Assistant Professor School of Hotel & Tourism Management The Hong Kong Polytechnic University Dr Karin Weber Areas of Research Expertise Consumer Behavior Services Marketing Strategic Alliances Convention Tourism Adventure Tourism Gaming Tourism Areas of Teaching Expertise Convention & Exhibition Management Tourism Marketing Tourism Management Marketing Management Consumer Behavior International Marketing Personal Introduction Karin Weber is an Assistant Professor in the School of Hotel & Tourism Management. Prior to joining the school in 2001, she taught in marketing and tourism at Monash University, Australia. A native of Germany, Karin received her Bachelor of Business (Hons) degree from Monash University, her M.Sc. degree in Hotel Administration from the University of Nevada, Las Vegas in the United States, and her Ph.D. in services marketing from Griffith University, Australia. Karin has published on a wide range of subjects in leading international tourism and hospitality journals, and presented her research at international and national conferences. Her two major areas of research interest are services marketing and convention tourism/management. Karin is the lead editor and chapter author of a book on convention tourism that has been published by Haworth Press New York in 2002, and has chaired the first Convention and Expo Summit in Asia in 2003. She is the regional editor for Asia/Middle East for the International Journal of Event and Festival Management, and serves on the Editorial Board of the Journal of Travel & Tourism Marketing, the Journal of Hospitality & Tourism Research, the Journal of Convention & Event Tourism, the International Journal of Event Management Research, and the Journal of Sport and Tourism, and as an ad-hoc reviewer for numerous tourism and hospitality journals. Karin received the Journal of Hospitality & Tourism Research Best Article of the Year 2010 award, and is listed in Who's Who in the World and Who's Who in Asia. Qualifications [ Academic qualifications ] PhD Griffith University, Australia M.Sc. University of Nevada, Las Vegas, USA BB(Hons) Monash University, Melbourne Australia 1
[ Editorial Board Memberships ] Regional Editor Asia/Middle East - International Journal of Event and Festival Management Journal of Travel & Tourism Marketing Journal of Hospitality & Tourism Research Journal of Convention & Event Tourism International Journal of Event Management Research Journal of Sport & Tourism [ Guest Editor ] International Journal of Event & Festival Management forthcoming 2012 Journal of Travel & Tourism Marketing 26 (2) - 2009 Journal of Teaching in Travel and Tourism 6 (2) 2006 Journal of Convention & Event Tourism 7 (1) 2005 Journal of Convention & Event Tourism 6 (3) - 2005 [ Ad Hoc Reviewer for ] Annals of Tourism Research Tourism Management Journal of Hospitality and Tourism Research International Journal of Tourism Research Journal of Sustainable Tourism Pacific Tourism Review Anatolia China Tourism Research Turismo Cuadernos de Investigation/Tourism Research Journal (South America) World Marketing Congress 2005 AMA SERVSIG Conference 2005 [ Professional Memberships ] American Marketing Association (AMA) SERVSIG International Council on Hotel, Restaurant, and Institutional Education (CHRIE) International Society of Travel and Tourism Educators (ISTTE) Professional Convention Management Association (PCMA) Hong Kong Association of Business and Professional Women (HKABPW) Certified Hospitality Educator (CHE) [ Awards ] Journal of Hospitality & Tourism Research Best Article of the Year 2010 Award Listed in Who s Who in the World and Who s Who in Asia Nomination for the SHTM Research Excellence Award 2006 Nomination for the HTM Teaching Excellence Award 2004, 2005, 2008 Australian Postgraduate Award with Stipend (APAWS) Best Student Presentation Award - 1996 - Australian Tourism & Hospitality Research Conference, Coffs Harbour, Australia Nomination for the Powell Award 1995 by the University of Missouri for a paper on distance education 2
[ Research Grants ] Griffith University International Visiting Scholar Program 2011 A$ 6,000 GRF 2009/2010 Principal Investigator The Effect of Acculturation on Consumer Responses to Service Recovery Strategies: An Australian-Chinese Perspective Pending - HK$ 163,000 GRF 2008/2009 Principal Investigator Discrimination in Retail Settings and its Link to Destination Image and Revisit Intention: Mainland Chinese Shoppers in Hong Kong HK$ 105,000 (Fundable not Funded) CERG 2007/2008 Principal Investigator Service Failure and Recovery in Hotel Franchise Settings: A cross-cultural perspective' HK$ 200,000 (Fundable not Funded) CERG 2005-2007 Co-Investigator A Decision Based Forecasting Model for International MICE Demand in Hong Kong ' HK$ 150,000 HKPU SHTM Research Grant 2005, 2006, 2007, 2008 - Principal & Co-Investigator - HK$ 295,000 HKPU Faculty Research Grant 2002-2004 HK$ 97,200 UNLV Summer Session Scholarship 1998/99 UNLV GSA Spring 1999 Grant UNLV GSA Fall 1999 Grant Professional Convention Management Association Research Grant 1999 Meeting Professionals International Research Grant 1999 International Gaming Institute Las Vegas Research Grant 1998 Monash Travel Research Grant 1996 [ Other Scholarly Activities ] Invited Keynote Speaker - Destination Marketing and Branding - Korea Academic Society of Tourism and Leisure Conference, Chungbuk, Korea, 14 July 2010. Track Chair (MICE) of Paper Review Committee ApacCHRIE 2009 Conference, Singapore Session Chair EuroChrie Conference 2006 ( Greece ) and 2008 ( Dubai ) Conference Chair Convention & Expo Summit 2003, Hong Kong, 29-31 August 2003 www.polyu.edu.hk/htm/ces Marketing/Promotion 2004 Annual ISTTE Conference, Hong Kong, 26-28 September 2004 Chair - Research and Academic Paper Committee 2005 Annual ISTTE Conference, Chicago, 20-22 October 2005 Program Chair International Convention & Expo Summit, Hong Kong, China 2006 and 2009 Industry Attachment Programs o November 2010 OMRAN/Ministry of Tourism, Muscat, Oman o October 2008 Jumeirah International, Dubai Publications [ Research Projects in Progress ] Discrimination in Retail Settings and its Link to Destination Image and Revisit Intention: Mainland Chinese Shoppers in Hong Kong. - Co-Investigator: Prof. Anna Mattila, Penn State University Consumer Responses to Service Recovery Strategies in Hotel Chains: Incorporating Organizational Justice and Acculturation Theory. - Co-Investigators: Prof. Beverley Sparks, Griffith University, Prof. Cathy Hsu, HKPU 3
Destination Image Revisited: The case of Syria, Jordan and Lebanon - Co-Investigator: Dr. Asli Tasci, University of Florida, USA Subjective Age & Travel Behavior - Co-Investigator: Delphine Le Serre and Patrick Legohérel, Université d Angers, France [ Scholarship and Publications ] - Books and Book Chapters: Ladkin, A & Weber, K. (2009). Career Analysis of Convention Professionals in Asia: The case of Hong Kong. In Baum, T, Deery, M, Hanlon, C. Lockstone, L. & Smith, K. (eds). People and Work in Events and Conventions: A Research Perspective (pp.39-50). London. CABI. Weber, K. (2008). Consumer Responses to Service Failure Events in Strategic Airline Alliances. Saarbruecken, Germany. VDM Verlag. Sparks, B. & Weber, K. (2008). The Service Encounter In Jones, P. (ed.) Operations Management in the Hospitality Industry. (pp.109-137). Elsevier, London. Weber, K. & Chathoth, P. (2008). Strategic alliances in the hospitality and tourism industry. In Oh, H. (ed.) Handbook of Hospitality & Tourism Marketing. (pp. 502-523) Elsevier: London. Law, R., Bauer, T., Weber, K., & Tse, T (2006). Towards a Rough Classification of Business Travellers. Advanced Data Mining and Application Lecture Notes in Artificial Intelligence. In X. Li, O.R. Zaiane and Z. Li (Eds) ADMA, LNAI 4093 (pp 135-142). Springer, Berlin and Heidelberg. Weber, K. (2005). Congress Centres. In Pizam. A. (ed.) Encyclopaedia of Tourism and Hospitality. Wiley and Sons, New York. Weber, K. (2005). Professional Conference Organizers. In Pizam. A. (ed.) Encyclopaedia of Tourism and Hospitality. Wiley and Sons, New York. Weber, K. & Chon, K.S. (Eds). (2002). Convention Tourism: International Research and Industry Perspectives. New York : Haworth Press Weber, K. & Chon, K.S. (2002). Trends for the Convention Industry in the 21st Century. In Weber, K. & Chon, K.S. (Eds). Convention Tourism: International Research and Industry Perspectives. New York : Haworth Press Crouch, G.I. & Weber, K. (2002). Marketing of Convention Tourism. In Weber, K. & Chon, K.S. (Eds). Convention Tourism: International Research and Industry Perspectives. New York : Haworth Press Weber, K. & Roehl, W.S. (2000). An Analysis of Consumers' Risk Approach and Risk Behavior in the Context of Gambling. In Woodside, A.G., Crouch, G.I., Mazanec, J.A., Oppermann, M. and Sakai, M.Y. (eds.) Consumer Psychology of Tourism, Hospitality and Leisure (pp. 121-135). London : CABI Publishing - Guest Editor - Special Issues: Weber, K. & Ali-Knight, J. (2012). Events and Festivals in Asia and the Middle East: Opportunities & Challenges. International Journal of Event and Festival Management. 3(2): Weber, K. (2009). Service Failure and Recovery in Tourism and Hospitality. Journal of Travel & Tourism Marketing. 26 (2). Weber, K. (Ed.) (2006). Travel & Tourism Education in a Global Marketplace: Key Issues and Challenges. Journal of Teaching in Travel & Tourism, 6 (2). Weber, K. (Ed.) (2005) Contemporary Issues in Convention & Exhibition Management. Journal of Convention & Event Tourism 7 (1). Weber, K. & Bauer, T. (Eds) (2004). Event Education & Management. Journal of Convention & Event Tourism 6 (3). 4
- Conference Proceedings: Chon, K. & Weber, K. (2006). Proceedings of the International Convention & Expo Summit 2006, 7-9 February 2006. Hong Kong. Weber, K. (Ed). (2005). Architecting The Future Of Tourism Education. Proceedings of the International Society of Travel & Tourism Educators. Chicago, IL. Weber, K. (Ed.) (2003). Advances in Convention, Exhibition & Event Research. Proceedings of the Convention & Expo Summit 2003, 29-31 August 2003. Hong Kong. - Journal Articles: Weber, K. & Ladkin, A. (2011). Career Identity and its Relation to Career Anchors and Career Satisfaction: The Case of Convention & Exhibition Industry Professionals in Asia. Asia Pacific Journal of Tourism Research. 16 (2): Forthcoming Ladkin, A & Weber, K. (2011). Leadership Issues and Challenges in the Tourism Industry: A Hong Kong Perspective. Asia Pacific Journal of Tourism Research. 16 (3): Forthcoming Weber, K. & Sparks, B. (2010). Customer evaluations of a service failure event in a multiple service provider setting. Journal of Travel & Tourism Marketing. 27 (6): 547-564. Weber, K. & Ladkin, A. (2010). Developing Effective Hospitality Leadership. Journal of China Tourism Research. 6 (4): 410-427. Ladkin, A. & Weber, K. (2010). Career Paths, Motivations and Challenges of Convention & Exhibition Industry Professionals in Asia. International Journal of Contemporary Hospitality Management. 22 (6): 871-886. Jin, X., Weber, K. & Bauer, T. (2010). The State of the Exhibition Industry in China: Journal of Convention & Event Tourism. 11 (1): 2-17. Jin, X., Bauer, T. & Weber, K. (2010). Evaluation Of The Attractiveness Of China's Second-Tier Cities As Exhibition Destinations: Factors That Influence Exhibition Attendees' Choices, International Journal of Contemporary Hospitality Management. 22 (4): 552-571. Weber, K. & Sparks, B. (2009).The effect of pre-consumption mood & service recovery measures on customer evaluations and behavior in a strategic alliance setting. Journal of Hospitality & Tourism Research. 33 (1): 106-125. Weber, K. & Ladkin, A. (2008). Career Advancement Strategies for Tourism and Hospitality Academics. Journal of Hospitality & Tourism Research. 32 (4), 448-466. Bauer, T. Law, R. Tse, T. & Weber, K. (2008) Motivation and Satisfaction of Mega- Business Event Attendees: The Case of ITU 2006 in Hong Kong, International Journal of Contemporary Hospitality Management. 20(2): 228-234. Jin, X. & Weber, K. (2008). The China Import and Export (Canton) Fair: Past, Present and Future. Journal of Convention & Event Tourism, 9 (3), 221-234. McKercher, B., Weber, K & ducross, H. (2008). Rationalizing inappropriate behavior. Journal of Sustainable Tourism, 16(4), 369-385. McKercher, B., Law, R., Weber, K., Song, H. and Hsu, C. (2007). Why Referees Reject Manuscripts. Journal of Hospitality & Tourism Research, 31 (4): 455-470. Weaver, P., Weber, K. & McCleary, K. (2007). Destination Evaluation: The Role of Previous Travel Experience and Trip Characteristics. Journal of Travel Research, 45 (3): 333-344. Weber, K. & Sparks, B. (2006). When service fails: Does customers' identification with a firm matter? Annals of Tourism Research, 33 (3): 859-863. Yoo, J. & Weber, K. (2005). Progress in Convention Tourism Research. Journal of Hospitality and Tourism Research. 29 (2): 194-222. Pui Ki Wu and Weber, K. (2005). Convention Center Facilities, Attributes and Services: The Delegates' Perspective. Asia-Pacific Journal of Tourism Research, 10(4): 399-410 Weber, K. (2005). Travellers' Perceptions of Airline Alliance Benefits and Performance. Journal of Travel Research. 43 (3): 257-265. Weber, K. & Ladkin, A. (2004). Trends affecting the Convention Industry in the 21st Century. Journal of Convention & Event Tourism. 6(4): 47-63 5
Weber, K. & Sparks, B. (2004). Consumer Attributions and Behavioral Responses to Service Failures In Strategic Airline Alliance Settings. Journal of Air Transport Management. 10 (5): 61-67. Weber, K. & Ladkin, A. (2003). The Convention Industry in Australia and the United Kingdom: Key Issues and Competitive Forces. Journal of Travel Research, 42 (2): 125-132. Weber, K. (2002). Consumer Perceptions and Behavior: Neglected Dimensions in Research on Strategic Airline Alliances. Journal of Travel & Tourism Marketing, 13 (4): 27-46. Weber, K. (2001) Outdoor Adventure Tourism: A Review of Research Approaches. Annals of Tourism Research, 28 (2): 363-380. Weber, K. (2001). Meeting Planners' Use and Evaluation of Convention & Visitor Bureaus. Tourism Management, 22 (6): 599-606. Weber, K. (2001). Association Meeting Planners' Loyalty to Hotel Chains. International Journal of Hospitality Management, 20 (3): 259-275. Weber, K. & Roehl, W.S. (2001). Service Quality Issues for Convention & Visitor Bureaus. Journal of Convention & Exhibition Management, 3 (1): 1-19. Weber, K. (2000). Meeting Planners' Perceptions of Hotel Chain Practices and Benefits: An Importance/Performance Analysis. Cornell Hotel and Restaurant Administration Quarterly, 41 (4): 32-38. Weber, K. (1999). Women's Career Progression in the Las Vegas Casino Industry: Facilitators and Constraints. Journal of Hospitality and Tourism Research, 22 (4): 431-449. Weber, K. & Roehl, W. S. (1999). Profiling People Searching for and Purchasing Travel Products on the World Wide Web. Journal of Travel Research, 37 (February): 291-298. Roehl, W.S. & Weber, K. 1999. Gambling, Underage Gambling, and Risk Approach Motivation. Journal of Travel & Tourism Marketing, 8 (3): 91-99. Weber, K. (1997). The Assessment of Tourist Satisfaction using the Expectancy Disconfirmation Theory: A Study of the German Travel Market in Australia. Pacific Tourism Review, 1 (1): 35-45. - Conference Papers/Presentations: Weber, K. & She, Shuxia (2010). Prospects for Wine Tourism in China. Annual Atlas Conference, Limassol, Cyprus, November 3-5, 2010 Weber, K., Hsu, C, & Sparks, B. (2010). Consumer Responses to Service Recovery Strategies in a Strategic Alliance: Incorporating Justice and Acculturation Theory. Annual I-Chrie Conference: San Juan, Puerto Rico, 28-31 July 2010. Weber, K. & Ladkin, A. (2010). Career Anchors of Convention and Exhibition Industry Professionals in Asia. Annual I-Chrie Conference: San Juan, Puerto Rico, 28-31 July 2010 Jin, X., Weber, K. & Bauer, T. (2010). Exhibitor Perspective on Relationship Quality in Trade Fairs in China. 5 th World Conference for Graduate Research in Tourism and Hospitality, Cappadocia, Turkey, 25 30 May 2010. Weber, K & Tasci, A. (2009). Tourist Destination Image and Perceptual Gaps: A Comparison of Syria and Jordan. Tourism Destination Development and Branding Conference, Eilat, Israel, 14-17 October 2009. Jin, X., Weber, K. & Bauer, T. (2009). Exhibition Site Selection Preference: The Case of China. International CHRIE conference. San Francisco, 29 July 1 August 2009. Weber, K. & Tasci, A. (2009). West Meets East: Syria's Tourist Destination Image and Perceptual Gaps. Traditions and Transformations: Tourism, Heritage and Cultural Change in the Middle East and North Africa Region. Amman, Jordan, 4-7 April 2009. Jin, X. & Weber, K. (2008). Factors that affect the development of the exhibition industry in China's first and second tier cities: A destination competitiveness perspective. Global Events Congress. Guangzhou, China, 17-19 November 2008. Weber, K. & Ladkin, A. (2008). Career Profiles of Convention Professionals in Asia. 26th Euro-Chrie Conference, Dubai, UAE, 11-14 October 2008. 6
Xin, J. & Weber, K. (2008). The China Import and Export (Canton) Fair A Trade Show in Transformation. International Convention & Expo Summit, Singapore, 14-16 February 2008. Ladkin, A., Whitelaw, P. & Weber, K. (2008). Hospitality Leadership: International Perspectives CAUTHE Conference, Gold Coast, 11-14 February 2008. Weber, K. & Sparks, B. (2007). The interplay of organizational identification, attribution, and informational justice for a service failure event in a multiple service provider setting. 36th European Marketing Academy (EMAC) Conference, Reykjavik, Iceland, 22-25 May 2007. Ladkin, A. & Weber, K. (2006). Career Profiles of Tourism & Hospitality Academics, 24th EuroCHRIE Congress Thessaloniki, Greece, 25-28 October 2006. Weber, K. & Ladkin, A. (2006). Career Analysis of Tourism & Hospitality Academics the 7th Biennial Conference on Tourism in Asia "Tourism, Hospitality & Foodservice Industry in Asia : Development, Marketing and Sustainability Jeonju, Korea, 11-14 May 2006 Weber, K. & Sparks, B. (2006). Service failure events: Understanding the flow of effects in a multiple service provider setting. Association of Consumer Research (ACR) - Latin America, Monterrey, Mexico, 5-8 January 2006. Weber, K. & Sparks, B. (2005). Shared and Differential Effects for Alliance Partners in Service Failure Situations. American Marketing Association (AMA) SERVSIG Conference, Singapore, 2-4 June 2005. Weber, K. & Sparks, B. (2005) Social Identity: Moderating Service Recovery Evaluations in Strategic Alliance Settings? Third APaCHRIE Conference, Kuala Lumpur, Malaysia, 26-28 May 2005. Weber, K. & Sparks, B. (2004). The Impact of a Service Failure Event on Customers Global Judgments of and Behavioral Responses to Strategic Airline Alliance Entities. 9th International Research Symposium on Service Excellence in Management, Karlstad, Sweden, 15-18 June 2004. Weber, K. & Sparks, B. (2004). Service Failure and Recovery in Strategic Alliances. CAUTHE Annual Conference, Brisbane, Australia, 10-13 February 2004. Weber, K., Weaver, P. & McCleary, K. (2003). Trip Characteristics and their Relationship to Destination Evaluation. International Society of Travel and Tourism Educators Annual Conference, Providence, RI, United States, 16-18 October 2003. Weber, K & Sparks, B. (2003). The nexus of strategic alliance research and research on service failure/recovery: Advancing conceptual thinking, American Marketing Association (AMA) SERVSIG Conference, Reims, France, 12-14 June 2003. Weber, K. & Sparks, B. (2003) Service Failure and Recovery in the Airline Alliance Context: A Fairness Theory Perspective. 8th International Conference on Marketing and Development in Bangkok, Thailand, 4-7 January 2003. Weber, K. (2001). Strategic Airline Alliances: The Consumer Perspective. National Tourism Research Conference. Canberra, Australia. Weber, K., Ladkin, A., Love, C. & MacLaurin, D. (2001). Key Trends and Issues for the International MICE Industry. National Tourism Research Conference. Canberra, Australia. Weber, K. (1999). Convention & Visitor Bureaus' Services under Review: The Meeting Planners' Perspective. In Hsu, C. (ed.) Proceedings of Research and Academic Papers Volume XI, International Society of Travel and Tourism Educators Annual Conference, Vancouver, Canada, November 4-7, pp. 126-140. Weber, K. (1999). Hotel Loyalty Issues for Meeting Planners. In Heung, V., Ap, J. and Wong, K. (eds.) Proceedings of the 5th Annual Asia Pacific Tourism Association (APTA) Conference, Hong Kong, SAR, China, August 23-25. Weber, K. & Gu, Z. (1999). The Impact of the Asian Financial Crisis on the Las Vegas Casino Industry. In Heung, V., Ap, J. and Wong, K. (eds.) Proceedings of the 5th Annual Asia Pacific Tourism Association (APTA) Conference, Hong Kong, SAR, China, August 23-25. 7
Weber, K. (1999). Hotel Chains and Association Meeting Planners: Relationship Marketing or Lost Opportunities? 1999 CHRIE Convention, Albuquerque, NM. Roehl, W.S. & Weber, K. (1999). OLS Regression in the Journal of Hospitality and Tourism Research: Clarity and Validity Issues. 1999 CHRIE Convention, Albuquerque, NM. Weber, K. (1999). Career Progression in the Las Vegas Casino Industry: A Gender Perspective. Australian Tourism & Hospitality Research Conference. Adelaide, Australia. Weber, K. & Roehl, W.S. (1999). Internet Commerce of Travel Products. Profiles, Practices, and Problems. Proceedings. Australian Tourism & Hospitality Research Conference. Adelaide, Australia. Weber, K. & Roehl, W.S. (1998). An Analysis of Consumers' Risk Approach, Risk Behavior and Risk Perception for Selected Leisure/Tourist Activities. Symposium on the Consumer Psychology of Travel, Hospitality and Leisure Research. University of Hawaii at Hilo. (Refereed) Weber, K. (1997). Turismo de Aventura. Ciclo de Conferencias de Actualizacion en la area de Turismo. Universidad Simon Bolivar - Sede del Litoral, Caracas/Venezuela. Weber, K. (1997). Broadening the Conceptual Framework of Adventure Tourism. International Tourism Research Conference, Sydney, Australia. Weber, K. (1996). Exploring the Link between Country Promotion and Vacation Evaluation: A Study of the German Travel Market to Australia. In Hsu, C. (ed.) Proceedings of Research and Academic Papers Volume VIII, Society of Travel and Tourism Educators Annual Conference, Ottawa, Canada, October 1996. pp. 1-14. Weber, K. (1996). The Promotion in Germany of Australia as a Tourist Destination. Australian Tourism & Hospitality Research Conference, Coffs Harbour, Australia. recipient of a "Best Student Presentation" Award. Muthaly, S. & Weber, K. (1995). International Marketing Considerations for Vietnamese SMEs. Second International Conference on Globalisation, New Dehli, India. Consultancies [Reports/Consultancies] Weber, K. (2004). Exhibition and Convention Facilities in Asia. Asia Pacific Exhibition & Convention Council (APECC). Weber, K. (1999). Hotel Loyalty Research Project. Report prepared for the Professional Convention Management Association (PCMA), Birmingham, AL. Weber, K. (1999). Meeting Planners' Hotel Loyalty to Marriott International. Report prepared for Marriott International. Washington, D.C. Weber, K. (1999). Services of Convention & Visitor Bureaus: The Meeting Planners' Perspective. Report prepared for Meeting Professionals International (MPI), Dallas, TX and the International Association of Convention & Visitor Bureaus (IACVB), Washington, D.C. Weber, K. (1998). The Career Development of Female Executives in the Las Vegas Casino Industry. Report prepared for the International Gaming Institute Las Vegas. 8