Portfolio Committee on Tourism Ms Thembi Kunene Chief Quality Assurance Officer 22 May 2012
Ensure Tourism is the leading economic sector in South Africa, and so promote sustainable economic and social empowerment of all South Africans Implement a recognisable and credible, globally bench-marked system of quality assurance for accommodation and MESE experiences which can be relied upon by visitors when making their choice of establishment
CONSISTENT ACCURACY!
OLD vs. NEW SYSTEM
PUTTING THE S-T-A-R-S WHERE THEY BELONG NEW 1 Acceptable 2 Good 3 Very Good 4 Excellent 5 Outstandin g OLD 1 Fair 2 Good 3 Very Good 4 Excellent 5 Exceptional
CATEGORY DEFINITIONS
WORDING TO ASSESSMENT AREAS
TOTAL AREAS TO BE ASSESSED NEW OLD
TOTAL POINTS TO BE SCORED NEW OLD
Assessor used own judgement what score to allocate OLD SCORING METHOD
NEW SCORING METHODS - QIT SA SYSTEM YES NO
UNIVERSAL ACCESSIBILITY A FIRST IN THE HISTORY OF GRADING!
UA LEVEL - VISUAL
UA LEVEL - COMMUNICATION
THE ASSESSORS
TRAINING ON THE NEW GRADING CRITERIA & IT SYSTEM Assessors and TGCSA Staff! 80% Pass attained! SETA unit standard 11
ACCREDITED ASSESSORS 2007 72 2010 68 2011 2012 46 down 26 from 2007 3RD ANNUAL ASSESSOR CONFERENCE 59
Accredited Assessors Province Male Total Male Female Total Female Black White Black White Eastern Cape 1 1 1 1 2 Free State 0 1 1 Gauteng 1 5 6 4 4 8 KZN 4 4 1 2 3 Limpopo 2 1 3 0 Mpumalanga 0 1 1 2 North West 2 2 1 1 2 Northern Cape 1 1 0 Western Cape 4 1 5 5 5 22 23 45 Internal Assessors City Lodge Group 4 4 0 Southern Sun Group 7 7 0 11 0 Grand Total 7 26 33 8 15 23 56
THE ACCREDITATION
PRE-SCREENING OF PROPERTIES Provincial Master Assessor - MAIN responsibility One more control measure Final decision by Awards Committee
MONTHLY AWARDS COMMITTEE MEETINGS 10 Members +Chief Quality Assurance Officer (Me) Chairman Mr Peter Bacon
Mr Ahmed Chotia (Travel) Mr Mzi Gcanga (Architecture) Mr Philip Thompson (UA)
Mrs Smangele Nhlapo (Decor) Mr Julian Smith (Decor)
Mr Jegie Padmanathan (Hospitality) Mr Brett Dungan (Hospitality) MrTony Hazel (Hospitality) Mr Alan Romburgh (Hospitality)
Plaque has been redesigned with new security features.
South Africa needs to know how friendly our tourism accommodation facilities are to people living with disabilities 800 Establishments have UA Grading!!!
The Grading Process
Hotel Standard Criteria Building Exterior 69 Scoring Methods Bedrooms 225 Bathrooms 136 Public Areas 80 General Facilities 26 536 Category Specific Criteria Dinning Facilities 155 General Services and Service 160 Housekeeping Services 70 Additional Facilities 28 Responsible Environment 51 464 1000
Grace Period Requests Granted (2011 2012) Installation of Electronic Safes 33 Replacing old TV's 28 Installation of full length mirrors 27 Bathroom maintenance 19 Upgrade furniture 13 Upgrading/installing adequate vanity space in bathrooms 12 Replacing old bedding/linnen 10 Replace or install curtains 10 Replace mattresses 7 Provide luggage racks 7 Ugrade lighting in the room 6 Install Headboards 10 Install shower screens 2 Replace Carpets 2 Provide more TV channels 3 etc, etc Total Granted 208
Stats and Benefits to being Graded
These stats include ALL establishments with a LIVE status in QiT. Cancelled establishments are not included. Executive Establishments Summary As at end March 2012 Non-Hotel Accommodation EC FS GP KZN LP MP NW NC WC Grand Total Backpacker & Hostelling 11 1 6 7 1 1 5 1 28 61 Bed & Breakfast 218 21 172 272 24 46 45 28 325 1151 Caravan & Camping 10 4 1 11 12 6 12 6 19 81 Country House 30 2 17 19 5 12 3 2 75 165 Self Catering 121 25 95 179 74 72 37 32 678 1313 Guest House 232 56 407 156 58 103 111 82 586 1791 Lodge 51 8 40 65 77 51 22 47 27 388 Non-Hotel Accommodation Total 673 117 738 709 251 291 235 198 1738 4950 Hotel Total 60 24 153 103 30 27 28 17 176 618 Accommodation Total 733 141 891 812 281 318 263 215 1914 5568 MESE Total 5 7 76 7 11 17 6 18 13 160 Grand Total Graded Properties 738 148 967 819 292 335 269 233 1927 5728
Actual 2008 2009 Annual Performance for TGCSA 10 May 2012 Actual 2009 2010 Target 2010 2011 Actual 2010 2011 Var. Original Target 2011 2012 REVISED Target 2011 2012 Actual 2011 2012 Var Target 2012 2013 Total New 1808 1635 1281 967 314 1281 968 1165 197 987 Total Renewal 5132 6007 7007 4965 2042 7007 5083 3721 1362 5185 Grand Total 6940 7642 8288 5932 2356 8288 6051 4886 1165 6172 Annual Growth 1540 702 646 1710 2356 119 1046 19% 121 Annual Growth% 29% 10% 8% 22% 28% 2% 18% 2% Total LIVE Propertie 5728 5% 323Short of 6051 Added to 4886 842due to: Scheduled Processing PMA Review Assessor Review
World s largest online travel agent! 143,422 people booked to come to South Africa from EXPEDIA web sites. The total revenue from these bookings was $81.8m or approx. R 572m Of which: 138,800 room nights purchased Total hotel bookings on EXPEDIA being $3.4m or R 24.3m
12,906 people booked to come to South Africa via Lastminute/Travelocity web sites. The total revenue from these bookings was $11.8m or approx. R 83.1m
E-Bookers have a relationship only with our UK office at present 3,467 people booked hotel accommodation via e-bookers to the value of $475,441.93 or R 3.3m
TripAdvisor is the world s leading Travel Review Site with over 50mil unique monthly visitors:
Feedback 5,072 87,640 600 Listed establishments on Reviews
Annual Awards? Qualitative + Quantitative
Total Government Spend = R520 699 349.00
209 362 471 124 R520 699 349 100.0% Total Government Spend April 2011-March 2012 Transactions Night Away Total % Split Hotels 166 576 359 579 R435 389 016 83.6% Guest Houses 22 249 58 004 R44 361 373 8.5% Bed & Breakfast 15 403 40 156 R30 711 720 5.9% Lodges 5 134 13 385 R10 237 240 2.0%
Spend on Graded Establishments April 2011-March 2012
Spend on Graded Establishments April 2011 March 2012 Transactions Night Away Total % Split 5 Star 41 872 94 225 104 139 870 20.0% 4 Star 69 090 155 471 171 830 785 33.0% 3 Star 60 715 136 626 151 002 811 29.0% 2 Star 25 123 56 535 62 483 922 12.0% No Rating 12 562 28 267 31 241 961 6.0% 209 362 471 124 520 699 349 100.0%
Cabinet Decision of 2002 Support ONLY Graded Establishments 22 Govt Departments thus far (R520bil) Still to report: 5 Govt Depts 9 Provincial Depts All Municipalities Portfolio Committee Support needed: Encourage all dept to report back to TGCSA!
TGCSA @ INDABA 2012
Stakeholder Function 13 May 2012
Ms. Thembi Kunene with members of the Portfolio Committee on Tourism
L R: Thembi Kunene, TGCSA CQAO, Minister Dansua (Minister of Tourism Ghana), Amb. Kingsley Makhubela, Director General Department of Tourism, Mr Gumede, Portfolio Committee on Tourism chairperson, Mr Zweli Mntambo, SAT Board, Mr Frank Kilbourn, SAT Chairman, Mr. Thulani Nzima, SAT CEO
L R: Mr Thulani Nzima, SAT CEO, Ministers Dansua (Minister of Tourism, Ghana), Ms Thembi Kunene, CQAO, TGCSA
Ms Thembi Kunene and the TGCSA Awards Sub Commiittee
Ms. Thembi Kunene, Salifou Siddou, TEP CEO, Caroline Ungesbock, NAA SA President
Ms. Thembi Kunene and the TGCSA team
UA Breakfast, 15 May 2012
L R: Thembi Kunene, Phillip Thompson, Deputy Minister of Tourism, Minsiter Tokozile Xasa
L R: Victor Tharage, Deputy Director General, Branch, Policy, Research, Monitoring & Evaluation, Alan Romburg, Awarsd Committee, Phillip Thompson, Awards Committee, Thembi Kunene, Minisiter Xasa, Smangele Nhlapho, Awards Committee, Arie Sierlies
Questions and Answers
PROUDLY SOUTH AFRICAN! THANK YOU