Departure Punctuality - Dec-17. Departure Punctuality - Last 12 Months

Similar documents
Operational Performance Reporting Manchester Airport January 2018

Operational Performance Reporting Manchester Airport March 2018

Departure Punctuality - Apr-17. Departure Punctuality - Last 12 Months

Departure Punctuality - Oct-17. Departure Punctuality - Last 12 Months

Departure Punctuality - Jun-17. Departure Punctuality - Last 12 Months

Operational Performance Reporting Manchester Airport August 2018

Departure Punctuality - Sep-17. Departure Punctuality - Last 12 Months

Departure Punctuality - May-17. Departure Punctuality - Last 12 Months

Departure Punctuality - Aug-17. Departure Punctuality - Last 12 Months

Departure Punctuality - Feb-17. Departure Punctuality - Last 12 Months

Number of complaints decided where a financial remedy awarded. Number of complaints received others

Punctuality for may 2018 per airline

Remedy awarded (complaints decided in qtr)

Punctuality for july 2018 per airline

Punctuality for september 2018 per airline

Punctuality for april 2018 per airline

Punctuality for november 2018 per airline

Punctuality for june 2018 per airline

Punctuality for march 2014 per airline

Punctuality for february 2017 per airline

Punctuality for june 2015 per airline

Punctuality for july 2015 per airline

Punctuality for may 2014 per airline

Punctuality for february 2018 per airline

Punctuality for june 2014 per airline

Punctuality for september 2013 per airline

Punctuality for october 2017 per airline

Gatwick Airport (LGW)

Punctuality for august 2017 per airline

MONTHLY PERFORMANCE REPORT DECEMBER gatwickairport.com/performance

Lyon St Exupéry Airport LYS/LFLL

MONTHLY PERFORMANCE REPORT JANUARY gatwickairport.com/performance

MONTHLY PERFORMANCE REPORT FEBRUARY gatwickairport.com/performance

HEATHROW AIRPORT LHR Summer 2014 (S14) Start of Season

MONTHLY PERFORMANCE REPORT MARCH gatwickairport.com/performance

MONTHLY PERFORMANCE REPORT OCTOBER gatwickairport.com/performance

The contents of this report may not be reproduced without the written consent of COHOR.

MONTHLY PERFORMANCE REPORT OCTOBER gatwickairport.com/performance

The contents of this report may not be reproduced without the written consent of COHOR.

Lyon St Exupéry Airport LYS/LFLL

MONTHLY PERFORMANCE REPORT APRIL gatwickairport.com/performance

Punktlighed for september 2018 pr. flyselskab

Punctuality for october 2012 per airline

I am writing in respect of your recent request of 5 February 2018, for the release of information held by the Civil Aviation Authority (CAA).

Global Airline On-time Arrival Performance Report November 2014

Punctuality for july 2012 per airline

Manchester Airport (MAN)

Dublin Airport (DUB) Winter 2018/19 (W18) Start of Season Report Report Date: Thu 04-Oct-2018 Headlines W18 Start vs. W17 Start vs.

I am writing in respect of your recent request of 10 January 2018, for the release of information held by the Civil Aviation Authority (CAA).

Heathrow Airport (LHR)

GATWICK AIRPORT LGW WINTER 2013/14 (W13) Start of season

AIRLINE PERFORMANCE 2012 ISABEL CYSNEIROS 27/03/2013

Headlines S19 Start vs. S18 Start vs. S18 End

MONTHLY PERFORMANCE REPORT MAY gatwickairport.com/performance

Start of Season Report Nice Côte d Azur Airport Summer Nice Côte d Azur Airport NCE/LFMN. Summer Start Of Season Report

Punktlighed for august 2017 pr. flyselskab

I am writing in respect of your recent request of 11 January 2018, for the release of information held by the Civil Aviation Authority (CAA).

EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)... 2 TOTAL SLOTS BY OPERATOR TOP SLOTS DISTRIBUTION PER ALLIANCE...

MONTHLY PERFORMANCE REPORT DECEMBER gatwickairport.com/performance

Intra-European Seat Capacity. January February March April May June July August September October November December. Intra-European Sectors Flown

Global Airline On-time Arrival Performance Report October 2014

Start of Season Report Nice Côte d Azur Airport Winter Nice Côte d Azur Airport NCE/LFMN. Winter Start Of Season Report

Heathrow Airport LHR Winter 2012 START OF SEASON REPORT

Japan Export Air. International Air Freight Fuel Surcharge. All Destinations

The development of the potential for low-cost, one-stop connecting services in Europe From self-hubbing to reliable low cost connecting services?

Japan Export Air. International Air Freight Fuel Surcharge. All Destinations

Heathrow Airport LHR Winter 2013/14 (W13) Start of season

Japan Export Air. International Air Freight Fuel Surcharge. All Destinations

Japan Export Air. International Air Freight Fuel Surcharge. All Destinations

AIA Passenger Traffic Highlights

EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)... 2 TOTAL SLOTS BY OPERATOR TOP SLOTS DISTRIBUTION PER ALLIANCE...

Customer Relations Programme

ATM & GENESYS Digital Futures Summit IATA - NDC Program Update 23 rd April 2018

Lyon St Exupéry Airport LYS/LFLL

AEROPORTO DI BOLOGNA FLIGHT TIMETABLE Scheduled flights

For SOP the CAA holds data for the time period 1 August 2016 to 31 December 2016.

Stansted Airport (STN)

Global Seat Capacity July. May. June. Global Sectors Flown July. May. June %

Global Seat Capacity July. May. June. Global Sectors Flown July. May. June %

Global Seat Capacity May. June. July. Global Sectors Flown May. June. July

Birmingham Airport (BHX)

Prediction of Skytrax airline rankings, short formula (2e)

DUBLIN INTERNATIONAL AIRPORT DUB S14 Start of Season Report

SFO Airline Guide 11/1/18 CBFANC AIR COMMITTEE

GATWICK AIRPORT LGW SUMMER 2013 (S13) Start of season

Group Flights. Conducted by YouGov on behalf of Civil Aviation Authority. Fieldwork Dates: 28th December th January 2018

Half Year Traffic Highlights

Gatwick Airport (LGW)

AIRLINE PERFORMANCE WINTER 2013 ISABEL CYSNEIROS 29/05/2014

Getting to Salamanca FROM MADRID AIRPORT

Summer Start Of Season Report

Headlines W15 Start vs. W14 Start vs. W14 End

Global September 2014

Airline On-time Arrival Performance (Nov. 2017)

Global Aviation Monitor (GAM)

STUDY OF THE OPTIMUM FLEET FOR A LCC (LOW-COST-CARRIER)

Global Aviation Monitor (GAM)

SCHEDULING LIMITS 2 SCHEDULE ADJUSTMENT 3 TOP AIRLINES ANALYSIS 4 TOP ROUTES ANALYSIS 5 TOP 10 AIRCRAFT TYPE 6

Manchester International Airport MAN Winter 2011 START OF SEASON REPORT Change From KEY STATISTICS Winter 2011 Winter 2010

Bristol Airport (BRS)

Transcription:

Departure - Dec-17 Last Month Last Year % Change Target Var to Target First Wave 74.0% 84.1% -10.1% 85.0% -11.0% Not First Wave 55.4% 72.0% -16.6% 85.0% -29.6% Grand Total 59.4% 74.9% -15.5% 85.0% -25.6% Departure - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 82.3% 84.5% (2.2%) 82.0% 0.3% Not First Wave 70.7% 75.3% (4.7%) 82.0% -11.3% Grand Total 73.2% 77.4% (4.2%) 82.0% -8.8%

ATMs and Passenger Volumes MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % 1 430,685 373798 15% 2810 2621 7% 5,363,346 4756232 13% 31984 29700 8% Departing 471,903 412920 14% 2805 2618 7% 5,353,527 4730471 13% 31943 29654 8% 1 Total 902,588 786718 15% 5615 5239 7% 10,716,873 9486703 13% 63927 59354 8% 2 148,260 176890-16% 730 1009-28% 2,547,552 2566537-1% 12747 13034-2% Departing 160,071 196064-18% 745 1028-28% 2,535,571 2539018-0% 12615 13011-3% 2 Total 308,331 372954-17% 1475 2037-28% 5,083,123 5105555-0% 25362 26045-3% 3 302,654 312991-3% 3072 3179-3% 3,366,623 3195895 5% 32101 30575 5% Departing 317,687 332638-4% 3067 3177-3% 3,362,275 3160201 6% 32096 30551 5% 3 Total 620,341 645629-4% 6139 6356-3% 6,728,898 6356096 6% 64197 61126 5% Grand Total 1,831,260 1805301 1% 13229 13632-3% 22,528,894 20948354 8% 153486 146525 5%

Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # % Flights with no Delay FLYBE BE 2816 28.2% 914 68% EASYJET EZY 1807 18.1% 764 58% RYANAIR FR 1763 17.7% 575 67% TUI TOM 705 7.1% 287 59% JET2.COM LS 615 6.2% 163 73% BRITISH AIRWAYS BA 600 6.0% 238 60% AER LINGUS EI 470 4.7% 145 69% THOMAS COOK MT 452 4.5% 230 49% LUFTHANSA LH 423 4.2% 191 55% LOGANAIR LM 328 3.3% 108 67% Grand Total 9979 100.0% 3615 64% Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # % Flights with no Delay FLYBE BE 38394 20% 8205 79% RYANAIR FR 25968 13% 7031 73% EASYJET EZY 22523 12% 7494 67% JET2.COM LS 12945 7% 2630 80% TUI TOM 12234 6% 3785 69% THOMAS COOK MT 10434 5% 3594 66% MONARCH SCH ZB 7996 4% 2194 73% BRITISH AIRWAYS BA 7214 4% 1481 79% AER LINGUS EI 5472 3% 741 86% LUFTHANSA LH 5020 3% 1203 76% Grand Total 148200 77% 38358 74%

Departure by T1 T2 Puntuality T3 Puntuality 54.97% 64.43% 62.21% First Wave Departure Operator Name Operator IATA Code # Movements % of Movements % RYANAIR FR 198 14.1% 84.34% JET2.COM LS 175 12.4% 79.43% K.L.M. KL 29 2.1% 75.86% LUFTHANSA LH 49 3.5% 75.51% TUI TOM 209 14.8% 75.12% BRUSSELS SN 24 1.7% 75.00% EASYJET EZY 326 23.1% 74.85% FLYBE BE 207 14.7% 74.40% THOMAS COOK MT 130 9.2% 57.69% BRITISH AIRWAYS BA 62 4.4% 56.45% Grand Total 1409 100.0% 74.38%

Monthly Airline Performance by Departure Departing Ranking Change (Dep- Arr) Operator Name Operator IATA Code Movements Movements Departing Inbound gage 1 AIR ARABIA 3O 18 0.1% 89% 89% 0% 100% 2 VUELING VY 34 0.3% 94% 88% (6%) 100% 3 JET2.COM LS 615 4.7% 71% 76% 4% 98% 4 VIRGIN ATLANTIC AIRWAYS VS 154 1.2% 60% 75% 16% 66% 5 QATAR AIRWAYS QR 144 1.1% 79% 75% (4%) 97% 5 ROYAL AIR MAROC AT 24 0.2% 75% 75% 0% 92% 7 UNITED UA 62 0.5% 71% 74% 3% 32% 8 SAUDIA ARABIAN SV 44 0.3% 32% 73% 41% 32% 9 AUSTRIAN OS 47 0.4% 83% 67% (16%) 100% 10 SAS SCANDINAVIAN SK 293 2.2% 73% 66% (7%) 96% 11 FLYBE BE 2,816 21.4% 70% 65% (5%) 84% 12 TUI TOM 705 5.3% 54% 64% 11% 86% 13 RYANAIR FR 1,763 13.4% 71% 64% (7%) 98% 14 BRUSSELS SN 152 1.2% 72% 62% (11%) 78% 15 SINGAPORE SQ 89 0.7% 93% 61% (32%) 96% 16 LOGANAIR LM 328 2.5% 73% 61% (12%) 84% 17 ICELANDAIR FI 56 0.4% 79% 61% (18%) 25% 18 AER LINGUS EI 470 3.6% 79% 60% (19%) 60% 19 CATHAY PACIFIC CX 58 0.4% 72% 59% (14%) 100% 20 EASYJET EZY 1,807 13.7% 59% 57% (2%) 66% 21 BRITISH AIRWAYS BA 600 4.5% 64% 56% (8%) 73% 22 ETIHAD AIRWAYS EY 124 0.9% 84% 55% (29%) 84% 23 LUFTHANSA LH 423 3.2% 57% 53% (4%) 94% 24 OMAN AIR WY 62 0.5% 42% 52% 10% 94% 25 THOMAS COOK MT 452 3.4% 48% 50% 3% 93% 26 AIR FRANCE AF 185 1.4% 62% 50% (12%) 82% 26 P.I.A. PK 80 0.6% 40% 50% 10% 30% 28 K.L.M. KL 275 2.1% 71% 50% (21%) 86% 29 AMERICAN AA 114 0.9% 72% 46% (26%) 37% 30 FINNAIR AY 116 0.9% 64% 45% (19%) 79% 31 IBERIA EXPRESS I2 18 0.1% 100% 44% (56%) 44% 32 SWISS INTERNATIONAL LX 122 0.9% 70% 43% (28%) 98% AIR LINES 33 EUROWINGS EW 249 1.9% 57% 42% (15%) 96% 34 AURIGNY AIR SERVICES GR 102 0.8% 57% 41% (16%) 67% 35 ENTER AIR ENT 10 0.1% 20% 40% 20% 80% 36 AIR PORTUGAL TP 108 0.8% 61% 39% (22%) 46% 37 NORWEGIAN AIR SHUTTLE DY 58 0.4% 59% 34% (24%) 97% 38 TURKISH TK 125 0.9% 63% 34% (30%) 19% 39 COBALT AIR CO 18 0.1% 100% 33% (67%) 33% 39 AIR TRANSAT TS 18 0.1% 56% 33% (22%) 33% 41 HAINAN HU 26 0.2% 62% 31% (31%) 92% 42 EMIRATES EK 189 1.4% 55% 24% (30%) 76% 43 IRAQI AIRWAYS IA 10 0.1% 60% 20% (40%) 80% 44 AEGEAN A3 24 0.2% 58% 17% (42%) 58% Grand Total 13,187 100.0% 66% 60% (6%) 81%

Monthly Airline Performance by Change (difference between Arrival OTP and Departure OTP) Change Ranking Change (Dep- Arr) Operator Name Operator IATA Code Movements Movements Departing Inbound gage 1 SAUDIA ARABIAN SV 44 0.3% 32% 73% 41% 32% 2 ENTER AIR ENT 10 0.1% 20% 40% 20% 80% 3 VIRGIN ATLANTIC AIRWAYS VS 154 1.2% 60% 75% 16% 66% 4 TUI TOM 705 5.3% 54% 64% 11% 86% 5 P.I.A. PK 80 0.6% 40% 50% 10% 30% 6 OMAN AIR WY 62 0.5% 42% 52% 10% 94% 7 JET2.COM LS 615 4.7% 71% 76% 4% 98% 8 UNITED UA 62 0.5% 71% 74% 3% 32% 9 THOMAS COOK MT 452 3.4% 48% 50% 3% 93% 10 AIR ARABIA 3O 18 0.1% 89% 89% 0% 100% 10 ROYAL AIR MAROC AT 24 0.2% 75% 75% 0% 92% 12 EASYJET EZY 1,807 13.7% 59% 57% (2%) 66% 13 QATAR AIRWAYS QR 144 1.1% 79% 75% (4%) 97% 14 LUFTHANSA LH 423 3.2% 57% 53% (4%) 94% 15 FLYBE BE 2,816 21.4% 70% 65% (5%) 84% 16 VUELING VY 34 0.3% 94% 88% (6%) 100% 17 RYANAIR FR 1,763 13.4% 71% 64% (7%) 98% 18 SAS SCANDINAVIAN SK 293 2.2% 73% 66% (7%) 96% 19 BRITISH AIRWAYS BA 600 4.5% 64% 56% (8%) 73% 20 BRUSSELS SN 152 1.2% 72% 62% (11%) 78% 21 LOGANAIR LM 328 2.5% 73% 61% (12%) 84% 22 AIR FRANCE AF 185 1.4% 62% 50% (12%) 82% 23 CATHAY PACIFIC CX 58 0.4% 72% 59% (14%) 100% 24 EUROWINGS EW 249 1.9% 57% 42% (15%) 96% 25 AURIGNY AIR SERVICES GR 102 0.8% 57% 41% (16%) 67% 26 AUSTRIAN OS 47 0.4% 83% 67% (16%) 100% 27 ICELANDAIR FI 56 0.4% 79% 61% (18%) 25% 28 FINNAIR AY 116 0.9% 64% 45% (19%) 79% 29 AER LINGUS EI 470 3.6% 79% 60% (19%) 60% 30 K.L.M. KL 275 2.1% 71% 50% (21%) 86% 31 AIR PORTUGAL TP 108 0.8% 61% 39% (22%) 46% 32 AIR TRANSAT TS 18 0.1% 56% 33% (22%) 33% 33 NORWEGIAN AIR SHUTTLE DY 58 0.4% 59% 34% (24%) 97% 34 AMERICAN AA 114 0.9% 72% 46% (26%) 37% 35 SWISS INTERNATIONAL LX 122 0.9% 70% 43% (28%) 98% AIR LINES 36 ETIHAD AIRWAYS EY 124 0.9% 84% 55% (29%) 84% 37 TURKISH TK 125 0.9% 63% 34% (30%) 19% 38 EMIRATES EK 189 1.4% 55% 24% (30%) 76% 39 HAINAN HU 26 0.2% 62% 31% (31%) 92% 40 SINGAPORE SQ 89 0.7% 93% 61% (32%) 96% 41 IRAQI AIRWAYS IA 10 0.1% 60% 20% (40%) 80% 42 AEGEAN A3 24 0.2% 58% 17% (42%) 58% 43 IBERIA EXPRESS I2 18 0.1% 100% 44% (56%) 44% 44 COBALT AIR CO 18 0.1% 100% 33% (67%) 33% Grand Total 13,187 100.0% 66% 60% (6%) 81%

Monthly Delay Analysis by Airline Operator Name Total Delay Incidents Air Traffic Airline Airport Ground Servicing Misc Reactionary Weather RYANAIR 1190 45 199 498 39 16 263 129 EASYJET 1187 38 204 281 200 134 205 125 FLYBE 1111 28 231 302 133 38 254 125 TUI 316 30 69 86 12 27 31 55 BRITISH AIRWAYS 305 5 19 43 55 15 93 75 AER LINGUS 223 19 50 36 5 88 25 LUFTHANSA 209 16 34 32 1 15 89 22 EUROWINGS 199 10 30 59 4 10 80 6 JET2.COM 195 28 24 62 18 9 3 51 EMIRATES 179 6 13 20 15 36 55 34 THOMAS COOK 177 8 63 29 16 1 20 40 K.L.M. 130 12 14 17 26 7 41 13 LOGANAIR 128 2 9 26 22 5 54 10 TURKISH 122 15 5 12 40 20 24 6 SAS SCANDINAVIAN 111 12 16 8 6 56 13 AIR FRANCE 98 5 18 19 7 42 7 ETIHAD AIRWAYS 90 12 13 34 2 2 12 15 AIR PORTUGAL 86 5 7 15 21 1 35 2 BRUSSELS 85 10 20 25 1 3 13 13 SWISS INTERNATIONAL AIR LINES 80 11 8 13 1 7 31 9 FINNAIR 79 2 12 21 7 4 25 8 AURIGNY AIR SERVICES 70 3 11 9 2 31 14 QATAR AIRWAYS 62 1 13 18 2 1 8 19 AMERICAN 48 1 4 18 4 9 12 VIRGIN ATLANTIC AIRWAYS 40 5 9 5 3 5 13 SINGAPORE 37 3 3 11 4 2 4 10 P.I.A. 33 5 2 24 2 SAUDIA ARABIAN 32 5 14 4 4 5 OMAN AIR 31 1 3 2 2 2 17 4 NORWEGIAN AIR SHUTTLE 31 2 5 3 2 1 11 7 AEGEAN 29 3 15 2 6 3 CATHAY PACIFIC 24 5 9 3 7 UNITED 23 7 6 2 4 4 ICELANDAIR 22 2 4 9 1 6 AIR TRANSAT 15 4 5 1 2 1 2 VUELING 13 1 1 5 3 2 1 HAINAN 11 1 3 4 3 COBALT AIR 11 1 5 2 1 2 AUSTRIAN 9 1 4 1 2 1 IBERIA EXPRESS 9 2 5 1 1 ROYAL AIR MAROC 9 2 1 6 FREEBIRD 6 2 3 1 ENTER AIR 4 3 1 SMALL PLANET UAB 4 2 1 1 IRAQI AIRWAYS 4 1 2 1 EASYJET SWITZERLAND 3 2 1 AIR EUROPA 2 1 1 TITAN AIRWAYS 1 1 EASTERN AIRWAYS 1 1 AIR ARABIA 1 1 AEROFLOT RUSSIAN 1 1 Grand Total 294 1088 1785 761 393 1657 901

Percentage of - By Event Delay Category Code Description Air Traffic Control % of Total 4.3% Airline 16.2% Airport 25.6% Ground Servicing 11.0% Miscellaneous 5.7% Reactionary 23.8% Unknown 0.0% Unknown Delay Category Code 0.1% Weather 13.2% Percentage of - By Time Delay Category Code Description % of Total Air Traffic Control 3.3% Airline 16.1% Airport 12.1% Ground Servicing 8.2% Miscellaneous 3.4% Reactionary 37.1% Unknown 0.0% Unknown Delay Category Code 0.0% Weather 19.7%

Departing Taxi Times Manchester Operator Name 1 AEGEAN 18 AER LINGUS 14 AEROFLOT RUSSIAN 13 Average Taxi Times 2 3 AIR ARABIA 15 AIR EUROPA 16 AIR FRANCE 13 AIR PORTUGAL 17 AIR TRANSAT 25 AMERICAN 21 AURIGNY AIR SERVICES 15 AUSTRIAN 17 BLUE AIR BLUE ISLANDS 8 BRITISH AIRWAYS 14 BRUSSELS 16 CATHAY PACIFIC 25 COBALT AIR 16 EASTERN AIRWAYS 5 EASYJET 14 EASYJET SWITZERLAND 15 EMIRATES 20 ENTER AIR 20 ETIHAD AIRWAYS 18 EUROWINGS 14 FINNAIR 16 FLYBE 14 FREEBIRD 17 HAINAN 26 IBERIA EXPRESS 13 ICELANDAIR 17 IRAQI AIRWAYS 13 JET2.COM 17 K.L.M. 13 LOGANAIR 15 LUFTHANSA 14 NORWEGIAN AIR SHUTTLE 22 OMAN AIR 23 P.I.A. 21 PEGASUS 10 QATAR AIRWAYS 10 21 ROYAL AIR MAROC 17 RYANAIR 13 SAS SCANDINAVIAN 18 SAUDIA ARABIAN 28 SINGAPORE 22 SMALL PLANET UAB 22 SUNWING 15 SWISS INTERNATIONAL AIR LINES 14 THOMAS COOK 19 TITAN AIRWAYS 10 17 TUI 10 19 TURKISH 18 UNITED 27 VIRGIN ATLANTIC AIRWAYS 24 VUELING 13 Grand Total 16 21 14 Taxi Times Manchester Operator Name 1 AEGEAN 7 AER LINGUS 6 AEROFLOT RUSSIAN 11 Average Taxi Times 2 3 AIR ARABIA 7 AIR EUROPA 5 AIR FRANCE 6 AIR PORTUGAL 7 AIR TRANSAT 13 AMERICAN 11 AURIGNY AIR SERVICES 6 AUSTRIAN 8 BLUE AIR BLUE ISLANDS 5 BRITISH AIRWAYS 5 BRUSSELS 7 CATHAY PACIFIC 9 COBALT AIR 8 CORENDON DUTCH 7 EASTERN AIRWAYS 5 EASYJET 5 EASYJET SWITZERLAND 5 EMIRATES 12 ENTER AIR 7 ETIHAD AIRWAYS 10 EUROWINGS 7 FINNAIR 7 FLYBE 7 FREEBIRD 11 HAINAN 13 IBERIA EXPRESS 7 ICELANDAIR 7 IRAQI AIRWAYS 6 JET2.COM 6 K.L.M. 6 LOGANAIR 6 LUFTHANSA 6 NORWEGIAN AIR SHUTTLE 6 OMAN AIR 11 P.I.A. 12 QATAR AIRWAYS -10 10 ROYAL AIR MAROC 8 RYANAIR 10 6 SAS SCANDINAVIAN 6 SAUDIA ARABIAN 14 SINGAPORE 15 SMALL PLANET UAB 8 SWISS INTERNATIONAL AIR LINES 6 THOMAS COOK 11 TITAN AIRWAYS 9 7 TUI 10 8 TURKISH 8 UNITED 10 VIRGIN ATLANTIC AIRWAYS 11 VUELING 6 Grand Total 6 10 6

Summary of gage Performance gage Category Passengers Movements Average Time to First Average TIme to Last Volume Last SLA Missed Last % A 85,581 237 14 44 67 72% B 559,923 3383 16 26 439 87% C 162,209 1482 18 26 449 70% D 73,886 1510 14 16 282 81% Grand Total 881,599 6612 81% gage Performance by Description Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % 1 430,685 2810 19 29 650 77% 2 148,260 730 13 32 151 79% 3 302,654 3072 13 19 436 86% Grand Total 881,599 6612 81% gage SLA by Handling Agent Ramp Handling Agent Passengers Average Time to First Average TIme to Last Movements Volume Last SLA Missed Last % Asig (Menzies) 3,259 22 16 42 17 23% Aviator 76,671 423 14 25 34 92% Dnata Ops 44,311 95 14 44 23 76% Flight Support 5,370 50 12 26 3 94% Menzies 378,286 3828 18 24 928 76% Swissport 325,529 1888 13 24 225 88% Jet2 48,173 306 14 23 7 98% Grand Total 881,599 6612 81%