Pilot Operating Handbook Version 1 Published: February 15 th, 2017 Page 1 Disney Air Pilot Operating Handbook February, 2017 Version 1
Handbook Contents Table of Contents 1.0 Flying at Disney Air... 3 1.1 The Disney Air Mission Statement... 3 1.2 Becoming a pilot for Disney Air... 3 1.2.1 Disney Air Partner Airlines... 3 1.2.2 Disney Air Hubs... 4 1.3 Account termination procedure... 4 1.4 Leave of Absence... 4 1.5 Airline Ranking System and Pay Rates... 5 1.6 Prior Virtual airline experience... 5 1.7 Contact information... 5 2.0 Airline information and standard operation procedures... 6 2.1 Maintaining Activity... 6 2.2 Online Flight Requirements... 6 2.3 smartcars Tracking System... 6 2.4 PIREP Requirements... 7 2.5 Manual PIREPS... 7 2.5.1 Simulation Speeds... 7 2.6 Flight Bookings... 7 3.0 Awards and Recognition... 8 3.1 Conclusion... 10 Page 2 Disney Air Pilot Operating Handbook February, 2017 Version 1
1.0 Flying at Disney Air 1.1 The Disney Air Mission Statement Welcome to Disney Air, the Happiest Skies on Earth! Our commitment to professionalism, the highest quality of service and satisfaction is unrivalled! Based in sunny Southern California, home of beautiful beaches, great culture, and of course, The Happiest Place ON Earth! Whether you are a pilot in training, a veteran ATP captain, a flight sim enthusiast, or any combination, Disney Air strives to provide the most comprehensive and exciting experience to provide hours of a quality flight environment that will satisfy everyone! With tours, rewards, contests, and more, your career with Disney Air will be one of the most satisfying experiences available! We thank you for your interest in our airline and do hope to see you in the Happiest Skies On Earth! Welcome Aboard! 1.2 Becoming a pilot for Disney Air At Disney Air, we welcome pilots of all experience levels and backgrounds. From the flight simulation novice to real world ATP Captains, an exciting opportunity awaits you here. When making the decision to fly for Disney air, the following should be taken into account: You Must be 13 years of age or older You Must fly at least once a month Select an appropriate Airline and Hub upon registration You Must fly at least one leg and file a valid PIREP within 14 days of your registration being accepted You Should be a member of VATSIM or Pilot Edge You Must not have been previously released from Disney Air for conduct violations You must represent Disney Air with professionalism and courtesy 1.2.1 Disney Air Partner Airlines DLA Disney Air ASA Alaska Airlines JAL Japan Air Lines SWA Southwest Airlines WestJet Airlines Page 3 Disney Air Pilot Operating Handbook February, 2017 Version 1
1.2.2 Disney Air Hubs Disney air is headquartered at the Happiest Place on Earth, Disneyland in the Southern California community of Anaheim. As such, our main hub of our airline is John Wayne Airport (KSNA) in Santa Ana. We also know that air travel is not limited by roads or waters, so we strive to have hubs that are convenient for all of our flight crews and will add more based on need and request. Our current partner hubs are: KSNA John Wayne Airport KATL Hartsfield Jackson Atlanta International Airport KDEN Denver International Airport KFLL Fort Lauderdale Hollywood International Airport KJFK John F. Kennedy International Airport KSAN San Diego International Airport (Lindbergh Field) For hub addition requests, or to inquire about becoming a manager for a hub, please email ceo@disneyair.net. 1.3 Account termination procedure If you don t follow the rules set in the code of conduct, you run the risk of your pilot account being suspended or terminated. Hub manager(s) perform 2 roster clear outs per month. The first one will be at the start of the month and the other around the 15th. If you are inactive for more than 30 days, an email will be sent informing you your account has been marked as inactive. Once this email has been sent, your Hub Manager may terminate your account at any time. This is not a reversible action and your data will be lost. Pilots who leave Disney on disciplinary grounds will have their account terminated. You will not be able to re apply and any attempts to do so will result in your application being rejected. Pilots who resign from the airline will have the opportunity to re apply with their previous Pilot ID, hours, PIREPs and awards reinstated. 1.4 Leave of Absence We all know that life takes twists and turns. If pilots feel they are unable to complete a flight within a 30 day period (after completion of the initial flight within the 14 day period after registration), pilots can send an email to their hub manager requesting a leave of absence, be sure to include your call-sign, length of absence, and anticipated date of return to the cockpit. Abuse of this privilege may result in denied requests and account suspension or termination. Upon return from any leave of absence, you as the pilot will be required to submit a PIREP within 14 days. Any pilot who fails to file a PIREP within the allocated 14 days will have their pilot account suspended. Extensions will not be granted beyond 180 days except on a case by case evaluation. If a pilot on a Leave of Absence submits a PIREP during this period, they will be considered to have return from their Leave of Absence and their status will be placed back to active. Page 4 Disney Air Pilot Operating Handbook February, 2017 Version 1
1.5 Airline Ranking System and Pay Rates Pilots are ranked based on the amount of hours they have flown for the airline. Ranks and pay scales are as follows. Rank Ribbon Awarded Hours Needed Pay Rate (per hour) Trainee None $18 Second Officer 20 Hours $36 First Officer 40 Hours $48 Senior First Officer 60 Hours $60 Captain 100 Hours $72 Senior Captain 200 Hours $100 Air Marshall 400 Hours $150 1.6 Prior Virtual airline experience Disney Air understands that you may have prior achievements at other virtual airlines. We all know that no one likes to start over at each new company. When you complete your application with Disney Air, make sure to complete the Transfer Hours and Link to Transfer Hours fields. Previous hours that cannot be verified will not be credited. 1.7 Contact information It is important that we are able to contact you should any problems or difficulties arise. We therefore ask that you submit a valid, working and regularly checked email address to use on your application when applying to become a pilot. If you create a new email address after becoming a pilot with us then we kindly ask that you update your information which can be done in your pilot profile at the Disney Air Main Site. It is also important that you can contact the staff members should you need to ask questions, generally struggling with the site and/or its features or are unsure about something. A fillable contact for is available in the main navigation of the Disney Air website. Page 5 Disney Air Pilot Operating Handbook February, 2017 Version 1
2.0 Airline information and standard operation procedures 2.1 Maintaining Activity A minimum of one flight and filed pilot report (PIREP) must be submitted every 30 days. Pilots may not apply for a Leave of Absence in an attempt to prevent being removed from the roster for inactivity. Each member must maintain a valid email address as outlined in section 1. 7. 2.2 Online Flight Requirements Disney Air encourages its pilot to fly online using a live ATC service such as VATSIM or PilotEdge. While this is not a requirement of Disney air, it is strongly encouraged as it adds an element of realism not available to pilots flying offline. Additionally it is one of the best methods for expanding our pilot base and growing our airline. When flying online, please be sure to follow these guidelines: File flight plans using real-world SIDS/STARS and routes. (These are all available in multiple locations within the Disney Air website) Follow all instructions given by ATC Conduct yourself in a professional manner, you are representing Disney Air at all times when flying online Not use any foul, vulgar, flaming or racially charged language of any kind when communicating with ATC, other pilots, live streaming, or in a company chat. Any complaint received may result in account suspension or termination. When flying online, Disney Air pilots must use the appropriate call sign for whatever flight they are flying with the appropriate flight number (e.g. DLA0001). Your radio call sign is also that of the flight you are on (e.g. Disney 1). 2.3 smartcars Tracking System To accurately and automatically complete and file PIREPs, Disney Air has partnered with TDFI Design to utilize smartcars for online PIREP submission. smartcars is available in the downloads section of the Disney Air website and is free of charge for all pilots. To connect smartcars to your flight simulator there is an additional piece of software that must be utilized. For FSX/FSX-SE/FS9/FS2004/P3D: o Peter Dowsons FSUIPC For X-Plane 10/11 o XPUIPX for X-Plane Other methods such as FSPax, FSFK, and XAcars can be downloaded from your profile page. Support for each of these methods listed above can be found in numerous forums and their respective websites. Page 6 Disney Air Pilot Operating Handbook February, 2017 Version 1
2.4 PIREP Requirements Disney Air holds its pilots to the same standards of excellence as any other airline. There are just a few requirements for your PIREP to be accepted. 1. Landings must be -600 ft./min or less 2. In air refuelling is not allowed 3. Crashes are automatic decline 4. Travelling above 250 knots below 10,000 feet for extended lengths of time is not allowed unless explicitly instructed to do so by ATC 5. Over speed of the aircraft is not allowed and may be cause for your PIREP to be denied The only exception for these requirements will be if it s your first flight, in which case your PIREP is immune from being rejected. 2.5 Manual PIREPS Manual PIREPs can be filed on the Disney Air website from the link within your profile page. Please explain the reason an automatic PIREP was unable to be filed when completing this form. 2.5.1 Simulation Speeds We all like to get to where we are going as fast as possible. To make this a more realistic experience, simulation rates above 1X will record the actual time flown, not the time prescribed in the flight plan. Additionally, the flight time starts when your aircraft begins taxiing to the runway for departure. 2.6 Flight Bookings Upon registration, pilots will be required to fly from the hub they chose upon registration. After this first flight, their pilots are free to choose the legs they wish to fly (New routes are being added almost daily). There is a wide variety of aircraft available and Disney Air would appreciate pilots using whatever aircraft is assigned to a specific route. Substitutions can be made for certain types of aircraft: Boeing 737-800 can be substituted with (and reversed): o Airbus A310 o Airbus A320 McDonnell Douglas MD-82/88 can be substituted with (and reversed): o Embraer E-190/195 Embraer E-170 can be substituted with (and reversed): o CRJ-700/900 o Fokker 100 Boeing 767-300 can be substituted with (and reversed): o Boeing 777-200/300 o Airbus A330/A340/A350 Boeing 747-400/800 can be substituted with (and reversed): Page 7 Disney Air Pilot Operating Handbook February, 2017 Version 1
Airbus A388 3.0 Awards and Recognition Pilots can earn awards performing a variety of tasks while flying for Disney Air. Tours, contests, going above and beyond the call of duty, and hours are just a few of the things that will get a pilot a ribbon to pin on their flight jacket. Below are a list of the awards available as of the date of this Pilot Operating Handbook being printed. Awarded when a pilot signs up to fly with Disney Air and chooses a HUB. Awarded to pilots who become staff members of Disney Air. Awarded after a pilot s first successful flight with Disney Air. Awarded after 10 hours of logged flight. Page 8 Disney Air Pilot Operating Handbook February, 2017 Version 1
Awarded after 50 hours of logged flight. Awarded after 75 hours of logged flight. Awarded after 100 hours of logged flight. Awarded after 200 hours of logged flight. Awarded after 300 hours of logged flight. Awarded after 500 hours of logged flight. Awarded for completing the California Dreamin Tour available March, 2017 Awarded for completing the Inaugural Flight on February 20 th, 2017 @ 1200 Hours PST Page 9 Disney Air Pilot Operating Handbook February, 2017 Version 1
3.1 Conclusion We thank you for taking the time to read the Pilot Operating Handbook. We wish you a pleasant experience while flying with Disney Air and if you need any help, please do not hesitate to contact ceo@disneyair.net Page 10 Disney Air Pilot Operating Handbook February, 2017 Version 1