Enhancing customer service Offering the right services Improving integrated journeys Facilitating local

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2 London City Airport London City Airport: Background London City Airport (LCY) is the only airport so close to the centre of London. It is also London s fastest growing airport, having grown twice as fast as any other London airport over the last 20 years. This is in major part due to its speed of passenger processing and its convenient location with associated rapid transport links all of which are highly valued by LCY s predominately business passengers. The airport s location is also in the heart of a rapidly changing and regenerating east London landscape with growing development transport pressures and challenges. It is against this dynamic backdrop that LCY produced its draft Airport Surface Access Strategy (ASAS), Connecting the Airport, published in December The draft ASAS defines the long term approach the airport will take to encouraging air passengers, airport staff and other airport users to travel sustainably. The draft ASAS includes the following 2023 targets: Over 70% of air passengers travelling by public transport Less than 40% of airport staff to travel by single occupancy private car The draft ASAS reflects the airport s future growth aspirations as proposed in its City Airport Development Programme (CADP). However, whilst the London Borough of Newham resolved to approve the CADP project it was ultimately refused in March 2015 following a Direction from the Mayor of London and is now the subject of an appeal due to be heard at Public Inquiry in March 2016.The draft ASAS will be reviewed and finalised once the outcome of that Inquiry is known. Turning Strategy into Action In the meantime this document takes the six priorities that underpin the draft ASAS and turns them into 26 transport objectives that will guide the short term work of LCY and of the Airport Transport Forum (ATF). Some of these are objectives that the airport must lead on, while others must be delivered in partnership with the ATF and other key stakeholders. The six draft ASAS priorities are; Enhancing customer service Offering the right services Improving integrated journeys Facilitating local Offering low carbon A collaborative approach connectivity alternatives The Role of the Airport Transport Forum The ATF brings together key stakeholders to work collaboratively to maintain a longer-term approach to transport planning by providing direction and guidance to the airport s ASAS. The Forum also manages an annually agreed programme of work that delivers against short-term priorities through a series of Working Groups that address specific issues. These Working Groups, normally three or four each year, are formed by the ATF to ensure delivery of the transport objectives contained within this document. 2

3 London City Airport Transport Objectives 2015 The Function of the Working Groups These are time and task limited Working Groups that deliver against a specific objective. Members of the ATF and other partners are invited to participate as required. Each group agrees a project scope that culminates in the delivery of a defined outcome. This could be a report, a series of actions or recommendations, or something else specific to that issue. Each Working Group reports back to the ATF upon completion of their project. The work of the ATF and its Working Groups is then fed back to London City Airport s Consultative Committee. The relationship between the ATF, ASAS, Transport Objectives and the Working Groups THE ATF Steering the airport s strategic approach to sustainable transport management THE ASAS Establishing the airport s longer-term transport priorities and targets ATF WORKING GROUPS Identifying the actions appropriate to deliver the Transport Objectives THE TRANSPORT OBJECTIVES Identifying the short-term requirements that deliver the ASAS Monitoring and Reporting Performance Performance against the Transport Objectives, and the outcomes of the Working Groups, will be reported and published annually in the airport s Annual Performance Report. 3

4 London City Airport Our Transport Objectives OFFERING THE RIGHT SERVICES Engage with TfL, DLR Ltd & Keolis Amey Docklands to share relevant data (data to be agreed at initial meeting) and consider any future service enhancements With Forum partners explore the opportunity to trial additional transport interventions from key staff residency locations or at key shift start times, and consider ongoing revenue implications Monitor and manage car parking provision to reflect the Travel Action Plan aspirations, and changing passenger and staff travel requirements Include transport specific questions within the quarterly Passenger Survey, and review the data this provides Review the proposed Taxi Management Plan and current programme of activity to ensure that impacts on the local community (including nuisance) are minimised where practicable IMPROVING INTEGRATED JOURNEYS Review the travel information provided on the LCY website and identify any enhancements Maintain dialogue with airlines about relevant transport issues from both a strategic and operational perspective With TfL and relevant transport operators look at potential ticketing, information and interchange improvements that could benefit passengers and staff Work with transport operators to offer airport staff trial journeys on public transport and gather feedback on their experience through travel diaries 4

5 London City Airport Transport Objectives 2015 FACILITATING LOCAL CONNECTIVITY Monitor on-airport cycle provision and if required consider providing additional cycle storage facilities Work with local stakeholders to map planned local cycling and walking schemes and identify aspects relevant to airport users With local bus operators and TfL share relevant data, discuss route planning and look for any opportunities for improvement OFFERING LOW CARBON ALTERNATIVES Gauge the low-carbon aspirations of partners such as London Borough of Newham, TfL and the GLA and identify areas of alignment with the airport s sustainability action plan In line with the airport s approach to carbon management calculate the carbon impacts of staff, passenger and company travel Review the leading carshare packages that are publicly available and gauge their suitability for an airport environment Consider ways to reduce reliance on the car among airport staff 5

6 London City Airport A COLLABORATIVE APPROACH Engage airport companies and staff to encourage sustainable travel behaviours Through the airport s Staff Committee engage airport staff on key transport issues Organise at least two annual meetings of the Airport Transport Forum Engage with local transport groups as required, this could include the London Chamber of Commerce, the Canary Wharf Transport Forum, or the Stratford Transport Infrastructure Group (or other such Stratford representation) With the London Borough of Newham consider the creation of an Easit style commuter network scheme that brings businesses together to collaboratively address local travel issues MONITORING AND REPORTING Through the passenger survey monitor passenger travel habits Consider the development of informal KPI s to monitor staff travel habits Monitor staff and passenger parking requirements Through the Airport Transport Forum share relevant transport data with key stakeholders, including progress against the action plan Report progress within the airport s Annual Performance Report and feedback to the airport s Consultative Committee These objectives have been endorsed by the ATF (July 2015) and will guide the work of the ATF until determination of CADP. 6