Firth Park Sheffield branch closure 11/06/2018. Help and support for personal and business customers

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1 Firth Park Sheffield brach closure 11/06/2018 Help ad support for persoal ad busiess customers Facts are correct as at 09/03/2018

2 Customer ad Commuity Egagemet followig closure aoucemet We wrote to customers of Firth Park Sheffield to iform them of the plaed decisio to close the brach o the 11/06/2018. We cotacted the followig orgaisatios ad people i the commuity to discuss the decisio: Gill Furiss MP Citizes Advice Age UK Vulerable, elderly & regular customers cotacted We have had the followig feedback sice we aouced the closure of the Firth Park Sheffield brach: XX 165 Equiries* 0 Complaits* The mai themes were: Customers have said that they are uhappy about the decisio to close Firth Park Sheffield brach ad it may affect the local commuity. Customers are cocered that the earest Post Office will ot be able to cope with the icreased umber of customers ad may also close i the future. Customers are cocered that the alterative ways to bak are usuitable for their eeds. Here s what we ve said ad doe: Our local brach team have cotacted customers to discuss their idividual circumstaces ad ogoig bakig requiremets, ad have offered help ad support with the most suitable ways to bak i the local area. We met with the local postmaster ad the Post Office to make sure they re ready for the local demad. Sice the otice of closure, we have itroduced dedicated TechXperts who have bee supportig ad educatig customers o the differet digital optios available to them ad helpig to address ay of their cocers. NatWest Firth Park Sheffield brach will close as plaed o 11/06/2018. Our brach staff are available to aswer ay further questios that you may have. For ay further questios or cocers followig the closure please cotact your Local CEO: Colette Brittai, ; colette.brittai@atwest.com Access to Bakig Stadards NatWest is fully committed to the idustry-wide Access to Bakig Stadards itroduced by UK Fiace i May This documet provides key iformatio about the actios baks must udertake whe a decisio to close a brach is made. For further iformatio o the Access to Bakig Stadards please visit *Ay expressio of dissatisfactio about ay aspect of our relatioship with our customers where the complaiat is allegig to have suffered or may suffer fiacial loss, material icoveiece or material loss. *A equiry is ay questio that ca be aswered immediately, at first poit of cotact.

3 Nearest NatWest braches to bak Brach Address Opeig hours * Wedesday 10am Sheffield Attercliffe Commo 2.0 miles 145 Attercliffe Commo, Sheffield, South Yorkshire, S9 2XB Mo to Fri 10am to 4pm Sheffield City Cetre 3.2 miles 42 High Street, Sheffield, S1 2GE Mo to Fri* 9am to 5pm 9am to 4pm Rotherham Markets 4.6 miles 27 Effigham Street, Rotherham, South Yorkshire, S65 1AU Mo to Fri* 9am to 5pm 9am to 4pm Busiess customers We have a rage of busiess services available. We are ivestig i automatio i our brach etwork, to improve the pay-i facilities to help our customers with their bakig. Your relatioship cotact will provide you with details of the ivested brach(es) coveiet to your locatio. Busiess customers ca use our mobile app, Baklie or olie bakig to maage their accouts ad paymets, 24/7. There are also courier solutios available to our customers icludig Bak to You, for busiess customers watig to save time visitig a alterative brach, Mobile Brach or Post Office. Speak to your regular poit of cotact to fid out more. Mobile Brach Customers ca fid out more about our mobile brach service by visitig arwest.com/mobilebrach or by speakig to a member of staff at your local brach Local Post Offices As a NatWest customer you ca get a balace, make withdrawals usig your debit card ad PIN ad pay i cash ad cheques with a pre-prited payig-i slip at ay Post Office. Busiess customers ca also use Post Offices to make cheque deposits ad cash deposits of up to 2,000 with a pre-prited payig-i slip, debit card withdrawals of up to 500. They ca register with their Relatioship Maager for a chage-givig service, omiatig a Post Office of their choice for this service. Stadard charges will apply for busiess customers as if they were usig a NatWest brach. Brach Distace Opeig hours* Firth Park 0.1 miles Mo to Firvale Norwood 0.9 miles 1.2 miles Mo to Fri Mo to Fri * Please check with your local Post Office to cofirm bakig ope times. 8am to 6pm 9am to 5.30pm 9am to 12.30pm 8.30am to 5.30pm 9am to 2pm

4 Closest free-to-use cash machies Cash machie There are a umber of free-to-use cash machies withi two miles icludig: NatWest, 6 Bellhouse Road, Firth Park Sheffield PayPoit,Hero Foods, 15 Sicey Aveue, Firth Park, Sheffield YourCash, Oak Property Ivestmets Ltd, 9-11 Sicey Aveue, Sheffield Help with bakig queries Your Commuity Baker Elizabeth Wilso is able to provide you with face-to-face support, whether you wat help with everyday bakig or eed a had achievig your fiacial goals. To cotact your Commuity Baker elizabeth.wilso@atwest.com or call Video Bakig Customers ca also use our Video Bakig service allowig you to meet a persoal bakig advisor without havig to visit the brach. To fid out more ad book a appoitmet visit atwest.com/waystobak. Help with bakig olie or o your mobile Our NatWest TechXperts are o had to help you with Olie Bakig i the lead up to the brach closure. So, if you eed a had gettig olie or wat to kow how to use our Mobile Bakig app, just ask. Glossary of terms: Couter trasactio a service activity carried out by a customer i brach with a represetative of the bak e.g. cash deposit, cash withdrawal, cheque deposit. TechXpert experts i brach to support ad educate customers o the use of alterative ways to bak icludig mobile ad olie bakig. Commuity Baker professioally qualified bakers who meet our customers where it s most coveiet for them, supportig their uderstadig of how to maage their fiaces ad explaiig the may ways to bak while offerig help ad advice o olie security ad how to keep their moey safe. Day-to-day bakig customers makig use of i-brach services such as cash deposits, cash withdrawals, cheque deposits. Mobile/olie trasactio a trasfer, paymet or amedmet to a paymet via the mobile app or olie bakig. LCEO a Local Chief Executive Officer is resposible for overseeig ad maagig a umber of braches across a set geographical area. Active customers regularly usig a brach customers who use brach services at least oce a week over a six-moth period. Get Cash a fuctio o our mobile bakig app that lets customers withdraw moey quickly without usig their bak card. Baklie allows customers to maage multiple busiess accouts, see all trasactios i real time ad make secure domestic ad iteratioal paymets. Bak to You a cash collectio ad delivery service available to o-persoal customers.

5 The way we bak is chagig More ad more people are choosig to do their bakig olie, with our Mobile Bakig app, or over the phoe. It s more coveiet to do it at a time ad place that suits you, rather tha come ito brach. This meas some braches are beig used a lot less tha they used to be. Brach usage is dow 40% sice 2014* 1.1 billio mobile ad olie trasactios i first half of 2017 a icrease of 41% sice the secod half of 2014* Number of customers usig our mobile app up by 43% sice 2014* Mobile trasactios up by 73% sice 2014 with 3,531 logis per miute to our app i Q3 2017* * Data iclusio: Royal Bak of Scotlad, NatWest ad Ulster Bak Norther Irelad. How we decide to close a brach Closig a brach is a decisio we take very seriously. Sice 2012 i Firth Park Sheffield we have see the followig: l Couter trasactios have reduced by 39% l Oly 72 customers are usig the brach o a regular basis. Of these customers 57% also use other braches l A total of 8302 customers visited the brach i the last six moths. l Of these customers 83% also choose to bak olie, via telephoy or at a ATM We also cosider a rage of local factors over a log period (Jue ) How customers are choosig to bak with us How ofte customers are usig the brach ad what trasactios they are doig Impact o customers who curretly use the brach Other optios available to customers icludig olie, mobile, telephoy, Webchat, cash machies, Video Bakig ad everyday bakig services that ca be doe at local Post Offices The proximity of our other braches, icludig our etwork of mobile braches Local trasport routes ad timetables We ll help you with other ways to bak This leaflet outlies your optios whe this brach closes. If you have ay questios, please let us kow ad we ll do all we ca to help.

6 Other ways to do your everyday bakig Mobile Bakig app Check balaces, trasfer moey betwee accouts Get Cash out usig just your mobile phoe Pay bills, ad other people, up to 250 App available to customers with Olie Bakig ad a UK or iteratioal mobile umber i specific coutries. Get Cash has a maximum withdrawal limit of 130 every 24 hours ( 10 to be available i your accout). To pay bills, someoe ew or pay your cotacts, limits apply ad you eed to be 16 or over. Olie Bakig (persoal ad busiess customers) All the features of Mobile Bakig, plus you ca: Dowload free security software for your PC or Mac See statemets goig back seve years Set up or text alerts Busiess customers ca also use Baklie to maage multiple accouts Fid out more at atwest.com/waystobak Telephoe Bakig (persoal ad busiess customers) Call (Miicom ) Persoal bakig Call (Miicom ) Busiess bakig Braille, large prit or audio format? If you d like this iformatio i aother format, call us o (Miicom ) Olie Bakig available to customers aged 11 or over with a NatWest accout. Busiess Olie Bakig is available to those aged 18 or over ad have a NatWest accout. There is o mothly charge for usig Olie Bakig, however there are charges for certai trasactios (such as iteratioal trasfers). Calls may be recorded for Telephoe Bakig.

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