Sabre Online Quick Reference Guide

Sabre Online Quick Reference Guide

Logging in

Logging In www.tandemtravel.co.nz Log into Sabre Online with your allocated username (your work email address) and password (case sensitive) Forgotten your password? Click the Password Help link to reset your password

Making a domestic booking

Select Traveller Travel Arrangers Select the traveller(s) to book for by entering their surname. We recommend search on surname incase the travellers first name has been shortened (e.g. Mike for Michael) Travellers (self booking only) You will be selected as the traveller by default

Domestic Search Build the journey Select the journey type i.e. Domestic or International, or a use a trip template Build the itinerary in the sequence of travel by using the Add Air, Add Car, Add Hotel buttons. Flights are added a sector at a time. Select Search All to search for and display a selection of flights, cars, and hotel options.

Select Flight Select the flight The Best Fare highlighted sections shows you the very cheapest fare available during the time period searched for. This fare can be selected by clicking on the fare link. All flights with availability during the searched period will display. By default, the lowest cost fare on each flight will be shown in the drop-down field. Click the drop-down arrow to display all fare types and prices available on the flight. Click a different fare to select it, for example if flexibility is required. Select the desired flight by placing a dot in the left hand circle

Once a selection has been made for each itinerary segment, click Continue to proceed

Confirm Itinerary A summary of your selected itinerary will display. Changes can be made to this itinerary by clicking Modify Itinerary Confirm the cost centre information (where applicable) The total fare price will be displayed including taxes and service fees. Please note this total does not include any accommodation or rental car costs Confirm the form of payment for the flight sectors from the drop down box. If using Travelcard, the CVV code is not required. If a hotel is booked, a Hotel Guarantee Credit Card must be selected Enter any special request into the Special Request Remarks fields. Note these will be sent to your Consultant and handled offline Tick to accept the Terms and Conditions Select Book to complete the booking, or Place on Hold to place the booking on hold

Booking Confirmation Once your booking is confirmed, a Booking Number is returned You can view the Itinerary / Client Statement by clicking on the relevant blue buttons Once the booking is approved, A ticketed copy of the itinerary / Client Statement will be sent via email The same itinerary can be booked for another traveller by clicking Clone Booking. Please note that you are only able to clone a booking if the next traveller has the same travel policy assigned as the original traveller AND the same fares, cars and hotel rooms/rates are available.

Split Making an international booking

International Search Build the journey Select the International tab and enter your search requirements Flights are added a sector at a time To do this select the +Add button Once you have entered all flight sectors select Search All to display flight options The flight selection process is the same for both domestic and international

Confirm Itinerary Once you have selected your flight options a summary of your itinerary will display. To add car or hotel sectors click +Add and choose your additions to display either before or after your current segment until your full itinerary is built Please note the selection process for cars and hotels is the same for both domestic and international Confirm the cost centre information (where applicable) The total fare price will be displayed including taxes and service fees. Please note this total does not include any accommodation or rental car costs Confirm the form of payment for the flight sectors from the drop down box. If using Travelcard, the CVV code is not required. If a hotel is booked, a Hotel Guarantee Credit Card must be selected Enter any special request into the Special Request Remarks fields. Note these will be sent to your Consultant and handled offline Tick to accept the Terms and Conditions Select Book to complete the booking, or Place on Hold to place the booking on hold

Held ticket credits

Using a Ticket Credit If a traveller you are booking for has any held ticket credits available, the credit will be displayed on the final screen of the booking process Click Held Ticket/Credit to make the booking using the credit. Please note that the booking will then be redirected to your Tandem Travel consultant to process If more than one credit is displayed, your travel consultant will select the most appropriate one to use

View traveller trips

Viewing Traveller Trips Select Existing Bookings and then select the applicable search option (My Bookings, Bookings I Arranged, Bookings to Authorise) Complete one or more of the fields to narrow your search. Bookings can be searched by status of Current, Future, Travelled or Cancelled using the drop down field. Leave blank to display all bookings. Click Submit to search. Search results can be sorted by clicking on the column headers. A copy of the itinerary or Client Statement can be reviewed through the I or S icons

Confirming a Held Booking Select the ID (Booking number) of the booking you wish to confirm or cancel The applicable booking will be displayed Click Cancel this booking if the booking is no longer required or Purchase this Booking to confirm the booking Please note that bookings placed on hold will automatically cancel at the notified time if not confirmed prior

Traveller profiles

Creating a New Profile The * symbol indicates mandatory fields Enter names as per the travellers passport or drivers licence The email address should be the travellers own workplace email address Click Save once complete