Third Quarter FY 216 (January 1 - March 31, 216) Wednesday April 27, 216 Operations Ridership: 783,194 passengers used in the third quarter. This represents a 2% increase over the same period in FY 215. This is due to higher ridership in the month of March. 24,27 passengers used in this quarter. Ridership is unchanged from the third quarter last fiscal year. On-Time Performance: On-time performance was 96.9% for the third quarter. In comparison to the same period last year, on-time performance remained steady. Review of December 13 th Service Change: o Service is being monitored weekdays on Route 55 and weekends on Routes 42, 45, and 55 for service efficiencies. Findings will be used to suggest proposed service changes in July or August 217. o o Working with ACCS staff on promotion of bus services on Sundays. Considering schedule adjustments on Routes 45 and 55 for efficient service during weekday peak periods. Planning Transit Development Plan (TDP) Update: o Public Outreach: Third phase of outreach took place February 22 to March 11, 216. Over 1, comments were received on proposed service recommendations for and Metrobus routes. o Project team is working on revision of service recommendations as well as development of capital, operating, financial and implementation plan documents. o Final recommendations will be presented to the Board in June 216. Safety/Security Accidents/Incidents: 4.8 accidents per 1, miles in the third quarter of 216. This is a 29% decrease from third quarter of 215 despite the same number of occurrences this year in comparison to last year. Fleet/Maintenance Road Calls: 338,746 miles between road calls in the third quarter of 216. The number of road calls decreased 14% from the same period last year. Third Quarter FY 216 1-1
BUS OPERATIONS PERFORMANCE INDICATORS Ridership Ridership Third Quarter 216 & Third Quarter 215 Ridership per Revenue Hour ridership per revenue hour decrease 13% to a higher rate of revenue hours provided during the third quarter in comparison to this time period last year. ridership per revenue hour decreased 4% in the third quarter. 25 2 15 1 5 FY 215 23.12 2.68 FY 216 2.21 2.56 Ridership carried 783,194 passengers in the second quarter of this year, which is a 2% increase over this period last year due to service enhancements in December 215 and a surge in ridership during the month of March. 9, 8, 7, 6, 5, 4, Q3 FY 15 654,931 Q3 FY 16 783,194 3, 2, 1, Ridership carried a total of 24,27 passengers in the third quarter, which is unchanged from the same period last year. 3, 25, 2, Q3 FY 15 24,35 Q3 FY 16 24,27 15, 1, 5, Third Quarter FY 216 2-1
Customer Satisfaction Systemwide Performance April 15 - March 16 Systemwide On-Time Performance Systemwide on-time performance for the third quarter stands at 96.9%. This time last year on-time performance was 97%. 1% 95% 9% 85% 8% 75% 7% Systemwide Accidents per 1k Miles This represents the number of accidents per 1, miles for the period of April 215 through March 216. The average number of accidents for the third quarter was 4.8 accidents per 1, miles. 12 9 6 3 Miles Between Road Calls This represents the number of miles between road calls for the period of April 215 and March 216. The rate decreased in March due to an increase of road calls for the quarter. 175, 15, 125, 1, 75, 5, 25, Third Quarter FY 216 2-2
FY 216 & FY 215 Third Quarter (January, February, March) Trip Cancellations During the second quarter, the number of trips cancelled decreased 27% this year in comparision to the same period last year. The was due to additional trips cancelled due to weather related closings during the month of January. 5,5 5, 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 FY 215 531 FY 216 3648 No-Shows No-shows for the period have decreased by 14% from this period last fiscal year due to a decrease in absent trips in the months of January and February. 7 6 5 4 FY 215 622 FY 216 537 3 2 1 Third Quarter FY 216 2-3
Financial Indicators Financial Indicators Third Quarter 216 & Third Quarter 215 Cost Per Hour The cost per hour decreased 4% for and 2% for in the third quarter when compared to last year's third quarter. $125. $1. $75. $5. $25. Cost Per Hour -- FY 216 vs. FY 215 $. Third Quarter FY15 $7.5 $75.22 Third Quarter FY16 $67.85 $73.58 Revenue per Passenger Overall revenue per passenger increased 16% for and 2% for year over year for the third quarter. Revenue collected for are retained by the contractors and the operations cost is a net cost after the revenue is deducted. $6. $5. $4. $3. $2. $1. Revenue per Passenger - FY 216 vs. FY 215 $. Third Quarter FY15 $.93 $4.57 Third Quarter FY16 $1.8 $5.5 Subsidy per Passenger Subsidy per passenger for increased 7% in the third quarter from last year due to an increase overall in operating costs with the addition of service in December. The increase of revenue collected aid to reduce the increase in subsidy this quarter when compared to last year. The subsidy per passenger for decreased 1% in the third quarter due to a projected increase in revenue higher than the increase in cost during this quarter. $25. $2. $15. $1. $5. Subsidy per Passenger -- FY 216 vs. FY 215 $. Third Quarter FY15 $2.12 $23.52 Third Quarter FY16 $2.28 $23.24 Third Quarter FY 216 2-4
Quarterly Service Performance Report % YTD YTD % Operating Data Third Quarter FY16 Third Quarter FY15 Change FY 216 FY 215 Change Passengers 783,194 654,931 19.6% 2,232,517 2,92,491 6.7% Revenue Hours 38,746 28,33 36.8% 15,556 86,772 21.6% Revenue Miles 437,397 33,458 44.1% 1,145,45 967,441 18.4% Farebox Revenue $843,27 $65,955 39.1% $ 2,24,223 $ 1,968,629 12.% Operating Cost $2,628,999 $1,997,142 31.6% $ 7,358,379 $ 6,137,31 19.9% Key Performance Indicators Passengers/Hour 2.2 23.1-12.6% 21.2 24.1-12.3% Cost per Hour $67.85 $7.5-3.7% $69.71 $7.73-1.4% Revenue per Passenger $1.8 $.93 16.3% $.99 $.94 4.9% Cost per Passenger $3.36 $3.5 1.1% $3.3 $2.93 12.4% Subsidy per Passenger $2.28 $2.12 7.4% $2.31 $1.99 15.9% Cost Recovery Ratio 32.1% 3.3% 5.7% 3.% 32.1% -6.6% Third Quarter FY 216 3-1
Quarterly Service Performance Report % YTD YTD % Operating Data Third Quarter FY16 Third Quarter FY15 Change FY 216 FY 215 Change Passengers 24,27 24,35 -.4% 77,281 76,18 1.5% Revenue Hours 9,457 9,79 4.2% 29,732 27,816 6.9% Revenue Miles 12,543 112,56 7.1% 383,387 375,736 2.% Farebox Revenue $133,179 $111,127 19.8% $ 38,181 $ 348,485 9.1% Operating Cost $695,851 $682,887 1.9% $ 2,126,644 $ 2,46,991 3.9% Key Performance Indicators Passengers/Hour 2.6 2.7-4.4% 2.6 2.7-5.% Cost per Hour $73.58 $75.22-2.2% $71.53 $73.59-2.8% Revenue per Passenger $5.5 $4.57 2.3% $4.92 $4.58 7.4% Cost per Passenger $28.75 $28.1 2.3% $27.52 $26.9 2.3% Subsidy per Passenger $23.24 $23.52-1.2% $22.6 $22.32 1.3% Cost Recovery Ratio 19.1% 16.3% 17.6% 17.9% 17.% 5.% Third Quarter FY 216 3-2