Weight Status Results Weight Status Results Weight Status Results No No No Suite Hotel Specifics Stars Equivalency 4 Stars Equivalency 5 Stars Equivalency C B A Definition: A Suite Hotel is a residence that offer spacious suites, that include a bedroom and a living room that are separated from each other and numerous upscale amenities. Standards. 90% of rooms at the hotel are suites. A suite is a room (including private bathroom facilities and entrance area) with a very generous and SH - 1 comfortable layout. The minimum dimensions are 50 m². SH - The Suite shall contain at least one bedroom, dining room, living room, toilet, bath Bedrooms are separated from each other and from other areas in the suite by solid partitions and are suitably noise insulated and resistent SH - to sound. Each bedroom should have its own door. SH -4 At least one bedroom should have en-suite bathroom and a second bathroom with shower and toilet available Safety and Privacy in the room 100 All suites have their own entrance. 101 Clear indication on the outside of all suites whereby a number, name or letter, etc., is used. 10 Option of locking the suite door in all suites. 10 A spy hole in the suite door of all suites. 104 Additional locking facilities of the suite door in all suites. 105 Electronic locking system of suite door in all suites. 106 Provisions to prevent people from looking in (net curtain or similar) on all windowns in the suite. 107 X X X X Guest safe in the suite or a guest safe somewhere else in the suite hotel. 108 Guest safe in all suites. 109 Do not disturb sign in all suites. 110 Emergency evacuation instruction in all suites. 111 Provision to prevent external noise and sound into suites Lighting and electricity in the suite 00 Adequate general lighting in all areas of the suite. There should be sufficient lighting for eating, reading, writing and toilets 01 Switch for the lighting at the entrance to all suites. 0 Lighting suitable for reading in bed which can be operated from the bed at each sleeping place in all bedrooms in the suite. 0 1 1 1 1 At least one unused power point in each area in the suite that can be easily reached in all suites. 04 Switch next to the bed to operate the general lighting from the bed in all rooms. Bedroom Dimensions 01 X X X X Double suite 17 m² (applies to 90% of all suites; including wet area and toilet entrance area). 0 5 X X Double suite m² (applies to 90% of all suites; including wet area and toilet entrance area). 5 0 5 5 5 Double suite 6 m² (applies to 90% of all suites; including wet area and toilet entrance area). Highest number of points can only be obtained once when standards 00, 01 and/or 0 are met. 04 Private balcony accessible from the suite in 5% of the suites.
Daylight in the room 400 At least one clear window at eye level with daylight distributed on all areas of the suites. 401 (Heavy) curtains or similar provision on all windows of the suite. 40 Curtains that do not allow light to shine through or a similar provision to ensure guests can also sleep in all bedrooms during the day (Black-outs). Air treatment in the room 500 All suites have heating that can be regulated individually distributed over all areas of the suite. 501 Window or a grid that can be opened or a ventilation system in all areas of the suite. 50 Individually regulated air conditioning in all areas of the suite. Bedroom Each Bedroom Shall Have 600 Bed or beds in proportion to the number of sleeping places including mattresses, pillows and related bedding in all suites. 601 Additional blanket (or duvet) and pillow upon request. 60 Additional pillows in all suites. 60 Change of bed linen and towels at least every other day and daily upon request. 604 Beds with a length of at least meters and a width of at least 90 centimeters in all suites. 605 Baby bed (cot) upon request. 606 X X X X One bedside chair or seat for each guest staying in the room. Should three or more guests use the suite, two seats are sufficient. 61 Wastepaper basket in each bedroom. 61 Full-length mirror in each bedroom. 700 1 1 Luggage rack or similar provision in all bedrooms. 701 Wardrobe/cupboard with shelves or a similar provision and plastic/wooden (identical) coat hangers for putting clothes away in all suites. 70 Trouser press in all suites. 70 Ironing equipment with steam function on request. 704 Ironing equipment with steam function in all suites. Points cannot also be obtained through standard 70 if standard 704 is met. 800 X X Telephone with outside line and written user instructions in all suites. 801 1 1 1 1 Two telephones with outside line and written user instructions, one on writing table, one at bedside in all suites. 80 1 Connection for data communication with written user instructions and at least one unused power point for computers in all suites. Data communications; availability of multiple connections simultaneously (speech and data) as well as two unused power points in all 80 suites. 804 High speed data communication connection as well as two unused power points in all suites. Highest number of points can only be obtained once when standards 80, 80 and/or 804 are met.
805 1 1 1 1 1 1 Fax upon request. 806 Computer with Internet connection upon request. 807 Computer with Internet connection in all suites. Points cannot also be obtained through standard 806 if standard 807 is met. 808 1 1 1 1 Answering machine in all suites (voicemail). 809 Additional telephone with outside line in the private bathroom facilities of all suites. 810 1 1 1 Printer upon request. 811 Printer in all suites. Points cannot also be obtained through standard 810 if standard 811 is met. Lounge Area 901 Color TV with at least 0 inch screen, remote control and TV-channel directory in all suites. 90 Radio channels in all suites. 904 Radio with a free choice of channels in all suites. Points cannot also be obtained through standard 90 if standard 904 is met. 905 Pay TV or dedicated movie channel with the option of canceling upon the request of the guest. 906 1 1 1 1 1 1 Additional loudspeaker for radio and/or television in the private bathsuite facilities of all suites. 906 1 1 Video recorder and/or DVD player with remote control upon request. 907 DVD player in all Apartments. Points cannot also be obtained through standard 906 if standard 907 is met. 909 Movie and music on demand in all suites with an adequate collection available at reception. 910 Supplementary lighting in the form of table or wall lamps 911 Coordinated and organised furniture to provide comfortable seating for TV watching, reading and gathering. Table which can also be used as a writing table and matching chair or armchair (which shall also be viewed as a seat/armchair) with 91 sufficient desk lighting in all rooms). Bathrroms Each Bathroom Shall Have 1000 Shower gel/bubble bath and shampoo in all bathrooms. 1001 1 1 Basic range of care products (toothpaste, shaving tackle, and such) upon request. Extensive range of care products in all suites (the products referred to in standard 1001 and at least also products such as body lotion, 100 shampoo/conditioner and luxury soap). 100 1 1 X X Shoe polish products upon request. 1004 Shoe polish products in all suites. Points cannot also be obtained through standard 1001 if standard 100 is met. 1005 Information in all suites about additional suite hotel services and entertainment/recreation outside the suite hotel. 1006 1 1 1 1 1 1 Welcoming gift in all suites. 1007 1 1 Stationary and correspondence paper in all suites. 1008 Prayer direction sign in all suites. 1009 Plug adaptor upon request.
Washbasin in the bathroom 1100 Washbasin with hot and cold running water and soap in all suites. 1101 Washbasin mirror in all suites. 110 Possibility to accommodate bathroom articles or a toilet bag in all suites. 110 Washbasin lighting in all suites. 1104 1 1 A (shaving) power point next to the washbasin mirror in all suites. 1105 X X X X One towel and one bath towel per person in all suites. 1106 Two towels and two bath towels per person in all suites. 1107 1 1 1 1 (Face) flannel for each guest staying in all suites. 1108 A mug or glass is available for each person in all suites. 1109 Double washbasin in all double suites and suites. Bathroom facilities in the suite 10 1 1 1 1 Bath mat all bathroom facilities of all suites. 10 Non-slip flooring in the bath and handgrips for getting in and out of the bath in all suites with a private bath. 104 X X Hair drier upon request. 105 Hair drier in all suites. Points cannot also be obtained through standard 104 if standard 105 is met. 106 Bathrobe and shower slippers for each staying guest in all suites. 107 1 1 1 1 1 1 Extendible clothesline or similar provision in all suites. 108 1 1 1 Separate shaving mirror in all suites. 109 Separate shaving mirror with built-in lighting in all suites. Points cannot also be obtained through standard 108 when standard 109 is met. 110 1 1 1 1 1 1 Defogging bathsuite mirrors in all suites. 111 1 1 1 1 1 1 Towel heater in all suites. 11 1 1 1 1 1 1 Bidet in all suites. 11 Separate bath and shower in 50% of the suites. 114 Separate bath and shower in all suites. Points cannot also be obtained through standard 11 when standard 114 is met. 115 Toilet separated from the bathsuite facilities in 50% of the suites. 116 Toilet separated from the bathsuite facilities in all suites. Points cannot also be obtained through standard 115 when standard 116 is met.
Dining area 1400 Dining table suitable for seating for the capacity of the suite 1401 Dining utensils sufficient at 1.5 times the maximum sleeping capacity of the suite 140 Dining utensils sufficient at times the maximum sleeping capacity of the suite General facilities and services at the suite hotel Air treatment at the suite hotel 1501 X Comfortable, ceiling based air conditioning with adequate fresh air intake and used air outlet in all public areas. 4 4 150 4 4 Comfortable, ceiling based air conditioning with adequate fresh air intake and used air outlet in entire building. Points cannot also be obtained through standard 150 if standard 1501 is met. Telecommunications at the suite hotel 1600 Option to use a telephone at the suite hotel upon request. 1601 Option to use a fax at the suite hotel upon request. 160 Option to use a computer with high speed Internet connection upon request at the suite hotel. Transport, access, assistance and accessibility at the suite hotel 1700 Guests must be able to reach a hotel employee 4 hours a day. 1701 Private parking facilities at the suite hotel. 170 4 4 4 Private parking facilities at the suite hotel sufficient for at least 50% of the total number of suites. 5 5 5 170 Private indoor car parking at the suite hotel. 1704 5 5 5 Private indoor car parking at the suite hotel sufficient for at least 50% of the total number of suites. Highest number of points can only be obtained once when standards 1701, 170, 170 or 1704 are met. 1705 Permanent parking assistance. 1706 X Luggage transportation upon request. 1707 Luggage transportation offered. Points cannot also be obtained through standard 1706 if standard 1707 is met. 1708 X X X X Guests only have to walk up two sets of stairs to reach their suite. 1709 X X Guests only have to walk up one set of stairs to reach their suite. 1710 4 4 95% of the hotel suites can be reached by guests without having to use the stairs. Highest number of points can only be obtained once when standards 1708, 1709 and/or 1710 are met. 1711 X X X X Service elevator(s) separately from guest elevator(s) if suite hotel consists of floors and more. 171 Service elevator(s) separately from guest elevator(s). 1714 Roofed area to stop and set down luggage at the entrance of the suite hotel.
Safety and security at the suite hotel 1800 Complinat with safety and security regulations issued by the government 1801 X NR Xray machine for luggage inspection. 180 Walkthrough X-ray machine for people 180 4 hours a day Closed Circuit Television system. 1804 Controlled access to guest suite areas. 1805 Security officer on duty 4 hours a day. 1806 1 1 1 1 Approved medical services on call 4 hours a day. 1807 1 1 1 1 1 1 Defibrillator and 4 hours per day availability of trained and certified staff to operate it. 1808 Certified first attendant to be available 4 hours Provisions for disabled guests at the suite hotel 1900 1 1 The premises entrance and all communal areas accessible for wheelchairs. 1901 1 1 Adapted general WC for wheelchair access. 190 1 1 Adapted suite for wheelchair access. 000 Checked-in guests must have access to the suite hotel 4 hours a day. 001 Reception personnel speak at least Arabic and English. 00 Separate reception desk. 005 Reception and porter service open 4 hours a day and physically staffed. 006 Adequate delivery of messages and goods to guests. 007 Sitting places at reception. 008 1 1 1 1 1 1 On-line reservation of hotel suites is possible including confirmation. 009 1 1 1 1 1 1 Taking guests to their suite on arrival. 10 Non-smoking suites are available at the suite hotel. Minimum of 10% of suites for non smoking, with signs available on doors. 10 1 1 Luggage rooms at the suite hotel (locked or supervised). 104 1 1 1 1 1 1 Shoe polishing machine at the suite hotel. 105 1 1 Option of purchasing reading material, newspapers and stamps at the suite hotel. 106 1 1 1 1 1 1 Availability of gift articles at the suite hotel. 107 1 1 1 1 1 1 Hairdressing salon at the suite hotel. 00 Wake-up call upon request. 01 4 4 4 4 Turndown service (every evening). 0 Laundry and ironing service from 08.00 till 0.00, with a return time of less than hours. 0 Laundry and ironing service 4 hours a day, with a return time of less than hours. Points cannot also be obtained through standard 0 if standard 0 is met.
04 1 1 1 1 Dry cleaning service 4 hours a day, with a return time of less than 1 hours. 05 1 1 1 1 1 1 Shoe polish service upon request. 06 1 1 1 1 Secretarial service upon request 07 1 1 1 1 1 1 Baby sitting service upon request 08 Concierge services to be available. Transport, car rental, ticket reservations, tourist sites and excursions, theatre and museums. 10 1 1 Currency exchange service. 11 1 1 At least two types of credit cards are accepted. Eating and drinking at the suite hotel 00 X X Option to have breakfast. 01 Option to have breakfastommunal breakfast area with tables and chairs up to 0% of suite hotel capacity 0 X X Breakfast room service. 0 Breakfast buffet and/or option of a served breakfast and breakfast suite service. 401 X X X X Stocked minibar in all suites or drinks suite service from 07.00 till.00. 4 40 4 Stocked minibar in all suites and drinks suite service 4 hours a day. Points cannot also be obtained through standard 401 if standard 40 is met. 40 X X Area with service provided by the suite hotel s staff for buying drinks. 404 Bar with service provided by the suite hotel s staff with an international range of drinks. Points cannot also be obtained through standard 40 if standard 404 is met. 405 Coffee/tea making facilities in all suites. 50 X X When the suite hotel is open, guests are able to have lunch and dinner at a restaurant at the suite hotel. 4 4 50 4 4 When the suite hotel is open, guests are able to have lunch and dinner at several restaurants at the suite hotel. Highest number of points can only be obtained once when standards 500, 501, 50 and/or 50 are met. 504 Menu and prices are available in Arabic and English at the entrance of all restaurants at the suite hotel. 505 1 1 1 1 Special diets are taken into consideration upon request. 506 1 1 1 1 1 1 Children menus are taken into consideration upon request. 507 X X X X Food room service from 18.00 till.00. 508 X X Food room service from 6:00 till :00. 509 Extensive food room service with variety of food, including complete meals 4 hours a day.
Leisure and recreation at the suite hotel 600 5 5 5 5 5 5 Swimming pool with poolside service of snacks and drinks at the suite hotel. 601 Sauna for general use at the suite hotel. 60 Steam bath for general use at the suite hotel. 60 1 1 1 1 1 1 Whirlpool for general use at the suite hotel. 604 1 1 1 1 1 1 Sunbath facilities for general use at the suite hotel. 605 Fitness room at the suite hotel. 606 Beauty parlor at the suite hotel. 607 Outdoor café with sufficient shaded seating area at the suite hotel. 608 Outdoor garden at the suite hotel. 609 1 1 1 1 1 1 Play room or playground at the suite hotel for children. 610 1 1 1 1 1 1 Game room at the suite hotel. 611 Tennis courts next to or indoor tennis at the suite hotel. 61 Volleyball and/or basketball court at the suite hotel. 61 1 1 1 1 1 1 Option to rent leisure items at the suite hotel. Conferences and banquets at the suite hotel 700 Conference rooms(s) designed and furnished for meetings at the suite hotel. 701 Banquet facilities at the suite hotel. 70 Professional services for conference rooms and banquet facilities. Back Areas 800 Area for food prepration 900 Garabage Room 000 Loading Area 4000 Separate entrance for suite hotel Employees 4001 Showers, lockers, and changing rooms for employees Cleanliness 5000 Bed mattresses 5001 Pillows 500 Duvets or blankets 500 Bed sheets, duvet covers and pillowcases 5004 Floor 5005 Walls 5006 Ceiling 5007 Furniture 5008 Curtains 5009 Other elements of suite hotel suites
5100 Floor and wall tiling 5101 Floor and wall grouting/kitting 510 Shower and bath 510 Shower curtain 5104 Inside and outside of toilet bowl 5105 Other elements of bathroom facilities 500 Flooring 501 Walls 50 Ceilings 50 Furniture 504 Lighting 505 Table Utensils, Linen 506 Staff attire 507 Other elements of communal areas 500 Public Toilets 501 Flooring 50 Walls 50 Ceiling 504 Furniture 505 Employees Uniform 506 Other elements of Public areas 5400 Exterior of building and suite hotel grounds Maintenance 5400 Bed mattresses 5401 Pillows 540 Duvets or blankets 540 Bed sheets, duvet covers and pillowcases 5404 Floor 5405 Walls 5406 Ceiling 5407 Furniture 5408 Curtains 5409 Other elements of hotel suites 5500 Floor and wall tiling 5501 Floor and wall grouting/kitting 550 Shower and bath 550 Shower curtain 5504 Inside and outside of toilet bowl 5505 Other elements of bathroom facilities
5600 Public toilets 5601 Flooring 560 Walls 560 Ceilings 5604 Furniture 5605 Staff attire 5606 Other elements of communal areas 5607 5700 Public Toilets 5701 Flooring 570 Walls 570 Ceiling 5704 Furniture 5705 Employees Uniform 5706 Other elements of Public areas 5800 Gardening 5801 Painting 580 Lighting Service level 5900 The reception of guests is hospitable. 5901 The guest is the central focus of the suite hotel operation. 590 Staff are recognizable by name tags or position tags Guest satisfaction 6000 0 Complaints from guests are registered. 6001 Complaints from guests are processed correctly. 600 Guests are given insight into the classification standards based on which the hotel has been allocated its stars upon request. 600 Guest questionnaires from the hotel in all suites. Class and image 600 X 0 X X Exterior, interior and image of a simple suite hotel meet the realistic expectations of suite hotel guests. 601 X X X X Ratio between number of suites and communal areas and lobby 60 X X X X Restaurant and bars atmosphere 60 X X X X Quality of leisure facilities 604 X X X X number of employees and suite numbers ratio 605 X X X X Uniform appearance 606 X X X X Quality of furniture 607 X X X X 6400 X X X X X Exterior, interior and image of a simple suite hotel meet the realistic expectations of suite hotel guests. 6401 X X X X Ratio between number of suites and communal areas and lobby 640 X X X X Restaurant and bars atmosphere 640 X X X X Quality of leisure facilities 6404 X X X X number of employees and suite numbers ratio
6405 X X X X Uniform appearance 6406 X X X X Quality of furniture 6407 X X X X 6500 X X X Exterior, interior and image of a simple suite hotel meet the realistic expectations of suite hotel guests. 6501 X X X X Ratio between number of suites and communal areas and lobby 650 X X X X Restaurant and bars atmosphere 650 X X X X Quality of leisure facilities 6504 X X X X number of employees and suite numbers ratio 6505 X X X X Uniform appearance 6506 X X X X Quality of furniture 6507 X X X X Certificates 6600 Health Certificate 6601 1 1 1 1 1 1 Environmental Certificate Visibility star rating 6700 Hotel sign specifying correct star rating is intact and clearly visible at the reception. 6701 Hotel sign specifying correct star rating is intact and clearly visible outside at main entrance. 167 186 01 Unmet Standards 0 Unmet Standards 0 Unmet Standards 0 MANDATORY POINTS Met Standards 159 Met Standards 180 Met Standards 198 MAXIMUM TOTAL POINTS MINIMUM REQUIRED Total 0 Total 158 Total 10 60 75 55 0% 47% 54%