Water Industry Commission for Scotland Integrating customer perspectives in a regulatory setting
|
|
- Willa Chambers
- 5 years ago
- Views:
Transcription
1 Water Industry Commission for Scotland Integrating customer perspectives in a regulatory setting National Water Forum Adelaide A presentation by Alan D A Sutherland Chief Executive Officer 11 November
2 Scottish Water was formed in 2002, when the previous three water authorities were merged Scottish Water is a vertically integrated publicly-owned corporation that provides water and sewerage services across the whole of Scotland. By merging the three authorities Scottish Water benefitted from economies of scale and scope. The merger allowed to mitigate the tariff increase required to achieve full cost recovery in the higher costs to serve area. 2
3 As a regulator, our relationship with Scottish Water in the early days was fiercely adversarial. This was a difficult time and the level of resources that we required was substantial We had to ensure that Scottish Water understood that regulation was permanent. By benchmarking Scottish Water s cost against the privatised companies in England and Wales we could evidence that there was a performance gap between the English industry and the Scottish industry. We could count on political support. It was not acceptable that the water service in Scotland could be worse than England or that public ownership was delivering less good outcomes than the private sector. 3
4 In 2008, Scotland became the first country in the world to introduce retail competition for water and sewerage services to non-residential customers All non-household customers can choose who supplies their water and waste water services regardless of the customer s size or location. Scottish Water continues to operate the network of pipes, resources and treatment assets. Retailers purchase wholesale services from Scottish Water at regulated prices and provide retail services to customers. They compete against each other by offering lower price and/or better service. The role of retailers was to bill customers, collect charges and respond to service enquiries. Over time they learned that there were opportunities to provide value-adding services to customers and could work with end customers to reduce consumption. 4
5 There are now 23 Licensed Providers operating in the market and the market share of the incumbent has fallen below 50% 100% Aggregated market shares (based on volumes) 90% 80% 70% 60% 50% 40% Incumbent WaSCs Other new entrants 5
6 The Scottish Water industry has come a long way since the establishment of Scottish Water in It now compares well with the privatized companies in England.. Total Increase in Household Bills Average increase in net new debt per connection Average investment per connection per year (per connected property, real terms) Total increase in household bills (per connected property, real terms) Average annual net new debt (per connected property, real terms) Average annual capital investment Scottish Water 3% Dwr Cymru 20% Anglian 20% Severn Trent 23% Yorkshire 29% England & Wales 31% United Utilities 33% Northumbrian 35% Southern 36% Thames 39% South West 40% Wessex 47% Dwr Cymru 47 Scottish Water 49 Severn Trent 74 Northumbrian 76 United Utilities 126 England & Wales 127 Yorkshire 127 South West 140 Wessex 142 Thames 156 Southern 171 Anglian 192 South West 279 Scottish Water 255 United Utilities 252 Dwr Cymru 235 Wessex 234 Southern 216 Thames 208 England & Wales 201 Anglian 174 Yorkshire 171 Northumbrian 166 Severn Trent 154 6
7 There are a number of fundamental differences between the traditional approach to price setting and our last price review The process: We asked Scottish Water to agree its business plan with its customers. The agreement had to be consistent with the decisions the Commission made about the key inputs to the final price. The timing of decisions: The Commission set out ranges consistent with its statutory duty of lowest reasonable overall costs of delivering Ministers objectives. The end game: The outcome was that Scottish Water agreed to lower prices andmoreenhancedlevelsofservicethanwe,asaregulator,wouldhavebeen abletojustifyusingthetoolsatourdisposal. The cost: The process, although challenging, was cheaper to implement both for Scottish Water and the Commission than previous price reviews. 7
8 This presentation will set out to answer five questions Why we opted for this approach? How we prepared for the price review? How we facilitated discussions between Scottish Water and its customers? How the price review concluded? and What unexpected benefits have resulted from this more collaborative approach? 8
9 There were three principal reasons why we opted for this approach. Performance assessment tools that we had successfully used in previous price reviews could no longer be used effectively. Scottish Water s performance had improved to match privatized companies in England and Wales. A new, more effective and potentially interventionist consumer body (the Scottish Consumer Council) meant that the traditional poker game between regulator and regulated company could no longer be relied upon. It became clear that the expenditure required to achieve EU environmental and water quality compliance would not reduce over time - as previously thought. Customers would have to see their water bills not just affordable but also reasonable. 9
10 We were conscious throughout that empowering customers required us, pro-actively to manage the potential for information asymmetries The Commission published its final decisions on the input ranges and indicated the areas where we considered that Scottish Water s business plan was weaker. Financial tramlines played a critical role in allowing the Forum to focus on what really mattered to customers. In the event that the Forum proved to be too generous in what it was agreed, the tramlines would ensure that customers would not suffer. There was regular dialogue between all parties throughout the price-setting process. 10
11 The results of the negotiation between the Customer Forum and Scottish Water were better than we had dared to hope for. Scottish Water and the Customer Forum agreed that prices should be set in nominaltermsandinawaythatwouldbeeasilyunderstoodbycustomers. There was a consensus that customers would prefer stability and certainty in the charges they pay resulting in an agreement of fixed nominal charges for the first three years. Capital expenditure efficiency target agreed upon was greater than what we could have justified using the traditional regulatory approach and normal analytical tools. Scottish Water refocused their efforts on service level improvements and also introduced three new customer service performance measures. A Customer Experience Measure and a High Esteem test were introduced to measure overall satisfaction in the quality of service provided by Scottish Water and to compare this against Britain s most valued brands in other sectors. 11
12 There have also been a number of benefits have resulted from this more collaborative approach. These benefits were not expected when we embarked on this price review The new process brought a greater level of openness in the regulatory process and challenged Scottish Water to take ownership for its decisions and be directly accountable to its customers(rather than the regulator). The collaborative environment introduced through the Customer Forum process has encouraged a new level of joint working between the Commission and Scottish Water. We have now been able to work closely with Scottish Water on how best to allow for expenditure on capital maintenance at the next and future price reviews and on understanding Scottish Water s costs at a geographical level. 12
13 We have learned a number of lessons from the Customer Forum approach It is vital to spend enough time at the start of the process to ensure all parties (including government) understands how the regulatory approach will work it took us the best part of a year to establish a common understanding of the issues. This common understanding should be documented to ensure that all sides abide by their initial good intentions. Doubts will arise at some point during the discussions between the regulated company and its customers it is important that these are not allowed to derail the process! The appointment of the Chair of the customer negotiating group is critical. She hastohaveareputationtolose,sufficienttimeavailableandneedstobeableto manage the complex discussions between the customer group and regulated company. Cont 13
14 We have learned a number of lessons from the Customer Forum approach The regulator must take decisions about the key inputs to the price setting. These decisions are critical as they remove (or at least substantially reduce) information asymmetry between customers and the regulated company. Customers and regulated company should seek to do as much customer research and as many public meetings as possible. They should discuss and, where possible agree, what they think they heard from this process. There should be regular meetings of all the stakeholders during the price setting process. With the benefit of hindsight we did not meet sufficiently often. There will be other, and unexpected benefits but customers will receive a combination of price and service level that is better than the likely outcome of an adversarial regulator-regulated process. 14
15 Summary Timeline for the Strategic Review of Charges Customer Forum is established Tri-partite and quanti-partite meetings Tri-partite and quanti-partite meetings Scottish Water issues 25-year strategic visions Scottish Water issues final strategic vision and business plan Scottish Water and Forum start customer engagement The Commission publishes final determination September November October December March November October December December April January All parties provide comment on Scottish Water s 25 year strategic vision The Commission provides preliminary view on regulatory inputs The Commission issues discussion papers The Commission publishes draft determination Scottish Water decides whether to accept Final Determination 15
16 Water Industry Commission for Scotland First Floor, Moray House, Forthside Way, Stirling FK8 1QZ E: T: +44(0)
International Workshop on Publicly Owned Energy Companies
International Workshop on Publicly Owned Energy Companies Session 2: Large Scale Infrastructure and Utilities Alan D A Sutherland Chief Executive Edinburgh Thursday 10 May 2018 www.watercommission.co.uk
More informationScotland s Water Industry: Past, Present and Future
Scotland s Water Industry: Past, Present and Future A presentation by Katherine Russell Director of Strategy and Corporate Affairs Water Industry Commission for Scotland 16 June 2015 www.watercommission.co.uk
More informationPERFORMANCE. Costs and performance report This report examines Scottish Water s costs and performance in Overview.
PERFORMANCE Overview This report examines Scottish Water s costs and performance in 2006-07. Contact Katherine Russell Director of Corporate Affairs and Customer Service T 01786 430200 E enquiries@watercommission.co.uk
More informationDecision Strategic Plan Commission Paper 5/ th May 2017
Decision Strategic Plan 2017-2019 Commission Paper 5/2017 5 th May 2017 Commission for Aviation Regulation 3 rd Floor, Alexandra House Earlsfort Terrace Dublin 2 Ireland Tel: +353 1 6611700 Fax: +353 1
More informationSeptember More detailed data on complaint and unwanted contact numbers can be found in appendices 1-10.
September 2018 The Consumer Council for Water (CCWater) is the statutory consumer body representing the interests of the customers of Water and Sewerage Companies (WaSC) and Water Only Companies (WOC)
More informationThe Strategic Commercial and Procurement Manager
Item 3 To: Procurement Sub Committee On: 8 June 2016 Report by: The Strategic Commercial and Procurement Manager Heading: Renfrewshire Council s Community Benefit Strategy 2016 1. Summary 1.1. The purpose
More informationWritten Customer Complaints Complaint Handling in the Water Industry England and Wales April 2012 March 2013
Written Customer Complaints Complaint Handling in the Water Industry England and Wales April 2012 March 2013 2012/13 report October 2013 Written Complaint Handling in the Water Industry England and Wales
More informationSeptember Household complaints to water companies in England and Wales April 2017 March 2018
September 2018 Household complaints to water companies in England and Wales April 2017 March 2018 The Consumer Council for Water (CCWater) is the statutory consumer body representing the interests of the
More informationRef: New Tariff for the Water and sewerage Company Inc. (WASCO) Page 1 of 9
+ The National Water and Sewerage Commission(NWSC) through the power vested by the Water and Sewerage Act of 2005, as amended in 2008 section 37 ( C ), hereby makes the final determination for the new
More informationPERTH AND KINROSS COUNCIL. Housing and Health Committee. 25 May Perth and Kinross Local Housing Strategy
PERTH AND KINROSS COUNCIL 7 16/234 Housing and Health Committee 25 May 2016 Perth and Kinross Local Housing Strategy 2016-2021 Report by Director (Housing and Social Work) PURPOSE OF REPORT This report
More informationPERTH AND KINROSS COUNCIL. 5 October 2016 COMMUNITY PLANNING PARTNERSHIP UPDATE
PERTH AND KINROSS COUNCIL 6(ii) 16/437 5 October 2016 COMMUNITY PLANNING PARTNERSHIP UPDATE Report by Senior Depute Chief Executive (Equality, Community Planning and Public Service Reform) PURPOSE OF REPORT
More informationSeminario internacional sobre gestiόn privada de aeropuertos
Seminario internacional sobre gestiόn privada de aeropuertos Madrid K CHEONG Head of Economic Regulation Civil Aviation Authority United Kingdom Slide 1 UK privatisation entering a new phase of Economic
More informationCable & Wireless International Response to Ofcom Discussion Paper Mobile Services on Aircraft
Richard Young Ofcom Riverside House 2A Southwark Bridge Road London SE1 9HA 26 June 2006 Dear Richard Cable & Wireless International Response to Ofcom Discussion Paper Mobile Services on Aircraft Cable
More informationMAXIMUM LEVELS OF AVIATION TERMINAL SERVICE CHARGES that may be imposed by the Irish Aviation Authority ISSUE PAPER CP3/2010 COMMENTS OF AER LINGUS
MAXIMUM LEVELS OF AVIATION TERMINAL SERVICE CHARGES that may be imposed by the Irish Aviation Authority ISSUE PAPER CP3/2010 COMMENTS OF AER LINGUS 1. Introduction A safe, reliable and efficient terminal
More informationThe Hydro Tasmania group
Statement of Corporate Intent Hydro Tasmania is the trading name of the Hydro-Electric Corporation, an integrated energy business owned by the State of Tasmania. The Minister for Energy has portfolio responsibility
More informationSubmission to. Queenstown Lakes District Council. on the
Submission to Queenstown Lakes District Council on the Queenstown Lakes District Proposed District Plan, Section 32 Evaluation, Stage 2 Components October 2017, for Visitor Accommodation Date: 23 Feb 2018
More informationCAA Stakeholder Survey Results. Part 139 Aerodromes. Introduction:
CAA Stakeholder Survey Results Part 139 Aerodromes Introduction: The CAA stakeholder survey has been developed to gather the views of aviation participants on the performance of the CAA and the state of
More informationPerformance Criteria for Assessing Airport Expansion Alternatives for the London Region
Performance Criteria for Assessing Airport Expansion Alternatives for the London Region Jagoda Egeland International Transport Forum at the OECD TRB Annual Meeting 836 - Measuring Aviation System Performance:
More informationDirector, External Trade, CARICOM Secretariat. CARICOM Secretariat, Guyana
THE COMMONWEALTH SECREATARIAT SEEKS APPLICATIONS FOR THE POST OF REGIONAL TRADE ADVISER (RTA) FOR AN ASSIGNMENT WITH THE CARIBBEAN COMMUNITY (CARICOM) SECRETARIAT DATE REQUIRED: December 2014 REPORTING
More informationPOLICE AND FIRE & RESCUE SCRUTINY SUB-COMMITTEE. Consultation, Annual Review of Policing 2017/18 by Scottish Police Authority (SPA)
To: POLICE AND FIRE & RESCUE SCRUTINY SUB-COMMITTEE On: 22 MAY 2018 Report by: DIRECTOR OF ENVIRONMENT & COMMUNITIES Heading: Consultation, Annual Review of Policing 2017/18 by Scottish Police Authority
More informationAirlines UK 24 May 2018: Speech by Richard Moriarty
24 May 2018 Airlines UK 24 May 2018: Speech by Richard Moriarty 1. Good afternoon everyone. I d like to thank Tim and Airlines UK for organising today s event, which I hope will mark a significant milestone
More informationAirport Privatization:
Airport Privatization: Focus on Concessions Hemant Mistry Director, Global Airport Infrastructure and Fuel Dorian Reece Director, Government and Infrastructure, Deloitte During our AGM in Sydney last year
More informationANGLIAN WATER GREEN BOND
ANGLIAN WATER GREEN BOND DNV GL ELIGIBILITY ASSESSMENT Scope and Objectives Anglian Water Services Financing Plc is the financing subsidiary of Anglian Water Services Limited. References in this eligibility
More informationWORLDWIDE AIR TRANSPORT CONFERENCE: CHALLENGES AND OPPORTUNITIES OF LIBERALIZATION. Montreal, 24 to 29 March 2003
26/2/03 English only WORLDWIDE AIR TRANSPORT CONFERENCE: CHALLENGES AND OPPORTUNITIES OF LIBERALIZATION Montreal, 24 to 29 March 2003 Agenda Item 1: Preview 1.1: Background to and experience of liberalization
More informationConsumer Council for Northern Ireland response to Department for Transport Developing a sustainable framework for UK aviation: Scoping document
Consumer Council for Northern Ireland response to Department for Transport Developing a sustainable framework for UK aviation: Scoping document Introduction The Consumer Council for Northern Ireland (CCNI)
More information1. CEO s message. PETER B. SCHNEIDER Chief Executive Officer EASTERN METROPOLITAN REGIONAL COUNCIL
EASTERN METROPOLITAN REGIONAL COUNCIL ISSUE 125 September 2018 In this issue: 1. CEO s message 2. City of Canning committed to sending waste to Red Hill Waste Management Facility 3. Audit Findings for
More informationCAA consultation on its Environmental Programme
CAA consultation on its Environmental Programme Response from the Aviation Environment Federation 15.4.14 The Aviation Environment Federation (AEF) is the principal UK NGO concerned exclusively with the
More informationConsultation on Draft Airports National Policy Statement: new runway capacity and infrastructure at airports in the South East of England
Tony Kershaw Honorary Secretary County Hall Chichester West Sussex PO19 1RQ Telephone 033022 22543 Website: www.gatcom.org.uk If calling ask for Mrs. Paula Street e-mail: secretary@gatcom.org.uk 22 May
More informationRail Delivery Group. Consultation on the future of the East Midlands rail franchise
Rail Delivery Group Response to: Department for Transport Consultation on the future of the East Midlands rail franchise Date: 11 October 2017 Rail Delivery Group Limited Registered Office, 2nd Floor,
More informationAFTA Submission Beyond Tourism 2020 MARCH 2019
AFTA Submission Beyond Tourism 2020 MARCH 2019 Page 1 of 8 Foreword The (AFTA) welcomes the opportunity to contribute to the consultation process in response to the Steering Committee Report submitted
More informationTAG Guidance Notes on responding to the Civil Aviation Authority s consultation on its Five Year Strategy
TAG Guidance Notes on responding to the Civil Aviation Authority s consultation on its Five Year Strategy 1. Introduction (Deadline for consultation responses is 19 February 2016) The CAA is currently
More informationSubmission to Ministry of Transport: International Air Transport Policy Review. New Zealand Air Line Pilots Association
Submission to Ministry of Transport: International Air Transport Policy Review New Zealand Air Line Pilots Association Ministry of Transport - International Air Transport Policy 2 Objective of NZ international
More informationTerms of Reference: Introduction
Terms of Reference: Assessment of airport-airline engagement on the appropriate scope, design and cost of new runway capacity; and Support in analysing technical responses to the Government s draft NPS
More informationICAO Young Aviation Professionals Programme
ICAO Young Aviation Professionals Programme In partnership with and The International Civil Aviation Organization (ICAO), in partnership with the International Air Transport Association (IATA) and Airports
More informationNetwork Rail 2014 Customer Survey Report
GfK 2014 GfK Business Network Rail Customer Report 2014 Network Rail 2014 Customer Survey Report Route Report: Anglia Prepared by: January 2015 14-Jan-15 / 1 GfK 2014 GfK Business Network Rail Customer
More informationWelcome from the Chair
Welcome from the Chair Welcome to the Consumer Council for Water (CCWater) Annual Review for Wales where we highlight the impact our work has had for domestic and business water consumers over the past
More information30 th January Local Government s critical role in driving the tourism economy. January 2016 de Waal
30 th January 2016 Local Government s critical role in driving the tourism economy January 2016 de Waal Contents Local Government can make or break tourism in their jurisdiction... 3 TNQ Tourism Vision...
More informationLocal Development Scheme
Local Development Scheme August 2014 Local Development Scheme (August 2014) / Page 2 Contents Section 1: Introduction Great Yarmouth s Development Plan 4 Section 2: Plan Making Process Public participation
More informationENVIRONMENTAL SCRUTINY COMMITTEE 6 DECEMBER 2016
CITY & COUNTY OF CARDIFF DINAS A SIR CAERDYDD ENVIRONMENTAL SCRUTINY COMMITTEE 6 DECEMBER 2016 EASTERN BAY LINK JOINT STUDY PROPOSAL Reason for the Report 1. To provide Members with the opportunity to
More informationLand area 1.73 million km 2 Queensland population (as at 31 December 2017) Brisbane population* (preliminary estimate as at 30 June 2017)
Queensland - 11 Queensland OVERVIEW Queensland is nearly five times the size of Japan, seven times the size of Great Britain, and two and a half times the size of Texas. Queensland is Australia s second
More informationRegulating Air Transport: Department for Transport consultation on proposals to update the regulatory framework for aviation
Regulating Air Transport: Department for Transport consultation on proposals to update the regulatory framework for aviation Response from the Aviation Environment Federation 18.3.10 The Aviation Environment
More informationHugo Klingenberg Senior Manager Network Development ElectraNet Adelaide, South Australia Lodged via
Hugo Klingenberg Senior Manager Network Development ElectraNet Adelaide, South Australia 5000 Lodged via email consultation@electranet.com.au. Friday, 21 July 2017 Dear Mr Klingenberg, RE: Eyre Peninsula
More informationEconomic Development Sub- Committee
Report title: Economic Development Sub- Committee Item No. Date of meeting: 24 November 2016 A47 Road Investment Strategy - update Responsible Chief Tom McCabe Executive Director, Community Officer: and
More informationResponse to CAA Guidance for Heathrow Airport Limited in preparing its business plans for the H7 price control
Response to CAA Guidance for Heathrow Airport Limited in preparing its business plans for the H7 price control 8 June 2017 Introduction The Heathrow Airline Operators Committee (AOC) and the London Airline
More informationReview of Christchurch International Airport s pricing decisions and expected performance (July 2017 June 2022)
ISBN no. 978-1-869456-34-4 Project no. 18.08/16461 Public version Review of Christchurch International Airport s pricing decisions and expected performance (July 2017 June 2022) Draft report Summary and
More informationREAUTHORISATION OF THE ALLIANCE BETWEEN AIR NEW ZEALAND AND CATHAY PACIFIC
Chair Cabinet Economic Growth and Infrastructure Committee Office of the Minister of Transport REAUTHORISATION OF THE ALLIANCE BETWEEN AIR NEW ZEALAND AND CATHAY PACIFIC Proposal 1. I propose that the
More informationEXHIBIT K TERMINAL PROJECT PROCEDURES PHASE I - DEVELOPMENT OF TERMINAL PROGRAM & ALTERNATIVES
EXHIBIT K TERMINAL PROJECT PROCEDURES PHASE I - DEVELOPMENT OF TERMINAL PROGRAM & ALTERNATIVES Over the term of the Master Amendment to the Airline Use and Lease Agreement, the Kansas City Aviation Department
More informationRecommendations on Consultation and Transparency
Recommendations on Consultation and Transparency Background The goal of the Aviation Strategy is to strengthen the competitiveness and sustainability of the entire EU air transport value network. Tackling
More informationMINUTE OF THE MEETING OF THE COMMUNITY PLANNING PARTNERSHIP BOARD HELD ON 28 th MAY, 2014
AGENDA ITEM NO. 2 MINUTE OF THE MEETING OF THE COMMUNITY PLANNING PARTNERSHIP BOARD HELD ON 28 th MAY, 2014 PRESENT Councillors M Macmillan & M Holmes (both Renfrewshire Council); D Martin, Chief Executive;
More informationThe Airport Charges Regulations 2011
The Airport Charges Regulations 2011 CAA Annual Report 2013 14 CAP 1210 The Airport Charges Regulations 2011 CAA Annual Report 2013 14 Civil Aviation Authority 2014 All rights reserved. Copies of this
More informationRequest for quotation
Request for quotation Request: Destination NSW is seeking an itemised quotation for the provision of Event Administrator services for Vivid Sydney 2018 with an option to extend for Vivid Sydney 2019. Background
More informationSESSION 1: Q&A summary of session with Will Apps (Head of Energy Development) and Helen Elphick (Senior Development Manager)
Meeting Potential new offshore wind leasing - industry event: Q&A summary Date/time Wednesday 25 July 2018 Venue Glaziers Hall, 9 Montague Close, London Bridge, SE1 9DD Chair Presenters Clare Collard,
More informationNorth Herts District Council Local Plan Timeline for Response to Council s Request for Strategic Housing Land Land to the North of the Grange,
North Herts District Council Local Plan Timeline for Response to Council s Request for Strategic Housing Land Land to the North of the Grange, Letchworth Garden City Introduction As part of central government
More informationEDIT THIS TEXT IN INSERT > HEADER / FOOTER. INCLUDE TEAM NAME, SECURITY CLASSIFICATION AND DRAFT STATUS. CLICK APPLY TO ALL. 02 February
Introducing s consultations - Draft National Policy Statement & UK Airspace Policy David Elvy, Tim May - Department for Transport Heathrow Community Noise Forum, 2 February 2017 EDIT THIS TEXT IN INSERT
More informationTAYplan SDPA. Main Issues Report. Options for Scotland s s SusTAYnable Region (Strategic Development Planning Authority)
TAYplan SDPA (Strategic Development Planning Authority) Main Issues Report Options for Scotland s s SusTAYnable Region 2012-2032 2032 Content 1. The Development Plan System in Scotland 2. TAYplan in Context
More informationScottish Parliament Devolution (Further Powers) Committee
Scottish Parliament Devolution (Further Powers) Committee 6 th March 2015 Our Vision is that by 2020, Scotland is a destination of 1 st choice for a high quality, value for money and memorable customer
More informationNATIONAL ASSOCIATION OF UNCLAIMED PROPERTY ADMINISTRATORS (NAUPA) NETWORK STRATEGIC PLAN ( )
PURPOSE/MISSION To promote and strengthen unclaimed property administration and interstate cooperation in order to enhance States return of unclaimed property to rightful owners and provide a forum for
More informationCompetition in the aviation sector: the European Commission s approach
SPEECH/06/247 Neelie Kroes European Commissioner for Competition Policy Competition in the aviation sector: the European Commission s approach Conference celebrating the twentieth Anniversary of the International
More informationTRAFFIC ADVISORY LEAFLET
TRAFFIC ADVISORY LEAFLET 8/02 Home Zones - Public Participation INTRODUCTION The success of a Home Zone can be judged by the extent to which the people who live there recognise the need for and accept
More informationSubmission to. Southland District Council on. Draft Stewart Island/Rakiura Visitor Levy Policy and Bylaw
Submission to Southland District Council on Draft Stewart Island/Rakiura Visitor Levy Policy and Bylaw Date: 9 November 2018 Tourism Industry Aotearoa (TIA) welcomes the opportunity to comment on Southland
More informationReport To: Scrutiny Committee Date: 1 March Claire Onslow Head of Tourism & Economic Development
Agenda Item No: Report Title: Report No: Benchmarking Tourist Information Centres Report To: Scrutiny Committee Date: 1 March 2012 Lead Councillor: Ward(s) Affected: Report By: Cllr Tony Nicholson All
More informationDraft Greater Sydney Region Plan
Powered by TCPDF (www.tcpdf.org) Draft Greater Sydney Region Plan Submission_id: 31119 Date of Lodgment: 12 Dec 2017 Origin of Submission: Online Organisation name: Serapark Pty Ltd Organisation type:
More informationDRAFT. Master Plan RESPONSIBLY GROWING to support our region. Summary
Master Plan GROWING 2017-2037 RESPONSIBLY to support our region Summary DRAFT 2 1 Introduction Over the next three decades, Southern Ontario is set to experience significant growth its population will
More informationMemorandum of Understanding with ACT Government
MEDIA RELEASE 8 April 2015 Memorandum of Understanding with ACT Government The ACT Government and Canberra Airport today entered into a new Memorandum of Understanding (MoU) on key areas of common interest
More informationTHE WHITE HOUSE Office of the Press Secretary
THE WHITE HOUSE Office of the Press Secretary Fact Sheet: Charting a New Course on Cuba Today, the United States is taking historic steps to chart a new course in our relations with Cuba and to further
More informationTURTLE SURVIVAL ALLIANCE EXECUTIVE DIRECTOR
Transforming passion for turtles into effective conservation action through a global network of living collections and recovery programs. TURTLE SURVIVAL ALLIANCE BACKGROUND TURTLE SURVIVAL ALLIANCE EXECUTIVE
More informationDeveloping internationally-ready product and reaching the market. Carol Dray Commercial Director Andrew Stokes Director England
Developing internationally-ready product and reaching the market Carol Dray Commercial Director Andrew Stokes Director England 1 Overview What is inbound tourism and why is it worth considering? Discover
More information2017 EMPLOYEE SATISFACTION SURVEY RESULTS
2017 EMPLOYEE SATISFACTION SURVEY RESULTS Office of Human Resources 2017 Employee Satisfaction Survey Results 2017 Employee Satisfaction Survey Results 0 P a g e 2017 Employee Satisfaction Survey Results
More informationPPIAF Assistance in Swaziland
PPIAF Assistance in Swaziland July 2012 In 2002 PPIAF support was provided to the government of Swaziland to assess the regulatory, legal, and institutional framework necessary to concession Swaziland
More informationYorkshire Forum for Water Customers
2017-2018 Yorkshire Forum for Water Customers A statement from the Yorkshire Forum for Water Customers on Yorkshire Water s performance Contents Background 03 Our role 06 Reflection on the year 2017/2018
More informationIntroduction 3. Part 1: Defining and Measuring a High Quality Planning Service 4. Part 2: Supporting Evidence 34
Renfrewshire Planning Performance Framework 2017 2018 Contents Introduction 3 Part 1: Defining and Measuring a High Quality Planning Service 4 Part 2: Supporting Evidence 34 Part 3: Service Improvements
More informationItem 1. Leadership Board. On: 1 April Report by: Director of Development and Housing Services. Heading: Update on City Deal. 1.
Item 1 To: Leadership Board On: 1 April 2015 Report by: Director of Development and Housing Services Heading: Update on City Deal 1. Summary 1.1 This report seeks to update the Board on the work that has
More informationAirport Charges Directive Consultation & WACC 8 March 2016, Thessaloniki Forum
Airport Charges Directive Consultation & WACC 8 March 2016, Thessaloniki Forum Miriam Ryan, daa & Chair of Economics Committee Donagh Cagney, ACI EUROPE Contents Latest Industry Trends ACI EUROPE Recommended
More informationJOINT STATEMENT BY THE BARENTS REGIONAL COUNCIL AT THE BEAC 13TH SESSION 11 October 2011, Kiruna
JOINT STATEMENT BY THE BARENTS REGIONAL COUNCIL AT THE BEAC 13TH SESSION 11 October 2011, Kiruna 1. The Members of the Barents Regional Council (BRC) met in Kiruna on October 11, 2011, for the 4th meeting
More informationMinutes of the Meeting of the Board of Scottish Canals held on 23rd August 2012 at The Kingsmills Hotel, Inverness at 9.00am.
Minutes of the Meeting of the Board of Scottish Canals held on 23rd August 2012 at The Kingsmills Hotel, Inverness at 9.00am. Present: Dr Jon Hargreaves - Chair Geoff Aitkenhead - Acting Vice Chair Tanya
More informationPERTH AND KINROSS COUNCIL. 22 June 2016 DEVELOPING THE CULTURAL OFFER IN PERTH AND KINROSS UPDATE AND NEXT STEPS
PERTH AND KINROSS COUNCIL 8 16/278 22 June 2016 DEVELOPING THE CULTURAL OFFER IN PERTH AND KINROSS UPDATE AND NEXT STEPS Report by Senior Depute Chief Executive (Equality, Community Planning & Public Service
More informationNational Infrastructure Assessment Technical Annex. Technical annex: Tidal power
Technical annex: Tidal power July 2018 1 Tidal Power The Commission has considered the case for tidal lagoons alongside the full range of other options for meeting the UK s energy needs. Recent history
More informationThe Challenges for the European Tourism Sustainable
The Challenges for the European Tourism Sustainable Denada Olli Lecturer at Fan S. Noli University, Faculty of Economy, Department of Marketing, Branch Korça, Albania. Doi:10.5901/mjss.2013.v4n9p464 Abstract
More information2. Our response follows the structure of the consultation document and covers the following issues in turn:
Virgin Atlantic Airways response to the CAA s consultation on Economic regulation of capacity expansion at Heathrow: policy update and consultation (CAP 1658) Introduction 1. Virgin Atlantic Airways (VAA)
More informationACI EUROPE POSITION. A level playing field for European airports the need for revised guidelines on State Aid
ACI EUROPE POSITION A level playing field for European airports the need for revised guidelines on State Aid 16 June 2010 1. INTRODUCTION Airports play a vital role in the European economy. They ensure
More informationWest London Economic Assessment
West London Economic Assessment A baseline analysis of the West London economy An Executive Summary PBA were commissioned in October 2015 to complete an economic assessment of West London to refresh the
More informationBackground to the Determination As you are no doubt aware, the Adelaide City Council is constituted pursuant to Section 20 of the Act.
Mr Deane Prior President Remuneration Tribunal GPO Box 2343 ADELAIDE SA 5000 Dear Mr Prior Thank you for the opportunity to make a submission regarding the allowances paid to members of the Adelaide City
More informationBRISBANE CITY COUNCIL PLANNING FOR TENNIS TOGETHER FEBRUARY 2017
BRISBANE CITY COUNCIL PLANNING FOR TENNIS TOGETHER FEBRUARY 2017 TEAM OF 38 DELIVERING TENNIS IN QUEENSLAND AFFILIATES REGISTERED PLAYERS AFFILIATED COURTS PAY COACH MEMBERS VERIFICATION OF CLUBS ON PAYMENT
More informationEnhanced Engagement Terms of Reference:
Official Enhanced Engagement Terms of Reference: Assessment of how well HAL is engaging with and responding to the airline community on its plans for capacity expansion at Heathrow and whether this engagement
More informationPELICAN ISLAND COMMUNITY PARTNERSHIP SCHOOL. Bylaws
PELICAN ISLAND COMMUNITY PARTNERSHIP SCHOOL Bylaws Article I. Name A. The name of this organization shall be Pelican Island Elementary, A Community Partnership School. B. The designated service area shall
More informationTrans-national Partnership Working: NW England and SUSTAIN
SUSTAIN Riga Trans-national Partnership Working: NW England and SUSTAIN Caroline Salthouse Sefton Borough Council & North West Coastal Forum SUSTAIN Riga Presentation Format Introduction to Sefton a Coastal
More informationAerodrome s Inspector Workshop Sint Maarten 11 to 15 June 2012
Aerodrome s Inspector Workshop Sint Maarten 11 to 15 June 2012 1 Certification what, why and how. Outline: - ICAO requirements and guidance associated with aerodrome certification. - Requirements of and
More informationNational Policy Statement on Airport Charges Regulation
National Policy Statement on Airport Charges Regulation Summary Minister for Transport, Tourism and Sport is proposing legislative amendments to the Aviation Regulation Act, 2001 to give effect to changes
More informationThe Local Government Tourism Strategy May 2003 Local Government effective governance
The Local Government Tourism Strategy May 2003 Introduction and Background This strategy has been prepared in response to the New Zealand Tourism Strategy 2010. The document put forward 43 recommendations,
More informationReport of the Strategic Director of Place to the meeting of Executive to be held on 11 September 2018
Report of the Strategic Director of Place to the meeting of Executive to be held on 11 September 2018 Subject: M Arrangements for the establishment of a West Yorkshire Urban Traffic Management Control
More informationAsia Pacific Aviation
Asia Pacific Aviation Regional Safety and Outreach Martin Eran-Tasker Technical Director Association of Asia Pacific Airlines Overview AAPA Asia Pacific aviation Safety performance Challenges Priorities
More informationGIPPSLAND TOURISM MASTER PLAN
GIPPSLAND TOURISM MASTER PLAN 2013-2018 1 GIPPSLAND TOURISM MASTER PLAN 2013-2018 GIPPSLAND TOURISM MASTER PLAN 2013-2018 The Gippsland Tourism Master Plan provides direction to build the competitiveness
More informationQueensland Economic Update
Queensland Economic Update Chamber of Commerce & Industry January 218 cciq.com.au Queensland Economic Update: Summary Economy State Final Demand (SFD) expanded by.2% in the September 217 quarter Household
More informationM621. Junctions 1 to 7 Improvement scheme. Share your views
M621 Junctions 1 to 7 Improvement scheme Share your views Investing in your roads Every road user wants less congested roads to enable swift, safe, comfortable and informed travel. On behalf of the government,
More informationCOMMISSION OF THE EUROPEAN COMMUNITIES COMMUNICATION FROM THE COMMISSION. Developing an EU civil aviation policy towards Brazil
COMMISSION OF THE EUROPEAN COMMUNITIES Brussels, 5.5.2010 COM(2010)210 final COMMUNICATION FROM THE COMMISSION Developing an EU civil aviation policy towards Brazil COMMUNICATION FROM THE COMMISSION Developing
More informationVIII MEETING OF NATIONAL COORDINATORS. Pilot Project Program Border Crossings Summary and Conclusions. Jorge H. Kogan
VIII MEETING OF NATIONAL COORDINATORS Pilot Project Program Border Crossings Summary and Conclusions Jorge H. Kogan Infrastructure Vice-Presidency - DAPS Andean Development Corporation Buenos Aires, June
More informationTimely and Reasonably Priced Airport Infrastructure
BARA Board of Airline Representatives of Australia Inc INTERNATIONAL AVIATION POLICY SERIES Timely and Reasonably Priced Airport Infrastructure Page 1 Overview of BARA BARA The Board of Airline Representatives
More informationWINTER SHELTER IN EAST KING COUNTY
WINTER SHELTER IN EAST KING COUNTY Vision Statement Every person in East King County has the opportunity to live in a safe, affordable, healthy home. Value Statement Homelessness is an experience that
More informationTHE DANUBE WATER PROGRAM PHILIP WELLER, IAWD DANUBE STRATEGY PA 4,, 2015
THE DANUBE WATER PROGRAM PHILIP WELLER, IAWD DANUBE STRATEGY PA 4,, 2015 STRUCTURE IAWD Representing the interests of all drinking water supply companies in the Danube catchment area for over 20 years
More informationcapability profile PO Box 8102 Suite 4, Level 2, 85 Lake St Cairns QLD 4870 Phone
capability profile community development partnership our vision building from a strong foundation What began as a project between one of Australia s largest privately owned construction companies and an
More information