«Certified Outsourcing Specialist Foundation Principles» Sourcing ist nicht Trend, das ist der neue Standard. Webinar 17. Mai 2017 10.30 11.15 Ralf Winter, Senior Consultant
Agenda Webinar: Certified Outsourcing Specialist COS Agenda Introduction of Glenfis and the Presenter Why a Certified Outsourcing Specialis (COS) Training The Course Content The Course Format The Exam Q&A and additional information Glenfis AG glenfis.ch Webinar COS - 17.05.2017 2
Introduction Your training partner Glenfis AG Glenfis AG glenfis.ch Webinar COS - 17.05.2017 3
Introduction Your Presenter: Ralf Winter Senior Consultant More than 15 years management experience in Service Management and Outsourcing Trainer for: Service Integration and Management SIAM Cloud Computing Foundation Professional Cloud Service Manager Sourcing and Governance Foundation Consultant and Coach for: Service Management in a Multi-Provider Environment IT Service Management Cloud and Sourcing Ralf Winter Senior Consultant Glenfis AG glenfis.ch Webinar COS - 17.05.2017 4
Benefits of COS - Certification Better and more consistent results in outsourcing workstreams Independently developed set of industry-wide standards Greater professional recognition and compensation COS-FP certified professionals will have knowledge and understanding in the following areas: Opportunities, Risks and forms of Outsourcing Lifecycle approach to Outsourcing Sourcing Strategy Scoping Selection and Due Diligence Contracting Transition The Demand Supply Governance Framework (DMSG) Glenfis AG glenfis.ch Webinar COS - 17.05.2017 5
Target Groups COS - Target Groups This professional designation, which focuses on the basic processes of outsourcing itself, is equally valuable to individuals working as customers, providers, or advisors. It introduces individuals to an environment where all of the parties to an outsourcing business relationship have a common and shared professional knowledge, approach and commitment to mutual success. Business Managers and CEO s Outsourcing consultants/sales Service Managers Delivery Managers Project and Program Managers Service Managers Vendor Managers Procurement Officers Bid Managers The Sourcing Governance Foundation course has been mapped to the Outsourcing Professional Standards and accredited with 25 points towards the COP Certification. Glenfis AG glenfis.ch Webinar COS - 17.05.2017 6
Course Content COS - Course Content The purpose of this course is to Build a fundamental understanding of IT Sourcing and Governance Provide an overall overview Prepare for exam (40 questions, 28 correct answers to pass) Refer to sample exam Refer to book that is required for the preparation of the exam The topics covered are Sourcing Strategy and Governance Lifecycle approach From Strategy to Implementation The Sourcing Governance Function, Processes and Organization Best practices in organizing the Sourcing Governance Function Related framework Demand Supply Organization By the conclusion of this class, the student will Understand the purpose of the different processes, the relationships, and the associated roles and responsibilities of each role Know the importance of using a standardized vocabulary to describe Sourcing Governance processes Have gained an understanding of the relevance of Sourcing Governance to the student s own organization Be fully prepared to take the examination for the Sourcing Governance Foundation Certificate Glenfis AG glenfis.ch Webinar COS - 17.05.2017 7
Course Content COS - Course Content Glenfis AG glenfis.ch Webinar COS - 17.05.2017 8
Course Content Sourcing Lifecycle Glenfis AG glenfis.ch Webinar COS - 17.05.2017 9
Course Content Outsourceability overview Glenfis AG glenfis.ch Webinar COS - 17.05.2017 10
Course Content Financial analysis of outsourcing decision Glenfis AG glenfis.ch Webinar COS - 17.05.2017 11
Course Content Outsourcing business plan Glenfis AG glenfis.ch Webinar COS - 17.05.2017 12
Course Content Outsourcing risk management Risk identification 1 1 Risk identification Risk Items (All Inclusive) Risk Symptom Identification of Trouble Areas Requiring More Activity for Effective Risk Assessment 3 Risk quantification 2 2 Output Risk quantification Risk Item Table Prioritized by Risk Factors Risk Factor = (Risk Importance)*(Risk Probability) Risk Impact Potential Total Risk (Contingency) Reserve Assessment Risk mitigation 3 Output Risk mitigation Risk Management Plan (Revised Plan with Alternate/Parallel Paths) Glenfis AG glenfis.ch Webinar COS - 17.05.2017 13
Course Content Selection process Research RFI/RFQ (Optional) RFP Evaluate Due Diligence Scorecard Select Contract Negotiation/ Award Rollout Ongoing Support Internal/external research, requirements definition Establish evaluation criteria RFI/RFQ processes (filter out Providers to 3 to 6 for receipt of RFP) Bidders conference, Provider presentations, Reference checks, Due diligence, Site visits Debrief sessions Weighted Scorecard and Selection Contract strategy, type & negotiations Transition planning, Prototype Governance and metrics Operating model/roles Disengagement considerations Glenfis AG glenfis.ch Webinar COS - 17.05.2017 14
Course Content Contract terms Glenfis AG glenfis.ch Webinar COS - 17.05.2017 15
Course Content Transition project organization Glenfis AG glenfis.ch Webinar COS - 17.05.2017 16
Course Content DSG framework Glenfis AG glenfis.ch Webinar COS - 17.05.2017 17
Course Material COS -Course Material Presentation Course presentation Workbook Binder with courseware Includes exercises Memory Stick Contains all courseware Contains additional information Exam Simulation Books Outsourcing Professional Body of Knowledge The Demand Supply Governance Framework Activities Activities to reflect the course presentation Glenfis AG glenfis.ch Webinar COS - 17.05.2017 18
Course Format COS - Course Format Glenfis AG glenfis.ch Webinar COS - 17.05.2017 19
Course Format COS the next trainings Start End Duration Location Language Price CHF excl VAT Status 21.08.2017 22.08.2017 2 days Zürich DE 2'200.- 1'650.- Bookable 16.10.2017 17.10.2017 2 days Zürich DE 2'200.- Bookable An internally-conducted seminar is possible from at least six participants. Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees: 3 persons on the same course date 10% 4 persons on the same course date 15% 5 persons on the same course date 20% The discounts are not cumulative - it is always the highest that counts. Glenfis AG glenfis.ch Webinar COS - 17.05.2017 20
Exam COS - Foundation Exam Prerequisites: -none- Basic knowledge of Outsourcing and IT Service Management terminology is recommended. Examination details: Closed Book, Multiple Choice Examination type: Computer-based questions Number of questions: 40 Pass mark: 70 % (28 of 40) Time allotted for examination: 60 minutes Take your exam at home If you've got a computer with a webcam and high-speed internet connection you will be able to use the remotely proctored examinations. Glenfis AG glenfis.ch Webinar COS - 17.05.2017 21
Questions and Answers Certified Outsourcing Specialist COS Glenfis AG glenfis.ch Webinar COS - 17.05.2017 22
Next Steps Next Webinar Cloud Technology Associate (CTA) Cloud computing is not just a technology, but also a new model for organizing, contracting and delivering information technology systems. This model has great potential for benefits but also new risks. The EXIN CCC Cloud Technology Associate certification allows IT professionals to operate effectively in a cloud environment as they can demonstrate an understanding of the key concepts and relevant terminology. 18. Juli 2017 10:30-11:15 Uhr Moderator: Ralf Winter Dauer: 45 min Sprache: Deutsch Glenfis AG glenfis.ch Webinar COS - 17.05.2017 23
Next Steps Thank you for your participation! COS information: Webinar recording: Follow our blogs: Company site: and for agile topics: http://www.glenfis.ch/de/kurse/7-cloud-sourcing#k27 http://www.glenfis.ch/de/aktuell/webinars blog.itil.org www.glenfis.ch www.pontine.ch Glenfis AG glenfis.ch Webinar COS - 17.05.2017 24
Vielen Dank Ralf Winter ralf.winter@glenfis.ch Glenfis AG Badenerstrasse 623 8048 Zürich Schweiz +41 (0)848 88 90 89 +41 (0)848 88 92 89 glenfis.ch shop.glenfis.ch blog.itil.org