A COMPARATIVE STUDY OF EMPLOYEES JOB SATISFACTION IN V.O.CHIDAMBARANAR AND CHENNAI PORT TRUSTS INTERVIEW SCHEDULE Part -I Personal Profile 1. Age A) Below 30 years B)30-40 years C)40-50 years D) Above 50 years 2. Gender A) Male B) Female 3. Marital Status A) Married B) Unmarried C) Widow D) Widower 4. Educational Qualification A) School Level B) Graduate C) Post-Graduate D) Diploma/ITI E) Professional 5. Category A) Class I B) Class II C) Class III D) Class IV 6. Monthly Income A) Rs.20,000- Rs.30000 B) Rs.30,000-Rs.40,000 C) Rs.40,000 Rs. 50,000 D) Above Rs.50,000 7. Which department you are working in? A) Finance B) Administration C) Medical D) Mechanical & Electrical Engineering E) Civil Engineering/ Materials Management F) Marine G) Traffic H) Vigilance 8. Experience A) Below 5 years B) 5-10 years C) 10-15 years D) 15-20 years E) Above 20 Years
9. HR Policies and Procedures Part II Factors of Job Satisfaction Factors nor satisfied 1 Recruitment Procedure 2 Selection Process 3 Training Scheme 4 Transfer Policy 5 Promotional Policy 10. Non- Financial Benefits Factors nor satisfied 6 Housing Facilities 7 Medical Facilities 8 Educational Facilities 9 Transport Facilities 10 Recreational Facilities 11 Canteen Facilities
11. Financial Benefits Factors nor satisfied 12 Salary 13 Bonus 14 Provident Fund 15 Gratuity 16 Loans and Advances 17 Fringe Benefits 12. Working Environment Factors nor satisfied 18 Lighting 19 Ventilation 20 Temperature 21 Humidity 22 Sanitation 23 Cleanliness 24 Noise
13. Welfare Amenities Factors nor satisfied 25 Drinking Water Facilities 26 Rest Room Facilities 27 Safety Measures 28 Dining Hall 29 First Aid facilities 14. Growth Prospects Factors nor satisfied 30 Opportunities to learn 31 Given enough authority to do work 32 Continuously upgrading my skills 33 Ample opportunities for promotion 34 Able to use my skills fully
15. Opinions about Training. Statements nor 35 Training helps in learning 36 Adequate training is given 37 Periodical training is provided 38 Trainer is friendly 39 40 41 42 43 Training programme is effective Training programme is adaptive Training helps to grow Training modules are related to my job Training aids are easy to understand
16. Job Enjoyment and Job Identification Statements nor 44 I like my job 45 46 47 I identify with my present job I find my job is interesting I feel happy about my job 17. Relationship with Superiors Statements nor 48 My superior treats me friendly 49 My superior treats me fairly 50 My superior ask me for my fair input to help make decisions 51 There is adequate communication between me and my superiors 52 I receive adequate support from my superior 53 Recognition from my superiors are satisfactory
18. Relationship with Co-workers Statements nor 54 My co-workers are cooperative 55 I am happy with my coworkers 56 My co-workers share the work with one another 57 My co-workers provide suggestion relating to my work. 58 Relationship with coworker is friendly. 19. Relationship with Subordinates. Statements nor 59 My subordinates are friendly 60 They are co-operative 61 They give team spirit 62 63 64 65 There is adequate Communication between me and my subordinates I recognise my Subordinates I ask for suggestions from subordinates to carry out assignments I help subordinates over come problems related to their tasks
20. Workers Participation in Management Statements nor 66 I am able to take part in planning of own work 67 I can apply own ideas in work 68 I feel encouraged to come up with new things 69 Different opinions in our department are welcome 70 Ideas and suggestions given by employees are acknowledged by Management 71 My superior promotes open Communication.
PROFILE OF V.O.CHIDAMBARANAR AND CHENNAI PORT TRUSTS There are two major ports in Tamil Nadu namely V.O. Chidamaranar and Chennai port trusts. These are main major ports in India. Both port trusts have more than 100 years of tradition. The ports play an important role in the economic development of the country and help to the growth of international trade. In recent years, due to liberalization and globalization these ports have experienced tremendous change and growth in its sector. Hence, an attempt has been made to describe the existing profiles of V.O.Chidambaranar and Chennai port trusts in terms of their topography, area, organizational structure, educational institutions and hospitals to serve as a source for the study. PROFILE OF V.O.CHIDAMBARANAR PORT TRUST V.O.C. port, also known as V.O. Chidambaranar port, is located on the east coast of India at Tuticorin, Tamil Nadu. It is managed by the V.O. Chidambaranar Port Trust. The port is one of the 12 major ports of India and was declared as a major port on July 11, 1974. It is the second-largest port in Tamil Nadu and fourth-largest container terminal in India. V.O.C. port is the third international port in Tamil Nadu and it s an all weather port. 1 On 1st April 1979, the erstwhile Anchorage port / Minor port and the newly constructed harbour were merged into an Integrated Port Trust under the Major Port Trust Act 1963. From then on, V.O.C. port has had two operational wings: 1 www.sourcewatch.org
Zone 'A' comprising of the new major port and Zone 'B' representing the old anchorage or minor port 2. V.O.C. port is an artificial deep-sea harbour. It is the best port for maritime trade and pearl fishery on the Bay of Bengal. The port is one of the beautiful sea gateways of India from Tamil Nadu State. V.O.C. port is the southern most port of India and was declared as the tenth major port of the country. The port handles diversified traffic though thermal coal and petroleum, oil and lubricants (POL) products are its most important cargo. It depends mostly on coastal import of thermal coal from Haldia for the Tamil Nadu Electricity Board (TNEB) plant at Tuticorin. Container traffic is also picking up at the port. The port is ideally located for development as a container transshipment centre, particularly between USA and Europe and the Bay of Bengal. V.O.C. port is the only port in the world which has both anchorage facilities as well as alongside berths, built on modern lines, in one and the same port, making it possible for the port to handle ships of any draught or size 3. The hinterland of the port covers the southern most part of the state of Tamil Nadu, enveloping an area of 44,000 square kilometers spread over the districts of Tuticorin, Tirunelveli, Kanniyakumari, Ramanathapuram, Pudukottai, Madurai and Trichy. The port s hinterland hums with industrial activity. Port based industries like 2 3 Sasikumar, R., Planning and Operations Problems of Indian Major Ports with Special Emphasis on Cochin Port, Ph.D., thesis, Cochin University of Science and Technology, 2014, p.37. Sarkar and Kakali, The Port System in India: An Analysis of the Hierarchical Charges and Port Performance, Ph.D., Thesis, Jawaharlar Nehru University, 2014, pp.15-16.
Southern Petrochemical Industries Corporation, Tuticorin Fertilisers Ltd. are some of the industrial units served by the V.O.C. port 4. On 19.02.2011, the Tuticorin port was renamed as V.O.Chidambaranar port trust to honour the great freedom fighter V.O.Chidambaranar 5. V.O.C. port trust is provided with the facility of floating cranes for handling the cargo vessels from the year 2014-15 6. The port has handled 32.41 million tonnes of cargo during the financial year 2014-15 of which the share of coal is 13.80 million tonnes and containers 11.03 million tonnes. Since its declaration as a Major Port in 1974, the port capacity has grown significantly keeping in pace with the industrialization in and around Tuticorin and the increasing export and import traffic. In 2015, 14,330,212 tonnes of import is handled and 6,121,302 tonnes of export is handled by V.O.C port trust 7. Topography Location Entrance Channel Turning Circle Latitude 8 0 4730 N Longitude Length (meters) Minimum depth (meters) 78 0 12 15 E 2400.00 12.50 (10.70 m Draught) Minimum width (meters) Number Diameter (meters) Type of dock /port 1524 m 1 488.0 m Artificial 4 5 6 7 Sarkar and Kakali, Op.cit., pp.53. Jeyakumari, M., Export and Import Performance of Major Ports in Tamilnadu, Ph.D., thesis, Manonmaniam Sundaranar University, 2012,p.53. V.O.C Port Trust Annual Report 2011-2012. www.ipa.com Indian Ports Association
Area Zone A Water spread Land area : 960 Acres (or) 388.80 Hectares : 2075.22 Acres (or) 839.81 Hectares Zone B Water spread : 36.31 Acres or 14.70 Hectares Land Area Inside the port : 20.75 Acres or 08.40 Hectares Outside the port : 338.99 or 137.18 Hectares 8 Organisational Structure Organisational structure of V.O.C. port trust Chairman Deputy Chairman Secretary FA & CAO Traffic Manager Chief Engineer Chief Mechanical Engineer Deputy Conservator Chief Medical Officer Chief Vigilance Officer Admin Finance Traffic Civil Mechanical Marine Medical Vigilance Source: www.vocport.gov.in 8 V.O.C. Port Trust Annual report 2011-2012
Classification of employees a) Class I - posts carrying a pay in a scale of pay, the maximum of which is more than Rs.14,600 in the revised pay structure. b) Class II - posts carrying a pay in a scale of pay, the maximum of which is more than Rs.11,975, but more than Rs.14,600 in the revised pay structure. c) Class III - posts carrying a pay in a scale of pay the maximum of which is more than Rs.7,330, but not more than Rs.11,975 in the revised pay structure. d) Class IV - posts carrying a pay in a scale of pay, the maximum of which is Rs.7,330 or below in the revised pay structure 9. Hospital The port has a hospital in the Harbour Estate and a dispensary at Tuticorin town to meet the need of port employees and their families. The services of the hospital are also extended to retired employees and their spouse. Port has also several approved higher referred hospitals for super speciality services. Educational institution In order to meet the educational needs of the children of the employees of the port, the following schools are established by port trust. Harbour Nursery School J.I. Coilpillai Memorial Harbour Primary School J.I. Coilpillai Memorial Harbour Hr.Sec. School Dr. B.R. Ambedkar Memorial Harbour Matriculation School. 9 www.vocport.gov.in
Grievances Every Wednesday 4-5 pm is followed as grievance settlement day. Mostly the grievances are settled by that head of the departments. If it is not settled then deputy chairman and then chairman interfere to settle it 10. PROFILE OF CHENNAI PORT TRUST Chennai port is formerly known as Madras port. Chennai port is the one of the oldest ports of India and the second largest port in the country. Chennai port is also the largest port in the Bay of Bengal and a hub port for cars, big containers and cargo traffic in the east coast of India. Chennai port handles a variety of cargo containers, automobiles, coal, fertilizers and petroleum products. Chennai port terminals have lighthouses around, Intra port connectivity, pipelines and railway terminus 11. The port is over 125 years old, although maritime trade started way back in 1639 on the local sea shore. It is an artificial and all-weather port with wet docks. It was a major travel port before becoming a major container port. It is a substantial reason for the economic growth of Tamil Nadu, especially for the manufacturing boom in South India, and has contributed to the development of the city. From handling a meagre volume of cargo in the early years, consisting chiefly of imports of oil and motors and the export of groundnuts, granite and ores, the port has moved towards handling 60 million tonnes of cargo in recent years. An ISO 14001:2004 and ISPS-certified port, its container traffic crossed 1 million twenty-foot equivalent units (TEUs) for the first time in 2008. The port is currently ranked the 86 th largest container port in the world and is expanding in the coming years with the capacity 10 11 V.O.C. Port Trust Annual Report 2011-2012. www.walkthroughindia.com
going up to 140 million tonnes per annum. Chennai port has been transformed into a main line port having direct connectivity to more than 50 ports. Chennai port has contributed to the industrial development of the city and adjoining hinterland, as was the case of Mumbai and Calcutta ports. The hinterland covers the southern districts of Tamil Nadu such as South Arcot, Tanjore, Thiruchirapally, industrial areas of Coimbatore town and parts of southern Andhra Pradesh upto Vijaywada. The hinterland of Chennai port is highly industrialized. The immediate urban hinterland has refineries, chemical industries, thermal power plants and heavy industries. The container terminal backed by nearby Internal Container Depots (ICDs) serves the volume addition industries and the export/import of high value goods from Bangalore, Vijawada, Hyderabad, Chennai and Coimbatore urban manufacturing industries 12. Traffic in Chennai port increased by about fifteen times over forty years from 1951-52 to 1997-98. As container traffic in Chennai port was going up from year to year, the port developed a fully equipped modern container terminal. It is expected that with further facilities being made available, the port will be able to attract much more container traffic than what it is getting now. The port is also trying to develop the container terminal as transshipment point for the other Indian ports 13. Consequent to the renaming of the city of Madras as Chennai with effect from 30.9.1996, the Madras Port Trust has been renamed as Chennai Port Trust. The Chennai port is one among the major ports having terminal shunting yard and running their own railway operations inside the harbour on the East Coast. The 12 13 Sarkar and Kakali, The Port System in India: An Analysis of the Hierarchical Charges and Port Performance, Ph.D., Thesis, Jawaharlar Nehru University, 2014, pp.53-54. Ibid., pp.12.
port is having railway lines running up to 68 kms and handles 25% of the total volume of the cargo, 4360 rakes (239412 wagons) during 2009-10. Chennai port handled 3.96 million tonnes of cargo for the month of August 2015. The port has three docks, 24 berths and draft ranging from 12 to 16.5 meters. The long term plan for Chennai Port envisages that the port will mainly handle 4C s such as Containers, Cars, Cruise and Clean Cargo 14. Topography Location Entrance Channel Turning Circle Latitude Longitude Length (meters) Minimum depth (meters) Minimum width (meters) Number Diameter (meters) Type of dock /port 13 0 06 N 80 0 18 E About 7000 m Inner channel 18.6 m below CD Outer channel 19.2 m below CD Gradually increases from 244 m to 410 m at the bent portion then maintains a constant width of 350 m 1 (Outer harbour) 548 m All weather artificial harbour with one outer and one inner harbour with a wet dock and a boat basin with round the clock navigation facilities Area Water Area 420.00 acres (169.97 hectares) Land Area 586.96 acres (237.54 hectares) 14 www.chennaiport.gov.in
Organisational structure Organisational structure of Chennai port trust Board of Trustees Chairman General Admini stration Materials Management Division (M & EE) Mechanical & Electrical Engineering Source: www.chennaiport.gov.in Vigilance Marine Finance Traffic Medical Employees classification Class I - posts carrying a pay in a scale of pay from Rs. 20,600 to Rs. 73,000 Class II - posts carrying a pay in a scale of pay from Rs. 16,400 to Rs. 40,500 Class III - posts carrying a pay in a scale of pay from Rs.9,000 to Rs. 32,400 Class IV - posts carrying a pay in a scale of pay from Rs. 7,800 to Rs. 15,800 Educational institutions With a view to provide better educational facilities to the children of the employees of the trust, the following schools are established by port trust. Chennai Port and Dock Educational Trust s Higher Secondary School with English / Tamil medium.
Hospitals The Main Hospital in Spring Haven Road has in-patient facilities for 125 beds. There are two peripheral out-patient blocks at Diabetic Speciality Centre and Tondiarpet Housing Colony which takes care of out-patient cases. A fully equipped intensive care unit and modern fully equipped laboratory is available for the benefit of the patients. Referral services are also available to patients at 29 empaneled hospitals in Chennai. Grievances Every Monday 3-4 pm is followed as grievance settlement day. Mostly the grievances are settled by that head of the departments. If it is not settled then deputy chairman and then chairman interfere to settle it 15. CONCLUSION V.O.C. port trust is an artificial deep sea harbour. It has been a centre for maritime trade and pearl fishery for more than a century. Chennai port is the third oldest major port and all weather artificial harbour. It is an emerging hub of east coast of India. It is rendering services more than a century to the nation s maritime trade. Both port trusts play an important role in our economic development and also contribute more for our nation s growth. 15 Chennai Port Trust Annual Report, 2011-12.