FACTUAL REPORT AVIATION

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Location/Time Aircraft Registration Number: Most Critical Injury: None Investigated By: NTSB N387SW Nearest City/Place State Zip Code Local Time Time Zone Charleston WV 25311 1745 EDT Airport Proximity: Off Airport/Airstrip Aircraft Information Summary Aircraft Manufacturer Distance From Landing Facility: Model/Series Type of Aircraft BOEING 737/3H4 Airplane Revenue Sightseeing Flight: No Narrative Brief narrative statement of facts, conditions and circumstances pertinent to the accident/incident: Air Medical Transport Flight: No *** Note: NTSB investigators either traveled in support of this investigation or conducted a significant amount of investigative work without any travel, and used data obtained from various sources to prepare this aircraft accident report. *** History of Flight On July 13, 2009, about 1745 eastern daylight time, Southwest Airlines (SWA) flight 2294, a Boeing 737-3H4 (737), N387SW, experienced rapid decompression while in cruise flight at approximately 35,000 feet when the fuselage crown skin ruptured just forward of the vertical stabilizer. Passenger oxygen masks deployed automatically. The flight crew declared an emergency, and the flight landed uneventfully at Yeager Airport (CRW), Charleston, West Virginia. The flight, which was on an instrument flight rules flight plan, had departed Nashville International Airport, Nashville, Tennessee, and was scheduled to fly to Baltimore-Washington International Airport, Baltimore, Maryland. Flight data recorder data revealed that the airplane took off and climbed for about 25 minutes to an altitude of approximately 35,000 feet. At that point, the cabin altitude warning activated, and the captain disengaged the autopilot and began a descent. The altitude warning ceased as the airplane descended through approximately 9,000 feet. Cockpit voice recorder data and postincident interviews revealed that the flight and cabin crewmembers followed appropriate cockpit procedures following the rapid decompression and during the emergency descent and landing at CRW. Injuries to Persons No injuries occurred during the event. Damage to Aircraft A three-sided hole (flap) was located in skin assembly part number 65C35792-3 in the fuselage crown skin near the leading edge of the vertical stabilizer and measured about 17.4 inches longitudinally and between 11.5 and 8.6 inches circumferentially. Personnel Information The captain had accumulated 22,500 total flight hours, 19,300 hours of which were in the 737. He held an airline transport pilot (ATP) certificate and a class one medical certificate with a limitation/waiver for corrective lenses. The first officer had accumulated 10,100 total flight hours, 2,240 hours of which were in the 737. He held an ATP certificate and a class two medical certificate with no limitations/waivers. Aircraft Information - Page 1

Narrative (Continued) The airplane, serial number 26602, was delivered to SWA in June 1994. At the time of the SWA event, the airplane had accumulated approximately 42,500 cycles and 50,500 hours. Tests and Research Skin assembly parts are made of an outer sheet of skin, which covers the entire assembly, and a waffle-pattern doubler sheet hot bonded to the inner surface of the part. Both pieces were 0.036-inchthick, 2024 T3 clad aluminum sheets. Boeing indicated that the skin assembly was manufactured by forming and bonding two full sheets together, then selectively masking and chemically milling away pockets (bays) of the inner doubler sheet to create a waffle pattern. The bay immediately adjacent to the rupture is not chemically milled to provide for possible installation of an emergency locator transponder (ELT) antenna. Magnified inspections of the fracture surface of the skin assembly part revealed bright faceted surfaces indicative of fatigue progress along the longitudinal section of the flap, which followed the chemically milled edge of the adjacent doubler. The circumferential crack regions displayed matte grey slant fracture surfaces and bulk deformation patterns indicative of overstress tearing away from the longitudinal portion of the crack. The longitudinal fatigue crack was 13.7 inches long from approximately BS 831 to BS 844. Highly magnified inspections of the longitudinal crack revealed continuous fatigue thumbnail cracks propagating outward (through-thickness) from multiple origins at the inner surface of the skin. The visual depth of the fatigue regions varied along the crack length. Near the middle of the longitudinal crack, the fatigue crack appeared to completely penetrate the skin thickness for a distance of approximately 3 inches. Scanning electron microscope examinations clearly showed microscopic features typical of fatigue progression, including areas of striations, in the longitudinal crack region. Additional Information The specific area of rupture and skin cracking (adjacent to the non-chemically milled skin to allow for a potential rear ELT antenna installation) associated with the SWA event was not subject to any inspection airworthiness directives (AD) or service bulletins (SB). However, Boeing finite element modeling suggests stress levels are higher in the skin at the edges of chemically milled steps adjacent to non-chemically milled bays due to the difference in stiffness. Following the SWA event, on September 3, 2009, Boeing issued SB 737-53A1301, calling for repetitive external inspections to detect cracks in the fuselage skin along the chemically milled step at stringers S-1 and S-2 right and between BS 827 and BS 847. (The hole from the SWA event was within those boundaries.) If cracks are detected, operators are to contact Boeing for repair instructions. On January 12, 2010, the Federal Aviation Administration issued AD 2010-01-09, which mandated the inspection requirements in SB 737-53A1301. Updated on Aug 18 2010 1:52PM - Page 1a

Landing Facility/Approach Information Airport Name Yeager Airport, Charleston, WV Airport ID: CRW Airport Elevation Ft. MSL Runway Used N/A Runway Length Runway Width Runway Surface Type: Runway Surface Condition: Approach/Arrival Flown: NONE VFR Approach/Landing: Aircraft Information Aircraft Manufacturer Model/Series Serial Number BOEING 737/3H4 26602 Airworthiness Certificate(s): Transport Landing Gear Type: Retractable - Tricycle Amateur Built Acft? No Number of Seats: Certified Max Gross Wt. LBS Number of Engines: 2 Engine Type: Engine Manufacturer: Model/Series: Rated Power: - Aircraft Inspection Information Type of Last Inspection Continuous Airworthiness Date of Last Inspection 06/2009 Time Since Last Inspection Hours Airframe Total Time 50888 Hours - Emergency Locator Transmitter (ELT) Information ELT Installed?/Type No Owner/Operator Information No ELT Aided in Locating Accident Site? No Registered Aircraft Owner US Bank NA Trustee Operator of Aircraft SOUTHWEST AIRLINES CO Operator Does Business As: - Type of U.S. Certificate(s) Held: Air Carrier Operating Certificate(s): Flag Carrier/Domestic Street Address One Federal Street City Boston State MA Zip Code 02110 Street Address 2702 Love Field Drive City State Zip Code Dallas TX 75235 Operator Designator Code: SWAA Operating Certificate: Operator Certificate: Regulation Flight Conducted Under: Part 121: Air Carrier Type of Flight Operation Conducted: Scheduled; Domestic; Passenger Only - Page 2

NTSB ID: DCA09FA065 First Pilot Information Name City State Date of Birth Age On File On File On File On File 53 Sex: M Seat Occupied: Left Occupational Pilot? Yes Certificate Number: On File Certificate(s): Airline Transport; Commercial; Private Airplane Rating(s): Multi-engine Land; Single-engine Land Rotorcraft/Glider/LTA: None Instrument Rating(s): Instructor Rating(s): Airplane None Current Biennial Flight Review? 06/2009 Medical Cert.: Class 1 Medical Cert. Status: With Waivers/Limitations Date of Last Medical Exam: 02/2009 - Flight Time Matrix All A/C This Make and Model Airplane Single Engine Airplane Mult-Engine Night Actual Instrument Simulated Rotorcraft Glider Lighter Than Air Total Time 22500 19300 2000 300 Pilot In Command(PIC) 17500 15200 Instructor Instruction Received Last 90 Days Last 30 Days 225 225 75 75 Flight Plan/Itinerary Yes Yes No Yes Type of Flight Plan Filed: Unknown Departure Point State Airport Identifier Departure Time Time Zone Nashville TN BNA CDT Destination State Airport Identifier Baltimore MD BWI Type of Clearance: IFR Type of Airspace: Weather Information Source of Wx Information: - Page 3

Weather Information WOF ID Observation Time Time Zone WOF Elevation WOF Distance From Accident Site Direction From Accident Site Ft. MSL NM Deg. Mag. Sky/Lowest Cloud Condition: Ft. AGL Condition of Light: Lowest Ceiling: Ft. AGL Visibility: SM Altimeter: "Hg Temperature: C Dew Point: C Weather Conditions at Accident Site: Wind Direction: Wind Speed: Wind Gusts: Visibility (RVR): Ft. Visibility (RVV) SM Precip and/or Obscuration: Accident Information Aircraft Damage: Substantial Aircraft Fire: None Aircraft Explosion None - Injury Summary Matrix First Pilot Second Pilot Fatal Serious Minor None TOTAL 1 1 1 1 Student Pilot Flight Instructor Check Pilot Flight Engineer Cabin Attendants 3 3 Other Crew Passengers - TOTAL ABOARD - Other Ground - GRAND TOTAL - 126 126 131 131 131 131 - Page 4

Administrative Information Investigator-In-Charge (IIC) Robert P. Benzon Additional Persons Participating in This Accident/Incident Investigation: David Keenan FAA AAI-100 Washington, DC - Page 5