South Norwood brach closure 22/05/2018 Help ad support for persoal ad busiess customers Facts are correct as at 12/02/2018
Customer ad Commuity Egagemet followig closure aoucemet We wrote to customers of South Norwood to iform them of the plaed decisio to close the brach o the 22/05/2018. We cotacted the followig orgaisatios ad people i the commuity to discuss the decisio: Steve Reed MP Citizes Advice RBS Group Pesioers Associatio Local Group Local Busiess Associatios Vulerable, elderly & regular customers cotacted We have had the followig feedback sice we aouced the closure of the South Norwood brach: 27 Equiries* 6 Complaits* The mai themes were: Customers have said that the reaso they're uhappy about the decisio to close the brach is they will have to travel further to do their bakig. Customers have said that they are uhappy about the decisio to close South Norwood brach ad it may affect the local commuity Customers are cocered that the alterative ways to bak are usuitable for their eeds. Here s what we ve said ad doe: The brach team has spoke to all customers who have bee cocered to explai more about our alterative bakig services i the local area, ad have helped customers to set-up o olie bakig/ecouraged them to visit our earest brach. Sice the otice of closure, we have itroduced dedicated TechXperts who have bee supportig ad educatig customers o the differet digital optios available to them ad helpig to address ay of their cocers. NatWest South Norwood brach will close as plaed o 22/05/2018. Our brach staff are available to aswer ay further questios that you may have. For ay further questios or cocers followig the closure please cotact your Local CEO: Tracey Morriso, 07990 761 882; tracey.1.morriso@atwest.com Access to Bakig Stadards NatWest is fully committed to the idustry wide Access to Bakig Stadards itroduced by UK Fiace i May 2017. This documet provides key iformatio about the actios baks must udertake whe a decisio to close a brach is made. For further iformatio o the Access to Bakig Stadards please visit www.ukfiace.org.uk/high-street-baks-aouce-ew-accessto-bakig-stadard/ *Ay expressio of dissatisfactio about ay aspect of our relatioship with our customers where the complaiat is allegig to have suffered or may suffer fiacial loss, material icoveiece or material loss. *A Equiry is ay questio that ca be aswered immediately, at first poit of cotact.
How we decide to close a brach Closig a brach is a decisio we take very seriously. Sice 2012 we have see trasactios i South Norwood reduce by 41%, with ow oly 45 customers usig the brach o a regular weekly basis. A broad rage of local factors are also cosidered ad cotribute to our decisio-makig process: We cosider a rage of local factors over a log period (Jue 2012-2017) How customers are choosig to bak with us How ofte customers are usig the brach ad what trasactios they are doig Impact o customers who curretly use the brach Other optios available to customers icludig olie, mobile, Telephoy, Webchat, cash machies, Video Bakig ad everyday bakig services that ca be doe at local Post Offices The proximity of our other braches, icludig our etwork of mobile braches Local trasport routes ad timetables We ll help you with other ways to bak This leaflet outlies your optios whe this brach closes. If you have ay questios, please let us kow ad we ll do all we ca to help. Nearest NatWest braches to bak Brach Address Opeig hours *Wedesday 10am Addiscombe 1.9 miles 209 Lower Addiscombe Road, Croydo,CR0 6RB Mo to Fri* 9am to 4.30pm Croydo Whitgift Cetre 2.1 miles 40 Whitgift Cetre, Croydo,CR0 1UQ Mo to Fri* 9.30am to 5.30pm 9am to 4pm Croydo High Street 2.4 miles 1 High Street,Croydo, CR9 1PD Mo to Fri* 9am to 5pm 9am to 4pm Busiess customers We have a rage of busiess services available. We are ivestig i automatio i our brach etwork, to improve the pay i facilities to help our customers with their bakig. Your relatioship cotact will provide you with details of the ivested brach(es), coveiet to your locatio. Busiess customers ca use our mobile app, Baklie or olie bakig to maage their accouts ad paymets, 24/7. There are also courier solutios available to our customers icludig Bak to You, for busiess customers watig to save time visitig a alterative brach, Mobile Brach or Post Office. Speak to your regular poit of cotact to fid out more.
Mobile brach Visit atwest.com/mobilebrach for our Mobile Brach timetables. Local Post Offices As a NatWest customer you ca get a balace, make withdrawals usig your debit card ad PIN ad pay i cash ad cheques with a pre-prited payig-i slip at ay Post Office. Busiess customers ca also use Post Offices to make cheque deposits ad cash deposits of up to 2,000 with a pre-prited payig-i slip, debit card withdrawals of up to 500. They ca register with their Relatioship Maager for a chage givig service, omiatig a Post Office of their choice, for this service. Stadard charges will apply for busiess customers as if they were usig a NatWest brach. Brach Distace Opeig hours* South Norwood 0.0 miles Mo to 9am to 5.30pm Portlad Road Thorto Heath * Please check with your local Post Office to cofirm bakig ope times Closest free-to-use cash machies Cash machie 0.5 miles 1.0 miles Mo to Fri Mo to Fri 8.30am to 8pm 8.30am to 6.30pm 8am to 8pm 8am to 6pm There are a umber of free to use cash machies withi 2 miles icludig: NatWest South Norwood Note Machie, Gai & Co, 11 High Street, Lodo Cardtroics, Norwood Juctio Statio, South Norwood Video Bakig Customers ca also use our Video Bakig service allowig you to meet a persoal bakig advisor without havig to visit the brach. To fid out more ad book a appoitmet visit atwest.com/waystobak. Help with bakig olie or o your mobile Our NatWest TechXperts are o had to help you with Olie Bakig i the lead up to the brach closure. So, if you eed a had gettig olie or wat to kow how to use our Mobile Bakig app, just ask.
The way we bak is chagig More ad more people are choosig to do their bakig olie, with our Mobile Bakig app, or over the phoe. It s more coveiet to do it at a time ad place that suits you, rather tha come ito brach. This meas some braches are beig used a lot less tha they used to be. Brach usage is dow 40% sice 2014* 1.1 billio mobile ad olie trasactios i first half of 2017 a icrease of 41% sice the secod half of 2014* Number of customers usig our mobile app up by 43% sice 2014* Mobile trasactios up by 73% sice 2014 with 3,531 log-is per miute to our app i Q3 2017* * Data iclusio: Royal Bak of Scotlad, NatWest ad Ulster Bak Norther Irelad.
Other ways to do your everyday bakig Mobile Bakig App Check balaces, trasfer moey betwee accouts Get Cash out usig just your mobile phoe Pay bills, ad other people up to 250 You ca pay someoe up to 250 provided you have the available fuds i your accout (icludig overdraft). There is a maximum of 5 paymets totallig 250 per day, separate from Get Cash ad daily withdrawals limits. The payee details will ot be saved. You will eed to be aged 16 ad over with a UK mobile umber. App available to customers with Olie Bakig ad a UK mobile umber. Olie Bakig (persoal ad busiess customers) All the features of Mobile Bakig, plus you ca: Dowload free security software for your PC or Mac See statemets goig back 7 years Set up email or text alerts Busiess customers ca also use Baklie to maage multiple accouts Fid out more at atwest.com/waystobak Telephoe Bakig (persoal ad busiess customers) Call 03457 88 84 44 (Miicom 0800 404 6161) Persoal bakig Call 03457 11 44 77 (Miicom 0800 404 6161) Busiess bakig Braille, large prit or audio format? If you d like this iformatio i aother format, call us o 03457 24 24 24 (Miicom 0800 404 6160) Olie Bakig available to customers aged 11 or over with a NatWest accout. Busiess Olie Bakig is available to those aged 18 or over ad have a NatWest accout. There is o mothly charge for usig Olie Bakig, however there are charges for certai trasactios (such as iteratioal trasfers). Calls may be recorded for Telephoe Bakig.