West Midlands Travel Trends

2 13 West Midlands Travel Trends

Contents ACHIEVEMENTS A summary of achievements during 213. REGIONAL POPULATION AND ECONOMIC TRENDS Information on selected topics affecting transport trends. PATRONAGE AND FARES Trends in patronage for bus, rail and Metro. BUS SERVICES Bus Infrastructure; Bus Operators; subsidised Bus Network information for the West Midlands. METRO SERVICES Information on the Metro system in the West Midlands. RAIL SERVICES Information on local rail services. MODAL SPLIT Trends in volumes and type of traffic in central areas of the West Midlands. CUSTOMER SERVICES Communications received by Centro concerning public transport. ENVIRONMENT Increasing the environmental well-being of the West Midlands. CO2 SUSTAINABLE TRAVEL Initiatives undertaken by the Sustainable Travel Team. CYCLING & WALKING Initiatives undertaken by the Cycling & Walking Team.

Achievements Responsible for the delivery of public transport in the West Midlands, Centro (the West Midlands Integrated Transport Authority) aims to create a world class public transport network delivered by a best in class organisation. We represent the seven Metropolitan District Councils of the West Midlands: Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall and Wolverhampton. In partnership with the Districts, bus, rail and Metro operators and the public and private sector, Centro is working to ensure everyone benefits from an effective transport system that meets the economic and environmental needs of the region, as well as providing access to jobs, finding innovative ways to help reduce congestion and offering seamless connectivity for people and goods to UK and overseas markets. Centro leads the co-ordination and development of a public transport system for over 335 million passenger journeys a year. The importance of excellent transport links is integral to the West Midlands ambitions for regeneration and economic growth, ensuring it is competitive on a global level. Centro s achievements during the last 12 months are highlighted in the following factsheet, demonstrating our commitment to our world-class Vision, to ensure that everyone benefits from a safe and effective transport system which helps business and supports regeneration. Geoff Inskip - Centro Chief Executive Councillor John McNicholas - Centro Chairman Improved Services As Solihull Signature Services Get Re-Launch More frequent buses and improved through-journeys were introduced for passengers following a review of services in south Solihull. Knowle and Dorridge to Solihull Station. The improvements were made following extensive public consultation with parish councils and residents associations. Patronage has increased by more than 4% since it launched and customer satisfaction is the highest in any area of the West Midlands at over 9%. Centro And NXWM Sign 81M Deal To Transform Bus Travel The latest smartcards and hundreds of new buses form part of a wide-ranging transport package worth more than 8 million that is transforming bus travel in the West Midlands. Partnership Plus a new agreement between Centro and National Express West Midlands (NXWM) will see improved infrastructure in Coventry and Wolverhampton city centres, as well as the introduction of the Swift smartcard on to the NXWM network, allowing all ticket deals to be loaded on to the card. The two year agreement builds on improvements delivered by previous partnerships. It comprises 3 new buses, including 15 electric-hybrids, more Real Time Information at bus stops and extra on-bus cleaners. The previous Transforming Bus Travel 2 partnership achieved 1% of its objectives including the introduction of a smartphone app, delivering the region s first green hybrid buses and increasing the number of ticket inspectors on the bus network. Dozens Of Businesses Sign Up To Carbon Busting Scheme Dozens of the region s biggest employers signed up to a free scheme to shrink their carbon footprint by helping employees travel in greener ways. The Signature network, which operates throughout the Meriden Gap between Birmingham and Coventry, underwent a review following its launch in 21 and the successful service has been extended. The Signature bus services, operated by Diamond, have the latest environmentally friendly Euro 5 low emission engines, high-quality leather seats, CCTV and free wi-fi so passengers can access the internet on the move. Improvements include better frequency of buses as well as shorter journey times and new links from Balsall Common,

Centro and the West Midlands Districts are supporting businesses with grants of up to 1, to help staff take greener forms of travel to work as part of its Smart Network, Smarter Choices project. fastest route between two locations for people travelling by bus, train or tram. The planner allows users to map their trip by entering cities, postcodes or places of interest. Grants will be provided to match money invested by organisations choosing to install green travel equipment such as secure bicycle storage or Real Time Information screens. Each company receives free bespoke travel plans drawn up for employees to help inform them of the options available to them if they choose to leave the car behind. More than 5 businesses have joined up to the scheme including Birmingham Airport, Coventry s Arena Retail Park, Walsall Football Club and Solihull shopping centre Touchwood. The project aims to reduce congestion among these routes to help boost the economy, cut carbon emissions and connect residents to jobs. Centro Welcomes Funding For Midlands Schemes In Government s Rail Spending Plans Centro welcomed the Government announcement of millions of pounds of investment in the Midlands rail infrastructure. A 9.4bn programme of improvements by the Department for Transport under the High Level Output Specification programme (HLOS) between 214 and 219 includes the electrification of the Chase Line between Walsall and Rugeley, a scheme Centro has calculated is worth 113 million to the West Midlands economy and will generate 1,37 jobs. The Leamington Spa-Coventry-Nuneaton line will also be electrified while the Birmingham-Tamworth line will be upgraded with improved signalling. The Leamington Spa-Coventry-Nuneaton line will form part of an Electric Spine high capacity passenger and freight electrified corridor. This will run from the south coast through Oxford, Bedford and via the Midland Main Line to the East Midlands and South Yorkshire, with a link from Oxford to the West Coast Main Line via Leamington- Coventry-Nuneaton. The electrification of the route between Walsall and Rugeley will enable a half-hourly service to operate on the Chase Line cost-effectively, improve connections for passengers changing at Rugeley Trent Valley for services to Stafford, Lichfield and London and create a new electrified route between the West Midlands and the North West, relieving capacity on the current New St Wolverhampton Stafford route. West Midlands Passengers Set To Benefit From Journey Planner An innovative online and mobile tool has been created to give passengers tailored information on travelling around the West Midlands using public transport at the click of a button. Centro s Network West Midlands journey planner plots the An App version called NetNav is available for Android SmartPhones with an iphone version currently under development. The development comes as part of a 1 million passenger information programme. Further updates and improvements, including Real Time Information, will be added to the site and app over the coming months, with the aim of making travel information even more accessible and easy to understand. Rail Passengers Now Able To Help Police Beat Anti-Social Behaviour Using Text Hotline Rail passengers in the West Midlands now have the opportunity to instantly and anonymously report anti-social behaviour after a successful campaign has been extended to the rail network. The See Something, Say Something scheme now includes the region s rail network. Passengers can text information directly to police and transport chiefs, helping them to crack down on anti-social behaviour across all three modes of transport. Thousands of bus and Metro passengers have used the system to provide crucial information that has enabled the Safer Travel Partnership to pinpoint crime and anti-social behaviour hot spots and take appropriate action. It has helped the Partnership - which includes British Transport Police, West Midlands Police, transport authority Centro and transport operators - cut offences on the public transport network by more than 65% over the last five years. The Safer Travel Partnership also works with schools across the region to raise awareness among pupils about personal safety and the effects of nuisance behaviour and crime. Walsall Students Turn Film Stars In New Learning Tool For Schools An innovative project has given more than 2 young people the chance to take charge on both sides of the camera to create a free educational tool for schools. Centro teamed up with Walsall MBC and digital media company Catcher Media to challenge year 1 drama students at Walsall Academy to come up with creative ways to promote green transport.

The youngsters produced four short films titled Think Outside the Metal Box which focussed on the significant benefits of taking public transport, walking, cycling and car-sharing. Each of the films, made as part of the students Performing Arts BTEC, have been designed to link to the national curriculum and are now available as free online tools for teachers throughout the West Midlands. The scheme has already earned national recognition after being shortlisted for the Mode Shift Awards for Local Authority Initiated Project of the Year, with the films are already being used as at workshops throughout the West Midlands to help primary school children plan journeys to their new secondary school. Coventry Bus Improvements Highly Commended At National Awards A Centro led project which brought major improvements to the Coventry bus network was highly commended in a top industry awards ceremony. The project was formally recognised after being highly commended in the Transport Team Partnership Award at the National Transport Awards. Centro worked closely with bus companies National Express, De Courcey and Stagecoach, as well as Coventry City Council on the Coventry Bus Network Review to transform routes across the city, including better links to University Hospital. A new colour coded system was also devised with all bus operators to simplify the network by highlighting key routes. Before the review more than 2, leaflets were produced and delivered to every household in the city, to find out what passengers wanted from their bus network. Feedback highlighted the need for more regular buses, more evening services and better connections to Coventry Rail Station and University Hospital, which have all been delivered following the review. The partnership has seen over 5 brand new buses deployed onto the city s streets and the number of people using buses in Coventry had increased by 5% after just four weeks. Youngsters Win Transport Apprenticeships Four young people from the West Midlands have been offered apprenticeships with Centro and National Express after completing a Prince s Trust scheme. Run by Centro on behalf of the Prince s Trust, Get Into Transport saw 1 candidates spend four weeks on work experience rotating between Virgin trains, National Express and Centro. At Virgin they carried out silver service in First Class on inter-city Pendolino trains, at National Express they worked in human resources, training and customer relations, while at Centro they worked in customer relations, bus stations and ticket information centres. Moha and Leon now work with Centro s customer relations team, while Vanessa and Anthony won similar roles with National Express. Partnership Agreement Launches New Sandwell Network Bus users in and around Sandwell are benefitting from a host of improvements thanks to a major partnership agreement brought the launch of a new network. Better links to Merry Hill shopping centre, hospitals and West Bromwich town centre coupled with more buses, improved on-board cleaning, waiting facilities and information systems are just some of the benefits from the signing of a Voluntary Multilateral Agreement between Centro, Sandwell Council and bus operators National Express West Midlands, Arriva Midlands, Diamond, Central Buses and West Midlands Special Needs Transport. The agreement will span a three-year period and includes new buses, on-vehicle cleaning on key routes using West Bromwich Bus Station, over 2 new bus shelters, busfriendly highways improvements, enhanced information, better waiting facilities and close working with hospitals across Sandwell and west Birmingham to help people get to work and access appointments. A major public consultation was held in May this year involving people visiting, working and living in Sandwell plus councillors, MPs, schools and businesses to find out what they thought could be done to improve the network. More than 1,4 responses were received and Centro and partners addressed these comments. Olympic Star Launches Coventry s 7Million Cycling Revolution Olympic silver medallist Lizzie Armitstead set the wheels turning on a 6.9million scheme set to transform Coventry s cycling network and connect residents to jobs. Centro and Coventry City Council teamed up to fund the Cycle Coventry initiative which will provide extensive new cycle paths, maps and training to boost cycling in the city from 215. The scheme will see key cycle routes created from busy residential areas such as Tile Hill, Canley, and Kenilworth and link to key employment and education hubs including Warwick University and the Ricoh Arena. Leon Castle. Moah Nur, Vanessa Smith and Anthony Bell, all from Birmingham, won the coveted places through Get Into Transport.

Coventry City Council has contributed 3.5million of Government funds earmarked for green and sustainable transport projects to kick-start the scheme. The remaining 3.4million comes from Centro s Smart Network, Smarter Choices programme. The vehicles operate on an electric diesel hybrid engine which makes them greener. They also include next stop announcement technology, making transport easier for customers with hearing and sight conditions. The project will see the creation of seven key cycle routes connecting both the north and the south of the city to the city centre and detailed cycle maps will give residents information on the extensive cycle routes that will revitalise the north and south west of the city. All Night Bus Service Boost For Workers And Job Seekers Shift workers, job seekers and holiday-makers are benefitting from a new, 24 hour bus service linking some of the region s biggest employers. The route of the existing 97 service between Birmingham city centre, Heartlands Hospital and Chelmsley Wood has been extended to also serve Birmingham Airport, the National Exhibition Centre and Birmingham Business Park. The bus runs every hour from midnight including Saturdays and Sundays, offering a significant transport boost for shift workers at the various locations. It opens up greater opportunities for unemployed people in east Birmingham and north Solihull who now find it easier to take up work, including hundreds of seasonal jobs, at Birmingham Airport and the NEC. The route and 24 hour timetable are the result of a partnership between Centro, National Express West Midlands, Solihull Council, Birmingham Airport and the NEC. The launch of the new service builds on a recent 11 million scheme led by Solihull Council to improve public transport links in the area. Transport Blueprint For Economic Growth A new transport blueprint to underpin economic growth and job creation was unveiled for the West Midlands. Towards a World Class Integrated Transport Network sets out how investing in our public transport infrastructure and freight networks can help attract business, generate economic activity, create jobs, cut carbon and congestion and support new housing. It proposes key targets for the next two decades including half of all journeys in the West Midlands being made by public transport, cycling or walking, bringing the region in line with the way people move around Europe s most prosperous cities. To encourage people to choose sustainable transport options the Vision includes an integrated transport network with real time passenger information systems and smartcard ticketing, expanded and integrated rail, rapid transit and bus network, promotion of more cycling and walking, a network of Smart Routes to smooth and speed up traffic on major corridors and managed motorways with improved junctions. Birmingham New Street s New Concourse Opens To Passengers Passengers using Birmingham New Street station can now see the first major changes in over 4 years after a new concourse was officially opened. The first half of the new concourse and three new entrances are open to passengers, which has allowed the old station and all of its existing entrances to close for redevelopment. Centro, a partner in the 6 million redevelopment scheme, took part in a major information campaign which reached over one million people, informing passengers about the changes to the station which is undergoing a complete rebuild. 3.9M Hybrid Bus Fleet Launched A 3.9 million fleet of greener, more comfortable and distinctive buses has been launched for Dudley and Wolverhampton. The environmentally friendly hybrid buses will not just save carbon emissions but make transport more accessible to customers with sight and hearing impairments.

Regional Population & Economic Trends Introduction This fact sheet contains information about topics that have an impact on public transport provision within the West Midlands. Areas covered include population estimates, unemployment, car ownership, household expenditure on transport and fuel consumption. Population Mid-year population estimates for 211 show the West Midlands metropolitan area had a population of 2.7 million. This was 84,6 more compared with 21 and an increase of 3.2%. The largest percentage increases were 5.5% in Sandwell and 4.9% in Walsall. Population density remains highest in Birmingham, with 4.2 people per hectare and lowest in Solihull with 11.6 people per hectare. Population Projections The West Midlands metropolitan area population is projected to increase by 564,7 (21.2%) during the period 21 to 235. In common with the UK and most other countries, the West Midlands has an ageing population. The proportion of people aged over 6 is projected to increase from 2.5% in 21 to 22.7% by 235. The younger population, with the proportion of people aged to 19, is projected to stay at 26% from 21 to 235. By comparison, the proportion of people between the ages 2 to 59 is expected to fall from 53.3% to 51.2% in 235. The population projection chart shows the estimated trend in the West Midlands population from 21 to 235. Unemployment Unemployment for the West Midlands Metropolitan area in 211/12 stands at approximately 11.5%. Compared with 21/11 there are now approximately 2,5 more people unemployed in the West Midlands. There have been increases in Solihull (16.9%), Wolverhampton (14.4%), Coventry (6.9%), Walsall (4.2%) and Birmingham (.2%). Dudley and Sandwell are the only districts to experience a fall in unemployment during this Population Statistics Households (211 Census) Population Mid-year Population Estimates % Split Population Density per Ha. District 211 21 211 21 211 21 211 Birmingham 41,736 1,36,9 1,74,3 39.1 39.2 38.8 4.2 Coventry 128,592 315,7 316,9 11.9 11.6 32.1 32.2 Dudley 129,867 37,4 313,3 11.6 11.4 31.5 32.1 Sandwell 121,498 292,8 39, 11. 11.3 34.3 36.2 Solihull 86,56 26,1 26,9 7.8 7.6 11.6 11.6 Walsall 17,822 256,9 269,5 9.7 9.8 24.8 26. Wolverhampton 12,177 239,4 249,9 9. 9.1 34.6 36.1 West Midlands 1,86,748 2,655,1 2,739,7 1 1 29.5 3.5 Indices Number unemployed 14 13 12 11 1 9 18, 16, 14, 12, 1, 8, 6, 4, 2, Population Projections 21 212 214 216 218 22 222 224 226 228 23 232 234 236 to 19 2 to 59 6+ All ages Birmingham District Unemployment Levels Coventry Dudley Sandwell Solihull Walsall Number Unemployed 21/11 Number Unemployed 211/12 Unemployment Rate 211/12 Wolverhampton West Midlands 16 14 12 1 8 6 4 2 Source 2 Unemployment Rate (%) Source 3

period (by 1.7% and 1.2% respectively). The trend is the same for the United Kingdom, with a 6.9% increase in unemployment from 21/11 to 211/12. Over this period, the number of people unemployed in the United Kingdom has increased to approximately 2.54 million from 2.37 million. The unemployment rate shows the percentage of people aged 16+ who are unemployed. The 211/12 unemployment rate for the West Midlands is 11.5% (also 11.5% in 21/11). In comparison, the unemployment rate for the United Kingdom is 8% (7.6% in 21/11). The 211/12 unemployment rates for the districts are Birmingham 13.4%, Coventry 9.3%, Dudley 9.3%, Sandwell 11.6%, Solihull 7.9%, Walsall 11% and Wolverhampton 13%. The district unemployment chart shows the number of unemployed for each district within the West Midlands Metropolitan area. The West Midlands unemployment trends chart shows trends in unemployment in the West Midlands since 1999/, when unemployment was 96,. Car Ownership The census shows a continual increase in car ownership, with more households having two or more cars and fewer households having no car. Since 1971, the percentage of households in the West Midlands metropolitan area with two or more cars has risen from 8% to 27% in 211. The percentage of households with no car has fallen from 51% in 1971 to 31% in 211. This trend has been seen in each of the seven West Midlands metropolitan districts. The car ownership map illustrates the increase in levels of car ownership from the 21 to 211 census and also illustrates that levels of car ownership varies across districts. In 211, Solihull had 2% of households who did not have a car, compared with 36% in Birmingham. A continual increase in car ownership is expected over the next few decades. In 235 it is projected that 22% of households in the West Midlands will have no car and 29% will have two or more cars. A similar picture is projected for Britain as a whole. In 235 it is projected that 19% of households will have no car and 32% will have two or more cars. % of Households 18, 16, 14, 12, 1, 8, 6, 4, 2, 96, 1999/ West Midlands Unemployment Trends 92, 2/1 85, 21/2 91, 22/3 84, 23/4 85,6 24/5 81,3 25/6 KEY FACTS West Midlands population: 2.7 million Unemployment in West Midlands stands at 11.5% Birmingham (13.4%) and Wolverhampton (13%) now have the highest rates of unemployment. Solihull has the lowest at 7.9% 35.2 33.6 22. 25.2 25.3 23. 31.5 35. 6% 5% 4% 3% 2% 1% % 85,5 26/7 Car Ownership 37.5 33.9 19.4 23.4 31.1 28.8 26.1 29.3 % of Households No car 21 2+ car 21 No car 211 2+ car 211 1,6 27/8 124,6 28/9 2.6 19.7 38.4 4.8 152,5 29/1 137,4 21/11 139,9 211/12 38.5 35.8 19.8 22.8 33.1 32.2 22.7 25.8 Source 4 Car Ownership Projections for the West Midlands (Actuals 1971 to 21, Projections 212 Base Year) 1971 1981 1991 21 212 215 Source 3 Source 5 22 225 23 235 No Car 2+ Car

Household Expenditure on Transport The Family Spending Survey identifies average weekly household expenditure within Government Office regions; this includes the wider shire counties of the West Midlands. The latest statistics show that weekly household expenditure in the West Midlands region in 211 was 425 compared with 43 in 21. This trend is not apparent in the UK as a whole, with an increase from 467 to 471. All commodities saw a fall in spending or remained the same within the West Midlands, though there was a rise in food and non alcoholic drinks, housing (fuel and power), transport, communication and also education. Transport represents the largest portion of weekly household spending at 14.5%. Transport costs include purchase of vehicles and operational costs, and represents 12.6% of weekly household expenditure. Public transport fares represent the remaining percentage share at 1.9%. The table shows expenditure for each commodity as a percentage share of total expenditure, and the chart illustrates the average weekly household expenditure by commodity. Average Weekly Household Expenditure for West Midlands Health 1% Education 2% Alcoholic drink, tobacco & narcotics 3% Communication 3% Clothing & footwear 5% Household goods & services 6% Miscellaneous goods & services 8% Restaurants & hotels 8% Housing, fuel & power 12% Food & non-alcoholic drinks 13% Recreation & culture 13% Other expenditure 13% Transport 15% Source 6 KEY FACTS Transport represents one of the largest items of weekly household spending, at 15% for the West Midlands region and 13% for the UK. Fuel prices have decreased, comparing April 213 to April 212 - Super unleaded down 4.6p per litre - Premium unleaded down 4.9p per litre - Diesel down 6.5p per litre Tax per litre on unleaded fuel increased to 59% from 58% Commodity/Service Average Weekly Household Expenditure for West Midlands Health 4 Education 8 Alcoholic drink, tobacco & narcotics 11 Communication 12 Clothing & footwear 19 Household goods & services 26 Miscellaneous goods & services 32 Restaurants & hotels 35 Food & non-alcoholic drinks 51 Housing, fuel & power 54 Recreation & culture 54 Other expenditure items 56 Transport 62 Source 6 2 4 6 8

Fuel Consumption Latest regional road transport consumption statistics show the West Midlands metropolitan area uses approximately 1.1 million tonnes of fuel a year, a slight decrease from the previous year. Cars represent 64% of the total fuel consumption, with petrol cars representing the largest share at 41% and 23% for diesel cars. Buses represent only 6% and goods vehicles have increased to 3% from 29% of the total road transport consumption. Statistics for the UK show broadly the same trend as the West Midlands with cars representing 6% of total fuel consumption and buses only 4%. Regional Road Fuel Consumption % of total Buses Cars Motor HGV LGV cycles Birmingham 7% 67%.4% 12% 13% Coventry 6% 68%.4% 13% 13% Dudley 7% 65%.5% 13% 15% Sandwell 5% 58%.4% 21% 15% Solihull 4% 62%.3% 22% 12% Walsall 5% 56%.3% 23% 15% Wolverhampton 8% 67%.5% 1% 15% West Midlands 6% 64%.4% 16% 14% United Kingdom 4% 6%.5% 21% 14% Source 7 Fuel Prices Comparing fuel prices in April 213 with prices in April 212 shows that there has been a decrease in prices per litre for diesel, super and premium unleaded. Super unleaded has decreased by 4.6p, premium unleaded by 4.9p and diesel by 6.5p. Pence 16 15 14 13 12 11 1 Fuel Prices per Litre (pence) 9 : ONS 21 & 211 Census Area Statistics ONS Mid 21 & 211 Population Estimates Source 2: ONS Revised 21-based national population projections Source 3: ONS Local Area Labour Force Survey: 211/12 Source 4: ONS 21 & 211 Census Area Statistics Source 5: DFT Tempro 213 Source 6: ONS Family Spending 211 Source 7: Department of Energy & Climate Change, Road Transport Energy Consumption at Regional and Local Authority Level, 211 (Revised 213) Source 8: Department of Energy & Climate Change, Monthly Energy Prices 213, 2, 3, 4 & 6: National Statistics website: www. statistics.gov.uk. Crown copyright material is reproduced with the permission of the Controller of HMSO. 8 7 6 22 23 24 25 26 27 28 29 21 211 212 213 Fuel Prices per Litre (pence) Super unleaded Premium unleaded Diesel (DERV) YEAR Super Premium Diesel unleaded unleaded (DERV) 22 8.6 75. 76.9 23 83.1 78.2 8.9 Source 8 24 82.5 77.8 79.2 25 91.1 85.3 89.6 26 99.4 94.1 97.6 27 98.4 91.9 94.7 28 113.1 17.6 116.5 29 99.4 93.6 11.9 21 126.1 119.8 121. 211 141.8 134.7 141.1 212 148.8 141.7 147.7 213 144.2 136.8 141.2 Source 8

Patronage & Fares Introduction This fact sheet highlights trends in public transport patronage and fares. Travel by bus, rail, Metro and accessible bus services are analysed. Sales volumes and revenue for the different ticket types and trends in fare prices are examined. Bus Passenger Journeys The total number of passenger journeys in 212/13 was 276.3 million. This includes 1.4 million journeys made on accessible transport. Concessionary travel in 212/13 was 9.4 million and non-concessionary travel was 185.9 million. Comparing bus patronage across Passenger Transport Executives (PTE) shows that bus patronage has decreased in all PTE areas apart from Greater Manchester and Tyne & Wear. Bus patronage per head of population remains the highest in Tyne & Wear with 12.6 million passenger journeys per 1, people, followed by the West Midlands with 1.1 million, Merseyside with 9.9 million, Greater Manchester 8.2 million, West Yorkshire with 8 million and South Yorkshire with 7.8 million. Centro have been examining trends in bus boardings using a model developed by pteg. The work suggests that movements in key reasons for bus use may explain the recent trends which show a resumption of the long-term decline of 2% to 3% per annum. Some of these have been the national trend towards fewer but longer journeys, falls in commuting and shopping trips (partly due to the recession) and the rising price of bus travel compared to rail and car (and improved mobile internet). At the same time, the effects of recession may have slowed growth in car ownership and are making motoring more expensive for the young (already facing very high insurance costs), whilst the recent return to growth in the metropolitan area population should have a positive effect in the long term. Millions 35 3 25 2 15 1 5 325.6 26/7 325.4 27/8 KEY FACTS Bus Passenger Journeys 326.7 28/9 319.5 29/1 3.2 21/11 286.1 211/12 276.3 212/13 Bus passenger journeys made in 212/13 were 276.3 million Non-concessionary passenger journeys: 185.9 million Concessionary passenger journeys: 9.4 million 1,376,415 passenger trips were made using accessible door-to-door bus services network total ticket sales have decreased by 1% bus total ticket sales have increased by 59.9% Concessionary Travel Analysis The charts opposite and overleaf show the volumes and percentage share of journeys for each of the passenger groups. The number of total passenger journeys made in 212/13 under both the Disabled Concessionary Travel Pass and the Older Person s Concessionary Travel Pass schemes decreased to 66.1 million from 71 million in 211/12. Passenger journeys made under the Child and Scholar scheme have increased to 24.3 million in 212/13 from 2.3 million in 211/12. Millions 2 15 1 5 Concessionary Bus Passenger Journeys - Volumes (millions) 66.1 Senior Citizen & Blind & Disabled 24.3 Child & Scholar 185.9 Non- Concessionary

Travel Pass Analysis Of the 276.3 million bus journeys made in 212/13, 9.4 million journeys were made under concessionary travel schemes (older person, disabled and children); this represents 33% of all bus journeys. Passenger journeys made under the combined Senior Citizen and Blind and Disabled scheme represent 24% of all bus journeys. There are approximately 472,367 free passes (442.611 Senior Citizens and 29,756 Blind and Disabled) on issue under the combined scheme. The take-up rate of the free Older Persons Concessionary Travel pass was estimated to be 95.6% in 211/12 but due to the changes in eligibility, it is difficult to assess how many eligible people there are at present in the area. It would appear the take up rate amongst the 6-64 year-olds who came into the free scheme in July 25 continues to run at a significantly lower level than those 65 or above.it is generally considered that 6-64 year-olds undertake significantly less trips per year than has historically been the case, partly due to many of the new pass holders being economically active and their trips are commercial and not valid under some schemes if going to work in the morning peak. Child and Scholar peak (to and from school) passenger journeys represent 9% of all bus journeys. Accessible Door-to-Door Bus Services The chart on the right shows the trend in the number of journeys made by passengers on Ring and Ride bus services within each operating area. Passenger trips made by Ring and Ride decreased by 8.2% in 212/13 compared with 211/12. The total number of trips was 1,376,415, down from 1,499,729 in 211/12. Comparing trips in operating areas in 212/13 with 211/12 shows that all eight operating areas experienced a decrease in passenger trips, with the largest decrease in Solihull/East Birmingham (12.6%). Of the total trips made in 212/13, 1,349,327 trips were registered user trips and 27,88 were companion trips. There was a decrease of 8.1% for registered user trips and a decrease of 13.1% for companion trips. The number of active registered users (who have used the service in the previous six months), decreased by 14.5 % to 18,339 in 212/13 compared with 21,448 at the end of 211/12. Trip refusals decreased by 17.1% and cancellations by users increased by 15.1%. Ring and Ride services operate within the urban areas of the West Midlands and Taxibus services operate within the rural Meriden Gap area between Solihull and Coventry. Trips (thousands) % Share of Bus Passenger Journeys 25 2 15 1 5 67% 9% 24% Non Concessionary Child & Scholar Senior Citizen & Blind & Disabled ACCESSIBLE DOOR-TO-DOOR BUS SERVICES Ring and Ride is the main door-to-door accessible transport service operating throughout the West Midlands. The service operates from 8 until 23, seven days a week and is run by a charity, West Midlands Special Needs Transport Ltd (WMSNT), which receives funding from Centro. The grant paid to WMSNT in 212/13 was 11.1m (up from 1m in 211/12). In 212/13, 22,315 passenger journeys were made by Taxibus, a decrease of 4.5% from 211/12 when 23,373 journeys were made. S. Birmingham Dudley Ring and Ride Bus Journeys N. Birmingham Walsall Wolverhampton Coventry Sandwell Solihull/ Birmingham Source 3 Registered User Trips 211/212 Registered User Trips 212/213 Companion Trips 211/212 Registered User Trips 212/213

Ticket and Fares network ticket sales in 212/13 have seen a slight decline in comparison to 211/12 moving from 65,285 products sold to 644,57, down by 1%. There has been some key growth throughout the year for a number of products within this ticketing range, particularly the Child Daytripper ticket up 24%; both the adult and child Direct Debit schemes have grown by 2% and 21% respectively; the child 4 week ticket is up by 12%; the Student Term Extra ticket is up 7%; the Family Daytripper ticket is up 5% and the Adult 1 week ticket has grown by 4%. There has however been a decline in sales for both the adult 4 week and 52 week products with customers transferring onto the Direct Debit Scheme and some loss in sales for both the adult day and Daytripper tickets. Overall adult season ticket sales are up a total of 4%; child season ticket sales are up 8% and Student Term Extra ticket sales are up 7%, however both pre-93 and day ticket sales are down 16% and 3% respectively. The value of the network ticketing range now stands at 14.9m, up by 4.5% from 14.3m last year. Validity for network in 212/13 remains static compared to last year with growth of just.3% moving from 819,936 weeks of travel sold to 822,732. The bus ticketing range has had another exceptionally successful year with total sales up 6% reaching 1,646,464 products sold, in comparison to 1,29,554 in 211/12. Most individual products in the range have seen significant sales growth this year, particularly for the day ticket range, with adult sales up 7% and child sales up 33%. The Direct Debit schemes for both adult and child tickets have grown substantially with take up growing by 42% and 71% respectively. Also performing strongly are the adult 1, 4 and 52 week products up 17%, 15% and 5%. The Child Term Extra product has also continued to grow up 5% on last year s sales. Overall, adult season ticket sales are up 19%; day ticket sales are up 67% and child season ticket sales are up 6%. However, we have seen some decline in the performance of the pre-93 products, which are down 9%. The value of bus has grown 4% from 8.3m last year to 11.6m in 212/13. Validity for bus has also grown 26% from 6,574 in 211/12 to 755,33 in 212/13. 8, 7, 6, 5, 4, 3, 2, 1, 2,, 1,5, 1,, 5, network Sales 1 week 4 week Period Day Tickets bus Sales 28/9 211/12 29/1 212/13 21/11 1 week 4 week Period Day Tickets Total Total 28/9 211/12 29/1 212/13 21/11

Rail Patronage The chart shows the number of passenger journeys made annually since 1997. Rail patronage in the West Midlands has increased by 5.2% during 212/13 to 46.5 million. In 211/12 rail patronage was 44.2 million. Comparing rail patronage across Passenger Transport Executives (PTE) shows that rail patronage has increased in some of the PTE areas. West Midlands had the highest increase followed by South Yorkshire (4.5%) and then Greater Manchester (1.6%). Rail patronage per population remains the highest in Merseyside with 2.9 million passenger journeys per 1, people, followed by the West Midlands with 1.7 million, Greater Manchester.9 million, South Yorkshire.7 million and Tyne and Wear with 13,. Metro Patronage Millions 5 4 3 2 1 Rail Passenger Journeys 24.5 25.7 26.5 22.8 24.8 26.4 27.4 29.3 3.9 32.8 35.5 37.6 4. 41.8 44.2 46.5 1997/98 1998/99 1999/ 2/1 21/2 22/3 23/4 24/5 25/6 26/7 27/8 28/9 29/1 21/11 211/12 212/13 Metro Passenger Journeys 6 Source 2 The chart shows the number of passenger journeys made annually since the opening of Line One in 1999. Metro patronage has remained at 5 million in 212/13. Trends in Patronage and Fares The chart shows indices for motoring expenditure and public transport fares, as well as the Retail Price Index (RPI) to allow a comparison of trends. In 212/13 rail fares increased by 3.9%, Metro by 5.8% and bus fares by 5.3%. In comparison, fuel price increases meant that motoring expenditure increased by.5%. RPI increased by 3.3%. Millions 5 4 3 2 1 1999/ 5. 2/1 5.5 21/2 4.8 22/3 4.9 5.1 5. 5.2 4.9 5. 5. 5. 5. 5. 5. Source 2 Trends in Motoring and Public Transport Fares 45 4 35 Index 3 25 2 15 1 1995/96 & 4 1996/97 1997/98 1998/99 1999/ 2/1 21/2 22/3 23/4 24/5 25/6 26/7 27/8 28/9 29/1 21/11 211/12 212/13 23/4 24/5 25/6 26/7 27/8 28/9 29/1 21/11 211/12 212/13 Retail Price Index Bus Fares Index Metro Fares Index Motoring Expenditure Index Rail Fares Index : Finance Concessions & Payments Source 2: Corporate Services Research & Intelligence Source 3: WMSNT Source 4: Consumer Price Indices: National Statistics

Bus Services Introduction A key transport objective for the West Midlands is to ensure significant modal shift away from the car. For the vast majority of West Midlands residents, the main alternative will be the bus. Ensuring that buses are readily accepted as the mode of choice is at the heart of Transforming Bus Travel a strategy in which Centro looks to bring about significant quality and network improvements which address the concerns, needs and expectations of current and future passengers. Building strong partnerships with bus operators will be fundamental to the successful delivery of quality end-to-end services passengers expect, and a number of these partnerships have already been agreed. This factsheet gives details of bus services provided in the West Midlands, the level of service kilometres (kms) operated by bus companies and details of the subsidised bus network. Network Bus service kms operated during 212/13 totalled 124.2 million, a decrease of 1.6% from 211/12. The majority of service kms are operated commercially and the rest require public subsidy to operate. The percentage share of commercial and subsidised bus service kms is 9% commercially operated and 1% subsidised. The number of commercial bus service kms decreased by 1.6% in 212/13 (111.7 million kms). The number of subsidised bus service kms decreased by 1.8% in 212/13 (12.5 million kms). The chart shows the annual commercial and subsidised bus service kms operated within each district. Centro subsidises bus services to operate at times when operators have decided that they are not commercially viable. During 212/13, the number of journeys made on subsidised bus services increased to 12.5 million. Commercial Performance Bus punctuality is a top priority for people in the West Midlands and is key to helping increase bus usage. Centro undertakes continual surveys to monitor progress in improving the punctuality of bus services throughout the West Midlands. Monitoring across the commercial bus network began in 22/3 and results are reported annually. Since 25, following the guidance issued by the Department for Transport for monitoring bus reliability, punctuality is calculated from a combination of departures from termini and intermediate timing points. The last seven years results are presented in the graph. 74.4% of surveyed buses departed between one minute early and five minutes late in 212/13, down by.5% on 211/12. 8% 75% 73.6% % of bus services operating between 1 minute early and 5 minutes late 73.3% 76.% 75.2% 75.8% 74.9% 74.4% 7% (Km s) 6, 5, 4, 3, 2, 1, 51,233 2,663 Birmingham Annual Bus Service Kms by District Commercial Subsidised 1,783 1,912 1,998 1,281 1,16 1,662 1,85 9,55 12,196 8,349 1,236 9,361 Source 2 Coventry Dudley Sandwell Solihull Walsall Wolverhampton 65% 6% 26/7 27/8 28/9 Subsidised Bus Network 29/1 The cost of operating subsidised bus services has decreased to 8.6 million from 9.2 million in 211/12. Centro issues tenders for subsidised bus services not provided on a commercial basis. These cover socially necessary services, many of which run early in the morning, late evening, or on Sundays. They provide essential access to employment, shops, health and leisure. The subsidised cost per trip for 212/13 was 69 pence, which equates to a decrease of 8 pence from 211/12. 21/11 211/12 212/13

Subsidised Bus Network 6/7 7/8 8/9 9/1 1/11 11/12 12/13 Subsidised 7.4 7.7 8.5 8.5 8.7 9.2 8.6 Costs ( m) Subsidised cost.83.89.88.75.71.77.69 per trip ( ) Operator Analysis (all services) Source 3 The table shows annual bus service kms made by operators and their percentage share of bus service kms. National Express West Midlands/Coventry operated 77% of bus service kms during 212/13, an increase from 76.5% in 211/12. Diamond Bus operated 5.3% of bus service kms during 212/13, a decrease from 6.9% in 211/12. Arriva Midlands operated 3.2% of bus service kms during 212/13, an increase from 1.5% in 211/12 and Blue Diamond operated 3.2% of bus service kms during 212/13, an increase from 1.2% in 211/12. Three operators provided a 1% to 2% share of the total bus service kms with a total share of 3.4%. The remaining 46 operators individually provided less than 1% share of the total bus service kms, with a total share of 7.9%. Within the capital budget, Centro were able to carry out extensive upgrades to lighting at four bus stations; Bearwood, Walsall, Wednesbury and West Bromwich. This enabled the replacement of life-expired, non efficient lighting with more up to date, energy efficient lighting, providing improved illumination on bus stations. Additional benefits are that health and safety risks to drivers and passengers and risks of crime are reduced. A total of 174, was spent on the upgrade programme with the remaining bus stations to be included in bids for future capital programmes. In March 213, the majority of Centro s CCTV monitoring transferred to a new control centre on the 6th floor in Centro House. This ensures a team of people are monitoring behaviour on our bus stations and answering emergency help point calls, 24 hours per day, 7 days per week. Shelters 473 Shelters 526 Shelters 2,117 Shelters 571 Operator Analysis Operator Trading Name Average Annual Service Kms ( s) % Share Shelters 499 Shelters 575 Shelters 347 National Express West Midlands Diamond Bus Central Connect Midland Arriva Midlands Blue Diamond Stagecoach in Warwickshire 95,633 6,54 4,1 3,98 1,519 1,515 1,182 77.% 5.3% 3.2% 3.2% 1.2% 1.2% 1.% Operators with more than a 2% share of operated kms Operators with a 1% to 2% share of operated kms Passenger satisfaction The Spring 213 Bus Passenger Survey (conducted by Passenger Focus) reports 84% of passengers were either fairly satisfied or very satisfied with the overall bus experience on all operators in the West Midlands. This is compared with the same period for Spring 213 where the overall satisfaction was at 85%, showing a decrease of 1%. Source 2 Infrastructure & Information In February 213, a new bus vehicle access into Coventry s Pool Meadow Bus Station opened. The access, which comes off White Street and enters the site between the former fire station and Junction 2 of the city ring road, was completed on time and on budget at 284,. The work was funded by Centro and Coventry City Council and carried out by the council s Direct Labour Organisation. The project has also seen the introduction of a new bus and cycle lane in nearby White Street and improved access to the coach park. The new access improves services and safety for bus users and pedestrians alike. Enhancing facilities and introducing a new bus and cycle lane in White Street is all part of reducing journey times and providing a vibrant and viable network. KEY FACTS Centro manages all of the 12 bus stations and 11,814 passenger stops, stands and shelters National Express West Midlands/Coventry has the largest share of bus service kms at 77% In 212/13, 124.2 million bus service kms were operated Approximately 1% of service kilometres are subsidised by Centro Centro provides 5,18 passenger shelters of which 1,54 have Real Time Information displays Centro provides 6,514 Network West Midlands bus stops and 127 now have Real Time Information displays : Corporate Services Assets Source 2: Corporate Services Research & Intelligence Source 3: Programme & Projects Finance

Metro Services Introduction Midland Metro is a light rail system in the West Midlands between Birmingham and Wolverhampton. This fact sheet provides general information on the Midland Metro, including stop usage, service reliability and parking facilities. Midland Metro is at the heart of Centro s plans for an integrated public transport network to provide accessibility for all, as well as bringing regeneration benefits to our fast-expanding local cities and towns. With high levels of support from the public for its continuing development, Metro will help provide much needed improvements to local transport, adding to the economic and social prosperity of the region. Metro also helps deliver Government targets on air quality, accessibility, congestion and road safety in the West Midlands. Centro believes light rail has a key role to play in the world class integrated transport system it is committed to developing. It will play a key role reducing congestion by giving motorists a high quality public transport alternative to their cars. Midland Metro Birmingham City Centre Extension is now under construction. Utilities diversion work is nearing completion and tramway construction is underway. The route from the existing St Pauls stop will run adjacent to Snow Hill rail station then follow the road onto Bull Street, Corporation Street and Stephenson Street before terminating just outside the New Street Gateway station. Work in the city centre will take place in phases, with one area completed before moving on to the next to ensure minimal disruption to businesses in the city. Extensive work will take place on the building occupied by Waterstones with the corner on Stephenson Street remodelled to widen the area for the tram to get past. 2 new vehicles are being purchased to operate on the current Wolverhampton to Snow Hill route in advance of the extension opening in summer 215. The new vehicles are five section, air-conditioned trams and have a passenger capacity of approximately 2, compared to 156 on the current trams. They have two dedicated spaces for wheelchair users and all the features will be fully accessible. To accommodate the new longer trams work took place along the current route to platforms during a shut down at Easter 213 and the depot at Wednesbury is being extended to accommodate the vehicles. The joint project by Centro, the Black Country and Birmingham city councils is expected to boost the West Midlands economy by 5 million a year and create up to 1,3 sustainable new jobs. It will also link New Street Station to the emerging business district at Snow Hill and the historic Jewellery Quarter, and serve as a platform for a future rapid transit network to Broad Street and out to the west of the city, connecting to the planned High Speed Rail terminus and Eastside. In the longer term it is intended that Metro will provide high quality public transport on many key radial corridors not served by heavy rail. Plans are also being made to introduce tram-trains on some heavy rail routes to complement Metro. KEY FACTS Passenger journeys remained at 5 million Busiest stops: Birmingham Snow Hill, Wolverhampton St George s, West Bromwich Central and Bilston Central Overall reliability of Line One is 99% Car Park Usage: 96% Midland Metro Line One Facts Line One has been operating since May 1999 and runs for 21 kilometres, providing a fast link between Snow Hill Station in Birmingham City Centre and Wolverhampton via West Bromwich and Wednesbury. National Express West Midlands holds the concession let by Centro until 218 and the route is operated by Travel Midland Metro. During 212/13, Centro figures showed that five million passenger journeys were made on Line One. During a typical week, over 96, passengers travel on Line One. During the weekday morning peak over 1,3 passengers arrive in Birmingham City Centre on Line One. Typically 13,5 passengers travel on Line One on a Saturday and just under 5,9 on a Sunday. Midland Metro Line One