General Macao Shopping Break - Terms and Conditions The Venetian Macao 1. All rates are in MOP/HKD and subject to 5% Government Tax and 10% Service Charge. 2. All reservations, unless guaranteed by deposit or credit card, will be held until Macao local time 18:00 of proposed arrival date only. The Venetian Macao reserves the right to release the suites for resale without prior notice. 3. All cancellations or amendments must be made 24 hours before arrival. A charge equivalent to the total package price plus service charge and government tax will be imposed for No Show. 4. Any extension of stay, after initial booking is confirmed, will be subject to availability and will be at Hotel s Best Available Rate. 5. All package inclusions are on a per stay basis. 6. Unused package benefits cannot be reimbursed or redeemed for cash either in full or in part. 7. Cost for an additional guest (12 years old or below) is MOP/HKD150 per person per night inclusive of daily breakfast and ferry ticket/ MOP100 Shopping and Dining Dollars (1st night only). 8. Cost for an additional guest (13 years old or above) is MOP/HKD350 per person per night inclusive of daily breakfast and ferry ticket/ MOP100 Shopping and Dining Dollars (1st night only). 9. There is a limit of 4 guests per selected suite. 10. Upgrade to Cotai View Suite will be on first-come, first-serve basis and subject to availability. 11. At least 1 occupant of the room must be 18 years old or above. 12. This offer cannot be used in conjunction with other promotional offers. 13. The Venetian Macao / Venetian Cotai Limited reserve the right to change the Terms and Conditions at any time without prior notice. 14. In case of dispute, the decision of The Venetian Macao / Venetian Cotai Limited shall be final. Conrad Macao, Cotai Central 1. All rates are in MOP/HKD and subject to 5% Government Tax and 10% Service Charge. 2. Any extension of stay, after initial booking is confirmed, will be subject to availability and will be at Hotel s Best Available Rate. 3. All package inclusions are on a per stay basis. 4. Unused package benefits cannot be reimbursed or redeemed for cash either in full or in part. 5. Cost for an additional guest (12 years old or below) is MOP/HKD150 per person per night inclusive of daily breakfast and ferry ticket/ MOP100 Shopping and Dining Dollars (1 st night only). 6. Cost for an additional guest (13 years old or above) is MOP/HKD350 per person per night inclusive of daily breakfast and ferry ticket/ MOP100 Shopping and Dining Dollars (1 st night only). 7. Extra bed is not available in Two Queen Room, and there is a limit of 3 guests per selected room. 8. For any amendment or cancellation less than 24 hours of arrival and/or No-Show, a charge equivalent to the total room rental price plus service charge and government tax will be imposed as late cancellation charge from credit card on file. 9. All reservations, unless guaranteed by deposit or credit card, will be held until Macao Local Time 6:00pm only. Conrad Macao, Cotai Central reserves the right to release the rooms for resale without prior notice. 10. Upgrade to Deluxe Suite will be on first-come, first-serve basis and subject to availability. 11. At least 1 occupant of the room must be 18 years old or above. 12. This offer cannot be used in conjunction with other promotional offers. 13. Conrad Macao, Cotai Central / Venetian Orient Limited reserve the right to change the Terms and Conditions at any time without prior notice. 14. In case of dispute, the decision of Conrad Macao, Cotai Central / Venetian Orient Limited shall be final.
Holiday Inn Macao Cotai Central 1. All rates are in MOP/HKD and subject to 5% Government Tax and 10% Service Charge. 2. Any extension of stay, after initial booking is confirmed, will be subject to availability and will be at Hotel s Best Available Rate. 3. All package inclusions are on a per stay basis. 4. Unused package benefits cannot be reimbursed or redeemed for cash either in full or in part. 5. Cost for an additional guest (12 years old or below) is MOP/HKD150 per person per night inclusive of daily breakfast and ferry ticket/ MOP100 Shopping and Dining Dollars (1 st night only). 6. Cost for an additional guest (13 years old or above) is MOP/HKD350 per person per night inclusive of daily breakfast and ferry ticket/ MOP100 Shopping and Dining Dollars (1 st night only). 7. Extra bed is not available in Two Double Room, and there is a limit of 3 guests per selected room. 8. All cancellations or amendments must be made 24 hours before arrival. A charge equivalent to the total package price plus service charge and government tax will be imposed for No Show. 9. All reservations, unless guaranteed by deposit or credit card, will be held until Macao local time 18:00 of proposed arrival date only. Holiday Inn Macao Cotai Central reserves the right to release the suites for resale without prior notice. 10. Upgrade to Deluxe room will be on first-come, first-serve basis and subject to availability. 11. At least 1 occupant of the room must be 18 years old or above. 12. This offer cannot be used in conjunction with other promotional offers. 13. Holiday Inn Macao Cotai Central / Venetian Orient Limited reserve the right to change the Terms and Conditions at any time without prior notice. 14. In case of dispute, the decision of Holiday Inn Macao Cotai Central / Venetian Orient Limited shall be final. Sheraton Macao Hotel, Cotai Central 1. Offer valid at Sheraton Macao Hotel, Cotai Central only. 2. Offer is valid for stays from October 26, 2015 and completed by February 7, 2016. 3. Offer is subject to availability at the time of reservation. 4. A limited number of rooms may be available at these rates. 5. All rates are in HKD and exclusive of 10% service charge and 5% government tax. 6. Blackout dates and other restrictions may apply. 7. Package is fully pre-paid, non-cancellable, non-changeable and non-refundable. 8. Package inclusions are on a per stay basis and all services must be redeemed after check-in and before checkout. 9. Unused package components/benefits cannot be deferred to future use or redeemed for cash either in full or in part. 10. Additional guests (12 years or above) are subject to an extra charge of HKD 500++ per person per night to be included with all package benefits. There is a maximum of 2 adults and 2 children, or 3 adults per room, with maximum of one rollaway bed per room. 11. Meals included is on a first-come, first-served basis. 12. Package rates are for single or double occupancy only. Additional guests need to be arranged through email to Res.SheratonMacao@staystarwood.com or by calling the toll-free numbers 13. China: 4001 693 388 14. Hong Kong: 3051 2898 15. Macau: 6269 9088 16. A charge equivalent to the total package price plus service charge and government tax will be imposed for No Show. 17. Any extension after check in is subject to availability and at the Hotel s Best Available Rate. 18. Offer not applicable to groups. 19. Not to be combined with other offers or promotions and subject to change. 20. Not responsible for omissions or typographical errors. 21. Void where prohibited by law. 22. Starwood reserves the right to discontinue this offer at any time.
23. Starpoints, SPG, Starwood Preferred Guest, Sheraton, Four Points, W, Aloft, Le Meridien, The Luxury Collection, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Shopping and Dining Dollars 1. The Shopping and Dining Dollars can be collected during stay. 2. The Shopping and Dining Dollars must be used on or before check-out date. 3. The Shopping and Dining Dollars cannot be transferred to cash either in full or in part. 4. The Shopping and Dining Dollars can be used at designated retail shops, restaurants and bars. 5. The Shopping and Dining Dollars cannot be used as payment for hotel accommodation. 6. Lost Shopping and Dining Dollars are not reclaimable or refundable, no matter with or without proof of purchase. 7. Unused or expired Shopping and Dining Dollars are neither returnable nor refundable. 8. Venetian Cotai Limited / Venetian Orient Limited reserve the right to change the Terms and Conditions at any time without prior notice. Shop & Dine Specials 1. Each package is entitled to one Shop & Dine Specials booklet. 2. Booklet can be redeemed at hotel concierge counter upon check-in. 3. Shopping bag can be redeemed at designated concierge counters by presenting the shopping bag coupon in the booklet. Location of redemption: Information Counter at Lion Square, Shoppes at Venetian, near Shop 203 (The Atrium) Information Counter at Level 2, Shoppes at Cotai Central, near Shop 2033 (Adolfo Dominguez) 4. Lost booklet is/are not reclaimable or refundable, no matter with or without proof of purchase. 5. Unused or expired coupons are neither returnable nor refundable. 6. Venetian Cotai Limited / Venetian Orient Limited reserve the right to change or modify this booklet or the associated Terms & Conditions at any time without prior notice.
Cotai Water Jet General rules for Cotai Water Jet ticket redemption: 1. Complimentary Cotai Water Jet ferry ticket(s) redemption is available at hotel concierges or any designated counters on your arrival date till departure within the property. 2. Redemption of complimentary Cotai Water Jet ticket(s) is limited to Cotai Class, between Macau to Hong Kong route only. 3. Redemption must be made before check out, departure date of the ferry tickets must be within 7 days. 4. No prior reservation is allowed for any complimentary ferry ticket(s) and it is subject to schedule and space availability at time of redemption. 5. For any advance paid or complimentary Cotai Water Jet ferry ticket(s) or tickets issued by other ferry operators, the hotel will not be responsible for any form of full or partial reimbursement or refund. 6. Please refer to www.cotaijet.com.mo for latest information and last ferry service schedule. 7. For enquiries, please contact our customer service hotline Hong Kong : +852 2359 9990 and Macao : +853 2885 0595 From Macao to Hong Kong International Airport Redemption of complimentary Cotai Water Jet tickets from Macao to Hong Kong International Airport (HKIA), the passages are required to follow and note the following items: a. Redeem ticket at least 6 hours prior to flight time. b. Possess valid travel documents which should have at least 6 months validity date from the date of travel. c. Possess a valid travel visa for the destination with a confirmed flight ticket. d. Arrive at the Taipa Temporary Ferry Terminal at least 60 minutes prior to the scheduled sailing time to register and check in the baggage. e. Arrive at HKIA SkyPier for check-in 120 minutes before the flight s scheduled departure time. f. Other terms and conditions apply.
Macao Shopping Break Lucky Draw Terms and Conditions Bi-weekly Lucky Draw 1. All participants must be aged over 21. 2. Starting on 26 October 2015 to 7 February 2016, one winner will be drawn each day during the campaign period. All reservations / folio number of qualified guests of the participating properties under this campaign will be generated by Reservations Department for the final pool to draw the winner. 3. One winner will be drawn every next Wednesday during the period between 26 October 2015 and 11 February 2016 by the participated hotels according to the prizing drawing schedule. Winners will be drawn electronically by system. 2.1 For Shop and Dine, Revenue Management Department will generate all reservations of Macao Winter Shopping Hotel Package guests who stay between 26 October 11 November 2015 by 12 November 2015 10:00. Revenue Management Department will send the guests reservations to Destination Marketing Department by noon for drawing the winner. 2.2 For Crystal in Box, Revenue Management Department will generate all reservations of Macao Winter Shopping Hotel Package guests who stay between 12 25 November 2015 by 26 November 2015 10:00. Revenue Management Department will send the guests reservations to Destination Marketing Department by noon for drawing the winner. 2.3 For Be Our VIP, Revenue Management Department will generate all reservations of Macao Winter Shopping Hotel Package guests who stay between 26 November 9 December 2015 by 10 December 2015 10:00. Revenue Management Department will send the guests reservations to Destination Marketing Department by noon for drawing the winner. 2.4 For Shop and Dine, Revenue Management Department will generate all reservations of Macao Winter Shopping Hotel Package guests who stay between 10 23 December 2015 by 24 December 2015 10:00. Revenue Management Department will send the guests reservations to Destination Marketing Department by noon for drawing the winner. 2.5 For Crystal In Box, Revenue Management Department will generate all reservations of Macao Winter Shopping Hotel Package guests who stay between 24 December 2015 6 January 2016 by 7 January 2016. Revenue Management Department will send the guests reservations to Destination Marketing Department by noon for drawing the winner. 2.6 For Shop and Dine, Revenue Management Department will generate all reservations of Macao Winter Shopping Hotel Package guests who stay between 7 20 January 2016 by 21 January 2016 10:00. Revenue Management Department will send the guests reservations to Destination Marketing Department by noon for drawing the winner. 2.7 For Be Our VIP, Revenue Management Department will generate all reservations of Macao Winter Shopping Hotel Package guests who stay between 21 January 7 February 2016 by 11 February 2016 10:00. Revenue Management Department will send the guests reservations to Destination Marketing Department by noon for drawing the winner. 4. All participants must provide valid email address and telephone number when making reservation. Prize redemption reservations must be made at least 45 days before preferred arrival date. 5. Winners must confirm the acceptance of prizes within 7 working days upon notification email sent by Destination Marketing Department. 6. Any prize which is not accepted would be forfeited and no additional winners will be selected. 7. Any prize which is not redeemed would be forfeited and no additional winners will be selected. 8. All prizes and its components can only be redeemed at once. 9. Prizes must be redeemed prizes on or before 30 June 2016. 10. For prize redemption, please contact Destination Marketing Department at celina.lei@sands.com.mo 11. By participating in the Lucky Draw Campaign, winners will be photographed for Sands Resorts Cotai Strip Macao for both internal and external marketing promotion usage, such as press releases and social media posts of Venetian Cotai Limited and Venetian Orient Limited. 12. Venetian Cotai Limited and Venetian Orient Limited is not responsible for any tax and/or consequence occurred at custom declaration. 13. All prizes cannot be transferred, redeemed or exchanged for cash. 14. Venetian Macao Limited reserve the right to revise, cancel, suspend or modify this promotion at its sole discretion. 15. Employees of Venetian Cotai Limited, Venetian Orient Limited and its group, IHG and Hilton are not eligible to win.
16. Venetian Cotai Limited and Venetian Orient Limited reserve all rights and all final decisions are subject to its discretion in case of disputes. 17. The English version of these terms and conditions shall prevail wherever there is a discrepancy between the English and the Chinese versions. 18. The English version of these terms and conditions shall prevail wherever there is a discrepancy between the English and the Chinese versions. 19. Privacy policy:http://www.venetianmacao.com/company-information/privacy-policy/ 20. In case of dispute, the decision of Venetian Cotai Limited and Venetian Orient Limited shall be final. General Prizes 1. All prizes cannot be transferred, exchanged, or refunded. 2. In case of cancellation or no show, it will be considered as given up the right to claim the prize and the winner is not entitled to any payment or compensation from Venetian Cotai Limited and Venetian Orient Limited. 3. Prize is not available on Fridays, Saturdays and public holidays. Black-out dates apply. 4. Offer is subject to room availability upon reservation and the confirmation letter must be presented upon check-in. 5. This prize covers basic room rate and applicable taxes. Other incidental charges will be settled by the prize recipient upon check-out. 6. Accommodation is based on single or double occupancy per room. Additional guests staying in the same room are subject to an extra charge as advised at the time of reservation. There is a limit of four guests per suite at The Venetian Macao, and three guests per suite at Conrad Macao, Cotai Strip, Holiday Inn Macao Cotai Central, Sheraton Macao Hotel, Cotai Central. 7. Any extension of stay should be requested upon reservation. Additional expenses will be billed to winners. 8. All prize inclusions are on a per stay basis. 9. Unused benefits cannot be reimbursed or redeemed for cash either in full or in part. 10. At least 1 occupant of the room must be 21 years old or above. 11. This offer cannot be used in conjunction with other promotional offers. 12. Venetian Cotai Limited and Venetian Orient Limited reserve the right to change the Terms and Conditions at any time without prior notice. 13. In case of dispute, the decision of Venetian Cotai Limited and Venetian Orient Limited shall be final. Be Our VIP Welcome Limousine Transportation 1. Welcome Limousine Transportation is not available for Cross-border service. 2. There is a maximum of 4 passengers for limousine. 3. Driver of the Limousine may not contact the guest on long distance calls. 4. Damages of the limousine caused by the passengers will be billed directly to the prize recipient. Butler Service 1. Butler Service is available within Sands Resorts Cotai Strip Macao including: Meet & greet at point of arrival and escort back to The Venetian Macao; Escort guests to suite; Welcome beverage served upon arrival in suite; Suite introduction; Packing and unpacking service; Personalized service (handling special guest requests e.g. restaurant reservations, event tickets, shopping, etc.); Escorting guests to restaurants or shops; All requests must be made 1 hour in advance and subject to availability. 2. Extension is not allowed for butler service included in the prize. 3. Other incidental charges will be settled by the prize recipient upon check-out. Internal T&C - Shopping and Dining Dollars 1. The Shopping and Dining Dollars can be collected during stay. 2. The Shopping and Dining Dollars must be used on or before check-out date. 3. The Shopping and Dining Dollars cannot be transferred to cash either in full or in part. 4. The Shopping and Dining Dollars can be used at designated retail shops, restaurants and bars.
5. The Shopping and Dining Dollars cannot be used as payment for hotel accommodation. 6. Lost Shopping and Dining Dollars are not reclaimable or refundable, no matter with or without proof of purchase. 7. Unused or expired Shopping and Dining Dollars are neither returnable nor refundable. 8. Venetian Cotai Limited / Venetian Orient Limited reserve the right to change or modify this Shopping and Dining Dollars program or the associated Terms & Conditions at any time without prior notice. Grand Draw 1. All participants must be aged over 21. 2. Starting on 26 October 2015 to 7 February 2016, one winner will be drawn each day during the campaign period. All reservations / folio number of qualified guests of the participating properties under this campaign will be generated by Reservations Department for the final pool to draw the winner. 3. Three winners will be drawn on 15 February 2016. Winners will be drawn electronically by system. 4. All participants must provide valid email address and telephone number when making reservation. 5. Winners must confirm the acceptance of prizes within 7 working days upon notification email sent by Destination Marketing Department. 6. Any prize which is not accepted would be forfeited and no additional winners will be selected. 7. Any prize which is not redeemed would be forfeited and no additional winners will be selected. 8. All prizes and its components can only be redeemed at once. 9. Prize redemption reservations must be made at least 45 days before preferred arrival date. 10. Prizes must be redeemed prizes on or before 30 June 2016. 11. For prize redemption, please contact Destination Marketing Department at celina.lei@sands.com.mo 12. By participating in the Lucky Draw Campaign, winners will be photographed for Sands Resorts Cotai Strip Macao for both internal and external marketing promotion usage, such as press releases and social media posts of Venetian Cotai Limited and Venetian Orient Limited. 13. Venetian Cotai Limited and Venetian Orient Limited is not responsible for any tax and/or consequence occurred at custom declaration. 14. All prizes cannot be transferred, redeemed or exchanged for cash. 15. Venetian Macao Limited reserve the right to revise, cancel, suspend or modify this promotion at its sole discretion. 16. Employees of Venetian Cotai Limited, Venetian Orient Limited and its group, IHG and Hilton are not eligible to win. 17. Venetian Cotai Limited and Venetian Orient Limited reserve all rights and all final decisions are subject to its discretion in case of disputes. 18. The English version of these terms and conditions shall prevail wherever there is a discrepancy between the English and the Chinese versions. 19. Privacy policy: http://www.venetianmacao.com/company-information/privacy-policy/ 20. In case of dispute, the decision of Venetian Cotai Limited and Venetian Orient Limited shall be final. Internal T&C - General Prizes 1. All prizes cannot be transferred, exchanged, or refunded. 2. In case of cancellation or no show, it will be considered as given up the right to claim the prize and the winner is not entitled to any payment or compensation from Venetian Cotai Limited and Venetian Orient Limited. 3. Prize is not available on Fridays, Saturdays and public holidays. Black-out dates apply. 4. Offer is subject to room availability upon reservation and the confirmation letter must be presented upon check-in. 5. This prize covers basic room rate and applicable taxes. Other incidental charges will be settled by the prize recipient upon check-out. 6. Accommodation is based on single or double occupancy per room. Additional guests staying in the same room are subject to an extra charge as advised at the time of reservation. There is a limit of four guests per suite at The Venetian Macao, and three guests per suite at Conrad Macao, Cotai Strip, Holiday Inn Macao Cotai Central, Sheraton Macao Hotel, Cotai Central. 7. Any extension of stay should be requested upon reservation. Additional expenses will be billed to winners. 8. All prize inclusions are on a per stay basis. 9. Unused benefits cannot be reimbursed or redeemed for cash either in full or in part. 10. At least 1 occupant of the room must be 21 years old or above. 11. This offer cannot be used in conjunction with other promotional offers.
12. Venetian Cotai Limited and Venetian Orient Limited reserve the right to change the Terms and Conditions at any time without prior notice. 13. In case of dispute, the decision of Venetian Cotai Limited and Venetian Orient Limited shall be final.