Operational Performance Reporting Manchester Airport August 2018 Departure Punctuality - Aug-18 Last Month Last Year % Change Target Var to Target First Wave 83.4% 80.2% 3.2% 85.0% -1.6% Not First Wave 65.7% 65.0% 0.7% 85.0% -19.3% Grand Total 69.3% 68.3% 1.1% 85.0% -15.7% Departure Punctuality - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 82.0% 83.8% (1.8%) 82.0% 0.0% Not First Wave 67.8% 73.5% (5.7%) 82.0% -14.2% Grand Total 70.7% 75.8% (5.1%) 82.0% -11.3%
ATMs and Passenger Volumes Last Year Passengers MTD Change Last Year % Movements Movements Change Last Year % Passengers Passengers YTD Change Last Year % Movements Movements Terminal Flight Passengers Arriving 758,515 752936 1% 4124 4135-0% 3,260,247 3159313 3% 19043 18798 1% Terminal 1 Departing 749,984 749015 0% 4123 4135-0% 3,308,197 3236904 2% 19050 18808 1% Terminal 1 Total Change % 1,508,499 1501951 0% 8247 8270-0% 6,568,444 6396217 3% 38093 37606 1% Arriving 361,268 404266-11% 1558 1929-19% 1,447,701 1638409-12% 6659 8374-20% Terminal 2 Departing 353,266 403931-13% 1554 1929-19% 1,467,327 1691882-13% 6736 8469-20% Terminal 2 Total 714,534 808197-12% 3112 3858-19% 2,915,028 3330291-12% 13395 16843-20% Arriving 462,648 427497 8% 3969 3814 4% 2,112,562 1969210 7% 18924 18449 3% Terminal 3 Departing 458,712 426038 8% 3967 3811 4% 2,131,187 2002619 6% 18931 18460 3% Terminal 3 Total 921,360 853535 8% 7936 7625 4% 4,243,749 3971829 7% 37855 36909 3% Grand Total 3,144,393 3163683-1% 19295 19753-2% 13,727,221 13698337 0% 89343 91358-2%
Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay FLYBE BE 3154 20.3% 736 77% RYANAIR FR 3021 19.4% 1139 62% JET2.COM LS 2170 14.0% 517 76% EASYJET EZY 2131 13.7% 715 66% THOMAS COOK MT 1567 10.1% 463 70% TUI TOM 1529 9.8% 558 64% BRITISH AIRWAYS BA 673 4.3% 136 80% LUFTHANSA LH 477 3.1% 110 77% AER LINGUS EI 462 3.0% 79 83% K.L.M. KL 364 2.3% 49 87% Grand Total 15548 100.0% 4502 71% Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 35657 19% 8106 77% RYANAIR FR 27529 14% 8485 69% EASYJET EZY 23357 12% 7737 67% JET2.COM LS 14695 8% 3406 77% TUI TOM 12268 6% 4317 65% THOMAS COOK MT 11704 6% 4287 63% BRITISH AIRWAYS BA 7602 4% 1669 78% AER LINGUS EI 5495 3% 999 82% LUFTHANSA LH 5389 3% 1444 73% LOGANAIR LM 4183 2% 673 84% Grand Total 147879 77% 41123 72%
Departure Punctuality by Terminal T1 Punctuality T2 Puntuality T3 Puntuality 69.63% 67.82% 69.60% First Wave Departure Punctuality Operator Name Operator IATA Code # Movements % of Movements Punctuality % EASYJET EZY 341 17.3% 90.62% FLYBE BE 218 11.0% 88.99% BRITISH AIRWAYS BA 55 2.8% 87.27% THOMAS COOK MT 175 8.9% 84.00% RYANAIR FR 356 18.0% 83.43% JET2.COM LS 488 24.7% 82.58% K.L.M. KL 31 1.6% 80.65% LUFTHANSA LH 58 2.9% 77.59% BRUSSELS SN 27 1.4% 74.07% TUI TOM 225 11.4% 71.56% Grand Total 1974 100.0% 83.54%
Monthly Airline Performance by Departure Punctuality Departing Punctuality Ranking Operator Arriving IATA Code Movements Movements Punctuality Departing Punctuality Punctuality Change (Dep- Arr) Inbound Baggage Operator Name 1 ICELANDAIR FI 46 0.2% 96% 100% 4% 74% 1 HAINAN HU 34 0.2% 65% 100% 35% 59% 3 SINGAPORE SQ 88 0.5% 95% 89% (7%) 89% 4 CATHAY PACIFIC CX 62 0.3% 84% 87% 3% 81% 5 LOGANAIR LM 309 1.6% 90% 86% (4%) 95% 6 AMERICAN AA 124 0.6% 65% 85% 21% 73% 7 VIRGIN ATLANTIC AIRWAYS VS 299 1.6% 74% 85% 11% 58% 8 UNITED UA 62 0.3% 68% 84% 16% 52% 9 BALKAN HOLIDAY AIR BGH 34 0.2% 94% 82% (12%) 100% 10 K.L.M. KL 364 1.9% 91% 82% (9%) 94% 11 BRITISH AIRWAYS BA 673 3.5% 78% 82% 4% 86% 12 SAS SCANDINAVIAN SK 301 1.6% 81% 81% (0%) 96% 13 AER LINGUS EI 462 2.4% 87% 79% (7%) 77% 14 AUSTRIAN OS 62 0.3% 81% 77% (3%) 74% 15 IBERIA EXPRESS I2 26 0.1% 85% 77% (8%) 46% 16 FLYBE BE 3,154 16.4% 78% 76% (2%) 90% 17 QATAR AIRWAYS QR 142 0.7% 76% 75% (1%) 77% 18 OMAN AIR WY 62 0.3% 94% 74% (19%) 71% 18 AIR FRANCE AF 186 1.0% 78% 74% (4%) 85% 18 AURIGNY AIR SERVICES GR 124 0.6% 77% 74% (3%) 97% 21 JET2.COM LS 2,170 11.3% 78% 74% (4%) 92% 22 LUFTHANSA LH 477 2.5% 81% 73% (8%) 88% 23 THOMAS COOK MT 1,567 8.1% 69% 72% 3% 91% 24 SAUDIA ARABIAN SV 48 0.2% 79% 71% (8%) 54% 25 EASYJET EZY 2,131 11.1% 63% 70% 7% 79% 26 BRUSSELS SN 170 0.9% 69% 68% (1%) 68% 27 AIR ARABIA 3O 18 0.1% 78% 67% (11%) 89% 28 TUI TOM 1,529 7.9% 65% 62% (2%) 61% 29 AEGEAN A3 26 0.1% 77% 62% (15%) 8% 30 FINNAIR AY 124 0.6% 77% 61% (16%) 50% 31 EMIRATES EK 186 1.0% 87% 60% (27%) 67% 32 ROYAL AIR MAROC AT 30 0.2% 73% 60% (13%) 47% 33 EUROPE AIRPOST FPO 97 0.5% 46% 57% 11% 52% 34 RYANAIR FR 3,021 15.7% 68% 57% (10%) 78% 35 NORWEGIAN AIR SHUTTLE DY 50 0.3% 80% 56% (24%) 92% 36 ETIHAD AIRWAYS EY 123 0.6% 92% 54% (38%) 47% 37 EUROWINGS EW 156 0.8% 60% 51% (9%) 81% 38 AIR MALTA KM 8 0.0% 100% 50% (50%) 100% 38 PEGASUS PC 8 0.0% 75% 50% (25%) 100% 38 TITAN AIRWAYS ZT 8 0.0% 75% 50% (25%) 50% 38 P.I.A. PK 72 0.4% 58% 50% (8%) 19% 38 ADRIA AIRWAYS JP 8 0.0% 50% 50% 0% 50% 43 AIR TRANSAT TS 74 0.4% 51% 49% (3%) 24% 44 VUELING VY 70 0.4% 51% 46% (6%) 83% 45 SWISS INTERNATIONAL LX 116 0.6% 71% 43% (28%) 90% AIR LINES 46 TURKISH TK 128 0.7% 64% 42% (22%) 59% 47 AIR EUROPA AEA 10 0.1% 60% 40% (20%) 80% 48 AIR PORTUGAL TP 116 0.6% 60% 31% (29%) 69% 49 BELAVIA B2 8 0.0% 75% 25% (50%) 50% 49 IRAQI AIRWAYS IA 8 0.0% 25% 25% 0% 100% 51 COBALT AIR CO 18 0.1% 89% 22% (67%) 11% 51 FREEBIRD FHY 36 0.2% 56% 22% (33%) 89%
53 AIR CANADA AC 44 0.2% 59% 14% (45%) 41% Grand Total 19,269 100.0% 73% 69% (3%) 81%
Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP) Punctuality Change Operator Arriving Departing Punctuality Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 HAINAN HU 34 0.2% 65% 100% 35% 59% 2 AMERICAN AA 124 0.6% 65% 85% 21% 73% 3 UNITED UA 62 0.3% 68% 84% 16% 52% 4 EUROPE AIRPOST FPO 97 0.5% 46% 57% 11% 52% 5 VIRGIN ATLANTIC AIRWAYS VS 299 1.6% 74% 85% 11% 58% 6 EASYJET EZY 2,131 11.1% 63% 70% 7% 79% 7 ICELANDAIR FI 46 0.2% 96% 100% 4% 74% 8 BRITISH AIRWAYS BA 673 3.5% 78% 82% 4% 86% 9 CATHAY PACIFIC CX 62 0.3% 84% 87% 3% 81% 10 THOMAS COOK MT 1,567 8.1% 69% 72% 3% 91% 11 ADRIA AIRWAYS JP 8 0.0% 50% 50% 0% 50% 11 IRAQI AIRWAYS IA 8 0.0% 25% 25% 0% 100% 13 SAS SCANDINAVIAN SK 301 1.6% 81% 81% (0%) 96% 14 BRUSSELS SN 170 0.9% 69% 68% (1%) 68% 15 QATAR AIRWAYS QR 142 0.7% 76% 75% (1%) 77% 16 TUI TOM 1,529 7.9% 65% 62% (2%) 61% 17 FLYBE BE 3,154 16.4% 78% 76% (2%) 90% 18 AIR TRANSAT TS 74 0.4% 51% 49% (3%) 24% 19 AUSTRIAN OS 62 0.3% 81% 77% (3%) 74% 19 AURIGNY AIR SERVICES GR 124 0.6% 77% 74% (3%) 97% 21 LOGANAIR LM 309 1.6% 90% 86% (4%) 95% 22 JET2.COM LS 2,170 11.3% 78% 74% (4%) 92% 23 AIR FRANCE AF 186 1.0% 78% 74% (4%) 85% 24 VUELING VY 70 0.4% 51% 46% (6%) 83% 25 SINGAPORE SQ 88 0.5% 95% 89% (7%) 89% 26 AER LINGUS EI 462 2.4% 87% 79% (7%) 77% 27 LUFTHANSA LH 477 2.5% 81% 73% (8%) 88% 28 IBERIA EXPRESS I2 26 0.1% 85% 77% (8%) 46% 29 P.I.A. PK 72 0.4% 58% 50% (8%) 19% 30 SAUDIA ARABIAN SV 48 0.2% 79% 71% (8%) 54% 31 EUROWINGS EW 156 0.8% 60% 51% (9%) 81% 32 K.L.M. KL 364 1.9% 91% 82% (9%) 94% 33 RYANAIR FR 3,021 15.7% 68% 57% (10%) 78% 34 AIR ARABIA 3O 18 0.1% 78% 67% (11%) 89% 35 BALKAN HOLIDAY AIR BGH 34 0.2% 94% 82% (12%) 100% 36 ROYAL AIR MAROC AT 30 0.2% 73% 60% (13%) 47% 37 AEGEAN A3 26 0.1% 77% 62% (15%) 8% 38 FINNAIR AY 124 0.6% 77% 61% (16%) 50% 39 OMAN AIR WY 62 0.3% 94% 74% (19%) 71% 40 AIR EUROPA AEA 10 0.1% 60% 40% (20%) 80% 41 TURKISH TK 128 0.7% 64% 42% (22%) 59% 42 NORWEGIAN AIR SHUTTLE DY 50 0.3% 80% 56% (24%) 92% 43 PEGASUS PC 8 0.0% 75% 50% (25%) 100% 43 TITAN AIRWAYS ZT 8 0.0% 75% 50% (25%) 50% 45 EMIRATES EK 186 1.0% 87% 60% (27%) 67% 46 SWISS INTERNATIONAL LX 116 0.6% 71% 43% (28%) 90% AIR LINES 47 AIR PORTUGAL TP 116 0.6% 60% 31% (29%) 69% 48 FREEBIRD FHY 36 0.2% 56% 22% (33%) 89% 49 ETIHAD AIRWAYS EY 123 0.6% 92% 54% (38%) 47% 50 AIR CANADA AC 44 0.2% 59% 14% (45%) 41% 51 AIR MALTA KM 8 0.0% 100% 50% (50%) 100% 51 BELAVIA B2 8 0.0% 75% 25% (50%) 50%
53 COBALT AIR CO 18 0.1% 89% 22% (67%) 11% Grand Total 19,269 100.0% 73% 69% (3%) 81%
Monthly Delay Analysis by Airline Operator Name Total Delay Incidents Air Traffic Delays Airline Delays Airport Delays Ground Servicing Delays Misc Delays Reactionary Delays Weather Delays RYANAIR 1955 444 267 496 287 8 437 15 EASYJET 1155 206 181 351 110 81 225 1 FLYBE 881 32 218 232 105 64 221 9 JET2.COM 819 251 137 200 101 19 94 17 TUI 678 275 103 128 45 34 90 2 THOMAS COOK 421 114 121 61 43 2 79 1 LUFTHANSA 201 51 28 54 11 50 7 BRITISH AIRWAYS 182 13 24 45 21 19 44 16 AER LINGUS 119 7 33 9 2 68 TURKISH 118 37 7 23 13 18 20 K.L.M. 109 22 10 37 11 5 21 3 EMIRATES 108 48 6 18 6 14 15 1 BRUSSELS 101 7 27 42 5 2 14 4 EUROWINGS 96 17 8 19 1 6 45 AIR PORTUGAL 85 10 5 20 9 3 38 FINNAIR 69 9 12 21 10 15 2 SWISS INTERNATIONAL AIR LINES 67 32 2 9 2 18 4 LOGANAIR 66 1 13 24 5 4 19 SAS SCANDINAVIAN 65 14 8 3 40 VIRGIN ATLANTIC AIRWAYS 59 17 6 18 4 14 ETIHAD AIRWAYS 57 37 2 8 7 2 1 QATAR AIRWAYS 55 16 9 11 3 1 15 AIR TRANSAT 53 8 22 3 2 17 1 VUELING 52 9 3 7 5 3 25 EUROPE AIRPOST 51 18 10 7 3 13 AIR FRANCE 47 12 12 6 17 AURIGNY AIR SERVICES 43 2 2 12 2 23 2 AIR CANADA 39 13 4 1 5 16 P.I.A. 38 5 4 1 4 24 FREEBIRD 31 11 5 2 2 11 OMAN AIR 27 1 6 5 6 8 1 NORWEGIAN AIR SHUTTLE 24 7 2 4 1 9 1 SINGAPORE 23 5 2 8 5 1 2 AUSTRIAN 20 10 1 3 1 3 2 ROYAL AIR MAROC 18 6 1 2 1 7 AMERICAN 17 1 2 3 11 SAUDIA ARABIAN 15 7 2 2 2 2 UNITED 14 3 3 1 1 6 CATHAY PACIFIC 13 2 4 4 2 1 AEGEAN 12 2 3 2 1 4 IBERIA EXPRESS 10 4 2 1 3 COBALT AIR 9 7 1 1 AIR EUROPA 8 1 2 1 1 3 ICELANDAIR 7 3 2 2 ADRIA AIRWAYS 6 2 1 3 AIR MALTA 5 3 1 1 BELAVIA 5 3 1 1 AIR ARABIA 5 2 3 PEGASUS 4 3 1 HAINAN 4 1 3 TITAN AIRWAYS 4 2 1 1 MALETH AERO 2 1 1 BALKAN HOLIDAY AIR 2 1 1 PREMIERE HANDLING 2 1 1 IRAQI AIRWAYS 2 1 1 EASTERN AIRWAYS 2 1 1 GAINJET 1 1
CONDOR 1 1 Grand Total 1715 1308 1967 872 332 1797 88
Percentage of Delays - By Event Delay Category Code Description % of Total Air Traffic Control 21.0% Airline 16.6% Airport 24.3% Ground Servicing 10.9% Miscellaneous 4.1% Reactionary 22.0% Unknown 0.0% Unknown Delay Category Code 0.0% Weather 1.1% Percentage of Delays - By Time Delay Category Code Description % of Total Air Traffic Control 16.7% Airline 25.6% Airport 12.4% Ground Servicing 7.8% Miscellaneous 2.8% Reactionary 33.6% Unknown 0.0% Unknown Delay Category Code 0.0% Weather 1.1%
Departing Taxi Times Arriving Taxi Times Manchester Average Taxi Times Terminal 1 Terminal 2 Terminal 3 Operator Name ADRIA AIRWAYS 10 AEGEAN 13 AER LINGUS 13 AIR ARABIA 13 AIR CANADA 17 AIR EUROPA 14 AIR FRANCE 13 AIR MALTA 19 AIR PORTUGAL 15 AIR TRANSAT 17 ALBA STAR 16 AMERICAN 17 AURIGNY AIR SERVICES 11 AUSTRIAN 15 BALKAN HOLIDAY AIR 15 BELAVIA 13 BRITISH AIRWAYS 14 BRUSSELS 13 CATHAY PACIFIC 18 COBALT AIR 13 CONDOR 16 EASTERN AIRWAYS 10 14 EASYJET 15 EMIRATES 17 ETIHAD AIRWAYS 17 EUROPE AIRPOST 17 EUROWINGS 13 FINNAIR 13 FLYBE 12 FREEBIRD 16 GAINJET 15 HAINAN 16 IBERIA EXPRESS 13 ICELANDAIR 15 IRAQI AIRWAYS 14 JET2.COM 17 18 K.L.M. 11 KLAS-JET 12 LOGAN AIR 14 LOGANAIR 9 12 LUFTHANSA 13 MALETH AERO 12 NORWEGIAN AIR SHUTTLE 12 OMAN AIR 18 P.I.A. 20 PEGASUS 13 PREMIERE HANDLING 9 QATAR AIRWAYS 20 ROYAL AIR MAROC 18 RYANAIR 13 SAS SCANDINAVIAN 16 SAUDIA ARABIAN 18 SINGAPORE 17 SWISS INTERNATIONAL AIR LINES 14 THOMAS COOK 17 TITAN AIRWAYS 14 TUI 18 TURKISH 16 UNITED 19 Manchester Average Taxi Times Terminal 1 Terminal 2 Terminal 3 Operator Name ADRIA AIRWAYS 10 AEGEAN 6 AER LINGUS 6 AIR ARABIA 7 AIR CANADA 11 AIR EUROPA 9 AIR FRANCE 6 AIR MALTA 9 AIR PORTUGAL 7 AIR TRANSAT 9 ALBA STAR 11 AMERICAN 12 ATLAS AIR 9 AURIGNY AIR SERVICES 5 AUSTRIAN 7 BALKAN HOLIDAY AIR 8 BASE REGIONAL 5 BELAVIA 8 BRITISH AIRWAYS 5 BRUSSELS 8 CATHAY PACIFIC 14 CELLO AVIATION 8 COBALT AIR 11 CONDOR -10 EASTERN AIRWAYS 6 EASYJET 5 EMIRATES 8 ETIHAD AIRWAYS 10 EUROPE AIRPOST 8 EUROWINGS 9 FINNAIR 6 FLYBE 7 FREEBIRD 10 GAINJET 8 HAINAN 11 IBERIA EXPRESS 8 ICELANDAIR 6 IRAQI AIRWAYS 6 JET2.COM 7 9 K.L.M. 5 KLAS-JET 6 LOGANAIR 5 5 LUFTHANSA 6 MALETH AERO 4 7 NORWEGIAN AIR SHUTTLE 6 OMAN AIR 9 P.I.A. 12 PEGASUS 7 PREMIERE HANDLING 5 QATAR AIRWAYS 10 ROYAL AIR MAROC 13 RYANAIR 1 6 SAS SCANDINAVIAN 6 SAUDIA ARABIAN 12 SINGAPORE 12 SWISS INTERNATIONAL AIR LINES 8 THOMAS COOK 9 TITAN AIRWAYS 7 TUI 9
VIRGIN ATLANTIC AIRWAYS 18 VUELING 13 Grand Total 16 18 13 TURKISH 8 UNITED 10 VIRGIN ATLANTIC AIRWAYS 13 VUELING 7 Grand Total 7 10 6
Summary of Baggage Performance Baggage Category Arriving Passengers Arriving Movements Average Time to First Bag Average TIme to Last Bag Volume Last Bag SLA Missed Last Bag % A 138,661 360 15 45 110 69% B 1,126,364 5734 20 33 1111 81% C 209,610 1791 16 25 414 77% D 107,796 1766 11 15 212 88% Grand Total 1,582,431 9651 81% Baggage Performance by Terminal Terminal Description Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % Terminal 1 758,515 4124 18 29 701 83% Terminal 2 361,268 1558 19 39 538 65% Terminal 3 462,648 3969 16 23 608 85% Grand Total 1,582,431 9651 81% Baggage SLA by Handling Agent Ramp Handling Agent Arriving Passengers Arriving Average Time to First Average TIme to Last Movements Bag Bag Volume Last Bag SLA Missed Last Bag % Airline Services 101,357 1502 10 15 151 90% Aviator 210,037 980 15 28 78 92% Dnata 94,911 436 12 31 75 83% Menzies 307,696 2203 20 27 423 81% Premiere Handling 11,492 240 10 12 18 93% Swissport 635,229 3187 21 36 1004 69% Jet2 218,581 1079 16 30 88 92% Grand Total 1,582,431 9651 81%