Business Class. Guide 2015

Business Class Guide 2015

From the managing editor Bruce Piper CONTENTS 02 Air Canada 04 Air New Zealand 06 China Eastern Airlines 08 Garuda Indonesia 10 Thai Airways International 12 Air France 13 Cathay Pacific 14 China Southern Airlines 15 Emirates 16 Fiji Airways 17 Japan Airlines 18 Jetstar Airways 19 Kenya Airways 20 KLM 21 Korean Air 22 LAN Airlines 23 Qatar Airways 24 Scoot 25 Singapore Airlines 26 United Airlines 27 Austrian Airlines 27 Fly Solomons 28 Lufthansa 28 Swiss International Airlines 29 Other airlines with Business Class WELCOME to the new look Travel Daily and travelbulletin Business Class guide. Every year we get hundreds of enquiries from travel agents about when our next guide will be released, and we re very excited to present it for the first time ever in print, as well as online. We hope that it will continue to be an indispensable tool used by agents to help their premium clients decide which carrier to use when they travel. Business Class is a popular product with both corporate and premium leisure travellers, and is a key driver of airline revenue and profitability. Once again different airlines have chosen to contribute varying amounts of information to the guide, but we have attempted to include as much detail as possible about each carrier depending on the available space. We always appreciate your feedback on the guide so please let us know what you think. And don t forget to also look out for the guides for Economy, Premium Economy and First Class in the coming year. brought to you by 1

AIR CANADA S INTERNATIONAL Business Class service features luxurious amenities and priority services to enhance your travel experience. It provides the ultimate in comfort and convenience with fully flat beds, sumptuous cuisine and many exclusive amenities. Enjoy exceptional hospitality and reliability with daily nonstop service from Sydney to Vancouver and smooth connections to more than 175 destinations in North America, South America, Europe, Asia, the Middle East, Mexico and the Caribbean. Air Canada s top tier recognition program, Altitude, rewards the airline s most frequent flyers with an array of exclusive travel privileges to make your travel as comfortable and seamless as possible. Air Canada is a founding member of Star Alliance, the world s most comprehensive air transportation network. On your next international trip, relax in the comfort of Air Canada s International Business Class cabin. 67 aircraft 17 B777-300ERs Six B777-200LRs All flights ex Australia serviced by B777 1-2-1 Direct aisle access from every seat 191cm long in lie flat mode 53cm wide Classic Pod is offered on most of the aircraft that make up the international fleet Checked luggage: 2 x 32kg max per bag Carry-on luggage: one standard and one personal article, max 10kg per piece Inspired cuisine, prepared with the freshest ingredients After take-off cocktail, flexible meal options complimented with the finest wines from some of the world s top vineyards 2

30cm touch screen TV and noise cancelling headphones Over 600 hours of gate-to-gate on-demand entertainment 21 award-winning Maple Leaf Lounges located at all major airports across Canada and key international locations Air Canada Concierge Service Light snacks and both alcoholic and non-alcoholic beverages Wide selection of newspapers and magazines Air Canada Altitude: Air Canada s top tier frequent flyer program Free membership Five tiers of membership : Super Elite 100k, Elite 75k, Elite 50k, Elite 35k, Prestige 25k Star Alliance recognition, e-upgrades and select privileges Extras Lumbar support and massage function in seats Concierge Service and Maple Leaf Lounge access Priority check-in and Priority security clearance Individual power supply for your electronic devices in seat Additional Altitude Qualifying Miles Convenient duty free shopping Ambient mood lighting in sync with time zones to alleviate jetlag Accolades Best Airline in North America - SkyTrax 2014 (5th consecutive year) Best Airline in North America - Global Traveler 2013 (9th consecutive year) Best North American Airline for International Travel - Business Traveler 2013 Best North American Inflight Experience - Business Traveler 2013 Over 175 destinations on five continents Daily non-stop flights Sydney to Vancouver onwards to Toronto Vancouver and Toronto - Air Canada gateways to North America and Europe Vancouver, Toronto, Los Angeles, Las Vegas, London, Paris, Frankfurt Check your GDS for latest fares and price guides Australia to Canada, USA, South America, Asia, Europe, Mexico and the Caribbean Phone: 1300 655 767 Website: aircanada.com 3

TWICE NAMED AS the prestigious Air Transport World Airline of the Year, Air New Zealand delivers uniquely Kiwi journeys to more than 13 million customers who fly to, from and within New Zealand each year. Air New Zealand has had more than a few world firsts, giving them a name for being one of the world s most innovative airlines. Your clients can relax in complete comfort while they enjoy the award-winning features of the Business Premier seat, which reclines into a fully lie flat bed, complete with a memory foam mattress, fluffy duvet and full-size pillow, allowing them to arrive at their destination rested and ready to go. Your clients can experience Business Premier on selected services between Sydney, Brisbane, and Melbourne to Auckland, on all non-stop flights from Perth to Auckland, and then on all flights from Auckland to North America and London. With connections available from all Air New Zealand Australian ports. B777-300 (six aircraft) B777-300 (eight aircraft) B787-900 (three aircraft) Average age of aircraft 4.9 years B787-900: 18 seats over 1 cabin, in a 1-1-1 with direct aisle access from every seat B777-300: 44 seats over 2 cabins B777-200: 26 seats over 1 cabin B777s: 1-2-1 with direct aisle access from every seat In the B777-300: Herringbone seat layout Seat pitch: 56cm (22 ) in seat mode and 84cm (33 ) at shoulder in bed mode Bed length 200cm (79.5 ) Luxurious leather arm chair designed to allow take-off and landing in recline position An ottoman footrest that doubles as a visitor s seat Additional in-seat stowage space 4

Checked baggage: three pieces max 23kg each Carry-on luggage: 7kg Exclusive Business Premier menu designed by internationally acclaimed chef, Peter Gordon, and wine consultants for a dining experience to give you a genuine taste of New Zealand Extensive selection of premium New Zealand wines Access to self service Open Kitchen On-demand snack and beverage service available outside meal services via the entertainment system 31cm (12.1 ) personal high resolution, fully touch TV screen The latest movies, TV series and sports action Gate to gate functionality USB port and noise cancelling headphones Air New Zealand International lounges in Sydney, Brisbane, Melbourne, Auckland, Christchurch, Wellington, Queenstown, Rotorua, Rarotonga, Los Angeles Koru Club memberships available for purchase giving customers full access to lounges Airpoints loyalty program Free membership Part of Star Alliance Airpoints Dollars: for easy points accrual and redemption Redeemable on any seat any time Extras ipod docking capability and inseat power facility Luxurious underlay and bedding Complimentary amenity kit Accolades Twice awarded ATW Airline of the Year Auckland (AKL), Los Angeles (LAX), San Francisco (SFO), Vancouver (YVR), London (LHR) SYD-LAX from $6,654.44* BNE-SFO from $7,368.20* MEL-LON from $13,757.72* *Inclusive of taxes and surcharge, subject to change Phone: 13 24 76 Website: airnzagent.com.au 5

CHINA EASTERN AIRLINES (CEA) is one of China s `big three state-owned airlines, with its hub at Shanghai. Its fleet has more than 500 aircraft with an average age of less than seven years. CEA served nearly 80 million travellers annually in 2013 and ranks fifth in the world in terms of passenger transportation volume. As an official member of the SkyTeam alliance, CEA has extended its network from Shanghai to 1,000 cities in 187 countries through close cooperation with SkyTeam member airlines. Currently, CEA has daily direct services between Sydney/Melbourne and Shanghai, and three flights a week between Sydney and Beijing via Nanjing. CEA uses the brand new A330-200 with flat beds in business class and individual entertainment units. More than 500 aircraft One of China s `big three state-owned airlines Average age of aircraft less than seven years 2-2-2 Full flat bed 78 seat pitch 21 seat width Checked luggage: 2 x 32kg max per bag Carry-on luggage: 5kg Transfers/Chauffeur Complimentary limousine transfers in Shanghai for business class passengers Rotate menu every 30 days Two sets of Western cuisine and two sets of Orient cuisine 6

Individual entertainment units with more than 100 films and 3D interactive games to choose from USB connection Melbourne: associated lounges with Qantas Sydney: associated lounges with Qantas Cairns: associated lounges with Cathay Pacific Eastern Miles Part of the SkyTeam alliance Eastern Miles and Qantas Frequent Flyer miles exchange agreement Eastern Miles and Cathay Pacific Asia Miles exchange agreement Extras Priority check-in and dedicated priority boarding lane In-flight duty free shopping Clarins Amenities Kit including eye-shade, comb, body lotion, facial cleanser, toothbrush and earplugs Award-winning Australian wine and food selection Free involuntary stopover accommodation Accolades CAAC Air Safety Five Star Award The Most Innovative Chinese Company top 25 - Fortune China s 50 Most Valuable Brands China: all cities with an airport (including Hong Kong, Taiwan and Macau) Japan: 17 destinations South Korea: five destinations Europe: London, Rome, Paris, Frankfurt, Moscow North America: New York, Los Angeles, San Francisco, Honolulu, Toronto, Vancouver Other regions: all capital cities in South East Asia and Dubai Check your GDS and the official website Phone: (02) 9373 8600 (SYD) (03) 8635 1000 (MEL) Website: au.ceair.com 7

GARUDA INDONESIA IS a full-service international airline that prides itself on the Garuda Indonesia Experience, a concept of service designed to allow passengers to experience Indonesia at its best. From the time of booking until arrival at the destination airport, Garuda passengers are pampered with a caring and friendly service typical of Indonesian hospitality. With chef on board services available on selected flights and restaurant style menus, we offer Indonesian, Western and Japanese dining options. With a wide selection of in-flight entertainment we also offer very generous baggage allowances with 40kg checked baggage in Business Class and an additional 23kg for sporting equipment. As one of the top 10 airlines in the world, in 2014 Garuda was also awarded The World s Best Cabin Crew (SkyTrax). In 2014 we also added London to our extensive international and domestic network. 106 aircraft 6 x B777-300ERs, 9 x A330-300s, 11 x A330-200s, 73 x B737-800s, 1 x B737-300s, 4 x B737-500s, 2 x B747-400s All seats are forward facing B777-300: 38 seats in a 1-2-1 B330-300: 42 seats in a 2-2-2 A330-300: 36 seats in a 2-2-2 B737-800: 12 seats in a 2-2 B737-300: 16 seats in a 2-2 B737-500: 12 seats in a 2-2 B747-400: 22 seats in a 2-2 A330-200: 180 flat bed A330-300: 165 flat bed Checked luggage: 40kg Carry-on luggage: 7kg Additional sporting equipment allowance: 23kg 8

On board chef on selected flights Restaurant style cuisine with a choice of Indonesian, Western or Japanese cuisine Wide selection of fine wine, cheese and spirits Self serve mini bar with a selection of food and beverages Personalised 11 LCD touch screen 35 feature films and 10 TV programs, 48 music albums, 25 interactive video games Access to Qantas lounges in SYD, MEL, PER and BNE SkyTeam lounge to be launched in SYD Part of the SkyTeam alliance GarudaMiles program Free membership Members enjoy a range of exclusive benefits, including extra baggage allowances, priority booking, exclusive access to airport lounges in Indonesia Extras Priority check-in and dedicated Priority Boarding lane (available at most gates) WiFi on board selected aircraft In-flight duty free shopping Amenities Kit including socks, eye-shade, comb, lip balm, toothbrush and perfume Power outlets and USB ports Pre-flight welcome drink of our award winning champagne Accolades World s Best Cabin Crew - SkyTrax 2014 World s Best Regional Airline - SkyTrax 2012 Ranked as one of the top 10 airlines in the world - SkyTrax Gold Award for Business Class Unisex Asia/Oceania - Travel Plus Airline Amenity Bag Awards Gold Award for First Class Unisex - Travel Plus Amenity Bag Awards Jakarta (CGK), Denpasar (DPS), Amsterdam (AMS), London (LGW), Tokyo (NRT, HND), Singapore (SIN), South Korea (ICN), Bangkok (BKK), Hong Kong (HKG), Kuala Lumpur (KUL), Beijing (BJS), Shanghai (PVG) Competitive pricing available through all GDS Phone: 1300 365 330 Website: www.garuda-indonesia.com 9

THAI AIRWAYS INTERNATIONAL S network stretches from the heart of Asia across the globe with 40 destinations in Asia and the Middle East, unrivalled coverage of 13 major European cities, five in Australia/ New Zealand and Los Angeles in the USA. THAI invites travellers on a journey smooth as silk in our elegant business class cabins inspired by the rich culture and heritage of Thailand. On arrival, a host welcomes guests with a refreshing beverage: sparkling champagne or tropical juices. Guests can either recline in comfort, take advantage of hundreds of audio and video selections on demand, or work in serene and relaxing surrounds as our cabin crew attend to all needs with gracious warmth. Fly THAI for gourmet meals, fine wines and legendary hospitality, every time. 101 aircraft A380-800, B747-400, A340-600, B777-300ER, B777-200ER, A330-300, A320-200, B787-8 Cabin types vary by aircraft with either 1-2-1 or 2-2 seating B777-300ER: lie-flat bed, bed length 186cm (73.5 ) B747-400, B777-200ER: 155cm (61 ) seat pitch, recline 163-167, bed length 178-193cm A330-300: 147cm (58 ) seat pitch, recline 167 A380 and B787: lie-flat beds PC power plugs available in all seats Checked luggage: 40kg Royal Orchid Plus members - additional 10kg (Silver members) or 20kg (Gold members) of luggage Star Alliance Gold members - additional 20kg of luggage Meals served restaurant style, in individual courses 10

Choice of four main meals Fine wines, premium spirits, vintage ports and liqueurs Porcelain place setting, fine table linen and glassware For travel from Bangkok to Europe, guests may pre-book from a selection of main meal choices Selection of over 25 special meals for religious, dietary and health requirements Audio and visual programmes on offer with most offering on demand entertainment on personal 15-16 touch screens Full library of international films, television titles and music CDs PC power plugs in all seats, USB ports for viewing media files in most seats Founding member of Star Alliance Premium Lounges in Bangkok Royal Orchid Spa Lounge in Bangkok Access to Air New Zealand lounges at SYD, MEL, BNE Access to Qantas Lounge at PER Royal Orchid Plus Free membership Wide variety of redemptions available Mileage accrual on THAI, Star Alliance and partner airlines Platinum Membership by invitation only Extras Each seat equipped with PC/ phone power outlets THAI Sky Connect WiFi internet service offered on A330-300 (33H) and A380-800 flights (service fees payable by credit and debit card) Amenity kit including socks, eye shades, comb, lip balm, and toothbrush Information relating to bookings or cargo with THAI s app m.thaiairways.com Accolades Best Airline Business Class - 2014 TTG Travel Awards Best South-East Asian Airline - 2014 TTG Travel Awards Best Airline Staff in Asia - SkyTrax 2014 Bangkok (BKK), Phuket (HKT), Delhi (DEL), London (LHR), Frankfurt (FRA), Paris (CDG), Mumbai (BOM), Karachi (KHI), Hanoi (HAN), Zurich (ZRH), Stockholm (ARN), Brussels (BRU), Milan (MXP), Rome (FCO), Madrid (MAD) Check fare grids or consolidators for more information Phone: 1300 651 960 Website: www.thaiairways.com App: m.thaiairways.com 11

FROM AUSTRALIA, AIR FRANCE offers over 50 weekly flights to Paris and beyond to its worldwide network in conjunction with its codeshare partners Etihad Airways, China Southern and Air Mauritius but also over 260 weekly flights with its interline partner carriers including Qantas, Cathay Pacific, Singapore Airlines, Korean Air, and Garuda Indonesia all connecting at its key gateways for onward luxury travel on Air France. Last June Air France unveiled its new Business Class seat: a cocoon in the sky with a unique design, fully flat seat bed, direct aisle access for each passenger and a 16 high definition touch screen with 1,000 hours of entertainment. Available from Singapore, Shanghai (effective 29 Dec 14) and Tokyo Haneda (effective 10 Nov 14). *New business class seat pictured B777-300, B777-200, A380 Average age of aircraft 10.9 years B777-300: 67 seats in a 2-3-2 B777-200: 49 seats in a 2-3-2 A380: 80 seats in a 2-2-2 Fully recline to lie flat bed (between 181-185 ) 155cm (61 ) seat pitch Bed length: 200cm (79 ) New business class: full sleep seat: 2m long (iso 1.88m), 24 (iso 20 ) large in full-flat position Checked luggage: 2 x 32kg max per piece Carry-on luggage: two standard hand baggage items, 18kg max total Discover our menu prepared by Michelin-starred grands chefs (great chefs), and savor prestigious French wines Individual screen that lets the passenger enjoy an entertainment lineup with over 500 hours of on-demand programming Enjoy the comfort of our lounges and those of our SkyTeam partners in more than 300 international airports located on every continent Flying Blue is the frequent flyer program of Air France and KLM More information: www.flyingblue.com Over 80 European destinations and 1052 worldwide with its partner KLM Check your GDS for latest fares and price guide information Phone: 1300 391 191 Website: www.agentconnect.biz 12

CATHAY PACIFIC AIRWAYS is regarded as one of the world s leading airlines; widely recognised for its worldrenowned service, modern fleet and exceptional safety record. Cathay Pacific s award winning Business Class offers the perfect balance between privacy and openness. It has been thoughtfully designed around passengers needs, providing a space in which to sleep, dine, work, read, watch TV or simply relax. Business Class is available on all 74 flights a week from Sydney, Melbourne, Brisbane, Adelaide, Cairns, and Perth to Hong Kong. From its Hong Kong hub, Cathay Pacific serves over 190 destinations in 47 countries. Over 145 aircraft B777-300, B777-700ER, B777-200, B747-400, A340-300 and A330-300 A330-300: 39 seats in a 1-2-1 B777-300ER: 53 seats in a 1-2-1 Private seats with direct aisle access Fully flat bed over 2m long In seat width 51cm with 28cm seat travel In seat multi-port connector to stream personal content USB charger Luxurious amenity kits Checked luggage: 30kg Carry-on luggage: one piece max 10kg Stylish in-flight dining with a selection of Asian and Western cuisine Full range of complimentary drinks including cocktails and vintage wines 39cm (15.4 ) personal television with noise cancelling headset Over 1,500 channels of entertainment of-demand Access to Cathay Pacific and oneworld codeshare Business Class lounges worldwide Marco Polo - Cathay Pacific s award-winning frequent flyer program Free membership for Business Class guests Asia Miles: earn 125% of actual miles flown Hong Kong (HKG), Beijing (PEK), Shanghai (PVG), Tokyo (NRT), London (LHR), Paris (CDG) Competitive fares available at cxagents.com Phone: 131 747 Website: cathaypacific.com.au 13

WITH MORE THAN 91 million passengers carried in 2013, China Southern Airlines (CZ) is the largest airline in Asia and the third largest in the world. China Southern s pioneering Canton Route reaches 190 destinations in 40 countries and regions including London, Moscow, Paris, Amsterdam, Vancouver and now San Francisco and New York. Based in Guangzhou in southern China, the airline carries more than 82 million passengers to 150 domestic airports and via its international SkyTeam alliance spans 1,024 destinations in 187 countries and regions. China Southern became the first Chinese airline to fly an A380 in 2011 and now operates five A380s domestically as well as on the Los Angeles route and seasonally to Sydney. 500 aircraft A380, B777, B757, B737, A330-300, A330-200, A320, A321, B787 A330-300: 24 seats in a 2-2-2 A330-200: 24 seats in a 2-2-2 A330-200 new: 30 seats in a 2-2-2 A380: 70 seats in a 1-2-1 A330-300: 162cm (64 ) seat pitch, 60cm (20 ) seat width A330-200: 182cm (72 ) seat pitch, 51cm (20 ) seat width A330-300 new: 191cm (75 ) seat pitch, 51cm (20 ) seat width A380: 221cm (87 ) seat pitch, 62cm (24 ) seat width Checked luggage: 2 x 32kg max Carry-on: one piece 5kg max Selection of Chinese and Western meals Selection of French and Australian wines 15.4 personal touch screen TV Audio/video on demand with selection of movies and programs Noise cancelling headphones Access to Qantas lounge at SYD, Air New Zealand lounges at MEL and BNE Access to any SkyTeam lounge China Southern Airlines lounges available in most Chinese cities Sky Pearl Club Membership (free) Three types of membership - Sky Pearl, Silver and Gold Guangzhou, Beijing, Shanghai, Paris, Amsterdam, Los Angeles, Vancouver, London, New York, San Francisco, Frankfurt, Istanbul, Moscow Check your GDS for latest fares and price guide information Phone: 1300 889 628 Website: www.csair.com.au 14

EMIRATES IS A full-service international airline that prides itself on inflight service delivered by a multi-lingual crew, menus designed by leading chefs and complemented by the finest wines, an award-winning inflight entertainment system with up to 1,800 channels, and generous luggage allowances in all Classes. Emirates global network now features services to over 140 destinations in more than 75 countries across six continents. In 2014 Emirates added Oslo, Brussels and Budapest to the network bringing Emirates one-stop European destinations to over 35. First Class and Business Class passengers will enjoy complimentary Chauffeur-drive service to and from the airport and access to world-class exclusive Lounges for a seamless journey. 217 aircraft in fleet 50 x A380-800s, with 90 more on order 99 x B777-300ERs, with 53 more on order 2-4-2, 2-3-2, or 2-2-2 137-183cm (54-72 ) seat pitch Recline to a fully flat bed 46-58cm (18-22.78 ) seat width Checked luggage: 40kg Carry-on luggage: two pieces max weight 7kg Transfers/Chauffeur Complimentary Chauffeur-drive transfer to and from selected airports except Trans-Tasman services Mileage restrictions apply A wide selection of gourmet food and wine on-demand Full range of complimentary drinks including cocktails, champagnes and vintage wines 43-48 (17-19 ) personal digital TV screen Up to 1,800 channels of ondemand entertainment Onboard Lounge on A380 services 31 Emirates lounges across the network Full bar service and large buffet Spacious and luxurious seating area with a wide selection of newspapers and magazines Skywards Emirates frequent flyer program, free membership Four tiers of membership: Blue, Silver, Gold and Platinum Over 140 destinations worldwide Over 35 one-stop European cities including 6 UK cities Dubai - gateway to the world Trans-Tasman and Asia fifths Check your GDS for latest fares and price guide information Phone: 1300 880 599 Website: emiratesagents.com/au 15

WITH A ROUTE network that spans 15 destinations in 10 countries, our airline provides unequalled access to the Pacific and beyond through our hub in Nadi, Fiji to New Zealand, USA, Pacific Islands and Hong Kong. Travellers from Australia will find convenient flights departing to Fiji and beyond from Sydney, Melbourne and Brisbane with up to 30 flights per week using A330 and B737 aircraft, offering world-class service. Fiji Airways is also a partner in the Qantas Frequent Flyer programme and members can earn and redeem points as well as credit flights towards tier status. Within Fiji, our domestic carrier Fiji Link offers services that are reliable, comfortable and competitively priced, with a comprehensive range of schedules connecting to and from international flights. Three A330-200s Three B737-800s One B737-700 A330-200: 2-2-2 B737-700/800: 2-2 A330-200: seat pitch 60, seat width 26-27 B737-700/800: seat pitch 48, seat width 26 Carry-on: two pieces 7kg max each (14kg total) Checked: 30kg To Honolulu: one bag carry-on max 7kg To and from Los Angeles and Canada: 60kg check-in (two bags max 30kg each) Three-course dining experience featuring local flavours and world class wine options Signature dish inspired by renowned Fijian Chef, Lance Seeto A330-200: 15.4 in seat monitor B737-700/800: 6 in arm monitor/dige player Large range of movies, TV shows, audio and games Access to Tabua Lounge at Nadi International Airport and International Lounge at Tom Bradley International, Los Angeles Access to affiliated lounges in Australia and overseas Tabua Club Partner in Qantas Frequent Flyer programme, American Airlines AAdvantage and Alaska Airlines Mileage Plan Nadi - gateway to the Pacific Los Angeles Honolulu Hong Kong Pacific Islands - Tonga, Samoa, Vanuatu Kiribati, Tuvalu Check your GDS for latest fares and price guide information Phone: 1800 230 150 Website: www.fijiairways.com 16

JAPAN AIRLINES BUSINESS Class JAL Sky Suite. Luxuriate in the privacy of your own beautifully appointed compartment. Enjoy your own private space to use as you like for a more pleasant journey. A business class scene with a host of first class amenities and service. Delight in your own private space of unsurpassed comfort thanks to a bed with plenty of legroom. Japan Airlines in the proud winner of the SKYTRAX 2013 Best Business Class Airline Seat award. The airline operates 51 international routes and to over 360 destinations including code sharing. Passengers will enjoy a new level of services and comfort on Japan Airlines flights. The JAL Sky Suite operates on selected routes around the world. Over 70 aircraft B777-300, B777-200, B787, B767-300 B777-300: 49 seats in a 2-3-2 B777-200: 56 seats in a 2-3-2 Direct aisle access Own private space Retractable privacy partition Checked baggage: 3 x 32kg max each Carry-on baggage: one piece 10kg max Top-class chefs and a gourmet artist create specialities made only with premium ingredients Wide selection of top-of-therange beverages 23 LCD monitor, one of the largest in its class Noise cancelling headphones JAL lounges in Japan and selected international airports Access to Qantas Club lounges in Australia JAL Mileage program Free membership oneworld member Tokyo (NRT) 113 domestic cities in Japan Europe (via Tokyo) North America (via Tokyo) Japan Airlines offers competitive fares available on your GDS Phone: 1300 359 525 (1300-FLY-JAL) Website: www.jal.com.au 17

THE JETSTAR GROUP is one of the largest low cost carriers across Asia Pacific and has flown over 140 million passengers since it launched in 2004. Jetstar s mission is to offer all day, every day low fares to enable more people to fly to more places, more often. Business Class is all about enjoyment; from the extra legroom to the personal entertainment systems and great food. With a dedicated check-in area and priority booking, the star treatment begins the moment you arrive at the airport. Onboard a comfort pack with blanket and pillow, plus an amenity kit is offered. Seven Boeing 787 Dreamliner aircraft, with a further four to be delivered by the end of 2015. Four Airbus A330-200s B787: 21 seats in a 2-3-2 A330-200: 38 seats in a 2-3-2 86cm (38 ) seat pitch Wide leather seats feature head rests with wings, fold out footrest and in-seat power Checked luggage: 30kg Carry on: two pieces 7kg max each All meals and snacks included for the duration of your flight Complimentary access to the beveridge bar throughout your flight, including wine, beer, spirits, juices, soft drinks, tea, coffee and water Specially designed Japanese menu available on flights to/ from Japan Personal Unit with noise reducing headset, featuring a wide range of movies, TV programs music videos and children s programs Business Class Max passengers have the option to access lounges at many Australian and international ports.* * Terms and conditions apply to Qantas Club access. When flying on a Business Max airfare, Qantas frequent flyers* can earn points and status credits or Emirates Skywards members* can earn miles. * Only members of the nominated frequent flyer programs can earn points, status credits or miles. A joining free may apply. Honolulu (HNL), Tokyo (NRT), Osaka (KIX), Denpasar (DPS), Bangkok (BKK), Singapore (SIN), Phuket (HKT) Check the Trade Hub (agenthub.jetstar.com) or your GDS for latest fares Phone: 1300 042 394 Website: www.jetstar.com Email: sales@jetstar.com 18

KENYA AIRWAYS PREMIER WORLD is constantly evolving to offer its guests an unrivalled experience flying in the sky. The modernisation of its fleet seen with the new additions of the B787 Dreamliner and B737-800 beginning this year enables them to provide a more refined service with a superior product combining modernity and comfort. The B787 Dreamliner is used to operate intercontinental flights, flying to Paris, Guangzhou, Bangkok, Hong Kong, Entebbe, Kinshasa and Dubai. With state-of-the-art lie flat beds, the new aircraft offers an enhanced in-flight experience along with a new in-flight entertainment system in seven different languages and a great dining experience of three course meals. The crew s service translates the warmth of African hospitality, which truly makes Kenya Airways the Pride of Africa. 40 aircraft in service Six new B787 Dreamliners, three to be delivered in 2015 Five new B737-800s to be delivered in 2015 All flights ex Asia Pacific serviced by the B787 Dreamliner B787 Dreamliner: 30 seats in a 2-2-2 190cm (75 ) seat pitch full recline sleeper seat 78.7cm (31 ) seat width Checked baggage: 2 x 32kg max each Carry-on baggage: two pieces and one accessory max 12kg total Three course/three choice international menu Full range of complimentary drinks including champagne and wines 39cm (15 ) personal independent video screen AVOD: audio video on demand New Pride Lounge in new JKIA Terminal 1A Access to SkyTeam lounges across the network Flying Blue - partnership with KLM and Air France Earn and redeem miles on all flights operated by Kenya Airways Free membership Over 55 destinations worldwide 46 destinations in Africa Nairobi - gateway to Africa and Europe Check your GDS for latest fares and price guide information Phone: 1300 787 310 Website: www.kenya-airways.com 19

KLM OFFERS OVER 130 weekly connections to Europe in cooperation with its codeshare partners Etihad Airways (via Abu Dhabi), Malaysia Airlines (via Kuala Lumpur) and China Southern (via Guangzhou) but also over 390 weekly flights with its interline partners. With its new World Business Class (WBC) cabin interior, featuring the new full-flat seat, KLM Royal Dutch Airlines aims to accentuate the at-home feeling for Business Class customers and that called for a new cabin interior. Available today via Shanghai, Narita, Seoul, Beijing and Hong Kong. Other gateways will be available by late 2015. *New business class seat pictured B777-300ER, B777-200ER, B747-400, A330-200 B777-300: 35 seats, in a 2-3-2 Current WBC - sleeper seat 190cm long, 170-175 reclinable and equipped with a massage unit New WBC: in the 747-207cm long, 160cm (63 ) pitch, 180 full-flat position in flight Checked baggage: 2 x 32kg max each; 158cm (62 ) length, width, height Carry-on baggage: including accessories may not exceed 18kg Savour your choice of a delicious 3 course menu prepared specially by top Dutch chefs All meals are served on Marcel Wanders crockery and accompanied with a glass of fine wine or other beverage of your choice Personal screen with interactive entertainment system Selection of recent films, news programmes, music and games Designed by the prestigious Dutch design company, Studio Linse, our KLM Crown Lounges around the world offer a stylish environment with plenty of privacy and space Flying Blue is the frequent flyer program of Air France & KLM More information: www.flyingblue.com Over 80 European destinations and 1,052 worldwide with its partner Air France Check your GDS for latest fares and price guide information Phone: 1300 391 191 Website: www.agentconnect.biz 20

KOREAN AIR OFFERS daily connections to Korea and beyond from two major Australian cities: Sydney and Brisbane. Upon arrival at the airport, Prestige Class customers have access to a dedicated check-in desk and lounge. All Korean Air aircraft are equipped with the latest generation seats and in-flight entertainment. On board its aircraft, Prestige Class customers have the opportunity to experience and award winning service and manage their time as they please. Korean Air long-haul flights are ideal for working, relaxing or sleeping. Prestige Class offers 180 lie-flat beds surrounded by Korean hospitality. A380-800, B747-400, B777-300ER, B777-200ER, A330-300, A330-200 A380-800: 94 forward facing seats, 2-2-2 B777-200ER: 28 forward facing seats, 2-3-2 A330-200: 24 forward facing seats, 2-2-2 B777-200ER: fully recline 170 lie-flat bed, 188cm (60 ) seat pitch, 200cm long All seats feature electric power point, USB port and phone On A380: upper deck for exclusive use of Prestige Class customers with Celestial Lounge at rear of cabin Checked luggage: 2 x 32kg Choice of Western and Korean dishes including high-quality Bibimbap and newly developed Korean food menu Selection of French wines Audio Video On-Demand (AVOD) in 15.4 LCD screen Beyond In-flight featuring the latest movies, news, music and games BOSE noise cancelling headphones Access to Air New Zealand lounges in SYD and MEL Part of SkyTeam alliance SkyPass free membership Customer can accrue miles on all SkyTeam airline members and other partner airlines London (LHR), Paris (CDG), Frankfurt (FRA), Madrid (MAD), Milan (MXP), Istanbul (IST), Tel-Aviv (TLV), New York (JFK), Los Angeles (LAX) Refer to your GDS for complete fare rules, conditions and destinations covered Phone: 02 9262 6000 (Sydney) 07 3226 6000 (Brisbane) Website: www.koreanair.com 21

IMAGE (64mm W x 59mm H) LAN IS THE AIRLINE of choice for travel from Australia to South America, operating more flights between these markets than any other carrier with a total of nine weekly flights between Sydney and Santiago, Chile - the gateway to South America for travellers from Australia. LAN operates seven one-stop flights per week from Sydney, to Santiago via Auckland, as well as three nonstop codeshare flights operated by oneworld airline alliance partner. As a member of the oneworld global airline alliance, LAN passengers will accrue Frequent Flyer points with LAN as well as partner airlines, in addition to receiving status credits and LAN Pass points. More than 80 modern aircraft A318s, A319, A320s, A340s, B767s, B787s 42 forward facing sleeper seats over two cabins 2-2-2 A340: 42 fully reclinable, 100% horizontal bed seats Bed 58.5cm (23 ) wide, 185.4cm (73 ) long Distance between seats increases to 188cm (74 ), 32% more per passenger Checked baggage: 3 x 23kg max each Carry-on luggage: one piece max 16kg Wine list including a selection of fine Chilean and Argentinian wines chosen by Latin American Master Sommelier Hector Vergara Menus designed by a board of first class Latin American chefs: Massimo Funari, Rodrigo Sieiro, Ragael Osterling, and Christian Walter 39cm (15.4 ) individual high resolution screen Audio/video on demand including 110 films, 123 television shows, 750 music albums and 20 games VIP LAN lounge at Santiago International airport Access to around 550 oneworld lounges outside the LAN network Free LAN Pass membership Points accrual and redemption across the oneworld network Frequent promotions to accrue additional miles for new subscribers Santiago (SCL), Buenos Aires (BUE), Lime (LIM), Quito (UIO), Sao Paolo (SAO), Bogata (BOG) Range of competitive fare options available to agents Phone: 1800 558 129 Website: www.lan.com 22

QATAR AIRWAYS IS a five-star international carrier and is one of the fastest growing airlines in the world. Currently flying a modern fleet to over 140 destinations across Europe, Middle East, Africa, Asia Pacific and the Americas. Qatar Airways currently has orders worth over US$50 billion for more than 250 aircraft, including B787s, B777s, A350s, A380s and A320s. Qatar Airways is now part of the oneworld global alliance. The award-winning airline operates daily non-stop flights from Melbourne and Perth to its international hub in Doha. Qatar also provides the fastest travel time to London. The airline has one of the most extensive networks in Europe. A330s, A340-600, B777-200LR, B777-300ER, B787 Dreamliner, A350, A380 B777-300ER: 42 seats, in a 2-2-2 B777-300ER: 198cm (78 ) seat pitch, fully flat horizontal beds reclining to 180 Checked luggage: 40kg Carry-on luggage: two pieces max 15kg in total A la carte dining experience A broad array of signature dishes prepared by celebrity chefs Wide selection of fine wines and champagnes including selected vintages Enjoy individual services and a separate dine on demand menu Personal 43cm (17 ) multilingual touch-screen TV Oryx System with over 1,000 on demand options: movies, television, video games and music Brand new airport at Hamad International Airport in Doha, Qatar, including new Business lounge, Al Mourjan Access to worldwide Business Class airport lounges Privilege Club: free membership Qpoints/Qmiles accrual and redemption on QR and non-airline partners Four membership levels: Platinum, Gold, Silver and Burgundy Range of exclusive benefits including extra baggage allowance London (LHR), Paris (CDG), Rome (FCO), Athens (ATH), Frankfurt (FRA), Barcelona (BCN), Madrid (MAD), Edinburgh (EDI) For all fares please refer to GDS system Phone: 1300 340 600 Website: qatarairways.com/au 23

SCOOT S ECONOMY CLASS will change your concept of low-cost travel, and our premium cabin, ScootBiz, will take it a step further. Or rather, many steps further. Say hello to a premium experience with just what you need, for surprisingly less than you d expect. Which is why we think it s more than just a good deal. For a little extra, experience ScootinStyle. Relax in the exclusive SATS Premier Lounge at Singapore s Changi Airport, with food, beverages, shower facilities, comfy massage chairs, wireless internet access, and business facilities. Enjoy express service when you check-in and priority boarding. And for all passengers with ongoing connections, try Scoot-Thru, a hassle free, facilitated transfer for those with another Scoot or Tigerair flight. 6 aircraft Boeing 777-200s only 787s arriving end of 2014 32 seats in ScootBiz 2-4-2 22 seat width 8 recline 38 of legroom with footrest Leather seats In-arm trays In-seat power Checked baggage: max 20kg Carry-on luggage: two pieces max 15kg total Transfers/Chauffeur Transfers available as an add-on ScootShuttle from AUD$23 on way from Gold Coast airport to/from Surfers Paradise and Brisbane Meal and beverages included in ticket Range of hot and cold options for mains and a variety of desserts ScooTV IFE streaming to a personal device Hollywood, Chinese and Korean movies available, as well as TV shows Access to the exclusive SATS Premier Lounge at Singapore Changi Airport s Terminal 2 available as an add-on Food and beverages, shower facilities, comfy massage chairs and business facilities Sydney, Gold Coast, Perth Bangkok, Tianjin, Taipei, Tokyo, Shenyang, Qingdao, Nanjing, Seoul, Hong Kong, Singapore PER-SIN AUD$399 (one way) OOL/SYD to SIN AUD$499 (one way) Phone: (02) 8520 1888 Website: www.flyscoot.com 24

SINGAPORE AIRLINES IS one of Australia s largest foreign carriers. The award-winning Business Class cabin has received many accolades offering more room than ever. With wide seats that transform into a fully flat bed, and office, an entertainment multiplex and a gourmet restaurant, it is Business Class like never experienced before. The new Business Class seat available on the Next Generation cabin (featured right) has been carefully designed and developed to ensure that each part is functionally and aesthetically excellent. From 27 November 2014, customers flying from Sydney will be able to experience this product offered on the new B777-300ER, and from 29 March 2015 from Melbourne. A380, A330-300, B777-300ER and select B777-200ER Among the youngest, most modern and comfortable A380: two s with 60 or 86 seats in a 1-2-1 New B777-300ER: 34 seats in a 1-2-1 A380: fully flat bed, 86cm (34 ) seat width and 140cm (55 ) seat pitch All in one panel including in-seat power supply and USB ports Checked luggage: max 40kg Carry-on luggage: two pieces max 7kg each Menu specially created by an International Culinary Panel of celebrated chefs from around the globe Selection of red and white wines, fine champagne chosen by renowned wine consultants 15.4 LCD screen featured on the A380, and 18 LCD touch screen featured on the new B777-300ERs Next Generation product KrisWorld entertainment system with new release movies, TV shows, music and games Noise cancelling headphones SilverKris Lounge at Sydney, Brisbane, Melbourne, Adelaide, Perth and select global destinations Access to worldwide partner lounges KrisFlyer frequent flyer program Three tiers of membership Earn miles on flights across the Star Alliance network KrisFlyer and Velocity members can convert their Miles and Points between the programs and receive new benefits Shanghai, Beijing, London, New Delhi, Mumbai, Hong Kong Check your GDS for latest fares and price guide information Phone: 13 10 11 Website: singaporeair.com 25

UNITED AIRLINES OPERATES daily flights from Sydney to its San Francisco and Los Angeles hubs, in addition to the six-times-weekly flights from Melbourne to Los Angeles, operated by the B787 Dreamliner aircraft. Retimed daily departures allow a greater range of connections to New York and other East Coast destinations. United also operates a twice-weekly service from Cairns to Guam. Customers travelling in United BusinessFirst and United Global First enjoy flat-bed seats, along with a wide range of premium cabin services and amenities, including new menu options, premium amenity kits featuring skin care products by philosophy and personal on-demand entertainment offering hundreds of movies, TV programs, music selections, games and even opportunities to learn languages inflight. 1260 Mainline and Regional aircraft Boeing 787 (MEL-LAX) Boeing 777 (SYD-LAX/SFO) Five course meal, including made-to-order ice cream sundaes Wine selections by Doug Frost MileagePlus - World s most rewarding frequent flyer program Free membership B787-9 in a 2-2-2 B777 in 2-4-2 B787-9: 201cm (6 6 ) seat pitch, 56cm (22 ) seat width Recline to a fully flat bed Checked luggage: 2 x 32kg max each Carry-on luggage: one bag (23 x 35 x 56cm) plus laptop bag or handbag 39cm (15.4 ) personal screen with over 150 hours of ondemand programming Upgraded noise-reduction headsets Apple ipod connectivity More than 45 United Clubs in 38 airports worldwide Access to the Air New Zealand lounge in SYD Access to any Star Alliance Business class lounge on same day travel Over 374 destinations worldwide Nonstop from Sydney and Melbourne to West Coast US gateways: LAX and SFO Nonstop to 85 destinations from LAX and SFO, including countries in Latin America and Europe Check your for latest fares and guide information Phone: 131 777 Website: united.com 26

PASSENGERS ON AUSTRIAN S long-haul flights benefit from the advantages of its new cabin with an advanced onboard entertainment system offering non-stop entertainment, as well as innovative Business Class seats which offer a persuasive mix of intuitive operation, a built-in massage function and extra storage space. The excellent standard of reclining comfort offered to passengers by the new seats is thanks to their innovative combination of air cushion system and the option to convert them into fully flat beds almost 2m in length. Austrian offers connections from Australia with our quality interline partners via Bangkok, Beijing, or Tokyo, through to Vienna and on to the Austrian network Refer to your GDS for Austrian fully combinable fares; for trade only info refer to lufthansaexperts.com Phone: 1300 655 727 SOLOMON AIRLINES is the national carrier of the Solomon Islands. With flights to Brisbane, Nadi and Port Vila, Solomon Airlines is your bridge between the South Pacific and the rest of the world. You can enjoy our spacious (seat pitch of 38 ) Business Class with a complete offering of inflight service and entertainment onboard our Airbus A320 flights. Business Class guests can also enjoy the luxury of lounges at Nadi (Fiji Airways Tabua Club) and Brisbane (Air New Zealand lounge) airports. Brisbane (BNE) Nadi (NAN) Port Vila (VLI) For fares please visit our website (www.flysolomons.com) Phone: 1300 894 311 Website: www.flysolomons.com 27

LUFTHANSA OFFERS PASSENGERS from Australia an extensive European network. Connecting with one of our many quality partner airlines from Australia into Asia, Lufthansa operates into 118 destination in Europe from the highly efficient Frankfurt and Munich hubs. Lufthansa Business Class seat extends to a 1.98m long fully flat bed. The firmness of the seat cushions can be individually adjusted providing increased comfort for sitting and lying down. Included are noise cancelling headphones, a larger and adjustable monitor (up to 15 ) and an extensive entertainment programme. From Australia the best connections are via Hong Kong to both Frankfurt and Munich, and via Singapore to Frankfurt, fitted with the new business class seat Refer to your GDS for Lufthansa fully combinable fares; for trade only info refer to lufthansaexperts.com Phone: 1300 655 727 SWISS HAS BEEN voted Europe s Leading Airline Business Class by World Travel Awards for the fourth consecutive time. SWISS serves 100 destinations in 40 countries all over the world from its Zurich hub and the further SWISS international airports of Basel and Geneva. The SWISS business class seat has been designed for sleeping comfort on a fully horizontal surface with a personal 2m long bed. New angled seating of 1-2-1/2-2-1 offers direct aisle access to your own seat. Developed by Swiss company, Lantal, the infinitely adjustable air cushion assures the ultimate in wellbeing for passengers. For Australian customers, the best connections are with our quality interline partners to Singapore connecting with SWISS to Zurich and on to 75 destinations from Zurich Refer to your GDS for SWISS fully combinable fares; for trade only info refer to lufthansaexperts.com Phone: 1300 724 666 28

Other airlines with Business Class Aerolineas Argentinas Aeromexico Air Asia X Air China Air India Air Malta Air Mauritius Air Namibia Air Niugini Air Serbia Air Seychelles Air Tahiti Nui Air Vanuatu Aircalin Alaska Airlines Alitalia American Airlines Asiana Airlines Bangkok Airways British Airways British Midland Brussels Airlines China Airlines COPA Airlines Czech Airlines Delta Air Lines Egyptair El Al Israel Ethiopian Airlines Eva Air Finnair Gulf Air Hawaiian Airlines Hong Kong Airlines Iberia Jet Airways LOT Polish Airlines Malaysia Airlines Olympic Airlines Qantas Airways Royal Brunei Airlines Scandinavian Airlines South African Airways Sri Lankan Airlines TACA TAP Portugal Turkish Airlines Ukraine International Airways US Airways Vietnam Airlines Virgin Atlantic Virgin Australia 29

Your customers can pick and choose one of our airlines programmes and enjoy earning and redeeming on them all! If your customers are not yet members, they only need to enrol in one of the Star Alliance member airlines frequent flyer programme. Then they will start earning miles or points and build up status when flying with any member airline on qualifying flights* across the Star Alliance network. And they can redeem their miles or points on any of our member airlines too. You only need to add their frequent flyer programme numbers to each of their bookings. It s that easy! *On qualifying flights and eligible booking classes. For information about qualifying flights, eligible booking classes and fares, please refer to the terms and conditions of the frequent flyer programme your customers belong to.