FRACTIONAL SHARES If you ve owned a fractional share in the past three years, how did you select your fractional provider? Please rate this fractional aircraft provider on each of these factors from poor (0) to excellent (5). Found online Used consultant 8.8 5.5 5.5 46.2 Previous experience with the provider Customer service 4.36 Cleanliness of aircraft 4.21 Aircraft model choices 4.07 Age of aircraft 4.02 Availability of aircraft on short notice 3.98 3.96 Peak-day policies 3.73 AVERAGE RATING Recommendation from friend or colleague 34.1 Transparency/explanation of charges Value for price paid Residual-value terms 3.08 3.64 3.61 JET CARDS If you ve had a jet card within the past three years, how did you select your jet-card provider? 0 1 2 3 4 5 Please rate this jet card provider on each of these factors from poor (0) to excellent (5). Found online 12 1.2 Customer service 4.31 Age of aircraft 4.19 Used consultant Recommendation from friend or colleague 7.2 30.1 CHARTER OPERATORS 49.4 Previous experience with the provider Cleanliness of aircraft 4.16 4.05 Aircraft model choices 4.04 Availability of aircraft on short notice 3.92 Transparency/explanation of charges 3.88 Value for price paid 3.82 Peak-day policies 3.69 0 1 2 3 4 5 AVERAGE RATING If you ve flown chartered aircraft within the past three years, how did you select the operator you used most recently? Please rate this charter operator on each of these factors from poor (0) to excellent (5). Found online 8.3 5.4 1.6 Customer service 4.16 Cleanliness of aircraft 4.05 3.92 Used a charter broker Recommendation from friend or colleague 28.2 56.5 Previous experience with the provider Availability of aircraft on short notice 3.78 Transparency/explanation of charges 3.76 Value for price paid 3.72 Age of aircraft 3.71 Aircraft model choices 3.61 Peak-day policies 3.59 0 1 2 3 4 5 AVERAGE RATING
Falcon 7X OWNED AIRCRAFT Please rate your business aircraft model on each of these factors. Aircraft reliability Bombardier 48.4 38.5 8.8 % Excellent % Very Good % Average % Fair % Poor Cabin amenities Bombardier 19.5 54.0 25.3 68.4 28.1 42.1 40.4 17.5 54.6 42.4 35.5 32.3 22.6 9.7 76.1 21.2 42.9 43.8 12.5 50.0 37.5 10.0 28.2 30.8 35.9 5.1 75.0 25.0 tion Beechcraft Beechcraft & Hawker Hawker 59.5 33.3 Cessna 62.3 34.4 Aircraft technology Bombardier 28.1 48.3 19.1 50.0 40.0 10.0 ion Beechcraft Hawker 18.6 34.9 41.9 Cessna 10.9 48.7 37.0 Cockpit technology Bombardier 28.6 42.9 22.0 50.0 41.4 8.6 45.60 40.4 14.0 57.6 33.3 9.1 53.1 34.4 12.5 60.4 32.4 6.3 55.9 30.6 10.8 25.0 50.0 22.2 18.0 48.7 28.2 5.1 40.0 50.0 10.0 tion 18.6 55.8 20.9 Cessna 29.2 43.3 24.2 Aircraft value for price paid Bombardier 28.6 48.4 18.7 50.0 40.0 10.0 tion 22.7 54.6 15.9 Cessna 22.1 48.4 22.1 6.6 Cost of maintenance Bombardier 8.8 31.9 50.6 5.5 28.1 43.9 24.6 10.5 33.3 33.3 21.1 64.5 29.0 6.5 50.0 34.4 12.5 42.3 38.7 13.5 25.0 32.1 29.5 9.8 41.0 43.6 12.8 13.2 39.5 36.8 10.5 55.0 25.0 15.0 5.0 tion Beechcraft Hawker 26.2 35.7 28.6 Cessna 30.6 42.2 24.8 30.0 35.0 30.0 5.0 tion 9.3 25.6 51.2 11.6 Cessna 16.4 40.2 36.9
OWNED AIRCRAFT Please rate your business aircraft model on each of these factors. Manufacturer s product support Bombardier 23.1 42.9 24.2 7.7 % Excellent % Very Good % Average % Fair % Poor Bombardier 26.7 53.3 16.7 33.3 29.8 28.1 5.3 48.3 43.1 6.9 54.8 32.3 6.5 6.5 54.8 38.7 6.5 60.0 28.2 5.5 51.4 41.4 6.3 26.3 21.1 36.8 13.2 18.0 64.1 12.8 50.0 40.0 10.0 tion 18.6 46.5 20.9 9.3 Cessna 29.5 44.3 23.0 50.0 40.0 10.0 tion Beechcraft Hawker 27.9 51.2 11.6 9.3 Cessna 34.2 55.0 10.0 *out of production 800 series OWNED HELICOPTERS Please rate your helicopter model on each of these factors. Aircraft reliability Airbus* 31.8 50.0 9.1 % Excellent % Very Good % Average % Fair % Poor Cost of maintenance Airbus* 9.5 23.8 28.6 23.8 14.3 52.4 42.9 15.0 30.0 35.0 20.0 0 20 40 60 80 10 Aircraft technology Airbus* 18.2 63.6 13.6 23.8 47.6 23.8 Aircraft value for price paid Manufacturer s product support Airbus* 19.1 19.1 28.6 14.3 19.1 38.1 28.6 9.5 19.1 Airbus* 14.3 38.1 23.8 14.3 9.5 Airbus* 14.3 52.4 14.3 14.3 31.8 31.8 27.3 9.1 25.0 50.0 20.0 5.0 Cabin amenities 0 20 40 60 80 10 Airbus* 9.5 23.8 57.1 9.5 22.7 18.2 54.6 Cockpit technology Airbus* 9.5 52.4 28.6 9.5 25.0 50.0 20.0 5.0 NOTE: Respondents rated airplanes and helicopters that they or their companies owned within the past three years. We received insufficient data to report on manufacturers not listed. Percentages may not total 100 due to rounding and because numerals are not shown for ratings under 5 percent. *Airbus Helicopters (formerly Eurocopter)
FLYING PRIVATELY What are the three most important reasons you fly privately? How do you expect your private flying to change in the year ahead? Will fly a bit less Will fly much more 7.9 5.4 2.9 Will fly much less Most important Second most important Third most important Save time Ability to use airports rports that that airlines airlines don't don't serve serve ld business Ability meetings to work en & route hold business meetings en route 455 200 132 205 264 146 120 134 172 Will fly a bit more 32.0 51.8 Will fly about the same More comfortable flight 75 149 177 Privacy 75 111 140 Security 68 79 138 0 100 200 300 400 500 600 700 800 NUMBER OF RESPONDENTS How has your private flying changed in the past year compared with the year before? 5.9 Flew much more What are the three aircraft features that are most important to you? Flew much less 7.7 Most important Second most important Third most important Economical operation Range Cabin size 188 122 114 126 165 118 107 104 115 Flew a bit less 15.0 Flew a bit more 21.7 49.8 Flew about the same Aircraft manufacturer 134 99 63 Age of aircraft Speed Cockpit technology 94 78 86 63 86 101 59 67 78 Cessna Citation Sovereign+ Runway performance 53 72 77 Aircraft model's aft model's accident history accident history 96 54 40 Product support history 56 51 63 Cabin amenities 18 56 62 Baggage space 27 43 0 100 200 300 400 500 NUMBER OF RESPONDENTS
Beechcraft King Air 350ER WISHED-FOR AIRCRAFT If you could receive a complimentary year of flying, which aircraft would you choose? Single-engine turboprop airplane Cessna 208A or 208B Caravan PC-12 60.1 % Daher TBM 700, 850, 900 Piper Meridian 15.3 % 15.1 % 5.3 % 4.3 % 0 10 20 30 40 50 60 70 Twin-engine turboprop airplane Beechcraft King Air (all models) 71.7 % Piaggio Aero P180 Avanti or Avanti II Mitsubishi MU-2 (all models) 22.9 % 3.1 % 2.3 % 0 10 20 30 40 50 60 70 80 PC-12 Very light jet (VLJ) Phenom 100 52.4 % Cessna Citation 510 Mustang 37.4 % Eclipse 500/550 5.9 % 4.4 % 0 10 20 30 40 50 60 Small-cabin/light jet Phenom 300 29.7 % Phenom 100 Bombardier Learjet 40, 40XR, 45 or 45CR Cessna Citation 560 (V, Ultra, Encore, Encore+) 17.4 % 19.5 % Cessna 525 CitationJet (CJ1/CJ1+, CJ2/2+, CJ3, CJ4) 13.1 % Hawker/Beechjet 400 Nextant 400XTi Bombardier Learjet 35 or 36 Beechcraft Premier I, IIA Cessna Citation 550 (II/SP, S/II, Bravo) 5.6 % 5.0 % 2.6 % 2.4 % 2.3 % 1.3 % Bombardier Learjet 31 1.0 % 0 10 20 30
Large-cabin jet IV, IV-SP, G350 or G450 56.3 % Falcon 900 series or 2000 series 24.6 % Legacy 600 or 650 7.5 % Bombardier Challenger 600 or 604/605 Bombardier Challenger 850 5.9 % 5.2 % 0.4 % 0 10 20 30 40 50 60 Ultra-long-range/heavy jet G650 52.5 % G450 GV or G550 Falcon 7X Bombardier Global Express XRS/Global 6000 Bombardier Global Express Bombardier Global 5000 15.2 % 14.3 % 10.0 % 4.8 % 2.8 % Midsize-cabin jet 0.3 % 0 10 20 30 40 50 60 Cessna Citation 750 (X) 26.2 % G100 or G150 24.7 % Bizliner Hawker 750, 800 series or 900XP 16.6 % Boeing BBJ, BBJ2 or BBJ3 54.1 % Cessna Citation 560XL (Excel, XLS, XLS+) 12.7 % Boeing VIP widebodies 23.9 % Bombardier Learjet 55, 60 or 60XR 10.2 % Lineage 1000 7.8 % Cessna Citation 650 (III, VI, VII) 3.6 % 6.2 % 0 10 20 30 Super-midsize-cabin jet Airbus ACJ318, ACJ319, ACJ320 7.2 % Airbus VIP widebodies 6.4 % 0.7 % 0 10 20 30 40 50 60 Boeing BBJ3 Bombardier Challenger 300 series 32.9 % G200 or G280 28.1 % Cessna Citation 680 Sovereign Falcon 50 series 16.0 % 15.4 % Hawker 4000 6.5 % 1.1 % 0 10 20 30 40
Light single-turbine helicopter 429 Helicopter 407 37.7 % AgustaWestland AW119 Airbus Helicopters AS350 series Helicopter 206 series Airbus Helicopters EC130 MD Helicopters MD 500 series Robinson R66 Airbus Helicopters EC120 Enstrom 480 or 480B 15.5 % 12.4 % 11.4 % 8.8 % 7.2 % 4.0 % 1.9 % 1.1 % 0 10 20 30 40 Light twin-turbine helicopter Helicopter 427 or 429 36.2 % AgustaWestland AW109 series 21.0 % Airbus Helicopters AS350 Helicopter 222/230/430* Airbus Helicopters EC135 Airbus Helicopters AS355 Twin Squirrel/TwinStar MD Helicopters MD Explorer (900, 902) 16.2 % 12.0 % 7.9 % 6.7 % 0 10 20 30 40 Medium twin-turbine helicopter Sikorsky S-76 series 40.0 % Helicopter 222/230/430* AgustaWestland AW139 or AW169 23.6 % 15.7 % Helicopter 212/412 7.6 % AgustaWestland AW169 Airbus Helicopters SA365/EC155 Airbus Helicopters EC145 6.7 % 6.4 % Large twin-turbine helicopter 0 10 20 30 40 Sikorsky S-92 45.2 % Sikorsky S-76D AgustaWestland AW189 Airbus Helicopters AS332/Super Puma EC225 Airbus Helicopters EC175 Sikorsky S-61 Sikorsky S-58 AgustaWestland AW101 15.1 % 11.2 % 9.7 % 9.3 % 6.4 % 3.2 % 0 10 20 30 40 50 * 222/230/430 are variously regarded as light and medium; rated here in both categories
DEMOGRAPHIC DATA Information about our respondents, including how, why and how much they fly. What s the purpose of flights? Have you owned a fractional share within the past three years? Mostly personal 7.8 2.3 Always or almost always personal 10.1 Yes About 50/50 business and personal 28.1 34.7 Always or almost always business 27.1 Mostly business No 89.9 How much do you fly privately in a typical year? Have you had a jet card within the past three years? 200 300 hours More than 300 hours 11.9 10.8 22.2 Less than 25 hours 9.8 Yes 100 200 hours 18.7 18.7 25 50 hours No 17.7 50 100 hours 90.2 Which of the following best describes you? Have you used a charter operator within the past three years? 7.4 Pilot only 17.4 38.4 Owner operator Yes 48.7 No 51.3 Passenger only 36.9