Network Selling Guidance 2014 Period: Feb-Mar 2014 1
2. NETWORK SELLING HOW TO 5
Carrier Preferred Display (CPD) CPD is a feature in Altea to manage flight availability display based on sales priority. Availability display sequence based on CPD setting: 1. Direct Flight GA 2. Connection GA GA 3. Direct Code Share 4. Interline SPA (Special Prorate Agreement) Following in an example of availability network flight CGK-CDG: 6
Codeshare Type of Codeshare Flight: 1.Free Flow / Dynamic Codeshare: Marketing Carrier may sell the seat of the Operating Carrier without any restrictions as long as seats are still available seats 2.Block Space Codeshare: Marketing Carrier may sell the seat of the Operating Carrier with number of seats available in accordance with what is agreed upon in the Agreement 7
Codeshare Characteristics 1. Validity; DOT - Date Of Travel - 6 months (summer and winter). 2. Flight Number GA 9000-9799 and GA9900-9999 3. Single Coupon is allowed for some Codeshare 4. Combination (refers to cat 10 in each rule ID) a) Add on b) End on end c) Any GA applicable RSP 5. Seat Allocation a) Block space (reservation controls by JKTRCGA) b) Free sale (reservation controls by GA s partner airline/operating carrier) 6. YQ Collection; some is collected and some no, depend on the agreement. WHEN issuance ticket codeshare: please wait RLOC from Airline Operating system / VL in order to make sure already get seat confirmation and avoid NO NAME ON THE LIST case. 8
Codeshare... (cont d) Codeshare flight can be identified from the Flight number. It s consisting of 4 digits and begins with "9" (GA9XXX). For example: EY: GA9054 (GA as the Marketing Carrier and EY as Operating Carrier) Airline codeshare list can be viewed using entry: GGAIRGAIET then see CS column. The airline codeshare will have a code: D (Dynamic codeshare) or B (Block Space Codeshare) 9
10 Codeshare... (cont d)
How to issue Codeshare Ticket? Basically the ticket issuance for GA codeshare flights are not much different. But on codeshare ticket, Ticketing Agent MUST read the FARE RULES more carefully before doing reservation and ticket issuance. Rules which must be checked are such as RBD Class, Validity, and Flight Application. 11
Check The Fare Rules Before Create Booking Codeshare Fare Basis usuallly signed with the airline code. For example: YOXEY1 is a One Way Y Class for EY Codeshare Flight JKT-AMS Enter FQN11 to check the Fare Rules of fare basis number 11 12
How to issue Codeshare Ticket?... (cont d) No Steps Entry 1 Check fare FQDAAABBB/AGA 2 Check rules (RBD Class, Validity, Flight Number, VIA ) and agreement (FLT Application rules) 3 Check availability, Day Operating and Connecting Times 4 Segment sell SS FQNLINE NUMBER AN and DO 5 Add Passenger Information NM; APM; APE 6 Ticketing Arrangement and End of transaction TK; ER 7 Check RLOC RLO 8 Price itinerary and create TST FXP (if Auto Pricing) 9 Add payment FP 10 Add received form RF 11 Issue ticket TTP 13
SPA Characteristics 1. Validity: DOI Date Of Issue. Validity ticket will refer to RSP GA validity and DOT will be travel of commence. 2. Flight number: Airline PARTNER FLT NUMBER (E.G: MH.) 3. Can not be single coupon on the ticket, must be combined with GA sectors Commercial pax which pay less 25% 4. Combination: ADD ON, End on End, RSP GA sectors 5. Exception fare types: ID/AD/CG/REDEMPTION FFP or any other 6. No YQ Collection for SPA portion. GA s YQ sector is collected properly. 14
How to Issue SPA Ticket? 1. Find routes and prices SPA with GGAIRGA entry. For example, to know the route and the price of Airline BR SPA, its entry is: GGAIRGABR 15
How to Issue SPA Ticket?... (cont d) Or you can also use the following entry: GO/AIR/GA followed with GO entry. 16
How to Issue SPA Ticket?... (cont d) No Steps Entry 1 Check SPA Route, Fare and RBD GGAIRGAAL 2 Check fare FQDAAABBB/AGA 3 Check rules (RBD Class, Validity, Flight Number, VIA ) FQNFARELINE NUMBER 4 Check availability, Day Operating, and Connecting Times 5 Segment sell SS AN and DO 6 Add Passenger Information NM; APM; APE 7 Ticketing Arrangement and End of transaction TK; ER 8 Check RLOC RL 9 Price itinerary and create TST FXP (if Auto Pricing) 10 Add payment FP 11 Add received form RF 11 Issue ticket TTP 17
How to Issue SPA Ticket with Manual Pricing? Task Entry 1. Create TST manually TTC 2. a. Insert fare basis for GA sector b. Insert fare basis for OC sector TTK/L1,4/BNLEE2MID TTK/L2,3/BNLEE2MIDSPAGAKL 3. Insert NVA and Baggage Allowance information TTI/VXX10JUN/A20K 4. Insert fare calculation TTK/CJKT GA X/AMS KL VIE921.50KL X/AMS GA JKT921.50NUC1843.00END ROE1.000000 5. Update fare element TTK/FUSD3164 6. Update tax element TTK/X120.00YQ/X20.00OP/X3.16SW 7. Update Endorsement Box FESPAGADL 8. Display and check TST TST 9. Insert Form of Payment FPCASH 10. Received from element and ER RFMURNI081234567890; ER 11. Validate information in Ticket TTP/P1/TKT 12. Issue ticket and retrieve TTP/RT 18
3. ADD ON & END ON END RULES 19
Add On Definition: An amount used to construct an unspecified through fare only (Source: IATA). Add on amount cannot be separated on Fare calculation. So, Add On is a value / price used to establish the price at which the sector has not been there. Add On Value should not be separated in the fare calculation. Exchange Add On must be equal to the rate of the combined international sector Example to check the price in USD, Entry: FQDENEDPS / R, USD 20
Add On... (cont d) For example: LOP JKT BKK GA does not have direct flights from LOP to BKK, so the combination of the domestic-international sector: LOP-JKT as "Add On" domestic sector and JKT-BKK as international sectors. If the price of Add On LOP-JKT is USD 100 and JKT-BKK published price is USD 350, then the total price is $ 450 with a fare calculation as follows: LOP GA X/JKT GA BKK 450.00NUC450.00END ROE1.00000 Add On has a rules of RBD combination which can be seen in the fare notes using FQN entry. Applicable Add On rules in GA are as follows: International International Booking Class C Y B/M/K/N/Q/T/V Domestic Add On C Y B *) Add on Base fare follows its international sector base fare. 21
End on End Definition: A Combination of pricing units that are shown separately on the ticket that need not have a common fare break point. (Source: ATPCo) So, End on End is a segment which is combined of Add On and international sectors. End on End Exchange rate should be equal to the combined rate of the international sector (for example check the price in USD, Entry: FQDENEDPS / R, USD). 22
End on End... (cont d) For example: ENE DPS JKT x/auh LON GA does not have direct flights from ENE to LON, so the combination of the domestic-international sector: ENE-DPS as "End on End", DPS-JKT as "Add On Domestic" and JKT-LON as international sectors using codeshare flights with EY. End on End fare is calculated from the valid normal price in USD both for One Way or Round Trip. Here's the example: 23
4. OTHER CARRIER TICKET HANDLING 24
Other Carrier Ticket GA Sales Office cannot revalidate Other Carrier ticket with GA sector if any changes made (re-schedule or re-route). If any changes made to Other Carrier ticket with GA sector, GA Sales Office should re-issue the ticket (GA sector only). 25
How to Display or Check STATUS of Other Carrier Ticket TWD/TKT599-2400010377 TKT-5992400010377 RCI- 8M LOC- OD-CGKCGK SI- FCMI-9 POI-RGN DOI-14JAN14 IOI-00000011 1.CASEFOUR/MR ADT S I 1 OCGK GA 826 B 21JAN0835 OK YIF O 29MAR 30K 2 XSIN 8M 232 Y 21JAN1325 OK YIF O 29MAR 30K 3 RGN ARNK 4 OBKK GA 865 B 23JAN0635 OK YIF O 29MAR 30K CGK FARE F USD 1603.00 EQUIV MMK 1575749 TOTALTAX MMK 157970 TOTAL MMK 1733719 /FC JKT GA X/SIN 8M RGN M862.50/-BKK GA JKT740.00NUC1602.50END ROE1.000000 FE NOENDO/VLD 8M-GA OPTD FLTS ONLY FP CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX > > TWH/XT Display extended ticket to check the ACTUAL ticket status EXTENDED E-TICKET HISTORY FOR TKT : 5992400010377 ** 00 ** 14JAN14 0522Z : ISSUE ORG : 8M IATA-00000011/RGN001 LOC-RGN AUTH-11 CPN S FRM/TO FLT CL DATE TIME ST FARE BASIS S I NVB NVA BAG 1 O CGKSIN GA 826 B 21JAN14 0835 OK YIF O 29MAR14 30K 2 X SINRGN 8M 232 Y 21JAN14 1325 OK YIF N 29MAR14 30K 4 O BKKCGK GA 865 B 23JAN14 0635 OK YIF O 29MAR14 30K 26
How to Gain Coupon Control? Display ticket with TWD entry Enter: TWA/GAC/E1 to gain coupon control For further explanation, enter: HE TWA 27
Thank You... In the case that you have further inquiry, kindly send email to: helpdesk.pss@garuda-indonesia.com Dengan SUBJ : Network Selling 28