THE PROBLEM EXPLAINED OVER A MILLION BAGS ARE NOT REUNITED WITH THEIR OWNERS According to the 2018 SITA Baggage Report, a total of 22.7 million bags were mishandled of which 5% was stolen or permanently lost. In other words; over a million bags couldn t be reunited with their rightful owners within the 90-days and end up disposed or auctioned off. Although the IATA 753 resolution is expected to deliver a fundamental change in baggage operations - tracking baggage stops at a certain point. Only a handful airports have taken the initiative to publish found baggage on their website. All those initiatives are targetted towards domestic markets and poorly executed using outdated technology creating an even more negative experience. This part of the baggage process costs the industry direct- and indirect millions of dollars and the reputation of the airline and airport are at stake. lost baggage is a major operational challenge for airlines, ground handlers and airport stakeholders, that translates into delays, extra costs and a negative perception for the traveller
AIRCOMMERCE PASSENGER EXPERIENCE WE ARE ON A MISSION One of the most disappointing experiences as a traveler is standing at the airport baggage carousel to wait for your luggage, only to realize it s never going to arrive. Although airlines are responsible for getting passenger baggage from points A to B, most of the time it is the airport who is dealing with the consequences. While most passengers are desperate to reclaim their lost luggage, there are still instances when bags remain unclaimed. Some airports have an online system for passengers to search lost property, and every airport has its own solution and procedure. This will take in total 90-days, including storage, handling and other costs involved. Following this period, and only if attempts to reunite the owner with their lost property have been unsuccessful, the items are disposed of. This initiative is a turning-point, we have developed a global searchable lost luggage database for passengers to reclaim. It is the first online system dedicated to airline passengers. In order to facilitate airports, ground handlers and airlines we have made compatible upload tools and the ability for passenger to browse lost property while making use of very smart search algorithm s. Over the last years we have made valuable contributions shaping the way we travel.
THE SOLUTION EXPLAINED THE GLOBAL FOUND LUGAGGE REGISTER Aircommerce developed an online register - where unfortunate passengers can actively search databases using smart interfaces. Airports, ground-handlers and airlines are feeding this database using existing processes and protocols. Smart search is integrated based on deep learning artificial intelligence. The passenger gets all tools necessary to search database and retrieve their belongings. Ownership verfication is done with blockchain technology and visual baggage recognition. Existing protocols, processes and systems are untouched but can tap into the platform. In order to be really disruptive it was a criterion for the developers to integrate at low costs. The solution is offered as a subscription for a fixed fee (and not as a volume/performance based model). We believe the register is a great runway for future development and add-ons. It is likely that third-parties can contribute in our mission to further reduce lost luggage and save the industry millions of dollars.
IT IS HARD TO BELIEVE THERE WAS NO GLOBAL REGISTER FOR FOUND LUGGAGE, ONLY SOME LOCAL INITIATIVES. THAT S WHY WE HAVE TAKEN INITIATIVE AND CREATED A FUTURE PROOF PLATFORM THAT IS OVERARCHING -M.BROEKAART, CEO
SEARCH AND MATCH A GLOBAL DATABASE Imagine a online register that automatically matches pictures, filters based on patterns, narrows search options and guide passengers through the process of reclaiming. ACTIVE PASSENGERS FIND THE PASSENGER Protocols require a 90-day period where airlines have the responsibility to actively find the rightful owner. How about a passenger that now knows where to start searching?
VISUAL RECOGNITION A PICTURE SAYS MORE THAN A THOUSAND WORDS Uploaded pictures are automatically matched, based on a selection of search criteria, algoritms and matching photo ID s. A U TO M AT I O N REDUCE COSTS By shifting the approach, passengers become more active and positively contribute to the processeconomy, reducing cost and save time to recover luggage.
FOR AIRLINES F O R A I R P O RT S IMPROVED EXPERIENCE BE MORE TRANSPARANT While the names of the airline, airport and ground handler are also different, in the customers minds, they are the same. They are most likely blaming the airline. Show that your airport is transparent and proactive Become a founding partner It is the overall package that matters, and to make that work, airports and ground handlers need to communicate, address challenges head-on, but most of all, have each other s backs in an environment built on mutual trust and teamwork. Reduce costs, claims and time spend on customer service. Link to existing (SITA or proprietary systems) by SDK or API. FOR GROUND HANDLERS BETTER PERFORMANCE Make the airline and airport look good Increase the luggage recovery success-rate Reduce costs for complaints and claims Increase efficiency of our baggage handling system (BHS) capacity and workflow
TECHNOLOGIES IDEA SAAS An online register for found luggage and search requests. The global found lugagge register is a SAAS service with practically no barrier to participate. M ATC H I N G P R I VAC Y We are using artificial intelligence, augmented reality and deep learning matching algorithms. The service is safe and secure and in compliance with all privacy standards.
EMBRACING TECHNOLOGY Based on the SITA World Tracer we have sold and activated thousands of tags. In 2016 we added RFID and NFC technology to enhance tracking and user activation. Today we have entered a whole new airspace, using artificial intelligence for search and matching. Over the year we have been in contact with stranded passengers, desperately seeking for their lost luggage. In many cases they didn t even know where to begin, who to ask and where to start searching. We have heard horrible stories - that drive our ambition to change the future. M. Broekaart, CEO of Aircommerce Aircommerce was founded in 2010 to become an agency for Travel Retail. In 2018 the Aircommerce Group B.V. was formed - adding Aircommerce Passenger Experience B.V. to the family, a start-up dedicated to digital- and data solutions that enhance the passenger experience.
WE HAVE FLIPPED THE APPROACH. WE DEVELOPED A PLATFORM THAT ENABLES UNFORTUNATE PASSENGERS TO SEARCH FOR THEIR MISSING LUGGAGE. THEY NOW CAN DO A LOT MORE THAN A 90-DAY PRAYER BEFORE THEIR LUGGAGE IS AUCTIONED OFF -M.E. VAN DER MEER, PARTNER AT AIRCOMMERCE