Santa Visit Lapland Holidays with Canterbury Travel 2019 First Edition
Welcome to the REAL Lapland Santa Claus Canterbury Travel s award-winning Lapland holidays offer one of the best standards of service and tour content on the market. When you book a festive break with the Lapland specialists you can be assured that your holiday will be in an authentic setting, in the heart of Finnish Lapland. Our holidays are not just inclusive of flights, accommodation and transfers, in-flight catering and meals as per itinerary but traditional Arctic activities as specified using huskies, reindeer and snowmobiles and the hire of snowsuits and boots and presents for children age 2-11 years inclusive. The 2-4-night tours combine the romance of searching for Santa in wilderness locations with a comprehensive programme of activities. A private family meeting with Santa is assured on all tours and each child will receive a gift from him. For in Santa s Lapland we still believe in the magic of Christmas. CLIENTS SECURITY Canterbury Travel (London) Ltd is a fully bonded tour operator registered in England No. 995587, registered office 3rd Floor, 1 Ashley Road, Altrincham, Cheshire WA14 2DT. The air holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is 0739. Clients booking with Canterbury Travel are fully protected. Canterbury Travel is a full-time agency member of the International Air Transport Association (IATA). Currently for United Kingdom departures protection is provided in the form of an ATOL protection fee of 2.50 per passenger. The ATOL protection fee is in addition to the tour cost. YOUR FINANCIAL PROTECTION All the flights and flight inclusive holidays in the brochure are protected by the ATOL scheme. When you pay you will be supplied with an ATOL certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL certificate go to www.atol.org.uk/atolcertificate YOUR FLIGHTS Tours in the programme are undertaken by charter flights. Charter services are based on the use of various couriers from airports as specified in the programme. Flight times are subject to final slot confirmation by the airport authorities. Your flight duration is on average 3½ hrs each way. For more information please visit To book call 01923 822388 2 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
Visit Santa with Canterbury Travel Special Offers & Tour Activities The following items are included on selected tours, please refer to the icons on each tour page. FREE SPECIAL SOUVENIR On departure from Lapland you will receive a souvenir licence to commemorate your visit to Lapland, crossing the Arctic Circle and covering the traditional activities undertaken. FREE SOUVENIR CD Throughout your stay in Lapland you and your children can sing along to our very own Elf Song. (1 CD per booking provided, prior to departure from Lapland. SPECIAL OFFERS Limited HALF-PRICE child places A limited number of half-price child places are allocated to selected 2 and 3-night tours. To qualify your party must consist of at least 4 passengers including 1 child between 2-11 years at the time of return travel. The youngest child in your party (between 2-11 years) will be allocated the half-price child place. Minimum 4 persons, excludes infants. Only 1 half-price child place will be permitted per booking. The 2.50 ATOL protection fee is payable for any halfprice child places. The half-price child places are offered on a first come first serve basis, please refer to our website for the latest availability. TOUR ACTIVITIES Your holiday to Lapland is a wonderful opportunity to experience an array of fun yet traditional snow-based activities, which are indigenous to this region. Your Santa Visit All Tours When your search for Santa is accomplished, you will discover this enigmatic man s home and your children will meet him in private. See their faces light up as they achieve the dream of meeting the real Santa. Children age 2-11 years will receive a gift from Santa. 2-4 NIGHT TOUR ACTIVITIES (INCLUDED IN THE PRICE OF YOUR CHOSEN TOUR) Make Friends with the Huskies Be enthralled as the huskies power their way through the Lappish countryside, in search of Father Christmas. During your 90-minute husky adventure, you can learn how to drive a team of huskies or experience the thrilling sleigh ride as a passenger. Tour the husky farm, learn about the lives of the dogs and meet some of Santa s furry friends. Learn about Santa s Reindeer Your 90-minute reindeer adventure takes in a beautiful sleigh ride through the forest. While at location the farmer will tell engaging tales of the lives of these magnificent creatures while you rest beside an open fire and enjoy some hot berry juice refreshments. There may even be time to feed the reindeer. Snowmobile Experience Enjoy an exciting 1.5km snowmobile and sleigh ride through the snowy tundra of the Arctic as you search for Santa. Snowmobiles for children will be available. Snow Activities There will be a variety of snow games with Santa s Special Elves, that children always enjoy, including tobogganing, snowman making and the odd snowball battle. Additional use of toboggans in resort is free of charge. Meet the Elves at Home Your Search for Santa will include a visit to the Elf House, where you will meet Wendy Wood and some of the Elves who have been helping Wendy to create the toys for all the girls and boys who have made it onto Santa s good list this year. Journey to a Magical Post Office View the Magical Post Office where the elves sort the mail. While in Lapland you will have the opportunity to send postcards to your loved ones. Your Personal Tour Guide 2, 3 and 4 night tours only During your time in Lapland you will be accompanied by a personal tour guide. The guide will meet and greet you at the airport in Lapland and they will be on hand throughout your holiday. Your guide has good local knowledge and they will be able to answer most questions you may have while in Lapland. Inside... 2 Introductory 3 Special Offers and Tour Activities 4-5 Luosto Resort and Accommodation 6-7 Pyha Resort and Accommodation 8-9 Magical Moments - 2 NIGHTS 10-11 Magical Interlude - 3 NIGHTS 12-13 Majestic Lapland - 3 NIGHTS 14-15 Christmas at Luosto - 4 NIGHTS 16-17 Lapland Arctic Adventure - 6 NIGHTS 18 Enchanting Lapland - 1 DAY 19 Terms and Conditions 3
The magical resort of Luosto Situated on the edge of the National Park, the ski village of Luosto provides the dramatic backdrop for your holiday to Lapland. 90-minutes north of the Arctic Circle, it is hard to imagine anywhere more beautiful than Luosto. And it is here where we can see why Santa has chosen Lapland as his homeland LUOSTO LOG CABINS Staying in a log cabin is a great way to experience Lapland. Cabins are generally open-plan, although a limited number of 2-bedroom cabins are available. Log cabins offer a good degree of comfort and are wellequipped with kitchenette, sauna/shower room, drying cupboard, central heating & a log fire. Cabins are individually furnished & may differ from the pictures shown. Open-plan cabins Open-plan cabins provide a comfortable sleeping area, and typically have 2 double beds built into the lower level & 2 single upper beds. These cabins generally accommodate 3-6 persons and are located 10-20 mins walk to the resort centre. Two-bedroom cabins Two-bedroom cabins generally accommodate 4-6 persons and are approx. 20-30 mins from resort centre. They vary in style and some cabins have a sleeping area in the loft, accessed via a ladder staircase, while others have bunk beds. These cabins are generally suitable for children age 4 and above. When staying in a log cabin, meals are taken in an allocated restaurant in resort. 4 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
Visit Santa with Canterbury Travel LUOSTOTUNTURI HOTEL For more information please visit To book call 01923 822388 This charming hotel, complements its natural surroundings and it affords a selection of well-appointed bedrooms and suites. Facilities include a swimming pool for guests use. (Local charges may apply for customers staying in cabins or Villas.) Twin rooms There are a limited number of twin guest rooms, with en-suite shower room, TV, telephone, minibar/fridge Family Rooms (sleeps 4 persons) Family rooms have 2 twin beds and a double sofa bed. En-suite shower room. TV, telephone, minibar/fridge. Duplex Family Rooms (sleeps 5 persons) These rooms are suitable for families with children age 4 and above. Each room has 2 twin beds at floor level & either 2 or 3 mattress style beds for children on a mezzanine level, accessed via a gated ladder staircase. En-suite shower room. TV, telephone, hairdryer and minibar/ fridge. Amethyst Suite (price on request) Suitable for 4-6 persons and furnished to a high standard, the Amethyst suites have views over the Fells. The suites comprise 2 bedrooms, a sauna/shower room, TV, telephone, hairdryer, kitchenette and drying cabinet. There is a 2-seater sofa bed in the lounge. Tunturi Suites (Price on request) A spacious, bright and attractive suite with balcony overlooking the Fells. The Tunturi Suite is suitable for 2-4 persons and comprises 1 bedroom, a lounge with double sofa bed. Shower room with sauna. Kitchenette, TV, telephone, hairdryer and drying cabinet. For details of the Luosto Villas that sleep 6-10 people, please visit our website 5
The magical resort of Pyha Pyha is a ski village which is set in stunning scenery on the edge of a National Park that is renowned for its excellent ski facilities. It is situated above the Arctic Circle in the heart of Santa s homeland. In Pyha you can choose to stay in a variety of accommodations from a contemporary apartment, to a traditional log cabin or a comfortable hotel room, convenient to resort. It is hard to imagine anywhere more beautiful than the home of the real Santa Claus, Finnish Lapland. PYHA LOG CABIN Pyha Log Cabin In Pyha we have a selection of log cabins which are suitable for families of 3-6 persons. The log cabins vary in style, layout and decoration. Cabins are open-plan (no separate bedrooms) and the beds vary from double beds and bunk beds (very traditional and Lappish in style) to beds/mattresses in a loft area suitable for both adults and children. Cabins have a log fire, drying cupboard, kitchenette and shower room with sauna. Cabins are generally 15 mins walk from the resort centre and your allocated restaurant. 6 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
Visit Santa with Canterbury Travel For more information please visit To book call 01923 822388 PYHA SUITE, APARTMENTS AND HOTEL ROOMS Pyha Suite Apartment The Pyha Suite is a 2-bedroom apartment suitable for 3-5 persons. One bedroom has twin beds and the other has a double bunk at the lower level with a single bunk above. They also have a shower room with sauna, drying cupboard, kitchenette and a lounge area with TV/DVD. This accommodation is a short walk from resort centre. Pyha Apartment A Pyha Apartment is suitable for 4-8 persons. These apartments have 3-bedrooms, two with twin beds and another with bunk beds. Plus, a sauna, shower room, drying cupboard, kitchenette and lounge with double sofa bed and TV/DVD. 5 mins-walk from resort centre. Pyha Hotel Rooms The Pyha Hotel features a selection of en-suite rooms suitable for 2-3 persons. Plus, a limited number of family rooms for 4-persons. Staying at the hotel is an excellent choice should you wish to have easy access to the restaurant. 7
For more information please visit To book call 01923 822388 Magical Moments Capture the true spirit of Christmas in the winter wonderland of Luosto, arguably one of the best settings for your holiday to Lapland. Magical Moments presents the opportunity to experience a short break to Lapland without compromising on quality. Enjoy husky and reindeer sleigh rides through ancient snow-covered forests and plains as we look for Santa s home. 8 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
2 night Magical Moments to Luosto It s time to join us on an Arctic adventure in Lapland. After your flight to Rovaniemi, we will transport you 120km north of the Arctic Circle to Luosto. Prior to arrival in resort a brief stop will be made to collect thermal snow suits and boots. After checking into your accommodation, watch out for Tricky Dicky in resort he may just play a trick on you. Rest and enjoy your dinner this evening. Ready, steady, go it s time to search for Santa. After breakfast, we set off by coach to visit a number of locations where we believe Santa has recently been seen. Reindeer and the energetic huskies will be waiting to greet us. Speedy Sam is often seen racing around making sure that everything is ready for Santa s epic journey across the world on Christmas Eve. After an action-packed morning, we ll stop for lunch before our search resumes. Will Santa be at the Magical Post Office? Let s find out. Following a fun-filled day it s time to return to Luosto, where you can relax and enjoy a drink at the Merry Elf. Enjoy your farewell dinner this evening for tomorrow we have an early start. Today it s imperative that we find Santa. As we resume our search, we will enjoy a sleigh ride in the Lappish wilderness. Santa is always thrilled to meet every child who visits him, for they have made such an effort to find him. Every child will receive a gift from Santa. Back in Luosto, lunch will be provided before we depart for Rovaniemi Airport. Say a fond farewell to Santa and his team of helpers. Santa Your search for includes: Journey to the Magical Post Office Meet the Elves at Home 90-minute reindeer experience 90-minute husky experience Snowmobile & sleigh ride (1.5km) Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Gift from Santa 2-nights full board accommodation In-flight catering Festive Dinner Thermal snow suit and boots Souvenir license and CD Free Souvenir CD Free Special Souvenirs Half Price Child places 9
For more information please visit To book call 01923 822388 Magical Interlude There is nowhere quite as spellbinding as Luosto. Set against the dramatic backdrop of the Fells, this beautiful resort continues to be the most magical setting for your holiday in search of Santa. On arrival in Lapland our team of dedicated guides will be waiting to take you to Luosto. Once you have checked in to your accommodation, we hope the spirit of Christmas encapsulates you as you relax and enjoy the welcome dinner. 10 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
3 night Magical Interlude to Luosto The next morning your search for Santa begins. We will go by coach on a short journey to a secret location where we have been advised that Santa has recently been seen. Special Elves will be on hand to provide you with clues as to where Santa may be. With the help of the huskies and reindeer it s going to be an adventure, will Prancer, Comet or Cupid know the best route to take to find Santa? Lunch will be taken before the activities resume. Will Tricky Dicky be waiting to dupe you at the Elf House this afternoon? Let s play some games with the Elves before we meet some of Santa s furry companions. At the reindeer farm, you will experience a safari and the chief herdsman, will tell you all about these magnificent creatures before you get to meet and feed them. Enjoy the silence as the reindeer sleighs glide across the snowcovered ground through the forest. Prior to dinner this evening, why not relax at the Merry Elf. Did you find Santa yesterday? If not then we can rely on the Special Elves to help us today. Noisy Nod will be there, listen for the sound of his bell ringing, if he thinks Santa is in the vicinity. Expect lots of snow games today, who will win the race against Speedy Sam? When you finally discover Santa s home, in this winter wonderland Mrs Claus will welcome you into her abode before you meet the mesmerising Santa Claus. This evening, enjoy the festive dinner in resort. Your last morning in Luosto relax and enjoy some tobogganing before saying farewell to your new Lappish friends. Santa Your search for includes: Journey to the Magical Post Office Meet the Elves at Home 90-minute reindeer experience 90-minute husky experience Snowmobile & sleigh ride (1.5km) Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Gift from Santa 3-nights full board accommodation In-flight catering Festive Dinner Thermal snow suit and boots Souvenir license and CD Free Souvenir CD Free Special Souvenirs Half Price Child places 11
For more information please visit To book call 01923 822388 Majestic Lapland to Pyha It s time to enjoy a magical Christmas in a picture postcard setting. Fir trees laden with crisp white snow, tireless husky dogs barking in anticipation of their next safari and resilient reindeer waiting for the chance to help you search for Santa. Visit the land where dreams come true and create a lifetime of precious memories. 12 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
3 night Majestic Lapland to Pyha Our expert tour guides will be waiting to meet you at Rovaniemi Airport for your coach transfer to Pyha. Have you been practising the Elf song? A brief stop will be made en-route to Pyha to collect your thermal clothing. Then it will be time to settle into your accommodation before enjoying dinner in resort. The next morning, we will have a bright and early start, as a range of Arctic activities await. We ll travel to a secret location to search for Santa. Huskies and reindeer will be waiting to greet us. Meet some of the working dogs prior to an exciting husky safari over prepared tracks. Lunch will be served during the day before we resume our activities aided and abetted by the Special Elves. Visit the Magical Post Office to see where the elves sort Santa s mail that arrives from all over the world. Did you meet the elves at home yesterday? No, then perhaps they ve overslept this morning, let s wake them up. Check out where Wendy Wood hand crafts the toys for children who have made the grade on to Santa s good list. Which Special Elf will provide the clue to the next secret location? It s time to learn about the lives of the reindeer during your 90-minute experience and then you can relax and enjoy a leisurely sleigh ride through the forest, passing trees heavily laden with snow. When we finally discover Santa s home, he will be delighted to hear your children s special wishes for Christmas. Back in Pyha, enjoy the festive dinner this evening. Spend the final morning in resort relaxing. After lunch it s time to say goodbye to Lapland. En-route to Rovaniemi Airport, your guide will provide you with a souvenir CD of the one song you ll be singing for years to come the Elf Song. A brief stop may be made to purchase any souvenirs time permitting. Santa Your search for includes: Journey to the Magical Post Office Meet the Elves at Home 90-minute reindeer experience 90-minute husky experience Snowmobile & sleigh ride (1.5km) Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Gift from Santa 3-nights full board accommodation In-flight catering Festive Dinner Thermal snow suit and boots Souvenir license and CD Free Souvenir CD Free Special Souvenirs 13
For more information please visit To book call 01923 822388 Christmas at Luosto As winter approaches, there s excitement in the air, how will you ensure that this Christmas is the best one yet? Your children dream of meeting the real Santa Claus and they have so many questions to ask him. Which Elf is Santa s favourite? How does Santa squeeze down the chimney? Well, Santa will be able to answer all of these questions and more when you meet him in his secret home. 14 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
4 night Christmas at Luosto On arrival at Rovaniemi Airport your personal tour guide will be waiting to greet you for the transfer to the idyllic resort of Luosto a remote ski village largely untouched by the modern world. Just prior to arrival in resort, we ll collect your thermal clothing, then settle into your accommodation prior to dinner. The next morning it s time to embark on the search for Santa. We ll make our way to a secret location, perhaps Snowy Bowy will be there to help us as we look for the great man. As the reindeer pull the sleigh through the forest, will they lead us to Santa? While at the farm, you can learn more about these magical creatures and there will even be time to feed them. The Elves may be at the Magical Post Office today unless they are helping Santa with the dispatch of the thousands of toys in time for Christmas Day. At the husky farm learn how to mush and drive a team of dogs over prepared tracks. This evening in Luosto a festive dinner awaits you. The long wait is over it s Christmas Day. It s time to resume our search for Santa. Our furry friends and the snowmobiles will transport us again until we discover the great man. Will Noisy Nod or Speedy Sam provide the final clue to Santa s secret hideaway? Children will be mesmerised when they finally meet Father Christmas in the unique setting of his home and they will be excited to receive their special gift from him in person. This evening a traditional Christmas dinner will be served along with festive treats such as chocolates and crackers. Boxing Day is traditionally a day of rest in Lapland, however there will be a shuttle bus to an activity location, where some elves will be on hand to play games with the children. Snowmobiles will be available along with huskies and reindeer too. This evening in resort a buffet dinner will be available for our final night in this magical winter wonderland. Santa Your search for includes: Journey to the Magical Post Office Meet the Elves at Home 90-minute reindeer experience 90-minute husky experience Snowmobile & sleigh ride (1.5km) Snow games with Santa s Special Elves Tobogganing Private meeting with Santa Gift from Santa 4-nights full board accommodation In-flight catering Festive Dinner Thermal snow suit and boots Souvenir license and CD The last morning in resort have fun on the tobogganing slope or enjoy the resort facilities. For those feeling more energetic, the chance to ski or snowboard can be purchased locally. Lunch will be provided in Luosto before it s time to say a fond farewell to Lapland. Free Souvenir CD Free Special Souvenirs 15
For more information please visit To book call 01923 822388 Lapland Arctic Adventure Where will you be when the clock strikes twelve? Try something different and experience the ultimate 6-night Lapland adventure holiday in the winter wonderland of Luosto. The perfect New Year break for couples and families alike. Lapland Arctic Adventure includes a range of challenging pursuits which are suitable for children age 5 and above. 16 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
6 night Lapland Arctic Adventure to Luosto An array of exciting activities awaits you in Luosto, including an energising 90-minute snow shoe hike and an exhilarating 3-4hrs snowmobile safari through the Lappish wilderness. Learn to drive a team of huskies over prepared tracks, passing trees laden with snow and experience a more leisurely reindeer safari through the forest. No winter holiday to Luosto would be the same without a tour of Europe s only surviving Amethyst Mine and you ll even have the opportunity to dig for precious stones. Additional activities will be available to book during your stay. The variety of optional excursions may include ice karting, cross country skiing, ice climbing, snow sculpting and ice fishing (subject to availability, additional charges apply). In the evenings relax at the Merry Elf bar and restaurant, where you can enjoy an apres-safari drink and a bite to eat. Alternatively, you can choose to upgrade to A La Carte dining at Vaisko Restaurant, which offers a bistro style menu. Luosto is a fabulous place to appreciate all that Lapland has to offer and what could be more magical than seeing the Aurora Borealis, should they grace the sky on New Year s Eve? The Arctic Adventure Tour is inclusive of: Flights, transfers, snow suits and boots, in-flight catering and accommodation on a bed and breakfast basis, plus the following activities: Amethyst Mine Tour 120 mins Take a Pendolina to the top of Lampivaara Peak. Enjoy the magnificent views from the top of the fell (weather permitting) before embarking on the tour of the mine. The tour will include a talk with fascinating facts about the history and geology of the Amethyst Mine. There is also the opportunity to mine for stones. Snowmobile Safari 3-4 hrs Receive instruction on the operation and safety of the vehicles, before embarking on a fast-paced snowmobile safari. Snowmobiles are suitable for 1 driver and 1 passenger and half-way through the safari you can swap roles with your partner. For those who are unable to drive a snowmobile, you can experience the safari in a snowmobile drawn sleigh, behind one of our safari guides. Reindeer Sleigh Ride 2km Enjoy a relaxing, yet romantic, reindeer sleigh ride through the forest, surrounded by trees laden with crisp snow. As the sleigh glides over prepared tracks, you ll truly appreciate the serenity of Lapland. Husky Safari 4km What can be more iconic of Lapland than a traditional husky sleigh ride? Learn the art of husky mushing and drive a team of dogs through the forest, while your passenger experiences the thrill of the safari from the sleigh. New Year s Eve Dinner & Party A 3-course dinner will be available on New Year s Eve, this will then be followed by an after-party at the Merry Elf Bar & Restaurant. HALF-BOARD ENHANCEMENT While staying in Luosto, it is possible to upgrade to halfboard for the duration of your stay. You can select to have dinner at the Luostotunturi Hotel Buffet Restaurant, price 150 (per adult and children age 12 plus) and 80 (per child age 5-11 years). Alternatively, why not dine A La Carte at Vaisko Restaurant. A lovely Bistro style restaurant where the menu ranges from lamb to fish to traditional Lappish Cuisine. Price 200 (per adult and children age 12 plus) and 105 (per child age 5-11 years) Guided Snow Shoe Hike 90 mins An exhilarating snow shoe hike, where you will discover more of the Lappish countryside, feeling the soft snow beneath your feet, as you walk and enjoy the tranquillity of this beautiful region. During the walk, stop for sausages and a hot beverage before returning to Luosto. 17
For more information please visit To book call 01923 822388 Enchanting Lapland Spend a magical day in Lapland and enjoy an exciting aray of traditional Arctic activities in Santa s magical winter wonderland. Canterbury Travel operates day trips to Lapland from a variety of regional airports. It s an early start with your flight departing between 07.30 and 08.00. Three and a half hours later you ll arrive in Enontekio. While in Lapland you can enjoy a thrilling snowmobile and sleigh ride from the airport to the activity location (weather permitting) before embarking on a range of traditional Arctic activities in a very non-commercial location. Your magical day in Lapland includes unlimited husky and reindeer sleigh rides, snowmobiles for adults and children, tobogganing, a visit to the snow igloo where ice sculptures are on display and of course, a private meeting with Santa for each family. Father Christmas knows that you and your family have travelled a long way to meet him and he will be delighted answer all of the children s questions and each child will receive a gift from him. We also provide you with snow suits and boots to keep you warm throughout the day and in-flight catering and a 2-course hot lunch are included in the price of your day trip. After spending a magical day in Lapland, sit back and relax on the aircraft, content that you have met the real Santa Claus in his homeland. On Sale January 2019 18 Canterbury Travel - the Lapland Specialist for precious moments worth remembering
Visit Santa with Canterbury Travel Terms & Conditions CANTERBURY TRAVEL (LONDON) LTD. herein after called the Company, give notice that: 1. All arrangements are made subject to the following terms and conditions. When you book with Canterbury Travel you are deemed to accept in full, the Booking Conditions herein together with any other information brought to your attention before you booked your package. Please read them carefully in conjunction with Frequently asked questions. From the time we issue our Confirmation/Invoice for your chosen tour a contract exists between you and Canterbury Travel. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Each party agrees that any dispute, claim or other matter arising from or in connection with your contract or booking will be dealt with the Courts of England & Wales only (if not referred to Arbitration see clause 8). 2. When making a booking, the Client agrees to check all the details on the confirmation invoice at the time of issue. You have 14 days from the time of booking to advise Canterbury Travel of any errors or discrepancies. Notification of any errors outside this period will be subject to amendment fees. See Condition No. 5. 3. After acceptance of the booking if the Client cancels his arrangements or does not pay the balance of the holiday price by the prescribed time the Company reserves the right to cancel the booking and in such cases the Client will forfeit the deposit. In addition, if either event occurs within 56 days of departure the following cancellation fees become payable by the Client. Period before departure within which written cancellation is received: more than 56 days 29-56 days 15-28 days 0-14 on day of departure Deposit 40% 60% 100% Total cost Cancellation charges including (deposit paid) as % of total price We regret that in the event of cancellation, deposits cannot be carried over to a future year. The client has the option to transfer a package travel contract to another traveller who satisfies all the necessary conditions for the holiday if they give notice at least 56 days prior to the date of departure. The transferor and the transferee are both liable for the costs of any changes and payment of the balance of the package. 4. If the Client cancels the arrangement, or the Company cancels the arrangements because of failure by the Client to pay the balance by the prescribed time, the deposit is forfeited. Additionally, the Company may recover from the Client any additional costs incurred in making and cancelling the arrangements. See condition no. 3. 5. Amendments of bookings received in our office in writing prior to 56 days in advance of tour departure will be charged an amendment fee of 75 per person involved in the transaction. Amendments to bookings made within 56 days of departure will be treated as a complete cancellation of the holiday involved and cancellation fees set out under booking condition 3 still become applicable. Name changes are accepted at any time prior to departure at a cost of 75 per person administration charge, provided at least one member of the original party continues to travel. In addition, any costs incurred to airlines for cancelled air tickets and any additional cost incurred for new tickets at higher value will be charged. Where scheduled airlines are concerned this will often be the total value of the original air ticket as a minimum. A further charge of 50 for administration & re-issue of ticket fees will be made for names changed within 14 days of travel. All amendment fees are payable at the time of the transaction. 6. All arrangements quoted are based on known costs and exchange rates when tours were confirmed in October 2018. The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges and airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price and any amendment charges. Only amounts in excess of the 2% will be surcharged. If this means paying more than 8% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the date printed on the replacement invoice. Having already provided for the above in the event that the currency exchange rate or other factors better that from which the brochure is costed no refund would be made. Exchange rates used in the brochure are (as quoted in the Financial Times, Wednesday Oct 10, 2018) UK 1=1.1443 Euros. 7. If circumstances beyond the Company s control cause either withdrawal or modification of the advertised arrangements which are made by the Company as agents for the suppliers of transport, accommodation and other services, the Company agrees to immediately notify Clients and if possible, offer a comparable arrangement or a prompt and full refund of all monies paid by the Client. Such withdrawal will not take place after the date when the balance becomes due, with the exception of booking condition No. 20, unless for reasons amounting to force majeure or in the event that the Client defaults in payment of the balance. 8. Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if the Client so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on document alone with restricted liability on the Client in respect of costs. The scheme does not apply to claims for an amount greater than 5,000 per person or 25,000 per Booking. Where a claim for personal injury is made the limit on the amount claimed is 1,500 per person. If you elect to seek redress under this scheme written notice requesting arbitration under the scheme must be made within 18 months after the scheduled date of return from the holiday. 9. Responsibility is accepted by Canterbury Travel that the tour arrangements described in this programme are provided to reasonable standard. Responsibility is also accepted for the proven acts and/or omissions of our employees, agents and suppliers under our control. Appropriate compensation will be offered should we fail in this respect. Such compensation payments do not apply for changes resulting from changes of schedules and cancellations by air sea and rail transportation companies, war or threat of war, riots, industrial disputes, disasters of natural or nuclear nature, terrorist action or other reasonable events beyond our control. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water or rail our responsibility is limited in accordance with the relevant conditions of the carrier. We have limited liability/responsibility with regards to airlines and aircraft. 10. Responsibility is accepted for proven negligent acts or omissions, by our employees, agents and suppliers, under our control, in respect of claims arising as a result of death, bodily injury, or illness caused to the lead name to the contract and/or any other named persons on our confirmation invoice. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water, land or rail our responsibility is limited in accordance with the relevant conditions of the carrier. Such claims being subject to English Law in respect of any question of liability or quantum and all proceedings shall be within the exclusive domain of the English Courts. 11. Where you suffer any accidental illness, personal injury or death, resulting from any activity not part of your holiday arrangements made by us, all possible advice and assistance will be offered. This will include where appropriate at our discretion, financial assistance up to a limit of 5000 per booking. Such financial assistance is limited to appropriate circumstances whilst you are still outside the United Kingdom and will be by way of a loan which you will be required to repay within 56 days of your return to the United Kingdom. Canterbury Travel must provide written consent before any expenditure can be considered and further Canterbury Travel reserve the right to have complete control over legal proceedings including but not limited to the selection, appointment and control of your legal representation. Canterbury Travel shall not be liable for expenses normally covered by Holiday Insurance policies. It is therefore in your own interest to ensure that you are in possession of a suitable travel insurance policy. 12. Transportation arrangements made on your behalf provide for the use of a variety of services. In the event of transportation delays arising, meals, refreshments and/or overnight accommodation will be in accordance with the conditions of contract of the respective carrier being used. 13. Our tours are based on using charter aircraft. Tours are operated subject to a minimum participation level equivalent to 80% of aircraft seating capacity. For overnight tours, we reserve the right to cancel up until 8 weeks prior to departure date. For day trips we reserve the right to cancel up until 4 weeks prior to departure date. Accordingly, no compensation or out of pocket expenses will be paid. 14. If the Client shall bring a claim against the Tour Operator, arising out of the negligent acts or omissions of the Tour Operator s agents, suppliers or subcontractors, and if the said claim is settled by any payment by the Tour Operator to the Client, whether by agreement or following a court judgement, the Tour Operator shall be subrogated to the customer s personal rights of action against the said agents, suppliers or subcontracts for recovery in the customer s own name. Further, the Client will render all necessary assistance to the Tour Operator in connection with any recovery proceedings. 15. Activities throughout your holiday are undertaken in Arctic conditions. The organisers reserve the right to vary the tour content and duration of activity in accordance with local safety practice. Duration of outside activities will vary in accordance with conditions applicable on the day and times and schedules specified in the itinerary are those expected to apply but will be adjusted locally to fit with current conditions. Parents and guardians are responsible at all times for the supervision of children travelling within their party for the total duration of the tour. Structures featured within our tours, built from ice, snow etc., e.g. Snow Holes, Snow Igloos are dependent on satisfactory levels of snow and means of its compactability. Where inappropriate conditions exist such structures cannot be provided as they are dependent on specific Arctic weather conditions prevailing. Tours within our brochure operate in the Arctic. Most pictures in the brochure/website depict snowy conditions. Lack of snow however would not be an acceptable reason for cancellation or compensation. The programme would be adapted to fit with this situation. The tour would continue with the other or alternative elements provided and there would be no right of cancellation due to lack of snow. 16. For our Day Tours, in the event of an aircraft diversion or delay in departure our total liability to you will be as follows: a delay in departure exceeding 4 hours where the Clients have not boarded the aircraft will result in the tour being cancelled with a full refund of payments made. In the event of aircraft diversion, the following procedures will be followed: where the new airport of arrival is within a 150-mile radius of the original airport by road, bus transportation will be provided to the original airport and the tour will operate in full. To comply with flight crew regulations this will inevitably mean the departure from Lapland in the early hours of the following morning. For arrivals at airports outside a 150-mile radius a Day Tour based on appropriate services available in the locality at short notice will be provided, which of course may vary greatly to that offered in the tour described. In all the years of operation of Day Tours, nine have been cancelled and only four diverted to an airport. By agreeing to our booking conditions, you accept our total liability to you in the event of tour cancellation will be a full refund of tour cost. We cannot be responsible for other out of pocket expenses such as overnight hotels, petrol, taxi fees etc. 17. Images used within the brochure/website of Santa and his elves are purely representative of the standards that are provided on our tours. Actual elves and Santa may vary in accordance with location visited. 18. It is advisable to take out an insurance policy at the time of booking as you are at risk as soon as you pay a deposit to us. If you fail to make appropriate insurance arrangements in a timely manner, we will not be liable for any losses or expenses which you may incur for claims which might normally have been covered by insurance in respect of circumstances for which we are not responsible. 19. Canterbury Travel reserve the right to adjust the content of inclusive tours featured in this programme. Prior to your entering into a contract with us, such changes will be advised to you. Should adjustments be necessary after you have entered into a contract with us, we will advise you in writing or by email. 20. Should the need arise, we reserve the right to substitute an alternative air carrier, aircraft type, origination/destination airport or to operate the flight via another domestic airport to that previously quoted for our tours. Such alterations do not provide a right of cancellation or compensation. 21. Any money paid by a Client to an officially appointed agent of Canterbury Travel is at all times held on behalf of the ATOL holder i.e. Canterbury Travel. 22. Where specified in our programme, half-price child places are offered on a subject to availability basis. To qualify, bookings must consist of a minimum of 4 passengers including 1 child between 2-11 years at the time of return travel. Minimum 4 persons excludes infants. If a half-price place is applicable it will be allocated to the youngest aged child. Should amendments occur to the booking resulting in a reduction in party numbers below the minimum requirement the half-price child place is forfeited and a revised invoice will be issued. Award of half-price child places is at the sole discretion of Canterbury Travel and may be withdrawn or introduced at any time in accordance with management decision. Only 1 half-price child place will be granted, per booking. The 2.50 ATOL protection fee is payable for any half-place child places. Promotional Offers cannot be combined. 23. Our interest lies in providing our clients with a hassle free and enjoyable holiday. Thereby if in our reasonable opinion or that of a person in authority, any threatened disruptive action prior to commencement of your holiday, or subsequent action on holiday, which affects the enjoyment of others, allows us the right to terminate your personal holiday and similarly for all others named within the same booking. Should this occur there would be no refund or compensation paid and it would be necessary for you to arrange at your own expense return transportation to the United Kingdom or Ireland and any other costs relating to your alternative arrangements. 24. Consumer Protection: The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser s Licence granted by the Civil Aviation Authority. Our ATOL number is 0739. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information, visit the ATOL website at www.atol.org.uk. 25. Excursions, other tours or services that you may choose to book or pay for whilst you are on holiday, are not a part of your package holiday provided. For any other excursion, tour or service that you book; your contract will be with the provider of the service and not with us. We are not responsible for the provision of the excursion, tour or service or for anything that happens during the course of its provision by the operator or supplier. IMPORTANT INFORMATION The Foreign & Commonwealth Office produces up-to-date travel information to help British travellers to make informed decisions about travelling abroad. For further information please visit www.gov.uk/foreign-travel-advice/finland Alternatively you can contact ABTA s Go Travel Consumer Helpline line on 0203 1170599. Data Protection Act. Please be assured that we have measures in place to protect the personal booking information held by us. The information will be passed on to the principal and to the relevant supplier of your travel arrangement. The information may also be passed on to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking agencies. If you travel outside the European Economic Area, controls on Data Protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether EEA or not, we will be unable to provide accept your booking. In making this booking you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request. Published November 2018 19
Santa Visit Lapland Holidays with Canterbury Travel 42 High Street, Northwood Middlesex HA6 1BL Tel 01923 822388 Email info@santa-holidays.com facebook.com/canterburytravel twitter.com/santaholidays instagram.com/santaholidays ABTA No No.V6364