TAUMEASINA ISLAND RESORT Wholesale Contract 1 st April 2018 31 st March 2019 Currency: Western Samoan Tala (WST) Page 1
Table of Contents RATES... 3 ROOM DESCRIPTIONS... 5 SELLING STATUS... 7 TRANSFERS... 8 RESERVATIONS TERMS & CONDITIONS... 9 PRODUCT INFORMATION... 11 WEDDING PACKAGES & HONEYMOON BONUS... 11 HONEYMOON BONUS... 13 ISLAND RETREAT WEDDING PACKAGE... 12 PACIFIC PARADISE WEDDING PACKAGE... 12 FOOD & BEVERAGE SERVICES & FACILITIES... 12 ROOM SERVICE... 13 LAPITA RESTAURANT (CASUAL)... 13 SINA S RESTAURANT (FINE DINING)... 13 MANU BAR... 13 SUNSET BAR/WEDDING VENUE... 13 BROCHURE SAMPLE TEXT:... 13 KEY CONTACTS... 14 Page 2
Rates Low Season: 01 April 2018 to 31 May 2018 and 01 October 2018 31 March 2019 King Double Deluxe King Deluxe Double 2 Bedroom WaterfrontV illas 3 Bedroom Waterfront Villas Number 12 4 48 16 16 8 Rack 770 770 859 859 1610 2019 Net Contract 1 Adult 462 462 515 515 966 1211 2 Adults 462 462 515 515 966 1211 3 Adults N/A 522 N/A 575 1026 1271 4 Adults N/A 582 N/A 635 1086 1331 5 Adults N/A N/A N/A N/A N/A 1391 1A + 1C 462 462 515 515 966 1211 1A + 2C N/A 462 N/A 515 966 1211 1A + 3C N/A 462 N/A 515 966 1211 1A + 4C N/A N/A N/A N/A 1026 1271 2A + 1C N/A 462 N/A 515 966 1211 2A + 2C N/A 462 N/A 515 966 1211 2A + 3C N/A N/A N/A N/A 1026 1271 2A + 4C N/A N/A N/A N/A N/A 1331 2A + 5C N/A N/A N/A N/A N/A 1391 Page 3
High Season: 01 June 2018 to 30 September 2018 King Double Deluxe King Deluxe Double 2 Bedroom Waterfront Villas 3 Bedroom Waterfront Villas Number 12 4 48 16 16 8 Rack 887 887 989 989 1854 2320 Net Contract 1 Adult 532 532 593 593 1112 1392 2 Adults 532 532 593 593 1112 1392 3 Adults N/A 592 N/A 653 1172 1452 4 Adults N/A 652 N/A 713 1232 1512 5 Adults N/A N/A N/A N/A 1292 1572 1A + 1C 532 532 593 593 1112 1392 1A + 2C N/A 532 N/A 593 1112 1392 1A + 3C N/A 532 N/A 593 1112 1392 1A + 4C N/A N/A N/A N/A 1172 1452 2A + 1C N/A 532 N/A 593 1112 1392 2A + 2C N/A 532 N/A 593 1112 1392 2A + 3C N/A N/A N/A N/A 1172 1452 2A + 4C N/A N/A N/A N/A N/A 1512 2A + 5C N/A N/A N/A N/A N/A 1572 Please Note: The above accommodation rates are quoted in Samoan Tala for FIT bookings only * The above accommodation rates are subject to 15% GST or Government taxes. * The above rates include Full buffet Breakfast per day. ** * 1 GB Free WIFI per day. * The above Rack rates are based on Single use or Twin share per room per night * The above rates are subject to change due to events beyond the Resort s control, such as Government levies or taxation etc. * The above accommodation rates include free use of non-motorized water sports equipment. * Extra person / Bed Charge Rack WST$ 100.00 + 15% Tax per room per night, Nett WST$ 60.00 + 15% Tax per room per night, *Applies to Waterfront Villas only. Extra bed is existing sofa bed in lounge. * A maximum of 2 children under 12 years stay free in the Ocean View Room Double, Deluxe Ocean View Room Double, 2 and 3 Bedroom Waterfront Villas when sharing with adults and using existing bedding. * Maximum capacity in the rooms includes Infants 2 years and under. * Baby cots are available without any additional cost; however require advance notice upon Reservations. Page 4
Honeymoon Bonus: For Deluxe Ocean View Room and categories above, with a minimum of 3-night stay, honeymooners receive a bottle of sparkling wine. (Booking code: Honeymooners - must be stated on booking request and voucher.) **Full Buffet Breakfast includes a selection of cereals, fresh bread, pastries, fruit, juices, toast, yoghurts, hot buffet dishes, egg station and freshly brewed coffee and tea** Room Descriptions People with Disability Accessibility rooms are available in Deluxe Ocean View hotel rooms and Waterfront Villa Accommodation Located on the western side of the island, closest to the resort entrance and causeway our hotel rooms overlook the beautiful lagoon and northern coastline of Upolu. Decorated with a touch of Samoa and furnished with; Room Facilities King Size Bed or 2 Doubles **Adjacent rooms available (A common entrance door) En-suite bathroom Direct dial telephone In-house Tea/coffee facilities Bar fridge 40 Flat screen television Air conditioning Private balcony with sea view Hair dryer Ironing board In-room safe 1 GB Free Wireless Internet per day Ceiling Fan Bath robes **Interconnecting rooms are 2 adjoining hotel rooms (double and King) sharing a common vestibule accessed by one main entrance. One room has a king bed and one room has two double beds. Interconnecting/ dual key rooms are confirmed on time of booking for families only. Deluxe Located on the western side of the island, further away from the entrance to the resort our Deluxe hotel rooms have superior ocean views as well as overlooking the beautiful lagoon and coastline of Upolu. Decorated with a touch of Samoa and furnished with; Room Facilities King Size Bed or 2 Doubles **Adjacent rooms available (a common entrance door dual key) En-suite bathroom Direct dial telephone In-house Tea/coffee facilities Bar fridge Private balcony with sea view Hair dryer Ironing board In-room safe 1 GB Free Wireless Internet per day Ceiling Fan Bath robes 40 Flat screen television Air conditioning **Interconnecting rooms are 2 adjoining hotel rooms (double and King) sharing a common vestibule accessed by one main entrance. One room has a king bed and one room has two double bed. Interconnecting/dual key rooms are confirmed on time of booking for families only. Two-bedroom and Three-bedroom Waterfront Villas Our beautifully designed Waterfront villas offer breathtaking views of the Pacific Ocean along with scenic views of Upolu s lush tropical mountains. Fully self-contained including kitchen and laundry facilities, these stylish dwellings Page 5
were created to make you feel like you re at home in paradise. With a combination of luxury and Samoan flare, all rooms are furnished to cater for couples or families. Room Facilities Two-bedroom villa Two King Size Beds or 1 King and 2 Single Beds. One sofa/day bed Kitchen Island Bench with four stools Fully self-contained kitchen One main bathroom. Private balcony or Patio with water view 50 Flat screen smart Television 1 GB Free Wireless Internet per day Air conditioning Room Facilities Three-bedroom villa Three King Size Beds or 2 Kings and 2 Single beds. One lounge setting One outdoor dining setting Island bench with three bar stools Fully self-contained kitchen One main bathroom and one en-suite bathroom Private Balconies with sea view 50 Flat screen smart television 1 GB Free Wireless Internet per day Laundry facilities (washing machine & dryer) Dishwasher Direct dial telephone In-house Tea/coffee facilities Full size refrigerator In-room safe Ceiling Fans Hair dryer Ironing board and Iron Laundry facilities (washing machine & dryer) Dishwasher Full size refrigerator In-room safe Ceiling Fans Sunbed Air conditioning Hair dryer Ironing board and iron Accommodation size, Capacity, bed configuration Category Size Maximum Capacity Bed configuration Baby cot King Double Double King Deluxe Double 2 Bedroom Villa 3 Bedroom Villa 2A 1 King bed No 26 2A /2C 2 Double Bed No 26 2A 1 King bed No 26 2A/2C 2 Double Bed No 58 5A or 2A/3C 2 king bed + Sofa Bed or 1 King bed + 2 Singles + 1 Sofa Bed 75 7A or 2A/5C 3 king bed + Sofa Bed or 2 King bed + 2 Singles + 1 Sofa Bed Yes Yes Page 6
Note: There is a limited number of 2 Bedroom and 3 Bedroom Villas that have Single beds. Requests for Single bedded rooms must be made upon confirming reservations and must be vouchered for accordingly. Resort Facilities: 2 Bars 2 Restaurants Sunset Wedding Venue Conference Facility to cater for 500 (Theater style) 320 Banquet Nightly Entertainment Tennis Court Fofo Day Spa Indoor Gym Outdoor Gym Business Centre Daily Happy Hour Airport Transfers Tour Desk Dive Tours Fishing Trips Boutique Catamarans Kayaks Snorkeling gears Children s playground Umu Fale Car Park Disabled access and 2 hotel rooms suitable for people with disabilities. Apia Shuttle scheduled run 3 x per day Mon-Sat, once on Sunday Daily Activities Selling Status Freesell Page 7
Room Category Release Status Room 72 hours Freesell Deluxe Room 72 hours Freesell 2 Bedroom Villa 72 hours Freesell 3 Bedrooms Villa 72 hours Freesell Status Report: A freesell status report will be generated to you via email advising you of closeout dates or stop sell dates. This report will be generated on Monday and on Thursday weekly Conditions 1. The above room types are on freesell 2. Freesell can only be used up to 72 hours before arrival. All bookings will then be on request. 3. The wholesaler will close freesell once they receive a stop sell report from the resort. All bookings will then be on request 4. Interconnecting rooms are on request basis only and are not included on freesell Transfers Return transfers from the International Airport (Faleolo) must be booked at the same time as the accommodation booking and Flight Details must be provided. On arrival passengers should make their way through customs into the arrivals hall at the international airport. A staff member will be present, to assist guests with documentation and transfers. Nett rate: RETURN TRANSFERS Per/Adult WST 75 Per/Child WST 35 (2-11 years) return. Infants under 2 FOC Nett rate: ONE WAY Per/Adult WST 40 Per/Child WST 20 (2-11 years). Infants under 2 FOC Important Documentation. All passengers must carry either EDOC or vouchers clearly made out for Taumeasina Island Resort to ensure their transfers, otherwise the transfer may be declined. No cash payments should be handed to the drivers. Page 8
Reservations Terms & Conditions General Terms & Conditions Contract rates are NETT non-commissionable, in the currency of SAT and exclusive of Government SAT of (15%). Government taxes may change during the term of this agreement and the Taumeasina Island Resort reserves the right to pass on additional taxes that may be introduced. Rates must be packaged and extended on the understanding that the Resort will be featured in promotional brochures / flyers and online distribution, both pictorially and editorially. All rates inclusions as per above tables. Images used to promote Taumeasina resort via brochures or online must be approved and signed off by Hotel management or their representative Images must be of suitable quality and can approved print quality images can be downloaded All relevant information in this contract must be reflected accurately in the wholesalers brochure and website. The resort will not take responsibility for any inaccurate information or terms & conditions posted on wholesalers websites. The resort must be featured as a four and a half star property. SPECIAL MEALS CHRISTMAS/NEW YEAR: On Christmas Day few restaurants will be open in Apia, Samoa; we so strongly suggest the Christmas Package is pre-booked prior to departure. Christmas and New Year's Eve dinners are NOT COMPULSORY but please be advised that limited options are available on those days on the Island. 1. CHILD ACCOMMODATION POLICY: A maximum of two children under 12 years stay free when using existing bedding and sharing the room with adults. A child-minding service is available on a request basis and at a charge. A sofa / day bed (in the lounge) is available at an extra pax rate. (see rates table) Cots are available on request and are complimentary. These are available in addition to MAX in the Waterfront villas only. CHECK IN / CHECK-OUT: Check-in time is 2.00pm Check-out time is 11.00am Early check in from 6.00am or late check-out until 8.00pm can be arranged subject to availability. A charge of 50% of the contracted rate will apply. DAY USE: Day use up to 8pm is room rate less 50% COMPLIMENTARY NON-MOTORISED WATERSPORTS: Included in the room tariff for all room categories. These sports include kayaks, catamarans and snorkeling gear. GROUPS: Rates for groups are negotiated on an individual basis according to season and forecasted occupancy. For every 15 paid rooms, the 16th room is complimentary. CANCELLATION FEES: Cancellation received inside 72 hours will incur a two (2) night cancellation fee. Cancellations to booking must be submitted in writing and acknowledged by the resort 72 hours prior to the booking cancellation NO-SHOW FEES: Page 9
All no shows will be charged two (2) night no show fee CANCELLATION OF CONTRACT: This agreement contains the entire understanding of the parties and shall supersede any and all other prior negotiations and agreements. Taumeasina Island Resort can terminate this agreement and the contracted rates at any time with written notice. CHANGE OF OWNERSHIP: If the wholesaler changes name or ownership, Taumeasina Island Resort must be notified of it at least 30 days in advance and reserve the right to continue or cancel this contract. DISPUTES: All disputes arising from this contract will be settled by the Courts of Justice of Samoa, which will exercise sole and final judgment there upon. BROCHURE COPY/TAUMEASINA PRESENTATION: Taumeasina Island Resort reserves the right to approve all published materials pertaining to Taumeasina for the purpose of brochures, promotions and advertising. This includes brochure copy and images. All images used to promote the resort must be downloaded from the Taumeasina Island Resort website. BROCHURE SUPPORT/APPROVED ADVERTISING: Brochure support and advertising is to be invoiced directly to Taumeasina Island Resort once a purchase order has been approved by the General Manager (the purchase order number must be displayed on the invoice). Funds relating to advertising and brochure support must not be deducted at any time from your monthly payments for our invoice and/or statements for guest accommodation, unless written permission has been issued from the General Manager. WHOLESALER STATUS: Continued wholesale status is conditional of you maintaining your IT status with an approved carrier to Samoa PAYMENT CONDITIONS: (Credit has to be approved by the resort and confirmed in writing to you otherwise pre-payment applies) Your wholesale accreditation is granted on the understanding that all accounts for guests' accommodation will be paid on or prior to the 20th day of the month following the month of invoice to our bank account, details as follows: PAYMENT CONDITIONS: (Pre-pay will apply to all wholesalers unless otherwise pre negotiated with the resort and confirmed in writing) Your wholesale accreditation is granted on the understanding that all accounts for guest's accommodation will be paid PRIOR to the guest's arrival at Taumeasina Island Resort to our ANZ BANK ACCOUNT, details as follows: Account Name: Address: Bank Name: Address: BSB Number: 010-979 SWIFT Code: ANZBWSWW Taumeasina Island Resort Taumeasina Island, Moataa, Apia SAMOA ANZ Bank (Samoa) Limited, Main Beach Road, Apia SAMOA Page 10
WST Account: 4249758 Credit Card Payments attract a 3.5% surcharge. Product Information Location description: A tranquil, private island resort located on the Northern Coast of Upolu, Samoa offering stunning lagoon and ocean views and white sand beaches. The island is connected to the mainland by a 90m causeway and is conveniently located just five minutes (2.5km) drive from Apia Township. Additional location description: Taumeasina Island Resort is a 45-minute (34km) drive to the international airport. Property description: Taumeasina Island Resort is a private island set on 14 acres and encompasses lush tropical gardens, two white sand beaches and offers stunning views of the Pacific Ocean and natural lagoon. The backdrop to the island is the mainland of Upolu, which provides some of Samoa s most picturesque lush tropical scenery. The 104 guest rooms include spacious and contemporary Ocean View hotel rooms and two or three-bedroom Waterfront villas suitable for single stays, couples, groups of friends and families. The resort offers first-class dining and bar options as well as a host of sports and water activities. Distance to airport: Distance to beach: Distance to downtown: Distance to Shopping center: Name of Shopping Centre: Distance to local transport: Check-in time: Check-out time: Small Groups: 34km (45mins) 100 meters from Reception area 2.5km (5 mins) 1km (5 mins) Lotemau Mall 20 meters from Reception area 2.00pm 11.00am Special offers available on request Wedding packages & Honeymoon bonus Island Retreat Wedding Package Personal Wedding coordinator Sparkling Wine for toasting Choice of ceremony location with Decorated Signing Table Traditional Floral Arch Floral Lei (Asoa) for groom and Sei for Samoan Celebrant and Samoan the bride Witnesses in Island Dress Optional Extras Available All registration and documentation Retail rate: 2594WST INCLUSIVE Nett rate: 1995 WST VAGST INCLUSIVE Pacific Paradise Wedding Package Page 11
Personal Wedding coordinator Floral Lei (Asoa) for Men, and Sei for Airport Transfers the Bride Choice of ceremony location with Sparkling wine on arrival in room Traditional Floral Arch or Bamboo Groom room on day of wedding Arbor Bridal Styling Samoan Celebrant and Samoan 2 * 50 minute massages Witnesses in Island Dress 2 * Voucher for Fia Fia Night Samoan Chief Escort Beach and or Balcony Dinner Samoan Serenadors Complimentary Wine with dinner All Registration and Documentation Wedding Cupcakes for 2 Sparkling Wine for Toasting Optional Extras Available Decorated signing table Retail rate: Nett rate: 4788 WST INCLUSIVE 3990 WST INCLUSIVE Terms & Conditions: Package prices for the Island Retreat Wedding Package and Pacific Paradise Wedding Package are conditional on a minimum 3-night stay at Taumeasina Island Resort Island Resort. Island Resort only accepts one wedding booking each day. Prices for the Pacific Paradise and Island Retreat Wedding Packages are valid for ceremonies conducted during business hours, surcharges apply for ceremonies conducted on weekends and public holidays, these prices are inclusive of VASGT. Wedding ceremony bookings are conditional upon meeting the terms and conditions of the local authority for registration of marriages. Once a ceremony date and time are booked the following documentation is required to confirm the ceremony - Confirmation of Wedding Booking Form, "Notice of Intended Marriage" form, birth certificates and passports for the bride and groom, Decree Nisi or Death Certificate for previous marriages and full payment of the wedding package. Wedding ceremonies cancelled not less than 3 months prior to the confirmed date will be eligible for a refund of 50% of the Wedding Package cost, after that time all monies are non-refundable Page 12
Food & Beverage Services & Facilities Room Service Room service is offered 24/7 and a private candlelight balcony dinner on private balcony is available upon request. Lapita Restaurant (Casual) 6:30am late Lapita Restaurant is the main restaurant at Taumeasina Island Resort, located behind the swimming pool and adjacent to the Lobby area of the reception. Serving both continental and cooked breakfast, café style lunches with a selection of both themed buffets and limited menus, 365 days a year. Sina s Restaurant (Fine dining) 6pm late Sina s is Taumeasina Island Resort s premier dining experience; a fine dining restaurant specializing in preparing quality, organic, locally produced ingredients fusing both cooking methods and cuisines. Manu Bar 10:00am late Manu Bar, which is located in the lobby area of the resort is the perfect place to relax and enjoy a coffee, tea, beer, wine or cocktail. This bar also services the pool and terrace area of the resort; light snacks are available all day. Sunset Bar/Wedding Venue 5pm 9pm The Sunset Bar is Taumeasina Island Resort premier bar, providing a wide selection of cocktails showcasing the tropical fresh fruits of Samoa, in the most unique sunset area in the South Pacific. This area can be booked out for sole use for wedding ceremonies and receptions. This venue is the closest International Wedding Venue in the world to the date line. Be the first in the world to get married on your chosen day / year. Page 13
Brochure Sample Text: Taumeasina Island Resort is a 4.5-star luxury resort offering full services and facilities. The island is set off the Northern Coast of Upolu, just a short 5-minute drive from Apia Township and offers guests a relaxing escape, stunning panoramic lagoon and ocean views and first-class accommodation and facilities. Built on 14 acres of partially reclaimed land, Taumeasina Island is connected to the mainland by a causeway, which allows for easy access. The resort features 104 guest rooms in two luxurious styles of accommodation, you will have the choice of relaxing in our Hotel or our family friendly two and three-bedroom Waterfront Villas. Each Hotel Room is beautifully designed, overlooking the ocean surrounding the north coast of Samoa. The waterfront villas, which overlook the lagoon side of the island, are fully selfcontained with in-house laundry facilities and dishwashing machines. Our contemporary two and threebedroom Waterfront Villas have been designed for the larger families, groups of friends travelling together, or those looking to indulge in more space and pure pleasure. Taumeasina Island Resort is Samoa s most modern and luxurious accommodation available on the market, catering to the needs of all types of travelers. You can sleep easy knowing you are in the most beautiful, private and secure place in Samoa. Taumeasina is situated on its own private island with an abundance of on island activities and places to relax including our two private beaches, large resort pool, water sports, tennis court, sunset bar and restaurants for fine dining and casual sittings. Whether a romantic getaway, business trip or fun filled family holiday, our resort caters to all types of travelers. Our spacious island grounds provide plenty of room for all of our guests to enjoy their own private retreat. Whether it be a romantic stroll around the resort, a quiet place to unwind and read a book, or a secluded spot to sit and think we provide the ideal setting for a relaxing island getaway. Catering for weddings up to 320 people, our guests have the choice of either a romantic chapel service, at the closest point to the International Date Line or an idyllic beach ceremony. Taumeasina Island Resort has dedicated wedding coordinators who will guide you through each step of the way, making your special day a reality. Surrender yourself to our relaxing day spa, offering a therapeutic range of beauty treatments and massages seven days a week. With a choice of locally produced and internationally recognized brand products and relaxing treatment rooms we invite you to take some time out to unwind and unplug! The day spa can also be booked with friends and family for special occasions such as birthdays, weddings or hen s parties. Our state of the art conference and banqueting facilities cater to groups of up to 550 for banquet style functions and 600-theatre style. With three individual conference rooms, two breakout rooms, and a large ballroom we can accommodate a host of special events, functions, conferences, meetings and incentive groups. Taumeasina Island Resort offers a total of four restaurants and bars offering an extensive selection of local and international dishes. This coupled with our exclusive live local entertainment, will ensure you capture the true spirit of Fa a Samoa (The Samoan Way). Page 14
Key Contacts Name Nathan Bucknall Title General Manager Phone + 685 7579999 Email gm@taumeasinaislandresortsamoa.com Name Title Phone Email Cecilia Frost Nasau Sales and Marketing Manager +685 7520033 sm@taumeasinaislandresortsamoa.com Name Lucy Schulz Title Marketing Associate (Brisbane) Phone + 61 413 349 631 Email marketing@taumeasinaislandresortsamoa.com Name Laura Wadsworth Title New Zealand Marketing Associate Phone +64210 405 815 Email laura@sunseeker.co.nz IN WITNESS WHEREOF, the Parties hereto have executed the Agreement. For and on behalf of For and on behalf of Company Name Company Name Title Title Signature Signature Please return this signed page to: sm@taumeasinaislandresortsamoa.com Page 15