Read the whole of each question carefully before you answer it.

FOR OFFICIAL USE Total X217/10/01 NATIONAL QUALIFICATIONS 2014 WEDNESDAY, 28 MAY 1.00 PM 2.15 PM TRAVEL AND TOURISM INTERMEDIATE 1 Fill in these boxes and read what is printed below. Full name of centre Town Forename(s) Surname Date of birth Day Month Year Scottish candidate number Number of seat You should answer ALL questions. Read the whole of each question carefully before you answer it. Write in the spaces provided. You may refer to a Senior School Atlas during this examination. Write the name of the atlas you will be using in this space. You may wish to use a calculator to answer some questions. Before leaving the examination room you must give this book to the Invigilator. If you do not, you may lose all the marks for this paper. PB *X217/10/01*

Question 1 Diagram Q1A: Climate Information for London 30 60 25 Temperature C 20 15 10 5 40 20 Rainfall (mm) 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Mean total rainfall (mm) Mean daily maximum temperature ( C) 0 (a) Look at Diagram Q1A. You and a friend are planning to go to a concert in London at the O 2 Arena in October. Describe fully what the weather might be like when you visit. 2 (b) Where could you get two sources of information about London before you leave home? 2 Page two

Question 1 (continued) Table Q1B: Travel/Transport Information for the Concert Trip to London Train 1 Train 2 Coach Discount Bus Departs 0900 1100 0830 0800 Arrives 1630 1730 1800 1730 Changes 1 (Crewe) Direct service 2 (Edinburgh and Newcastle) 1 (Edinburgh) Arrival Point Euston King s Cross Victoria Victoria Return Cost 69 72 42 26 (c) Look at Table Q1B. The concert starts at 2000 hours. Each of the four methods of transport will get you there on time. (i) Look at the train timetables. Which of the two trains is more convenient and why? 1 (ii) Suggest a reason why you might go to London by train rather than the bus. 1 (iii) If you choose to travel by bus, why might you choose the Discount Bus instead of the Coach? 1 (iv) Describe fully the advantages of travelling by bus or train rather than by car to London. 2 Page three [Turn over

Question 1 (continued) Map Q1C: London Stations and Concert Location King s Cross Euston Bank Victoria Monument River Thames The O 2 (d) Look at Map Q1C. (i) Why is the Bank/Monument area of London a good location to pick a hotel to stay overnight after the concert? 1 Page four

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Question 1 (continued) Map Q1D: Extract from London Underground Map O 2 Arena Page six

Question 1 (d) (continued) (ii) Look at Map Q1D. Fully describe the underground journey from your hotel in the Bank/Monument area to the O 2 Arena. Name the lines and stations. 2 (e) Here is a list of tourist destinations. Match one destination to each type of brochure in the table below. (Remember, you may use an atlas to answer this question.) Krakow Gran Canaria Hong Kong Magaluf Milan Austrian Tyrol Cyprus Maldives Interlaken Type of Brochure Destination Summer Sun Lakes and Mountains Winter Sun City Break Long Haul (over 6 hours flying time) 5 (17) [Turn over Page seven

Question 2 Information Q2A: Your Holiday Specification You want to leave on the last day of June, before the high season prices start. The Spanish resort of Alicante is the desired destination. You have a fixed budget of 500 each for your flights and accommodation for a holiday week. An older friend, aged 20, is the party leader and the ages of the other members (including you) of the group when you leave will be 18, 18, 17 and 16. You are going to cook all your own food and sometimes eat out in restaurants etc. You want to leave from one of the main Scottish airports to minimise travelling time. Your accommodation should also have lots of other people your age and some activities, be near the beach and the centre of the resort. (a) Look at Information Q2A. You and four friends are going on holiday to Spain after the exams. Fill in the correct information on the three: www.intertravel screens (on the next three pages) which meet you holiday specification. Page eight

Question 2 (a) (continued) INTERtravel: Screen 1 Holiday Enquiry Resort Departure Airport Date of Departure Number of nights (tick 3 chosen option) Party Size (insert numbers) 7 10 11 14 Adults (17 or over) Children (3 to 16) Infants (under 2) Type of Accommodation (tick 3 chosen option) Villa Apartment Hotel Board Option (tick 3 chosen option) Self-catering Bed & Breakfast Half Board Full Board All inclusive Search for Accommodation 7 Page nine [Turn over

Question 2 (a) (continued) INTERtravel: Screen 2 Search Results Available Accommodation FLAMENCO APARTMENTS Restful accommodation about four hundred metres from the beach and three hundred metres from resort centre. Ideal for couples and young families. Swimming pool and children s pool. Restaurant, Bar and pool snack bar. Full programme of evening entertainment. Tennis and Crazy Golf. BALEARES APARTMENTS Lively accommodation about a hundred metres from the beach and a hundred and fifty metres from resort centre. Perfect for families and young adults. Full programme of daytime and evening entertainment. Games Saloon and full sports facilities. Three pools, Restaurant and pool snack bars. Everything you need is on site or nearby! PALACE APARTHOTEL Lively accommodation on the beach front and in the heart of the resort entertainment area. Full programme of evening entertainment and daytime animation activities. All sporting activities catered for plus Electronic Games Centre. Two pools, restaurant and snack bar. Make a Choice Price: 2580 Select (3) Price: 2445 Select (3) Price: 2620 Select (3) Confirm Booking 2 Page ten

Question 2 (a) (continued) INTERtravel: Screen 3 Booking Details TRAVELLING GROUP DETAILS Name Age Party Leader Party member 2: Party member 3: Party member 4: Party member 5: 1 [Turn over Page eleven

Question 2 (continued) (b) INTERtravel may request extra money from you for the five extra services listed below. Choose four and explain what you would get for your money. A Balcony and Sea View Air-conditioning Coach transfers Extra cost of Checked-in Baggage Flight Supplement for Scottish Airport 4 Page twelve

Question 2 (continued) (c) Explain fully the difference between an A la carte menu and a tourist menu. 2 (16) [Turn over Page thirteen

Question 3 Map Q3A: The British Isles British Isles N 0 50 100 km A D B C Page fourteen

Question 3 (continued) (Remember, you may use an atlas to answer this question.) (a) Look at Map Q3A. Name the four tourist destinations identified by the letters A, B, C and D. A B C D (Island) (River) (City) (Upland/Mountains) 4 (b) Using Map Q3A, mark the following four holiday destinations on the map, using a dot and a number for each. For example, Jersey should be shown by 1. 1 Jersey 2 Newcastle 3 Dartmoor National Park 4 Dover 4 [Turn over Page fifteen

Question 3 (continued) Diagram Q3B: Glasgow 2014 Commonwealth Games Venues West End Site Cluster 11 12 10 East End Site Cluster 6 4 1 3 5 2 7 8 9 South Side Site Cluster The Glasgow 2014 Commonwealth Games will offer three compact site clusters for its competition venues within the City of Glasgow. The clusters are located in the East End, the South Side and the West End. The Commonwealth Games Athletes Village has been built in the East End. The Games will also be using three competition venues at satellite locations outside of the City of Glasgow. SITE CLUSTER East End 1. Celtic Park 2. Athletes Village 3. Emirates Commonwealth Arena South Side 7. Ibrox Stadium 8. Hampden Park West End Satellite Locations 10. Kelvingrove Lawn Bowls Centre A. Royal Commonwealth Pool, Edinburgh VENUES 4. Emirates Sir Chris Hoy Velodrome 5. Tollcross International Swimming Centre 9. Cathkin Braes Mountain Bike Trails 11. Scotstoun Sports Campus B. Barry Buddon Shooting Centre, Carnoustie 6. Glasgow Green Hockey Centre 12. The Scottish National Arena SECC Precinct 13. Strathclyde Country Park, Lanarkshire Page sixteen

Question 3 (continued) (c) Look at Diagram Q3B. Answer the following questions. (i) The Opening Ceremony is to be held at Celtic Park. In which Site Cluster is this located? (ii) The Closing Ceremony and Athletics events are to be held at Hampden Park. In which Site Cluster is this located? (iii) The Squash and Table Tennis are to be held at Scotstoun Sports Campus. In which Site Cluster is this located? (iv) In which Site Cluster will the athletes be staying? (v) Name the venue where the Mountain Biking will be held. (vi) Name the venue where the main cycling events will be held. (vii) At what venue in Edinburgh will the Diving Competition be held? (viii) Where will the Shooting events be held? 8 (16) [Turn over Page seventeen

Question 4 D Map Q4A: World Map C A B Page eighteen

Question 4 (continued) (Remember, you may use an atlas to answer this question.) Look at Map Q4A. (a) Name the four tourist destinations identified by the letters A, B, C and D. A B C D (City) (Country) (Mountain Range) (River) 4 (b) Using Map Q4A, mark the following four holiday destinations on the map using a dot and a number for each. For example, New York should be shown by 1. 1 New York 2 Singapore 3 Madagascar 4 Mediterranean Sea 4 [Turn over Page nineteen

Question 4 (continued) (c) You are planning a trip to a destination in another country outside the British Isles in which English is NOT the main language. Complete the factfile below for your chosen destination. You may wish to choose one that you have studied. DESTINATION FACTFILE Country Destination Currency Method of Travel Arrival point in country (port, airport, etc) Name four sightseeing trips or visitor attractions in or near your destination 1. 2. 3. 4. Name a local food speciality Name a local drink speciality Write down a word or phrase in the language of your chosen country and what it means in English Word or phrase English meaning 9 (17) Page twenty

Question 5 Diagram Q5A: Contents of Hand Luggage EHIC Passport Holiday Insurance Boarding Pass City Guide Book Look at Diagram Q5A. (a) Answer the following questions. (i) A Boarding Pass can be printed when you check-in on-line or you can get it at Check-in. Why do you need it? (ii) A Passport is a form of proof of identity but what is its main purpose? (iii) Why is it a good idea to have a good Guide Book of your destination? (iv) In what circumstances would you buy Annual Travel Insurance rather than Single Trip Travel Insurance? (v) What advantage does a European Health Insurance Card (EHIC) have over Travel Insurance? 5 Page twenty-one [Turn over

Question 5 (continued) Table Q5B: Exchange Rate Information CURRENCY EXCHANGE RATES GB Pounds US Dollars $ Euros Japanese Yen 1 = 1 60 1 20 125 (b) Look at Table Q5B. (Remember you may use a calculator.) (i) How many Japanese Yen ( ) would you receive in exchange for 600? (ii) How many Pounds would you receive in exchange for $120 (US Dollars)? (iii) You are shopping in a supermarket in Spain. Supermercado Puyol 2 litros de leche (Milk) 1 45 500 gramos de queso (Cheese) 4 25 1 pan (Bread) 0 86 400 gramos de chorizo (Sausage) 5 32 Total: 11 88 What is the total value of your shopping in (GB) Pounds? 3 Page twenty-two

Question 5 (continued) (c) CURRENCY DEBIT/CREDIT CARD TRAVELLERS CHEQUES Three methods of taking money on holiday are shown above. Pick one method and give an advantage and disadvantage of its use. Method Advantage Disadvantage 2 [Turn over Page twenty-three

Question 5 (continued) Information Q5C: Information at Check-in at Gerona Airport, Spain Edinburgh Flight: Delayed due to burst tyre on incoming flight. Replacement wheel being transported from England Look at Information Q5C. (d) Explain in detail what you would expect to be provided for your comfort and peace of mind during the delay at the airport. 2 (e) You have become ill on holiday and you cannot go on the trip to the Waterpark tomorrow. Write a text message for the Resort Rep, Dan, who is in charge of the trip, to let him know. 2 Page twenty-four

Question 5 (continued) Information Q5D: Holiday Problem Situation After leaving a river cruise boat you realise that you have left your bag on the boat. When you return it cannot be found. You have lost your Travellers Cheques, your Passport and your contract mobile phone. Look at Information Q5D. (f) Describe, in detail, how you would deal with two of the problems created by the lost items. Travellers Cheques Passport Contract Mobile Phone 4 (18) [Turn over Page twenty-five

Question 6 Information Q6A: Puerto Soller, Majorca Forty years ago, Puerto Soller was a small port and fishing village with some small family-run farms nearby. Today the resort has a wide range of accommodation types, restaurants, shops and water sports facilities. (a) Look at Information Q6A. Puerto Soller is a typical holiday resort in the Mediterranean area. Describe fully four advantages tourism will bring to the people of Puerto Soller. 4 Page twenty-six

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Page twenty-eight Encourage visitors to visit areas of interest and use local guides/taxis Tourists buy local craft products Tour operator organised visits Hotels support local Turkish farmers Tourists spend all their time at all-inclusive resorts Employ and train local people Benefits and Problems of Tourism Foreign labour fills best jobs Traditional activities such as farming or fishing may disappear Developments may destroy environment Tourists eat in local restaurants Diagram Q6B: Benefits and Problems of Tourism in Turkey Most profits go to foreign tour companies Question 6 (continued)

Question 6 (continued) Information Q6C: Responsible Tourism Principles (Responsible Tourism includes: Sustainable Tourism, Ecotourism and Green Tourism. When tourism is developed responsibly in a new area it should be done in the following ways. 1 It does not put excessive demands on natural resources. 2 It integrates the customs and lifestyles of local people into the tourism experience. 3 Local people have a sensible share in the economic benefits of tourism. (b) Look at Diagram Q6B and Information Q6C. From the diagram pick four phrases which show Responsible Tourism and four phrases which show Non-Responsible Tourism to complete the table below. Responsible Tourism Non-Responsible Tourism 1 1 2 2 3 3 4 4 8 Page twenty-nine [Turn over

Question 6 (continued) Information Q6D: Tourist Information on display at Tentsmuir Forest, Fife Picture 1: Bag it and grab it Picture 2: Goodbye to all that rubbish Picture 3: Don t mess with fire Picture 4: Watch out for wet feet Picture 5: Careful Bathing Beauties Page thirty

Question 6 (continued) (c) Look at Information Q6D. Describe fully the message to visitors to Tentsmuir Forest for any four of the five pictures. Picture Number Picture Number Picture Number Picture Number 4 (16) [END OF QUESTION PAPER] Page thirty-one

Question Possible Mark 1 17 Actual Mark 2 16 3 16 4 17 5 18 6 16 Total 100 Page thirty-two

ACKNOWLEDGEMENTS Diagram Q1D Extract from London Underground Map is reproduced by kind permission of Transport for London and Pulse Creative Limited. (Registered User No 14/E/2698/P) Diagram Q3B Glasgow 2014 logo is reproduced by kind permission of Glasgow 2014 Limited. Diagram Q5A 84527905 Shutterstock.com; 81456376 Shutterstock.com; 70356916 Shutterstock.com; 72643267 Shutterstock.com; 41154553 Shutterstock.com Table Q5B 84654124 Vector Graphic/Shutterstock Information Q5D 4323166 Shutterstock.com Information Q6A 70007014 Shutterstock.com Information Q6D Tourist information cartoons designed by Brian Mackenzie, on display at Tentsmuir Forest, Fife. SQA has made every effort to trace the owners of copyright materials reproduced in this question paper, and seek permissions. We will be happy to incorporate any missing acknowledgements. Please contact Janine.Anderson@sqa.org.uk.