Product News A Newsletter for Amadeus users in the Indian subcontinent Issue 2, 2005 Focus on Amadeus Insurance Amadeus Insurance enables a travel agent to book insurance products such as cancellation, luggage, assistance and multi risk insurance. Contents: Amadeus Insurance Amadeus Vista News from the world of ticketing Product Talk Air Sahara on Amadeus e-ticketing
2 Product News Ensure yourself through Amadeus Insurance Amadeus Insurance enables a travel agent to book Insurance products such as cancellation, luggage, assistance, and multi risk insurance. Using the Amadeus Central system, requests for Amadeus insurance are sent to a host system, that returns the premium price and books the policy. USP s Of this product are: 1. Integration into Amadeus PNR 2. Just few entries and an insurance is booked 3. GUI version and Cryptic available in Vista. 4. No Internet connection required Tasks that can be undertaken 1. Display a list of providers with whom you have an agreement. Entry IL 2. Display a list of Amadeus Insurance products relevant to a provider. Entry IIBAL-for Bajaj Allianz, IIAIGfor Tata Aig, IIICI-for ICICI, IICMS-for Cholamandalam. 3. Display the features pertaining to a particular product of a provider. Entry IF 4. Confirm a sale after completing all aspects of a PNR Segment No/HK e.g. 2/HK 5. Display and print an Amadeus Insurance certificate. We have currently 4 Providers online on us: 1. TATA AIG - (Offering Annual plans based on per trip limit / short term plans (Silver, Gold or Platinum) for individuals for both Including America and Excluding America. 2. BAJAJ ALLIANZ - (Offering student plans / plans for senior citizens / short term plans / annual plans for individuals and family plans. 3. ICICI - Offering annual plans based on per trip limit / family plans / short term plans for individuals/student plans including and excluding America. WHATS NEW 4. Chola Mandalam has revamped their product structure and have come up with - (annual plans / short term plans, family plans and student plans for (Excluding and Including America and for Asia Pacific excluding Japan. For further details contact: ddasgupta@amadeus.co.in SOME POINTS TO REMEMBER Incase an access has been revoked and you don t get to see the access of the insurance provider which you are online with when you do an IL entry-please CONTACT PROVIDER Please ensure that the insurance PNR is complete in all aspects- Having both confirmation number as well as the Amadeus PNR. No cancellations can be done in the Amadeus system after an insurance segment is confirmed. Please contact the provider directly for cancellations.
Product News 3 What s new with Amadeus Vista? Vista 2.2p212 is the latest version of the Amadeus browser based point of sale solution for travel professionals New features and implementations: Users can easily create documents composed of different Amadeus displays or a combination of free flow text and Amadeus displays and send them by email. 4. Amadeus Vista now supports Windows XP SP2 5. You can now update the Validating airline (FV), Form of payment (FP), Commission (FM), Tour code (FT), Endorsement (FE), Original issue (FO) elements directly from the TST display. 1. Integration of Live Chat in the vista command page Agents requiring help desk assistance can simply click on the icon and get connected to a help desk executive immediately! No cost and no time lost! 2. Sell the World with Amadeus Vista Visit the Amadeus India website www.amadeus.co.in to experience the Amadeus Vista Sell the World campaign. You can view a demo, request for a sales visit or just go through the product features by clicking on the Sell the World campaign 3. E-Mail & Itinerary Script Integration Experience the ease of sending out itineraries in foreign languages through the graphical Email script integration. Caution: Pay attention to the Last Date to Ticket (LD) indicator on the cryptic TST screen. This tells you the last date by which you must issue the ticket. This indicator does not appear yet on the graphic TST 6. Migration of TEMPO HOST KEYS into VISTA SMART KEYS It is now possible to export the Host Keys from your Tempo environment as Smart Keys into your Vista terminal. Makes the migration to vista even more fluid! For more details about Amadeus Vista, please contact schadha@amadeus.co.in
4 Product News News from the world of Ticketing 1. IATA India starts the all India Domestic BSP pilot with all major domestic airlines effective 01May05 2. LH removes the FOID restriction on travel to Scandinavian sectors - for more details see the HEETTLH pages and GGAIRLHETKT page 3. CANN transactions in e-ticketing no longer cause a decrement in the airline ticket quota table 4. Sri Lanka goes online with full fledged BSP operations effective 1st July 2005 5. New e-ticketing Airlines Cathay Pacific, Virgin Atlantic, Sahara and Japan Airlines are the latest airlines to join the Amadeus bandwagon of electronic ticketing. It can now be displayed in the TGETD-IN pages where all the e-ticket airlines are listed AA AC AF AZ BA BD CI CO CX DL HR JL KL LH LX QF SQ S2 UA US VS > In case the airline is prohibited for ticketing/eticketing in your agency, contact the airline for authorisation. 6. Ticket Limits In case of delays in ticket quota updates, ask the airline for the request id number. Our helpdesk can advise you the exact status of your request based on the request id 7. PLUS E-TICKET Amadeus +e-ticket is a graphical application that runs on the front office products like Protempo or Vista. This script based product checks the presence of mandatory ticketing elements and automatically issues a ticket. For more details please contact amadeus products or email at: charu@amadeus.co.in Important guidelines regarding e-ticket refunds 1 Automated refunds should be processed only by trained personnel. It is important to remember that e-ticket refund status R cannot be reversed once the refund processing has started. 2. Display the electronic ticket you want to refund by the TWD entry. Use the TWREF entry to start the refund processing. Update the RAF charges or other penalties as required. The TRFP entry must be done to complete refund processing. Without this the refund will not get registered. 3. To cross check that the ticket has been refunded, look up the TJQ report where the transaction code for the ticket should show as RFND 4. Electronic tickets issued on Amadeus should be refunded through automated refunds process on Amadeus only. 5. In case the airline has issued any specific guidelines towards e-ticket refunds, please adhere to them while processing the refund. Important Enhancement: Itineraries with upto 60 taxes can now be priced! You can now auto price itineraries that contain more than 15 taxes and upto a maximum of 60 taxes and issue their corresponding tickets! This implementation represents a significant improvement in agent s productivity and avoids errors. Such itineraries can now be issued automatically either as e-tickets or as paper tickets, provided their fare calculation fits within the limitation enforced by IATA. NEW Domestic Airlines like Air Sahara join Amadeus e-ticketing for Indian Domestic sectors (Details on page 6)
5 Product News Product Talk Mr. K.V. Abdul Nazar, Managing Director, Akbar Travels of India (Pvt) Ltd., based in Mumbai has carved a niche for himself in the industry. He took time out to share his views with Amadeus on Product Talk. Q: How has Amadeus helped you in extending your reach in the industry? Over the past 14 years, Akbar Travels has steadily climbed the ladder to reach the pinnacles of success and is recognized as the largest consolidator in the country. Our partnership with Amadeus has helped us to automate all our 25 IATA Branches and satellite offices. Q: Tell us in few words how the Amadeus products have aided you in enhancing your business? There are many ways we benefit out of the wide range of products offered by Amadeus. Amadeus Vista: The latest version of Amadeus Vista helps us to locate Hotel Multimedia and Maps. PNR SMS: Helps us to update the clients even when they re on the move. It s a great product where not only the PNR but also a host of services can be displayed. Checkmytrip.com: Helps the clients to login on the worldwide web themselves, which keeps them well informed of the updated itinerary and other important information. Toll free number: The local support provided to us with the Amadeus toll free number 1600 111 200, makes the customer support just a call away. On the other hand Amadeus Non-Air products like Amadeus Insurance, Net Trans and Res4.com highly compliment today s scenario since these focus on non-air products which is where we as travel agents can gain a lot. We need Mr. K.V. Abdul Nazar Managing Director Akbar Travels India (Pvt) Ltd. to adhere to these with the changing times, as we need to transform from a ticketing agent to ONE SHOP STOP for our customers. The value addition brought about by Amadeus has turned us into a Travel Solution Provider from a Travel Agency; its continuous emphasis on technology enhancements has provided us a great value proposition. Q: What is that one key factor from Amadeus that has helped you secure your business? One third of our business is being done on Air India. Now with Air India participating on the Amadeus Access Sell, we re looking forward to increasing our profita-bility and enhancing our market share. Qatar Airways and many other key airlines that we sell on Amadeus like Ethiad, Qantas, British Airways are SYSTEM USER AIRLINES of Amadeus and this concept (a USP of Amadeus) is exploited by all our offices to the greatest extent. Q: What has been the corporate philosophy of Akbar Travels? No reward can be greater than a satisfied smile of the customer. This corporate philosophy propels us to set for ourselves higher standards, and consistently achieve the unparalleled distinction of being crowned as the leaders in the travel industry! Volumes and unmatched service levels enhanced by technological advancements offered to us in packages by a major CRS like Amadeus strengthen our relationships and ties in the tourism industry.
6 Product News Air Sahara allows e-ticketing exclusively on Amadeus e With effect from 08 September 2005 you would be able to issue electronic tickets on Air Sahara (S2) for the domestic sectors which are flagged with E indicator on the S2 flights. This facility is for agencies which are in the domestic BSP plan. Please refer HEETTS2 for more details. For further information please contact your nearest Amadeus office or e-mail at: swati@amadeus.co.in AGENT NET The web platform that serves as a meeting ground between suppliers and agencies. USP s of this site Easily accessible and gives the latest updates on supplier specials, promotions and travel news for your customers Agent Net has a single login connecting to Vista, Learning City, Cruise, as applicable You can have your company page posted on Agent Net which can viewed globally, with a link to your website and see your sales soar...!! For user id password to access this site, please contact products department or email at: ddasgupta@amadeus.co.in LEARNING CITY For Learning City User ID password refer to GGAMAINALC page on the central system. Congratulations to our agents in Delhi, Mumbai and Dhaka, who lead in the number of users enrolled! To enrol yourself as a user, follow the guidelines on GGAMAINALC WEB REGISTRATION FORM For enrolling yourself for a training session log on to www.amadeus.co.in and access the training registration form under the section about us. Amadeus Offices in the Indian Subcontinent New Delhi D-4/4, Vasant Vihar, New Delhi - 110057 Tel: +91 11 51663300 Fax: +91 11 26144161 Agra Tel: +91 562 2226136 Ahmedabad Tel: +91 79 6440639 Fax: +91 79 6447241 Bangalore Tel: +91 80 5591095 Fax: +91 80 5091165 Calicut Tel: +91 495 2727698 Chandigarh Tel: +91 172 711332 Fax: +91 172 703713 Chennai Tel: +91 44 28526233 Fax: +91 44 28555926 Cochin Tel: +91 484 2358870 Fax: +91 484 2370872 Coimbatore Tel: +09842270740 Colombo Tel: +94 1 321194 Fax: +94 75 342007 Dhaka Tel: +880 2 8613391 Fax: +880 2 9346177 Goa Tel: +91 832 2437409 Fax: +91 832 2423306 Guwahati Tel: +91 361 2665875 Fax: +91 361 2662509 Hyderabad Tel: +91 40 23212681 Fax: +91 40 23210176 Indore Tel: +91 731 2566681 visit us at : www.amadeus.co.in Jaipur Tel: +91 141 2365100 Fax: +91 141 2365300 Jalandhar Tel: +91 181 2457352 Fax: +91 181 2459289 Kanpur Tel: +91 512 2312445 Fax: +91 512 2310533 Kathmandu Tel: +977 1 4422873 Fax: +977 1 4418832 Kolkata Tel: +91 33 22805320 Fax: +91 33 22806904 Lucknow Tel: +91 522 2286137 Fax: +91 522 2286135 Mangalore Tel: +91 824 2446493 Fax: +91 824 2440536 Mumbai Tel: +91 22 24960708 Fax: +91 22 24975510 Pune Tel: +91 20 26126295 Fax: +91 20 26059133 Thiruvananthapuram Tel: +91 471 2466385 Fax: +91 471 2479821 Trichy Tel: +91 431 2400233 Vadodara Tel: +91 265 2338357 Fax: +91 265 2337043 Varanasi Tel: +91 542 2501483 Fax: +91 542 2347955