Departure Punctuality - Sep-17. Departure Punctuality - Last 12 Months

Similar documents
Departure Punctuality - Aug-17. Departure Punctuality - Last 12 Months

Departure Punctuality - Jun-17. Departure Punctuality - Last 12 Months

Operational Performance Reporting Manchester Airport August 2018

Departure Punctuality - May-17. Departure Punctuality - Last 12 Months

Departure Punctuality - Dec-17. Departure Punctuality - Last 12 Months

Operational Performance Reporting Manchester Airport January 2018

Operational Performance Reporting Manchester Airport March 2018

Departure Punctuality - Oct-17. Departure Punctuality - Last 12 Months

Departure Punctuality - Feb-17. Departure Punctuality - Last 12 Months

Departure Punctuality - Apr-17. Departure Punctuality - Last 12 Months

Number of complaints decided where a financial remedy awarded. Number of complaints received others

Punctuality for may 2018 per airline

Punctuality for june 2018 per airline

Punctuality for september 2018 per airline

Punctuality for april 2018 per airline

Punctuality for july 2018 per airline

Punctuality for november 2018 per airline

Remedy awarded (complaints decided in qtr)

Gatwick Airport (LGW)

Punctuality for february 2018 per airline

Punctuality for june 2014 per airline

The contents of this report may not be reproduced without the written consent of COHOR.

Punctuality for october 2017 per airline

Punctuality for february 2017 per airline

Punctuality for september 2013 per airline

The contents of this report may not be reproduced without the written consent of COHOR.

Punctuality for june 2015 per airline

Punctuality for july 2015 per airline

Punctuality for may 2014 per airline

MONTHLY PERFORMANCE REPORT OCTOBER gatwickairport.com/performance

Start of Season Report Nice Côte d Azur Airport Summer Nice Côte d Azur Airport NCE/LFMN. Summer Start Of Season Report

Punctuality for august 2017 per airline

MONTHLY PERFORMANCE REPORT MARCH gatwickairport.com/performance

MONTHLY PERFORMANCE REPORT FEBRUARY gatwickairport.com/performance

Lyon St Exupéry Airport LYS/LFLL

MONTHLY PERFORMANCE REPORT DECEMBER gatwickairport.com/performance

Punctuality for march 2014 per airline

MONTHLY PERFORMANCE REPORT DECEMBER gatwickairport.com/performance

MONTHLY PERFORMANCE REPORT MAY gatwickairport.com/performance

MONTHLY PERFORMANCE REPORT JANUARY gatwickairport.com/performance

HEATHROW AIRPORT LHR Summer 2014 (S14) Start of Season

Lyon St Exupéry Airport LYS/LFLL

I am writing in respect of your recent request of 5 February 2018, for the release of information held by the Civil Aviation Authority (CAA).

I am writing in respect of your recent request of 10 January 2018, for the release of information held by the Civil Aviation Authority (CAA).

MONTHLY PERFORMANCE REPORT OCTOBER gatwickairport.com/performance

Punctuality for october 2012 per airline

Punktlighed for september 2018 pr. flyselskab

MONTHLY PERFORMANCE REPORT APRIL gatwickairport.com/performance

Manchester Airport (MAN)

AIRLINE PERFORMANCE 2012 ISABEL CYSNEIROS 27/03/2013

GATWICK AIRPORT LGW WINTER 2013/14 (W13) Start of season

EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)... 2 TOTAL SLOTS BY OPERATOR TOP SLOTS DISTRIBUTION PER ALLIANCE...

Punctuality for july 2012 per airline

Punktlighed for august 2017 pr. flyselskab

Headlines S19 Start vs. S18 Start vs. S18 End

Heathrow Airport (LHR)

I am writing in respect of your recent request of 11 January 2018, for the release of information held by the Civil Aviation Authority (CAA).

Dublin Airport (DUB) Winter 2018/19 (W18) Start of Season Report Report Date: Thu 04-Oct-2018 Headlines W18 Start vs. W17 Start vs.

Global Airline On-time Arrival Performance Report November 2014

EVOLUTION OF ALLOCATED SLOTS AT THE START OF SEASON (SOS)... 2 TOTAL SLOTS BY OPERATOR TOP SLOTS DISTRIBUTION PER ALLIANCE...

Summer Start Of Season Report

The development of the potential for low-cost, one-stop connecting services in Europe From self-hubbing to reliable low cost connecting services?

For SOP the CAA holds data for the time period 1 August 2016 to 31 December 2016.

Start of Season Report Nice Côte d Azur Airport Winter Nice Côte d Azur Airport NCE/LFMN. Winter Start Of Season Report

DUBLIN INTERNATIONAL AIRPORT DUB S14 Start of Season Report

Global Airline On-time Arrival Performance Report October 2014

Intra-European Seat Capacity. January February March April May June July August September October November December. Intra-European Sectors Flown

Japan Export Air. International Air Freight Fuel Surcharge. All Destinations

Japan Export Air. International Air Freight Fuel Surcharge. All Destinations

Japan Export Air. International Air Freight Fuel Surcharge. All Destinations

Customer Relations Programme

AIA Passenger Traffic Highlights

Lyon St Exupéry Airport LYS/LFLL

Japan Export Air. International Air Freight Fuel Surcharge. All Destinations

Stansted Airport (STN)

Heathrow Airport LHR Winter 2012 START OF SEASON REPORT

Heathrow Airport LHR Winter 2013/14 (W13) Start of season

Birmingham Airport (BHX)

Headlines W15 Start vs. W14 Start vs. W14 End

Gatwick Airport (LGW)

Half Year Traffic Highlights

Prediction of Skytrax airline rankings, short formula (2e)

AEA CONSUMER REPORT FOR 2 nd QUARTER 2007

AEROPORTO DI BOLOGNA FLIGHT TIMETABLE Scheduled flights

AIRLINE PERFORMANCE WINTER 2013 ISABEL CYSNEIROS 29/05/2014

Facts & Figures. Non-US Airline Traffic Aircraft Data. Aircraft Values. US Consumer Complaints February US Fuel Cost And Consumption

ATM & GENESYS Digital Futures Summit IATA - NDC Program Update 23 rd April 2018

STUDY OF THE OPTIMUM FLEET FOR A LCC (LOW-COST-CARRIER)

Headlines S16 Start vs. S15 Start vs. S15 End

Global Seat Capacity July. May. June. Global Sectors Flown July. May. June %

Getting to Salamanca FROM MADRID AIRPORT

Global Seat Capacity May. June. July. Global Sectors Flown May. June. July

Manchester International Airport MAN Summer 2011 START OF SEASON REPORT Change From KEY STATISTICS Summer 2011 Summer 2010

USE AND ISSUANCE OF AIR CANADA E-TICKETS

SFO Airline Guide 11/1/18 CBFANC AIR COMMITTEE

Global Seat Capacity July. May. June. Global Sectors Flown July. May. June %

GATWICK AIRPORT LGW SUMMER 2013 (S13) Start of season

Global Aviation Monitor (GAM)

Airline On-time Arrival Performance (Nov. 2017)

THE PERFECT TEAM FOR EVERY STOP.

Transcription:

Departure Punctuality - Sep-17 Last Month Last Year % Change Target Var to Target First Wave 73.0% 82.7% -9.7% 85.0% -12.0% Not First Wave 60.9% 73.4% -12.5% 85.0% -24.1% Grand Total 63.5% 75.5% -12.1% 85.0% -21.5% Departure Punctuality - Last 12 Months This Year Prev Year % Change Target Var to Target First Wave 82.9% 84.7% (1.8%) 82.0% 0.9% Not First Wave 72.3% 75.9% (3.6%) 82.0% -9.7% Grand Total 74.6% 77.9% (3.2%) 82.0% -7.4% Download Download

Refresh Download

Monthly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay FLYBE BE 2977 20.6% 956 68% RYANAIR FR 2430 16.8% 941 61% EASYJET EZY 2081 14.4% 1023 51% JET2.COM LS 1581 10.9% 392 75% THOMSON AIRWAYS TOM 1409 9.7% 538 62% THOMAS COOK MT 1301 9.0% 546 58% MONARCH SCH ZB 1066 7.4% 400 62% BRITISH AIRWAYS BA 643 4.4% 187 71% LOGANAIR LM 522 3.6% 134 74% AER LINGUS EI 442 3.1% 76 83% Grand Total 14452 100.0% 5193 64% Yearly Airline Movements Top 10 Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 39473 20% 8118 79% RYANAIR FR 26081 13% 6975 73% EASYJET EZY 21829 11% 6995 68% JET2.COM LS 12544 6% 2594 79% THOMSON AIRWAYS TOM 12127 6% 3647 70% THOMAS COOK MT 10105 5% 3296 67% MONARCH SCH ZB 10007 5% 2450 76% BRITISH AIRWAYS BA 7157 4% 1326 81% AER LINGUS EI 5392 3% 641 88% LUFTHANSA LH 4846 2% 1036 79% Grand Total 149561 77% 37078 75%

Departure Punctuality by Terminal T1 Punctuality T2 Puntuality T3 Puntuality 62.04% 66.52% 63.53% First Wave Departure Punctuality Operator Name Operator IATA Code # Movements % of Movements Punctuality % BRITISH AIRWAYS BA 37 1.9% 91.89% RYANAIR FR 254 13.0% 80.71% JET2.COM LS 396 20.3% 77.27% MONARCH SCH ZB 249 12.8% 76.31% EASYJET EZY 319 16.4% 73.35% LUFTHANSA LH 55 2.8% 69.09% THOMSON AIRWAYS TOM 221 11.3% 67.87% K.L.M. KL 30 1.5% 66.67% THOMAS COOK MT 166 8.5% 64.46% FLYBE BE 221 11.3% 64.25% Grand Total 1948 100.0% 73.20%

Monthly Airline Performance by Departure Punctuality Departing Punctuality Ranking Punctuality Change (Dep- Arr) Operator Name Operator IATA Code Movements Movements Arriving Punctuality Departing Punctuality 1 IRAQI AIRWAYS IA 10 0.1% 100% 100% 0% 40% 2 CATHAY PACIFIC CX 44 0.2% 77% 95% 18% 86% 3 HAINAN HU 60 0.3% 90% 90% 0% 63% 4 ICELANDAIR FI 58 0.3% 83% 90% 7% 38% 4 UNITED UA 59 0.3% 70% 90% 20% 47% Inbound Baggage 6 OMAN AIR WY 60 0.3% 80% 87% 7% 73% 7 SAS SCANDINAVIAN SK 336 1.8% 86% 86% 0% 92% 8 VIRGIN ATLANTIC AIRWAYS VS 267 1.4% 91% 85% (6%) 67% 9 IBERIA EXPRESS I2 26 0.1% 92% 85% (8%) 62% 10 QATAR AIRWAYS QR 138 0.7% 94% 84% (10%) 55% 11 AMERICAN AA 174 0.9% 71% 84% 13% 53% 12 SINGAPORE SQ 86 0.5% 93% 81% (12%) 74% 13 AER LINGUS EI 442 2.3% 87% 79% (8%) 72% 14 COBALT AIR CO 26 0.1% 69% 77% 8% 38% 15 AIR FRANCE AF 180 1.0% 73% 74% 1% 90% 16 JET2.COM LS 1,581 8.4% 77% 74% (3%) 79% 17 TITAN AIRWAYS ZT 22 0.1% 45% 73% 27% 18% 18 EMIRATES EK 179 0.9% 71% 72% 1% 50% 19 GERMAN WINGS 4U 78 0.4% 77% 72% (5%) 90% 20 ETIHAD AIRWAYS EY 120 0.6% 85% 72% (13%) 33% 21 BRITISH AIRWAYS BA 643 3.4% 70% 71% 1% 73% 22 NORWEGIAN AIR SHUTTLE DY 62 0.3% 84% 71% (13%) 77% 23 LOGANAIR LM 522 2.8% 78% 70% (8%) 80% 24 AIR TRANSAT TS 50 0.3% 52% 68% 16% 36% 25 MONARCH SCH ZB 1,066 5.7% 57% 68% 11% 85% 26 BALKAN HOLIDAY AIR BGH 28 0.1% 81% 67% (15%) 81% 26 AUSTRIAN OS 60 0.3% 77% 67% (10%) 53% 28 FLYBE BE 2,977 15.8% 70% 65% (5%) 84% 29 LUFTHANSA LH 409 2.2% 69% 65% (4%) 69% 30 FINNAIR AY 120 0.6% 78% 63% (15%) 47% 31 THOMSON AIRWAYS TOM 1,409 7.5% 62% 62% 0% 74% 32 ROYAL AIR MAROC AT 26 0.1% 54% 62% 8% 38% 33 THOMAS COOK MT 1,301 6.9% 57% 59% 1% 71% 34 RYANAIR FR 2,430 12.9% 65% 57% (8%) 93% 35 K.L.M. KL 332 1.8% 67% 57% (10%) 89% 36 AURIGNY AIR SERVICES GR 112 0.6% 73% 55% (18%) 61% 37 P.I.A. PK 74 0.4% 68% 54% (14%) 32% 38 EASYJET EZY 2,081 11.0% 49% 52% 3% 66% 39 BRUSSELS SN 161 0.9% 64% 52% (12%) 66% 40 PEGASUS PC 8 0.0% 75% 50% (25%) 75% 40 NORWEGIAN AIR INTERNATIONAL D8 88 0.5% 55% 50% (5%) 91% 42 EUROPE AIRPOST FPO 106 0.6% 47% 49% 2% 62% 43 SWISS INTERNATIONAL AIR LX 102 0.5% 76% 47% (29%) 71% LINES 44 SAUDIA ARABIAN SV 48 0.3% 17% 46% 29% 17% 45 VUELING VY 120 0.6% 67% 45% (22%) 77% 46 EUROWINGS EW 166 0.9% 43% 43% 0% 95% 47 ENTER AIR ENT 24 0.1% 42% 42% 0% 17% 48 FREEBIRD FHY 36 0.2% 56% 39% (17%) 100% 49 AEGEAN A3 36 0.2% 83% 33% (50%) 50% 49 BMI REGIONAL BM 8 0.0% 40% 33% (7%) 60% 51 TURKISH TK 120 0.6% 58% 30% (28%) 15% 52 AIR EUROPA AEA 8 0.0% 100% 25% (75%) 100% 53 AIR PORTUGAL TP 120 0.6% 28% 18% (10%) 33% 54 ADRIA AIRWAYS JP 14 0.1% 43% 14% (29%) 71% 55 AIR CANADA AC 44 0.2% 36% 5% (32%) 59%

Grand Total 18,857 100.0% 66% 63% (3%) 76%

Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP) Punctuality Change Ranking Operator IATA Code Movements Movements Arriving Punctuality Departing Punctuality Punctuality Change (Dep- Arr) Inbound Baggage Operator Name 1 SAUDIA ARABIAN SV 48 0.3% 17% 46% 29% 17% 2 TITAN AIRWAYS ZT 22 0.1% 45% 73% 27% 18% 3 UNITED UA 59 0.3% 70% 90% 20% 47% 4 CATHAY PACIFIC CX 44 0.2% 77% 95% 18% 86% 5 AIR TRANSAT TS 50 0.3% 52% 68% 16% 36% 6 AMERICAN AA 174 0.9% 71% 84% 13% 53% 7 MONARCH SCH ZB 1,066 5.7% 57% 68% 11% 85% 8 COBALT AIR CO 26 0.1% 69% 77% 8% 38% 8 ROYAL AIR MAROC AT 26 0.1% 54% 62% 8% 38% 10 ICELANDAIR FI 58 0.3% 83% 90% 7% 38% 11 OMAN AIR WY 60 0.3% 80% 87% 7% 73% 12 EASYJET EZY 2,081 11.0% 49% 52% 3% 66% 13 EUROPE AIRPOST FPO 106 0.6% 47% 49% 2% 62% 14 AIR FRANCE AF 180 1.0% 73% 74% 1% 90% 15 THOMAS COOK MT 1,301 6.9% 57% 59% 1% 71% 16 BRITISH AIRWAYS BA 643 3.4% 70% 71% 1% 73% 17 EMIRATES EK 179 0.9% 71% 72% 1% 50% 18 THOMSON AIRWAYS TOM 1,409 7.5% 62% 62% 0% 74% 19 IRAQI AIRWAYS IA 10 0.1% 100% 100% 0% 40% 19 HAINAN HU 60 0.3% 90% 90% 0% 63% 19 SAS SCANDINAVIAN SK 336 1.8% 86% 86% 0% 92% 19 EUROWINGS EW 166 0.9% 43% 43% 0% 95% 19 ENTER AIR ENT 24 0.1% 42% 42% 0% 17% 24 JET2.COM LS 1,581 8.4% 77% 74% (3%) 79% 25 LUFTHANSA LH 409 2.2% 69% 65% (4%) 69% 26 NORWEGIAN AIR INTERNATIONAL D8 88 0.5% 55% 50% (5%) 91% 27 FLYBE BE 2,977 15.8% 70% 65% (5%) 84% 28 GERMAN WINGS 4U 78 0.4% 77% 72% (5%) 90% 29 VIRGIN ATLANTIC AIRWAYS VS 267 1.4% 91% 85% (6%) 67% 30 BMI REGIONAL BM 8 0.0% 40% 33% (7%) 60% 31 IBERIA EXPRESS I2 26 0.1% 92% 85% (8%) 62% 32 LOGANAIR LM 522 2.8% 78% 70% (8%) 80% 33 RYANAIR FR 2,430 12.9% 65% 57% (8%) 93% 34 AER LINGUS EI 442 2.3% 87% 79% (8%) 72% 35 K.L.M. KL 332 1.8% 67% 57% (10%) 89% 36 AUSTRIAN OS 60 0.3% 77% 67% (10%) 53% 36 AIR PORTUGAL TP 120 0.6% 28% 18% (10%) 33% 38 QATAR AIRWAYS QR 138 0.7% 94% 84% (10%) 55% 39 SINGAPORE SQ 86 0.5% 93% 81% (12%) 74% 40 BRUSSELS SN 161 0.9% 64% 52% (12%) 66% 41 NORWEGIAN AIR SHUTTLE DY 62 0.3% 84% 71% (13%) 77% 42 ETIHAD AIRWAYS EY 120 0.6% 85% 72% (13%) 33% 43 P.I.A. PK 74 0.4% 68% 54% (14%) 32% 44 BALKAN HOLIDAY AIR BGH 28 0.1% 81% 67% (15%) 81% 45 FINNAIR AY 120 0.6% 78% 63% (15%) 47% 46 FREEBIRD FHY 36 0.2% 56% 39% (17%) 100% 47 AURIGNY AIR SERVICES GR 112 0.6% 73% 55% (18%) 61% 48 VUELING VY 120 0.6% 67% 45% (22%) 77% 49 PEGASUS PC 8 0.0% 75% 50% (25%) 75% 50 TURKISH TK 120 0.6% 58% 30% (28%) 15% 51 ADRIA AIRWAYS JP 14 0.1% 43% 14% (29%) 71% SWISS 52 INTERNATIONAL AIR LX 102 0.5% 76% 47% (29%) 71% LINES 53 AIR CANADA AC 44 0.2% 36% 5% (32%) 59% 54 AEGEAN A3 36 0.2% 83% 33% (50%) 50% 55 AIR EUROPA AEA 8 0.0% 100% 25% (75%) 100%

Grand Total 18,857 100.0% 66% 63% (3%) 76%

Monthly Delay Analysis by Airline Operator Name Total Delay Incidents Air Traffic Delays Airline Delays Airport Delays Ground Servicing Delays Misc Delays Reactionary Delays Weather Delays RYANAIR 1725 272 229 541 136 14 435 97 EASYJET 1400 211 247 317 146 128 320 31 FLYBE 1275 75 244 316 239 46 320 35 THOMSON AIRWAYS 667 171 101 193 59 40 76 22 JET2.COM 608 196 57 181 43 35 84 12 MONARCH SCH 606 149 58 215 57 24 77 21 THOMAS COOK 451 69 120 73 51 10 112 16 BRITISH AIRWAYS 273 3 28 52 43 11 102 34 LUFTHANSA 232 75 24 38 6 5 64 20 LOGANAIR 189 1 31 41 49 6 53 8 K.L.M. 172 32 11 21 14 1 73 20 AER LINGUS 135 3 13 39 19 6 51 4 BRUSSELS 122 20 19 24 11 8 37 3 EUROWINGS 122 17 5 30 5 2 61 2 AIR PORTUGAL 113 9 22 15 14 1 49 3 TURKISH 103 22 3 13 30 14 21 EMIRATES 84 19 6 12 13 10 24 SWISS INTERNATIONAL AIR LINES 75 27 5 5 8 2 21 7 FINNAIR 71 4 10 25 14 16 2 AIR FRANCE 68 5 17 11 4 30 1 VIRGIN ATLANTIC AIRWAYS 67 9 10 11 15 15 3 4 VUELING 62 7 9 9 11 2 23 1 EUROPE AIRPOST 59 22 10 6 7 13 1 AURIGNY AIR SERVICES 50 2 6 13 10 19 SAS SCANDINAVIAN 49 1 3 8 5 1 31 ETIHAD AIRWAYS 47 22 4 4 5 3 8 1 AIR CANADA 44 1 15 7 2 17 2 NORWEGIAN AIR INTERNATIONAL 40 3 7 10 2 17 1 GERMAN WINGS 37 11 1 5 2 17 1 P.I.A. 36 4 7 4 1 2 18 QATAR AIRWAYS 34 18 3 6 3 1 2 1 SINGAPORE 32 6 7 7 4 5 3 AMERICAN 32 5 5 2 12 2 5 1 AEGEAN 32 5 3 5 6 1 11 1 AIR TRANSAT 31 2 6 15 3 4 1 SAUDIA ARABIAN 29 6 1 4 7 11 AUSTRIAN 27 16 3 1 3 4 NORWEGIAN AIR SHUTTLE 23 1 3 5 4 8 2 FREEBIRD 22 1 4 4 1 1 11 ROYAL AIR MAROC 15 2 1 1 11 COBALT AIR 14 7 2 5 OMAN AIR 13 3 1 2 2 5 ADRIA AIRWAYS 12 5 1 6 HAINAN 12 5 5 1 1 UNITED 11 1 4 2 2 1 1 ENTER AIR 10 1 2 4 1 1 1 TITAN AIRWAYS 10 5 1 1 1 1 1 IBERIA EXPRESS 7 1 3 1 2 AIR EUROPA 5 2 1 2 BALKAN HOLIDAY AIR 5 1 1 1 2 BMI REGIONAL 5 2 1 2 ICELANDAIR 4 2 1 1 PEGASUS 4 2 2 CATHAY PACIFIC 3 1 1 1 BELAVIA 2 1 1 ENHANCE AERO GROUP 1 1 TRANSAVIA FRANCE SAS 1 1 UKRAINE INT'L 1 1

JET TIME AIRWAYS 1 1 MISTRAL AIR 1 1 Grand Total 1550 1359 2314 1082 411 2293 361

Percentage of Delays - By Event Delay Category Code Description % of Total Air Traffic Control 16.4% Airline 14.9% Airport 24.3% Ground Servicing 11.5% Miscellaneous 4.7% Reactionary 24.2% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 3.8% Percentage of Delays - By Time Delay Category Code Description % of Total Air Traffic Control 11.7% Airline 24.6% Airport 10.4% Ground Servicing 7.7% Miscellaneous 2.8% Reactionary 36.9% Unknown 0.1% Unknown Delay Category Code 0.0% Weather 5.8% Download

Departing Taxi Times Manchester Terminal 1 Average Taxi Times Terminal 2 Terminal 3 Operator Name ADRIA AIRWAYS 14 AEGEAN 19 AER LINGUS 14 AEROFLOT RUSSIAN 15 AIR CANADA 22 AIR EUROPA 13 AIR FRANCE 13 AIR PORTUGAL 15 AIR TRANSAT 19 AMERICAN 17 AURIGNY AIR SERVICES 14 AUSTRIAN 14 BALKAN HOLIDAY AIR 15 BELAVIA 13 BMI REGIONAL 8 15 BRITISH AIRWAYS 15 BRUSSELS 15 CATHAY PACIFIC 27 CITY JET 10 COBALT AIR 15 EASYJET 15 EMIRATES 18 ENHANCE AERO GROUP 12 ENTER AIR 23 ETIHAD AIRWAYS 17 EUROPE AIRPOST 20 EUROWINGS 14 FINNAIR 14 FLYBE 14 FREEBIRD 19 GERMAN WINGS 16 GERMANIA FLUG AG SWISS 10 HAINAN 21 IBERIA EXPRESS 15 ICELANDAIR 16 IRAQI AIRWAYS 13 JET TIME AIRWAYS 13 JET2.COM 17 K.L.M. 13 LOGANAIR 15 LUFTHANSA 17 MISTRAL AIR 13 MONARCH SCH 21 NORWEGIAN AIR INTERNATIONAL NORWEGIAN AIR SHUTTLE 16 OMAN AIR 22 P.I.A. 19 PEGASUS 16 QATAR AIRWAYS 20 ROYAL AIR MAROC 19 RYANAIR 14 SAS SCANDINAVIAN 16 SAUDIA ARABIAN 22 SINGAPORE 20 SWISS INTERNATIONAL AIR LINES THOMAS COOK 18 THOMSON AIRWAYS 18 TITAN AIRWAYS 10 20 TRANSAVIA FRANCE SAS 13 TURKISH 17 UKRAINE INT'L 15 21 14 Arriving Taxi Times Manchester Terminal 1 Average Taxi Times Terminal 2 Terminal 3 Operator Name ADRIA AIRWAYS 7 AEGEAN 7 AER LINGUS 6 AEROFLOT RUSSIAN 11 AIR CANADA 10 AIR EUROPA 8 AIR FRANCE 6 AIR PORTUGAL 7 AIR TRANSAT 11 AMERICAN 13 ARKEFLY 10 AURIGNY AIR SERVICES 7 AUSTRIAN 8 BALKAN HOLIDAY AIR 9 BELAVIA 9 BMI REGIONAL 5 9 BRITISH AIRWAYS 5 BRUSSELS 7 CATHAY PACIFIC 16 CELLO AVIATION 6 CITY JET 10 COBALT AIR 10 EASYJET 5 EMIRATES 8 ENHANCE AERO GROUP 14 ENTER AIR 8 ETIHAD AIRWAYS 11 EUROPE AIRPOST 8 EUROWINGS 7 FINNAIR 6 FLYBE 7 FREEBIRD 10 GERMAN WINGS 7 GERMANIA 14 GERMANIA FLUG AG SWISS 10 HAINAN 11 IBERIA EXPRESS 7 ICELANDAIR 9 IRAQI AIRWAYS 8 JET TIME AIRWAYS 13 JET2.COM 7 K.L.M. 5 LOGANAIR 7 LUFTHANSA 7 MALETH AERO 11 MONARCH SCH 8 NORWEGIAN AIR INTERNATIONAL NORWEGIAN AIR SHUTTLE 7 OMAN AIR 10 P.I.A. 14 PEGASUS 10 QATAR AIRWAYS 12 ROYAL AIR MAROC 11 RYANAIR 10 7 SAS SCANDINAVIAN 6 SAUDIA ARABIAN 12 SINGAPORE 12 SWISS INTERNATIONAL AIR LINES THOMAS COOK 11 THOMSON AIRWAYS 5 TITAN AIRWAYS 9 9 7 7

UNITED 21 VIRGIN ATLANTIC AIRWAYS 21 VUELING 16 Grand Total 16 20 14 TURKISH 8 UKRAINE INT'L 7 UNITED 17 VIRGIN ATLANTIC AIRWAYS 16 VUELING 7 Grand Total 7 8 7

Summary of Baggage Performance Baggage Category Arriving Passengers Arriving Movements Average Time to First Bag Average TIme to Last Bag Volume Last Bag SLA Missed Last Bag % A 116,087 290 15 48 130 55% B 1,094,070 5648 18 32 1269 78% C 215,127 1905 17 26 579 70% D 81,017 1624 13 16 296 82% Grand Total 1,506,301 9467 76% Baggage Performance by Terminal Terminal Description Arriving Passengers Arriving Movements Average Time to First Bag Average TIme to Last Bag Volume Last Bag SLA Missed Last Bag % Terminal 1 718,479 3942 20 33 1218 69% Terminal 2 384,096 1811 15 35 500 72% Terminal 3 403,726 3714 15 21 556 85% Grand Total 1,506,301 9467 76% Baggage SLA by Handling Agent Ramp Handling Agent Asig (Handling Agent) Arriving Passengers Arriving Movements Average Time to First Bag Average TIme to Last Bag Volume Last Bag SLA Missed Last Bag % 10,410 59 17 45 50 15% Aviator 193,161 923 18 33 226 76% Dnata Ops 27,574 55 13 50 23 58% Flight Support 11,536 196 13 19 45 77% Menzies 455,589 4081 18 25 1052 74% Swissport 7,906 52 21 34 23 56% Swissport 636,896 3309 16 30 687 79% Jet2 163,229 792 16 33 168 79% Grand Total 1,506,301 9467 76%