Gas Agents Manual 2009 3.1 What Can Gas Agent Services/Distributor Partner Team Staff Assist You With? 9 3.2 New Zealand Customer Service Contact Numbers 9 3.3 Australian Gas Agent Services Contact Numbers 9 3.4 Australian Gas Agent Services Organisational Chart 10 3.5 New Zealand Distributor Partner Team Organisational Chart 10 3.6 Australian Gas & Gear Outlets 11 3.7 New Zealand Gas & Gear Outlets 12 3 BOC Contacts
Providing the best service to you and your customers Your support as a BOC Gas Agent/Distributor Partner enables us to be one of the leading gas suppliers in the world. In recognition of this, BOC has a specially dedicated Gas Agent Services Team in Australia and a Distributor Partner Team in New Zealand to provide a better service to you and your customers. We are continually working to update our systems to make processing of documentation an easier task. Our staff aim to provide the best possible service with the most up-to-date information, especially when it comes to changes in products and systems. 3.1 what Can Gas Agent Services/Distributor Partner Team Staff Assist You With? The areas the Gas Agent Services/Distributor Partner Team staff can assist you with are: Opening new customer accounts. Account queries. Stock replenishment queries. Stationery orders. PartnerNet trouble shooting. Loading of accounts onto your Authority to Supply List (red book Australia only). Remuneration queries. Competitive price quotations. Other tasks conducted in the Gas Agent Services/ Distributor Partner Team are: Manual Docket Data entry. Customer Payment Processing. Entering of transport orders in the system. Gas Agent Activation. Fax Streaming (keeping Gas Agents informed). Cylinder Tracking. Technical enquiries. Recommended Special Pricing. Our staff are specifically trained to assist BOC Gas Agents/Distributor Partners and their needs. Customers who have specific product, technical or account enquires can contact our customer service team on 131 262 in Australia or 0800 262 727 in New Zealand. 3.2 New Zealand Customer Service Contact Numbers Distributor Partner Team 998 Great South Road, Penrose Auckland, New Zealand Opening Times Monday to Friday See below Closed Weekends and Public Holidays Ph: 0800 262 727 Fax: 0800 229 923 After connecting press the following key: Press 1 Customer Service Team 7am 5pm PartnerNet Enquiries. Equipment Orders. Promotions. HSNO Enquiries. Gas Agent Compliance Review. Gas/Equipment Pricing. Technical Enquiries. Press 2 Customer Asset Team 7.30am 5pm Cylinder Pool Stock/Replenishment. Cylinder Tracking. Cylinder Pool Stocktakes. Gas Transport Orders. Gas Delivery Enquiries. Barcode/Scanning Issues. Press 3 Customer Account Centre 8am 5pm Opening New Customer Accounts. Account Queries. Stationery Orders. Authority to Supply List. Customer Payment / Processing. Courier Dockets. Emergency contact numbers New Zealand Call 111 (Police, Fire, Ambulance) or 0800 111 333 (BOC) 3.3 Australian Gas Agent Services Contact Numbers Gas Agent Services 1688 Ipswich Road Brisbane QLD 4106 Opening Times Monday to Friday: 7.30am 5.00pm Saturday: 8.00am 2.00pm (EST) Closed Sunday and Public Holidays Ph: 1300 728 029 Fax: 1300 369 440 Emergency contact numbers Australia Call 000 (Police, Fire, Ambulance) or 1800 653 572 (BOC) 9
3.4 Australian Gas Agent Services Organisational Chart Gas Agent Services Manager Team Manager Technical & Business Improvement Specialist GAS Service Contact Centre Specialist Agent Processing Specialist Transport Orders Agent Reconciliation Specialist 3.5 New Zealand Distributor Partner Team Organisational Chart Distributor Partner Co-Ordinator Customer Service Representative Customer Asset Management Representative Customer Asset Management Support Customer Account Centre Support Services Telephone Account Manager Industrial Products Account Manager 10
3.6 Australian Gas & Gear Outlets G&G CENTRE PHONE STREET ADDRESS SUBURB STATE PCODE CARINGBAH* (02) 9540 1144 25 Erskine Rd CARINGBAH NSW 2229 ST MARYS (02) 9623 2285 116 Forrester Rd ST MARYS NSW 2760 MARAYONG* (02) 9622 1988 Lot 18 Vardys Rd MARAYONG NSW 2148 MASCOT* (02) 9557 6660 3 Burrows Rd Sth ST PETERS NSW 2020 MINTO* (02) 9820 1622 Cnr Ben Lomond Rd & Carey Grv MINTO NSW 2566 MOOREBANK* (02) 9600 9900 Cnr Seton Rd & Regents Crs MOOREBANK NSW 2170 WETHERILL PARK* (02) 9616 3333 428-440 Victoria St WETHERILL PARK NSW 2164 BROOKVALE* (02) 9939 1000 40 Orchard Rd BROOKVALE NSW 2100 GOSFORD* (02) 4324 5444 258 Manns Rd GOSFORD WEST NSW 2250 NEWCASTLE (02) 4940 0399 73A Elizabeth St TIGHES Hill NSW 2297 ORANGE* (02) 6362 6022 16 Peisley St ORANGE NSW 2800 PORT KEMBLA (02) 4275 8000 Five Islands Rd CRINGILA NSW 2501 TAMWORTH (02) 6765 4888 Lot 27, Hargrave St TAMWORTH NSW 2340 CANBERRA (02) 6280 6921 9 Barrier St FYSHWICK NSW 2609 MUSWELLBROOK (02) 6541 0544 Lot 105 Carramere Rd MUSWELLBROOK NSW 2333 LISMORE (02) 6621 2739 11 Snow St LISMORE NSW 2480 WAGGA WAGGA* (02) 6921 5833 48-50 Hammond Ave WAGGA WAGGA NSW 2650 ROCKLEA* (07) 3212 4227 1688 Ipswich Rd ROCKLEA QLD 4106 VIRGINIA* (07) 3865 3955 Cnr Sandgate Rd & Vauxhall St VIRGINIA QLD 4014 EMERALD (07) 49820033 Cnr Daniel & Hicks Street EMERALD QLD 4720 BUNDABERG* (07) 4152 3055 50 Enterprise Street BUNDABERG QLD 4670 BURLEIGH HEADS (07) 5593 5767 12 Fremantle St BURLEIGH HEADS QLD 4220 CAIRNS* (07) 4035 4616 35 Buchan St CAIRNS QLD 4870 GLADSTONE* (07) 4972 2533 Red Rover Rd GLADSTONE QLD 4680 MACKAY (07) 4968 2222 45-51 Maggiolo St PAGET QLD 4740 MT ISA (07) 4743 8811 Lot 2, Traders Way MT ISA QLD 4825 SUNSHINE COAST (07) 5476 6544 8 Robert St KUNDA PARK QLD 4556 ROCKHAMPTON* (07) 4928 3011 Shop 3, 415 Yaamba Rd ROCKHAMPTON NORTH QLD 4701 LABRADOR (07) 5537 3622 3 Telford Plc LABRADOR QLD 4215 TOOWOOMBA* (07) 4633 2900 327 Taylor St TOOWOOMBA QLD 4350 TOWNSVILLE* (07) 4728 8677 370 Ingham Rd. GARBUTT QLD 4814 PRESTON* (03) 9487 8500 90 Bell St PRESTON VIC 3072 BROOKLYN* (03) 9315 2290 Cnr Geelong Rd & Burgess St BROOKLYN VIC 3012 DANDENONG* (03) 9792 1700 60-64 Greens Road DANDENONG VIC 3175 BAYSWATER* (03) 9720 9988 Cnr Dorset Rd & Ramage St BAYSWATER VIC 3153 SOUTH MELBOURNE* (03) 9699 6844 Cnr York & Cecil Sts SOUTH MELBOURNE VIC 3205 CAMPBELLFIELD (03) 9308 9499 Cnr Leader & Scammel Sts CAMPBELLFIELD VIC 3061 BALLARAT* (03) 5336 1322 901 Latrobe St West BALLARAT VIC 3350 BENDIGO* (03) 5442 3366 104 Strickland Rd BENDIGO VIC 3550 GEELONG* (03) 5272 2654 271 Thompsons Rd GEELONG NORTH VIC 3215 MILDURA* (03) 5018 9000 254 Etiwanda Ave MILDURA VIC 3500 MOORABBIN (03) 9532 2422 59 Cochranes Rd MOORABBIN VIC 3189 MORWELL (03) 5134 5844 4a Saskia Way MORWELL VIC 3840 WODONGA (02) 6024 7922 12b Osburn St WODONGA VIC 3690 SHEPPARTON (03) 5821 5144 43-45 Benalla Rd SHEPPARTON VIC 3630 HOBART* (03) 6272 6844 11-21 Derwent Park Rd DERWENT PARK TAS 7009 LAUNCESTON * (03) 6326 4666 164 Invermay Rd INVERMAY TAS 7248 DEVONPORT* (03) 6424 4388 41-43 Don Rd DEVONPORT TAS 7310 GEORGE TOWN (03) 6382 4192 95 Main Road GEORGE TOWN TAS 7253 (continued next page) 11
3.6 Australian Gas & Gear Outlets (continued) LONSDALE* (08) 8326 6755 22 O Sullivan Beach Rd LONSDALE SA 5160 MILE END* (08) 8443 3519 291 South Rd, Mile End MILE END SA 5031 ATHOL PARK* (08) 8447 6985 246 Grand Junction Rd ATHOL PARK SA 5013 WHYALLA (08) 8645 7555 McBryde Terrace WHYALLA SA 5600 MOUNT GAMBIER (08) 8725 9011 4 Graham Rd MOUNT GAMBIER SA 5290 ROXBY DOWNS (08) 8671 3289 Yudnamatana St OLYMPIC DAM SA 5725 ALICE SPRINGS (08) 8952 4922 57-59 Elder St ALICE SPRINGS NT 0870 DARWIN (08) 8984 3811 Lot 1227, Winnellie Rd WINNELLIE NT 0820 CANNING VALE (08) 9456 6776 57-61 Baile Rd CANNING VALE WA 6155 MALAGA* (08) 9249 3699 51 Kent Way MALAGA WA 6062 WELSHPOOL (08) 9458 5759 234 Welshpool Road WELSHPOOL WA 6106 BUNBURY (08) 9721 1217 8 Proffit St BUNBURY WA 6230 GERALDTON (08) 9964 2807 287 Place Road GERALDTON WA 6530 KALGOORLIE (08) 9021 1725 54 Great Eastern Hwy KALGOORLIE WA 6430 KARRATHA (08) 9185 2933 987 Croydon Rd. KARRATHA WA 6714 PORT HEDLAND (08) 9172 3456 Peawah St WEDGEFIELD WA 6722 *Refrigerant gas and equipment sold at these Gas & Gear stores. 3.7 New Zealand Gas & Gear Outlets G&G CENTRE PHONE STREET ADDRESS SUBURB WHANGAREI 09 430 3280 54 Rewarewa Road WHANGAREI NZ Nth PENROSE 09 525 5625 970-992 Great South Road PENROSE NZ Nth TAMAKI EAST 09 272 8530 51 Allens Road EAST TAMAKI NZ Nth HAMILTON 07 849 3973 2 Sunshine Ave TERAPA NZ Nth NORTH SHORE 09 443 1411 Unit C, 21 Porana Road GLENFIELD NZ Nth ROTORUA 07 348 6521 26 Riri Street ROTORUA NZ Nth TAURANGA 07 5741381 Cnr Hewletts Rd and Waimarie St TAURANGA NZ Nth AUCKLAND WEST 09 8289600 334 Rosebank Rd AVONDALE NZ Nth NEW PLYMOUTH 06 759 8196 Cnr Molesworth & Grover Sts NEW PLYMOUTH NZ Nth NAPIER 06 843 0490 44 Wakefield St ONEKAWA NZ Nth GISBOURNE 06 868 5165 344 Lytton Road GISBORNE NZ Sth PALMERSTON NORTH 06 354 7331 584 Tremaine Avenue PALMERSTON NORTH NZ Nth LOWER HUTT 04 568 0916 27-33 Seaview Road SEAVIEW NZ Nth CHRISTCHURCH 03 343 7025 21-27 Epsom Road SOCKBURN NZ Sth TIMARU 03 688 5144 105 Hilton Highway WASHDYKE NZ Sth NELSON 03 548 2730 107 St Vincent St NELSON NZ Sth BLENHEIM 03 577 5994 Cnr Park Trce & Redwood St BLENHEIM NZ Sth GREYMOUTH 03 768 9465 12 William Street GREYMOUTH NZ Sth DUNEDIN 03 455 4505 4 Orari Street DUNEDIN NZ Sth INVERCARGILL 03 218 8555 161 Bond Street INVERCARGILL NZ Sth In New Zealand, dependant on local need, refrigerant gas and equipment may be stocked in your local Gas & Gear. Please contact your local store for more information. 12