SPONSORSHIP PROSPECTUS 2016-2017 exposure and engagement with key purchasing decision makers within the local government sector
2 ABOUT THE NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK The National Local Government Customer Service Network is the peak industry body for customer service professionals within the Australian Local Government sector. Our association celebrated 20 years of supporting our members in 2015. Currently with over 150 Council members across the nation, we are expecting our membership to grow further in 2016/2017. Members include Directors, Senior Managers and Coordinators whose portfolios include customer service with many also responsible for other sections within Council including IT, communications, records management and community development. Big budgets! Our members have an average customer service annual operating budget of $1.2 million in addition to capital expenditure. Many products and services purchased by our members do not require a formal tender process, therefore they directly request quotes from businesses they already know. Our digital platforms, National Conference, award program, annual magazine and events are ideal ways to effectively reach local government decision makers. EXPOSE YOUR BUSINESS TODAY!
A ANNUAL SPONSORSHIP 3 Our annual partnership program enables quality and relevant businesses to expose their products and services to our members throughout the year through a variety of channels. Many of our 2015/2016 sponsors have been a part of the Network s family for over 10 years. Platinum Sponsors receive additional benefit from our team s insight into leveraging your investment to maximise return on investment. livepro s partnership with the Network over the past year has surpassed our expectations and goals. We have partnered with many organisations, and have found the Network to be the most professional and enthusiastic in supporting sponsors and members. The Executive committee have an obvious determination to work with its sponsors to ensure they optimise every opportunity to achieve a return on investment. Partnering with the Network is definitely one of the best decisions I have made to grow livepro within the local government sector. Brad Shaw, Managing Director, livepro 2015/2016 Platinum Sponsor Standard Sponsor Deluxe Sponsor Premium Sponsor* Sponsor Listing on the member database Yes Yes Yes Access to Quarterly Meetings (limit of 2 attendees) Yes Yes Yes Access to Members Only sections of the website Yes Yes Yes Company Logo and link on our home page Yes Yes Yes Company Profile on Our Sponsors' page Yes Yes Yes Member Only Specials on our website Yes Yes Yes Access to our member database No Yes Yes Opportunity to present at network meetings (travel No 1 2 and related expenses at sponsor s on cost) Article in enewsletter No 1 per year 2 per year Ability to participate in online forum No No Yes Access to enable you to post latest product and No No Yes company news Annual Fees $1000+GST $2000+GST $3500+GST * Platinum Sponsorship: Only one company is permissible per product and/or service type. Annual Sponsors benefit from subsidised Conference and Award Sponsorship opportunities. Our major annual event enables your business to quickly form relationships with purchasing decision makers. Annual sponsors can select any of the options set out below (further details are provided on page 5). Silver Sponsor Gold Sponsor Platinum Sponsor $2000 + GST $3000 + GST $5000 + GST
4 ANNUAL CONFERENCE AND AWARDS ABOUT THE CONFERENCE The National Conference is a highlight of the Network s calendar of events. Held annually, this year s conference will be staged from 19-21 October in Wollongong. ABOUT THE DELEGATES For Directors, Managers and Team Leaders working in Customer Service and frontline customer service staff in local government across Australia. Generally 80-120 delegates attend the conference, however based on the 2015 Conference success, these numbers may rise in 2016. ABOUT THE AWARDS The National Local Government Customer Service Network understands the importance of recognising, rewarding and show casing the achievement of customer service professionals and Councils and therefore launched the prestigious National Local Government Customer Service Awards in 2015. The Awards Gala Dinner will be held on 20 October 2016 in Wollongong. AWARD CATEGORIES National Customer Service Excellence Award the pinnacle award Customer Service Team of the Year Award Customer Focus Innovations Award Customer Service Strategy Award Customer Contact Excellence Award Customer Service Leader of the Year Award Customer Service Individual of the Year Award Member Recognition Award
2016 CONFERENCE AND AWARDS SPONSORSHIP OPPORTUNITIES Silver Gold Platinum PROMOTING YOUR BRAND Acknowledgement on the NLGCSN website (in the Yes Yes Yes six months leading up to the 2016 conference, the website attracted nearly 4000 unique visitors with over 10,000 pageviews) Acknowledgement in our monthly enewsletter (200 + Yes Yes Yes circulation) Acknowledgement in our Annual Magazine (approx. Yes Yes Yes 1000 circulation /12,400 anticipated readership) Acknowledgement at your sponsor level during the Yes Yes Yes conference (including the Gala Award Dinner) with your provided pop-up banner signage displayed in the main conference room Acknowledgement at your sponsor level including the Yes Yes Yes sponsor logo in all material relating to the conference both in the lead up, during and after the event Promotional inserts in the delegates satchel to be 1 2 2 provided to the network by 26 September 2016 Acknowledgement in the conference program to be Yes Yes Yes distributed at registration Complimentary exhibition space for the duration Yes Yes Yes of the conference (allocation based on sponsorship level) Award Category Sponsor (allocation based on Yes Yes Yes sponsorship level. Gold and Silver level are cosponsored) Invitation the award at the dinner Yes Yes Yes Invitation to be part of the awards judging panel Yes Yes Yes Complimentary lunch, morning and afternoon tea for Yes Yes Yes up to two staff manning the stand On Stage Conference Spotlight Session No 10 mins 15 mins Invitation to provide a table gift to dinner guests No Yes Yes Sponsors logo on delegate name badges No No Yes NETWORKING Sponsor Networking and Team Building Sessions Yes Yes Yes Complimentary day delegate registrations to the No No 1 conference (excl. accommodation and breakfast) Complimentary tickets to the Awards Gala Dinner on 20 October 2016 1 1 2 INVESTMENT (ANNUAL SPONSORS ONLY) INCL. GST $2200 $3300 $5500 INVESTMENT (NON-ANNUAL SPONSORS) INCL. GST $3300 $4400 $6600 DELEGATE BAG INSERTS - NON CONFERENCE SPONSORS COST: $440 inclusive of GST (Annual Network Sponsors) COST: $880 inclusive of GST (Non-Annual Network Sponsors) An opportunity to provide a promotional flyer and/or promotional item to be inserted into the Conference satchel. This would need to be provided at least one month prior to the Conference. Prior to finalising your inserts, the items must be approved by National Local Government Customer Service Network Executive Committee. 5 Our conference and awards program provide exceptional value to our selected partners Some of the feedback from the 2015 Conference I am still buzzing from the conference, what a fantastic couple of days. Words cannot explain how incredible it was. I am so inspired and excited about the things to come. -Sorell Council, TAS I am feeling confident that I have generated a number of leads for some consulting work, and aside from that, I got a lot out of the other presentations. And I had fun! -Sponsor, The Human Equation Many thanks for running a most enjoyable and productive conference. iplatinum look forward to participating again next year. -Sponsor, iplatinum
Meet some of the Executive Committee: From L-to-R: Donna, Trevor, Pauline, Beth, Tenneale, Clare and Damien Thank you to our 2015/2016 sponsors: livepro, Well Done International, Customer Service Benchmarking Australia, Progress Training Systems, Corporate Protection Services, EEEasy HR, Indigo Training, iplatinum, NEXA and The Human Equation. The Executive Committee review sponsorship applications to ensure applying businesses are ones which meet the ethos of the Network and are relevant to Council members. We encourage prospective sponsors to apply via executive@csnetwork.org.au well in advance to enable the Executive Committee to evaluate your application in a timely manner. The Executive only meet once per month. President/Treasurer Pauline Webb Manager Customer Services City of Canada Bay Council Assistant Secretary: Tina Smeith Governance and Training Coordinator Townsville City Council Hunter Chapter: Trevor Martin Customer Service Supervisor Cessnock City Council Executive Committee Vice President: Clare May Group Manager Customer & Information Services City of Canterbury Council QLD Chapter: Tina Smeith Governance and Training Coordinator Townsville City Council Assistant Treasurer: Donna Evans Team Leader Customer Service Albury City Council MIDROC Chapter: Nicole Merchant Team Leader Customer and Business Support Bellingen Shire Council Secretary: Damien Robinson Senior Customer Services Advisor Blue Mountains City Council Communications: Beth Langley, Great Lakes Council Lee Wear,Camden Council Tasmanian Chapter: Robbie Shafe Customer Service Coordinator Kingborough Council