Papua New Guinea International Visitor Survey. January December 2017 Simon Milne

Papua New Guinea International Visitor Survey January December 2017 Simon Milne

Papua New Guinea Tourism Project Project Objectives Introduction 2 Objective 1: Grow tourism arrivals to PNG by working with government and private sector to understand and develop arrivals markets. Objective 2: Increase the value of tourism to businesses and communities by working with government and the private sector to improve the PNG tourism product. Objective 3: Increase investment in PNG tourism by helping to build a pipeline of bankable projects. Linkages: Complement the World Bank s upcoming tourism lending program. IFC's work in Papua New Guinea is guided by the Papua New Guinea Partnership. Australia, New Zealand, and IFC are working together through the partnership to promote sustainable economic development, reduce poverty and stimulate private sector investment in Papua New Guinea.

Papua New Guinea Tourism Project International Visitors Survey Provides unique insight to current tourism markets. Introduction 3 Creates a baseline from which government and industry stakeholders can measure growth and track trends. Presents profiles of current visitors. Increases understanding of travel patterns in the PNG provinces and regions. Provides data to inform marketing strategies including key market segments, distribution channels and motivation factors. Allows for businesses and government to make evidence-based decisions for marketing, product development, policy and strategies. The database grows over time enabling further data mining and the addition of new themes.

Summary of the Key Findings Total Direct Economic Impact for Jan-Dec 2017 Figures exclude employment and cruise visitors Summary 4 US $204.8 Million flowing back to the PNG economy from a total of 86,403 visitors US $2,371 spend per visitor per trip US $231 per visitor per day PGK 670.9 million flowing back to the PNG economy PGK 7,767 spend per visitor per trip PGK 757 per visitor per day

Summary of the Key Findings Total Direct Economic Impact for Jan-Dec 2017 Figures exclude employment and cruise visitors Summary 5 East New Britain Visitor Milne Bay Province Visitor National Capital District Visitor Per Day US $263 PGK 861 US $259 PGK 848 US $244 PGK 800 Whole Trip US $3,208 PGK 10,509 US $3,189 PGK 10,442 US $2,304 PGK 7,548

Summary of the Key Findings Summary 6 Respondent Profile and Characteristics 63% from AU/NZ 55% under 50 years 64% male 74% - household income less than US $100,000 Decision Making Culture and History was the top influencing reason for holiday visitors to choose PNG Top 3 sources holiday visitors use to plan: Friends and family Travel agent/brochures Internet Satisfaction 92% would return 74% are satisfied 43% of Holiday visitors are most satisfied with People 28% Holiday visitors are least satisfied with Safety and Security

Direct Economic Impact Spend in Country and Prior to Arrival Summary 7 $80.3 million Accommodation $61.2 million Airfares $20.4 million Food and Beverage $10.8 million Local Transport $9.6 million Domestic Travel $7.3 million Tours Economy US $204.8 million $6.8 million Retail $3.1 million Souvenirs $2.6 million Other $2.6 million Internet & Service Note: Due to rounding, figures will vary slightly. Spend figures are in USD

Presentation Structure Visitor Profile Visitor Characteristics and Preferences Visitor Spending and Impact Information and Decision Making Visitor Satisfaction

Visitor Characteristics IVS Respondent Data Visitor Profile 9 Responses 2132 Number of respondents Household Income (USD) 40% Under $50,000 34% $50,000-$100,000 26% Over $100,001 Gender 36% Females Age Note: Due to rounding some totals will add to 99% or 101% 13% 18-29 years old 18% 30-39 years old 24% 40-49 years old 22% 50-59 years old 18% 60-69 years old 5% 70+ years old Country of Origin 54% Australia 12% Asia 10% North America 9% New Zealand 7% Europe 7% Pacific 0.4% Other 64% Males

Respondents Summary 10 Total number of emails sent: 16,280 Conversion Rate 13.1% Total number of responses: 2,132 Spend responses cover a total of 2173 adults and 185 children 2.5 % of all visitors during the period

Response Rate IVS Response Rate Data 25% Visitor Profile 11 20% 21% 22% 18% 15% 16% 16% 15% 16% 16% 15% 12% 12% 10% 10% 8% 10% 10% 10% 5% 0% Note: Due to rounding some totals will add to 99% or 101% Dates of email batch sent

Percent Country of Origin Visitor Profile 12 60 54 53 50 40 30 22 20 10 12 10 6 9 5 8 7 7 5 0 Australia Asian countries North America New Zealand European countries Pacific countries Other countries 0 1 % of Total Respondents % of Total Arrivals (Jan-Dec)

Australian Respondents IVS Postcode Respondent Data Visitor Profile 13 Cairns Top 3 Postcode Areas 4870 Cairns 4000 Brisbane 4810 Townsville

US Respondents IVS Respondent Data Visitor Profile 14 Washington 6% Oregon 4% California 22% Arizona 6% Massachusetts 4% Connecticut 3% Ohio New York 3% Illinois Colorado 2% Pennsylvania 6% 2% 4% Maryland 4% Virginia 4% New Mexico North Carolina 3% 2% Georgia 2% Texas 5% Hawaii 3% 1% or less of US respondents come from Florida, Idaho, Michigan, Minnesota, Missouri, Tennessee, Alaska, Arkansas, Indiana, Louisiana, Nebraska, New Hampshire, New Jersey, South Carolina, Utah, Vermont, Wisconsin. Not shown on map.

Presentation Structure Visitor Profile Visitor Characteristics and Preferences Visitor Spending and Impact Information and Decision Making Visitor Satisfaction Note: Data is weighted by visitor arrival data excluding cruise and employment visitors

Visitor Characteristics Summary Visitor Characteristics and Preferences 16 Airlines Used 64% Air Niugini 28% Qantas 13% Virgin Australia 6% Philippine Airlines 2% PNG Air Length of Stay 10.3 Nights on average 55% Stayed 7 days or more Previous Visits 42% First trip 20% 1 or 2 times 10% 3 or 4 times 28% 5+ times Travel Companions 47% Solo 23% One companion Purpose of Visit 37% Business 26% Holiday 19% Visiting Friends/Family Regions Visited on Trip 77% Papua Region 82% National Capital District 20% Islands Region 20% Momase Region 16% Highlands Region Note: Due to rounding some totals will add to 99% or 101% Note: Multiple responses, therefore totals do not add up to 100%

Main Purpose of Visit Australia and New Zealand Visitor Characteristics and Preferences 17 Australia New Zealand 6 5 2 11 4 2 36 22 16 46 29 21 Business Holiday VFR Volunteering Other Education Business VFR Holiday Volunteering Education Other Note: Other includes open text responses

Main Purpose of Visit Asia and Pacific Visitor Characteristics and Preferences 18 Asia Pacific 4 3 1 7 3 3 14 9 54 17 62 25 Business Holiday VFR Volunteering Other Education Business VFR Other Education Volunteering Holiday Note: Due to rounding some totals will add to 99% or 101% Note: Other includes open text responses

Main Purpose of Visit North America and Europe Visitor Characteristics and Preferences 19 North America Europe 4 2 1 10 5 10 18 44 13 45 22 26 Holiday Business VFR Volunteering Other Education Holiday Business Other VFR Volunteering Education Note: Other includes open text responses

Share of visitors (%) Previous visits Country/Region Market Visitor Characteristics and Preferences 20 70 66 60 50 44 62 First time visitors 42% 1 or 2 times 20% 40 36 37 34 33 30 20 10 29 19 16 22 24 20 17 11 13 9 19 5 7 25 28 12 10 0 First time 1 or 2 times 3 or 4 times 5+ times Note: Due to rounding some totals will add to 99% or 101% Australia New Zealand Asia Pacific North America Europe

Share of visitors (%) Previous Visits Purpose of Visit Visitor Characteristics and Preferences 21 70 60 62 50 44 40 35 33 30 20 10 23 19 22 19 7 11 15 13 0 First time 1 or 2 times 3 or 4 times 5+ times Holiday Business VFR Note: Due to rounding some totals will add to 99% or 101%

Share of visitors (%) Average Length of Stay Country/Region Market Visitor Characteristics and Preferences 22 80 70 60 50 40 30 20 10 0 30 AVERAGE Australia 9.6 nights New Zealand 10.3 nights Asia 10.6 nights Pacific 9.2 nights North America 12.6 nights Europe 13.0 nights 40 34 30 23 15 14 13 9 10 8 6 5 7 6 5 5 6 3 4 4 3 5 3 3 4 1 2 3 2 70 67 45 46 42 32 5 or less nights 6 nights 7 nights 8 nights 9 nights 10 and more nights Australia New Zealand Asia Pacific North America Europe Note: 31 nights or more were removed from analysis

Share of visitors (%) Average Length of Stay Purpose of Visit Visitor Characteristics and Preferences 23 60 50 40 41 AVERAGE Holiday 10.5 nights Business 9.7 nights 56 39 51 VFR 11.3 nights 30 25 20 18 10 6 8 7 8 7 11 6 6 3 2 3 4 0 5 or less nights 6 nights 7 nights 8 nights 9 nights 10 and more nights Holiday Business VFR Note: 31 nights or more were removed from analysis Note: Due to rounding some totals will add to 99% or 101%

Share of visitors (%) Average Length of Stay (ALoS) NCD Visitors in PNG and Province Visited NCD Visitors ALoS in PNG NCD Visitors ALoS in NCD Visitor Characteristics and Preferences 24 National Capital District 9.5 nights National Capital District 6.9 nights 45 40 35 30 25 20 15 10 5 0 42 37 7 8 3 4 5 or less nights 6 nights 7 nights 8 nights 9 nights 10 and more nights National Capital District ALoS: Average Length of Stay Note: Due to rounding some totals will add to 99% or 101%

Share of visitors (%) Average Length of Stay (ALoS) ENB Visitors in PNG and Province Visited ENB Visitors ALoS* in PNG ENB Visitors ALoS* in ENB Visitor Characteristics and Preferences 25 East New Britain 12.3 nights East New Britain 6.4 nights 70 60 64 50 40 30 20 10 0 13 9 5 6 4 5 or less nights 6 nights 7 nights 8 nights 9 nights 10 and more nights East New Britain ALoS: Average Length of Stay Note: Due to rounding some totals will add to 99% or 101%

Share of visitors (%) Average Length of Stay (ALoS) MB Visitors in PNG and Province Visited MB Visitors ALoS in PNG MB Visitors ALoS in MB Visitor Characteristics and Preferences 26 Milne Bay Province 12.3 nights Milne Bay Province 8.5 nights 70 60 61 50 40 30 20 17 10 4 7 6 6 0 5 or less nights 6 nights 7 nights 8 nights 9 nights 10 and more nights Milne Bay Province ALoS: Average Length of Stay Note: Due to rounding some totals will add to 99% or 101%

Airlines Used for Travel Country/Region Market Visitor Characteristics and Preferences 27 57% Australia 30% New Zealand 77% Asia 92% Pacific 69% North America 81% Europe 64% Total Visitors 28% Total Visitors 42% Australia 38% New Zealand 5% Asia 6% Pacific 31% North America 7% Europe 15% Australia 47% New Zealand 4% Asia 3% Pacific 10% North America 8% Europe 13% Total Visitors 0% Australia 0% New Zealand 18% Asia 2% Pacific 12% North America 12% Europe 6% Total Visitors 2% Australia 3% New Zealand 1% Asia 1% Pacific 5% North America 4% Europe 2% Total Visitors Note: Multiple responses, therefore totals do not add up to 100%

Regions Visited All Visitors Visitor Characteristics and Preferences 28 Momase Region 20% 50% Morobe 37% Madang 30% East Sepik 7% West Sepik Highlands Region 16% 51% Western Highlands 36% Eastern Highlands 14% Southern Highlands 12% Jiwaka 11% Enga 10% Simbu 6% Hela Islands Region 20% 39% East New Britain 37% New Ireland 23% West New Britain 14% Bougainville 7% Manus Papua Region 77% 82% National Capital District 15% Central Province 10% Northern Province 9% Milne Bay Province 4% Western Province 2% Gulf Province Note: Multiple responses, therefore totals do not add up to 100%

Regions Visited Papua Region excluding the NCD Visitor Characteristics and Preferences 29 Papua Region excluding NCD 19% 48% Central Province 29% Milne Bay Province 26% Northern Province 12% Western Province 5% Gulf Province Note: Multiple responses, therefore totals do not add up to 100%

Percentage of All Visitors to Each Region by Purpose of Visit Visitor Characteristics and Preferences 30 Momase Region Holiday 24% Business 19% VFR 16% Highlands Region Holiday 22% Business 12% VFR 16% Islands Region Holiday 30% Business 15% VFR 15% Papua Region Holiday 69% Business 81% VFR 78% Note: Multiple responses, therefore totals do not add up to 100%

Percentage of All Visitors by Purpose of Visit to Papua Region* and NCD Visitor Characteristics and Preferences 31 Papua Region Visitors Excluding NCD Holiday 71% Business 73% VFR 79% National Capital District Visitors Holiday 62% Business 75% VFR 78% Note: Multiple responses, therefore totals do not add up to 100% *: Papua Region visitors excludes visitors from the NCD

Share of visitors (%) Note: Multiple responses, therefore totals does not add up to 100% Regions Visited Country Visitor Characteristics and Preferences 32 AVERAGE Length of Stay in Region 100 90 80 70 75 77 80 88 75 71 Papua Region 8.4 nights National Capital District 6.7 nights Islands Region Momase Region 9.4 nights 8.3 nights 78 81 91 92 79 76 60 50 40 30 20 10 Highlands Region 20 16 24 17 17 18 5 30 28 7.9 nights 14 27 47 11 20 16 10 41 38 0 Papua Region Islands Region Momase Region Highlands Region National Capital District Australia New Zealand Asia Pacific North America Europe

*Note: Based on IVS data and not official statistics Detailed Information on NCD Visitors National Capital District Visitors: 54,555 Total Visitors * Visitor Characteristics and Preferences 33 Length of stay in PNG 9.5 nights Purpose of Visit 43% Business 20% Visiting Friends/Family 19% Holiday Country of Origin 52% Australia 14% Asia 10% North America 9% New Zealand 8% Pacific 6% Europe 1% Other

*Note: Based on IVS data and not official statistics Detailed Information on MB Visitors Milne Bay Province Visitors: 5,962 Total Visitors * Visitor Characteristics and Preferences 34 Length of stay in PNG 12.3 nights Purpose of Visit 41% Holiday 20% Visiting Friends/Family 17% Business Country of Origin 49% Australia 18% North America 11% Europe 10% New Zealand 8% Asia 4% Pacific 1% Other

*Note: Based on IVS data and not official statistics Detailed Information ENB Visitors East New Britain Visitors: 6,480 Total Visitors * Visitor Characteristics and Preferences 35 Length of stay in PNG 12.3 nights Purpose of Visit 46% Holiday 23% Business 18% Visiting Friends/Family Country of Origin 49% Australia 15% North America 14% Europe 11% Asia 7% New Zealand 2% Other 1% Pacific

Presentation Structure Visitor Profile Visitor Characteristics and Preferences Visitor Spending and Impact Information and Decision Making Visitor Satisfaction

Visitor Expenditure Per Person and Total Visitor Spending and Impact 37 Pre-Paid Spend flowing into PNG In-country Spend Total Spend Per Day US $138 PGK 452 US $93 PGK 305 US $231 PGK 757 Whole Trip US $1,417 PGK 4,642 US $954 PGK 3,125 US $2,371 PGK 7,767 Direct economic impact on PNG for Jan - Dec 2017 US $204.8 million / PGK 670.9 million in total

National Capital District Visitor Expenditure Per Person and Total Visitor Spending and Impact 38 Pre-Paid Spend flowing into PNG In-country Spend Total Spend Per Day US $137 PGK 449 US $107 PGK 351 US $244 PGK 800 Whole Trip US $1,294 PGK 4,239 US $1,010 PGK 3,309 US $2,304 PGK 7,548

Milne Bay Province Visitor Expenditure Per Person and Total Visitor Spending and Impact 39 Pre-Paid Spend flowing into PNG In-country Spend Total Spend Per Day US $163 PGK 534 US $96 PGK 314 US $259 PGK 848 Whole Trip US $1,999 PGK 6,549 US $1,190 PGK 3,893 US $3,189 PGK 10,442

East New Britain Visitor Expenditure Per Person and Total Visitor Spending and Impact 40 Pre-Paid Spend flowing into PNG In-country Spend Total Spend Per Day US $168 PGK 550 US $95 PGK 311 US $263 PGK 861 Whole Trip US $2,061 PGK 6,752 US $1,147 PGK 3,757 US $3,208 PGK 10,509

US$ Expenditure by Purpose of Visit USD Visitor Spending and Impact 41 Per Person Per Visit 2,859 962 2,345 1,137 1,396 1,897 652 1,208 744 Holiday Business VFR Pre-paid spend flowing into PNG In-country spend

Prior to Arrival Visitor Expenditure Visitor Spending and Impact Methodology 42 x 50% AIRFARES x 50% 25% PRE-PAID visitor spend per person x 50% OTHER ITEMS x 80% amount flowing to PNG + 65% 40% amount flowing to PNG pre-paid spend per visitor flowing to PNG COOK ISLANDS 40% VANUATU 62.5% flowing to the local economy flowing to the local economy

Breakdown of Pre-Paid Spend Visitor Spending and Impact Methodology 43 50% 40% 5% 5%

US$ Expenditure by Source Market USD Visitor Spending and Impact 44 Average Spend Per Person Per Visit 3,537 3,251 2,722 1,168 1,124 2,036 1,985 2,032 1,262 792 932 911 2,369 2,127 1,244 1,053 1,460 1,121 Australia New Zealand Asia Pacific North America Europe Pre-paid spend flowing into PNG In-country spend

Note: Multiple responses, therefore totals does not add up to 100% Percentage of Visitors Spending on Areas Prior to Arrival Purpose of Visit Visitor Spending and Impact 45 International flights 89 93 98 Accommodation 30 61 79 Domestic transport 40 42 74 Breakfast or meals 23 42 66 Activities 9 11 46 Tours 5 5 46 Other 3 6 6 0 10 20 30 40 50 60 70 80 90 100 Share of visitors (%) Holiday Business VFR

Spend per person per day (US$) Average in Country Spend (USD) per person per day By Market Visitor Spending and Impact Overall US $93 per day 46 140 120 100 80 83 91 119 99 93 87 93 Internet & Service Souvenirs $3.0 $3.3 Local Transport $5.5 Other $2.9 60 40 Retail $7.7 Accommodation $34.6 20 Tours $9.2 0 Australia New Zealand Asia Pacific North America Europe Overall Domestic Travel $10.2 Food & Beverage $16.4

Average in Country Spend (USD) by Australia and New Zealand Visitors Visitor Spending and Impact 47 Australia US $83 per day Internet & Souvenirs Service $3.0 $2.7 Other Local $3.9 Transport $4.3 Retail $6.1 New Zealand US $91 per day Internet & Other Service $1.4 Souvenirs $2.4 Tours $1.0 Local $2.8 Transport $2.9 Retail $7.0 Domestic Travel $9.0 Accommodation $27.5 Domestic Travel $14.5 Accommodation $44.4 Tours $9.9 Food & Beverage $15.3 Food & Beverage $15.4

Average in Country Spend (USD) by Asia and Pacific Visitors Visitor Spending and Impact 48 Asia US $119 per day Pacific US $99 per day Internet & Souvenirs Service $3.6 $4.2 Other $1.3 Internet & Service $4.7 Other $4.0 Tours $0.8 Tours $7.4 Local Transport $6.3 Retail $9.3 Domestic Travel $10.2 Accommodation $52.5 Souvenirs $6.8 Domestic Travel $7.3 Accommodation $34.9 Local Transport $10.7 Food & Beverage $19.5 Retail $15.6 Food & Beverage $19.0

Average in Country Spend (USD) in PNG by North America and Europe Visitors Visitor Spending and Impact 49 North America US $93 per day Tours $4.7 Internet & Service $4.3 Retail $3.9 Local Transport $3.4 Souvenirs $1.5 Europe US $87 per day Souvenirs $4.1 Retail $5.4 Internet & Local Service Transport $1.5 $2.7 Other $1.1 Other $8.2 Accommodation $37.5 Tours $11.4 Accommodation $30.4 Domestic Travel $11.7 Food & Beverage $17.8 Domestic Travel $13.4 Food & Beverage $16.6

Presentation Structure Visitor Profile Visitor Characteristics and Preferences Visitor Spending and Impact Information and Decision Making Visitor Satisfaction

Note: Multiple responses, therefore totals do not add up to 100% *:Mean figures Information Sources and Decision Making Information and Decision Making 51 How did you find out about PNG? All Visitors 39% Friends and Family 38% Previous Visits 28% Business/Volunteer organisation How did you purchase your travel? All Visitors 32% Travel Agent 31% By Myself 29% By Others How did you find out about PNG? Holiday Visitors 48% Friends and Family 27% Previous Visits 15% Travel agent/agency brochures How did you purchase your travel? Holiday Visitors 38% Travel Agent 35% By Myself 15% By Others

Information Sources and Decision Making Information and Decision Making 52 What influenced your decision making*? All Visitors What influenced your decision making*? Holiday Visitors 2.9/5 Business and Conference 3.6/5 Culture and History 2.8/5 Culture and History 3.2/5 Nature Attractions, Ecotourism, Photography 2.7/5 Nature attractions/ecotourism/photography 2.9/5 Adventure Experiences Note: Multiple responses, therefore totals do not add up to 100% *:Mean figures *:Mean figures

Note: Multiple responses, therefore totals do not add up to 100% *:Mean figures Information Sources and Decision Making Information and Decision Making 53 Information Sources for Planning All Visitors Information Sources for Planning Holiday Visitors 43% Friends and Family 41% Previous Visits 25% Business/Volunteer organisation 19% Internet Search (e.g. Google) 43% Friends and Family 29% Travel Agent/Agency Brochures 28% Internet Search (e.g. Google) 26% Previous Visits

Sources Used for Planning Purpose of Visit Information and Decision Making 54 Friends/family Travel agent/travel brochures Internet search (e.g. Google) Previous visits General travel websites (e.g. Trip Advisor) Travel books (e.g. Lonely Planet) The official Papua New Guinea travel websites Social media (Facebook, Twitter etc.) Other Business/Volunteer organisation Magazine and newspaper articles Television or radio programmes 26 43 84 29 14 10 12 15 28 26 46 56 20 13 17 20 6 5 16 12 11 5 7 10 8 2 2 7 46 4 7 3 2 3 1 2 0 10 20 30 40 50 60 70 80 90 Share of visitors (%) Note: Multiple responses, therefore totals does not add up to 100% Holiday Business VFR

Note: Multiple responses, therefore totals do not add up to 100% Travel Purchasing Behaviour Source Market Information and Decision Making 55 Made my own travel arrangements using the internet 35% Australia 30% New Zealand 24% Asia 10% Pacific 38% North America 33% Europe Arrangements were made by a travel agent 31% Australia 35% New Zealand 32% Asia 38% Pacific 36% North America 31% Europe Travel arrangements were made by others 27% Australia 27% New Zealand 37% Asia 43% Pacific 15% North America 20% Europe

Travel Purchasing Behaviour Purpose of Visit Information and Decision Making 56 Holiday 38 35 15 11 1 Business 33 20 42 5 1 VFR 21 52 20 7 0 10 20 30 40 50 60 70 80 90 100 Share of visitors (%) Travel arrangements were made through a travel agent Travel arrangements were made by others (business, friends, relatives) Other I made my own travel arrangement using the Internet Travel arrangements was a mix of online booking and using a travel agent

Information and Decision Making Travel Purchasing Behaviour National Capital District 57 All Visitors 29 31 32 7 1 National Capital District 31 31 30 7 1 0 10 20 30 40 50 60 70 80 90 100 Travel arrangements were made by others (business, friends, relatives) I made my own travel arrangement using the Internet Travel arrangements were made through a travel agent Travel arrangements was a mix of online booking and using a travel agent Other

Travel Purchasing Behaviour Milne Bay Information and Decision Making 58 All Visitors 31 32 29 7 1 Milne Bay 38 34 16 12 0 10 20 30 40 50 60 I made my own travel arrangement using the Internet 70 80 90 100 Travel arrangements were made through a travel agent Travel arrangements were made by others (business, friends, relatives) Travel arrangements was a mix of online booking and using a travel agent Other

Travel Purchasing Behaviour East New Britain Information and Decision Making 59 All Visitors 31 32 29 7 1 East New Britain 36 33 16 14 1 0 10 20 30 40 50 60 70 80 90 100 I made my own travel arrangement using the Internet Travel arrangements were made through a travel agent Travel arrangements were made by others (business, friends, relatives) Travel arrangements was a mix of online booking and using a travel agent Other

Cruise visits to PNG Australia and New Zealand Holiday Visitors Information and Decision Making 60 Been on a cruise to PNG before? If Yes, how many times? Did a previous cruise influence your decision to come back to PNG? No - 95% 22% 7% 7% 5+ 4 3 2 1 70 60 50 40 30 20 10 0 60 42 No influence Little influence 6 10 12 10 Some influence 16 27 Very influential 6 10 Prime reason 63% Total (all cruises) 2010-2017 (recent crusies) Yes - 5% Note: Due to rounding some totals will add to 99% or 101%

Presentation Structure Visitor Profile Visitor Characteristics and Preferences Visitor Spending and Impact Information and Decision Making Visitor Satisfaction

Visitor Satisfaction* by Country and Purpose of Visit Visitor Satisfaction 62 74% of total visitors were satisfied 77% of first time visitors were satisfied 69% of repeat visitors were satisfied Australia 78 New Zealand 69 Asia 56 Pacific 74 North America 82 Europe 75 0 10 20 30 40 50 60 70 80 90 Share of visitors (%) *A satisfied visitor includes respondents who answered satisfied or very satisfied

Visitor Satisfaction* by Region Visitor Satisfaction 63 National Capital District 68 Milne Bay Province 85 East New Britain 83 0 10 20 30 40 50 60 70 80 90 100 Share of visitors (%) *A satisfied visitor includes respondents who answered satisfied or very satisfied

Willingness to Return All Visitors Visitor Satisfaction 64 Yes 92% Would you return to PNG? No 8% Reasons not to return to PNG* Security and safety 46% Would like to visit somewhere else 20% Cost 17% Overall bad experience 6% Environment 6% Infrastructure 5% Airlines 5% Activities 4% Would only visit PNG for Business not as a tourist 4% * Other reasons have not been included due to low percentages.

* Other reasons have not been included due to low percentages Visitor Satisfaction Willingness to Return National Capital District Visitors 65 Yes 91% Would you return to PNG? No 9% Reasons not to return to PNG* Security and Safety 54% Would like to visit somewhere else 17% Cost 15% Environment 8% Overall bad experience 4%* N=106

* Other reasons have not been included due to low percentages Visitor Satisfaction Willingness to Return Milne Bay Visitors 66 Yes 94% Would you return to PNG? No 6% Reasons not to return to PNG* Security and Safety 41% Would like to visit somewhere else 26% Airlines 21% Cost 15% Environment 8%* N=8

* Other reasons have not been included due to low percentages Visitor Satisfaction Willingness to Return East New Britain Visitors 67 Yes 90% Would you return to PNG? No 10% Reasons not to return to PNG* Cost 34% Would like to visit somewhere else 28% Airlines 24% Environment 7% Under developed 7%* N=15

Least and Most Appealing Overall and Holiday Visitors Visitor Satisfaction 68 Most Appealing All Visitors 43% People 30% Scenery or Landscape 25% Activities and Attractions Least Appealing All Visitors 34% Safety and Security 26% Environment and Rubbish 18% Infrastructure Most Appealing - Holiday Visitors 43% People 39% Activities and Attractions 32% Scenery or Landscape Least Appealing - Holiday Visitors 28% Safety and Security 27% Environment and Rubbish 16% Infrastructure Note: Multiple responses, therefore totals do not add up to 100%

Share of visitors (%) Suggestions for Improvement All Visitors and Holiday Visitors 35 Visitor Satisfaction 69 30 30 28 25 25 22 20 18 17 15 10 5 0 14 13 12 11 8 10 7 4 6 6 5 5 5 3 3 3 2 2 2 1 1 0.3 Note: Multiple responses, therefore totals do not add up to 100% All Visitors Holiday Visitors

Visitor Satisfaction Suggestions for Improvement National Capital District 70 40 38 35 30 30 25 22 22 20 15 10 5 0 14 14 11 12 17 11 10 8 7 7 6 6 5 6 3 4 3 3 2 2 2 2 1 1 All visitors National Capital District Note: Multiple responses, therefore totals do not add up to 100%

Visitor Satisfaction Suggestions for Improvement East New Britain 71 40 35 30 36 30 25 20 15 10 5 0 17 11 21 22 18 14 17 14 8 12 3 6 5 6 7 3 3 3 2 2 3 1 2 0 1 0 All visitors East New Britain Note: Multiple responses, therefore totals do not add up to 100%

Suggestions for Improvement Milne Bay 35 Visitor Satisfaction 72 30 28 30 25 20 15 10 5 0 17 24 22 20 16 14 11 14 8 7 7 5 6 6 5 3 3 7 4 4 3 2 2 2 1 0 All visitors Milne Bay Note: Multiple responses, therefore totals do not add up to 100%

Participation in Water Based Activities All Visitors vs Holiday Visitors Visitor Satisfaction 73 Visiting the beach Swimming Snorkelling Diving Fishing Kayaking/Canoeing Hot Springs Sailing Ocean cruise Surfing Water Skiing 1 1 3 6 6 5 6 7 8 10 11 19 16 16 16 25 31 34 48 49 60 69 0 10 20 30 40 50 60 70 80 Share of visitors (%) All visitors Holiday visitors

Participation in Cultural Based Activities All Visitors vs Holiday Visitors Visitor Satisfaction 74 Local markets Visited villages Local dance and music Local events and celebrations Traditional cooking Museums Cultural festivals and shows Cultural tours 18 26 25 25 23 27 22 30 22 27 28 36 35 46 68 67 Church Local language and art 14 17 17 20 0 10 20 30 40 50 60 70 80 Share of visitors (%) All visitors Holiday visitors

Participation in Land Based Activities All Visitors vs Holiday Visitors Visitor Satisfaction 75 Sightseeing Hiking and walking Port Moresby Nature Park WWII history related tours Parks, nature reserves and animal sanctuaries Birdwatching Kokoda Trail Sports related activities Mountain climbing Wildlife tours Butterfly watching Caving 3 4 6 4 6 8 16 15 12 13 11 15 21 25 23 22 25 30 29 35 39 44 51 53 0 10 20 30 40 50 60 Share of visitors (%) All visitors Holiday visitors

Participation in Water Based Activities All Visitors vs National Capital District Visitors Visitor Satisfaction 76 Visiting the beach Swimming Snorkelling Diving Fishing Kayaking/Canoeing Hot Springs Sailing Ocean cruise Surfing Water Skiing 1 1 1 7 8 5 6 6 5 5 3 10 14 16 14 20 19 25 48 49 69 72 0 10 20 30 40 50 60 70 80 Share of visitors (%) All visitors National Capital District visitors

Participation in Cultural Based Activities All Visitors vs National Capital District Visitors Visitor Satisfaction 77 Local markets 68 68 Visited villages Local dance and music Local events and celebrations 26 26 25 25 31 36 Traditional cooking Museums Cultural festivals and shows Cultural tours Church Local language and art 23 21 22 26 22 22 18 18 17 18 17 18 0 10 20 30 40 50 60 70 80 Share of visitors (%) All visitors National Capital District visitors

Participation in Land Based Activities All Visitors vs National Capital District Visitors Visitor Satisfaction 78 Sightseeing Hiking and walking Port Moresby Nature Park WWII history related tours Parks, nature reserves and animal sanctuaries Birdwatching Kokoda Trail Sports related activities Mountain climbing Wildlife tours Butterfly watching Caving 6 5 4 4 3 3 9 16 15 15 16 12 13 11 30 30 29 27 25 29 35 42 53 56 0 10 20 30 40 50 60 Share of visitors (%) All visitors National Capital District visitors

Participation in Water Based Activities All Visitors vs Milne Bay Province Visitors Visitor Satisfaction 79 Visiting the beach Swimming Snorkelling Diving Fishing Kayaking/Canoeing Hot Springs Sailing Ocean cruise Surfing Water Skiing 1 1 1 6 6 5 4 3 8 10 13 16 17 19 24 25 35 48 49 53 69 70 0 10 20 30 40 50 60 70 80 Share of visitors (%) All visitors Milne Bay Province visitors

Participation in Cultural Based Activities All Visitors vs Milne Bay Province Visitors Visitor Satisfaction 80 Local markets Visited villages Local dance and music 26 36 37 39 68 73 Local events and celebrations Traditional cooking Museums Cultural festivals and shows Cultural tours 18 25 25 23 22 26 22 27 26 31 Church Local language and art 14 17 17 21 0 10 20 30 40 50 60 70 80 Share of visitors (%) All visitors Milne Bay Province visitors

Participation in Land Based Activities All Visitors vs Milne Bay Province Visitors Visitor Satisfaction 81 Sightseeing Hiking and walking Port Moresby Nature Park WWII history related tours Parks, nature reserves and animal sanctuaries Birdwatching Kokoda Trail Sports related activities Mountain climbing Wildlife tours Butterfly watching Caving 7 4 6 7 4 4 3 9 11 12 17 16 19 15 14 25 25 30 29 28 35 39 53 56 0 10 20 30 40 50 60 Share of visitors (%) All visitors Milne Bay Province visitors

Participation in Water Based Activities All Visitors vs East New Britain Visitors Visitor Satisfaction 82 Visiting the beach Swimming Snorkelling Diving Fishing Kayaking/Canoeing Hot Springs 8 10 19 16 15 17 25 25 34 48 48 59 69 80 Sailing Ocean cruise 6 4 5 8 Surfing 1 3 Water Skiing 1 0 10 20 30 40 50 60 70 80 90 Share of visitors (%) All visitors East New Britain visitors

Participation in Cultural Based Activities All Visitors vs East New Britain Visitors Visitor Satisfaction 83 Local markets Visited villages Local dance and music Local events and celebrations Traditional cooking Museums Cultural festivals and shows Cultural tours 18 26 25 29 23 28 22 22 31 36 36 36 34 43 68 86 Church Local language and art 14 17 17 21 0 10 20 30 40 50 60 70 80 90 100 Share of visitors (%) All visitors East New Britain visitors

Participation in Land Based Activities All Visitors vs East New Britain Visitors Visitor Satisfaction 84 Sightseeing Hiking and walking Port Moresby Nature Park WWII history related tours Parks, nature reserves and animal sanctuaries Birdwatching Kokoda Trail Sports related activities Mountain climbing Wildlife tours Butterfly watching Caving 1 1 8 6 9 4 3 12 11 11 18 16 17 15 18 25 23 30 29 35 46 48 53 69 0 10 20 30 40 50 60 70 80 Share of visitors (%) All visitors East New Britain visitors

Thank You End 85 IFC's work in Papua New Guinea is guided by the Papua New Guinea Partnership. Australia, New Zealand, and IFC are working together through the partnership to promote sustainable economic development, reduce poverty and stimulate private sector investment in Papua New Guinea.