-inspired multi functional setting is accentuated by show kitchens and decorated with black metal screens and backlighting. The lobby also has mood music and lighting, that s sure to elevate the guest experience manifold. For what words fail to express, these pictures say it all!
GLIMPSES OF THE REFRESHED LEMON TREE PREMIER; THE ATRIUM, AHMEDABAD The hotel reopened its door to guests mid February
Upasna Reddy Vice President of Apollo Chairty & Editor of B Positive, Lifetime WellnessRx International Limited, Apollo Group of Hospitals and wife of Telugu hero Ram Charan, visited LTPHY1 for the book launch of Is your child ready to face the world, along with Ravi Teja, the popular Telugu actor who was ranked 50th in the Forbes India list of top 100 Celebrities in 2012 with an annual income of Rs.15.5 crores. Rajneesh Duggal Indian film actor and a former model, stayed at Lemon Tree Hotel, Indore, while in the city to promote his new film. He was adjudged winner of Grasim Mr. India title in 2003, the runner up in Mr. International and the winner of Kingfisher Model of the year contest 2005. In May 2014, he also won the reality stunt show, Khatron Ke Khiladi Season-5 and made his Bollywood debut with Vikram Bhatt's thriller 1920. Dalip Singh Rana alias The Great Khali Indian promoter, actor, and professional wrestler visited RFHJP. Best known for his time with WWE, in 2007, he became the World Heavyweight Champion but has spent most of his career as a singles superstar. Before embarking on his professional career, he was an officer for the Punjab Police. He has appeared in four Hollywood films, two Bollywood films, and several television shows.
Lemon Tree Smiles was declared the Best Loyalty Program in the Service Sector category at the 9 th Loyalty Awards presented By AIMIA. The decorous award ceremony, got leading brands together, across all verticals including retail, travel, financial services, healthcare, telecom, etc to felicitate the best in loyalty. This award applauds our ability to recognize loyalty, deliver exceptional experiences. It acknowledges us as a hospitality company that understands its customers and is continuously driving guest engagement, delight and retention! Every nomination was researched and thoroughly evaluated by a core advisory member team that comprised of industry professionals like Subhankar Mukherjee, Senior VP & Head - HDFC Bank, Deepali Nair, Chief Marketing Officer-Mahindra Holidays and Madhu Joshi, Director - Marketing & Communication, Accor Hotels. All nominees underwent a transparent assessment process to avoid ambiguity and build 100% credibility. We shared the honor with Jet Airways, who were declared joint winners in this category with us. Trident Privilege (Oberoi group s loyalty programme) had been winning this accolade in the earlier years. We knocked them off the perch. A big high-five and a pat on the back to the Lemon Tree Smiles team and hotel Champions for working ceaselessly towards adding that extra zing to guest stays! We wish you many more milestones and great times ahead!
JANUARY FEBRUARY Top Mentions Meet our in operations who got the maximum appreciation from guests on TripAdvisor & GSTS for their refreshing service Mithilesh F&B Service RFHDL 390 Anil Rawat F&B Service RFHDL 299 Upender Prasad Food Production RFHDL 232 Sajjad F&B Service RFHJP 108 Munish Food Production RFHJP 88 Naveen F&B Service RFHDL 242 Vijay F&B Service RFHDL 226 Yadab Subedi Front Office LTHAH 174 Renu Chodhary Front Office LTPJP1 145 Praveen Food Production RFHJP 139
Top Mentions Meet our in sales who have garnered the maximum revenue from room nights and put up a truly spirited performance. Location Room Nights Income(lacs) Eleazar Prakash Cluster 1-Hyderabad 2,835 90.53L Sunil Sanku Cluster 1-Mumbai 1,645 57.06L Praveen Kumar Cluster 1-Hyderabad 1,787 53.43L Mridul Bhushan Cluster 2-Jaipur 803 21.67 L Amit Tiwari Cluster 2-Vadodara 466 14.97L Location Room Nights Income(lacs) Sanju Kumari Cluster 1-Delhi 2,111 61.79L Eleazar Prakash Cluster 1-Hyderabad 2,002 61.76L Praveen Kumar Cluster 1-Hyderabad 1,414 53.99L Saurabh Faujdar Cluster 2-Jaipur 746 23.97L Amit Tiwari Cluster 2-Vadodara 772 19.06L JANUARY FEBRUARY
LTHGB: Going Jalebis LTHCN2: Men in Arms RFHDL: Popcorn Art LTHIN: Bulls eye! LTHAR: Pitching it up LTHGB: The Good Old Musical Chair RFHJP: All dressed up LTEDM: Game On LTHWF Spicing it up
From LTPGN2 Files When the newly opened hotel faced a shortage of kitchen staff, KHIM, Chef of Republic of Noodles, took it upon himself to support his team. He not only performed his erstwhile duties of preparing food with diligence, but also mopped and cleaned the kitchen floor time and again. He infact extended his shifts so-as-to assist his fellow coworkers and share their workload. During the critical pre-opening period he also stayed back at the hotel, performing duties of a Sous Chef, in the absence of one, for two consecutive months. From RFHHY Files Security guard, Santosh of RFHHY played a responsive host and chaffer, to a grumpy guest, when he offered to drop him to Hyderabad Convention Center from LTHGB early in the morning, in the absence of the hotel chaffer. An evening earlier, the guest had been very vocal about his stay experience and had expressed his dissatisfaction to the hotel staff in no uncertain words. This out-ofthe- way service left the guest satisfied and pleased, turning an unhappy guest experience into a good one. Super job, Santosh! From LTPJP1 Files When Tejveer Singh realized that a foreign guest, who was a part of a large group that had checked out a short while ago, had left his passport behind in the room, he wasted no time to take it upon himself to return it. On his bike, he travelled the distance to the office of SITA travels and traced the guest and handed over the forgotten passport to its rightful owner. From LTHAR Files Mudassir Nazer and some staff members of LTHAR went above and beyond their call of duty, to help a Chinese couple in distress, when the lady guest suddenly fell unwell and had to be rushed to the hospital. Not only did Mudassir arrange for a cab drop to the hospital, but also fixed the doctor s appointment, arranged for hotel food during the ailing guests term at the hospital, and even played interpreter for all interactions that were necessary, to ensure the lady guests treatment and well being. Additionally, his other colleagues namely, Niranjan, Ramchandra Deshmukh, Rahul Kokare and Harun Sheikh, took turns to make certain the guests always had on ground support at the hospital. They helped them in buying medicines, accompanying them for x-rays and ensured a smooth discharge. The overwhelmed guests, in a heartfelt letter to the HGM, thanked and appreciated Team LTHAR for this timely assistance and a warm response. Well done guys, for going all out to help someone in need. You make us proud.
LTHIN: Bazzar Buzz LTHGB: Leapfrogging LTHAH: Monkeying Around LTHVD: On stream and loving it! LTHAR: Putting their best foot forward
Total Revenue (Rs Lakhs) Lemon Tree Premier RPD Lemon Tree Hotels FINANCIAL PERFORMANCE FOR JANUARY 2016 LTPBL1 242 145 LTPGN1 132 65 LTPHY1 448 190 LTPJP1 145 90 LTPDL1 436 222 Total Revenue (Rs Lakhs) RPD LTHAH 105 80 Red Fox Hotels LTHAR LTHEC 171 218 87 130 Total Revenue (Rs Lakhs) RPD LTHCD LTHCN 97 148 69 86 RFHED 68 69 RFHJP 120 141 RFHHY 130 105 LTEDM LTABR LTHUV 61 180 51 51 54 40 RFHDL 181 184 Total Revenue (Rs Lakhs) Total Group RPD Total 3774 2368 LTHIN LTVLR LTHHP LTHWF LTHDN LTHCN2 LTHGB LTHVD 116 50 104 127 66 82 246 52 85 21 97 96 41 37 144 41
GSTS Lemon Tree Premier Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return LTPBL1 92.27% 91.77% 92.84% 94.65% 93.46% LTPGN1 89.57% 90.91% 86.08% 90.52% 88.84% 2016 LTPHY1 93.48% 94.44% 93.01% 94.47% 93.75% LTPJP1 89.28% 90.61% 89.25% 90.01% 88.68% LTPDL1 91.46% 91.55% 90.33% 92.38% 90.44% FOR JANUARY Lemon Tree Hotels Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return LTHAH 96.29% 98.09% 92.90% 99.48% 99.39% LTHAR 91.53% 94.23% 92.75% 96.42% 96.95% LTHEC 87.80% 88.85% 88.44% 90.24% 90.09% LTHWF 91.87% 94.79% 93.91% 91.84% 86.01% LTHCD 93.66% 93.03% 91.38% 94.29% 94.04% LTHCN 91.92% 93.33% 89.20% 81.35% 81.86% LTEDM 95.53% 97.60% 93.04% 97.57% 98.04% LTABR 89.99% 91.99% 85.42% 90.00% 86.34% LTHUV 86.68% 88.72% 86.21% 90.05% 89.64% LTHIN 91.76% 93.91% 92.58% 99.17% 99.03% LTVLR 89.58% 91.36% 87.57% 89.14% 87.90% LTHHP 85.02% 85.21% 84.60% 87.79% 88.62% LTHDN 91.77% 96.16% 93.29% 93.56% 86.73% LTHCN2 93.88% 93.94% 89.13% 93.63% 91.83% LTHGB 90.08% 91.50% 86.15% 92.02% 89.74% LTHVD 85.36% 88.13% 86.32% 88.53% 88.48% Red Fox Hotels Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return RFHED 94.05% 97.60% 93.26% 91.75% 93.53% RFHJP 90.73% 90.78% 89.97% 91.68% 91.33% RFHHY 90.02% 90.73% 90.72% 91.59% 89.97% RFHDL 92.71% 93.60% 91.14% 93.64% 91.46%
As a part of the Get Fit initiative, some of the RFHJP staff participated in the Jaipur Marathon while others cheered on and motivated their team members. Team RFHJP also also distributed water bottles and fresh oranges to help energize all runners throughout the event. LTHUV organized an interactive learning session to enhance their English proficiency and linguistic skills. Good going Team! All Teams @ LTH have been toiling away all month to make the areas in and around their hotels neat and clean. Three cheers to the Swachch Bharat Abhiyaan and a pat on the back everyone for ceaselessly contributing to this noble cause. RFHHY organized a health camp for its employees this month. While a group of medical experts oversaw and conducted a general checkup of each employee; an on- ground health counselor advised the staff on adopting a healthy way of life!
Manmohan Panda Engg LTPBL1 Anil Kumar Fin LTPGN1 Delleshwari M HK LTPHY1 Govind Singh F&B Pdt LTPJP1 Kuldeep Vats HK LTPDL1 Hitendra Panchal HK LTHAH Rajehwar Patil F&B LTHAR Manohar Singh F&B Pdt LTHEC Shiv Shankar F&B LTHWF Kesvan Security LTHCN Anil Siswal F&B Pdt LTHDN Rahul Sehrawat FO LTHUV Praveen Kumar F&B Pdt LTEDM Shailendra Singh FO LTABR Seema Kumari HK LTHCD Ramesh Tadvela F&B Pdt LTHIN Jishnu Vijayan HK LTVLR Kaustabh K Sales LTHHP Suresh S Engg LTHCN2 Venkatesh Kr Engg LTHGB Anand Singh HK RFHDL JANUARY Abhishek Anand FO RFHED Braj Mohan Fin RFHJP K Siddi Raju F&B RFHHY Vikas Singh F&B Pdt LTHVD
Shyam Dahel F&B LTPBL1 Bhupinder Singh F&B Pdt LTPGN1 Guddu Anand FO LTPHY1 Ankush Mankotia Security LTPDL1 Suresh Kumar FO LTPJP1 Mohalta Kumari F&B Pdt LTHAH Mahindernath D FO LTHCN Madan Bhardwaj F&B Pdt LTHAR Tarbez FO LTHEC Ravinder Pandey F&B LTHWF Ankush Tyagi FO LTHIN Chinmay Lagate HK LTHHP Nikhil Nishant F&B LTEDM Shankar Singh F&B LTABR Dhirminder Giri HK LTHCD Himanshu Pant FO LTHDN Vikram Singh Engg LTHUV Linu Thomas F&B LTVLR Om Prakash F&B RFHED Gnanasekar S Security LTHCN2 Devender Kr F&B Pdt LTHGB JANUARY Abhishek Mathur FO RFHJP Praveen Kumar F&B Pdt RFHDL Jitender Panda Engg RFHHY Pankaj Vaghela Security LTHVD
Sakir Ali F&B Pdt LTPBL1 Neeraj Kumar F&B LTPGN1 B. Venkatesh F&B LTPHY1 Akshat Mathur F&B LTPJP1 Shani Chettri F&B LTHAH Mudassir Nazer FO LTHAR Madhusudan G FO LTHEC Bharthiyar Kr FO LTHWF Sanjeev Kumar Engg LTPDL1 Emraan Ellahie FO LTHDN Satish Kumar F&B LTHCN Sunil Kumar Engg LTEDM Gokuldas Panwar Engg LTABR Ajay Thapa Sales LTHCD Kapil Kumar FO LTHUV Anesh Yadav HK LTHIN Ranjith B FO LTVLR Mauli Chowgule F&B LTHHP Jayesh G HK LTHCN2 M. Venkatesham Engg LTHGB Praveen Kumar F&B Pdt RFHDL JANUARY Parvinder Kaur HK RFHED Mahima Singh Engg RFHJP Y Srinivasa Reddy Engg RFHHY Pori Chetia HK LTHVD
Lohri Celebrations across Lemon Tree Hotels
Total Revenue (Rs Lakhs) Lemon Tree Premier RPD Lemon Tree Hotels FINANCIAL PERFORMANCE FOR FEBRUARY 2016 LTPBL1 261 157 LTPGN1 150 71 LTPHY1 348 199 LTPJP1 122 92 LTPDL1 500 250 Total Revenue (Rs Lakhs) RPD LTPCC 19 9 LTHAH 94 77 Red Fox Hotels LTHAR LTHEC 177 224 90 139 Total Revenue (Rs Lakhs) RFHED 86 70 RPD RFHJP 103 139 RFHHY 106 111 RFHDL 217 177 LTHCD LTHCN LTEDM LTABR LTHUV LTHIN LTVLR 91 160 61 159 57 113 38 69 90 51 58 43 86 18 Total Group LTHHP LTHWF 103 130 107 104 Total Revenue (Rs Lakhs) RPD Total 3704 2458 LTHDN LTHCN2 LTHGB LTHVD LTHDH 72 99 157 53 1 44 47 114 42 1
GSTS 2016 FOR JANUARY Lemon Tree Premier Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return LTPBL1 92.53% 93.48% 92.82% 94.18% 92.13% LTPGN1 90.51% 91.31% 87.50% 89.31% 86.70% LTPHY1 92.32% 93.32% 91.91% 94.07% 93.19% LTPJP1 88.29% 89.74% 90.21% 89.42% 87.99% LTPDL1 94.07% 94.94% 92.33% 94.39% 93.08% Lemon Tree Hotels Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return LTHAH 96.29% 98.09% 92.90% 99.48% 99.39% LTHAR 91.53% 94.23% 92.75% 96.42% 96.95% LTHEC 87.80% 88.85% 88.44% 90.24% 90.09% LTHWF 91.87% 94.79% 93.91% 91.84% 86.01% LTHCD 93.66% 93.03% 91.38% 94.29% 94.04% LTHCN 91.92% 93.33% 89.20% 81.35% 81.86% LTEDM 95.53% 97.60% 93.04% 97.57% 98.04% LTABR 89.99% 91.99% 85.42% 90.00% 86.34% LTHUV 86.68% 88.72% 86.21% 90.05% 89.64% LTHIN 91.76% 93.91% 92.58% 99.17% 99.03% LTVLR 89.58% 91.36% 87.57% 89.14% 87.90% LTHHP 85.02% 85.21% 84.60% 87.79% 88.62% LTHDN 91.77% 96.16% 93.29% 93.56% 86.73% LTHCN2 93.88% 93.94% 89.13% 93.63% 91.83% LTHGB 90.08% 91.50% 86.15% 92.02% 89.74% LTHVD 85.36% 88.13% 86.32% 88.53% 88.48% Red Fox Hotels Overall Scores Overall Satisfaction Value For Money Will You Recommend Will You Return RFHED 92.04% 96.10% 86.87% 92.83% 94.80% RFHJP 95.01% 95.29% 94.66% 94.73% 93.84% RFHHY 90.05% 89.75% 89.70% 90.20% 89.18% RFHDL 88.62% 88.27% 85.45% 88.22% 85.75%
Vipul S F&B LTPBL1 Rakesh Kumar F&B LTPGN1 Mani Krishna Engg LTPHY1 Anung Pegu FO LTPJP1 Ankit Kumar FO LTPDL1 Suraj Diwakar Store LTHAH Khalil Deshukh F&B LTHAR Banu Prasad Fin LTHEC Anupam S F&B Pdt LTHWF Mohan Abbas HK LTHCN Subodh Kr. HK LTHDN Jai Singh Engg LTHUV Anshul Dogra Fin LTEDM Pankaj Kumar F&B LTABR Pankaj Kumar F&B LTHCD Dharmendra Tiwari F&B LTHIN Ranjth B FO LTVLR Sachin Bhagwat Engg LTHHP Ravinder Singh F&B Pdt LTHCN2 U. Ajay F&B LTHGB Nitesh Rai FO RFHDL FEBRUARY Surendra Singh Fi&B Pdt RFHJP Krushna Nayak HK RFHHY Rakesh Sah F&B Pdt LTHVD Rakesh Kumar F&B Pdt LTPGN2
Saurav Nayak F&B LTPBL1 Bhupinder Singh FO LTPGN1 Mandeep Rana F&B Pdt LTPHY1 Mahender Rawat F&B Pdt LTPDL1 Gayadhar Malik Security LTPJP1 Anurag Shrivastva HK LTHAH Mohan Krishna Sales LTHCN Prahlad Dhange Engg LTHAR Sakthivel Kr. Store LTHEC Saumendra Das FO LTHWF Mohit Dhingra HK LTHIN Sunil Chand F&B Pdt LTHHP Shekhar Gaur FO LTEDM Bhuvan Galan F&B Pdt LTABR Sohan Rawat F&B Pdt LTHCD Vipin Thapliyal F&B LTHDN Dipak Kumar HK LTHUV Linu Thomas F&B LTVLR Kapil Kumar Engg LTPGN2 Manikandan E F&B LTHCN2 M. Pradhan F&B LTHGB FEBRUARY Chirag Dhawan FO RFHJP Ankush Mankotia Security LTPDL1 Mangum Shrinivasu Engg RFHHY Ashika Ghune FO LTHVD
Raju Phukan HK LTPBL1 Raj Bahadur HK LTPGN1 Passang Bhutia FO LTPHY1 Anung Pegu FO LTPJP1 Saddik Parvez F&B Pdt LTHAH Hauran Shaikh Sales LTHAR Anupam Kundu F&B Pdt LTHEC Debu Paik F&B Pdt LTHWF Priyanka Kumari F&B LTPDL1 Mandeep Negi F&B Pdt LTHDN P. Palani Store LTHCN Kanika Adalka HK LTEDM Binod Rana FO LTABR Sanjay Dogra HK LTHCD Vikas Kumar F&B Pdt LTHUV Nitisha Solanki F&B LTHIN Soumya P FO LTVLR Santosh Makar Fin LTHHP Krishanraj P Store LTHCN2 Simma Surya FO LTHGB Bhupendra Singh F&B RFHJP FEBRUARY Januki B F&B RFHHY Hitesh Kalita F&B LTHVD Vinod Rawat Store LTPCC Thoithoiba Singh HK LTPGN2
LTPDL1 & RFHDL came together to organize a First Aid Workshop to educate and train staff about the importance of responding quickly and effectively to emergencies, such as heart attacks, choking, or electrocution etc when faced with such a situations at work. Needless to say the sessions were very informative. This month RFHHY, attained Rank#3 out of 296 hotels in the city. This first-time-ever fete by the hotel, paved way for gala celebrations. Besides the dancing and merry making, the jubilant hotel staff also expressed their joy by cutting a cake and enjoying a delicious feast! RFHED celebrated Makar Sankranti differently by distributing warm blankets and linen to the poor and hom the sessions were very informative and full of valuable advice. eless, in and around their vicinity. Well done RFHED, indeed a noble way to spread warmth and cheer in the winter. LTPHY1 & RFHHY turned 5, this month. Besides the fervor and festivities that followed at the hotels anniversary celebrations, the hotel teams also visited an orphanage nearby to share their joy and spread cheer by serving the occupants a hearty meal!! Goodness goes a long way, so keep it up people!
A refreshed LTPAH1, opened its doors to guests in a brand new avataar on 15 th February, and threw a Bookers Party to celebrate its re-opening! We wish you all the best Team LTPAH1 for a roaring new beginning and good times ahead!! LTHCN made heads turn with its 7th Anniversary celebrations. From a visit to an orphanage, to organizing a blood donation camp on campus, the hotel team spared no effort in contributing towards a noble cause. A staff party too was on planned, where staff members were seen dancing and singing through the wee hours of the evening, rejoicing and celebrating their special day. The party ended on a high with the ceremonial cutting of a 2-tier cake. Congratulations LTHCN for being 7up!! It was happy birthday time at LTHHP as well! Amidst festivities and celebrations, the jubilant hotel team, decided to together cut the ceremonial cake together! Three cheers to team spirit! Wish you happy times ahead! LTPGN2(City Center) held its first Town hall at the end of the month. The enthusiastic team spend an hour discussing the opportunities and challenges of its stylish new hotel and bonded over tea and snacks.
REPUBLIC DAY CELEBRATIONS AT LEMON TREE HOTELS