Exeter Uiversity of Exeter brach closure 14/06/2018 Help ad support for persoal ad busiess customers Facts are correct as at 09/03/2018
Customer ad Commuity Egagemet followig closure aoucemet We wrote to customers of Exeter Uiversity of Exeter to iform them of the plaed decisio to close the brach o the 14/06/2018. We cotacted the followig orgaisatios ad people i the commuity to discuss the decisio: Be Bradshaw MP Alzheimers Society Age UK Vulerable, elderly & regular customers cotacted Citizes Advice We have had the followig feedback sice we aouced the closure of the Exeter Uiversity of Exeter brach: XX 25 Equiries* 0 Complaits* The mai themes were: Customers have said that the reaso they re uhappy about the decisio to close the brach is they will have to travel further to do their bakig. Here s what we ve said ad doe: Our local brach team have cotacted customers to discuss their idividual circumstaces ad ogoig bakig requiremets, ad have offered help ad support with the most suitable ways to bak i the local area. Customers ca use their debit card to take out cash ad check their balace at the Post Office, ad ca use their pay-i book to make deposits. Busiess customers ca also get coiage. The earest Post Office is Sidwell Street, 0.8 miles from the brach. NatWest Exeter Uiversity of Exeter brach will close as plaed o 14/06/2018. Our brach staff are available to aswer ay further questios that you may have. For ay further questios or cocers followig the closure please cotact your Local CEO: Mark Hambly, 07825 901 877; fm-040070@rbos.co.uk Access to Bakig Stadards NatWest is fully committed to the idustry-wide Access to Bakig Stadards itroduced by UK Fiace i May 2017. This documet provides key iformatio about the actios baks must udertake whe a decisio to close a brach is made. For further iformatio o the Access to Bakig Stadards please visit www.ukfiace.org.uk/high-street-baks-aouce-ew-access-to-bakig-stadard/ *Ay expressio of dissatisfactio about ay aspect of our relatioship with our customers where the complaiat is allegig to have suffered or may suffer fiacial loss, material icoveiece or material loss. *A equiry is ay questio that ca be aswered immediately, at first poit of cotact.
Nearest NatWest braches to bak Brach Address Opeig hours * Wedesday 10am Exeter Exeter Bak 1.6 miles 59 High Street, Exeter, Devo, EX4 3DL Mo to Fri* Sat 9am to 5pm 9am to 3pm Exeter St. Thomas 1.8 miles 18 St. Thomas Cetre, Cowick Street, Exeter, Devo, EX4 1DE Mo to Fri* Sat 9am to 4.30pm 9am to 12.30pm Exmouth 12.0 miles 11 Rolle Street, Exmouth, Devo, EX8 1HH Mo to Fri* Sat 9am to 4.30pm 9am to 12.30pm Busiess customers We have a rage of busiess services available. We are ivestig i automatio i our brach etwork, to improve the pay-i facilities to help our customers with their bakig. Your relatioship cotact will provide you with details of the ivested brach(es) coveiet to your locatio. Busiess customers ca use our mobile app, Baklie or olie bakig to maage their accouts ad paymets, 24/7. There are also courier solutios available to our customers icludig Bak to You, for busiess customers watig to save time visitig a alterative brach, Mobile Brach or Post Office. Speak to your regular poit of cotact to fid out more. Local Post Offices As a NatWest customer you ca get a balace, make withdrawals usig your debit card ad PIN ad pay i cash ad cheques with a pre-prited payig-i slip at ay Post Office. Busiess customers ca also use Post Offices to make cheque deposits ad cash deposits of up to 2,000 with a pre-prited payig-i slip, debit card withdrawals of up to 500. They ca register with their Relatioship Maager for a chage-givig service, omiatig a Post Office of their choice for this service. Stadard charges will apply for busiess customers as if they were usig a NatWest brach. Brach Distace Opeig hours* Sidwell Street 0.9 miles Mo to Su 6am to 11.59pm City Of Exeter 1.2 miles Mo to Sat 9am to 5.30pm (opeig 9.30am Tues) Sylvaia Drive 1.5 miles Mo to Su 6am to 10pm * Please check with your local Post Office to cofirm bakig ope times.
Closest free-to-use cash machies Cash machie There are a umber of free-to-use cash machies withi two miles icludig: Satader, Exeter Uiversity, Devoshire House, Stocker Road, Exeter Cardtroics, The Cooperative, 15 Pesylvaia Road, Exeter Satader, 53 High Street, Exeter Help with bakig queries Your Commuity Baker Ali Erkme is able to provide you with face-to-face support, whether you wat help with everyday bakig or eed a had achievig your fiacial goals. To cotact your Commuity Baker email 07711 762909 or call Aliso.Erkme@atwest.com. Video Bakig Customers ca also use our Video Bakig service allowig you to meet a persoal bakig advisor without havig to visit the brach. To fid out more ad book a appoitmet visit atwest.com/waystobak. Help with bakig olie or o your mobile Our NatWest TechXperts are o had to help you with Olie Bakig i the lead up to the brach closure. So, if you eed a had gettig olie or wat to kow how to use our Mobile Bakig app, just ask. Glossary of terms: Couter trasactio a service activity carried out by a customer i brach with a represetative of the bak e.g. cash deposit, cash withdrawal, cheque deposit. TechXpert experts i brach to support ad educate customers o the use of alterative ways to bak icludig mobile ad olie bakig. Commuity Baker professioally qualified bakers who meet our customers where it s most coveiet for them, supportig their uderstadig of how to maage their fiaces ad explaiig the may ways to bak while offerig help ad advice o olie security ad how to keep their moey safe. Day-to-day bakig customers makig use of i-brach services such as cash deposits, cash withdrawals, cheque deposits. Mobile/olie trasactio a trasfer, paymet or amedmet to a paymet via the mobile app or olie bakig. LCEO a Local Chief Executive Officer is resposible for overseeig ad maagig a umber of braches across a set geographical area. Active customers regularly usig a brach customers who use brach services at least oce a week over a six-moth period. Get Cash a fuctio o our mobile bakig app that lets customers withdraw moey quickly without usig their bak card. Baklie allows customers to maage multiple busiess accouts, see all trasactios i real time ad make secure domestic ad iteratioal paymets. Bak to You a cash collectio ad delivery service available to o-persoal customers.
The way we bak is chagig More ad more people are choosig to do their bakig olie, with our Mobile Bakig app, or over the phoe. It s more coveiet to do it at a time ad place that suits you, rather tha come ito brach. This meas some braches are beig used a lot less tha they used to be. Brach usage is dow 40% sice 2014* 1.1 billio mobile ad olie trasactios i first half of 2017 a icrease of 41% sice the secod half of 2014* Number of customers usig our mobile app up by 43% sice 2014* Mobile trasactios up by 73% sice 2014 with 3,531 logis per miute to our app i Q3 2017* * Data iclusio: Royal Bak of Scotlad, NatWest ad Ulster Bak Norther Irelad. How we decide to close a brach Closig a brach is a decisio we take very seriously. Sice 2012 i Exeter Uiversity of Exeter we have see the followig: l Couter trasactios have reduced by 39% l Oly 4 customers are usig the brach o a regular basis. Of these customers 25% l l also use other braches A total of 4159 customers visited the brach i the last six moths. Of these customers 94% also choose to bak olie, via telephoy or at a ATM We also cosider a rage of local factors over a log period (Jue 2012-2017) How customers are choosig to bak with us How ofte customers are usig the brach ad what trasactios they are doig Impact o customers who curretly use the brach Other optios available to customers icludig olie, mobile, telephoy, Webchat, cash machies, Video Bakig ad everyday bakig services that ca be doe at local Post Offices The proximity of our other braches, icludig our etwork of mobile braches Local trasport routes ad timetables We ll help you with other ways to bak This leaflet outlies your optios whe this brach closes. If you have ay questios, please let us kow ad we ll do all we ca to help.
Other ways to do your everyday bakig Mobile Bakig app Check balaces, trasfer moey betwee accouts Get Cash out usig just your mobile phoe Pay bills, ad other people, up to 250 App available to customers with Olie Bakig ad a UK or iteratioal mobile umber i specific coutries. Get Cash has a maximum withdrawal limit of 130 every 24 hours ( 10 to be available i your accout). To pay bills, someoe ew or pay your cotacts, limits apply ad you eed to be 16 or over. Olie Bakig (persoal ad busiess customers) All the features of Mobile Bakig, plus you ca: Dowload free security software for your PC or Mac See statemets goig back seve years Set up email or text alerts Busiess customers ca also use Baklie to maage multiple accouts Fid out more at atwest.com/waystobak Telephoe Bakig (persoal ad busiess customers) Call 03457 88 84 44 (Miicom 0800 404 6161) Persoal bakig Call 03457 11 44 77 (Miicom 0800 404 6161) Busiess bakig Braille, large prit or audio format? If you d like this iformatio i aother format, call us o 03457 24 24 24 (Miicom 0800 404 6160) Olie Bakig available to customers aged 11 or over with a NatWest accout. Busiess Olie Bakig is available to those aged 18 or over ad have a NatWest accout. There is o mothly charge for usig Olie Bakig, however there are charges for certai trasactios (such as iteratioal trasfers). Calls may be recorded for Telephoe Bakig.