ACI Airport Service Quality & Facilitation Conference e- Check in project at Narita Airport 1 April, 2008 Narita International Airport Co. ISAO KOTAKE i-kotake@naa.jp 1
Contents 1. Facts on Narita Airport 2. Big change in Narita Alliance partners under One Roof 100 % EDS Inline Screening system Departure lobbies renewal 3. e-airport project Government IT Strategy HQ Decision e-airport Concept at Narita Overview of e-check in Trials in 2004 Results of e-check in Trials from 02 to 04 Future Plan based on Trials Automated Passport Control Trials in 2007 Today s e-check in at Narita Challenges for Future Planning 4. SUMMARY 2
1. Facts on Narita Airport Start of operation: 20 May 1978 Site: 60 km east of Tokyo, 41m above sea level Area: 1,084 hectares Runway: A 4000m, B 2180m (2500m in 2010) Jobs at the airport: 47,500 (2006) Airlines: 73 airlines in 39 countries and regions Traffic 2007 FY: Aircraft movements: 193,748 flights Passengers traffic: 35.6 Million Cargo Volume: 2,211,826 t Terminal capacity: T1 + T2 up to 47 MAP 3
2. Big change in Narita ; Alliance partners under One Roof T1 South ANA Customers T1 North T2 JAL Customers 4
2. Big change in Narita ; 100 % EDS Inline Screening system Before After 5 EDS : 11 Units in T1 SW EDS : 9 Units in T1 NW + 18 Units in T2 (2008)
2. Big change in Narita ; Departure lobbies Renewal 6
3. e-airport project ; Government IT Strategy HQ Decision e-japan Strategy (June, 2001) Advanced high speed internet infrastructure Development of enhanced education system & human resource Promote electronic commercial transactions Improve government work process & public service Information security & reliability Japan New IT Strategy (January, 2006) Realize a society where the benefits of IT are available for everyone at anytime, anywhere. ( In this new strategy, Government clearly sets out the SPT concept.) Achieve automation of identification and passenger procedures and full optimization of airport procedures to enable airport safety and fast processing. 7
e-information Before departing for the airport, passengers will use e-information to look up flight and transport schedules and plan their departure time from home and the optimum transport route simply by entering their flight number and closest railway station. 3. e-airport project; e-airport Concept at Narita e-check in On moving into the passenger terminal, passengers can use automatic check in kiosks. The use of biometrics installed in kiosks for passenger identification improves security, and simplifies check-in, passport control and other procedures. e-tag e-tag is also an important part of the e- Airport concept and the focal point of hands-free travel. The e-tags are actually RFID tags with embedded IC chips. Prior to departure, passengers will be able to select hands-free travel as an option and a delivery company will pick up their baggage at home and deliver it to the airport where it will be automatically put into the baggage handling system, pass through the security inspection system and be delivered at the destination airport. Airport Net Airport Net provides Internet cafes and coin operated Internet terminals throughout the airport. It is also the project that has fostered the development of an extensive wireless LAN network with broadband Internet access throughout the arrival and departure zones. 8
3. e-airport project; Overview of e-check in Trials in 2004 ID Card Issue Trials with IC passports issued by MOFA (to MOFA personnel, etc.) Check in Security Check Passport Control Photograph used to verify identification Photograph used to verify identification MOFA Trials Photograph used to verify identification Boarding Digitized photograph of passenger Japan Sample Passport Japan Sample Passport Japan Sample Passport Japan Sample Passport Trials with SPT cards issued by MLIT (To applicants from JAL/ANA FFP members) Passenger photograph, fingerprints and iris prints e-check in Trials: Scope of Activities SPT CARD SPT CARD SPT CARD SPT CARD Biometric information on SPT cards used to verify identification Biometric information on SPT cards used to verify identification Biometric information on SPT cards used to verify identification 9
3. e-airport project; Results of e-check in Trials from 02 to 04 User Opinions Users anticipate shorter waiting times resulting from the incorporation of biometric information Operational Issues Passengers and operators must be fully briefed when new technology is introduced Technical Issues Greater accuracy is needed in the use of biometrics for identity verification 10
Home/ OFFICE 3. e-airport project; Future Plans based on Trials Priority Service Hands-Free Travel Airport Priority Lane CUSS & Auto-Gate Bio ID(SPT Card) Boarding Pass BGE Receipt Bio ID E-ticket 2DBC B/P Self Check in BGE Receipt CUSS Majority Service Security Screening Auto-Gate Bio ID Internet Check in Hands-Free Travel CUSS with BGE drop-off PAX ID Boarding Other (Conventional) Service Special PAX Needed to care by Personal assistance Check in Desk Normal check in Boarding Pass BGE check in 11 Passport Control API/APP
3. e-airport project; Automated Passport Control Trials in 2007 Crew Lane To Boarding gate 3. Passport Check Passport Control 3. Passports checked by Immigration official 2.Automated Gate Security Check 2. IC cardholder checks ID at automated gate 1. X-ray scanning Trial participants 12 Passengers
3. e-airport project; Today s e-check in at Narita What is the difference between pictures? 13
3. e-airport project; Challenges for the Future Plans 1. Biometric Verification OK s in Trials. Compatibility with airport environment Installation environment, passenger diversity, usage frequency Accuracy improvement(assessment of registered data quality) Adequate passenger familiarization, passenger friendliness 2. Further progress in biometric identity verification SPT card issue: Public/private sector tie up needed 3. Wider airline and passenger usage Mileage benefits and other passenger incentives 4. Optimizing airport facilities Introduction of SPT without the need for major modifications to passenger terminal facilities 14
4. SUMMARY How will Narita overcome the security and facilitation challenges of this project? 100%EDS Inline Screening Aviation safety and facilitation Difficult to automate airport procedures for all passengers Priority Service Majority Service Other or Conventional Service These 3 services will evolve together 15
4. SUMMARY How will Narita overcome the security and facilitation challenges of this project? Special considerations in biometric authentication Data registration medium Protection of privacy Improved accuracy No effort on passengers behalf 16
Thank You ISAO KOTAKE i-kotake@naa.jp http://www.narita-airport.jp/en/index.html 17