Martin Latimer. Board Member. Welcome, Housekeeping Matters & Agenda Items

Welcome

Martin Latimer Board Member Welcome, Housekeeping Matters & Agenda Items

Agenda 10:00am 10.05am 10.30am 11.10am 11.20am 11.35am 11.40am 11.45am 12.30pm Welcome by Martin Latimer Operational overview by Richard Millar, Director of Heritage, Enterprise, Sustainability & Operations Overview of Customer Operations by Russell Thomson, Head of Customer Operations Communications overview and Pricing Consultation by Josie Saunders, Head of Corporate Affairs The Falkirk Wheel and Rotate update by Helena Huws, Architect/Project Manager Lowland Canals Association LCVG update by Ronnie Rusack Q&As Ends - Lowland Canal Association to convene in room after meeting

Richard Millar Director of Infrastructure Operational Overview

Actions from October 2016 Action Customers to make use of extended time to provide comparison information for consultation process (until end of October) Investigate why Scottish Canals is not invoicing customers for electricity usage at Bowling & elsewhere Communicate revised dates of Boaters Surgeries & Customer Forums Customers asked to share information where possible. Reconcile the Forth Yacht Club contacts with Scottish Canals contact list Investigate if Scottish Canals property team is looking to purchase boats following customer notification of plans to leave Outcome Feedback received from SCBG by 31.10.16 which was included in evaluation Trial of new accounting system complete and changes in personnel addressed. Customers emailed 6-8 weeks in advance and again two weeks prior Customers to note. This has been done & communication received back Customers have approached SC but no boats have been purchased and this is not a strategy.

Revenue split by year 70% 60% 50% 40% 30% Own Income GIA 20% 10% 0% 12-13 13-14 14-15 15-16

Total income Release of capital grant 2% Interest 0% Commercial income 22% Grant-in-aid 40% Retail income 13% Third party contributions 20% Freight Income 1% Cost recoveries & sundry sales 2%

Commercial income SWD Premiums 4% Commercial Craft Licences 4% Leisure Moorings 11% Craft Licences 11% Property Rents 25% This is the split of the 32% of Own Income that is classed as Commercial Income Utilities 31% Bigg Regeneration 14% Insurance re-charges 0%

Canal income & expenditure Lowlands Caledonian Crinan Transit/Short Term 11,816 210,864 189,912 Licences Long Term licences 29,732 29,412 25,678 Mooring Fees 180,459 223,852 85,994 Commercial Income 32,723 161,872 113,128 Total Boating 254,730 626,000 414,712 Income Total Expenditure 3,555,255 2,222,264 1,080,765

Slateford Aqueduct Leakage onto public footpath Degradation of structure

Slateford Aqueduct

Pirleyhill Aqueduct - before

Pirleyhill Aqueduct - after

Linlithgow Embankment Study

Linlithgow Stop Planks & Safety Gates New stop planks and safety gates on Union Canal at Preston Road, Woodcockdale, Manse Road Basin, Wilcoxhome, and Battockbridge

Emergency Preparedness

Ness Weir Due to continued scouring of the weir structure, we are developing a solution to provide a robust weir structure to protect Inverness

Ness Weir Overflow Weir Service Weir

Ness Weir

Ness Weir Before After

Ness Weir

Boroughmuir Embankment Works Work undertaken to widen towpath and to provide additional moorings

Towpath Upgrades

Towpath Upgrades Before After

Towpath Upgrades

Applecross Gateway New access route connecting North Glasgow communities with the city centre

Applecross Gateway Before After Before After

The Falkirk Wheel

The Falkirk Tunnel

Canal Artist-in-residence

Bowling Harbour

Bowling Harbour Bridge

Bowling Harbour Harbour wall before

Bowling Harbour Harbour wall after

Bonnybridge & Twechar Bridges

Top 20 Assets 1 Ness Weir Refurbishment 2 Tomnahurich Bridge M&E Upgrade 3 Avon Aqueduct 19 4 Linlithgow Embankments Leakage Repair 5 Muirtown Bridge M&E Upgrade 6 TFW Site Works 7 8 9 10 Kytra & Cullochy Locks, Weir and Reach repairs. Ardrishaig Lock 1-3 Twechar Bridge 17 Bonnybridge Bridge 10 11 12 13 14 15 Crinan Canal: lock gates Caledonian Canal: Lock grouting Caledonian Canal Leakage Repair Crinan Canal Leakage Repair Lowlands Canals Leakage Repair 16 Ardrishaig Swing Bridge 1 - M&E repairs 17 Oich Weir 18 19 20 Manual Bascule Bridge Refurbishment Works Lowlands Bank Protection Works Lowlands Canals: lock gates

Impact of Scotland s Canals

Russell Thomson Head of Customer Operations Overview of Customer Operations

Scotland-wide Caledonian Clachnaharry Sea Lock Outer gates Fort Augustus Ram Pits Refurbishment of pontoons Replacement fuel tanks at Corpach Marketing to flotillas (outside the peak) Crinan Continuation of Yot Spot Assisted Passage Refurbishment of pontoons Crinan Facility Block Tarbert pontoons to Crinan Rings Marketing to flotillas

Union Canal Debris removal Linlithgow Access steps at Broxburn Offside veg management

Forth & Clyde Canal East Before Before After After

Forth & Clyde West Additional water control due to Monkland Pipeline repairs. Falkirk Flight full Additional water from Townhead Reservoir and Lock 20 Impact on west end of the canal Planned preventative maintenance works have been carried out on the weirs, culverts, ditches and feeders

Forth & Clyde West A new operational building has been erected at Bowling (to the rear of the facility block). This is fitted out with kingspan insulation, fully lined walls and all of the equipment from the site container has been moved into the new building.

Monkland Canal (Forth & Clyde West Team) Extensive weed cutting on the Monkland Canal using the truxor weed cutter with the new implement. Actually rips the weeds out / folds back rather than lifting and cutting.

Monkland Canal (Forth & Clyde West Team) Both open sections of canal have been worked on but the section between Woodhall intake sluices and Cairnhill Weir has been totally opened up. The canal hasn t been this wide since it was last dredged in the 1980 s. This is the main feed for the Forth & Clyde Canal

Customer Operations - Moorings

Union Canal Emergency / Overnight stop off points 26 so far (14 x new and 12 x existing) 15m in length offering 1.1m draft Signed and mooring rings

Causewayend / Bridge 49

Dredging Programme Emergency/Overnight Moorings Weed fringe : Bridge 10 Linlithgow (mindful through Linlithgow) Helix & Carron Sea Locks Proving and ploughing across the Forth & Clyde Canal Summer Programme (inc. 3 high spots on Forth & Clyde Canal West)

Customer Engagement Customer Forums Boaters Surgeries (7 locations/ c.80 customers) Lowlands 18 th March 2017 Caledonian 29 th April 2017 Crinan 22 nd April 2017 Ratho 7 th February Leamington 4 th April Auchinstarry: 2 nd May TFW 6 th June (Lock 16 & Helix Hub) Southbank 1 st August Bowling 5 th September Causewayend 3 rd October & Linlithgow Actions Raised 88 Closed 45 Closed (ongoing) 9 Planned 9 Ongoing/regular 4 Ongoing/not yet resolved 21

Lowlands Waterway Office Southbank Marina 3 days per week, moving to 5 Contact in advance: Paula Carson 07920802628 Frances Mimnagh 07795237380 Email Laundry Coin operated

Volunteering

Volunteering September 2016 March 2017 Partners

Volunteering Works have included: Painting locks Litter Picks Veg Clearance Survey work for NGIWMS Falkirk Wheel Ratho & Auchinstarry Lochrin

User Operation

Josie Saunders Head of Corporate Affairs Communications Overview

Pricing consultation Response published 14th February 2017 8% 4% 2% 14% 32% 40% Residential 32% Leisure 40% Transit 14% Groups 8% Commercial 4% Other 2%

Pricing consultation Weighted issues and developed response 721 issues Raised comparable marinas and cost of renting 2 bed flats with Gerald Eve Leisure - Not benchmarked against English marinas Residential - 2 bed flat rents reflect market and are not in direct comparison 16 categories

Outcomes Gerald Eve/GVA s recommended prices will be adopted Mooring costs will not increase by more than 100 per year, plus inflation Inflation set by CPI Standardised Terms & Conditions Monthly/upfront payment same price No mooring transferred with boat sale Security of tenure for residential customers = min 1 year agreement Five yearly review

Outcomes Changes introduced 1st June 2017 and 1st April thereafter Full price implemented if 100 or less Phased price increases limited to 100 pa plus CPI (1.6% in 2016) 20+ years for some customers to reach Gerald Eve s recommended price

Outcomes Navigation licence remains 195 + CPI Transit licence cut by 25% on Lowlands 25% discount on transit fees for charities non commercial activity Facilities Charter by Sept 2017 User operations of locks & bridges policy by April 2018 Letters issued in March

Communications refresh? Current position Scotland wide High level meetings with SCBG/LCA (4 staff days pa) 4 annual customer forums (16 staff days pa) 7 Boaters Surgeries pa (20 staff days pa) Quarterly Boaters Newsletter (10 staff days pa) 12 operational/update emails pa (11 staff days pa) Cost 60k+ pa Restrictions Comms needs to be Scotland-wide Few staff with other responsibilities Limited budget What next? Scrap/replace/evolve? You decide!

Dates for your diary 24 th June - Glasgow Canal Festival Community boat trips? Boating presence? Fund-raising/volunteer sign-up? 5 th July - VIP visit to launch Helix Canal Flotilla opportunity Attendance 27 th May - The Falkirk Wheel 15 th Birthday Party

Helena Huws Architect The Falkirk Wheel Revitalisation & Rotate Project Update

525,000 visitors/ annum 5.5m visitors since 2002 One of Scotland s top ten visitor attractions

The Falkirk Wheel Revitalisation Programme

The way forward Bullets for categories Our People

Rotate Technical Assessment - Is it technically possible? - Is it feasible? - Floating structure - Access solutions

Current Status Ongoing assessment of viability Ongoing refinement of design options/ solutions Ongoing review of operational timetabling seasonal considerations, boat longevity, staffing, etc assessment will continue over next 6-8 months

Maximising our assets in the area with joined up thinking

Rosebank Union Inn/ Lock 16 Portdownie The Falkirk Wheel Camelon JFC

Q&A