Fact Sheet Eco Fares At Air Transat, our goal is to offer passengers the best vacation possible. That s why we ve created Eco Fares, a family of fares that, in some cases, offer the flexibility to cancel or modify a flight for free or for a nominal fee, plus loads of other built-in perks. Our Eco Fares are as follows: Eco Budget Our lowest rate, with no cancellations, changes allowed for the South (but not for Europe or Israel), and no checked gage allowance. Eco Standard From Canada to Europe and Israel Our best-value rate, with change and cancellation for a fee, including one piece of checked gage and standard seat selection. Eco Flex Our maximum flexibility rate, including free cancellation and change as well as plenty of extras, such as two pieces of checked gage, priority airport services and any seat selection based on availability. Eco Budget Eco Standard Eco Flex Change fee per direction X $300 Cancellation fee per ticket 2 X $300 Checked s 3 From $55 of for Europe or for Israel 2 s of each for Europe or 2 s of each for Israel Seat selection From $30 Standard seat selection Any seat Priority airport services 4 X X Meal service Included in this fare X Not offered in this fare Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. 2 Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure. 3 First checked is $55 when prepaid and $70 at the airport. 4 Fee per person, per flight segment. Standard seat selection is offered in Eco Standard. Eco Flex lets passengers choose between a standard seat, two-by-two seat or seat with more legroom, depending on availability. 5 Priority check-in, queue at security checkpoints (at Montreal, Ottawa and Vancouver airports), boarding and gage handling. Also available with Option Plus. From Canada to the South and USA, and domestic flights Eco Budget Eco Standard Eco Flex Change fee per direction $00 $50 Cancellation fee per ticket 2 X $00 Checked s 3 From $25 of 2 s of each Seat selection From $25 Standard seat selection Any seat Priority airport services 4 X X Meal service X X X Included in this fare X Not offered in this fare Fee per person, per direction, plus difference in fare. No changes within 24 hours of departure. 2 Fee per person, per ticket (whether one-way or roundtrip). No refunds within 24 hours of departure. 3 First checked is $25 when prepaid and $30 at the airport. 4 Fee per person, per flight segment. Standard seat selection is offered in Eco Standard. Eco Flex lets passengers choose between a standard seat, two-by-two seat or seat with more legroom, depending on availability. 5 Priority check-in, queue at security checkpoints (at Montreal, Ottawa and Vancouver airports), boarding and gage handling. Also available with Option Plus. Availability of the Eco Fares GDS The three Eco Fares are available on the GDS. They can be identified via the Branded fares and our Fare Basis logic. Agent Direct The three Eco Fares are also available in the Webfares section of Agent direct. TTS/Sirev In TTS/Sirev, flights to the South and US as well as domestic flights within Canada are the same price as the Eco Budget. However, the applicable conditions are the same as those indicated in the South brochure. For Europe, the prices and conditions are the same as the Eco Standard.
Revised Baggage Policy On October 2, we ll be launching our new gage policy. For Europe, we ll be charging a fee for the first piece of checked gage in Eco Budget (currently known as Eco). This will apply to all bookings made as of October 2, 208, for departures as of April, 209. For all destinations, passengers will save when they pay in advance for their first checked rather than at the airport. This double pricing strategy will apply to bookings made as of October 2, 208, for flights to the South, the United States and domestic flights within Canada, and as of April, 209, for flights to Europe. It will be possible to prepay for checked gage via airtransat.com or our call centres. The tables below show the gage conditions for flights and packages. Flight only Package Cruise package First Second Additional 2 First Second Additional 2 First Second Additional 2 Europe Eco Budget 55$/70$ $00 n/a n/a n/a n/a n/a n/a Eco Standard $00 $00 28 kg 3 $00 Eco Flex n/a n/a n/a n/a n/a n/a Checked gage is $55 when prepaid and $70 at the airport. 2 Subject to space availability unless in fare. 3 Includes voucher for extra 5 kg allowed. Israel Eco Budget 55$/70$ $00 n/a n/a n/a Eco Standard $00 $00 Eco Flex n/a n/a n/a Checked gage is $55 when prepaid and $70 at the airport. 2 Subject to space availability unless in fare. South, United States and domestic flights within Canada Eco Budget Eco Standard Eco Flex $25/$30 $40/$50 2 $40/$50 2 $40/$50 2 28 kg 3 $40/$50 2 n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a Checked gage is $25 when prepaid and $30 at the airport. One of 25 kg is for Haiti. 2 Subject to space availability unless in fare. 3 Includes voucher for extra 5 kg allowed.
On October 2, we ll be launching our new and improved Eco Fares for flights only and, as part of our revised conditions, we ll be charging a first-gage fee for the first checked with the purchase of our entry-level fare for flights to Europe. Our fares will also have new names. Our new and improved Eco Fares will give passengers the flexibility to choose their fare level and pay for the services that best cater to their needs. Introduction New and improved Eco Fares. What are Eco Fares? In 204, we created Eco Fares (Eco Promo, Eco, Eco Extra and Eco Max) with varying levels of flexibility. We wanted to provide our customers with peace of mind and offer extra benefits to enhance the in-flight experience of passengers in Economy Class. 2. What are the main changes to the Eco Fare conditions? The key changes are as follows: For all destinations Our Eco Fares have been renamed: -Eco - is now Eco Budget -Eco - Extra is now Eco Standard -Eco - Max is now Eco Flex -Eco - Promo has been eliminated For Europe and Israel There will now be a fee for the first checked in Eco Budget. The flexibility fees and conditions for the various fare families have been revised. Our best seats will now be available in Eco Flex, based on availability. The Option Plus discount will only be available to passengers booking an Eco Flex ticket. Our best seats are defined as bulkhead seats, seats with more legroom and seats in the two-by-two section of the aircraft.
The table below offers a quick summary of the changes in the fare structure. See Appendix I for a detailed grid of the new conditions for the various fare families. 3. When will we be selling the new and improved Eco Fares? The new and improved Eco Fares will be available for bookings made as of October 2, 208, and departures as of April, 209. Strategic positioning and competitive environment 4. Why are we changing our Eco Fares? The competitive landscape has changed significantly over the last year. Flagship carriers have introduced strict conditions on their entry-level fares, with no s and no flexibility on changes and cancellations. This followed a trend started by low-cost carriers (WestJet, Level, Aer Lingus, TAP). Thus, we had to review our own fare conditions to remain competitive on the market. 5. How are the prices of the new Eco Fares set, and will they fluctuate with the market? The prices of the Eco Fares fluctuate with market conditions. However, we should encourage passengers who know they ll be flying with a checked to purchase an Eco Standard or, even, Eco Flex fare. Baggage policy 6. What impact will these new conditions have on our gage policy? For Europe and Israel, the Eco Budget fare will not include any piece of checked gage. Passengers will have the option to pay for a first piece of checked gage of. Eco Standard will include one while Eco Flex will include two s, as is currently the case. Our new policy will apply to all departures as of April, 209, for bookings made as of October 2, 208. For the South, the United States and domestic flights, our current gage policy will remain unchanged. For all destinations, a double pricing strategy will be introduced. Passengers will save if they pay for their checked gage in advance instead of at the airport. This will apply to all departures as of October 2, 208.
7. What will the new gage fees be? As of Oct 2, 208, we ll introduce a double pricing strategy, meaning that passengers will benefit from a lower fee when they pay in advance vs. upon check-in. The price grid below shows the varying fees by destination and time of payment. Specific conditions apply to Haiti. 2 Subject to space availability unless in fare. Passengers will also be able to purchase Option Plus and benefit from an additional checked of *. Prices will vary by destination: Europe: starting at $79.50 The South, the United States and domestic flights: starting at $54.50 *For a maximum of two checked s of. See Appendix II for a detailed grid of all the gage conditions for flights and packages. 8. Will passengers be able to prepay for their gage? Yes. We strongly recommend that passengers prepay for their s up to 24 hours before departure. They can save as much as 20% if they pay for their checked gage in advance. 9. Will passengers be able to prepay for their gage during the online check-in process? No. Our online check-in is available between 24 and 2 hours prior to the scheduled departure time. Passengers can prepay for their checked s up to 24 hours before departure. 0. Which distribution channels will be used to prepay for checked gage? It will be possible to prepay for checked gage via airtransat.com or the call centres. In GDS, EMD capability is currently being developed and should be available soon.
. What will happen to passengers who book a connecting flight? Will they have to pay twice to check their gage? No. Passengers who book a connecting flight (through fare) will only pay once for their checked gage. 2. What will happen to passengers who have already booked a flight to Europe under the old conditions? Will they still get one checked? The benefits and conditions of each fare are based on the purchase date. So passengers who book before October 2, 208, will get one free piece of checked gage. The passengers will still enjoy the same inclusions and level of flexibility. 3. Canadian and United States military currently get one free checked of 32 kg. Will this change in our new fare and gage policy? No. This will not change. Distribution 4. Where will Eco Fares be booked? For Travel Agents: Eco Fares are available in the GDS (they can be identified via our Branded fares or our Fare Base Codes), via Agent Direct (Flights and Webfares section) and through Sirev webfares. They are NOT available via Sirev charter flights or any Sirev white label such as Sabre Vacations or Galileo vacations. Agents using these tools should be referred to Agent Direct. Consumers can find our Eco Fares on airtransat.com or via their travel agent. 5. Will passengers need to book the same Eco Fare for both flight segments? It will be possible to book a different Eco Fare for each flight segment, resulting in different benefits and conditions between segments. For example, passengers will be able to book an Eco Budget for their outbound flight and an Eco Flex for their return flight for greater flexibility and additional perks. Offering our passengers more options will allow them the freedom to customize their trip. 6. Will there be any changes to the deposit and full-payment requirements? No. Conditions for deposits and full payments will remain the same in Sirev charter flights. 7. Will there be any changes to the conditions for flights booked through Sirev charter flights? The following conditions will apply to bookings made through Sirev charter flights: Europe: Our lowest fare (Eco Budget) will not be available in Sirev charter flights. Flights booked through Sirev charter flights will have the same prices as the Eco Standard. Detailed conditions will be available in the brochure. Club Class will still be available in Sirev charter flights. South, US and domestic flights: Flights booked through Sirev charter flights will have the same prices as the Eco Budget. Detailed conditions will be available in the brochure. Club Class will still be available in Sirev charter flights.
8. Will there be any changes to the conditions for air-only group bookings? The current policy will not change. Group quotations will still include one piece of checked gage for flights to Europe. No s will be for group flights to the South, the United States and domestic flights within Canada. The allowance for ITC group bookings will not change. 9. What if travel agents want to book a package with an Eco Budget, Eco Standard or Eco Flex for the South? Eco Fares are not available for ITC package bookings. If a client wants an Eco Fare, an FIT booking will be required. 20. How will the Option Plus discount be applied for people who have booked an Eco Flex? Although the details will not appear in the booking process, the final price of Option Plus shown will already include the discount. 2. What if passengers have booked an Eco Standard and want to select a non standard seat? They ll pay the difference between the price of a standard seat and the one selected. 22. What conditions will apply when passengers book a flight to Europe as of October 2 for a departure prior to April, 209? The same conditions will apply for any departure before April, 209, and the name of the Eco Fare will not change (Eco, Eco Extra and Eco Max). 23. Is a seat selection booked in an Eco Standard or Eco Flex commissionable? Standalone seat selection is not commissionable. Booking an Eco Standard or Flex will, however, yield a commission for the agent, based on the fare. Communication plan 24. Will our website be updated to promote our new Eco Fare conditions and revised gage policy? Yes. As of September 25, information pages on airtransat.com will be updated to reflect the changes made to the Eco Fares.
Appendix I Fare family conditions No changes or refunds within 24 hours of departure. Fare difference may apply. No changes or refunds within 24 hours of departure. Fare difference may apply.
: Included in this fare X: Not in this fare $: Available with extra fees Appendix II Baggage Policy South destinations (except Haiti), the United States and domestic flights within Canada First checked gage is $25 when prepaid and $30 at the airport. 2 Second checked gage is $40 when prepaid and $50 at the airport. 3 Additional gage is subject to space availability. SIREV CHARTER FLIGHT First checked gage is $25 when prepaid and $30 at the airport. 2 Second checked gage is $40 when prepaid and $50 at the airport. 3 Additional gage is subject to space availability. 4 Includes voucher for extra 5 kg allowed.
Haiti Second checked gage is $40 when prepaid and $50 at the airport. 2 Additional gage is subject to space availability. SIREV CHARTER FLIGHT Second checked gage is $40 when prepaid and $50 at the airport. 2 Additional gage is subject to space availability.
Europe The same conditions apply for Israel, except that the gage weight in Economy is. First checked gage is $55 when prepaid and $70 at the airport. 2 Additional gage is subject to space availability. SIREV CHARTER FLIGHT Additional gage is subject to space availability. 2 Includes voucher for extra 5 kg allowed. A $75 fee will apply to each piece of checked gage exceeding the maximum weight allowed. If any piece weighs more than 32 kg, contact our cargo department for details at least 72 hours prior to departure. Prices and weights indicated are valid per flight segment. Applicable taxes are not. In airports outside Canada, prices may vary and will be charged in the currency of the departure city. Please refer to the Travel Information section of our website for more details.